1 [2026-07-29T12:22:30.937Z] PID: 19256 TID: 35600 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-07-29T12:22:30.937Z] PID: 19256 TID: 35600 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-07-29T12:22:30.947Z] PID: 19256 TID: 35600 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[19256] 4 [2026-07-29T12:22:30.947Z] PID: 19256 TID: 35600 INFO (eax::apps::utils::logAppInfo) Version: 13.754.0-6267-ae26f9de8 5 [2026-07-29T12:22:30.947Z] PID: 19256 TID: 35600 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe -start] 6 [2026-07-29T12:22:30.948Z] PID: 19256 TID: 35600 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.754.0.6267\EA Desktop\EABackgroundService.exe] 7 [2026-07-29T12:22:30.948Z] PID: 19256 TID: 37048 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-07-29T12:22:30.975Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EABackgroundService)] 9 [2026-07-29T12:22:31.002Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EABackgroundService) (Outbound)] 10 [2026-07-29T12:22:31.026Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EAConnect_microsoft)] 11 [2026-07-29T12:22:31.055Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EAConnect_microsoft) (Outbound)] 12 [2026-07-29T12:22:31.080Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EADesktop)] 13 [2026-07-29T12:22:31.105Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EADesktop) (Outbound)] 14 [2026-07-29T12:22:31.131Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EAGEP)] 15 [2026-07-29T12:22:31.155Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EAGEP) (Outbound)] 16 [2026-07-29T12:22:31.180Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EALocalHostSvc)] 17 [2026-07-29T12:22:31.205Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EALocalHostSvc) (Outbound)] 18 [2026-07-29T12:22:31.228Z] PID: 19256 TID: 37048 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EALaunchHelper) (Outbound)] 19 [2026-07-29T12:22:31.235Z] PID: 19256 TID: 37048 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 20 [2026-07-29T12:22:31.291Z] PID: 19256 TID: 37048 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 21 [2026-07-29T12:22:31.292Z] PID: 19256 TID: 37048 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 22 [2026-07-29T12:22:31.292Z] PID: 19256 TID: 37048 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 23 [2026-07-29T12:22:31.601Z] PID: 19256 TID: 37048 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 24 [2026-07-29T12:22:31.790Z] PID: 19256 TID: 37048 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 25 [2026-07-29T12:22:31.790Z] PID: 19256 TID: 37048 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 26 [2026-07-29T12:22:31.790Z] PID: 19256 TID: 37048 INFO (eax::services::language::init) Language init: resolved default language=[tr] 27 [2026-07-29T12:22:31.790Z] PID: 19256 TID: 37048 INFO (eax::services::language::init) Language init: language=[tr] 28 [2026-07-29T12:22:31.806Z] PID: 19256 TID: 37048 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 29 [2026-07-29T12:22:31.808Z] PID: 19256 TID: 37768 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 30 [2026-07-29T12:22:31.809Z] PID: 19256 TID: 25140 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 31 [2026-07-29T12:22:31.809Z] PID: 19256 TID: 37768 INFO (eax::apps::startExecutableSilentAndSync) Starting executable [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\legacyPM\OriginLegacyCLI.exe] with arguments [-register] 32 [2026-07-29T12:22:31.813Z] PID: 19256 TID: 37048 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [62079] 33 [2026-07-29T12:22:31.815Z] PID: 19256 TID: 37048 INFO (eax::apps::ThinInstallerManager::ensurePresent) ThinInstallerManager: downloading thin installer from [https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe] 34 [2026-07-29T12:22:31.820Z] PID: 19256 TID: 33576 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9232887,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":141406.4362838,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":141406.4382886,"timestamp":17853277518202005,"weight":1.0}] 35 [2026-07-29T12:22:31.821Z] PID: 19256 TID: 3244 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-07-29T12:22:31.822Z] PID: 19256 TID: 33576 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9248238,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"0","ecod":"0"},"systemUptime":141406.437819,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":141406.4398237,"timestamp":17853277518217357,"weight":1.0}] 37 [2026-07-29T12:22:31.822Z] PID: 19256 TID: 3244 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-07-29T12:22:31.822Z] PID: 19256 TID: 3244 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-07-29T12:22:31.825Z] PID: 19256 TID: 33576 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.9253538,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1785327751000"},"systemUptime":141406.438349,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":141406.4403537,"timestamp":17853277518222658,"weight":1.0}] 40 [2026-07-29T12:22:31.829Z] PID: 19256 TID: 33576 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9254113,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":141406.4384065,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":141406.4404112,"timestamp":17853277518223233,"weight":1.0}] 41 [2026-07-29T12:22:31.879Z] PID: 19256 TID: 37768 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 42 [2026-07-29T12:22:31.879Z] PID: 19256 TID: 18164 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.9827072,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":141406.4957024,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":141406.4977071,"timestamp":17853277518796187,"weight":1.0}] 43 [2026-07-29T12:22:31.880Z] PID: 19256 TID: 37768 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 44 [2026-07-29T12:22:31.881Z] PID: 19256 TID: 37768 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 45 [2026-07-29T12:22:31.882Z] PID: 19256 TID: 37768 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 46 [2026-07-29T12:22:31.882Z] PID: 19256 TID: 37768 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 47 [2026-07-29T12:22:31.901Z] PID: 19256 TID: 37768 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 48 [2026-07-29T12:22:31.901Z] PID: 19256 TID: 37768 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 49 [2026-07-29T12:22:31.901Z] PID: 19256 TID: 37768 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 50 [2026-07-29T12:22:31.901Z] PID: 19256 TID: 3852 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":1.0048091,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":141406.5178043,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":141406.519809,"timestamp":17853277519017209,"weight":1.0}] 51 [2026-07-29T12:22:32.199Z] PID: 19256 TID: 3244 INFO (eax::apps::ThinInstallerManager::ensurePresent::::operator ()) ThinInstallerManager: successfully wrote installer at [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 52 [2026-07-29T12:22:32.219Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-07-29T12:22:32.221Z] PID: 19256 TID: 3244 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 54 [2026-07-29T12:19:06.000Z] PID: 19256 TID: 3244 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785327546] drift[-206251.099ms] 55 [2026-07-29T12:20:59.557Z] PID: 19256 TID: 34736 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::BaseGameInstallUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::InstallStatus","eax::domain::messages::gls::GameRunStatus","eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::update::UpdateInfo","eax::domain::messages::application::ShutdownAppSuite"]] 56 [2026-07-29T12:20:59.557Z] PID: 19256 TID: 34736 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 57 [2026-07-29T12:20:59.557Z] PID: 19256 TID: 3244 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 58 [2026-07-29T12:20:59.560Z] PID: 19256 TID: 18164 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":114.9148627,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"3629260","mesg":"Push External Action","platform":"STEAM"},"systemUptime":141520.4278579,"taxonomy":"extActHandler.push.success","throttleCount":0,"timeSinceSystemResume":141520.4298626,"timestamp":17853276595606752,"weight":1.0}] 59 [2026-07-29T12:20:59.560Z] PID: 19256 TID: 3244 INFO (eax::apps::startExecutable) Starting executable [EADesktop.exe] with arguments [-ls=BackgroundService -silent] 60 [2026-07-29T12:20:59.572Z] PID: 19256 TID: 3244 INFO (eax::apps::startExecUsingExplorerCred) Starting client using explorer credentials: 'C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe' with args: '-ls=BackgroundService -silent' 61 [2026-07-29T12:21:02.287Z] PID: 19256 TID: 20460 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 62 [2026-07-29T12:21:02.287Z] PID: 19256 TID: 20460 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 63 [2026-07-29T12:21:02.287Z] PID: 19256 TID: 3244 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 64 [2026-07-29T12:21:02.287Z] PID: 19256 TID: 3244 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 65 [2026-07-29T12:21:02.291Z] PID: 19256 TID: 3244 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 66 [2026-07-29T12:21:02.291Z] PID: 19256 TID: 37048 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 67 [2026-07-29T12:21:02.291Z] PID: 19256 TID: 3244 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 68 [2026-07-29T12:21:02.296Z] PID: 19256 TID: 37048 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 69 [2026-07-29T12:21:02.297Z] PID: 19256 TID: 37048 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 70 [2026-07-29T12:21:04.569Z] PID: 19256 TID: 34264 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f0374fd0] req[8] url[https://ratt.juno.ea.com/ratt/telm] error[a081ffef] 71 [2026-07-29T12:21:04.569Z] PID: 19256 TID: 34264 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f0374fd0] req[8] HttpRequest send failed: url[https://ratt.juno.ea.com/ratt/telm] status[0/1] error[a081ffef] size[-1] body[] 72 [2026-07-29T12:21:04.569Z] PID: 19256 TID: 3852 WARN (eax::services::telemetry::determineRetrySuccess) [Telemetry] Http request failed. Status: 1. 73 [2026-07-29T12:21:06.929Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-07-29T12:21:09.481Z] PID: 19256 TID: 7656 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":124.8352217,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"3629260","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":141530.3482169,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timeSinceSystemResume":141530.3502216,"timestamp":17853276694810342,"weight":1.0}] 75 [2026-07-29T12:21:29.167Z] PID: 19256 TID: 19072 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 76 [2026-07-29T12:21:29.167Z] PID: 19256 TID: 3244 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 77 [2026-07-29T12:36:07.158Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-07-29T12:51:07.380Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-07-29T13:06:07.638Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-07-29T13:19:07.000Z] PID: 19256 TID: 3244 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785331147] drift[762.183ms] 81 [2026-07-29T13:21:08.654Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-07-29T13:21:11.720Z] PID: 19256 TID: 3244 INFO (eax::apps::UserSessionController::onSessionChanged) Handling user session event 83 [2026-07-29T13:21:11.720Z] PID: 19256 TID: 3244 ERROR (eax::apps::UserSessionController::onSessionChanged) Assert Error Failed: condition[kUnconditionalAssert], message[lost or invalid auth context cause=[3]] 84 [2026-07-29T13:36:08.878Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-07-29T13:51:09.135Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-07-29T14:06:09.265Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-07-29T14:21:09.257Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-07-29T14:21:49.981Z] PID: 19256 TID: 3244 INFO (eax::apps::UserSessionController::onSessionChanged) Handling user session event 89 [2026-07-29T14:21:49.981Z] PID: 19256 TID: 3244 ERROR (eax::apps::UserSessionController::onSessionChanged) Assert Error Failed: condition[kUnconditionalAssert], message[lost or invalid auth context cause=[3]] 90 [2026-07-29T14:36:09.483Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-07-29T14:51:09.734Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-07-29T15:06:09.986Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-07-29T15:21:09.945Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-07-29T15:36:10.184Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-07-29T15:51:10.321Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-07-29T16:06:10.452Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-07-29T16:21:10.475Z] PID: 19256 TID: 3244 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-07-29T16:21:10.475Z] PID: 19256 TID: 33576 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":14525.5947834,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.754.0.6267","response":"{\"minimum\":{\"version\":\"13.754.0.6267\",\"activationDate\":\"2026-07-24T20:08Z\"},\"recommended\":{\"version\":\"13.754.0.6267\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":155931.1077786,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":155931.1097833,"timestamp":17853420704749877,"weight":100.0000991821289}] 99 [2026-07-29T16:25:12.210Z] PID: 19256 TID: 7088 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 100 [2026-07-29T16:25:12.210Z] PID: 19256 TID: 3244 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 101 [2026-07-29T16:25:12.210Z] PID: 19256 TID: 3244 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 102 [2026-07-29T16:25:24.968Z] PID: 19256 TID: 35600 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 103 [2026-07-29T16:25:24.968Z] PID: 19256 TID: 3852 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":14780.0879979,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":156185.6009931,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":156185.6029979,"timestamp":17853423249682019,"weight":1.0}] 1 [2026-07-29T18:52:50.537Z] PID: 21632 TID: 21636 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-07-29T18:52:50.537Z] PID: 21632 TID: 21636 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-07-29T18:52:50.550Z] PID: 21632 TID: 21636 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[21632] 4 [2026-07-29T18:52:50.550Z] PID: 21632 TID: 21636 INFO (eax::apps::utils::logAppInfo) Version: 13.754.0-6267-ae26f9de8 5 [2026-07-29T18:52:50.551Z] PID: 21632 TID: 21636 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe -start] 6 [2026-07-29T18:52:50.551Z] PID: 21632 TID: 21636 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.754.0.6267\EA Desktop\EABackgroundService.exe] 7 [2026-07-29T18:52:50.552Z] PID: 21632 TID: 21676 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-07-29T18:52:50.796Z] PID: 21632 TID: 21676 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-07-29T18:52:50.796Z] PID: 21632 TID: 21676 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-07-29T18:52:50.813Z] PID: 21632 TID: 21676 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-07-29T18:52:50.814Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-07-29T18:52:50.814Z] PID: 21632 TID: 21676 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-07-29T18:52:50.814Z] PID: 21632 TID: 21676 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-07-29T18:52:51.122Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-07-29T18:52:51.262Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-07-29T18:52:51.262Z] PID: 21632 TID: 21676 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-07-29T18:52:51.262Z] PID: 21632 TID: 21676 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-07-29T18:52:51.262Z] PID: 21632 TID: 21676 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-07-29T18:52:51.280Z] PID: 21632 TID: 21676 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-07-29T18:52:51.282Z] PID: 21632 TID: 21948 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-07-29T18:52:51.284Z] PID: 21632 TID: 21948 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-07-29T18:52:51.285Z] PID: 21632 TID: 21948 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-07-29T18:52:51.285Z] PID: 21632 TID: 21948 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-07-29T18:52:51.285Z] PID: 21632 TID: 21948 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-07-29T18:52:51.287Z] PID: 21632 TID: 21676 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 26 [2026-07-29T18:52:51.287Z] PID: 21632 TID: 21676 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 27 [2026-07-29T18:52:51.289Z] PID: 21632 TID: 21912 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 28 [2026-07-29T18:52:51.301Z] PID: 21632 TID: 21676 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [57994] 29 [2026-07-29T18:52:51.306Z] PID: 21632 TID: 21932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8265058,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":54.9285255,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":54.9195055,"timestamp":17853511713061867,"weight":1.0}] 30 [2026-07-29T18:52:51.308Z] PID: 21632 TID: 22352 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1785339370","updateType":"none","version":"13.754.0.6267"}] 31 [2026-07-29T18:52:51.308Z] PID: 21632 TID: 22352 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 32 [2026-07-29T18:52:51.309Z] PID: 21632 TID: 22352 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 33 [2026-07-29T18:52:51.309Z] PID: 21632 TID: 22352 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 34 [2026-07-29T18:52:51.309Z] PID: 21632 TID: 21932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8283489,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"0","ecod":"0"},"systemUptime":54.9303686,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":54.9213486,"timestamp":17853511713080298,"weight":1.0}] 35 [2026-07-29T18:52:51.309Z] PID: 21632 TID: 21948 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 36 [2026-07-29T18:52:51.309Z] PID: 21632 TID: 21948 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 37 [2026-07-29T18:52:51.309Z] PID: 21632 TID: 21948 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 38 [2026-07-29T18:52:51.312Z] PID: 21632 TID: 21932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8287429,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1785351171000"},"systemUptime":54.9307627,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":54.9217427,"timestamp":17853511713084239,"weight":1.0}] 39 [2026-07-29T18:52:51.316Z] PID: 21632 TID: 21932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8288382,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":54.930858,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":54.921838,"timestamp":17853511713085193,"weight":1.0}] 40 [2026-07-29T18:52:51.316Z] PID: 21632 TID: 21932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8300034,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":54.9320231,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":54.9230031,"timestamp":17853511713096839,"weight":1.0}] 41 [2026-07-29T18:52:51.511Z] PID: 21632 TID: 22352 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 42 [2026-07-29T18:52:51.512Z] PID: 21632 TID: 22352 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 43 [2026-07-29T18:49:24.000Z] PID: 21632 TID: 22352 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785350964] drift[-207541.940ms] 44 [2026-07-29T18:49:24.099Z] PID: 21632 TID: 22340 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-07-29T18:49:24.099Z] PID: 21632 TID: 22340 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-07-29T18:49:24.099Z] PID: 21632 TID: 22352 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-07-29T18:49:24.101Z] PID: 21632 TID: 22352 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-07-29T18:49:24.174Z] PID: 21632 TID: 22352 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 49 [2026-07-29T18:49:24.174Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 50 [2026-07-29T18:49:24.175Z] PID: 21632 TID: 22352 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 51 [2026-07-29T18:49:24.179Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-07-29T18:49:24.180Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-07-29T18:49:24.378Z] PID: 21632 TID: 22352 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-07-29T18:49:30.395Z] PID: 21632 TID: 22232 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-07-29T18:49:30.395Z] PID: 21632 TID: 22352 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-07-29T18:49:30.395Z] PID: 21632 TID: 22352 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-07-29T18:49:37.421Z] PID: 21632 TID: 22304 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::BaseGameInstallUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::InstallStatus","eax::domain::messages::gls::GameRunStatus","eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::update::UpdateInfo","eax::domain::messages::application::ShutdownAppSuite"]] 58 [2026-07-29T18:49:37.421Z] PID: 21632 TID: 22304 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 59 [2026-07-29T18:49:37.421Z] PID: 21632 TID: 22352 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 60 [2026-07-29T18:49:37.859Z] PID: 21632 TID: 22352 INFO (eax::apps::handlePotentialSteamEarlyCatalogQuery) Unconditional refresh to get the latest, triggering early catalog refresh for Steam App ID [3629260] 61 [2026-07-29T18:49:37.859Z] PID: 21632 TID: 21936 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":14.9219936,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Push External Action","platform":"STEAM"},"systemUptime":69.0240134,"taxonomy":"extActHandler.push.success","throttleCount":0,"timeSinceSystemResume":69.0149935,"timestamp":17853509778597341,"weight":1.0}] 62 [2026-07-29T18:49:37.859Z] PID: 21632 TID: 22352 INFO (eax::apps::startExecutable) Starting executable [EADesktop.exe] with arguments [-ls=BackgroundService -silent] 63 [2026-07-29T18:49:37.872Z] PID: 21632 TID: 22352 INFO (eax::apps::startExecUsingExplorerCred) Starting client using explorer credentials: 'C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe' with args: '-ls=BackgroundService -silent' 64 [2026-07-29T18:49:37.891Z] PID: 21632 TID: 22352 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Steam Catalog Query] starting attempt=[1/3] 65 [2026-07-29T18:49:38.149Z] PID: 21632 TID: 22332 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 66 [2026-07-29T18:49:38.149Z] PID: 21632 TID: 22332 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 67 [2026-07-29T18:49:38.149Z] PID: 21632 TID: 22352 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 68 [2026-07-29T18:49:38.149Z] PID: 21632 TID: 22352 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 69 [2026-07-29T18:49:38.152Z] PID: 21632 TID: 22352 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 70 [2026-07-29T18:49:38.152Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 71 [2026-07-29T18:49:38.152Z] PID: 21632 TID: 22352 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 72 [2026-07-29T18:49:38.157Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 73 [2026-07-29T18:49:38.158Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 74 [2026-07-29T18:49:38.170Z] PID: 21632 TID: 21948 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":15.2322189,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":69.3342386,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timeSinceSystemResume":69.3252187,"timestamp":17853509781699596,"weight":1.0}] 75 [2026-07-29T18:49:38.198Z] PID: 21632 TID: 21924 INFO (eax::components::contentLibrary::query::getResult) SAL query [Steam Catalog Query] ended, attempt=[1], status=[200], totalTime=[307ms] milliseconds 76 [2026-07-29T18:49:38.199Z] PID: 21632 TID: 21924 INFO (eax::components::contentLibrary::CatalogStoreImpl::refreshOffersBySteamAppId::::) Successfully queried catalog for Steam App ID [3629260], found [1] offers 77 [2026-07-29T18:49:38.199Z] PID: 21632 TID: 22352 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleMessage::::operator ()) Successfully refreshed catalog for Steam App ID [3629260] 78 [2026-07-29T18:49:38.337Z] PID: 21632 TID: 22352 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-07-29T18:51:38.663Z] PID: 21632 TID: 22272 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 80 [2026-07-29T18:51:38.663Z] PID: 21632 TID: 22352 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 81 [2026-07-29T18:51:38.663Z] PID: 21632 TID: 22352 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 82 [2026-07-29T18:53:58.304Z] PID: 21632 TID: 22268 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 83 [2026-07-29T18:53:58.304Z] PID: 21632 TID: 22352 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 84 [2026-07-29T18:54:07.286Z] PID: 21632 TID: 22304 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::BaseGameInstallUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::InstallStatus","eax::domain::messages::gls::GameRunStatus","eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::update::UpdateInfo","eax::domain::messages::application::ShutdownAppSuite"]] 85 [2026-07-29T18:54:07.286Z] PID: 21632 TID: 22304 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 86 [2026-07-29T18:54:07.286Z] PID: 21632 TID: 22352 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 87 [2026-07-29T18:54:07.652Z] PID: 21632 TID: 22352 INFO (eax::apps::handlePotentialSteamEarlyCatalogQuery) Unconditional refresh to get the latest, triggering early catalog refresh for Steam App ID [3629260] 88 [2026-07-29T18:54:07.653Z] PID: 21632 TID: 21936 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":284.7151984,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Push External Action","platform":"STEAM"},"systemUptime":338.8172181,"taxonomy":"extActHandler.push.success","throttleCount":0,"timeSinceSystemResume":338.8081982,"timestamp":17853512476529391,"weight":1.0}] 89 [2026-07-29T18:54:07.653Z] PID: 21632 TID: 22352 INFO (eax::apps::startExecutable) Starting executable [EADesktop.exe] with arguments [-ls=BackgroundService -silent] 90 [2026-07-29T18:54:07.660Z] PID: 21632 TID: 22352 INFO (eax::apps::startExecUsingExplorerCred) Starting client using explorer credentials: 'C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe' with args: '-ls=BackgroundService -silent' 91 [2026-07-29T18:54:07.677Z] PID: 21632 TID: 22352 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Steam Catalog Query] starting attempt=[1/3] 92 [2026-07-29T18:54:07.837Z] PID: 21632 TID: 21916 INFO (eax::components::contentLibrary::query::getResult) SAL query [Steam Catalog Query] ended, attempt=[1], status=[200], totalTime=[160ms] milliseconds 93 [2026-07-29T18:54:07.837Z] PID: 21632 TID: 21916 INFO (eax::components::contentLibrary::CatalogStoreImpl::refreshOffersBySteamAppId::::) Successfully queried catalog for Steam App ID [3629260], found [1] offers 94 [2026-07-29T18:54:07.837Z] PID: 21632 TID: 22352 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleMessage::::operator ()) Successfully refreshed catalog for Steam App ID [3629260] 95 [2026-07-29T18:54:08.345Z] PID: 21632 TID: 22288 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 96 [2026-07-29T18:54:08.345Z] PID: 21632 TID: 22288 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 97 [2026-07-29T18:54:08.345Z] PID: 21632 TID: 22352 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 98 [2026-07-29T18:54:08.345Z] PID: 21632 TID: 22352 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 99 [2026-07-29T18:54:08.349Z] PID: 21632 TID: 22352 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 100 [2026-07-29T18:54:08.350Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 101 [2026-07-29T18:54:08.350Z] PID: 21632 TID: 22352 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 102 [2026-07-29T18:54:08.366Z] PID: 21632 TID: 21940 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":285.4291711,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":339.5311909,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timeSinceSystemResume":339.522171,"timestamp":17853512483669118,"weight":1.0}] 103 [2026-07-29T18:54:08.523Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 104 [2026-07-29T18:54:08.616Z] PID: 21632 TID: 21676 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 105 [2026-07-29T18:54:08.753Z] PID: 21632 TID: 21932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":285.8158137,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.759.2.6273","response":"{\"version\":\"13.759.2.6273\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.759.2-6273-ac4109a20.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.759.2.6273?locale=tr-TR"},"systemUptime":339.9178334,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":339.9088134,"timestamp":17853512487535541,"weight":1.0}] 106 [2026-07-29T18:54:08.759Z] PID: 21632 TID: 21932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":285.8163419,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":-1,"ctx":"attended","fvers":"13.754.0.6267","fvers_rev":6267,"shut":false,"tvers":"13.759.2.6273","tvers_rev":6273,"ubkt":"6","upst":"recommended"},"systemUptime":339.9183617,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":339.9093417,"timestamp":17853512487540826,"weight":1.0}] 107 [2026-07-29T18:54:18.997Z] PID: 21632 TID: 22260 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 108 [2026-07-29T18:54:18.997Z] PID: 21632 TID: 22352 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 109 [2026-07-29T18:54:18.997Z] PID: 21632 TID: 22352 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 110 [2026-07-29T18:54:19.610Z] PID: 21632 TID: 22232 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 111 [2026-07-29T18:54:19.610Z] PID: 21632 TID: 22352 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 112 [2026-07-29T18:57:24.549Z] PID: 21632 TID: 21636 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 113 [2026-07-29T18:57:24.549Z] PID: 21632 TID: 21944 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":481.6114395,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":535.7134593,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":535.7044393,"timestamp":17853514445491800,"weight":1.0}] 1 [2026-07-30T07:46:02.279Z] PID: 26692 TID: 19948 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-07-30T07:46:02.279Z] PID: 26692 TID: 19948 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-07-30T07:46:02.300Z] PID: 26692 TID: 19948 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[26692] 4 [2026-07-30T07:46:02.300Z] PID: 26692 TID: 19948 INFO (eax::apps::utils::logAppInfo) Version: 13.754.0-6267-ae26f9de8 5 [2026-07-30T07:46:02.301Z] PID: 26692 TID: 19948 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe -start] 6 [2026-07-30T07:46:02.302Z] PID: 26692 TID: 19948 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.754.0.6267\EA Desktop\EABackgroundService.exe] 7 [2026-07-30T07:46:02.303Z] PID: 26692 TID: 11432 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-07-30T07:46:02.630Z] PID: 26692 TID: 11432 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-07-30T07:46:02.631Z] PID: 26692 TID: 11432 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-07-30T07:46:02.660Z] PID: 26692 TID: 11432 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-07-30T07:46:02.663Z] PID: 26692 TID: 11432 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-07-30T07:46:02.663Z] PID: 26692 TID: 11432 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-07-30T07:46:02.663Z] PID: 26692 TID: 11432 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-07-30T07:46:02.962Z] PID: 26692 TID: 11432 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-07-30T07:46:03.083Z] PID: 26692 TID: 11432 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-07-30T07:46:03.083Z] PID: 26692 TID: 11432 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-07-30T07:46:03.083Z] PID: 26692 TID: 11432 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-07-30T07:46:03.083Z] PID: 26692 TID: 11432 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-07-30T07:46:03.101Z] PID: 26692 TID: 11432 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-07-30T07:46:03.104Z] PID: 26692 TID: 18104 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-07-30T07:46:03.108Z] PID: 26692 TID: 18104 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-07-30T07:46:03.108Z] PID: 26692 TID: 18104 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-07-30T07:46:03.109Z] PID: 26692 TID: 18104 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-07-30T07:46:03.109Z] PID: 26692 TID: 18104 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-07-30T07:46:03.112Z] PID: 26692 TID: 11432 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 26 [2026-07-30T07:46:03.112Z] PID: 26692 TID: 11432 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 27 [2026-07-30T07:46:03.116Z] PID: 26692 TID: 20520 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 28 [2026-07-30T07:46:03.144Z] PID: 26692 TID: 11432 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [59799] 29 [2026-07-30T07:46:03.153Z] PID: 26692 TID: 20348 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":1.0716614,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":45890.7703119,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":45890.7746612,"timestamp":17853975631529171,"weight":1.0}] 30 [2026-07-30T07:46:03.173Z] PID: 26692 TID: 29444 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.759.2-6273-ac4109a20.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1785351248","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.759.2-6273-ac4109a20.zip.sig","updateType":"recommended","version":"13.759.2.6273"}] 31 [2026-07-30T07:46:03.173Z] PID: 26692 TID: 29444 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 32 [2026-07-30T07:46:03.173Z] PID: 26692 TID: 4588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":1.0926796,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"0","ecod":"0"},"systemUptime":45890.79133,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":45890.7956794,"timestamp":17853975631739351,"weight":1.0}] 33 [2026-07-30T07:46:03.176Z] PID: 26692 TID: 18104 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-07-30T07:46:03.176Z] PID: 26692 TID: 18104 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-07-30T07:46:03.176Z] PID: 26692 TID: 18104 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 36 [2026-07-30T07:46:03.177Z] PID: 26692 TID: 4588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":1.0931509,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1785397563000"},"systemUptime":45890.7918014,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":45890.7961506,"timestamp":17853975631744069,"weight":1.0}] 37 [2026-07-30T07:46:03.179Z] PID: 26692 TID: 29444 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-07-30T07:46:03.179Z] PID: 26692 TID: 29444 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-07-30T07:46:03.181Z] PID: 26692 TID: 4588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":1.0934187,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":45890.7920692,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":45890.7964184,"timestamp":17853975631746746,"weight":1.0}] 40 [2026-07-30T07:46:03.181Z] PID: 26692 TID: 4588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":1.0953998,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":45890.7940503,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":45890.7983996,"timestamp":17853975631766550,"weight":1.0}] 41 [2026-07-30T07:46:03.387Z] PID: 26692 TID: 18216 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-07-30T07:46:03.387Z] PID: 26692 TID: 18216 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-07-30T07:46:03.387Z] PID: 26692 TID: 29444 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-07-30T07:46:03.395Z] PID: 26692 TID: 29444 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-07-30T07:42:37.000Z] PID: 26692 TID: 29444 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785397357] drift[-206398.906ms] 46 [2026-07-30T07:42:37.034Z] PID: 26692 TID: 29444 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 47 [2026-07-30T07:42:37.036Z] PID: 26692 TID: 11432 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 48 [2026-07-30T07:42:37.036Z] PID: 26692 TID: 29444 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 49 [2026-07-30T07:42:37.041Z] PID: 26692 TID: 11432 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 50 [2026-07-30T07:42:37.042Z] PID: 26692 TID: 11432 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 51 [2026-07-30T07:42:37.273Z] PID: 26692 TID: 25448 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":1.5909361,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.759.2.6273","response":"{\"version\":\"13.759.2.6273\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.759.2-6273-ac4109a20.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\",\"installerURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller-13.759.2.6273-14790298.exe\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.759.2.6273?locale=tr-TR"},"systemUptime":45891.2895866,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":45891.2939358,"timestamp":17853973572732852,"weight":1.0}] 52 [2026-07-30T07:42:37.280Z] PID: 26692 TID: 25448 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":1.5925242,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":-1,"ctx":"attended","fvers":"13.754.0.6267","fvers_rev":6267,"shut":false,"tvers":"13.759.2.6273","tvers_rev":6273,"ubkt":"6","upst":"recommended"},"systemUptime":45891.2911748,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":45891.295524,"timestamp":17853973572748737,"weight":1.0}] 53 [2026-07-30T07:42:41.874Z] PID: 26692 TID: 28024 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 54 [2026-07-30T07:42:41.874Z] PID: 26692 TID: 29444 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 55 [2026-07-30T07:42:41.874Z] PID: 26692 TID: 29444 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 56 [2026-07-30T07:57:37.700Z] PID: 26692 TID: 25012 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":902.0182415,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"47009","fvers":"13.754.0.6267","fvers_rev":6267,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.759.2-6273-ac4109a20.zip","shut":false,"strt":"2026-07-30T07:57:37.698","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.759.2.6273-1785398257.zip","tvers":"13.759.2.6273","tvers_rev":6273,"ubkt":"6","upst":"recommended","uuid":"e10e460d-e91a-440d-878a-991188d3bd9e"},"systemUptime":46791.716892,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":46791.7212414,"timestamp":17853982577005910,"weight":1.0}] 57 [2026-07-30T07:57:40.873Z] PID: 26692 TID: 20348 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":905.1907643,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"78882985","byte":"250437584","ctx":"background","endt":"2026-07-30T07:57:40.872","enst":"success","fvers":"13.754.0.6267","fvers_rev":6267,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.759.2-6273-ac4109a20.zip","pct":"1.0000","shut":false,"strt":"2026-07-30T07:57:37.698","tvers":"13.759.2.6273","tvers_rev":6273,"ubkt":"6","uuid":"e10e460d-e91a-440d-878a-991188d3bd9e"},"systemUptime":46794.8894148,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":46794.8937643,"timestamp":17853982608731130,"weight":1.0}] 58 [2026-07-30T07:57:40.873Z] PID: 26692 TID: 18104 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.759.2.6273-1785398257] 59 [2026-07-30T07:57:43.385Z] PID: 26692 TID: 18104 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 60 [2026-07-30T07:57:48.132Z] PID: 26692 TID: 25012 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":912.4499136,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.754.0.6267","fvers_rev":6267,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.759.2.6273-1785398257","sdur":"7.2580","shut":false,"stgtm":"2026-07-30T07:57:40.873","tvers":"13.759.2.6273","tvers_rev":6273,"ubkt":"6","uuid":"e10e460d-e91a-440d-878a-991188d3bd9e"},"systemUptime":46802.148564,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":46802.1529134,"timestamp":17853982681322626,"weight":1.0}] 61 [2026-07-30T07:57:48.135Z] PID: 26692 TID: 29444 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 62 [2026-07-30T07:57:50.785Z] PID: 26692 TID: 29444 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 63 [2026-07-30T07:57:50.853Z] PID: 26692 TID: 4588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":915.1707349,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-07-30T07:57:50.853","fvers":"13.754.0.6267","fvers_rev":6267,"shut":false,"strt":"2026-07-30T07:57:50.852","stst":"new","tvers":"13.759.2.6273","tvers_rev":6273,"ubkt":"6","uuid":"e10e460d-e91a-440d-878a-991188d3bd9e"},"systemUptime":46804.8693853,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":46804.8737347,"timestamp":17853982708530838,"weight":1.0}] 64 [2026-07-30T07:57:52.862Z] PID: 26692 TID: 29444 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 65 [2026-07-30T07:57:52.892Z] PID: 26692 TID: 29444 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 66 [2026-07-30T07:57:52.893Z] PID: 26692 TID: 29444 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 67 [2026-07-30T07:57:52.893Z] PID: 26692 TID: 29444 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 68 [2026-07-30T07:57:52.893Z] PID: 26692 TID: 18104 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":917.2107159,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":46806.9093663,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":46806.9137157,"timestamp":17853982728930649,"weight":1.0}] 69 [2026-07-30T07:57:52.907Z] PID: 26692 TID: 29444 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 26692: C:\Program Files\Electronic Arts\EA Desktop\13.754.0.6267\EA Desktop\EABackgroundService.exe 70 [2026-07-30T07:57:52.926Z] PID: 26692 TID: 29444 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 71 [2026-07-30T07:57:52.926Z] PID: 26692 TID: 29444 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.759.2.6273-1785398257\Destager\EADestager.exe], args[-noclient]' 72 [2026-07-30T07:57:53.043Z] PID: 26692 TID: 11432 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 73 [2026-07-30T07:57:53.043Z] PID: 26692 TID: 25012 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":917.3608857,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":46807.0595361,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":46807.0638855,"timestamp":17853982730432347,"weight":1.0}] 74 [2026-07-30T07:57:53.083Z] PID: 26692 TID: 11432 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 75 [2026-07-30T07:57:53.087Z] PID: 26692 TID: 11432 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests 76 [2026-07-30T07:57:53.130Z] PID: 26692 TID: 19948 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 77 [2026-07-30T07:57:53.130Z] PID: 26692 TID: 19948 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] goodbye 1 [2026-07-30T08:01:25.819Z] PID: 27324 TID: 19308 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-07-30T08:01:25.819Z] PID: 27324 TID: 19308 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-07-30T08:01:25.831Z] PID: 27324 TID: 19308 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[27324] 4 [2026-07-30T08:01:25.831Z] PID: 27324 TID: 19308 INFO (eax::apps::utils::logAppInfo) Version: 13.759.2-6273-ac4109a20 5 [2026-07-30T08:01:25.831Z] PID: 27324 TID: 19308 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-07-30T08:01:25.831Z] PID: 27324 TID: 19308 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.759.2.6273-1785398257\EA Desktop\EABackgroundService.exe] 7 [2026-07-30T08:01:25.832Z] PID: 27324 TID: 13240 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-07-30T08:01:26.127Z] PID: 27324 TID: 13240 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 9 [2026-07-30T08:01:26.128Z] PID: 27324 TID: 13240 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-07-30T08:01:26.396Z] PID: 27324 TID: 13240 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-07-30T08:01:26.522Z] PID: 27324 TID: 13240 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-07-30T08:01:26.522Z] PID: 27324 TID: 13240 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-07-30T08:01:26.522Z] PID: 27324 TID: 13240 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-07-30T08:01:26.522Z] PID: 27324 TID: 13240 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-07-30T08:01:26.536Z] PID: 27324 TID: 13240 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-07-30T08:01:26.538Z] PID: 27324 TID: 26052 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-07-30T08:01:26.538Z] PID: 27324 TID: 26052 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 18 [2026-07-30T08:01:26.538Z] PID: 27324 TID: 26052 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 19 [2026-07-30T08:01:26.538Z] PID: 27324 TID: 26052 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 20 [2026-07-30T08:01:26.539Z] PID: 27324 TID: 26052 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Epic2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 21 [2026-07-30T08:01:26.539Z] PID: 27324 TID: 26052 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 22 [2026-07-30T08:01:26.539Z] PID: 27324 TID: 28356 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 23 [2026-07-30T08:01:26.540Z] PID: 27324 TID: 26052 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 24 [2026-07-30T08:01:26.541Z] PID: 27324 TID: 26052 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 25 [2026-07-30T08:01:26.541Z] PID: 27324 TID: 26052 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 26 [2026-07-30T08:01:26.541Z] PID: 27324 TID: 26052 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 27 [2026-07-30T08:01:26.544Z] PID: 27324 TID: 13240 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [60258] 28 [2026-07-30T08:01:26.549Z] PID: 27324 TID: 21932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7690527,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":46814.1669092,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":46814.1590526,"timestamp":17853984865491197,"weight":1.0}] 29 [2026-07-30T08:01:26.563Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.759.2-6273-ac4109a20.