Three-year enterprise agreement signed Nov '24, auto-renew Nov
'27. Added 2,400 seats in Q1 on the workflow module;
usage-based overage now 18% of invoice. Healthiest expansion
logo on the book.
ENTERPRISENRR 142%MULTI-YEAR
$350.8KMRR
▲ +$41K MoM
Rosewood Health — $2.87M ARR
· 6.7% of book
Platform-wide rollout across 14 regional clinics complete.
April added the analytics SKU (+$22K MRR). Renewal window
opens Aug '26 — RevOps flagging early to lock a 24-mo term.
ENTERPRISENRR 118%RENEWS Q3
$239.2KMRR
▲ +$22K MoM
Briarcliff Logistics — $1.94M ARR
· 4.5% of book
Flat for three consecutive months. Champion left in Feb; CS
running an exec re-engagement play. No churn signal in product
usage, but pricing pressure expected at the July true-up.
GROWTHNRR 101%WATCH
$161.7KMRR
● flat 90d
Tessellate Media — $1.62M ARR
· 3.8% of book
Contracted 11% in April after dropping two business units from
their license. Account team negotiating a revised footprint;
downside case is a further $28K MRR step-down in June.
GROWTHNRR 89%AT-RISK
$135.0KMRR
▼ –$17K MoM
Trailing-twelve trend · last five closes
How we got to $3.58M
DEC '25$2.89M
Q4 softness bottoms out
Two mid-market logos churned ($48K MRR). Enterprise held.
First month below plan since Feb '25.
JAN '26$3.12M
Annual price uplift lands +8.0%
6% list increase on Growth & Starter tiers flowed through
~70% of base. Net +$230K with zero price-driven churn.
FEB '26$3.28M
Harlan expansion phase 1
First tranche of the workflow-module rollout. Enterprise mix
crosses 55% of MRR for the first time.
MAR '26$3.47M
Strong new-logo quarter close
31 new Growth-tier logos in Q1 (vs 22 in Q4). Self-serve
Starter conversions up 19% after onboarding revamp.
APR '26$3.58M
Record month HIGH
Harlan phase 2 + Rosewood analytics SKU offset Tessellate
contraction. 14th consecutive month of net MRR growth.
Net Revenue Retention · T12M
118%
Cohort that was paying in Apr '25 now generates 118¢ per original
dollar. Expansion is concentrated — five accounts drive 61% of the
uplift.
HDRHFKOVPANM+37
Segment mix · Apr MRR
$3.58M
/ 3 tiers
Ent 58%Growth 31%Starter 11%
Enterprise share +6pts YoY. Starter is a deliberate funnel, not a
revenue line — 23% of Starter ARR graduates to Growth within 9
months.
Gross Retention · T12M
94%
Logo churn is fine (2.1% annual). The 6-pt revenue gap is downsell
— mostly Growth-tier seat reductions at renewal. Target is 96% by
Q4; pricing & packaging review kicks off in June.