Mid-Market 3PL · Tenure 26 mo · Segment Logistics

Bayhaven is drifting.

Composite health slid 9 points in 30 days on the back of an unresolved EDI sync defect and a stalled warehouse-module eval. Champion is still engaged and invoices are current — this is savable, but the renewal clock is running. Read the five signals below, then scan deal history for pattern-match.

Health signals & recent activity

Healthy

Watch

Critical

Deal history

6 moments · 26 months

Apr 2026 · ongoing

Support escalation cluster — EDI 856 ASN sync failing to carrier portals Three P1 tickets in 18 days, all rooted in the same mapping defect. Ops director cc'd their CTO on the latest. This is the single thread pulling the health score down.

SupportP1 ×3Open

Risk

Nov 2025

TMS-module upsell — lost to incumbent Six-week eval ended with Bayhaven staying on legacy TMS. Stated reason: "integration debt." Real reason per Maria: budget got pulled into a yard-management RFP.

ExpansionClosed-Lost$64K

Miss

Jul 2025

Champion transition — R. Delgado → M. Chen Original buyer (Delgado, VP Supply Chain) left for a competitor. Maria Chen promoted into the seat; re-onboarded by CSM within two weeks. Relationship held.

StakeholderContained

Change

Mar 2025

Year-1 renewal — flat, 12-month term Renewed at par with no uplift. Procurement pushed back on the 8% list increase; we conceded to protect the expansion lane that later closed-lost in Nov.

Renewal$187KNet-flat

Closed

Sep 2024

Seat expansion — +40 dispatcher licenses Organic growth after Bayhaven opened their Savannah cross-dock. Fastest land-to-expand in the segment that quarter. ARR +$38K.

ExpansionClosed-Won+40 seats

Win

Mar 2024

New-logo close — 102 seats, Route Optimizer + Dock Scheduler Displaced spreadsheets + a homegrown Access DB. 94-day cycle, mid-market AE Priya Nair. Exec sponsor was the COO (since departed).

New Logo$149KClosed-Won

Win

Open issues & outside-in

Support · News · Next action

Ticket #4471

EDI 856 ASN documents intermittently rejected by carrier portal 6 days open · P1 · 14 replies · last touch 9h ago by Support Eng. Customer threatened to "revisit tooling" if not fixed before peak season.

IntegrationBlocker

Ticket #4502

Dock Scheduler double-booking slots after DST shift 2 days open · P2 · reproducible · fix scheduled for next patch. Low emotional heat.

SchedulingIn-progress

News · May 19

FreightWaves: "Bayhaven Logistics signs lease on 220K sq ft Reno facility" Expansion into western drayage. New facility = new dispatchers = seat-expansion trigger if we earn it. Also explains why the warehouse-module eval matters to them.

PressGrowth signal

Intel

Next action

Exec-align call before Jun 6 — bring EDI fix ETA + Reno seat proposal Ask: D. Okafor to pull Support Eng lead onto a 20-min bridge with Maria Chen. Convert the defect into a trust deposit, then re-open the warehouse eval against the Reno timeline.

Owner: AEDue Jun 6

Do now