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller-13.759.2.6273-14790298.exe","receivedTime":"1785397357","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.759.2-6273-ac4109a20.zip.sig","updateType":"recommended","version":"13.759.2.6273"}] 30 [2026-07-30T08:01:26.563Z] PID: 27324 TID: 26748 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 31 [2026-07-30T08:01:26.563Z] PID: 27324 TID: 26076 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.783375,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5330","ecod":"0"},"systemUptime":46814.1812314,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":46814.1733749,"timestamp":17853984865634419,"weight":1.0}] 32 [2026-07-30T08:01:26.564Z] PID: 27324 TID: 26748 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 33 [2026-07-30T08:01:26.564Z] PID: 27324 TID: 26748 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 34 [2026-07-30T08:01:26.568Z] PID: 27324 TID: 26076 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.7836457,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1785398486000"},"systemUptime":46814.1815022,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":46814.1736455,"timestamp":17853984865637129,"weight":1.0}] 35 [2026-07-30T08:01:26.572Z] PID: 27324 TID: 26076 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7838263,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":46814.1816829,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":46814.1738262,"timestamp":17853984865638937,"weight":1.0}] 36 [2026-07-30T08:01:26.583Z] PID: 27324 TID: 26052 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 37 [2026-07-30T08:01:26.583Z] PID: 27324 TID: 26052 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 38 [2026-07-30T08:01:26.583Z] PID: 27324 TID: 26052 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 39 [2026-07-30T08:01:26.583Z] PID: 27324 TID: 25104 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8033266,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":46814.2011831,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":46814.1933265,"timestamp":17853984865833934,"weight":1.0}] 40 [2026-07-30T08:01:26.783Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 41 [2026-07-30T07:58:00.000Z] PID: 27324 TID: 26748 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785398280] drift[-206783.499ms] 42 [2026-07-30T07:58:00.000Z] PID: 27324 TID: 26748 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 43 [2026-07-30T07:58:00.130Z] PID: 27324 TID: 24732 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 44 [2026-07-30T07:58:00.130Z] PID: 27324 TID: 24732 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 45 [2026-07-30T07:58:00.308Z] PID: 27324 TID: 26748 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 46 [2026-07-30T07:58:00.339Z] PID: 27324 TID: 19148 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 47 [2026-07-30T07:58:00.339Z] PID: 27324 TID: 26748 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 48 [2026-07-30T08:02:59.989Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 49 [2026-07-30T08:18:00.253Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 50 [2026-07-30T08:33:00.477Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 51 [2026-07-30T08:48:00.729Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-07-30T09:03:00.736Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-07-30T09:18:00.949Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-07-30T09:33:01.152Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-07-30T09:48:01.373Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-07-30T10:03:01.362Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-07-30T10:18:01.587Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-07-30T10:33:01.824Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-07-30T10:48:02.073Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-07-30T10:58:01.000Z] PID: 27324 TID: 26748 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785409081] drift[775.879ms] 61 [2026-07-30T11:03:03.098Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-07-30T11:18:03.238Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-07-30T11:33:03.399Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-07-30T11:48:03.632Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-07-30T12:03:03.639Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-07-30T12:18:03.900Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-07-30T12:33:04.127Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-07-30T12:48:04.361Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-07-30T13:03:04.275Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-07-30T13:18:04.500Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-07-30T13:33:04.758Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-07-30T13:48:04.985Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-07-30T14:03:05.097Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-07-30T14:18:05.356Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-07-30T14:33:05.482Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-07-30T14:48:05.630Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-07-30T14:58:02.000Z] PID: 27324 TID: 26748 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785423482] drift[775.340ms] 78 [2026-07-30T15:03:06.657Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-07-30T15:18:06.886Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-07-30T15:33:07.112Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-07-30T15:48:07.346Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-07-30T16:03:07.457Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-07-30T16:18:07.689Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-07-30T16:33:07.945Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-07-30T16:48:08.171Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-07-30T17:03:08.177Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-07-30T17:18:08.435Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-07-30T17:33:08.598Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-07-30T17:48:08.730Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-07-30T17:58:03.000Z] PID: 27324 TID: 26748 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785434283] drift[745.474ms] 91 [2026-07-30T18:03:09.742Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-07-30T18:18:09.874Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-07-30T18:33:10.159Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-07-30T18:48:10.422Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-07-30T19:03:10.555Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-07-30T19:18:10.791Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-07-30T19:33:10.923Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-07-30T19:48:11.055Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-07-30T20:03:11.040Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-07-30T20:18:11.262Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-07-30T20:33:11.421Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-07-30T20:48:11.684Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-07-30T21:03:11.569Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-07-30T21:18:11.700Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-07-30T21:33:11.924Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-07-30T21:48:12.145Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-07-30T21:58:04.000Z] PID: 27324 TID: 26748 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785448684] drift[724.787ms] 108 [2026-07-30T22:03:13.105Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-07-30T22:18:13.408Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-07-30T22:33:13.620Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-07-30T22:48:13.750Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-07-30T23:03:13.744Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-07-30T23:18:13.980Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-07-30T23:33:14.120Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-07-30T23:48:14.260Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-07-31T00:03:14.215Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-07-31T00:18:14.441Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-07-31T00:33:14.667Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-07-31T00:48:14.806Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-07-31T01:03:14.702Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-07-31T01:18:14.845Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-07-31T01:33:14.992Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-07-31T01:48:15.120Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-07-31T01:58:05.000Z] PID: 27324 TID: 26748 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785463085] drift[858.715ms] 125 [2026-07-31T02:03:16.110Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-07-31T02:18:16.340Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-07-31T02:33:16.604Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-07-31T02:48:16.828Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-07-31T03:03:16.746Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-07-31T03:18:16.881Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-07-31T03:33:17.121Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-07-31T03:48:17.264Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-07-31T04:03:17.253Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-07-31T04:18:17.488Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-07-31T04:33:17.723Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-07-31T04:48:17.946Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-07-31T04:48:17.946Z] PID: 27324 TID: 21932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":75018.2773839,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.759.2.6273","response":"{\"minimum\":{\"version\":\"13.754.0.6267\",\"activationDate\":\"2026-07-24T20:08Z\"},\"recommended\":{\"version\":\"13.759.2.6273\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":121831.6752404,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":121831.6673837,"timestamp":17854732979460876,"weight":100.0000991821289}] 138 [2026-07-31T05:03:17.811Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-07-31T05:18:18.037Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-07-31T05:33:18.308Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-07-31T05:48:18.436Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-07-31T05:58:06.000Z] PID: 27324 TID: 26748 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785477486] drift[870.602ms] 143 [2026-07-31T06:03:19.439Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-07-31T06:18:19.569Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-07-31T06:33:19.743Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-07-31T06:48:19.910Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-07-31T07:03:19.993Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-07-31T07:18:20.156Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-07-31T07:33:20.406Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-07-31T07:48:20.631Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-07-31T08:03:20.663Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-07-31T08:18:20.802Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-07-31T08:33:20.941Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-07-31T08:41:47.362Z] PID: 27324 TID: 8688 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 155 [2026-07-31T08:41:47.362Z] PID: 27324 TID: 8688 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 156 [2026-07-31T08:41:47.362Z] PID: 27324 TID: 26748 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 157 [2026-07-31T08:41:47.363Z] PID: 27324 TID: 26748 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 158 [2026-07-31T08:41:47.381Z] PID: 27324 TID: 13240 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 159 [2026-07-31T08:41:47.381Z] PID: 27324 TID: 26748 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 160 [2026-07-31T08:41:47.383Z] PID: 27324 TID: 26748 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 161 [2026-07-31T08:41:47.625Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-07-31T08:41:47.628Z] PID: 27324 TID: 13240 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 163 [2026-07-31T08:41:47.659Z] PID: 27324 TID: 13240 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 164 [2026-07-31T08:41:53.902Z] PID: 27324 TID: 17828 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 165 [2026-07-31T08:41:53.902Z] PID: 27324 TID: 26748 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 166 [2026-07-31T08:41:53.902Z] PID: 27324 TID: 26748 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 167 [2026-07-31T08:56:54.692Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f29fe680] req[134] url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] error[a082ffff] 168 [2026-07-31T08:56:54.692Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f29fe680] req[134] HttpRequest send failed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] status[0/3] error[a082ffff] size[-1] body[] 169 [2026-07-31T08:56:54.692Z] PID: 27324 TID: 1116 ERROR (eax::services::updater::UpdateDiscoverer::parseGrUpgradeQueryResponse) Autopatch gradual rollout upgrade query failed status[3] and response[] 170 [2026-07-31T08:56:54.692Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 171 [2026-07-31T08:58:13.023Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[135] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a082ffff] 172 [2026-07-31T08:58:13.023Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[135] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/3] error[a082ffff] size[-1] body[] 173 [2026-07-31T08:58:13.023Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 3. Response = 174 [2026-07-31T08:58:13.023Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[0] 175 [2026-07-31T08:58:38.066Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[136] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a081ffef] 176 [2026-07-31T08:58:38.066Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[136] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/1] error[a081ffef] size[-1] body[] 177 [2026-07-31T08:58:38.066Z] PID: 27324 TID: 26748 WARN (eax::services::graphql::transformGraphqlResponse) GraphQL query timeout. 178 [2026-07-31T08:58:38.066Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 1. Response = 179 [2026-07-31T08:58:38.066Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[1] 180 [2026-07-31T08:59:18.096Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[137] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a081ffef] 181 [2026-07-31T08:59:18.096Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[137] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/1] error[a081ffef] size[-1] body[] 182 [2026-07-31T08:59:18.096Z] PID: 27324 TID: 26748 WARN (eax::services::graphql::transformGraphqlResponse) GraphQL query timeout. 183 [2026-07-31T08:59:18.096Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 1. Response = 184 [2026-07-31T08:59:18.096Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[2] 185 [2026-07-31T09:00:28.116Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[138] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a081ffef] 186 [2026-07-31T09:00:28.116Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[138] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/1] error[a081ffef] size[-1] body[] 187 [2026-07-31T09:00:28.116Z] PID: 27324 TID: 26748 WARN (eax::services::graphql::transformGraphqlResponse) GraphQL query timeout. 188 [2026-07-31T09:00:28.116Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 1. Response = 189 [2026-07-31T09:00:28.116Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[3] 190 [2026-07-31T09:02:38.126Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[139] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a081ffef] 191 [2026-07-31T09:02:38.126Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[139] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/1] error[a081ffef] size[-1] body[] 192 [2026-07-31T09:02:38.126Z] PID: 27324 TID: 26748 WARN (eax::services::graphql::transformGraphqlResponse) GraphQL query timeout. 193 [2026-07-31T09:02:38.126Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 1. Response = 194 [2026-07-31T09:02:38.126Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[4] 195 [2026-07-31T09:07:48.141Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[140] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a081ffef] 196 [2026-07-31T09:07:48.141Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[140] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/1] error[a081ffef] size[-1] body[] 197 [2026-07-31T09:07:48.141Z] PID: 27324 TID: 26748 WARN (eax::services::graphql::transformGraphqlResponse) GraphQL query timeout. 198 [2026-07-31T09:07:48.141Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 1. Response = 199 [2026-07-31T09:07:48.141Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[5] 200 [2026-07-31T09:12:02.745Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f29fe680] req[141] url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] error[a082ffff] 201 [2026-07-31T09:12:02.745Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f29fe680] req[141] HttpRequest send failed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] status[0/3] error[a082ffff] size[-1] body[] 202 [2026-07-31T09:12:02.745Z] PID: 27324 TID: 1812 ERROR (eax::services::updater::UpdateDiscoverer::parseGrUpgradeQueryResponse) Autopatch gradual rollout upgrade query failed status[3] and response[] 203 [2026-07-31T09:12:02.745Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 204 [2026-07-31T09:12:58.168Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[142] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a081ffef] 205 [2026-07-31T09:12:58.168Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[142] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/1] error[a081ffef] size[-1] body[] 206 [2026-07-31T09:12:58.168Z] PID: 27324 TID: 26748 WARN (eax::services::graphql::transformGraphqlResponse) GraphQL query timeout. 207 [2026-07-31T09:12:58.168Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 1. Response = 208 [2026-07-31T09:12:58.168Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[6] 209 [2026-07-31T09:18:08.193Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[143] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a081ffef] 210 [2026-07-31T09:18:08.193Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[143] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/1] error[a081ffef] size[-1] body[] 211 [2026-07-31T09:18:08.193Z] PID: 27324 TID: 26748 WARN (eax::services::graphql::transformGraphqlResponse) GraphQL query timeout. 212 [2026-07-31T09:18:08.193Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 1. Response = 213 [2026-07-31T09:18:08.193Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[7] 214 [2026-07-31T09:23:17.232Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[144] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a082ffff] 215 [2026-07-31T09:23:17.232Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[144] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/3] error[a082ffff] size[-1] body[] 216 [2026-07-31T09:23:17.232Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 3. Response = 217 [2026-07-31T09:23:17.232Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[8] 218 [2026-07-31T09:27:11.788Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f29fe680] req[145] url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] error[a082ffff] 219 [2026-07-31T09:27:11.788Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f29fe680] req[145] HttpRequest send failed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] status[0/3] error[a082ffff] size[-1] body[] 220 [2026-07-31T09:27:11.788Z] PID: 27324 TID: 21092 ERROR (eax::services::updater::UpdateDiscoverer::parseGrUpgradeQueryResponse) Autopatch gradual rollout upgrade query failed status[3] and response[] 221 [2026-07-31T09:27:11.788Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 222 [2026-07-31T09:28:25.257Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[146] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a082ffff] 223 [2026-07-31T09:28:25.257Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[146] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/3] error[a082ffff] size[-1] body[] 224 [2026-07-31T09:28:25.257Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 3. Response = 225 [2026-07-31T09:28:25.257Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[9] 226 [2026-07-31T09:33:33.322Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[147] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a082ffff] 227 [2026-07-31T09:33:33.322Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[147] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/3] error[a082ffff] size[-1] body[] 228 [2026-07-31T09:33:33.322Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 3. Response = 229 [2026-07-31T09:33:33.322Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[10] 230 [2026-07-31T09:38:43.344Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[148] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a081ffef] 231 [2026-07-31T09:38:43.344Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[148] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/1] error[a081ffef] size[-1] body[] 232 [2026-07-31T09:38:43.344Z] PID: 27324 TID: 26748 WARN (eax::services::graphql::transformGraphqlResponse) GraphQL query timeout. 233 [2026-07-31T09:38:43.344Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 1. Response = 234 [2026-07-31T09:38:43.344Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[11] 235 [2026-07-31T09:42:33.864Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f29fe680] req[149] url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] error[a082fff6] 236 [2026-07-31T09:42:33.864Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f29fe680] req[149] HttpRequest send failed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] status[0/3] error[a082fff6] size[-1] body[] 237 [2026-07-31T09:42:33.865Z] PID: 27324 TID: 4232 ERROR (eax::services::updater::UpdateDiscoverer::parseGrUpgradeQueryResponse) Autopatch gradual rollout upgrade query failed status[3] and response[] 238 [2026-07-31T09:42:33.865Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 239 [2026-07-31T09:43:50.375Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[150] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a082ffff] 240 [2026-07-31T09:43:50.375Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[150] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/3] error[a082ffff] size[-1] body[] 241 [2026-07-31T09:43:50.375Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 3. Response = 242 [2026-07-31T09:43:50.375Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[12] 243 [2026-07-31T09:49:00.395Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[151] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a081ffef] 244 [2026-07-31T09:49:00.395Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[151] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/1] error[a081ffef] size[-1] body[] 245 [2026-07-31T09:49:00.395Z] PID: 27324 TID: 26748 WARN (eax::services::graphql::transformGraphqlResponse) GraphQL query timeout. 246 [2026-07-31T09:49:00.395Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 1. Response = 247 [2026-07-31T09:49:00.395Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[13] 248 [2026-07-31T09:54:10.421Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[152] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a081ffef] 249 [2026-07-31T09:54:10.421Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[152] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/1] error[a081ffef] size[-1] body[] 250 [2026-07-31T09:54:10.421Z] PID: 27324 TID: 26748 WARN (eax::services::graphql::transformGraphqlResponse) GraphQL query timeout. 251 [2026-07-31T09:54:10.421Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 1. Response = 252 [2026-07-31T09:54:10.421Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[14] 253 [2026-07-31T09:57:57.457Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f29fe680] req[153] url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] error[a082fff6] 254 [2026-07-31T09:57:57.457Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f29fe680] req[153] HttpRequest send failed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] status[0/3] error[a082fff6] size[-1] body[] 255 [2026-07-31T09:57:57.457Z] PID: 27324 TID: 28356 ERROR (eax::services::updater::UpdateDiscoverer::parseGrUpgradeQueryResponse) Autopatch gradual rollout upgrade query failed status[3] and response[] 256 [2026-07-31T09:57:57.458Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 257 [2026-07-31T09:59:18.460Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[154] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a082ffff] 258 [2026-07-31T09:59:18.460Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[154] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/3] error[a082ffff] size[-1] body[] 259 [2026-07-31T09:59:18.460Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 3. Response = 260 [2026-07-31T09:59:18.460Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[15] 261 [2026-07-31T10:04:26.495Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[155] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a082ffff] 262 [2026-07-31T10:04:26.495Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[155] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/3] error[a082ffff] size[-1] body[] 263 [2026-07-31T10:04:26.496Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 3. Response = 264 [2026-07-31T10:04:26.496Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[16] 265 [2026-07-31T10:09:34.533Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[156] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a082ffff] 266 [2026-07-31T10:09:34.533Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[156] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/3] error[a082ffff] size[-1] body[] 267 [2026-07-31T10:09:34.533Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 3. Response = 268 [2026-07-31T10:09:34.533Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[17] 269 [2026-07-31T10:13:05.486Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f29fe680] req[157] url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] error[a082ffff] 270 [2026-07-31T10:13:05.486Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f29fe680] req[157] HttpRequest send failed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6] status[0/3] error[a082ffff] size[-1] body[] 271 [2026-07-31T10:13:05.486Z] PID: 27324 TID: 16444 ERROR (eax::services::updater::UpdateDiscoverer::parseGrUpgradeQueryResponse) Autopatch gradual rollout upgrade query failed status[3] and response[] 272 [2026-07-31T10:13:05.486Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 273 [2026-07-31T10:14:42.570Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[f231c4f0] req[158] url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] error[a082ffff] 274 [2026-07-31T10:14:42.570Z] PID: 27324 TID: 29528 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[f231c4f0] req[158] HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[0/3] error[a082ffff] size[-1] body[] 275 [2026-07-31T10:14:42.570Z] PID: 27324 TID: 26748 ERROR (eax::services::servertime::handleQueryTimeResponse) unixTimestampSeconds query failed with 3. Response = 276 [2026-07-31T10:14:42.570Z] PID: 27324 TID: 26748 WARN (eax::services::servertime::ServerTime::processServerFnResult) [clock] attempt to sync server time failed: attempts[18] 277 [2026-07-31T10:19:47.000Z] PID: 27324 TID: 26748 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] sync to server time restablished: lastsync[1785493186] now[1785493187] server[1785493187] 278 [2026-07-31T10:19:47.000Z] PID: 27324 TID: 26748 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785493187] drift[526.255ms] 279 [2026-07-31T10:28:06.200Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 280 [2026-07-31T10:43:06.338Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 281 [2026-07-31T10:58:06.749Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 282 [2026-07-31T11:13:06.963Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 283 [2026-07-31T11:28:07.034Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 284 [2026-07-31T11:43:07.243Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 285 [2026-07-31T11:58:07.505Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 286 [2026-07-31T12:13:07.643Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 287 [2026-07-31T12:28:07.564Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 288 [2026-07-31T12:43:07.766Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 289 [2026-07-31T12:58:07.916Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 290 [2026-07-31T13:13:08.065Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 291 [2026-07-31T13:28:08.187Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 292 [2026-07-31T13:43:08.399Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 293 [2026-07-31T13:58:08.545Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 294 [2026-07-31T14:13:08.811Z] PID: 27324 TID: 20472 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":108908.9623032,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.759.2.6273","response":"{\"minimum\":{\"version\":\"13.754.0.6267\",\"activationDate\":\"2026-07-24T20:08Z\"},\"recommended\":{\"version\":\"13.759.2.6273\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":155722.3601597,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":155722.3523031,"timestamp":17855071888113368,"weight":100.0000991821289}] 295 [2026-07-31T14:13:08.812Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 296 [2026-07-31T14:19:48.000Z] PID: 27324 TID: 26748 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785507588] drift[790.085ms] 297 [2026-07-31T14:28:09.741Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 298 [2026-07-31T14:43:09.941Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 299 [2026-07-31T14:58:10.181Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 300 [2026-07-31T15:13:10.392Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 301 [2026-07-31T15:28:10.489Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 302 [2026-07-31T15:43:10.626Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 303 [2026-07-31T15:58:10.834Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 304 [2026-07-31T16:13:11.043Z] PID: 27324 TID: 26748 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 305 [2026-07-31T16:22:19.696Z] PID: 27324 TID: 19308 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 306 [2026-07-31T16:22:19.699Z] PID: 27324 TID: 26052 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":116659.4149066,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":163472.8127631,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":163472.8049066,"timestamp":17855149396969668,"weight":1.0}] 1 [2026-07-31T18:08:00.419Z] PID: 23880 TID: 23892 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-07-31T18:08:00.419Z] PID: 23880 TID: 23892 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-07-31T18:08:00.432Z] PID: 23880 TID: 23892 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[23880] 4 [2026-07-31T18:08:00.432Z] PID: 23880 TID: 23892 INFO (eax::apps::utils::logAppInfo) Version: 13.759.2-6273-ac4109a20 5 [2026-07-31T18:08:00.432Z] PID: 23880 TID: 23892 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-07-31T18:08:00.433Z] PID: 23880 TID: 23892 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.759.2.6273-1785398257\EA Desktop\EABackgroundService.exe] 7 [2026-07-31T18:08:00.434Z] PID: 23880 TID: 12320 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-07-31T18:08:00.711Z] PID: 23880 TID: 12320 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-07-31T18:08:00.712Z] PID: 23880 TID: 12320 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-07-31T18:08:00.730Z] PID: 23880 TID: 12320 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-07-31T18:08:00.730Z] PID: 23880 TID: 12320 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-07-31T18:08:00.731Z] PID: 23880 TID: 12320 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-07-31T18:08:00.731Z] PID: 23880 TID: 12320 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-07-31T18:08:01.035Z] PID: 23880 TID: 12320 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-07-31T18:08:01.140Z] PID: 23880 TID: 12320 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-07-31T18:08:01.141Z] PID: 23880 TID: 12320 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-07-31T18:08:01.141Z] PID: 23880 TID: 12320 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-07-31T18:08:01.141Z] PID: 23880 TID: 12320 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-07-31T18:08:01.154Z] PID: 23880 TID: 12320 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-07-31T18:08:01.156Z] PID: 23880 TID: 24584 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-07-31T18:08:01.158Z] PID: 23880 TID: 24584 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-07-31T18:08:01.159Z] PID: 23880 TID: 24584 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-07-31T18:08:01.159Z] PID: 23880 TID: 24584 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-07-31T18:08:01.160Z] PID: 23880 TID: 24584 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-07-31T18:08:01.161Z] PID: 23880 TID: 12320 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 26 [2026-07-31T18:08:01.161Z] PID: 23880 TID: 12320 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 27 [2026-07-31T18:08:01.165Z] PID: 23880 TID: 12712 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 28 [2026-07-31T18:08:01.175Z] PID: 23880 TID: 24584 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-07-31T18:08:01.175Z] PID: 23880 TID: 24584 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-07-31T18:08:01.175Z] PID: 23880 TID: 24584 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 31 [2026-07-31T18:08:01.175Z] PID: 23880 TID: 23656 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8016022,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":6111.7877238,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":6111.785602,"timestamp":17855212811757449,"weight":1.0}] 32 [2026-07-31T18:08:01.179Z] PID: 23880 TID: 12320 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [58032] 33 [2026-07-31T18:08:01.185Z] PID: 23880 TID: 23572 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.811387,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":6111.7975085,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":6111.7953868,"timestamp":17855212811855300,"weight":1.0}] 34 [2026-07-31T18:08:01.191Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1785507188","updateType":"none","version":"13.759.2.6273"}] 35 [2026-07-31T18:08:01.191Z] PID: 23880 TID: 24588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8173695,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5330","ecod":"0"},"systemUptime":6111.8034911,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":6111.8013694,"timestamp":17855212811915124,"weight":1.0}] 36 [2026-07-31T18:08:01.191Z] PID: 23880 TID: 25196 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 37 [2026-07-31T18:08:01.195Z] PID: 23880 TID: 24588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.818719,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1785521281000"},"systemUptime":6111.8048405,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":6111.8027189,"timestamp":17855212811928621,"weight":1.0}] 38 [2026-07-31T18:08:01.198Z] PID: 23880 TID: 25196 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 39 [2026-07-31T18:08:01.198Z] PID: 23880 TID: 25196 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 40 [2026-07-31T18:08:01.201Z] PID: 23880 TID: 24588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8188138,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":6111.8049354,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":6111.8028136,"timestamp":17855212811929571,"weight":1.0}] 41 [2026-07-31T18:04:33.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785521073] drift[-208415.719ms] 42 [2026-07-31T18:04:33.001Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-07-31T18:04:33.002Z] PID: 23880 TID: 25196 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-07-31T18:04:33.144Z] PID: 23880 TID: 25160 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-07-31T18:04:33.144Z] PID: 23880 TID: 25160 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-07-31T18:04:33.144Z] PID: 23880 TID: 25196 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-07-31T18:04:33.146Z] PID: 23880 TID: 25196 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-07-31T18:04:33.149Z] PID: 23880 TID: 12320 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 49 [2026-07-31T18:04:33.149Z] PID: 23880 TID: 25196 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 50 [2026-07-31T18:04:33.151Z] PID: 23880 TID: 25196 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-07-31T18:04:33.154Z] PID: 23880 TID: 12320 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-07-31T18:04:33.155Z] PID: 23880 TID: 12320 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-07-31T18:04:33.326Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-07-31T18:04:39.552Z] PID: 23880 TID: 25052 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-07-31T18:04:39.552Z] PID: 23880 TID: 25196 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-07-31T18:04:39.552Z] PID: 23880 TID: 25196 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-07-31T18:19:33.452Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-07-31T18:34:33.678Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-07-31T18:49:33.860Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-07-31T19:04:34.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785524674] drift[716.462ms] 61 [2026-07-31T19:04:34.820Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-07-31T19:19:35.050Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-07-31T19:34:35.247Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-07-31T19:49:35.479Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-07-31T20:04:35.441Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-07-31T20:19:35.647Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-07-31T20:34:35.838Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-07-31T20:49:36.047Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-07-31T21:04:36.012Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-07-31T21:19:36.221Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-07-31T21:34:36.410Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-07-31T21:49:36.627Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-07-31T22:04:36.664Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-07-31T22:19:36.791Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-07-31T22:34:37.030Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-07-31T22:49:37.155Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-07-31T23:04:35.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785539075] drift[833.555ms] 78 [2026-07-31T23:04:38.118Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-07-31T23:19:38.257Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-07-31T23:34:38.494Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-07-31T23:49:38.633Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-01T00:04:38.620Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-01T00:19:38.854Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-01T00:34:39.078Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-01T00:49:39.210Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-01T01:04:39.205Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-01T01:19:39.345Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-01T01:34:39.569Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-01T01:49:39.722Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-01T02:04:39.701Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-01T02:19:39.928Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-01T02:34:40.065Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-01T02:49:40.322Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-01T03:04:36.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785553476] drift[859.018ms] 95 [2026-08-01T03:04:41.320Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-01T03:19:41.555Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-01T03:34:41.689Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-01T03:49:41.815Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-01T04:04:41.821Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-01T04:19:42.079Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-08-01T04:34:42.310Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-01T04:49:42.539Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-01T05:04:42.541Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-01T05:19:42.682Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-01T05:34:42.924Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-01T05:49:43.063Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-01T06:04:43.049Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-01T06:19:43.186Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-08-01T06:34:43.310Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-08-01T06:49:43.447Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-08-01T07:04:37.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785567877] drift[862.273ms] 112 [2026-08-01T07:04:44.446Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-01T07:19:44.582Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-01T07:34:44.810Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-08-01T07:49:45.064Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-01T07:49:45.066Z] PID: 23880 TID: 23572 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":49511.7172488,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.759.2.6273","response":"{\"minimum\":{\"version\":\"13.754.0.6267\",\"activationDate\":\"2026-07-24T20:08Z\"},\"recommended\":{\"version\":\"13.759.2.6273\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":55622.7033704,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":55622.7012487,"timestamp":17855705850648921,"weight":100.0000991821289}] 117 [2026-08-01T08:04:45.076Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-01T08:19:45.209Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-08-01T08:34:45.334Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-08-01T08:49:45.597Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-08-01T09:04:45.612Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-08-01T09:19:45.838Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-08-01T09:34:46.055Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-08-01T09:49:46.313Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-01T10:04:46.366Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-08-01T10:19:46.598Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-08-01T10:34:46.827Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-08-01T10:49:46.954Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-08-01T11:04:46.991Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-08-01T11:19:47.131Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-08-01T11:34:47.365Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-08-01T11:49:47.597Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-08-01T12:04:38.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785585878] drift[872.548ms] 134 [2026-08-01T12:04:48.610Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-08-01T12:19:48.872Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-08-01T12:34:49.166Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-08-01T12:49:49.398Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-08-01T13:04:49.426Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-08-01T13:19:49.654Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-08-01T13:34:49.876Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-08-01T13:49:50.134Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-08-01T14:04:50.122Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-08-01T14:19:50.256Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-08-01T14:34:50.387Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-08-01T14:49:50.626Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-08-01T15:04:39.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785596679] drift[737.407ms] 147 [2026-08-01T15:04:51.592Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-08-01T15:19:51.740Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-08-01T15:34:51.992Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-08-01T15:49:52.223Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-08-01T16:04:39.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785600279] drift[-690.594ms] 152 [2026-08-01T16:04:51.753Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-08-01T16:19:51.983Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-08-01T16:34:52.197Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-08-01T16:49:52.414Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-08-01T17:04:52.403Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-08-01T17:19:52.531Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-08-01T17:34:52.793Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-08-01T17:49:52.933Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-08-01T18:04:40.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785607480] drift[829.086ms] 161 [2026-08-01T18:04:53.902Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-08-01T18:19:54.149Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 163 [2026-08-01T18:34:54.395Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 164 [2026-08-01T18:49:54.529Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 165 [2026-08-01T19:04:54.536Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 166 [2026-08-01T19:19:54.758Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 167 [2026-08-01T19:34:55.014Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 168 [2026-08-01T19:49:55.145Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 169 [2026-08-01T20:04:55.144Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 170 [2026-08-01T20:19:55.270Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 171 [2026-08-01T20:34:55.488Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 172 [2026-08-01T20:49:55.769Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 173 [2026-08-01T21:04:55.855Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 174 [2026-08-01T21:19:55.984Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 175 [2026-08-01T21:34:56.116Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 176 [2026-08-01T21:49:56.339Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 177 [2026-08-01T22:04:41.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785621881] drift[743.105ms] 178 [2026-08-01T22:04:57.337Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 179 [2026-08-01T22:19:57.634Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-08-01T22:34:57.766Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-08-01T22:49:58.028Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-08-01T23:04:58.065Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-08-01T23:19:58.188Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 184 [2026-08-01T23:34:58.310Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-08-01T23:49:58.434Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-08-02T00:04:58.402Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-08-02T00:19:58.531Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-08-02T00:34:58.776Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-08-02T00:49:58.900Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 190 [2026-08-02T01:04:59.011Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 191 [2026-08-02T01:19:59.234Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-08-02T01:34:59.374Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 193 [2026-08-02T01:49:59.517Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 194 [2026-08-02T02:04:42.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785636282] drift[859.285ms] 195 [2026-08-02T02:05:00.510Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 196 [2026-08-02T02:20:00.639Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 197 [2026-08-02T02:35:00.771Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 198 [2026-08-02T02:50:00.993Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 199 [2026-08-02T03:05:00.975Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 200 [2026-08-02T03:20:01.208Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 201 [2026-08-02T03:35:01.431Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 202 [2026-08-02T03:50:01.566Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 203 [2026-08-02T04:05:01.598Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 204 [2026-08-02T04:20:01.735Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 205 [2026-08-02T04:35:01.969Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 206 [2026-08-02T04:50:02.194Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 207 [2026-08-02T05:05:02.163Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 208 [2026-08-02T05:20:02.289Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 209 [2026-08-02T05:35:02.543Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 210 [2026-08-02T05:50:02.671Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 211 [2026-08-02T06:04:43.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785650683] drift[767.419ms] 212 [2026-08-02T06:05:03.660Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 213 [2026-08-02T06:20:03.886Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 214 [2026-08-02T06:35:04.023Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 215 [2026-08-02T06:50:04.251Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 216 [2026-08-02T07:05:04.259Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 217 [2026-08-02T07:20:04.493Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 218 [2026-08-02T07:35:04.720Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 219 [2026-08-02T07:50:04.959Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 220 [2026-08-02T08:05:05.989Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 221 [2026-08-02T08:20:06.250Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 222 [2026-08-02T08:35:06.484Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 223 [2026-08-02T08:50:06.623Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 224 [2026-08-02T09:04:44.000Z] PID: 23880 TID: 25196 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785661484] drift[746.254ms] 225 [2026-08-02T09:05:07.598Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 226 [2026-08-02T09:20:07.830Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 227 [2026-08-02T09:35:07.967Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 228 [2026-08-02T09:50:08.222Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 229 [2026-08-02T10:05:08.135Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 230 [2026-08-02T10:20:08.365Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 231 [2026-08-02T10:35:08.504Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 232 [2026-08-02T10:50:08.731Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 233 [2026-08-02T11:05:08.726Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 234 [2026-08-02T11:20:08.959Z] PID: 23880 TID: 25196 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 235 [2026-08-02T11:22:17.281Z] PID: 23880 TID: 23892 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 236 [2026-08-02T11:22:17.283Z] PID: 23880 TID: 23656 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":148662.9514897,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":154773.9376112,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":154773.9354896,"timestamp":17856697372820809,"weight":1.0}] 1 [2026-08-02T12:59:34.029Z] PID: 25408 TID: 25412 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-02T12:59:34.029Z] PID: 25408 TID: 25412 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-02T12:59:34.044Z] PID: 25408 TID: 25412 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[25408] 4 [2026-08-02T12:59:34.044Z] PID: 25408 TID: 25412 INFO (eax::apps::utils::logAppInfo) Version: 13.759.2-6273-ac4109a20 5 [2026-08-02T12:59:34.046Z] PID: 25408 TID: 25412 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-02T12:59:34.046Z] PID: 25408 TID: 25412 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.759.2.6273-1785398257\EA Desktop\EABackgroundService.exe] 7 [2026-08-02T12:59:34.048Z] PID: 25408 TID: 25468 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-02T12:59:34.314Z] PID: 25408 TID: 25468 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-02T12:59:34.315Z] PID: 25408 TID: 25468 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-02T12:59:34.599Z] PID: 25408 TID: 25468 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-02T12:59:34.749Z] PID: 25408 TID: 25468 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-02T12:59:34.749Z] PID: 25408 TID: 25468 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-02T12:59:34.749Z] PID: 25408 TID: 25468 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-02T12:59:34.749Z] PID: 25408 TID: 25468 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-02T12:59:34.764Z] PID: 25408 TID: 25468 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-02T12:59:34.766Z] PID: 25408 TID: 25168 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-02T12:59:34.768Z] PID: 25408 TID: 25168 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 18 [2026-08-02T12:59:34.769Z] PID: 25408 TID: 25168 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 19 [2026-08-02T12:59:34.769Z] PID: 25408 TID: 25168 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 20 [2026-08-02T12:59:34.769Z] PID: 25408 TID: 25168 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 21 [2026-08-02T12:59:34.772Z] PID: 25408 TID: 20472 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 22 [2026-08-02T12:59:34.788Z] PID: 25408 TID: 25168 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 23 [2026-08-02T12:59:34.788Z] PID: 25408 TID: 25168 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 24 [2026-08-02T12:59:34.788Z] PID: 25408 TID: 25168 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 25 [2026-08-02T12:59:34.788Z] PID: 25408 TID: 25248 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.819791,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":5607.4066703,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":5607.3977909,"timestamp":17856755747887450,"weight":1.0}] 26 [2026-08-02T12:59:34.790Z] PID: 25408 TID: 25468 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [62790] 27 [2026-08-02T12:59:34.796Z] PID: 25408 TID: 24508 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8274434,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":5607.4143227,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":5607.4054431,"timestamp":17856755747963977,"weight":1.0}] 28 [2026-08-02T12:59:34.798Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1785662407","updateType":"none","version":"13.759.2.6273"}] 29 [2026-08-02T12:59:34.798Z] PID: 25408 TID: 24504 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-08-02T12:59:34.799Z] PID: 25408 TID: 24508 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8296767,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5330","ecod":"0"},"systemUptime":5607.4165561,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":5607.4076765,"timestamp":17856755747986311,"weight":1.0}] 31 [2026-08-02T12:59:34.801Z] PID: 25408 TID: 24504 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-08-02T12:59:34.801Z] PID: 25408 TID: 24504 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-08-02T12:59:34.803Z] PID: 25408 TID: 24508 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8301347,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1785675574000"},"systemUptime":5607.4170141,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":5607.4081345,"timestamp":17856755747990892,"weight":1.0}] 34 [2026-08-02T12:59:34.808Z] PID: 25408 TID: 24508 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8302258,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":5607.4171052,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":5607.4082255,"timestamp":17856755747991803,"weight":1.0}] 35 [2026-08-02T12:59:35.063Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 36 [2026-08-02T12:56:07.000Z] PID: 25408 TID: 24504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785675367] drift[-208064.370ms] 37 [2026-08-02T12:56:07.000Z] PID: 25408 TID: 24504 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 38 [2026-08-02T12:56:07.079Z] PID: 25408 TID: 23816 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 39 [2026-08-02T12:56:07.079Z] PID: 25408 TID: 23816 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 40 [2026-08-02T12:56:07.079Z] PID: 25408 TID: 24504 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 41 [2026-08-02T12:56:07.081Z] PID: 25408 TID: 24504 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 42 [2026-08-02T12:56:07.124Z] PID: 25408 TID: 25468 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 43 [2026-08-02T12:56:07.124Z] PID: 25408 TID: 24504 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 44 [2026-08-02T12:56:07.126Z] PID: 25408 TID: 24504 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 45 [2026-08-02T12:56:07.129Z] PID: 25408 TID: 25468 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 46 [2026-08-02T12:56:07.130Z] PID: 25408 TID: 25468 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-08-02T12:56:07.324Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 48 [2026-08-02T12:56:13.557Z] PID: 25408 TID: 24236 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 49 [2026-08-02T12:56:13.557Z] PID: 25408 TID: 24504 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 50 [2026-08-02T12:56:13.557Z] PID: 25408 TID: 24504 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 51 [2026-08-02T13:11:07.576Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-08-02T13:26:07.809Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-08-02T13:41:08.036Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-02T13:56:08.026Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-08-02T14:11:08.260Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-08-02T14:26:08.462Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-08-02T14:41:08.710Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-02T14:56:08.664Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-02T15:11:08.790Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-02T15:26:09.013Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-02T15:41:09.147Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-02T15:56:08.000Z] PID: 25408 TID: 24504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785686168] drift[561.599ms] 63 [2026-08-02T15:56:10.116Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-02T16:11:10.249Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-02T16:26:10.380Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-02T16:41:10.676Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-02T16:56:10.647Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-02T17:11:10.786Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-02T17:26:11.011Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-02T17:41:11.145Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-02T17:56:11.032Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-02T18:11:11.258Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-02T18:26:11.392Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-02T18:41:11.635Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-02T18:56:09.000Z] PID: 25408 TID: 24504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785696969] drift[864.424ms] 76 [2026-08-02T18:56:12.637Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-02T19:11:12.765Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-02T19:26:12.995Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-02T19:41:13.125Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-02T19:56:13.088Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-02T20:11:13.323Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-02T20:11:13.323Z] PID: 25408 TID: 25248 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":26107.3459413,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.759.2.6273","response":"{\"minimum\":{\"version\":\"13.754.0.6267\",\"activationDate\":\"2026-07-24T20:08Z\"},\"recommended\":{\"version\":\"13.759.2.6273\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":31713.9328206,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":31713.923941,"timestamp":17857014733234963,"weight":100.0000991821289}] 83 [2026-08-02T20:26:13.458Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-02T20:41:13.721Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-02T20:56:13.700Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-02T21:11:13.831Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-02T21:26:14.096Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-02T21:41:14.314Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-02T21:56:14.323Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-02T22:11:14.551Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-02T22:26:14.817Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-02T22:41:15.075Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-02T22:56:15.080Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-02T23:11:15.240Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-02T23:26:15.482Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-02T23:41:15.724Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-02T23:56:10.000Z] PID: 25408 TID: 24504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785714970] drift[698.627ms] 98 [2026-08-02T23:56:16.686Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-03T00:11:16.932Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-03T00:26:17.171Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-08-03T00:41:17.301Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-03T00:56:17.224Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-03T01:11:17.472Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-03T01:26:17.748Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-03T01:41:17.900Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-03T01:56:17.911Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-03T02:11:18.038Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-03T02:26:18.261Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-08-03T02:41:18.401Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-08-03T02:56:11.000Z] PID: 25408 TID: 24504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785725771] drift[746.568ms] 111 [2026-08-03T02:56:19.442Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-08-03T03:11:19.582Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-03T03:26:19.839Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-03T03:41:19.969Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-08-03T03:56:20.101Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-03T04:11:20.239Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-08-03T04:26:20.470Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-03T04:26:20.470Z] PID: 25408 TID: 24956 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":55814.1314879,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.759.2.6273","response":"{\"minimum\":{\"version\":\"13.754.0.6267\",\"activationDate\":\"2026-07-24T20:08Z\"},\"recommended\":{\"version\":\"13.759.2.6273\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":61420.7183672,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":61420.7094877,"timestamp":17857311804703929,"weight":100.0000991821289}] 119 [2026-08-03T04:41:20.599Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-08-03T04:56:20.645Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-08-03T05:11:20.777Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-08-03T05:26:21.021Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-08-03T05:41:21.173Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-08-03T05:56:21.276Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-03T06:11:21.426Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-08-03T06:26:21.558Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-08-03T06:41:21.803Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-08-03T06:56:21.805Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-08-03T07:11:21.993Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-08-03T07:26:22.282Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-08-03T07:41:22.422Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-08-03T07:56:12.000Z] PID: 25408 TID: 24504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785743772] drift[865.551ms] 133 [2026-08-03T07:56:23.422Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-08-03T08:11:23.551Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-08-03T08:26:23.833Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-08-03T08:41:24.090Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-08-03T08:56:24.059Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-08-03T09:11:24.286Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-08-03T09:26:24.519Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-08-03T09:41:24.742Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-08-03T09:56:24.717Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-08-03T10:11:24.983Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-08-03T10:26:25.113Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-08-03T10:41:25.350Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-08-03T10:56:25.335Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-08-03T11:11:25.469Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-08-03T11:26:25.721Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-08-03T11:41:26.014Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-08-03T11:56:13.000Z] PID: 25408 TID: 24504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785758173] drift[855.173ms] 150 [2026-08-03T11:56:27.021Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-08-03T12:11:27.285Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-08-03T12:26:27.423Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-08-03T12:41:27.682Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-08-03T12:56:27.680Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-08-03T13:11:27.879Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-08-03T13:26:28.018Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-08-03T13:41:28.270Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-08-03T13:56:28.230Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-08-03T14:11:28.430Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-08-03T14:26:28.569Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 161 [2026-08-03T14:41:28.799Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-08-03T14:56:28.735Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 163 [2026-08-03T15:11:28.871Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 164 [2026-08-03T15:26:29.090Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 165 [2026-08-03T15:41:29.302Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 166 [2026-08-03T15:56:14.000Z] PID: 25408 TID: 24504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785772574] drift[841.318ms] 167 [2026-08-03T15:56:30.367Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 168 [2026-08-03T16:11:30.622Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 169 [2026-08-03T16:26:30.851Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 170 [2026-08-03T16:41:31.083Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 171 [2026-08-03T16:56:31.085Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 172 [2026-08-03T17:11:31.288Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 173 [2026-08-03T17:26:31.556Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 174 [2026-08-03T17:41:31.708Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 175 [2026-08-03T17:56:31.705Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 176 [2026-08-03T18:11:31.967Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 177 [2026-08-03T18:26:32.235Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 178 [2026-08-03T18:41:32.380Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 179 [2026-08-03T18:56:32.390Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-08-03T19:11:32.537Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-08-03T19:26:32.714Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-08-03T19:41:32.944Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-08-03T19:56:15.000Z] PID: 25408 TID: 24504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785786975] drift[851.292ms] 184 [2026-08-03T19:56:33.937Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-08-03T20:11:34.184Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-08-03T20:26:34.312Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-08-03T20:41:34.561Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-08-03T20:56:34.536Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-08-03T21:11:34.666Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 190 [2026-08-03T21:26:34.902Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 191 [2026-08-03T21:41:35.127Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-08-03T21:56:35.063Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 193 [2026-08-03T22:11:35.325Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 194 [2026-08-03T22:26:35.543Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 195 [2026-08-03T22:41:35.672Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 196 [2026-08-03T22:56:16.000Z] PID: 25408 TID: 24504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785797776] drift[767.924ms] 197 [2026-08-03T22:56:36.660Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 198 [2026-08-03T23:11:36.913Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 199 [2026-08-03T23:26:37.144Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 200 [2026-08-03T23:41:37.405Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 201 [2026-08-03T23:56:37.377Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 202 [2026-08-04T00:11:37.554Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 203 [2026-08-04T00:26:37.784Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 204 [2026-08-04T00:41:37.919Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 205 [2026-08-04T00:56:38.024Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 206 [2026-08-04T01:11:38.154Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 207 [2026-08-04T01:26:38.374Z] PID: 25408 TID: 24504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 208 [2026-08-04T01:29:54.086Z] PID: 25408 TID: 25412 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 209 [2026-08-04T01:29:54.086Z] PID: 25408 TID: 25248 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":131626.9736647,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":137233.560544,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":137233.5516645,"timestamp":17858069940860490,"weight":1.0}] 1 [2026-08-04T07:19:15.913Z] PID: 19024 TID: 19216 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-04T07:19:15.913Z] PID: 19024 TID: 19216 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-04T07:19:15.931Z] PID: 19024 TID: 19216 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[19024] 4 [2026-08-04T07:19:15.931Z] PID: 19024 TID: 19216 INFO (eax::apps::utils::logAppInfo) Version: 13.759.2-6273-ac4109a20 5 [2026-08-04T07:19:15.931Z] PID: 19024 TID: 19216 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-04T07:19:15.932Z] PID: 19024 TID: 19216 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.759.2.6273-1785398257\EA Desktop\EABackgroundService.exe] 7 [2026-08-04T07:19:15.933Z] PID: 19024 TID: 20520 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-04T07:19:16.253Z] PID: 19024 TID: 20520 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-04T07:19:16.254Z] PID: 19024 TID: 20520 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-04T07:19:16.524Z] PID: 19024 TID: 20520 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-04T07:19:16.650Z] PID: 19024 TID: 20520 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-04T07:19:16.650Z] PID: 19024 TID: 20520 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-04T07:19:16.650Z] PID: 19024 TID: 20520 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-04T07:19:16.650Z] PID: 19024 TID: 20520 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-04T07:19:16.665Z] PID: 19024 TID: 20520 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-04T07:19:16.666Z] PID: 19024 TID: 21228 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-04T07:19:16.669Z] PID: 19024 TID: 21228 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 18 [2026-08-04T07:19:16.669Z] PID: 19024 TID: 21228 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 19 [2026-08-04T07:19:16.670Z] PID: 19024 TID: 21228 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 20 [2026-08-04T07:19:16.670Z] PID: 19024 TID: 21228 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 21 [2026-08-04T07:19:16.674Z] PID: 19024 TID: 21216 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 22 [2026-08-04T07:19:16.685Z] PID: 19024 TID: 21228 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 23 [2026-08-04T07:19:16.685Z] PID: 19024 TID: 21228 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 24 [2026-08-04T07:19:16.685Z] PID: 19024 TID: 21228 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 25 [2026-08-04T07:19:16.685Z] PID: 19024 TID: 21232 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8479561,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":14162.301406,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":14162.3009556,"timestamp":17858279566859274,"weight":1.0}] 26 [2026-08-04T07:19:16.689Z] PID: 19024 TID: 20520 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [65174] 27 [2026-08-04T07:19:16.695Z] PID: 19024 TID: 21240 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8571242,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":14162.3105741,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":14162.3101237,"timestamp":17858279566950958,"weight":1.0}] 28 [2026-08-04T07:19:16.697Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1785805898","updateType":"none","version":"13.759.2.6273"}] 29 [2026-08-04T07:19:16.697Z] PID: 19024 TID: 21948 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-08-04T07:19:16.697Z] PID: 19024 TID: 21240 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8592832,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5330","ecod":"0"},"systemUptime":14162.3127331,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":14162.3122827,"timestamp":17858279566972548,"weight":1.0}] 31 [2026-08-04T07:19:16.698Z] PID: 19024 TID: 21948 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-08-04T07:19:16.698Z] PID: 19024 TID: 21948 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-08-04T07:19:16.701Z] PID: 19024 TID: 21240 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8597479,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1785827956000"},"systemUptime":14162.3131978,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":14162.3127475,"timestamp":17858279566977196,"weight":1.0}] 34 [2026-08-04T07:19:16.706Z] PID: 19024 TID: 21240 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8598383,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":14162.3132882,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":14162.3128378,"timestamp":17858279566978101,"weight":1.0}] 35 [2026-08-04T07:19:16.943Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 36 [2026-08-04T07:19:16.944Z] PID: 19024 TID: 21948 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 37 [2026-08-04T07:15:49.000Z] PID: 19024 TID: 21948 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785827749] drift[-207974.641ms] 38 [2026-08-04T07:15:49.054Z] PID: 19024 TID: 21928 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 39 [2026-08-04T07:15:49.054Z] PID: 19024 TID: 21928 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 40 [2026-08-04T07:15:49.054Z] PID: 19024 TID: 21948 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 41 [2026-08-04T07:15:49.056Z] PID: 19024 TID: 21948 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 42 [2026-08-04T07:15:49.080Z] PID: 19024 TID: 20520 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 43 [2026-08-04T07:15:49.080Z] PID: 19024 TID: 21948 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 44 [2026-08-04T07:15:49.082Z] PID: 19024 TID: 21948 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 45 [2026-08-04T07:15:49.085Z] PID: 19024 TID: 20520 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 46 [2026-08-04T07:15:49.086Z] PID: 19024 TID: 20520 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-08-04T07:15:49.263Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 48 [2026-08-04T07:15:54.958Z] PID: 19024 TID: 21804 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 49 [2026-08-04T07:15:54.958Z] PID: 19024 TID: 21948 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 50 [2026-08-04T07:15:54.958Z] PID: 19024 TID: 21948 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 51 [2026-08-04T07:30:49.399Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-08-04T07:45:49.559Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-08-04T08:00:49.793Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-04T08:15:49.765Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-08-04T08:30:49.894Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-08-04T08:45:50.025Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-08-04T09:00:50.165Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-04T09:15:50.000Z] PID: 19024 TID: 21948 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785834950] drift[771.890ms] 59 [2026-08-04T09:15:51.162Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-04T09:30:51.435Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-04T09:45:51.573Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-04T10:00:51.719Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-04T10:15:51.742Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-04T10:30:51.974Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-04T10:45:52.246Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-04T11:00:52.468Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-04T11:15:52.438Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-04T11:30:52.586Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-04T11:45:52.827Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-04T12:00:53.094Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-04T12:15:51.000Z] PID: 19024 TID: 21948 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785845751] drift[728.976ms] 72 [2026-08-04T12:15:54.091Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-04T12:30:54.355Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-04T12:45:54.621Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-04T13:00:54.835Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-04T13:15:54.862Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-04T13:30:55.001Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-04T13:45:55.223Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-04T14:00:55.361Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-04T14:15:55.408Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-04T14:30:55.632Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-04T14:45:55.867Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-04T15:00:56.074Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-04T15:15:56.079Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-04T15:30:56.317Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-04T15:45:56.613Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-04T16:00:56.842Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-04T16:15:52.000Z] PID: 19024 TID: 21948 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785860152] drift[771.129ms] 89 [2026-08-04T16:15:57.834Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-04T16:30:58.066Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-04T16:45:58.289Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-04T17:00:58.424Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-04T17:15:58.445Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-04T17:30:58.577Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-04T17:45:58.752Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-04T18:00:58.913Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-04T18:15:58.921Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-04T18:30:59.057Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-04T18:45:59.284Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-04T19:00:59.415Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-08-04T19:15:53.000Z] PID: 19024 TID: 21948 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785870953] drift[771.625ms] 102 [2026-08-04T19:16:00.416Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-04T19:31:00.661Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-04T19:46:00.791Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-04T20:01:00.929Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-04T20:16:00.893Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-04T20:31:01.119Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-04T20:46:01.245Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-08-04T21:01:01.476Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-08-04T21:16:01.463Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-08-04T21:31:01.692Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-08-04T21:46:01.833Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-04T22:01:02.086Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-04T22:16:02.086Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-08-04T22:31:02.225Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-04T22:46:02.448Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-08-04T23:01:02.674Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-04T23:15:54.000Z] PID: 19024 TID: 21948 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785885354] drift[777.420ms] 119 [2026-08-04T23:16:03.673Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-08-04T23:31:03.812Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-08-04T23:46:03.941Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-08-05T00:01:04.205Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-08-05T00:16:04.206Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-08-05T00:31:04.437Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-05T00:46:04.571Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-08-05T01:01:04.701Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-08-05T01:16:04.696Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-08-05T01:31:04.929Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-08-05T01:46:05.061Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-08-05T02:01:05.294Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-08-05T02:16:05.310Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-08-05T02:31:05.566Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-08-05T02:46:05.796Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-08-05T03:01:06.024Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-08-05T03:15:55.000Z] PID: 19024 TID: 21948 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785899755] drift[769.134ms] 136 [2026-08-05T03:16:07.019Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-08-05T03:31:07.170Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-08-05T03:46:07.390Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-08-05T04:01:07.522Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-08-05T04:16:07.521Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-08-05T04:31:07.775Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-08-05T04:46:07.915Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-08-05T05:01:08.144Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-08-05T05:16:08.008Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-08-05T05:31:08.161Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-08-05T05:46:08.287Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-08-05T06:01:08.512Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-08-05T06:16:08.526Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-08-05T06:31:08.655Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-08-05T06:46:08.784Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-08-05T07:01:09.047Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-08-05T07:15:56.000Z] PID: 19024 TID: 21948 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785914156] drift[861.260ms] 153 [2026-08-05T07:16:10.044Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-08-05T07:31:10.281Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-08-05T07:46:10.412Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-08-05T08:01:10.638Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-08-05T08:16:10.633Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-08-05T08:31:10.764Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-08-05T08:46:10.998Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-08-05T09:01:11.277Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 161 [2026-08-05T09:16:11.271Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-08-05T09:31:11.501Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 163 [2026-08-05T09:46:11.789Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 164 [2026-08-05T10:01:12.073Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 165 [2026-08-05T10:16:11.986Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 166 [2026-08-05T10:31:12.333Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 167 [2026-08-05T10:46:12.663Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 168 [2026-08-05T11:01:12.902Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 169 [2026-08-05T11:15:57.000Z] PID: 19024 TID: 21948 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785928557] drift[855.560ms] 170 [2026-08-05T11:16:13.904Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 171 [2026-08-05T11:31:14.049Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 172 [2026-08-05T11:46:14.286Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 173 [2026-08-05T12:01:14.433Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 174 [2026-08-05T12:16:14.309Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 175 [2026-08-05T12:31:14.577Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 176 [2026-08-05T12:46:14.799Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 177 [2026-08-05T13:01:15.010Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 178 [2026-08-05T13:16:15.014Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 179 [2026-08-05T13:31:15.256Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-08-05T13:46:15.526Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-08-05T14:01:15.822Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-08-05T14:16:15.874Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-08-05T14:31:16.072Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 184 [2026-08-05T14:46:16.302Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-08-05T15:01:16.450Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-08-05T15:15:58.000Z] PID: 19024 TID: 21948 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785942958] drift[705.729ms] 187 [2026-08-05T15:16:17.389Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-08-05T15:31:17.593Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-08-05T15:46:17.857Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 190 [2026-08-05T16:01:18.024Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 191 [2026-08-05T16:16:18.045Z] PID: 19024 TID: 21948 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-08-05T16:21:15.169Z] PID: 19024 TID: 19216 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 193 [2026-08-05T16:21:15.178Z] PID: 19024 TID: 21224 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":119125.628962,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":133287.0824119,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":133287.0819616,"timestamp":17859468751699307,"weight":1.0}] 1 [2026-08-05T19:02:53.452Z] PID: 21092 TID: 21096 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-05T19:02:53.452Z] PID: 21092 TID: 21096 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-05T19:02:53.469Z] PID: 21092 TID: 21096 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[21092] 4 [2026-08-05T19:02:53.469Z] PID: 21092 TID: 21096 INFO (eax::apps::utils::logAppInfo) Version: 13.759.2-6273-ac4109a20 5 [2026-08-05T19:02:53.470Z] PID: 21092 TID: 21096 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-05T19:02:53.470Z] PID: 21092 TID: 21096 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.759.2.6273-1785398257\EA Desktop\EABackgroundService.exe] 7 [2026-08-05T19:02:53.471Z] PID: 21092 TID: 21144 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-05T19:02:53.766Z] PID: 21092 TID: 21144 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-05T19:02:53.766Z] PID: 21092 TID: 21144 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-05T19:02:54.092Z] PID: 21092 TID: 21144 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-05T19:02:54.169Z] PID: 21092 TID: 21144 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-05T19:02:54.169Z] PID: 21092 TID: 21144 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-05T19:02:54.169Z] PID: 21092 TID: 21144 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-05T19:02:54.169Z] PID: 21092 TID: 21144 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-05T19:02:54.186Z] PID: 21092 TID: 21144 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-05T19:02:54.188Z] PID: 21092 TID: 21424 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-05T19:02:54.190Z] PID: 21092 TID: 21424 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 18 [2026-08-05T19:02:54.191Z] PID: 21092 TID: 21424 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 19 [2026-08-05T19:02:54.191Z] PID: 21092 TID: 21424 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 20 [2026-08-05T19:02:54.191Z] PID: 21092 TID: 21424 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 21 [2026-08-05T19:02:54.196Z] PID: 21092 TID: 21400 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 22 [2026-08-05T19:02:54.205Z] PID: 21092 TID: 21424 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 23 [2026-08-05T19:02:54.205Z] PID: 21092 TID: 21424 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 24 [2026-08-05T19:02:54.205Z] PID: 21092 TID: 21424 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 25 [2026-08-05T19:02:54.206Z] PID: 21092 TID: 21432 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8109982,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":9468.8159465,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":9468.8259979,"timestamp":17859565742059070,"weight":1.0}] 26 [2026-08-05T19:02:54.210Z] PID: 21092 TID: 21144 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [58361] 27 [2026-08-05T19:02:54.216Z] PID: 21092 TID: 21436 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8216925,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":9468.826641,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":9468.8366922,"timestamp":17859565742166018,"weight":1.0}] 28 [2026-08-05T19:02:54.218Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1785936675","updateType":"none","version":"13.759.2.6273"}] 29 [2026-08-05T19:02:54.218Z] PID: 21092 TID: 3420 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-08-05T19:02:54.219Z] PID: 21092 TID: 21436 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.823572,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5330","ecod":"0"},"systemUptime":9468.8285204,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":9468.8385716,"timestamp":17859565742184812,"weight":1.0}] 31 [2026-08-05T19:02:54.219Z] PID: 21092 TID: 3420 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-08-05T19:02:54.219Z] PID: 21092 TID: 3420 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-08-05T19:02:54.222Z] PID: 21092 TID: 21436 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.823995,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1785956574000"},"systemUptime":9468.8289434,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":9468.8389946,"timestamp":17859565742189044,"weight":1.0}] 34 [2026-08-05T19:02:54.227Z] PID: 21092 TID: 21436 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8240771,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":9468.8290255,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":9468.8390767,"timestamp":17859565742189865,"weight":1.0}] 35 [2026-08-05T18:59:26.000Z] PID: 21092 TID: 3420 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785956366] drift[-208474.014ms] 36 [2026-08-05T18:59:26.031Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 37 [2026-08-05T18:59:26.031Z] PID: 21092 TID: 3420 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 38 [2026-08-05T18:59:26.082Z] PID: 21092 TID: 21452 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 39 [2026-08-05T18:59:26.082Z] PID: 21092 TID: 21452 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 40 [2026-08-05T18:59:26.082Z] PID: 21092 TID: 3420 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 41 [2026-08-05T18:59:26.084Z] PID: 21092 TID: 3420 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 42 [2026-08-05T18:59:26.127Z] PID: 21092 TID: 21144 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 43 [2026-08-05T18:59:26.127Z] PID: 21092 TID: 3420 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 44 [2026-08-05T18:59:26.128Z] PID: 21092 TID: 3420 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 45 [2026-08-05T18:59:26.132Z] PID: 21092 TID: 21144 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 46 [2026-08-05T18:59:26.133Z] PID: 21092 TID: 21144 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-08-05T18:59:26.294Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 48 [2026-08-05T18:59:32.104Z] PID: 21092 TID: 9416 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 49 [2026-08-05T18:59:32.104Z] PID: 21092 TID: 3420 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 50 [2026-08-05T18:59:32.104Z] PID: 21092 TID: 3420 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 51 [2026-08-05T19:14:26.514Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-08-05T19:29:26.744Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-08-05T19:44:27.004Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-05T19:59:26.998Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-08-05T20:14:27.270Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-08-05T20:29:27.450Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-08-05T20:29:27.450Z] PID: 21092 TID: 21424 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":5402.6595629,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.759.2.6273","response":"{\"minimum\":{\"version\":\"13.754.0.6267\",\"activationDate\":\"2026-07-24T20:08Z\"},\"recommended\":{\"version\":\"13.759.2.6273\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":14870.6645114,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":14870.6745626,"timestamp":17859617674505221,"weight":100.0000991821289}] 58 [2026-08-05T20:44:27.602Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-05T20:59:27.000Z] PID: 21092 TID: 3420 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785963567] drift[703.126ms] 60 [2026-08-05T20:59:28.514Z] PID: 21092 TID: 3420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-05T21:14:28.799Z] PID: 21092 TID: 21432 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":8103.3054972,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.764.0.6277","response":"{\"version\":\"13.764.0.6277\",\"hash\":\"JMx2SG7oJiExsJpVozzj2aOEYDeHs+8SlyY4IwvCDoeQdXyi3a5d/5oo+iIOMab0+VEEoc2f6XOZrIWbM/K4PpHuSWhrqL3hP9GxAMJKN9iKTYLLkfSVhOyivRb90WHXfKvop3ZgCEWfpIFBTbigimnalXPTqP4DuYCdA6BEfDEsg+xPXLHfKCEY1wLF2uKEmrUegsnVXf7fLwFEIm9xRvbCu+GqVmhdHBLV2yaRWb+PaX6EfO4hUj/59/RP+K/YcPk54ch2nEM6CX0J2JsmKArvW0ehsgFHcebncLLseZ+vYm/dtMe7DJSyEzqpMWQAQnYPmtFUDBbMNcsO8osRhRKLGfDwbgjposQ8LOWn/bLz11RH6aqh5HLjhbZQ0BLeLNFFJaICRymFLb7RCXwc7Wo17vGCJbxkyUDDBAJ92zd+8aQOhWNqRKU9z/7qAf0t5OUHK5Ehdw3gvTyItnSJuBfpyN6qDceQ5flQ6iiNP1wT170wM4gw3CrbiW/xbbFgZwet6iZ74KfO9SXKZOR4ki1kIubQl54c/eQhwPkc9tM1LCS4E//u0xTu8dd0L9MVVC5KBJWGhERMZiCq6V3sTWTvqjA8i1zG4XFK+7H21MJEb2WDG+Lfk2acE0tccOc563ficaDlW+A8L6kkuiaMqI8VKnGHN9iiZ0XhHBGXIU8=\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.764.0-6277-c6f1d610f.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.764.0.6277?locale=tr-TR"},"systemUptime":17571.3104457,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":17571.3204969,"timestamp":17859644687995824,"weight":1.0}] 62 [2026-08-05T21:14:28.806Z] PID: 21092 TID: 21432 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":8103.3061968,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"background","fvers":"13.759.2.6273","fvers_rev":6273,"shut":false,"tvers":"13.764.0.6277","tvers_rev":6277,"ubkt":"6","upst":"recommended"},"systemUptime":17571.3111453,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":17571.3211965,"timestamp":17859644688002819,"weight":1.0}] 63 [2026-08-05T21:14:28.812Z] PID: 21092 TID: 21432 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":8103.3084357,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"0","fvers":"13.759.2.6273","fvers_rev":6273,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.764.0-6277-c6f1d610f.zip","shut":false,"strt":"2026-08-05T21:14:28.801","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.764.0.6277-1785964468.zip","tvers":"13.764.0.6277","tvers_rev":6277,"ubkt":"6","upst":"recommended","uuid":"0cd66fde-f7e0-4c00-8fef-0e453f02a6ad"},"systemUptime":17571.3133841,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":17571.3234354,"timestamp":17859644688025207,"weight":1.0}] 64 [2026-08-05T21:14:31.733Z] PID: 21092 TID: 21416 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":8106.2388203,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"85435149","byte":"250474381","ctx":"background","endt":"2026-08-05T21:14:31.732","enst":"success","fvers":"13.759.2.6273","fvers_rev":6273,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.764.0-6277-c6f1d610f.zip","pct":"1.0000","shut":false,"strt":"2026-08-05T21:14:28.801","tvers":"13.764.0.6277","tvers_rev":6277,"ubkt":"6","uuid":"0cd66fde-f7e0-4c00-8fef-0e453f02a6ad"},"systemUptime":17574.2437687,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":17574.2538199,"timestamp":17859644717329053,"weight":1.0}] 65 [2026-08-05T21:14:31.733Z] PID: 21092 TID: 21436 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.764.0.6277-1785964468] 66 [2026-08-05T21:14:34.065Z] PID: 21092 TID: 21436 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 67 [2026-08-05T21:14:38.317Z] PID: 21092 TID: 21432 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":8112.8233438,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.759.2.6273","fvers_rev":6273,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.764.0.6277-1785964468","sdur":"6.5840","shut":false,"stgtm":"2026-08-05T21:14:31.732","tvers":"13.764.0.6277","tvers_rev":6277,"ubkt":"6","uuid":"0cd66fde-f7e0-4c00-8fef-0e453f02a6ad"},"systemUptime":17580.8282922,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":17580.8383435,"timestamp":17859644783174289,"weight":1.0}] 68 [2026-08-05T21:14:38.319Z] PID: 21092 TID: 3420 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 69 [2026-08-05T21:14:40.655Z] PID: 21092 TID: 3420 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 70 [2026-08-05T21:14:40.716Z] PID: 21092 TID: 21420 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":8115.22232,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-08-05T21:14:40.716","fvers":"13.759.2.6273","fvers_rev":6273,"shut":false,"strt":"2026-08-05T21:14:40.716","stst":"new","tvers":"13.764.0.6277","tvers_rev":6277,"ubkt":"6","uuid":"0cd66fde-f7e0-4c00-8fef-0e453f02a6ad"},"systemUptime":17583.2272684,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":17583.2373197,"timestamp":17859644807164049,"weight":1.0}] 71 [2026-08-05T21:14:42.731Z] PID: 21092 TID: 3420 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 72 [2026-08-05T21:14:42.743Z] PID: 21092 TID: 3420 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 73 [2026-08-05T21:14:42.743Z] PID: 21092 TID: 3420 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 74 [2026-08-05T21:14:42.743Z] PID: 21092 TID: 3420 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 75 [2026-08-05T21:14:42.743Z] PID: 21092 TID: 21436 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":8117.2496968,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":17585.2546453,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":17585.2646966,"timestamp":17859644827437818,"weight":1.0}] 76 [2026-08-05T21:14:42.753Z] PID: 21092 TID: 3420 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 21092: C:\Program Files\Electronic Arts\EA Desktop\13.759.2.6273-1785398257\EA Desktop\EABackgroundService.exe 77 [2026-08-05T21:14:42.758Z] PID: 21092 TID: 3420 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 78 [2026-08-05T21:14:42.758Z] PID: 21092 TID: 3420 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.764.0.6277-1785964468\Destager\EADestager.exe], args[-noclient]' 79 [2026-08-05T21:14:42.842Z] PID: 21092 TID: 21144 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 80 [2026-08-05T21:14:42.842Z] PID: 21092 TID: 21432 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":8117.3479566,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":17585.3529049,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":17585.3629563,"timestamp":17859644828420414,"weight":1.0}] 81 [2026-08-05T21:14:42.883Z] PID: 21092 TID: 21144 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 82 [2026-08-05T21:14:42.886Z] PID: 21092 TID: 21144 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests 83 [2026-08-05T21:14:42.910Z] PID: 21092 TID: 21096 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 84 [2026-08-05T21:14:42.910Z] PID: 21092 TID: 21096 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] goodbye 1 [2026-08-05T21:18:15.207Z] PID: 23196 TID: 6736 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-05T21:18:15.207Z] PID: 23196 TID: 6736 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-05T21:18:15.217Z] PID: 23196 TID: 6736 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[23196] 4 [2026-08-05T21:18:15.217Z] PID: 23196 TID: 6736 INFO (eax::apps::utils::logAppInfo) Version: 13.764.0-6277-c6f1d610f 5 [2026-08-05T21:18:15.217Z] PID: 23196 TID: 6736 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-05T21:18:15.217Z] PID: 23196 TID: 6736 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.764.0.6277-1785964468\EA Desktop\EABackgroundService.exe] 7 [2026-08-05T21:18:15.218Z] PID: 23196 TID: 10884 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-05T21:18:15.458Z] PID: 23196 TID: 10884 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-05T21:18:15.459Z] PID: 23196 TID: 10884 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-05T21:18:15.712Z] PID: 23196 TID: 10884 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-05T21:18:15.834Z] PID: 23196 TID: 10884 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-05T21:18:15.834Z] PID: 23196 TID: 10884 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-05T21:18:15.834Z] PID: 23196 TID: 10884 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-05T21:18:15.834Z] PID: 23196 TID: 10884 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-05T21:18:15.847Z] PID: 23196 TID: 10884 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-05T21:18:15.848Z] PID: 23196 TID: 29148 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-05T21:18:15.848Z] PID: 23196 TID: 29148 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 18 [2026-08-05T21:18:15.848Z] PID: 23196 TID: 29148 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 19 [2026-08-05T21:18:15.849Z] PID: 23196 TID: 29148 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 20 [2026-08-05T21:18:15.849Z] PID: 23196 TID: 29148 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Epic2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 21 [2026-08-05T21:18:15.849Z] PID: 23196 TID: 29148 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 22 [2026-08-05T21:18:15.849Z] PID: 23196 TID: 14936 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 23 [2026-08-05T21:18:15.850Z] PID: 23196 TID: 29148 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 24 [2026-08-05T21:18:15.851Z] PID: 23196 TID: 29148 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 25 [2026-08-05T21:18:15.851Z] PID: 23196 TID: 29148 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 26 [2026-08-05T21:18:15.851Z] PID: 23196 TID: 29148 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 27 [2026-08-05T21:18:15.853Z] PID: 23196 TID: 10884 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [60457] 28 [2026-08-05T21:18:15.858Z] PID: 23196 TID: 1552 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.6885303,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":17590.4733895,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":17590.4695302,"timestamp":17859646958581270,"weight":1.0}] 29 [2026-08-05T21:18:15.871Z] PID: 23196 TID: 29148 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-08-05T21:18:15.871Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.764.0-6277-c6f1d610f.zip","hash":"JMx2SG7oJiExsJpVozzj2aOEYDeHs+8SlyY4IwvCDoeQdXyi3a5d/5oo+iIOMab0+VEEoc2f6XOZrIWbM/K4PpHuSWhrqL3hP9GxAMJKN9iKTYLLkfSVhOyivRb90WHXfKvop3ZgCEWfpIFBTbigimnalXPTqP4DuYCdA6BEfDEsg+xPXLHfKCEY1wLF2uKEmrUegsnVXf7fLwFEIm9xRvbCu+GqVmhdHBLV2yaRWb+PaX6EfO4hUj/59/RP+K/YcPk54ch2nEM6CX0J2JsmKArvW0ehsgFHcebncLLseZ+vYm/dtMe7DJSyEzqpMWQAQnYPmtFUDBbMNcsO8osRhRKLGfDwbgjposQ8LOWn/bLz11RH6aqh5HLjhbZQ0BLeLNFFJaICRymFLb7RCXwc7Wo17vGCJbxkyUDDBAJ92zd+8aQOhWNqRKU9z/7qAf0t5OUHK5Ehdw3gvTyItnSJuBfpyN6qDceQ5flQ6iiNP1wT170wM4gw3CrbiW/xbbFgZwet6iZ74KfO9SXKZOR4ki1kIubQl54c/eQhwPkc9tM1LCS4E//u0xTu8dd0L9MVVC5KBJWGhERMZiCq6V3sTWTvqjA8i1zG4XFK+7H21MJEb2WDG+Lfk2acE0tccOc563ficaDlW+A8L6kkuiaMqI8VKnGHN9iiZ0XhHBGXIU8=","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1785964468","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.764.0-6277-c6f1d610f.zip.sig","updateType":"recommended","version":"13.764.0.6277"}] 31 [2026-08-05T21:18:15.871Z] PID: 23196 TID: 25432 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 32 [2026-08-05T21:18:15.871Z] PID: 23196 TID: 29148 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-08-05T21:18:15.871Z] PID: 23196 TID: 29148 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 34 [2026-08-05T21:18:15.871Z] PID: 23196 TID: 25956 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.702149,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3584","ecod":"0"},"systemUptime":17590.4870081,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":17590.4831488,"timestamp":17859646958717458,"weight":1.0}] 35 [2026-08-05T21:18:15.872Z] PID: 23196 TID: 25432 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-08-05T21:18:15.872Z] PID: 23196 TID: 25432 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-08-05T21:18:15.875Z] PID: 23196 TID: 25956 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7021944,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":17590.4870536,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":17590.4831943,"timestamp":17859646958717908,"weight":1.0}] 38 [2026-08-05T21:18:15.875Z] PID: 23196 TID: 25956 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.7023288,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1785964695000"},"systemUptime":17590.487188,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":17590.4833286,"timestamp":17859646958719256,"weight":1.0}] 39 [2026-08-05T21:18:15.879Z] PID: 23196 TID: 25956 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7024058,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":17590.487265,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":17590.4834057,"timestamp":17859646958720027,"weight":1.0}] 40 [2026-08-05T21:18:16.104Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 41 [2026-08-05T21:14:48.000Z] PID: 23196 TID: 25432 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785964488] drift[-208105.280ms] 42 [2026-08-05T21:14:48.000Z] PID: 23196 TID: 25432 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 43 [2026-08-05T21:14:48.179Z] PID: 23196 TID: 19432 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 44 [2026-08-05T21:14:48.179Z] PID: 23196 TID: 19432 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 45 [2026-08-05T21:14:48.297Z] PID: 23196 TID: 25432 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 46 [2026-08-05T21:14:48.393Z] PID: 23196 TID: 23656 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 47 [2026-08-05T21:14:48.393Z] PID: 23196 TID: 25432 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 48 [2026-08-05T21:19:47.892Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 49 [2026-08-05T21:34:48.160Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 50 [2026-08-05T21:49:48.396Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 51 [2026-08-05T22:04:48.547Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-08-05T22:19:48.635Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-08-05T22:34:48.799Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-05T22:49:49.056Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-08-05T23:04:49.320Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-08-05T23:14:49.000Z] PID: 23196 TID: 25432 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1785971689] drift[699.628ms] 57 [2026-08-05T23:19:50.146Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-05T23:34:50.388Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-05T23:49:50.618Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-06T00:04:50.881Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-06T00:19:50.766Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-06T00:34:51.027Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-06T00:49:51.293Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-06T01:04:51.522Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-06T01:19:51.433Z] PID: 23196 TID: 25432 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-06T01:32:30.177Z] PID: 23196 TID: 6736 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 67 [2026-08-06T01:32:30.177Z] PID: 23196 TID: 18568 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":15463.0359103,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":33052.8207693,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":33052.8169102,"timestamp":17859799501778371,"weight":1.0}] 1 [2026-08-06T08:03:22.358Z] PID: 24548 TID: 24556 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-06T08:03:22.358Z] PID: 24548 TID: 24556 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-06T08:03:22.376Z] PID: 24548 TID: 24556 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[24548] 4 [2026-08-06T08:03:22.376Z] PID: 24548 TID: 24556 INFO (eax::apps::utils::logAppInfo) Version: 13.764.0-6277-c6f1d610f 5 [2026-08-06T08:03:22.377Z] PID: 24548 TID: 24556 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-06T08:03:22.377Z] PID: 24548 TID: 24556 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.764.0.6277-1785964468\EA Desktop\EABackgroundService.exe] 7 [2026-08-06T08:03:22.383Z] PID: 24548 TID: 25616 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-06T08:03:22.694Z] PID: 24548 TID: 25616 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-06T08:03:22.694Z] PID: 24548 TID: 25616 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-06T08:03:22.721Z] PID: 24548 TID: 25616 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-08-06T08:03:22.721Z] PID: 24548 TID: 25616 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-06T08:03:22.722Z] PID: 24548 TID: 25616 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-06T08:03:22.722Z] PID: 24548 TID: 25616 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-06T08:03:23.040Z] PID: 24548 TID: 25616 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-06T08:03:23.144Z] PID: 24548 TID: 25616 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-06T08:03:23.144Z] PID: 24548 TID: 25616 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-06T08:03:23.144Z] PID: 24548 TID: 25616 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-06T08:03:23.144Z] PID: 24548 TID: 25616 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-06T08:03:23.158Z] PID: 24548 TID: 25616 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-06T08:03:23.160Z] PID: 24548 TID: 25996 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-06T08:03:23.164Z] PID: 24548 TID: 25616 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 22 [2026-08-06T08:03:23.164Z] PID: 24548 TID: 25616 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 23 [2026-08-06T08:03:23.165Z] PID: 24548 TID: 25996 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 24 [2026-08-06T08:03:23.165Z] PID: 24548 TID: 25996 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 25 [2026-08-06T08:03:23.166Z] PID: 24548 TID: 25996 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 26 [2026-08-06T08:03:23.166Z] PID: 24548 TID: 25996 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 27 [2026-08-06T08:03:23.166Z] PID: 24548 TID: 25968 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 28 [2026-08-06T08:03:23.186Z] PID: 24548 TID: 25996 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-08-06T08:03:23.186Z] PID: 24548 TID: 25996 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-08-06T08:03:23.186Z] PID: 24548 TID: 25996 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 31 [2026-08-06T08:03:23.186Z] PID: 24548 TID: 25984 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8870843,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":23223.8074881,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":23223.808084,"timestamp":17860034031866372,"weight":1.0}] 32 [2026-08-06T08:03:23.187Z] PID: 24548 TID: 25616 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [60928] 33 [2026-08-06T08:03:23.200Z] PID: 24548 TID: 25988 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9004289,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":23223.8208326,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":23223.8214286,"timestamp":17860034031999819,"weight":1.0}] 34 [2026-08-06T08:03:23.205Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1785975590","updateType":"none","version":"13.764.0.6277"}] 35 [2026-08-06T08:03:23.205Z] PID: 24548 TID: 26556 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-06T08:03:23.205Z] PID: 24548 TID: 26000 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9058476,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3584","ecod":"0"},"systemUptime":23223.8262514,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":23223.8268472,"timestamp":17860034032054010,"weight":1.0}] 37 [2026-08-06T08:03:23.209Z] PID: 24548 TID: 26000 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.9068115,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1786003403000"},"systemUptime":23223.8272153,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":23223.8278112,"timestamp":17860034032063652,"weight":1.0}] 38 [2026-08-06T08:03:23.210Z] PID: 24548 TID: 26556 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 39 [2026-08-06T08:03:23.210Z] PID: 24548 TID: 26556 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 40 [2026-08-06T08:03:23.215Z] PID: 24548 TID: 26000 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9069577,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":23223.8273616,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":23223.8279574,"timestamp":17860034032065114,"weight":1.0}] 41 [2026-08-06T08:03:23.466Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 42 [2026-08-06T07:59:56.000Z] PID: 24548 TID: 26556 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786003196] drift[-207467.309ms] 43 [2026-08-06T07:59:56.000Z] PID: 24548 TID: 26556 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-08-06T07:59:56.022Z] PID: 24548 TID: 26504 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-08-06T07:59:56.022Z] PID: 24548 TID: 26504 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-08-06T07:59:56.022Z] PID: 24548 TID: 26556 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-08-06T07:59:56.024Z] PID: 24548 TID: 26556 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-08-06T07:59:56.028Z] PID: 24548 TID: 25616 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 49 [2026-08-06T07:59:56.028Z] PID: 24548 TID: 26556 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 50 [2026-08-06T07:59:56.030Z] PID: 24548 TID: 26556 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-08-06T07:59:56.035Z] PID: 24548 TID: 25616 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-08-06T07:59:56.036Z] PID: 24548 TID: 25616 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-08-06T07:59:56.214Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-06T08:00:01.963Z] PID: 24548 TID: 26152 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-08-06T08:00:01.963Z] PID: 24548 TID: 26556 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-08-06T08:00:01.963Z] PID: 24548 TID: 26556 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-08-06T08:14:56.448Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-06T08:29:56.601Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-06T08:44:56.765Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-06T08:59:56.757Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-06T09:14:56.984Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-06T09:29:57.214Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-06T09:44:57.473Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-06T09:59:57.439Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-06T10:14:57.677Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-06T10:29:57.807Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-06T10:44:57.949Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-06T10:59:57.000Z] PID: 24548 TID: 26556 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786013997] drift[737.568ms] 69 [2026-08-06T10:59:58.954Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-06T11:14:59.219Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-06T11:29:59.358Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-06T11:44:59.493Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-06T11:59:59.372Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-06T12:14:59.628Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-06T12:29:59.884Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-06T12:45:00.044Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-06T13:00:00.055Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-06T13:15:00.186Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-06T13:30:00.412Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-06T13:45:00.544Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-06T14:00:00.535Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-06T14:15:00.668Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-06T14:30:00.800Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-06T14:45:00.935Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-06T15:00:00.964Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-06T15:15:01.093Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-06T15:30:01.242Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-06T15:45:01.380Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-06T15:59:58.000Z] PID: 24548 TID: 26556 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786031998] drift[854.110ms] 90 [2026-08-06T16:00:02.380Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-06T16:15:02.531Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-06T16:30:02.672Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-06T16:45:02.811Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-06T17:00:05.838Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-06T17:15:05.988Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-06T17:30:06.111Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-06T17:45:06.244Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-06T18:00:06.230Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-06T18:15:06.439Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-06T18:30:06.579Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-08-06T18:45:06.748Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-06T19:00:06.742Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-06T19:15:06.872Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-06T19:30:07.006Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-06T19:45:07.139Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-06T20:00:07.159Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-06T20:15:07.307Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-06T20:30:07.440Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-08-06T20:45:07.576Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-08-06T20:59:59.000Z] PID: 24548 TID: 26556 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786049999] drift[833.972ms] 111 [2026-08-06T21:00:08.550Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-08-06T21:15:08.676Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-06T21:30:08.804Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-06T21:30:08.807Z] PID: 24548 TID: 25992 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":48613.2991532,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.764.0.6277","response":"{\"minimum\":{\"version\":\"13.754.0.6267\",\"activationDate\":\"2026-08-06T21:28Z\"},\"recommended\":{\"version\":\"13.764.0.6277\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":71836.2195571,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":71836.2201529,"timestamp":17860518088041757,"weight":100.0000991821289}] 115 [2026-08-06T21:45:08.942Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-06T22:00:08.934Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-08-06T22:15:09.064Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-06T22:30:09.198Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-08-06T22:45:09.328Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-08-06T23:00:09.338Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-08-06T23:15:09.473Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-08-06T23:30:09.601Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-08-06T23:45:09.732Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-08-07T00:00:09.756Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-07T00:15:09.896Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-08-07T00:30:10.021Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-08-07T00:45:10.163Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-08-07T01:00:10.163Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-08-07T01:15:10.304Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-08-07T01:30:10.441Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-08-07T01:45:10.574Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-08-07T01:53:55.023Z] PID: 24548 TID: 26048 INFO (eax::services::platform::updateSysInternetConnectivity) Sys connectivity changed from [online] to [offline] 133 [2026-08-07T01:53:55.024Z] PID: 24548 TID: 26048 INFO (eax::services::platform::updateAppInternetConnectivity) App connectivity changed from [online] to [offline] (sys=[offline], manualOffline=[false]) 134 [2026-08-07T01:53:55.026Z] PID: 24548 TID: 26004 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.ofln]: [{"appUptime":64440.0618495,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":true,"optional":false,"params":{"error_count":1,"state":2,"trigger":"server_timeout"},"systemUptime":87662.9822532,"taxonomy":"boot.sess.ofln","throttleCount":0,"timeSinceSystemResume":87662.9828492,"timestamp":17860676350256821,"weight":1.0}] 135 [2026-08-07T01:53:55.026Z] PID: 24548 TID: 26556 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [offline] 136 [2026-08-07T01:53:57.043Z] PID: 24548 TID: 26048 INFO (eax::services::platform::updateSysInternetConnectivity) Sys connectivity changed from [offline] to [online] 137 [2026-08-07T01:53:57.043Z] PID: 24548 TID: 26048 INFO (eax::services::platform::updateAppInternetConnectivity) App connectivity changed from [offline] to [online] (sys=[online], manualOffline=[false]) 138 [2026-08-07T01:53:57.043Z] PID: 24548 TID: 26556 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 139 [2026-08-07T01:53:57.043Z] PID: 24548 TID: 25996 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":64442.0795258,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":1},"systemUptime":87664.9999296,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":87665.0005256,"timestamp":17860676370433588,"weight":1.0}] 140 [2026-08-07T01:53:57.043Z] PID: 24548 TID: 26556 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 141 [2026-08-07T01:53:58.000Z] PID: 24548 TID: 26556 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786067638] drift[564.741ms] 142 [2026-08-07T02:00:11.528Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-08-07T02:15:11.659Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-08-07T02:30:11.810Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-08-07T02:45:11.944Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-08-07T03:00:11.962Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-08-07T03:15:12.093Z] PID: 24548 TID: 26556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-08-07T03:22:22.132Z] PID: 24548 TID: 24556 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 149 [2026-08-07T03:22:22.133Z] PID: 24548 TID: 26004 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":69746.7330823,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":92969.6534857,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":92969.6540822,"timestamp":17860729421328610,"weight":1.0}] 1 [2026-08-07T08:37:57.466Z] PID: 26308 TID: 26312 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-07T08:37:57.466Z] PID: 26308 TID: 26312 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-07T08:37:57.482Z] PID: 26308 TID: 26312 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[26308] 4 [2026-08-07T08:37:57.482Z] PID: 26308 TID: 26312 INFO (eax::apps::utils::logAppInfo) Version: 13.764.0-6277-c6f1d610f 5 [2026-08-07T08:37:57.483Z] PID: 26308 TID: 26312 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-07T08:37:57.483Z] PID: 26308 TID: 26312 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.764.0.6277-1785964468\EA Desktop\EABackgroundService.exe] 7 [2026-08-07T08:37:57.484Z] PID: 26308 TID: 26572 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-07T08:37:57.750Z] PID: 26308 TID: 26572 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-07T08:37:57.751Z] PID: 26308 TID: 26572 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-07T08:37:57.770Z] PID: 26308 TID: 26572 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-08-07T08:37:57.771Z] PID: 26308 TID: 26572 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-07T08:37:57.771Z] PID: 26308 TID: 26572 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-07T08:37:57.772Z] PID: 26308 TID: 26572 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-07T08:37:57.958Z] PID: 26308 TID: 26572 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-07T08:37:58.246Z] PID: 26308 TID: 26572 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-07T08:37:58.247Z] PID: 26308 TID: 26572 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-07T08:37:58.247Z] PID: 26308 TID: 26572 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-07T08:37:58.247Z] PID: 26308 TID: 26572 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-07T08:37:58.263Z] PID: 26308 TID: 26572 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-07T08:37:58.265Z] PID: 26308 TID: 8076 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-07T08:37:58.267Z] PID: 26308 TID: 8076 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-08-07T08:37:58.268Z] PID: 26308 TID: 8076 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-08-07T08:37:58.268Z] PID: 26308 TID: 8076 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-08-07T08:37:58.268Z] PID: 26308 TID: 8076 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-08-07T08:37:58.270Z] PID: 26308 TID: 26572 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 26 [2026-08-07T08:37:58.270Z] PID: 26308 TID: 26572 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 27 [2026-08-07T08:37:58.272Z] PID: 26308 TID: 22712 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 28 [2026-08-07T08:37:58.287Z] PID: 26308 TID: 8076 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-08-07T08:37:58.287Z] PID: 26308 TID: 8076 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-08-07T08:37:58.287Z] PID: 26308 TID: 8076 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 31 [2026-08-07T08:37:58.287Z] PID: 26308 TID: 22692 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.895047,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":18705.9052549,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":18705.9100469,"timestamp":17860918782872409,"weight":1.0}] 32 [2026-08-07T08:37:58.290Z] PID: 26308 TID: 26572 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [53972] 33 [2026-08-07T08:37:58.296Z] PID: 26308 TID: 22684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9045324,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":18705.9147402,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":18705.9195321,"timestamp":17860918782967266,"weight":1.0}] 34 [2026-08-07T08:37:58.299Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786068911","updateType":"none","version":"13.764.0.6277"}] 35 [2026-08-07T08:37:58.299Z] PID: 26308 TID: 25568 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-07T08:37:58.299Z] PID: 26308 TID: 25156 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9076319,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3584","ecod":"0"},"systemUptime":18705.9178396,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":18705.9226316,"timestamp":17860918782998260,"weight":1.0}] 37 [2026-08-07T08:37:58.303Z] PID: 26308 TID: 25568 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-08-07T08:37:58.303Z] PID: 26308 TID: 25568 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-08-07T08:37:58.303Z] PID: 26308 TID: 25156 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.9084771,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1786091878000"},"systemUptime":18705.9186848,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":18705.9234768,"timestamp":17860918783006714,"weight":1.0}] 40 [2026-08-07T08:37:58.308Z] PID: 26308 TID: 25156 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9086124,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":18705.9188202,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":18705.923612,"timestamp":17860918783008069,"weight":1.0}] 41 [2026-08-07T08:34:30.000Z] PID: 26308 TID: 25568 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786091670] drift[-208445.141ms] 42 [2026-08-07T08:34:30.041Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-08-07T08:34:30.041Z] PID: 26308 TID: 25568 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-08-07T08:34:30.140Z] PID: 26308 TID: 22336 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-08-07T08:34:30.140Z] PID: 26308 TID: 22336 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-08-07T08:34:30.140Z] PID: 26308 TID: 25568 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-08-07T08:34:30.142Z] PID: 26308 TID: 25568 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-08-07T08:34:30.144Z] PID: 26308 TID: 25568 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 49 [2026-08-07T08:34:30.145Z] PID: 26308 TID: 26572 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 50 [2026-08-07T08:34:30.145Z] PID: 26308 TID: 25568 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 51 [2026-08-07T08:34:30.150Z] PID: 26308 TID: 26572 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-08-07T08:34:30.150Z] PID: 26308 TID: 26572 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-08-07T08:34:30.283Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-07T08:34:35.669Z] PID: 26308 TID: 6028 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-08-07T08:34:35.669Z] PID: 26308 TID: 25568 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-08-07T08:34:35.669Z] PID: 26308 TID: 25568 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-08-07T08:49:30.433Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-07T09:04:30.576Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-07T09:19:30.726Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-07T09:34:30.730Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-07T09:49:30.923Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-07T10:04:31.075Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-07T10:19:31.218Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-07T10:34:31.000Z] PID: 26308 TID: 25568 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786098871] drift[856.592ms] 65 [2026-08-07T10:34:32.213Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-07T10:49:32.365Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-07T11:04:32.496Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-07T11:19:32.634Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-07T11:34:32.622Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-07T11:49:32.772Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-07T12:04:32.901Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-07T12:19:33.042Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-07T12:34:33.014Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-07T12:49:33.165Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-07T13:04:33.310Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-07T13:19:33.480Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-07T13:34:33.472Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-07T13:49:33.609Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-07T14:04:33.744Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-07T14:19:33.880Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-07T14:34:33.885Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-07T14:49:34.024Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-07T15:04:34.163Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-07T15:19:34.299Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-07T15:34:32.000Z] PID: 26308 TID: 25568 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786116872] drift[868.764ms] 86 [2026-08-07T15:34:35.307Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-07T15:49:35.440Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-07T16:04:35.568Z] PID: 26308 TID: 25568 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-07T16:15:50.689Z] PID: 26308 TID: 26312 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 90 [2026-08-07T16:15:50.689Z] PID: 26308 TID: 22684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":27680.7592544,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":46385.769462,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":46385.7742541,"timestamp":17861193506891161,"weight":1.0}] 1 [2026-08-09T16:24:29.455Z] PID: 25472 TID: 25476 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-09T16:24:29.455Z] PID: 25472 TID: 25476 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-09T16:24:29.469Z] PID: 25472 TID: 25476 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[25472] 4 [2026-08-09T16:24:29.469Z] PID: 25472 TID: 25476 INFO (eax::apps::utils::logAppInfo) Version: 13.764.0-6277-c6f1d610f 5 [2026-08-09T16:24:29.471Z] PID: 25472 TID: 25476 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-09T16:24:29.471Z] PID: 25472 TID: 25476 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.764.0.6277-1785964468\EA Desktop\EABackgroundService.exe] 7 [2026-08-09T16:24:29.473Z] PID: 25472 TID: 25520 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-09T16:24:29.747Z] PID: 25472 TID: 25520 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-09T16:24:29.748Z] PID: 25472 TID: 25520 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-09T16:24:29.923Z] PID: 25472 TID: 25520 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-09T16:24:30.156Z] PID: 25472 TID: 25520 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-09T16:24:30.156Z] PID: 25472 TID: 25520 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-09T16:24:30.156Z] PID: 25472 TID: 25520 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-09T16:24:30.156Z] PID: 25472 TID: 25520 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-09T16:24:30.171Z] PID: 25472 TID: 25520 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-09T16:24:30.173Z] PID: 25472 TID: 24728 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-09T16:24:30.175Z] PID: 25472 TID: 24728 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 18 [2026-08-09T16:24:30.176Z] PID: 25472 TID: 24728 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 19 [2026-08-09T16:24:30.176Z] PID: 25472 TID: 24728 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 20 [2026-08-09T16:24:30.176Z] PID: 25472 TID: 24728 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 21 [2026-08-09T16:24:30.180Z] PID: 25472 TID: 24696 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 22 [2026-08-09T16:24:30.192Z] PID: 25472 TID: 24728 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 23 [2026-08-09T16:24:30.192Z] PID: 25472 TID: 24728 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 24 [2026-08-09T16:24:30.192Z] PID: 25472 TID: 24728 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 25 [2026-08-09T16:24:30.192Z] PID: 25472 TID: 24744 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7989158,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":19987.815012,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":19987.8139154,"timestamp":17862926701926210,"weight":1.0}] 26 [2026-08-09T16:24:30.195Z] PID: 25472 TID: 25520 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [59124] 27 [2026-08-09T16:24:30.200Z] PID: 25472 TID: 24740 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8071861,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":19987.8232823,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":19987.8221857,"timestamp":17862926702008914,"weight":1.0}] 28 [2026-08-09T16:24:30.202Z] PID: 25472 TID: 22888 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786113273","updateType":"none","version":"13.764.0.6277"}] 29 [2026-08-09T16:24:30.202Z] PID: 25472 TID: 22888 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-08-09T16:24:30.203Z] PID: 25472 TID: 24740 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8091303,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3584","ecod":"0"},"systemUptime":19987.8252265,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":19987.82413,"timestamp":17862926702028357,"weight":1.0}] 31 [2026-08-09T16:24:30.204Z] PID: 25472 TID: 22888 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-08-09T16:24:30.204Z] PID: 25472 TID: 22888 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-08-09T16:24:30.207Z] PID: 25472 TID: 24740 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8096187,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1786292670000"},"systemUptime":19987.8257148,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":19987.8246182,"timestamp":17862926702033242,"weight":1.0}] 34 [2026-08-09T16:24:30.211Z] PID: 25472 TID: 24740 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8097139,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":19987.8258101,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":19987.8247135,"timestamp":17862926702034195,"weight":1.0}] 35 [2026-08-09T16:21:02.000Z] PID: 25472 TID: 22888 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786292462] drift[-208312.462ms] 36 [2026-08-09T16:21:02.028Z] PID: 25472 TID: 22888 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 37 [2026-08-09T16:21:02.029Z] PID: 25472 TID: 22888 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 38 [2026-08-09T16:21:02.327Z] PID: 25472 TID: 10824 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 39 [2026-08-09T16:21:02.327Z] PID: 25472 TID: 10824 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 40 [2026-08-09T16:21:02.327Z] PID: 25472 TID: 22888 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 41 [2026-08-09T16:21:02.329Z] PID: 25472 TID: 22888 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 42 [2026-08-09T16:21:02.332Z] PID: 25472 TID: 25520 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 43 [2026-08-09T16:21:02.332Z] PID: 25472 TID: 22888 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 44 [2026-08-09T16:21:02.333Z] PID: 25472 TID: 22888 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 45 [2026-08-09T16:21:02.337Z] PID: 25472 TID: 25520 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 46 [2026-08-09T16:21:02.338Z] PID: 25472 TID: 25520 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-08-09T16:21:02.444Z] PID: 25472 TID: 22888 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 48 [2026-08-09T16:21:08.580Z] PID: 25472 TID: 24268 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 49 [2026-08-09T16:21:08.580Z] PID: 25472 TID: 22888 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 50 [2026-08-09T16:21:08.580Z] PID: 25472 TID: 22888 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 51 [2026-08-09T16:36:02.573Z] PID: 25472 TID: 22888 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-08-09T16:51:02.699Z] PID: 25472 TID: 22888 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-08-09T17:06:02.826Z] PID: 25472 TID: 22888 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-09T17:21:02.828Z] PID: 25472 TID: 22888 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-08-09T17:27:46.168Z] PID: 25472 TID: 25476 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 56 [2026-08-09T17:27:46.168Z] PID: 25472 TID: 24728 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":4005.2226922,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":23992.2387883,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":23992.2376918,"timestamp":17862964661681491,"weight":1.0}] 1 [2026-08-10T08:43:16.537Z] PID: 21372 TID: 21440 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-10T08:43:16.537Z] PID: 21372 TID: 21440 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-10T08:43:16.551Z] PID: 21372 TID: 21440 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[21372] 4 [2026-08-10T08:43:16.551Z] PID: 21372 TID: 21440 INFO (eax::apps::utils::logAppInfo) Version: 13.764.0-6277-c6f1d610f 5 [2026-08-10T08:43:16.552Z] PID: 21372 TID: 21440 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-10T08:43:16.552Z] PID: 21372 TID: 21440 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.764.0.6277-1785964468\EA Desktop\EABackgroundService.exe] 7 [2026-08-10T08:43:16.553Z] PID: 21372 TID: 21672 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-10T08:43:16.838Z] PID: 21372 TID: 21672 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-10T08:43:16.839Z] PID: 21372 TID: 21672 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-10T08:43:16.858Z] PID: 21372 TID: 21672 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-08-10T08:43:16.859Z] PID: 21372 TID: 21672 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-10T08:43:16.859Z] PID: 21372 TID: 21672 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-10T08:43:16.859Z] PID: 21372 TID: 21672 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-10T08:43:17.125Z] PID: 21372 TID: 21672 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-10T08:43:17.261Z] PID: 21372 TID: 21672 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-10T08:43:17.261Z] PID: 21372 TID: 21672 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-10T08:43:17.261Z] PID: 21372 TID: 21672 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-10T08:43:17.261Z] PID: 21372 TID: 21672 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-10T08:43:17.278Z] PID: 21372 TID: 21672 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-10T08:43:17.280Z] PID: 21372 TID: 22204 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-10T08:43:17.283Z] PID: 21372 TID: 22204 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-08-10T08:43:17.283Z] PID: 21372 TID: 22204 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-08-10T08:43:17.284Z] PID: 21372 TID: 22204 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-08-10T08:43:17.284Z] PID: 21372 TID: 22204 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-08-10T08:43:17.285Z] PID: 21372 TID: 21672 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 26 [2026-08-10T08:43:17.285Z] PID: 21372 TID: 21672 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 27 [2026-08-10T08:43:17.286Z] PID: 21372 TID: 22168 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 28 [2026-08-10T08:43:17.301Z] PID: 21372 TID: 22204 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-08-10T08:43:17.301Z] PID: 21372 TID: 22204 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-08-10T08:43:17.301Z] PID: 21372 TID: 22204 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 31 [2026-08-10T08:43:17.301Z] PID: 21372 TID: 22188 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8267313,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":18206.9101345,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":18206.9197313,"timestamp":17863513973015435,"weight":1.0}] 32 [2026-08-10T08:43:17.302Z] PID: 21372 TID: 21672 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [54267] 33 [2026-08-10T08:43:17.309Z] PID: 21372 TID: 22192 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8341767,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":18206.9175799,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":18206.9271767,"timestamp":17863513973089892,"weight":1.0}] 34 [2026-08-10T08:43:17.311Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786292462","updateType":"none","version":"13.764.0.6277"}] 35 [2026-08-10T08:43:17.311Z] PID: 21372 TID: 10256 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-10T08:43:17.311Z] PID: 21372 TID: 22208 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8365932,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3584","ecod":"0"},"systemUptime":18206.9199964,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":18206.9295931,"timestamp":17863513973114057,"weight":1.0}] 37 [2026-08-10T08:43:17.313Z] PID: 21372 TID: 10256 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-08-10T08:43:17.313Z] PID: 21372 TID: 10256 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-08-10T08:43:17.314Z] PID: 21372 TID: 22208 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8371589,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1786351397000"},"systemUptime":18206.920562,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":18206.9301587,"timestamp":17863513973119716,"weight":1.0}] 40 [2026-08-10T08:43:17.318Z] PID: 21372 TID: 22208 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8372494,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":18206.9206526,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":18206.9302493,"timestamp":17863513973120621,"weight":1.0}] 41 [2026-08-10T08:39:50.000Z] PID: 21372 TID: 10256 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786351190] drift[-207419.938ms] 42 [2026-08-10T08:39:50.041Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-08-10T08:39:50.042Z] PID: 21372 TID: 10256 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-08-10T08:39:50.214Z] PID: 21372 TID: 7916 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-08-10T08:39:50.214Z] PID: 21372 TID: 7916 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-08-10T08:39:50.214Z] PID: 21372 TID: 10256 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-08-10T08:39:50.217Z] PID: 21372 TID: 10256 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-08-10T08:39:50.275Z] PID: 21372 TID: 21672 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 49 [2026-08-10T08:39:50.275Z] PID: 21372 TID: 10256 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 50 [2026-08-10T08:39:50.277Z] PID: 21372 TID: 10256 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-08-10T08:39:50.280Z] PID: 21372 TID: 21672 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-08-10T08:39:50.281Z] PID: 21372 TID: 21672 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-08-10T08:39:50.382Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-10T08:39:56.268Z] PID: 21372 TID: 22464 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-08-10T08:39:56.268Z] PID: 21372 TID: 10256 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-08-10T08:39:56.268Z] PID: 21372 TID: 10256 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-08-10T08:54:50.518Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-10T09:09:50.647Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-10T09:24:50.784Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-10T09:39:50.821Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-10T09:54:50.951Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-10T10:09:51.083Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-10T10:24:51.217Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-10T10:39:51.210Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-10T10:54:51.621Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-10T11:09:52.005Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-10T11:24:52.318Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-10T11:39:51.000Z] PID: 21372 TID: 10256 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786361991] drift[589.560ms] 69 [2026-08-10T11:39:53.228Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-10T11:54:53.533Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-10T12:09:53.676Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-10T12:24:53.818Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-10T12:39:53.822Z] PID: 21372 TID: 10256 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-10T12:54:54.079Z] PID: 21372 TID: 22196 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":15305.1262992,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.764.6.6279","response":"{\"version\":\"13.764.6.6279\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.764.6-6279-22169dfa1.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.764.6.6279?locale=tr-TR"},"systemUptime":33511.2097024,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":33511.2192991,"timestamp":17863664940791041,"weight":1.0}] 75 [2026-08-10T12:54:54.084Z] PID: 21372 TID: 22196 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":15305.1270395,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"background","fvers":"13.764.0.6277","fvers_rev":6277,"shut":false,"tvers":"13.764.6.6279","tvers_rev":6279,"ubkt":"6","upst":"recommended"},"systemUptime":33511.2104426,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":33511.2200393,"timestamp":17863664940798446,"weight":1.0}] 76 [2026-08-10T12:54:54.089Z] PID: 21372 TID: 22196 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":15305.1292694,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"0","fvers":"13.764.0.6277","fvers_rev":6277,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.764.6-6279-22169dfa1.zip","shut":false,"strt":"2026-08-10T12:54:54.080","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.764.6.6279-1786366494.zip","tvers":"13.764.6.6279","tvers_rev":6279,"ubkt":"6","upst":"recommended","uuid":"99d824ff-c7f9-4fe3-bc4d-f05dc9e62cc4"},"systemUptime":33511.2126726,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":33511.2222693,"timestamp":17863664940820744,"weight":1.0}] 77 [2026-08-10T12:54:56.991Z] PID: 21372 TID: 22208 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":15308.039077,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"86044678","byte":"250473917","ctx":"background","endt":"2026-08-10T12:54:56.991","enst":"success","fvers":"13.764.0.6277","fvers_rev":6277,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.764.6-6279-22169dfa1.zip","pct":"1.0000","shut":false,"strt":"2026-08-10T12:54:54.080","tvers":"13.764.6.6279","tvers_rev":6279,"ubkt":"6","uuid":"99d824ff-c7f9-4fe3-bc4d-f05dc9e62cc4"},"systemUptime":33514.1224801,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":33514.1320769,"timestamp":17863664969918817,"weight":1.0}] 78 [2026-08-10T12:54:56.992Z] PID: 21372 TID: 22200 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.764.6.6279-1786366494] 79 [2026-08-10T12:54:59.318Z] PID: 21372 TID: 22200 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 80 [2026-08-10T12:55:03.030Z] PID: 21372 TID: 22196 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":15314.077940700001,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.764.0.6277","fvers_rev":6277,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.764.6.6279-1786366494","sdur":"6.0370","shut":false,"stgtm":"2026-08-10T12:54:56.991","tvers":"13.764.6.6279","tvers_rev":6279,"ubkt":"6","uuid":"99d824ff-c7f9-4fe3-bc4d-f05dc9e62cc4"},"systemUptime":33520.1613438,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":33520.1709406,"timestamp":17863665030307457,"weight":1.0}] 81 [2026-08-10T12:55:03.032Z] PID: 21372 TID: 10256 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 82 [2026-08-10T12:55:05.393Z] PID: 21372 TID: 10256 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 83 [2026-08-10T12:55:05.455Z] PID: 21372 TID: 22188 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":15316.5030231,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-08-10T12:55:05.455","fvers":"13.764.0.6277","fvers_rev":6277,"shut":false,"strt":"2026-08-10T12:55:05.455","stst":"new","tvers":"13.764.6.6279","tvers_rev":6279,"ubkt":"6","uuid":"99d824ff-c7f9-4fe3-bc4d-f05dc9e62cc4"},"systemUptime":33522.5864262,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":33522.596023,"timestamp":17863665054558279,"weight":1.0}] 84 [2026-08-10T12:55:07.468Z] PID: 21372 TID: 10256 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 85 [2026-08-10T12:55:07.482Z] PID: 21372 TID: 10256 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 86 [2026-08-10T12:55:07.482Z] PID: 21372 TID: 10256 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 87 [2026-08-10T12:55:07.482Z] PID: 21372 TID: 10256 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 88 [2026-08-10T12:55:07.483Z] PID: 21372 TID: 22200 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":15318.5301837,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":33524.6135867,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":33524.6231836,"timestamp":17863665074829881,"weight":1.0}] 89 [2026-08-10T12:55:07.493Z] PID: 21372 TID: 10256 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 21372: C:\Program Files\Electronic Arts\EA Desktop\13.764.0.6277-1785964468\EA Desktop\EABackgroundService.exe 90 [2026-08-10T12:55:07.501Z] PID: 21372 TID: 10256 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 91 [2026-08-10T12:55:07.501Z] PID: 21372 TID: 10256 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.764.6.6279-1786366494\Destager\EADestager.exe], args[-noclient]' 92 [2026-08-10T12:55:07.599Z] PID: 21372 TID: 21672 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 93 [2026-08-10T12:55:07.599Z] PID: 21372 TID: 22196 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":15318.6462681,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":33524.7296712,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":33524.7392681,"timestamp":17863665075990727,"weight":1.0}] 94 [2026-08-10T12:55:07.639Z] PID: 21372 TID: 21672 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 95 [2026-08-10T12:55:07.642Z] PID: 21372 TID: 21672 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests 96 [2026-08-10T12:55:07.668Z] PID: 21372 TID: 21440 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 97 [2026-08-10T12:55:07.668Z] PID: 21372 TID: 21440 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] goodbye 1 [2026-08-10T12:58:40.084Z] PID: 8084 TID: 28580 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-10T12:58:40.084Z] PID: 8084 TID: 28580 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-10T12:58:40.095Z] PID: 8084 TID: 28580 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[8084] 4 [2026-08-10T12:58:40.095Z] PID: 8084 TID: 28580 INFO (eax::apps::utils::logAppInfo) Version: 13.764.6-6279-22169dfa1 5 [2026-08-10T12:58:40.095Z] PID: 8084 TID: 28580 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-10T12:58:40.095Z] PID: 8084 TID: 28580 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.764.6.6279-1786366494\EA Desktop\EABackgroundService.exe] 7 [2026-08-10T12:58:40.096Z] PID: 8084 TID: 27260 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-10T12:58:40.349Z] PID: 8084 TID: 27260 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 9 [2026-08-10T12:58:40.350Z] PID: 8084 TID: 27260 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-10T12:58:40.629Z] PID: 8084 TID: 27260 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-10T12:58:40.755Z] PID: 8084 TID: 27260 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-10T12:58:40.755Z] PID: 8084 TID: 27260 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-10T12:58:40.755Z] PID: 8084 TID: 27260 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-10T12:58:40.755Z] PID: 8084 TID: 27260 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-10T12:58:40.768Z] PID: 8084 TID: 27260 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-10T12:58:40.770Z] PID: 8084 TID: 27432 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-10T12:58:40.770Z] PID: 8084 TID: 27432 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 18 [2026-08-10T12:58:40.770Z] PID: 8084 TID: 27432 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 19 [2026-08-10T12:58:40.770Z] PID: 8084 TID: 27432 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 20 [2026-08-10T12:58:40.771Z] PID: 8084 TID: 27432 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Epic2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 21 [2026-08-10T12:58:40.771Z] PID: 8084 TID: 27432 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 22 [2026-08-10T12:58:40.772Z] PID: 8084 TID: 26552 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 23 [2026-08-10T12:58:40.772Z] PID: 8084 TID: 27432 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 24 [2026-08-10T12:58:40.773Z] PID: 8084 TID: 27432 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 25 [2026-08-10T12:58:40.773Z] PID: 8084 TID: 27432 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 26 [2026-08-10T12:58:40.773Z] PID: 8084 TID: 27432 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 27 [2026-08-10T12:58:40.776Z] PID: 8084 TID: 27260 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [60508] 28 [2026-08-10T12:58:40.780Z] PID: 8084 TID: 20444 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7329397,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":33530.4010991,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":33530.4039395,"timestamp":17863667207805928,"weight":1.0}] 29 [2026-08-10T12:58:40.794Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.764.6-6279-22169dfa1.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786366494","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.764.6-6279-22169dfa1.zip.sig","updateType":"recommended","version":"13.764.6.6279"}] 30 [2026-08-10T12:58:40.794Z] PID: 8084 TID: 12376 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 31 [2026-08-10T12:58:40.794Z] PID: 8084 TID: 6352 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7464039,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4057","ecod":"0"},"systemUptime":33530.4145634,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":33530.4174039,"timestamp":17863667207940573,"weight":1.0}] 32 [2026-08-10T12:58:40.794Z] PID: 8084 TID: 12376 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 33 [2026-08-10T12:58:40.794Z] PID: 8084 TID: 12376 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 34 [2026-08-10T12:58:40.795Z] PID: 8084 TID: 27432 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-08-10T12:58:40.795Z] PID: 8084 TID: 27432 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 36 [2026-08-10T12:58:40.795Z] PID: 8084 TID: 27432 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 37 [2026-08-10T12:58:40.797Z] PID: 8084 TID: 6352 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.7465516,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1786366720000"},"systemUptime":33530.4147111,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":33530.4175515,"timestamp":17863667207942051,"weight":1.0}] 38 [2026-08-10T12:58:40.800Z] PID: 8084 TID: 6352 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7466327,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":33530.4147922,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":33530.4176325,"timestamp":17863667207942862,"weight":1.0}] 39 [2026-08-10T12:58:40.800Z] PID: 8084 TID: 6352 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7475869,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":33530.4157463,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":33530.4185867,"timestamp":17863667207952400,"weight":1.0}] 40 [2026-08-10T12:55:13.000Z] PID: 8084 TID: 12376 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786366513] drift[-207922.321ms] 41 [2026-08-10T12:55:13.031Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 42 [2026-08-10T12:55:13.031Z] PID: 8084 TID: 12376 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 43 [2026-08-10T12:55:13.251Z] PID: 8084 TID: 28372 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 44 [2026-08-10T12:55:13.251Z] PID: 8084 TID: 28372 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 45 [2026-08-10T12:55:13.311Z] PID: 8084 TID: 12376 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 46 [2026-08-10T12:55:13.483Z] PID: 8084 TID: 26576 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 47 [2026-08-10T12:55:13.483Z] PID: 8084 TID: 12376 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 48 [2026-08-10T13:00:13.020Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 49 [2026-08-10T13:15:13.170Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 50 [2026-08-10T13:30:13.309Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 51 [2026-08-10T13:45:13.471Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-08-10T13:55:14.000Z] PID: 8084 TID: 12376 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786370114] drift[872.618ms] 53 [2026-08-10T14:00:14.472Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-10T14:15:14.612Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-08-10T14:30:14.744Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-08-10T14:45:14.878Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-08-10T15:00:14.875Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-10T15:15:15.003Z] PID: 8084 TID: 12376 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-10T15:25:34.819Z] PID: 8084 TID: 28580 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 60 [2026-08-10T15:25:34.819Z] PID: 8084 TID: 13424 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":9021.9545098,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":42551.6226692,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":42551.6255097,"timestamp":17863755348198379,"weight":1.0}] 1 [2026-08-10T19:24:40.982Z] PID: 22480 TID: 22484 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-10T19:24:40.982Z] PID: 22480 TID: 22484 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-10T19:24:40.997Z] PID: 22480 TID: 22484 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[22480] 4 [2026-08-10T19:24:40.997Z] PID: 22480 TID: 22484 INFO (eax::apps::utils::logAppInfo) Version: 13.764.6-6279-22169dfa1 5 [2026-08-10T19:24:40.997Z] PID: 22480 TID: 22484 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-10T19:24:40.998Z] PID: 22480 TID: 22484 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.764.6.6279-1786366494\EA Desktop\EABackgroundService.exe] 7 [2026-08-10T19:24:41.002Z] PID: 22480 TID: 20192 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-10T19:24:41.247Z] PID: 22480 TID: 20192 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-10T19:24:41.248Z] PID: 22480 TID: 20192 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-10T19:24:41.265Z] PID: 22480 TID: 20192 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-08-10T19:24:41.265Z] PID: 22480 TID: 20192 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-10T19:24:41.266Z] PID: 22480 TID: 20192 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-10T19:24:41.266Z] PID: 22480 TID: 20192 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-10T19:24:41.436Z] PID: 22480 TID: 20192 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-10T19:24:41.669Z] PID: 22480 TID: 20192 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-10T19:24:41.670Z] PID: 22480 TID: 20192 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-10T19:24:41.670Z] PID: 22480 TID: 20192 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-10T19:24:41.670Z] PID: 22480 TID: 20192 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-10T19:24:41.683Z] PID: 22480 TID: 20192 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-10T19:24:41.684Z] PID: 22480 TID: 22236 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-10T19:24:41.686Z] PID: 22480 TID: 20192 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 22 [2026-08-10T19:24:41.686Z] PID: 22480 TID: 20192 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 23 [2026-08-10T19:24:41.687Z] PID: 22480 TID: 22236 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 24 [2026-08-10T19:24:41.687Z] PID: 22480 TID: 22224 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 25 [2026-08-10T19:24:41.687Z] PID: 22480 TID: 22236 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 26 [2026-08-10T19:24:41.688Z] PID: 22480 TID: 22236 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 27 [2026-08-10T19:24:41.688Z] PID: 22480 TID: 22236 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 28 [2026-08-10T19:24:41.698Z] PID: 22480 TID: 20192 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [61153] 29 [2026-08-10T19:24:41.705Z] PID: 22480 TID: 19624 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7686215,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":14117.3293771,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":14117.3146214,"timestamp":17863898817054054,"weight":1.0}] 30 [2026-08-10T19:24:41.707Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786366513","updateType":"none","version":"13.764.6.6279"}] 31 [2026-08-10T19:24:41.707Z] PID: 22480 TID: 20324 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 32 [2026-08-10T19:24:41.707Z] PID: 22480 TID: 19624 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7702648,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4057","ecod":"0"},"systemUptime":14117.3310205,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":14117.3162648,"timestamp":17863898817070488,"weight":1.0}] 33 [2026-08-10T19:24:41.708Z] PID: 22480 TID: 20324 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 34 [2026-08-10T19:24:41.708Z] PID: 22480 TID: 20324 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 35 [2026-08-10T19:24:41.708Z] PID: 22480 TID: 22236 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 36 [2026-08-10T19:24:41.708Z] PID: 22480 TID: 22236 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 37 [2026-08-10T19:24:41.708Z] PID: 22480 TID: 22236 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 38 [2026-08-10T19:24:41.711Z] PID: 22480 TID: 19624 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.7706005,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1786389881000"},"systemUptime":14117.3313561,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":14117.3166004,"timestamp":17863898817073846,"weight":1.0}] 39 [2026-08-10T19:24:41.715Z] PID: 22480 TID: 19624 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7706912,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":14117.3314468,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":14117.3166911,"timestamp":17863898817074753,"weight":1.0}] 40 [2026-08-10T19:24:41.715Z] PID: 22480 TID: 19624 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7719249,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":14117.3326805,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":14117.3179248,"timestamp":17863898817087085,"weight":1.0}] 41 [2026-08-10T19:21:14.000Z] PID: 22480 TID: 20324 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786389674] drift[-207805.792ms] 42 [2026-08-10T19:21:14.036Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-08-10T19:21:14.037Z] PID: 22480 TID: 20324 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-08-10T19:21:14.283Z] PID: 22480 TID: 20088 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-08-10T19:21:14.283Z] PID: 22480 TID: 20088 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-08-10T19:21:14.283Z] PID: 22480 TID: 20324 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-08-10T19:21:14.285Z] PID: 22480 TID: 20324 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-08-10T19:21:14.288Z] PID: 22480 TID: 20192 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 49 [2026-08-10T19:21:14.288Z] PID: 22480 TID: 20324 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 50 [2026-08-10T19:21:14.288Z] PID: 22480 TID: 20324 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-08-10T19:21:14.294Z] PID: 22480 TID: 20192 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-08-10T19:21:14.295Z] PID: 22480 TID: 20192 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-08-10T19:21:14.408Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-10T19:21:20.587Z] PID: 22480 TID: 20664 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-08-10T19:21:20.587Z] PID: 22480 TID: 20324 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-08-10T19:21:20.587Z] PID: 22480 TID: 20324 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-08-10T19:36:14.540Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-10T19:51:14.673Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-10T20:06:14.807Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-10T20:21:14.781Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-10T20:36:14.910Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-10T20:51:15.047Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-10T21:06:15.174Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-10T21:21:15.195Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-10T21:36:15.367Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-10T21:51:15.504Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-10T22:06:15.635Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-10T22:21:15.636Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-10T22:36:15.770Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-10T22:51:15.924Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-10T23:06:16.063Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-10T23:21:15.000Z] PID: 22480 TID: 20324 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786404075] drift[832.717ms] 73 [2026-08-10T23:21:17.026Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-10T23:36:17.159Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-10T23:51:17.321Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-11T00:06:17.452Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-11T00:21:17.453Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-11T00:36:17.581Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-11T00:51:17.713Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-11T01:06:17.847Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-11T01:21:17.823Z] PID: 22480 TID: 20324 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-11T01:22:12.447Z] PID: 22480 TID: 22484 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 83 [2026-08-11T01:22:12.447Z] PID: 22480 TID: 19632 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":21659.1924703,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":35775.753226,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":35775.7384704,"timestamp":17864113324471144,"weight":1.0}] 1 [2026-08-11T08:24:38.249Z] PID: 18924 TID: 12136 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-11T08:24:38.249Z] PID: 18924 TID: 12136 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-11T08:24:38.266Z] PID: 18924 TID: 12136 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[18924] 4 [2026-08-11T08:24:38.266Z] PID: 18924 TID: 12136 INFO (eax::apps::utils::logAppInfo) Version: 13.764.6-6279-22169dfa1 5 [2026-08-11T08:24:38.266Z] PID: 18924 TID: 12136 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-11T08:24:38.267Z] PID: 18924 TID: 12136 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.764.6.6279-1786366494\EA Desktop\EABackgroundService.exe] 7 [2026-08-11T08:24:38.268Z] PID: 18924 TID: 13788 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-11T08:24:38.541Z] PID: 18924 TID: 13788 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-11T08:24:38.542Z] PID: 18924 TID: 13788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-11T08:24:38.680Z] PID: 18924 TID: 13788 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-11T08:24:38.913Z] PID: 18924 TID: 13788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-11T08:24:38.913Z] PID: 18924 TID: 13788 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-11T08:24:38.913Z] PID: 18924 TID: 13788 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-11T08:24:38.913Z] PID: 18924 TID: 13788 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-11T08:24:38.928Z] PID: 18924 TID: 13788 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-11T08:24:38.931Z] PID: 18924 TID: 21724 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-11T08:24:38.934Z] PID: 18924 TID: 21724 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 18 [2026-08-11T08:24:38.934Z] PID: 18924 TID: 21724 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 19 [2026-08-11T08:24:38.935Z] PID: 18924 TID: 21724 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 20 [2026-08-11T08:24:38.935Z] PID: 18924 TID: 21724 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 21 [2026-08-11T08:24:38.939Z] PID: 18924 TID: 23352 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 22 [2026-08-11T08:24:38.950Z] PID: 18924 TID: 21724 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 23 [2026-08-11T08:24:38.950Z] PID: 18924 TID: 21724 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 24 [2026-08-11T08:24:38.950Z] PID: 18924 TID: 21724 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 25 [2026-08-11T08:24:38.950Z] PID: 18924 TID: 19396 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7622306,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":25117.566428,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":25117.5582303,"timestamp":17864366789507859,"weight":1.0}] 26 [2026-08-11T08:24:38.953Z] PID: 18924 TID: 13788 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [64242] 27 [2026-08-11T08:24:38.959Z] PID: 18924 TID: 14804 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7711255,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":25117.5753229,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":25117.5671252,"timestamp":17864366789596811,"weight":1.0}] 28 [2026-08-11T08:24:38.961Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786411277","updateType":"none","version":"13.764.6.6279"}] 29 [2026-08-11T08:24:38.961Z] PID: 18924 TID: 8968 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-08-11T08:24:38.962Z] PID: 18924 TID: 14804 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7729944,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4057","ecod":"0"},"systemUptime":25117.5771918,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":25117.5689941,"timestamp":17864366789615500,"weight":1.0}] 31 [2026-08-11T08:24:38.963Z] PID: 18924 TID: 8968 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-08-11T08:24:38.963Z] PID: 18924 TID: 8968 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-08-11T08:24:38.965Z] PID: 18924 TID: 14804 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.7734868,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1786436678000"},"systemUptime":25117.5776841,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":25117.5694865,"timestamp":17864366789620424,"weight":1.0}] 34 [2026-08-11T08:24:38.971Z] PID: 18924 TID: 14804 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7735833,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":25117.5777807,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":25117.5695829,"timestamp":17864366789621392,"weight":1.0}] 35 [2026-08-11T08:21:12.000Z] PID: 18924 TID: 8968 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786436472] drift[-207069.163ms] 36 [2026-08-11T08:21:12.089Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 37 [2026-08-11T08:21:12.089Z] PID: 18924 TID: 8968 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 38 [2026-08-11T08:21:12.281Z] PID: 18924 TID: 20212 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 39 [2026-08-11T08:21:12.281Z] PID: 18924 TID: 20212 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 40 [2026-08-11T08:21:12.281Z] PID: 18924 TID: 8968 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 41 [2026-08-11T08:21:12.283Z] PID: 18924 TID: 8968 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 42 [2026-08-11T08:21:12.325Z] PID: 18924 TID: 13788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 43 [2026-08-11T08:21:12.325Z] PID: 18924 TID: 8968 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 44 [2026-08-11T08:21:12.326Z] PID: 18924 TID: 8968 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 45 [2026-08-11T08:21:12.330Z] PID: 18924 TID: 13788 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 46 [2026-08-11T08:21:12.331Z] PID: 18924 TID: 13788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-08-11T08:21:12.445Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 48 [2026-08-11T08:21:18.358Z] PID: 18924 TID: 23084 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 49 [2026-08-11T08:21:18.358Z] PID: 18924 TID: 8968 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 50 [2026-08-11T08:21:18.358Z] PID: 18924 TID: 8968 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 51 [2026-08-11T08:36:12.589Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-08-11T08:51:12.726Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-08-11T09:06:12.871Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-11T09:21:12.871Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-08-11T09:36:13.001Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-08-11T09:51:13.164Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-08-11T10:06:13.302Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-11T10:21:13.338Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-11T10:36:13.476Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-11T10:51:13.615Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-11T11:06:13.755Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-11T11:21:13.759Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-11T11:36:13.896Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-11T11:51:14.042Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-11T12:06:14.183Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-11T12:21:14.152Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-11T12:36:14.289Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-11T12:51:14.435Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-11T13:06:14.584Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-11T13:21:13.000Z] PID: 18924 TID: 8968 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786454473] drift[849.060ms] 71 [2026-08-11T13:21:15.575Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-11T13:36:15.720Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-11T13:51:15.857Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-11T14:06:15.984Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-11T14:21:15.996Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-11T14:36:16.162Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-11T14:51:16.317Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-11T15:06:16.443Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-11T15:21:16.454Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-11T15:36:16.591Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-11T15:51:16.738Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-11T16:06:16.875Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-11T16:21:16.895Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-11T16:36:17.026Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-11T16:51:17.164Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-11T17:06:17.300Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-11T17:21:17.305Z] PID: 18924 TID: 8968 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-11T17:26:32.858Z] PID: 18924 TID: 12136 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 89 [2026-08-11T17:26:32.858Z] PID: 18924 TID: 12912 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":32721.9893656,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":57838.793563,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":57838.7853653,"timestamp":17864691928587797,"weight":1.0}] 1 [2026-08-11T19:37:12.562Z] PID: 23536 TID: 23540 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-11T19:37:12.562Z] PID: 23536 TID: 23540 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-11T19:37:12.577Z] PID: 23536 TID: 23540 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[23536] 4 [2026-08-11T19:37:12.577Z] PID: 23536 TID: 23540 INFO (eax::apps::utils::logAppInfo) Version: 13.764.6-6279-22169dfa1 5 [2026-08-11T19:37:12.578Z] PID: 23536 TID: 23540 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-11T19:37:12.579Z] PID: 23536 TID: 23540 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.764.6.6279-1786366494\EA Desktop\EABackgroundService.exe] 7 [2026-08-11T19:37:12.581Z] PID: 23536 TID: 23204 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-11T19:37:12.854Z] PID: 23536 TID: 23204 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-11T19:37:12.855Z] PID: 23536 TID: 23204 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-11T19:37:13.082Z] PID: 23536 TID: 23204 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-11T19:37:13.203Z] PID: 23536 TID: 23204 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-11T19:37:13.204Z] PID: 23536 TID: 23204 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-11T19:37:13.204Z] PID: 23536 TID: 23204 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-11T19:37:13.204Z] PID: 23536 TID: 23204 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-11T19:37:13.218Z] PID: 23536 TID: 23204 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-11T19:37:13.220Z] PID: 23536 TID: 24020 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-11T19:37:13.223Z] PID: 23536 TID: 24020 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 18 [2026-08-11T19:37:13.223Z] PID: 23536 TID: 24020 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 19 [2026-08-11T19:37:13.224Z] PID: 23536 TID: 24020 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 20 [2026-08-11T19:37:13.224Z] PID: 23536 TID: 24020 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 21 [2026-08-11T19:37:13.224Z] PID: 23536 TID: 23988 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 22 [2026-08-11T19:37:13.238Z] PID: 23536 TID: 23204 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [64855] 23 [2026-08-11T19:37:13.242Z] PID: 23536 TID: 24020 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 24 [2026-08-11T19:37:13.242Z] PID: 23536 TID: 24020 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 25 [2026-08-11T19:37:13.242Z] PID: 23536 TID: 24020 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 26 [2026-08-11T19:37:13.242Z] PID: 23536 TID: 24012 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7425654,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":7610.8630332,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":7610.8515649,"timestamp":17864770332428059,"weight":1.0}] 27 [2026-08-11T19:37:13.244Z] PID: 23536 TID: 24016 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7439302,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":7610.8643981,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":7610.8529297,"timestamp":17864770332441709,"weight":1.0}] 28 [2026-08-11T19:37:13.245Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786468877","updateType":"none","version":"13.764.6.6279"}] 29 [2026-08-11T19:37:13.245Z] PID: 23536 TID: 24392 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-08-11T19:37:13.247Z] PID: 23536 TID: 24016 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7457256,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4057","ecod":"0"},"systemUptime":7610.8661935,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":7610.8547251,"timestamp":17864770332459664,"weight":1.0}] 31 [2026-08-11T19:37:13.248Z] PID: 23536 TID: 24392 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-08-11T19:37:13.248Z] PID: 23536 TID: 24392 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-08-11T19:37:13.251Z] PID: 23536 TID: 24016 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.7462567,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1786477033000"},"systemUptime":7610.8667245,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":7610.8552561,"timestamp":17864770332464976,"weight":1.0}] 34 [2026-08-11T19:37:13.256Z] PID: 23536 TID: 24016 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.746351,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":7610.8668189,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":7610.8553505,"timestamp":17864770332465920,"weight":1.0}] 35 [2026-08-11T19:33:45.000Z] PID: 23536 TID: 24392 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786476825] drift[-208372.961ms] 36 [2026-08-11T19:33:45.026Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 37 [2026-08-11T19:33:45.027Z] PID: 23536 TID: 24392 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 38 [2026-08-11T19:33:45.269Z] PID: 23536 TID: 24372 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 39 [2026-08-11T19:33:45.269Z] PID: 23536 TID: 24372 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 40 [2026-08-11T19:33:45.269Z] PID: 23536 TID: 24392 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 41 [2026-08-11T19:33:45.271Z] PID: 23536 TID: 24392 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 42 [2026-08-11T19:33:45.342Z] PID: 23536 TID: 23204 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 43 [2026-08-11T19:33:45.342Z] PID: 23536 TID: 24392 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 44 [2026-08-11T19:33:45.343Z] PID: 23536 TID: 24392 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 45 [2026-08-11T19:33:45.347Z] PID: 23536 TID: 23204 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 46 [2026-08-11T19:33:45.348Z] PID: 23536 TID: 23204 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-08-11T19:33:45.463Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 48 [2026-08-11T19:33:51.214Z] PID: 23536 TID: 24284 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 49 [2026-08-11T19:33:51.214Z] PID: 23536 TID: 24392 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 50 [2026-08-11T19:33:51.214Z] PID: 23536 TID: 24392 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 51 [2026-08-11T19:48:45.592Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-08-11T20:03:45.722Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-08-11T20:18:45.850Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-11T20:33:46.000Z] PID: 23536 TID: 24392 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786480426] drift[840.331ms] 55 [2026-08-11T20:33:46.844Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-08-11T20:48:47.008Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-08-11T21:03:47.147Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-11T21:18:47.285Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-11T21:33:47.281Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-11T21:48:47.413Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-11T22:03:47.552Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-11T22:18:47.695Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-11T22:33:47.702Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-11T22:48:47.832Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-11T23:03:47.972Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-11T23:18:48.100Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-11T23:33:48.089Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-11T23:48:48.217Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-12T00:03:48.347Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-12T00:18:48.485Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-12T00:33:48.463Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-12T00:48:48.592Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-12T01:03:48.719Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-12T01:18:48.856Z] PID: 23536 TID: 24392 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-12T01:18:48.856Z] PID: 23536 TID: 24020 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":20704.4549941,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.764.6.6279","response":"{\"minimum\":{\"version\":\"13.764.0.6277\",\"activationDate\":\"2026-08-07T21:37Z\"},\"recommended\":{\"version\":\"13.764.6.6279\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":28314.5754619,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":28314.5639935,"timestamp":17864975288563958,"weight":100.0000991821289}] 76 [2026-08-12T01:26:06.875Z] PID: 23536 TID: 23540 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 77 [2026-08-12T01:26:06.875Z] PID: 23536 TID: 24004 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":21142.4743485,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":28752.5948163,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":28752.5833481,"timestamp":17864979668757493,"weight":1.0}] 1 [2026-08-12T08:57:28.276Z] PID: 22032 TID: 22036 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-12T08:57:28.276Z] PID: 22032 TID: 22036 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-12T08:57:28.292Z] PID: 22032 TID: 22036 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[22032] 4 [2026-08-12T08:57:28.292Z] PID: 22032 TID: 22036 INFO (eax::apps::utils::logAppInfo) Version: 13.764.6-6279-22169dfa1 5 [2026-08-12T08:57:28.293Z] PID: 22032 TID: 22036 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-12T08:57:28.293Z] PID: 22032 TID: 22036 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.764.6.6279-1786366494\EA Desktop\EABackgroundService.exe] 7 [2026-08-12T08:57:28.295Z] PID: 22032 TID: 22284 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-12T08:57:28.569Z] PID: 22032 TID: 22284 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-12T08:57:28.570Z] PID: 22032 TID: 22284 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-12T08:57:28.765Z] PID: 22032 TID: 22284 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-12T08:57:28.984Z] PID: 22032 TID: 22284 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-12T08:57:28.984Z] PID: 22032 TID: 22284 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-12T08:57:28.985Z] PID: 22032 TID: 22284 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-12T08:57:28.985Z] PID: 22032 TID: 22284 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-12T08:57:29.006Z] PID: 22032 TID: 22284 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-12T08:57:29.008Z] PID: 22032 TID: 21516 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-12T08:57:29.011Z] PID: 22032 TID: 21516 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 18 [2026-08-12T08:57:29.012Z] PID: 22032 TID: 21516 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 19 [2026-08-12T08:57:29.012Z] PID: 22032 TID: 21516 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 20 [2026-08-12T08:57:29.012Z] PID: 22032 TID: 21516 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 21 [2026-08-12T08:57:29.016Z] PID: 22032 TID: 22516 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 22 [2026-08-12T08:57:29.028Z] PID: 22032 TID: 21516 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 23 [2026-08-12T08:57:29.029Z] PID: 22032 TID: 21516 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 24 [2026-08-12T08:57:29.029Z] PID: 22032 TID: 21516 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 25 [2026-08-12T08:57:29.029Z] PID: 22032 TID: 19580 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8362092,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":26852.6530247,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":26852.6482089,"timestamp":17865250490290296,"weight":1.0}] 26 [2026-08-12T08:57:29.032Z] PID: 22032 TID: 22284 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [56327] 27 [2026-08-12T08:57:29.039Z] PID: 22032 TID: 12832 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8467872,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":26852.6636025,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":26852.6587869,"timestamp":17865250490396076,"weight":1.0}] 28 [2026-08-12T08:57:29.041Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786491228","updateType":"none","version":"13.764.6.6279"}] 29 [2026-08-12T08:57:29.041Z] PID: 22032 TID: 18212 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-08-12T08:57:29.042Z] PID: 22032 TID: 12832 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8486897,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4057","ecod":"0"},"systemUptime":26852.6655051,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":26852.6606894,"timestamp":17865250490415103,"weight":1.0}] 31 [2026-08-12T08:57:29.044Z] PID: 22032 TID: 18212 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-08-12T08:57:29.044Z] PID: 22032 TID: 18212 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-08-12T08:57:29.046Z] PID: 22032 TID: 12832 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8492334,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"send_cn-hkd_http_header_to_sal_from_spa","gateValue":"true","time":"1786525049000"},"systemUptime":26852.6660488,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":26852.6612331,"timestamp":17865250490420541,"weight":1.0}] 34 [2026-08-12T08:57:29.051Z] PID: 22032 TID: 12832 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8493469,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":26852.6661623,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":26852.6613465,"timestamp":17865250490421678,"weight":1.0}] 35 [2026-08-12T08:57:29.182Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 36 [2026-08-12T08:54:01.000Z] PID: 22032 TID: 18212 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786524841] drift[-208183.518ms] 37 [2026-08-12T08:54:01.000Z] PID: 22032 TID: 18212 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 38 [2026-08-12T08:54:01.215Z] PID: 22032 TID: 19464 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 39 [2026-08-12T08:54:01.215Z] PID: 22032 TID: 19464 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 40 [2026-08-12T08:54:01.215Z] PID: 22032 TID: 18212 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 41 [2026-08-12T08:54:01.218Z] PID: 22032 TID: 18212 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 42 [2026-08-12T08:54:01.235Z] PID: 22032 TID: 18212 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 43 [2026-08-12T08:54:01.236Z] PID: 22032 TID: 22284 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 44 [2026-08-12T08:54:01.236Z] PID: 22032 TID: 18212 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 45 [2026-08-12T08:54:01.241Z] PID: 22032 TID: 22284 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 46 [2026-08-12T08:54:01.242Z] PID: 22032 TID: 22284 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-08-12T08:54:01.343Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 48 [2026-08-12T08:54:07.353Z] PID: 22032 TID: 22468 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 49 [2026-08-12T08:54:07.353Z] PID: 22032 TID: 18212 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 50 [2026-08-12T08:54:07.353Z] PID: 22032 TID: 18212 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 51 [2026-08-12T09:09:01.503Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-08-12T09:24:01.644Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-08-12T09:39:01.778Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-12T09:54:01.786Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-08-12T10:09:01.914Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-08-12T10:24:02.073Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-08-12T10:39:02.210Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-12T10:54:02.000Z] PID: 22032 TID: 18212 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786532042] drift[853.336ms] 59 [2026-08-12T10:54:03.195Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-12T11:09:03.366Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-12T11:24:03.499Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-12T11:39:03.639Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-12T11:54:03.639Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-12T12:09:03.786Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-12T12:24:03.939Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-12T12:39:04.073Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-12T12:54:04.066Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-12T13:09:04.204Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-12T13:24:04.339Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-12T13:39:04.467Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-12T13:54:04.456Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-12T14:09:04.589Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-12T14:24:04.723Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-12T14:39:04.859Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-12T14:54:04.861Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-12T15:09:04.989Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-12T15:24:05.128Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-12T15:39:05.286Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-12T15:54:03.000Z] PID: 22032 TID: 18212 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786550043] drift[829.145ms] 80 [2026-08-12T15:54:06.249Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-12T16:09:06.395Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-12T16:24:06.568Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-12T16:39:06.707Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-12T16:54:06.711Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-12T17:09:06.861Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-12T17:24:07.003Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-12T17:39:07.148Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-12T17:54:07.150Z] PID: 22032 TID: 18212 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-12T18:09:07.398Z] PID: 22032 TID: 12832 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":33306.6718307,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"version\":\"13.768.7.6285\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.768.7-6285-a4d603311.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.768.7.6285?locale=tr-TR"},"systemUptime":60158.4886461,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":60158.4838303,"timestamp":17865581473986346,"weight":1.0}] 90 [2026-08-12T18:09:07.405Z] PID: 22032 TID: 12832 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":33306.6724924,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"background","fvers":"13.764.6.6279","fvers_rev":6279,"shut":false,"tvers":"13.768.7.6285","tvers_rev":6285,"ubkt":"6","upst":"recommended"},"systemUptime":60158.4893078,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":60158.484492,"timestamp":17865581473992967,"weight":1.0}] 91 [2026-08-12T18:09:07.411Z] PID: 22032 TID: 12832 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":33306.6744366,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"0","fvers":"13.764.6.6279","fvers_rev":6279,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.768.7-6285-a4d603311.zip","shut":false,"strt":"2026-08-12T18:09:07.400","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.768.7.6285-1786558147.zip","tvers":"13.768.7.6285","tvers_rev":6285,"ubkt":"6","upst":"recommended","uuid":"5319ef81-79be-46de-a09d-9ac120c08e17"},"systemUptime":60158.491252,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":60158.4864362,"timestamp":17865581474012408,"weight":1.0}] 92 [2026-08-12T18:09:10.442Z] PID: 22032 TID: 15172 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":33309.7152598,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"83490221","byte":"253972445","ctx":"background","endt":"2026-08-12T18:09:10.441","enst":"success","fvers":"13.764.6.6279","fvers_rev":6279,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.768.7-6285-a4d603311.zip","pct":"1.0000","shut":false,"strt":"2026-08-12T18:09:07.400","tvers":"13.768.7.6285","tvers_rev":6285,"ubkt":"6","uuid":"5319ef81-79be-46de-a09d-9ac120c08e17"},"systemUptime":60161.5320752,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":60161.5272595,"timestamp":17865581504420637,"weight":1.0}] 93 [2026-08-12T18:09:10.442Z] PID: 22032 TID: 19580 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147] 94 [2026-08-12T18:09:12.805Z] PID: 22032 TID: 19580 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 95 [2026-08-12T18:09:16.831Z] PID: 22032 TID: 12832 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":33316.1043369,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.764.6.6279","fvers_rev":6279,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.768.7.6285-1786558147","sdur":"6.3870","shut":false,"stgtm":"2026-08-12T18:09:10.442","tvers":"13.768.7.6285","tvers_rev":6285,"ubkt":"6","uuid":"5319ef81-79be-46de-a09d-9ac120c08e17"},"systemUptime":60167.9211524,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":60167.9163366,"timestamp":17865581568311410,"weight":1.0}] 96 [2026-08-12T18:09:16.834Z] PID: 22032 TID: 18212 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 97 [2026-08-12T18:09:19.196Z] PID: 22032 TID: 18212 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 98 [2026-08-12T18:09:19.258Z] PID: 22032 TID: 21516 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":33318.5311672,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-08-12T18:09:19.257","fvers":"13.764.6.6279","fvers_rev":6279,"shut":false,"strt":"2026-08-12T18:09:19.257","stst":"new","tvers":"13.768.7.6285","tvers_rev":6285,"ubkt":"6","uuid":"5319ef81-79be-46de-a09d-9ac120c08e17"},"systemUptime":60170.3479826,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":60170.3431669,"timestamp":17865581592579711,"weight":1.0}] 99 [2026-08-12T18:09:21.273Z] PID: 22032 TID: 18212 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 100 [2026-08-12T18:09:21.285Z] PID: 22032 TID: 18212 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 101 [2026-08-12T18:09:21.285Z] PID: 22032 TID: 18212 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 102 [2026-08-12T18:09:21.285Z] PID: 22032 TID: 18212 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 103 [2026-08-12T18:09:21.286Z] PID: 22032 TID: 19580 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":33320.55915,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":60172.3759655,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":60172.3711497,"timestamp":17865581612859541,"weight":1.0}] 104 [2026-08-12T18:09:21.294Z] PID: 22032 TID: 18212 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 22032: C:\Program Files\Electronic Arts\EA Desktop\13.764.6.6279-1786366494\EA Desktop\EABackgroundService.exe 105 [2026-08-12T18:09:21.299Z] PID: 22032 TID: 18212 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 106 [2026-08-12T18:09:21.299Z] PID: 22032 TID: 18212 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\Destager\EADestager.exe], args[-noclient]' 107 [2026-08-12T18:09:21.387Z] PID: 22032 TID: 22284 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 108 [2026-08-12T18:09:21.387Z] PID: 22032 TID: 12832 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":33320.6608849,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":60172.4776998,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":60172.4728846,"timestamp":17865581613876879,"weight":1.0}] 109 [2026-08-12T18:09:21.430Z] PID: 22032 TID: 22284 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 110 [2026-08-12T18:09:21.432Z] PID: 22032 TID: 22284 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests 111 [2026-08-12T18:09:21.454Z] PID: 22032 TID: 22036 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 112 [2026-08-12T18:09:21.454Z] PID: 22032 TID: 22036 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] goodbye 1 [2026-08-12T18:12:53.627Z] PID: 27340 TID: 27952 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-12T18:12:53.627Z] PID: 27340 TID: 27952 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-12T18:12:53.637Z] PID: 27340 TID: 27952 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[27340] 4 [2026-08-12T18:12:53.637Z] PID: 27340 TID: 27952 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-12T18:12:53.637Z] PID: 27340 TID: 27952 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-12T18:12:53.637Z] PID: 27340 TID: 27952 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-12T18:12:53.638Z] PID: 27340 TID: 27960 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-12T18:12:53.876Z] PID: 27340 TID: 27960 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-12T18:12:53.877Z] PID: 27340 TID: 27960 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-12T18:12:54.046Z] PID: 27340 TID: 27960 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-12T18:12:54.278Z] PID: 27340 TID: 27960 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-12T18:12:54.279Z] PID: 27340 TID: 27960 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-12T18:12:54.279Z] PID: 27340 TID: 27960 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-12T18:12:54.279Z] PID: 27340 TID: 27960 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-12T18:12:54.291Z] PID: 27340 TID: 27960 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-12T18:12:54.293Z] PID: 27340 TID: 27396 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-12T18:12:54.293Z] PID: 27340 TID: 27396 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 18 [2026-08-12T18:12:54.293Z] PID: 27340 TID: 27396 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 19 [2026-08-12T18:12:54.294Z] PID: 27340 TID: 27396 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 20 [2026-08-12T18:12:54.294Z] PID: 27340 TID: 27396 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 21 [2026-08-12T18:12:54.294Z] PID: 27340 TID: 27396 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 22 [2026-08-12T18:12:54.294Z] PID: 27340 TID: 27396 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 23 [2026-08-12T18:12:54.295Z] PID: 27340 TID: 27376 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 24 [2026-08-12T18:12:54.295Z] PID: 27340 TID: 27396 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-08-12T18:12:54.295Z] PID: 27340 TID: 27404 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7069898,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":60177.9043231,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":60177.9099897,"timestamp":17865583742951807,"weight":1.0}] 26 [2026-08-12T18:12:54.297Z] PID: 27340 TID: 27396 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-08-12T18:12:54.297Z] PID: 27340 TID: 27396 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 28 [2026-08-12T18:12:54.298Z] PID: 27340 TID: 27396 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 29 [2026-08-12T18:12:54.298Z] PID: 27340 TID: 27396 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 30 [2026-08-12T18:12:54.298Z] PID: 27340 TID: 27960 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [64207] 31 [2026-08-12T18:12:54.303Z] PID: 27340 TID: 27408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7153862,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":60177.9127194,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":60177.918386,"timestamp":17865583743035772,"weight":1.0}] 32 [2026-08-12T18:12:54.316Z] PID: 27340 TID: 27396 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-08-12T18:12:54.316Z] PID: 27340 TID: 27396 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-08-12T18:12:54.316Z] PID: 27340 TID: 27396 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-08-12T18:12:54.316Z] PID: 27340 TID: 27392 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7283848,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":60177.925718,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":60177.9313846,"timestamp":17865583743165758,"weight":1.0}] 36 [2026-08-12T18:12:54.316Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.768.7-6285-a4d603311.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786558147","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.768.7-6285-a4d603311.zip.sig","updateType":"recommended","version":"13.768.7.6285"}] 37 [2026-08-12T18:12:54.316Z] PID: 27340 TID: 27900 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 38 [2026-08-12T18:12:54.316Z] PID: 27340 TID: 27400 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7286033,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":60177.9259366,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":60177.9316032,"timestamp":17865583743167943,"weight":1.0}] 39 [2026-08-12T18:12:54.317Z] PID: 27340 TID: 27900 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-08-12T18:12:54.317Z] PID: 27340 TID: 27900 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 41 [2026-08-12T18:12:54.320Z] PID: 27340 TID: 27400 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7288228,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":60177.9261561,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":60177.9318227,"timestamp":17865583743170140,"weight":1.0}] 42 [2026-08-12T18:12:54.446Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-08-12T18:12:54.447Z] PID: 27340 TID: 27900 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-08-12T18:12:54.709Z] PID: 27340 TID: 28220 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 45 [2026-08-12T18:12:54.709Z] PID: 27340 TID: 28220 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 46 [2026-08-12T18:09:27.000Z] PID: 27340 TID: 27900 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786558167] drift[-207837.597ms] 47 [2026-08-12T18:09:27.000Z] PID: 27340 TID: 27900 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 48 [2026-08-12T18:09:27.076Z] PID: 27340 TID: 28120 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 49 [2026-08-12T18:09:27.076Z] PID: 27340 TID: 27900 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 50 [2026-08-12T18:14:26.588Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 51 [2026-08-12T18:29:26.720Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-08-12T18:44:26.857Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-08-12T18:59:27.008Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-12T19:09:28.000Z] PID: 27340 TID: 27900 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786561768] drift[872.088ms] 55 [2026-08-12T19:14:28.038Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-08-12T19:29:28.176Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-08-12T19:44:28.316Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-12T19:59:28.477Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-12T20:14:28.486Z] PID: 27340 TID: 27900 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-12T20:17:08.892Z] PID: 27340 TID: 27952 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 61 [2026-08-12T20:17:08.892Z] PID: 27340 TID: 27404 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":7662.3969286,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":67839.5942617,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":67839.5999285,"timestamp":17865658288920583,"weight":1.0}] 1 [2026-08-13T08:07:42.596Z] PID: 26248 TID: 26252 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-13T08:07:42.596Z] PID: 26248 TID: 26252 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-13T08:07:42.612Z] PID: 26248 TID: 26252 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[26248] 4 [2026-08-13T08:07:42.612Z] PID: 26248 TID: 26252 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-13T08:07:42.613Z] PID: 26248 TID: 26252 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-13T08:07:42.613Z] PID: 26248 TID: 26252 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-13T08:07:42.614Z] PID: 26248 TID: 26320 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-13T08:07:42.949Z] PID: 26248 TID: 26320 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-13T08:07:42.996Z] PID: 26248 TID: 26320 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-13T08:07:43.021Z] PID: 26248 TID: 26320 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-08-13T08:07:43.022Z] PID: 26248 TID: 26320 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-13T08:07:43.022Z] PID: 26248 TID: 26320 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-13T08:07:43.023Z] PID: 26248 TID: 26320 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-13T08:07:43.285Z] PID: 26248 TID: 26320 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-13T08:07:43.286Z] PID: 26248 TID: 25668 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [cldcfg.load.succ]: [{"appUptime":0.7819222,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":255},"systemUptime":17206.9036435,"taxonomy":"cldcfg.load.succ","throttleCount":0,"timeSinceSystemResume":17206.9069219,"timestamp":17866084632862375,"weight":19.999996185302734}] 16 [2026-08-13T08:07:43.401Z] PID: 26248 TID: 26320 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 17 [2026-08-13T08:07:43.401Z] PID: 26248 TID: 26320 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 18 [2026-08-13T08:07:43.401Z] PID: 26248 TID: 26320 INFO (eax::services::language::init) Language init: resolved default language=[tr] 19 [2026-08-13T08:07:43.401Z] PID: 26248 TID: 26320 INFO (eax::services::language::init) Language init: language=[tr] 20 [2026-08-13T08:07:43.425Z] PID: 26248 TID: 26320 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 21 [2026-08-13T08:07:43.428Z] PID: 26248 TID: 25704 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 22 [2026-08-13T08:07:43.430Z] PID: 26248 TID: 25704 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 23 [2026-08-13T08:07:43.430Z] PID: 26248 TID: 25704 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 24 [2026-08-13T08:07:43.430Z] PID: 26248 TID: 25704 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-08-13T08:07:43.430Z] PID: 26248 TID: 25720 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.9263522,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":17207.0480736,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":17207.051352,"timestamp":17866084634306674,"weight":1.0}] 26 [2026-08-13T08:07:43.432Z] PID: 26248 TID: 25704 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-08-13T08:07:43.433Z] PID: 26248 TID: 26320 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 28 [2026-08-13T08:07:43.433Z] PID: 26248 TID: 26320 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 29 [2026-08-13T08:07:43.433Z] PID: 26248 TID: 25704 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 30 [2026-08-13T08:07:43.434Z] PID: 26248 TID: 25704 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 31 [2026-08-13T08:07:43.434Z] PID: 26248 TID: 25704 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 32 [2026-08-13T08:07:43.435Z] PID: 26248 TID: 25620 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 33 [2026-08-13T08:07:43.453Z] PID: 26248 TID: 26320 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [63782] 34 [2026-08-13T08:07:43.462Z] PID: 26248 TID: 25636 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9579799,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":17207.0797012,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":17207.0829796,"timestamp":17866084634622950,"weight":1.0}] 35 [2026-08-13T08:07:43.469Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786558374","updateType":"none","version":"13.768.7.6285"}] 36 [2026-08-13T08:07:43.469Z] PID: 26248 TID: 27448 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 37 [2026-08-13T08:07:43.469Z] PID: 26248 TID: 25672 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9653951,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":17207.0871164,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":17207.0903947,"timestamp":17866084634697101,"weight":1.0}] 38 [2026-08-13T08:07:43.474Z] PID: 26248 TID: 25672 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9660977,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":17207.0878192,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":17207.0910974,"timestamp":17866084634704134,"weight":1.0}] 39 [2026-08-13T08:07:43.475Z] PID: 26248 TID: 27448 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-08-13T08:07:43.475Z] PID: 26248 TID: 27448 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 41 [2026-08-13T08:07:43.488Z] PID: 26248 TID: 25704 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-08-13T08:07:43.488Z] PID: 26248 TID: 25704 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 43 [2026-08-13T08:07:43.488Z] PID: 26248 TID: 25704 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 44 [2026-08-13T08:07:43.489Z] PID: 26248 TID: 25700 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9846216,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":17207.106343,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":17207.1096216,"timestamp":17866084634889368,"weight":1.0}] 45 [2026-08-13T08:04:16.000Z] PID: 26248 TID: 27448 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786608256] drift[-207585.691ms] 46 [2026-08-13T08:04:16.042Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 47 [2026-08-13T08:04:16.043Z] PID: 26248 TID: 27448 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 48 [2026-08-13T08:04:16.120Z] PID: 26248 TID: 27420 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 49 [2026-08-13T08:04:16.120Z] PID: 26248 TID: 27420 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 50 [2026-08-13T08:04:16.120Z] PID: 26248 TID: 27448 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 51 [2026-08-13T08:04:16.125Z] PID: 26248 TID: 27448 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 52 [2026-08-13T08:04:16.128Z] PID: 26248 TID: 27448 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 53 [2026-08-13T08:04:16.128Z] PID: 26248 TID: 26320 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 54 [2026-08-13T08:04:16.128Z] PID: 26248 TID: 27448 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 55 [2026-08-13T08:04:16.129Z] PID: 26248 TID: 27448 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 56 [2026-08-13T08:04:16.129Z] PID: 26248 TID: 27448 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 57 [2026-08-13T08:04:16.129Z] PID: 26248 TID: 27448 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 58 [2026-08-13T08:04:16.133Z] PID: 26248 TID: 26320 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 59 [2026-08-13T08:04:16.134Z] PID: 26248 TID: 26320 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 60 [2026-08-13T08:04:16.240Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-13T08:04:21.874Z] PID: 26248 TID: 27352 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 62 [2026-08-13T08:04:21.874Z] PID: 26248 TID: 27448 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 63 [2026-08-13T08:04:21.874Z] PID: 26248 TID: 27448 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 64 [2026-08-13T08:19:16.384Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-13T08:34:16.528Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-13T08:49:16.681Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-13T09:04:16.666Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-13T09:19:16.811Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-13T09:34:16.950Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-13T09:49:17.098Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-13T10:04:17.090Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-13T10:19:17.226Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-13T10:34:17.367Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-13T10:49:17.502Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-13T11:04:17.495Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-13T11:19:17.627Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-13T11:34:17.759Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-13T11:49:17.955Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-13T12:04:17.000Z] PID: 26248 TID: 27448 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786622657] drift[861.613ms] 80 [2026-08-13T12:04:18.949Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-13T12:19:19.100Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-13T12:34:19.230Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-13T12:49:19.367Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-13T13:04:19.378Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-13T13:19:19.542Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-13T13:34:19.679Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-13T13:49:19.807Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-13T14:04:19.786Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-13T14:19:19.917Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-13T14:34:20.057Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-13T14:49:20.190Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-13T15:04:20.275Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-13T15:19:20.413Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-13T15:34:20.547Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-13T15:49:20.677Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-13T16:04:20.684Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-13T16:19:20.825Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-13T16:34:20.966Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-13T16:49:21.106Z] PID: 26248 TID: 27448 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-13T16:49:21.106Z] PID: 26248 TID: 25668 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":31506.3106958,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.764.0.6277\",\"activationDate\":\"2026-08-07T21:37Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":48712.4324172,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":48712.4356954,"timestamp":17866397611067032,"weight":100.0000991821289}] 101 [2026-08-13T16:51:33.251Z] PID: 26248 TID: 26252 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 102 [2026-08-13T16:51:33.251Z] PID: 26248 TID: 25700 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":31638.4553217,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":48844.5770432,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":48844.5803217,"timestamp":17866398932513286,"weight":1.0}] 1 [2026-08-14T09:06:21.834Z] PID: 24904 TID: 24908 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-14T09:06:21.834Z] PID: 24904 TID: 24908 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-14T09:06:21.848Z] PID: 24904 TID: 24908 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[24904] 4 [2026-08-14T09:06:21.848Z] PID: 24904 TID: 24908 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-14T09:06:21.848Z] PID: 24904 TID: 24908 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-14T09:06:21.849Z] PID: 24904 TID: 24908 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-14T09:06:21.850Z] PID: 24904 TID: 25332 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-14T09:06:22.096Z] PID: 24904 TID: 25332 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-14T09:06:22.173Z] PID: 24904 TID: 25332 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-14T09:06:22.192Z] PID: 24904 TID: 25332 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-08-14T09:06:22.193Z] PID: 24904 TID: 25332 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-14T09:06:22.193Z] PID: 24904 TID: 25332 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-14T09:06:22.193Z] PID: 24904 TID: 25332 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-14T09:06:22.332Z] PID: 24904 TID: 25332 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-14T09:06:22.613Z] PID: 24904 TID: 25332 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-14T09:06:22.613Z] PID: 24904 TID: 25332 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-14T09:06:22.613Z] PID: 24904 TID: 25332 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-14T09:06:22.613Z] PID: 24904 TID: 25332 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-14T09:06:22.627Z] PID: 24904 TID: 25332 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-14T09:06:22.628Z] PID: 24904 TID: 25404 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-14T09:06:22.629Z] PID: 24904 TID: 25404 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-14T09:06:22.629Z] PID: 24904 TID: 25404 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-14T09:06:22.629Z] PID: 24904 TID: 25404 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-14T09:06:22.629Z] PID: 24904 TID: 25408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8399297,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":20611.2485632,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":20611.2459295,"timestamp":17866983826298942,"weight":1.0}] 25 [2026-08-14T09:06:22.630Z] PID: 24904 TID: 25332 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 26 [2026-08-14T09:06:22.630Z] PID: 24904 TID: 25332 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 27 [2026-08-14T09:06:22.631Z] PID: 24904 TID: 25404 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 28 [2026-08-14T09:06:22.631Z] PID: 24904 TID: 25376 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 29 [2026-08-14T09:06:22.632Z] PID: 24904 TID: 25404 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 30 [2026-08-14T09:06:22.632Z] PID: 24904 TID: 25404 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 31 [2026-08-14T09:06:22.632Z] PID: 24904 TID: 25404 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 32 [2026-08-14T09:06:22.646Z] PID: 24904 TID: 25332 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [63754] 33 [2026-08-14T09:06:22.651Z] PID: 24904 TID: 25392 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8615974,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":20611.2702309,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":20611.2675973,"timestamp":17866983826515621,"weight":1.0}] 34 [2026-08-14T09:06:22.653Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786629859","updateType":"none","version":"13.768.7.6285"}] 35 [2026-08-14T09:06:22.653Z] PID: 24904 TID: 23940 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-14T09:06:22.653Z] PID: 24904 TID: 25400 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8638725,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":20611.272506,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":20611.2698725,"timestamp":17866983826538373,"weight":1.0}] 37 [2026-08-14T09:06:22.655Z] PID: 24904 TID: 23940 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-08-14T09:06:22.655Z] PID: 24904 TID: 23940 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-08-14T09:06:22.657Z] PID: 24904 TID: 25400 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8643531,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":20611.2729866,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":20611.2703529,"timestamp":17866983826543179,"weight":1.0}] 40 [2026-08-14T09:06:22.662Z] PID: 24904 TID: 25404 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-08-14T09:06:22.662Z] PID: 24904 TID: 25404 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-08-14T09:06:22.662Z] PID: 24904 TID: 25404 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-08-14T09:06:22.662Z] PID: 24904 TID: 25412 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8726596,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":20611.2812931,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":20611.2786595,"timestamp":17866983826626243,"weight":1.0}] 44 [2026-08-14T09:02:55.000Z] PID: 24904 TID: 23940 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786698175] drift[-207752.926ms] 45 [2026-08-14T09:02:55.028Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-08-14T09:02:55.028Z] PID: 24904 TID: 23940 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-08-14T09:02:55.181Z] PID: 24904 TID: 3636 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-08-14T09:02:55.181Z] PID: 24904 TID: 3636 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-08-14T09:02:55.181Z] PID: 24904 TID: 23940 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-08-14T09:02:55.182Z] PID: 24904 TID: 23940 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-08-14T09:02:55.184Z] PID: 24904 TID: 23940 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-08-14T09:02:55.185Z] PID: 24904 TID: 25332 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-08-14T09:02:55.185Z] PID: 24904 TID: 23940 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-08-14T09:02:55.185Z] PID: 24904 TID: 23940 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-08-14T09:02:55.185Z] PID: 24904 TID: 23940 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-08-14T09:02:55.185Z] PID: 24904 TID: 23940 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-08-14T09:02:55.189Z] PID: 24904 TID: 25332 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-08-14T09:02:55.190Z] PID: 24904 TID: 25332 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-08-14T09:02:55.289Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-14T09:03:03.368Z] PID: 24904 TID: 24128 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-08-14T09:03:03.368Z] PID: 24904 TID: 23940 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-08-14T09:03:03.368Z] PID: 24904 TID: 23940 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-08-14T09:17:55.429Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-14T09:32:55.559Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-14T09:47:55.695Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-14T10:02:55.695Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-14T10:17:55.826Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-14T10:32:55.961Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-14T10:47:56.088Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-14T11:02:56.052Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-14T11:17:56.182Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-14T11:32:56.333Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-14T11:47:56.466Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-14T12:02:56.000Z] PID: 24904 TID: 23940 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786708976] drift[872.482ms] 75 [2026-08-14T12:02:57.475Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-14T12:17:57.604Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-14T12:32:57.731Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-14T12:47:57.879Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-14T13:02:57.875Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-14T13:17:58.063Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-14T13:32:58.196Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-14T13:47:58.330Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-14T14:02:58.304Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-14T14:17:58.441Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-14T14:32:58.571Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-14T14:47:58.711Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-14T15:02:58.716Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-14T15:17:58.844Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-14T15:32:58.980Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-14T15:47:59.117Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-14T16:02:59.122Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-14T16:17:59.256Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-14T16:32:59.409Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-14T16:32:59.409Z] PID: 24904 TID: 25400 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":27005.3696182,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.764.0.6277\",\"activationDate\":\"2026-08-07T21:37Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":47615.7782518,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":47615.7756181,"timestamp":17867251794094274,"weight":100.0000991821289}] 95 [2026-08-14T16:47:59.535Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-14T17:02:57.000Z] PID: 24904 TID: 23940 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786726977] drift[864.801ms] 97 [2026-08-14T17:03:00.538Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-14T17:18:00.709Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-14T17:33:00.838Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-14T17:48:01.000Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-08-14T18:03:01.014Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-14T18:18:01.139Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-14T18:33:01.307Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-14T18:48:01.443Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-14T19:03:01.429Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-14T19:18:01.560Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-14T19:33:01.688Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-14T19:48:01.820Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-08-14T20:03:01.810Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-08-14T20:18:01.948Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-08-14T20:33:02.083Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-08-14T20:48:02.211Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-14T21:03:02.202Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-14T21:18:02.332Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-08-14T21:33:02.465Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-14T21:48:02.595Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-08-14T22:03:02.582Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-14T22:18:02.745Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-08-14T22:33:02.886Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-08-14T22:48:03.021Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-08-14T23:02:58.000Z] PID: 24904 TID: 23940 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786748578] drift[862.062ms] 122 [2026-08-14T23:03:04.019Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-08-14T23:18:04.149Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-08-14T23:33:04.279Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-14T23:48:04.409Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-08-15T00:03:04.406Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-08-15T00:18:04.546Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-08-15T00:33:04.697Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-08-15T00:48:04.843Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-08-15T01:03:04.848Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-08-15T01:18:04.982Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-08-15T01:33:05.121Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-08-15T01:48:05.260Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-08-15T02:03:05.254Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-08-15T02:18:05.384Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-08-15T02:33:05.530Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-08-15T02:48:05.657Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-08-15T03:03:05.648Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-08-15T03:18:05.790Z] PID: 24904 TID: 23940 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-08-15T03:24:22.316Z] PID: 24904 TID: 24908 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 141 [2026-08-15T03:24:22.316Z] PID: 24904 TID: 25408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":66087.780003,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":86698.1886365,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":86698.1860029,"timestamp":17867642623162930,"weight":1.0}] 1 [2026-08-16T07:27:02.767Z] PID: 38984 TID: 6368 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-16T07:27:02.767Z] PID: 38984 TID: 6368 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-16T07:27:02.784Z] PID: 38984 TID: 6368 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[38984] 4 [2026-08-16T07:27:02.784Z] PID: 38984 TID: 6368 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-16T07:27:02.785Z] PID: 38984 TID: 6368 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-16T07:27:02.785Z] PID: 38984 TID: 6368 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-16T07:27:02.787Z] PID: 38984 TID: 39344 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-16T07:27:03.105Z] PID: 38984 TID: 39344 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-16T07:27:03.106Z] PID: 38984 TID: 39344 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-16T07:27:03.300Z] PID: 38984 TID: 39344 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-16T07:27:03.466Z] PID: 38984 TID: 28164 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig.load.succ]: [{"appUptime":0.7721691,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":358},"systemUptime":100727.0865545,"taxonomy":"statsig.load.succ","throttleCount":0,"timeSinceSystemResume":100727.0841686,"timestamp":17868652234666709,"weight":19.999996185302734}] 12 [2026-08-16T07:27:03.470Z] PID: 38984 TID: 39344 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 13 [2026-08-16T07:27:03.470Z] PID: 38984 TID: 39344 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 14 [2026-08-16T07:27:03.470Z] PID: 38984 TID: 39344 INFO (eax::services::language::init) Language init: resolved default language=[tr] 15 [2026-08-16T07:27:03.470Z] PID: 38984 TID: 39344 INFO (eax::services::language::init) Language init: language=[tr] 16 [2026-08-16T07:27:03.488Z] PID: 38984 TID: 39344 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 17 [2026-08-16T07:27:03.492Z] PID: 38984 TID: 22328 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 18 [2026-08-16T07:27:03.493Z] PID: 38984 TID: 22328 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 19 [2026-08-16T07:27:03.493Z] PID: 38984 TID: 22328 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 20 [2026-08-16T07:27:03.493Z] PID: 38984 TID: 22328 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 21 [2026-08-16T07:27:03.493Z] PID: 38984 TID: 32336 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7993386,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":100727.1137239,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":100727.1113381,"timestamp":17868652234938404,"weight":1.0}] 22 [2026-08-16T07:27:03.495Z] PID: 38984 TID: 22328 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 23 [2026-08-16T07:27:03.496Z] PID: 38984 TID: 22328 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 24 [2026-08-16T07:27:03.496Z] PID: 38984 TID: 22328 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 25 [2026-08-16T07:27:03.496Z] PID: 38984 TID: 22328 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 26 [2026-08-16T07:27:03.503Z] PID: 38984 TID: 21892 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 27 [2026-08-16T07:27:03.513Z] PID: 38984 TID: 22328 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-08-16T07:27:03.513Z] PID: 38984 TID: 22328 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-08-16T07:27:03.513Z] PID: 38984 TID: 22328 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 30 [2026-08-16T07:27:03.514Z] PID: 38984 TID: 37948 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8194827,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":100727.1338681,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":100727.1314822,"timestamp":17868652235139845,"weight":1.0}] 31 [2026-08-16T07:27:03.535Z] PID: 38984 TID: 39344 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [52831] 32 [2026-08-16T07:27:03.542Z] PID: 38984 TID: 28172 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8482544,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":100727.1626398,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":100727.1602539,"timestamp":17868652235427563,"weight":1.0}] 33 [2026-08-16T07:27:03.546Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786762985","updateType":"none","version":"13.768.7.6285"}] 34 [2026-08-16T07:27:03.547Z] PID: 38984 TID: 32336 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8527665,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":100727.1671519,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":100727.164766,"timestamp":17868652235472684,"weight":1.0}] 35 [2026-08-16T07:27:03.547Z] PID: 38984 TID: 4292 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-16T07:27:03.550Z] PID: 38984 TID: 32336 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8534165,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":100727.167802,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":100727.165416,"timestamp":17868652235479186,"weight":1.0}] 37 [2026-08-16T07:27:03.552Z] PID: 38984 TID: 4292 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-08-16T07:27:03.552Z] PID: 38984 TID: 4292 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-08-16T07:23:36.000Z] PID: 38984 TID: 4292 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786865016] drift[-207659.222ms] 40 [2026-08-16T07:23:36.027Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 41 [2026-08-16T07:23:36.029Z] PID: 38984 TID: 4292 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 42 [2026-08-16T07:23:36.228Z] PID: 38984 TID: 10208 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 43 [2026-08-16T07:23:36.228Z] PID: 38984 TID: 10208 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 44 [2026-08-16T07:23:36.228Z] PID: 38984 TID: 4292 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 45 [2026-08-16T07:23:36.233Z] PID: 38984 TID: 4292 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 46 [2026-08-16T07:23:36.246Z] PID: 38984 TID: 4292 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 47 [2026-08-16T07:23:36.246Z] PID: 38984 TID: 39344 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 48 [2026-08-16T07:23:36.246Z] PID: 38984 TID: 4292 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 49 [2026-08-16T07:23:36.247Z] PID: 38984 TID: 4292 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 50 [2026-08-16T07:23:36.247Z] PID: 38984 TID: 4292 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 51 [2026-08-16T07:23:36.247Z] PID: 38984 TID: 4292 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 52 [2026-08-16T07:23:36.251Z] PID: 38984 TID: 39344 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 53 [2026-08-16T07:23:36.252Z] PID: 38984 TID: 39344 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 54 [2026-08-16T07:23:36.369Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-08-16T07:23:42.592Z] PID: 38984 TID: 38344 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 56 [2026-08-16T07:23:42.592Z] PID: 38984 TID: 4292 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 57 [2026-08-16T07:23:42.592Z] PID: 38984 TID: 4292 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 58 [2026-08-16T07:38:36.503Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-16T07:53:36.645Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-16T08:08:36.787Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-16T08:23:37.000Z] PID: 38984 TID: 4292 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786868617] drift[865.657ms] 62 [2026-08-16T08:23:37.778Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-16T08:38:37.916Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-16T08:53:38.056Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-16T09:08:38.194Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-16T09:23:38.182Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-16T09:38:38.345Z] PID: 38984 TID: 4292 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-16T09:50:06.272Z] PID: 38984 TID: 6368 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 69 [2026-08-16T09:50:06.273Z] PID: 38984 TID: 37948 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":8790.5199491,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":109516.8343345,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":109516.8319486,"timestamp":17868738062727201,"weight":1.0}] 1 [2026-08-16T13:46:55.426Z] PID: 25448 TID: 25452 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-16T13:46:55.426Z] PID: 25448 TID: 25452 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-16T13:46:55.440Z] PID: 25448 TID: 25452 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[25448] 4 [2026-08-16T13:46:55.440Z] PID: 25448 TID: 25452 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-16T13:46:55.441Z] PID: 25448 TID: 25452 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-16T13:46:55.441Z] PID: 25448 TID: 25452 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-16T13:46:55.442Z] PID: 25448 TID: 25636 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-16T13:46:55.716Z] PID: 25448 TID: 25636 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-16T13:46:55.716Z] PID: 25448 TID: 25636 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-16T13:46:55.931Z] PID: 25448 TID: 25636 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-16T13:46:56.180Z] PID: 25448 TID: 25636 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-16T13:46:56.180Z] PID: 25448 TID: 25636 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-16T13:46:56.180Z] PID: 25448 TID: 25636 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-16T13:46:56.180Z] PID: 25448 TID: 25636 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-16T13:46:56.200Z] PID: 25448 TID: 25636 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-16T13:46:56.202Z] PID: 25448 TID: 25684 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-16T13:46:56.204Z] PID: 25448 TID: 25684 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-08-16T13:46:56.204Z] PID: 25448 TID: 25684 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-08-16T13:46:56.204Z] PID: 25448 TID: 25684 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-08-16T13:46:56.204Z] PID: 25448 TID: 25672 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8430365,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":13979.818103,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":13979.8270363,"timestamp":17868880162043421,"weight":1.0}] 21 [2026-08-16T13:46:56.206Z] PID: 25448 TID: 25684 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-08-16T13:46:56.206Z] PID: 25448 TID: 25684 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-08-16T13:46:56.207Z] PID: 25448 TID: 25684 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-08-16T13:46:56.207Z] PID: 25448 TID: 25684 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-08-16T13:46:56.210Z] PID: 25448 TID: 25656 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-08-16T13:46:56.226Z] PID: 25448 TID: 25636 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [55382] 27 [2026-08-16T13:46:56.233Z] PID: 25448 TID: 25692 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8723534,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":13979.8474197,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":13979.8563531,"timestamp":17868880162336588,"weight":1.0}] 28 [2026-08-16T13:46:56.235Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786865016","updateType":"none","version":"13.768.7.6285"}] 29 [2026-08-16T13:46:56.235Z] PID: 25448 TID: 26252 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-08-16T13:46:56.235Z] PID: 25448 TID: 25680 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8746152,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":13979.8496816,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":13979.8586148,"timestamp":17868880162359209,"weight":1.0}] 31 [2026-08-16T13:46:56.239Z] PID: 25448 TID: 26252 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-08-16T13:46:56.239Z] PID: 25448 TID: 26252 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-08-16T13:46:56.239Z] PID: 25448 TID: 25680 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.875162,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":13979.8502284,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":13979.8591616,"timestamp":17868880162364678,"weight":1.0}] 34 [2026-08-16T13:46:56.245Z] PID: 25448 TID: 25684 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-08-16T13:46:56.245Z] PID: 25448 TID: 25684 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 36 [2026-08-16T13:46:56.245Z] PID: 25448 TID: 25684 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 37 [2026-08-16T13:46:56.245Z] PID: 25448 TID: 25672 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.884333,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":13979.8593995,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":13979.8683327,"timestamp":17868880162456380,"weight":1.0}] 38 [2026-08-16T13:43:28.000Z] PID: 25448 TID: 26252 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786887808] drift[-208367.122ms] 39 [2026-08-16T13:43:28.119Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-08-16T13:43:28.120Z] PID: 25448 TID: 26252 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-08-16T13:43:28.160Z] PID: 25448 TID: 26236 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-08-16T13:43:28.160Z] PID: 25448 TID: 26236 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-08-16T13:43:28.160Z] PID: 25448 TID: 26252 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-08-16T13:43:28.162Z] PID: 25448 TID: 26252 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-08-16T13:43:28.165Z] PID: 25448 TID: 25636 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 46 [2026-08-16T13:43:28.165Z] PID: 25448 TID: 26252 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 47 [2026-08-16T13:43:28.166Z] PID: 25448 TID: 26252 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 48 [2026-08-16T13:43:28.166Z] PID: 25448 TID: 26252 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 49 [2026-08-16T13:43:28.166Z] PID: 25448 TID: 26252 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 50 [2026-08-16T13:43:28.166Z] PID: 25448 TID: 26252 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-08-16T13:43:28.170Z] PID: 25448 TID: 25636 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-08-16T13:43:28.171Z] PID: 25448 TID: 25636 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-08-16T13:43:28.273Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-16T13:43:35.566Z] PID: 25448 TID: 26140 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-08-16T13:43:35.566Z] PID: 25448 TID: 26252 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-08-16T13:43:35.567Z] PID: 25448 TID: 26252 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-08-16T13:58:28.413Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-16T14:13:28.555Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-16T14:28:28.694Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-16T14:43:29.000Z] PID: 25448 TID: 26252 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786891409] drift[858.912ms] 61 [2026-08-16T14:43:29.685Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-16T14:58:29.825Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-16T15:13:29.962Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-16T15:28:30.133Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-16T15:43:30.112Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-16T15:58:30.253Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-16T16:13:30.395Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-16T16:28:30.525Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-16T16:43:30.524Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-16T16:58:30.650Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-16T17:13:30.776Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-16T17:28:30.909Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-16T17:43:30.908Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-16T17:58:31.035Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-16T18:13:31.167Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-16T18:28:31.304Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-16T18:43:31.313Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-16T18:58:31.463Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-16T19:13:31.593Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-16T19:28:31.723Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-16T19:43:30.000Z] PID: 25448 TID: 26252 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786909410] drift[871.203ms] 82 [2026-08-16T19:43:32.724Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-16T19:58:32.858Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-16T20:13:32.993Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-16T20:28:33.164Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-16T20:43:33.205Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-16T20:58:33.344Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-16T21:13:33.483Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-16T21:28:33.628Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-16T21:43:33.619Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-16T21:58:33.756Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-16T22:13:33.916Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-16T22:28:34.049Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-16T22:43:34.196Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-16T22:58:34.358Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-16T23:13:34.496Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-16T23:28:34.628Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-16T23:43:34.641Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-16T23:58:34.770Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-17T00:13:34.898Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-08-17T00:28:35.033Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-17T00:43:31.000Z] PID: 25448 TID: 26252 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786927411] drift[866.497ms] 103 [2026-08-17T00:43:36.031Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-17T00:58:36.170Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-17T00:58:36.170Z] PID: 25448 TID: 25688 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":40507.7249553,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.764.0.6277\",\"activationDate\":\"2026-08-07T21:37Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":54486.7000219,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":54486.7089556,"timestamp":17869283161700558,"weight":100.0000991821289}] 106 [2026-08-17T01:13:36.311Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-17T01:28:36.441Z] PID: 25448 TID: 26252 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-17T01:29:32.636Z] PID: 25448 TID: 25452 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 109 [2026-08-17T01:29:32.636Z] PID: 25448 TID: 25672 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":42364.1910548,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":56343.1661212,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":56343.1750545,"timestamp":17869301726361545,"weight":1.0}] 1 [2026-08-17T09:17:32.614Z] PID: 27580 TID: 26536 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-17T09:17:32.614Z] PID: 27580 TID: 26536 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-17T09:17:32.631Z] PID: 27580 TID: 26536 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[27580] 4 [2026-08-17T09:17:32.631Z] PID: 27580 TID: 26536 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-17T09:17:32.632Z] PID: 27580 TID: 26536 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-17T09:17:32.632Z] PID: 27580 TID: 26536 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-17T09:17:32.633Z] PID: 27580 TID: 26996 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-17T09:17:33.041Z] PID: 27580 TID: 26996 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-17T09:17:33.042Z] PID: 27580 TID: 26996 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-17T09:17:33.065Z] PID: 27580 TID: 26996 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-08-17T09:17:33.066Z] PID: 27580 TID: 26996 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-17T09:17:33.066Z] PID: 27580 TID: 26996 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-17T09:17:33.067Z] PID: 27580 TID: 26996 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-17T09:17:33.280Z] PID: 27580 TID: 26996 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-17T09:17:33.280Z] PID: 27580 TID: 28196 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [cldcfg.load.succ]: [{"appUptime":0.7328777,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":188},"systemUptime":27850.9005565,"taxonomy":"cldcfg.load.succ","throttleCount":0,"timeSinceSystemResume":27850.8888774,"timestamp":17869582532804585,"weight":19.999996185302734}] 16 [2026-08-17T09:17:33.459Z] PID: 27580 TID: 26996 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 17 [2026-08-17T09:17:33.459Z] PID: 27580 TID: 26996 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 18 [2026-08-17T09:17:33.459Z] PID: 27580 TID: 26996 INFO (eax::services::language::init) Language init: resolved default language=[tr] 19 [2026-08-17T09:17:33.459Z] PID: 27580 TID: 26996 INFO (eax::services::language::init) Language init: language=[tr] 20 [2026-08-17T09:17:33.474Z] PID: 27580 TID: 26996 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 21 [2026-08-17T09:17:33.476Z] PID: 27580 TID: 28192 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 22 [2026-08-17T09:17:33.478Z] PID: 27580 TID: 28192 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 23 [2026-08-17T09:17:33.478Z] PID: 27580 TID: 28192 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 24 [2026-08-17T09:17:33.478Z] PID: 27580 TID: 28192 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-08-17T09:17:33.478Z] PID: 27580 TID: 28208 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.9311018,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":27851.0987807,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":27851.0871015,"timestamp":17869582534786805,"weight":1.0}] 26 [2026-08-17T09:17:33.480Z] PID: 27580 TID: 28192 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-08-17T09:17:33.481Z] PID: 27580 TID: 28192 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 28 [2026-08-17T09:17:33.481Z] PID: 27580 TID: 28192 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 29 [2026-08-17T09:17:33.481Z] PID: 27580 TID: 28192 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 30 [2026-08-17T09:17:33.482Z] PID: 27580 TID: 26996 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 31 [2026-08-17T09:17:33.482Z] PID: 27580 TID: 26996 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 32 [2026-08-17T09:17:33.484Z] PID: 27580 TID: 28176 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 33 [2026-08-17T09:17:33.501Z] PID: 27580 TID: 28192 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-08-17T09:17:33.501Z] PID: 27580 TID: 28192 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-08-17T09:17:33.501Z] PID: 27580 TID: 28192 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 36 [2026-08-17T09:17:33.501Z] PID: 27580 TID: 28188 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9536882,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":27851.1213671,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":27851.1096879,"timestamp":17869582535012690,"weight":1.0}] 37 [2026-08-17T09:17:33.501Z] PID: 27580 TID: 26996 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [55859] 38 [2026-08-17T09:17:33.509Z] PID: 27580 TID: 28196 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9617497,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":27851.1294286,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":27851.1177493,"timestamp":17869582535093307,"weight":1.0}] 39 [2026-08-17T09:17:33.513Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786920214","updateType":"none","version":"13.768.7.6285"}] 40 [2026-08-17T09:17:33.513Z] PID: 27580 TID: 28036 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 41 [2026-08-17T09:17:33.513Z] PID: 27580 TID: 28204 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9661276,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":27851.1338065,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":27851.1221273,"timestamp":17869582535137085,"weight":1.0}] 42 [2026-08-17T09:17:33.516Z] PID: 27580 TID: 28036 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 43 [2026-08-17T09:17:33.516Z] PID: 27580 TID: 28036 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 44 [2026-08-17T09:17:33.517Z] PID: 27580 TID: 28204 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9667634,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":27851.1344423,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":27851.1227631,"timestamp":17869582535143446,"weight":1.0}] 45 [2026-08-17T09:14:05.000Z] PID: 27580 TID: 28036 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786958045] drift[-208615.129ms] 46 [2026-08-17T09:14:05.027Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 47 [2026-08-17T09:14:05.027Z] PID: 27580 TID: 28036 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 48 [2026-08-17T09:14:05.128Z] PID: 27580 TID: 28652 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 49 [2026-08-17T09:14:05.128Z] PID: 27580 TID: 28652 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 50 [2026-08-17T09:14:05.128Z] PID: 27580 TID: 28036 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 51 [2026-08-17T09:14:05.131Z] PID: 27580 TID: 28036 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 52 [2026-08-17T09:14:05.155Z] PID: 27580 TID: 26996 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-08-17T09:14:05.155Z] PID: 27580 TID: 28036 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-08-17T09:14:05.156Z] PID: 27580 TID: 28036 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-08-17T09:14:05.156Z] PID: 27580 TID: 28036 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-08-17T09:14:05.156Z] PID: 27580 TID: 28036 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-08-17T09:14:05.156Z] PID: 27580 TID: 28036 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 58 [2026-08-17T09:14:05.162Z] PID: 27580 TID: 26996 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 59 [2026-08-17T09:14:05.163Z] PID: 27580 TID: 26996 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 60 [2026-08-17T09:14:05.259Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-17T09:14:10.865Z] PID: 27580 TID: 25044 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 62 [2026-08-17T09:14:10.865Z] PID: 27580 TID: 28036 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 63 [2026-08-17T09:14:10.865Z] PID: 27580 TID: 28036 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 64 [2026-08-17T09:29:05.399Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-17T09:44:05.547Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-17T09:59:05.679Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-17T10:14:05.682Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-17T10:29:05.804Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-17T10:44:05.948Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-17T10:59:06.075Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-17T11:14:06.000Z] PID: 27580 TID: 28036 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1786965246] drift[854.091ms] 72 [2026-08-17T11:14:07.076Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-17T11:29:07.208Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-17T11:44:07.345Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-17T11:59:07.479Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-17T12:14:07.476Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-17T12:29:07.602Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-17T12:44:07.743Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-17T12:59:07.873Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-17T13:14:07.899Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-17T13:29:08.034Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-17T13:44:08.172Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-17T13:59:08.303Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-17T14:14:08.309Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-17T14:29:08.437Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-17T14:44:08.567Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-17T14:59:08.717Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-17T15:14:08.712Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-17T15:29:08.838Z] PID: 27580 TID: 28036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-17T15:32:50.950Z] PID: 27580 TID: 26536 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 91 [2026-08-17T15:32:50.950Z] PID: 27580 TID: 28204 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":22726.8498022,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":50577.0174811,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":50577.0058019,"timestamp":17869807709506794,"weight":1.0}] 1 [2026-08-18T08:51:57.506Z] PID: 2032 TID: 15852 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-18T08:51:57.506Z] PID: 2032 TID: 15852 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-18T08:51:57.550Z] PID: 2032 TID: 15852 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[2032] 4 [2026-08-18T08:51:57.550Z] PID: 2032 TID: 15852 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-18T08:51:57.551Z] PID: 2032 TID: 15852 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-18T08:51:57.551Z] PID: 2032 TID: 15852 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-18T08:51:57.553Z] PID: 2032 TID: 3896 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-18T08:51:57.859Z] PID: 2032 TID: 3896 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 9 [2026-08-18T08:51:57.860Z] PID: 2032 TID: 3896 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-18T08:51:57.992Z] PID: 2032 TID: 3896 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-18T08:51:58.273Z] PID: 2032 TID: 3896 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-18T08:51:58.273Z] PID: 2032 TID: 3896 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-18T08:51:58.273Z] PID: 2032 TID: 3896 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-18T08:51:58.273Z] PID: 2032 TID: 3896 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-18T08:51:58.288Z] PID: 2032 TID: 3896 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-18T08:51:58.290Z] PID: 2032 TID: 23248 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-18T08:51:58.292Z] PID: 2032 TID: 23248 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-08-18T08:51:58.292Z] PID: 2032 TID: 23248 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-08-18T08:51:58.292Z] PID: 2032 TID: 23248 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-08-18T08:51:58.292Z] PID: 2032 TID: 15940 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8472125,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":62115.9084148,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":62115.9092122,"timestamp":17870431182924026,"weight":1.0}] 21 [2026-08-18T08:51:58.293Z] PID: 2032 TID: 23248 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-08-18T08:51:58.294Z] PID: 2032 TID: 23248 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-08-18T08:51:58.294Z] PID: 2032 TID: 23248 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-08-18T08:51:58.294Z] PID: 2032 TID: 23248 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-08-18T08:51:58.298Z] PID: 2032 TID: 18032 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-08-18T08:51:58.311Z] PID: 2032 TID: 3896 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [64076] 27 [2026-08-18T08:51:58.317Z] PID: 2032 TID: 4232 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8725248,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":62115.9337271,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":62115.9345245,"timestamp":17870431183177147,"weight":1.0}] 28 [2026-08-18T08:51:58.319Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1786979648","updateType":"none","version":"13.768.7.6285"}] 29 [2026-08-18T08:51:58.319Z] PID: 2032 TID: 18512 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-08-18T08:51:58.320Z] PID: 2032 TID: 21756 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8747624,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":62115.9359649,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":62115.9367622,"timestamp":17870431183199527,"weight":1.0}] 31 [2026-08-18T08:51:58.321Z] PID: 2032 TID: 18512 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-08-18T08:51:58.321Z] PID: 2032 TID: 18512 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-08-18T08:51:58.327Z] PID: 2032 TID: 23248 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-08-18T08:51:58.327Z] PID: 2032 TID: 23248 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-08-18T08:51:58.327Z] PID: 2032 TID: 23248 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 36 [2026-08-18T08:51:58.372Z] PID: 2032 TID: 21756 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8752301,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":62115.9364325,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":62115.9372298,"timestamp":17870431183204204,"weight":1.0}] 37 [2026-08-18T08:51:58.372Z] PID: 2032 TID: 21756 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8823127,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":62115.9435152,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":62115.9443125,"timestamp":17870431183275028,"weight":1.0}] 38 [2026-08-18T08:48:31.000Z] PID: 2032 TID: 18512 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787042911] drift[-207425.290ms] 39 [2026-08-18T08:48:31.058Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-08-18T08:48:31.059Z] PID: 2032 TID: 18512 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-08-18T08:48:31.222Z] PID: 2032 TID: 20984 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-08-18T08:48:31.222Z] PID: 2032 TID: 20984 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-08-18T08:48:31.222Z] PID: 2032 TID: 18512 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-08-18T08:48:31.224Z] PID: 2032 TID: 18512 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-08-18T08:48:31.278Z] PID: 2032 TID: 18512 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 46 [2026-08-18T08:48:31.278Z] PID: 2032 TID: 3896 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 47 [2026-08-18T08:48:31.278Z] PID: 2032 TID: 18512 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 48 [2026-08-18T08:48:31.279Z] PID: 2032 TID: 18512 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 49 [2026-08-18T08:48:31.279Z] PID: 2032 TID: 18512 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 50 [2026-08-18T08:48:31.279Z] PID: 2032 TID: 18512 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 51 [2026-08-18T08:48:31.283Z] PID: 2032 TID: 3896 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-08-18T08:48:31.284Z] PID: 2032 TID: 3896 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-08-18T08:48:31.384Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-18T08:48:37.523Z] PID: 2032 TID: 22872 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-08-18T08:48:37.523Z] PID: 2032 TID: 18512 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-08-18T08:48:37.523Z] PID: 2032 TID: 18512 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-08-18T09:03:31.535Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-18T09:18:31.680Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-18T09:33:31.843Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-18T09:48:31.842Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-18T10:03:31.970Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-18T10:18:32.105Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-18T10:33:32.243Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-18T10:48:32.247Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-18T11:03:32.378Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-18T11:18:32.513Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-18T11:33:32.653Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-18T11:48:32.661Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-18T12:03:32.818Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-18T12:18:32.956Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-18T12:33:33.093Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-18T12:48:33.096Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-18T12:48:33.096Z] PID: 2032 TID: 15940 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":14403.6216557,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.764.0.6277\",\"activationDate\":\"2026-08-07T21:37Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":76518.6828582,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":76518.6836554,"timestamp":17870573130964861,"weight":100.0000991821289}] 74 [2026-08-18T13:03:33.236Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-18T13:18:33.368Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-18T13:33:33.499Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-18T13:48:32.000Z] PID: 2032 TID: 18512 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787060912] drift[853.582ms] 78 [2026-08-18T13:48:34.504Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-18T14:03:34.635Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-18T14:18:34.774Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-18T14:33:34.905Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-18T14:33:34.905Z] PID: 2032 TID: 4232 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":20704.5768655,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.764.0.6277\",\"activationDate\":\"2026-08-07T21:37Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":82819.638068,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":82819.6388653,"timestamp":17870636149052775,"weight":100.0000991821289}] 83 [2026-08-18T14:48:34.920Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-18T15:03:35.048Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-18T15:18:35.174Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-18T15:33:35.322Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-18T15:48:35.305Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-18T16:03:35.468Z] PID: 2032 TID: 18512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-18T16:17:45.167Z] PID: 2032 TID: 15852 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 90 [2026-08-18T16:17:45.167Z] PID: 2032 TID: 21756 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":26955.1283434,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":89070.1895458,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":89070.1903436,"timestamp":17870698651672521,"weight":1.0}] 1 [2026-08-18T20:27:39.852Z] PID: 11048 TID: 7920 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-18T20:27:39.852Z] PID: 11048 TID: 7920 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-18T20:27:39.865Z] PID: 11048 TID: 7920 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[11048] 4 [2026-08-18T20:27:39.865Z] PID: 11048 TID: 7920 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-18T20:27:39.865Z] PID: 11048 TID: 7920 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-18T20:27:39.866Z] PID: 11048 TID: 7920 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-18T20:27:39.867Z] PID: 11048 TID: 18816 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-18T20:27:40.100Z] PID: 11048 TID: 18816 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-18T20:27:40.181Z] PID: 11048 TID: 18816 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-18T20:27:40.209Z] PID: 11048 TID: 18816 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-08-18T20:27:40.210Z] PID: 11048 TID: 18816 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-18T20:27:40.210Z] PID: 11048 TID: 18816 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-18T20:27:40.210Z] PID: 11048 TID: 18816 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-18T20:27:40.373Z] PID: 11048 TID: 18816 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-18T20:27:40.606Z] PID: 11048 TID: 18816 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-18T20:27:40.606Z] PID: 11048 TID: 18816 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-18T20:27:40.606Z] PID: 11048 TID: 18816 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-18T20:27:40.606Z] PID: 11048 TID: 18816 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-18T20:27:40.621Z] PID: 11048 TID: 18816 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-18T20:27:40.623Z] PID: 11048 TID: 6164 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-18T20:27:40.624Z] PID: 11048 TID: 6164 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-18T20:27:40.624Z] PID: 11048 TID: 6164 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-18T20:27:40.624Z] PID: 11048 TID: 6164 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-18T20:27:40.624Z] PID: 11048 TID: 21008 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8181684,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":14765.2420233,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":14765.239168,"timestamp":17870848606244227,"weight":1.0}] 25 [2026-08-18T20:27:40.625Z] PID: 11048 TID: 6164 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-08-18T20:27:40.626Z] PID: 11048 TID: 6164 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-08-18T20:27:40.626Z] PID: 11048 TID: 6164 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-08-18T20:27:40.626Z] PID: 11048 TID: 6164 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-08-18T20:27:40.627Z] PID: 11048 TID: 18816 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-08-18T20:27:40.627Z] PID: 11048 TID: 18816 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-08-18T20:27:40.628Z] PID: 11048 TID: 2448 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-08-18T20:27:40.642Z] PID: 11048 TID: 18816 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [61629] 33 [2026-08-18T20:27:40.648Z] PID: 11048 TID: 19016 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8417647,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":14765.2656197,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":14765.2627644,"timestamp":17870848606480193,"weight":1.0}] 34 [2026-08-18T20:27:40.650Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787064514","updateType":"none","version":"13.768.7.6285"}] 35 [2026-08-18T20:27:40.650Z] PID: 11048 TID: 21848 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-18T20:27:40.650Z] PID: 11048 TID: 19016 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8439153,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":14765.2677701,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":14765.2649149,"timestamp":17870848606501698,"weight":1.0}] 37 [2026-08-18T20:27:40.651Z] PID: 11048 TID: 21848 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-08-18T20:27:40.651Z] PID: 11048 TID: 21848 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-08-18T20:27:40.653Z] PID: 11048 TID: 19016 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8444143,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":14765.2682692,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":14765.265414,"timestamp":17870848606506689,"weight":1.0}] 40 [2026-08-18T20:27:40.665Z] PID: 11048 TID: 6164 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-08-18T20:27:40.665Z] PID: 11048 TID: 6164 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-08-18T20:27:40.665Z] PID: 11048 TID: 6164 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-08-18T20:27:40.665Z] PID: 11048 TID: 20368 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8592216,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":14765.2830766,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":14765.2802213,"timestamp":17870848606654761,"weight":1.0}] 44 [2026-08-18T20:24:12.000Z] PID: 11048 TID: 21848 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787084652] drift[-208762.489ms] 45 [2026-08-18T20:24:12.027Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-08-18T20:24:12.028Z] PID: 11048 TID: 21848 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-08-18T20:24:12.195Z] PID: 11048 TID: 21812 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-08-18T20:24:12.195Z] PID: 11048 TID: 21812 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-08-18T20:24:12.195Z] PID: 11048 TID: 21848 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-08-18T20:24:12.197Z] PID: 11048 TID: 21848 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-08-18T20:24:12.199Z] PID: 11048 TID: 21848 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-08-18T20:24:12.200Z] PID: 11048 TID: 18816 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-08-18T20:24:12.200Z] PID: 11048 TID: 21848 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-08-18T20:24:12.200Z] PID: 11048 TID: 21848 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-08-18T20:24:12.200Z] PID: 11048 TID: 21848 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-08-18T20:24:12.201Z] PID: 11048 TID: 21848 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-08-18T20:24:12.205Z] PID: 11048 TID: 18816 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-08-18T20:24:12.206Z] PID: 11048 TID: 18816 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-08-18T20:24:12.306Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-18T20:24:18.716Z] PID: 11048 TID: 21720 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-08-18T20:24:18.716Z] PID: 11048 TID: 21848 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-08-18T20:24:18.716Z] PID: 11048 TID: 21848 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-08-18T20:39:12.433Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-18T20:54:12.570Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-18T21:09:12.701Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-18T21:24:12.705Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-18T21:39:12.846Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-18T21:54:13.011Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-18T22:09:13.137Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-18T22:24:13.123Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-18T22:39:13.258Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-18T22:54:13.392Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-18T23:09:13.524Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-18T23:24:13.000Z] PID: 11048 TID: 21848 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787095453] drift[867.150ms] 75 [2026-08-18T23:24:14.523Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-18T23:39:14.672Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-18T23:54:14.804Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-19T00:09:14.940Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-19T00:24:14.942Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-19T00:39:15.069Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-19T00:54:15.214Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-19T01:09:15.371Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-19T01:24:15.369Z] PID: 11048 TID: 21848 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-19T01:27:11.833Z] PID: 11048 TID: 7920 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 85 [2026-08-19T01:27:11.834Z] PID: 11048 TID: 16132 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":18180.4547643,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":32944.8786193,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":32944.875764,"timestamp":17871028318334199,"weight":1.0}] 1 [2026-08-19T07:40:03.451Z] PID: 27588 TID: 27592 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-19T07:40:03.451Z] PID: 27588 TID: 27592 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-19T07:40:03.465Z] PID: 27588 TID: 27592 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[27588] 4 [2026-08-19T07:40:03.465Z] PID: 27588 TID: 27592 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-19T07:40:03.466Z] PID: 27588 TID: 27592 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-19T07:40:03.467Z] PID: 27588 TID: 27592 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-19T07:40:03.468Z] PID: 27588 TID: 26648 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-19T07:40:03.752Z] PID: 27588 TID: 26648 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-19T07:40:03.753Z] PID: 27588 TID: 26648 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-19T07:40:03.773Z] PID: 27588 TID: 26648 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-08-19T07:40:03.774Z] PID: 27588 TID: 26648 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-19T07:40:03.774Z] PID: 27588 TID: 26648 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-19T07:40:03.775Z] PID: 27588 TID: 26648 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-19T07:40:03.935Z] PID: 27588 TID: 26648 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-19T07:40:04.163Z] PID: 27588 TID: 26648 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-19T07:40:04.163Z] PID: 27588 TID: 26648 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-19T07:40:04.163Z] PID: 27588 TID: 26648 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-19T07:40:04.163Z] PID: 27588 TID: 26648 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-19T07:40:04.177Z] PID: 27588 TID: 26648 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-19T07:40:04.179Z] PID: 27588 TID: 27768 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-19T07:40:04.180Z] PID: 27588 TID: 27768 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-19T07:40:04.180Z] PID: 27588 TID: 27768 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-19T07:40:04.181Z] PID: 27588 TID: 27768 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-19T07:40:04.181Z] PID: 27588 TID: 27772 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7888629,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":22142.7965317,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":22142.8038628,"timestamp":17871252041811283,"weight":1.0}] 25 [2026-08-19T07:40:04.182Z] PID: 27588 TID: 27768 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-08-19T07:40:04.183Z] PID: 27588 TID: 27768 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-08-19T07:40:04.183Z] PID: 27588 TID: 27768 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-08-19T07:40:04.183Z] PID: 27588 TID: 27768 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-08-19T07:40:04.183Z] PID: 27588 TID: 26648 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-08-19T07:40:04.183Z] PID: 27588 TID: 26648 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-08-19T07:40:04.187Z] PID: 27588 TID: 27740 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-08-19T07:40:04.199Z] PID: 27588 TID: 26648 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [56965] 33 [2026-08-19T07:40:04.207Z] PID: 27588 TID: 27756 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.815045,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":22142.8227138,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":22142.8300449,"timestamp":17871252042073102,"weight":1.0}] 34 [2026-08-19T07:40:04.209Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787095454","updateType":"none","version":"13.768.7.6285"}] 35 [2026-08-19T07:40:04.209Z] PID: 27588 TID: 28340 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-19T07:40:04.209Z] PID: 27588 TID: 27764 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8175711,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":22142.8252399,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":22142.8325709,"timestamp":17871252042098366,"weight":1.0}] 37 [2026-08-19T07:40:04.213Z] PID: 27588 TID: 27764 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8181621,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":22142.825831,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":22142.833162,"timestamp":17871252042104279,"weight":1.0}] 38 [2026-08-19T07:40:04.213Z] PID: 27588 TID: 28340 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 39 [2026-08-19T07:40:04.213Z] PID: 27588 TID: 28340 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 40 [2026-08-19T07:40:04.230Z] PID: 27588 TID: 27768 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-08-19T07:40:04.230Z] PID: 27588 TID: 27768 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-08-19T07:40:04.230Z] PID: 27588 TID: 27768 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-08-19T07:40:04.230Z] PID: 27588 TID: 27776 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8385132,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":22142.846182,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":22142.8535131,"timestamp":17871252042307786,"weight":1.0}] 44 [2026-08-19T07:40:04.343Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-08-19T07:36:36.000Z] PID: 27588 TID: 28340 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787124996] drift[-208344.963ms] 46 [2026-08-19T07:36:36.000Z] PID: 27588 TID: 28340 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-08-19T07:36:36.197Z] PID: 27588 TID: 28324 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-08-19T07:36:36.197Z] PID: 27588 TID: 28324 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-08-19T07:36:36.197Z] PID: 27588 TID: 28340 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-08-19T07:36:36.199Z] PID: 27588 TID: 28340 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-08-19T07:36:36.270Z] PID: 27588 TID: 26648 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 52 [2026-08-19T07:36:36.270Z] PID: 27588 TID: 28340 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 53 [2026-08-19T07:36:36.270Z] PID: 27588 TID: 28340 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 54 [2026-08-19T07:36:36.270Z] PID: 27588 TID: 28340 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 55 [2026-08-19T07:36:36.271Z] PID: 27588 TID: 28340 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 56 [2026-08-19T07:36:36.271Z] PID: 27588 TID: 28340 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 57 [2026-08-19T07:36:36.275Z] PID: 27588 TID: 26648 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-08-19T07:36:36.275Z] PID: 27588 TID: 26648 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-08-19T07:36:36.370Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-19T07:36:42.331Z] PID: 27588 TID: 28232 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-08-19T07:36:42.331Z] PID: 27588 TID: 28340 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-08-19T07:36:42.331Z] PID: 27588 TID: 28340 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-08-19T07:51:36.498Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-19T08:06:36.667Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-19T08:21:36.805Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-19T08:36:36.805Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-19T08:51:36.933Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-19T09:06:37.067Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-19T09:21:37.218Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-19T09:36:37.000Z] PID: 27588 TID: 28340 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787132197] drift[854.258ms] 71 [2026-08-19T09:36:38.212Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-19T09:51:38.355Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-19T10:06:38.496Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-19T10:21:38.644Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-19T10:36:38.651Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-19T10:51:38.799Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-19T11:06:38.938Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-19T11:21:39.133Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-19T11:36:39.121Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-19T11:51:39.260Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-19T11:51:39.260Z] PID: 27588 TID: 27756 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":15303.7823946,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.764.0.6277\",\"activationDate\":\"2026-08-07T21:37Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":37445.7900635,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":37445.7973945,"timestamp":17871402992605907,"weight":100.0000991821289}] 82 [2026-08-19T12:06:39.386Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-19T12:21:39.644Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-19T12:36:39.660Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-19T12:51:39.822Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-19T13:06:39.954Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-19T13:21:40.092Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-19T13:36:40.093Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-19T13:51:40.244Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-19T14:06:40.376Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-19T14:21:40.510Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-19T14:36:38.000Z] PID: 27588 TID: 28340 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787150198] drift[874.577ms] 93 [2026-08-19T14:36:41.509Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-19T14:51:41.640Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-19T15:06:41.772Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-19T15:21:41.907Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-19T15:36:41.909Z] PID: 27588 TID: 28340 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-19T15:50:05.242Z] PID: 27588 TID: 27592 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 99 [2026-08-19T15:50:05.243Z] PID: 27588 TID: 27760 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":29609.2977451,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":51751.3054139,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":51751.312745,"timestamp":17871546052429345,"weight":1.0}] 1 [2026-08-20T09:16:09.158Z] PID: 12248 TID: 18812 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-20T09:16:09.158Z] PID: 12248 TID: 18812 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-20T09:16:09.173Z] PID: 12248 TID: 18812 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[12248] 4 [2026-08-20T09:16:09.173Z] PID: 12248 TID: 18812 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-20T09:16:09.174Z] PID: 12248 TID: 18812 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-20T09:16:09.174Z] PID: 12248 TID: 18812 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-20T09:16:09.175Z] PID: 12248 TID: 30124 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-20T09:16:09.483Z] PID: 12248 TID: 30124 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-20T09:16:09.484Z] PID: 12248 TID: 30124 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-20T09:16:09.503Z] PID: 12248 TID: 30124 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-08-20T09:16:09.504Z] PID: 12248 TID: 30124 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-20T09:16:09.504Z] PID: 12248 TID: 30124 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-20T09:16:09.505Z] PID: 12248 TID: 30124 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-20T09:16:09.649Z] PID: 12248 TID: 30124 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-20T09:16:09.929Z] PID: 12248 TID: 30124 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-20T09:16:09.929Z] PID: 12248 TID: 30124 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-20T09:16:09.929Z] PID: 12248 TID: 30124 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-20T09:16:09.929Z] PID: 12248 TID: 30124 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-20T09:16:09.942Z] PID: 12248 TID: 30124 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-20T09:16:09.944Z] PID: 12248 TID: 21564 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-20T09:16:09.945Z] PID: 12248 TID: 21564 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-20T09:16:09.945Z] PID: 12248 TID: 21564 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-20T09:16:09.945Z] PID: 12248 TID: 21564 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-20T09:16:09.945Z] PID: 12248 TID: 5744 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8336806,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":62534.5662397,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":62534.5676805,"timestamp":17872173699458436,"weight":1.0}] 25 [2026-08-20T09:16:09.947Z] PID: 12248 TID: 21564 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-08-20T09:16:09.948Z] PID: 12248 TID: 21564 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-08-20T09:16:09.948Z] PID: 12248 TID: 21564 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-08-20T09:16:09.948Z] PID: 12248 TID: 21564 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-08-20T09:16:09.949Z] PID: 12248 TID: 30124 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-08-20T09:16:09.949Z] PID: 12248 TID: 30124 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-08-20T09:16:09.950Z] PID: 12248 TID: 29548 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-08-20T09:16:09.964Z] PID: 12248 TID: 30124 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [64883] 33 [2026-08-20T09:16:09.970Z] PID: 12248 TID: 2668 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8579076,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":62534.5904668,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":62534.5919075,"timestamp":17872173699700708,"weight":1.0}] 34 [2026-08-20T09:16:09.974Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787147500","updateType":"none","version":"13.768.7.6285"}] 35 [2026-08-20T09:16:09.974Z] PID: 12248 TID: 23428 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-20T09:16:09.974Z] PID: 12248 TID: 27372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.862,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":62534.5945593,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":62534.5959999,"timestamp":17872173699741630,"weight":1.0}] 37 [2026-08-20T09:16:09.976Z] PID: 12248 TID: 23428 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-08-20T09:16:09.976Z] PID: 12248 TID: 23428 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-08-20T09:16:09.978Z] PID: 12248 TID: 27372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.862597,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":62534.5951562,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":62534.5965968,"timestamp":17872173699747601,"weight":1.0}] 40 [2026-08-20T09:16:09.983Z] PID: 12248 TID: 21564 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-08-20T09:16:09.983Z] PID: 12248 TID: 21564 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-08-20T09:16:09.983Z] PID: 12248 TID: 21564 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-08-20T09:16:09.984Z] PID: 12248 TID: 32896 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.871803,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":62534.6043621,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":62534.6058029,"timestamp":17872173699839660,"weight":1.0}] 44 [2026-08-20T09:12:42.000Z] PID: 12248 TID: 23428 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787217162] drift[-208083.344ms] 45 [2026-08-20T09:12:42.027Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-08-20T09:12:42.027Z] PID: 12248 TID: 23428 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-08-20T09:12:42.175Z] PID: 12248 TID: 31836 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-08-20T09:12:42.175Z] PID: 12248 TID: 31836 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-08-20T09:12:42.175Z] PID: 12248 TID: 23428 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-08-20T09:12:42.176Z] PID: 12248 TID: 23428 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-08-20T09:12:42.179Z] PID: 12248 TID: 23428 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-08-20T09:12:42.179Z] PID: 12248 TID: 30124 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-08-20T09:12:42.180Z] PID: 12248 TID: 23428 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-08-20T09:12:42.180Z] PID: 12248 TID: 23428 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-08-20T09:12:42.180Z] PID: 12248 TID: 23428 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-08-20T09:12:42.180Z] PID: 12248 TID: 23428 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-08-20T09:12:42.184Z] PID: 12248 TID: 30124 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-08-20T09:12:42.185Z] PID: 12248 TID: 30124 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-08-20T09:12:42.289Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-20T09:12:48.737Z] PID: 12248 TID: 17160 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-08-20T09:12:48.737Z] PID: 12248 TID: 23428 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-08-20T09:12:48.737Z] PID: 12248 TID: 23428 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-08-20T09:27:42.426Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-20T09:42:42.555Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-20T09:42:42.555Z] PID: 12248 TID: 21564 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":1801.5264663,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.764.0.6277\",\"activationDate\":\"2026-08-07T21:37Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":64335.2590255,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":64335.2604661,"timestamp":17872189625552851,"weight":100.0000991821289}] 66 [2026-08-20T09:57:42.680Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-20T10:12:42.683Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-20T10:27:42.849Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-20T10:42:42.977Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-20T10:57:43.117Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-20T11:12:43.000Z] PID: 12248 TID: 23428 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787224363] drift[864.414ms] 72 [2026-08-20T11:12:44.122Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-20T11:27:44.259Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-20T11:42:44.421Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-20T11:57:44.559Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-20T12:12:44.549Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-20T12:27:44.690Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-20T12:42:44.830Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-20T12:57:44.971Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-20T13:12:44.958Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-20T13:27:45.086Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-20T13:42:45.219Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-20T13:57:45.358Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-20T14:12:45.350Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-20T14:27:45.489Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-20T14:42:45.657Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-20T14:57:45.789Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-20T15:12:45.794Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-20T15:27:45.931Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-20T15:42:46.057Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-20T15:57:46.227Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-20T16:12:44.000Z] PID: 12248 TID: 23428 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787242364] drift[859.067ms] 93 [2026-08-20T16:12:47.223Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-20T16:27:47.350Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-20T16:42:47.478Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-20T16:42:47.478Z] PID: 12248 TID: 32896 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":27005.4425783,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.764.0.6277\",\"activationDate\":\"2026-08-07T21:37Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":89539.1751375,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":89539.1765782,"timestamp":17872441674781488,"weight":100.0000991821289}] 97 [2026-08-20T16:57:47.616Z] PID: 12248 TID: 23428 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-20T17:01:07.947Z] PID: 12248 TID: 18812 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 99 [2026-08-20T17:01:07.947Z] PID: 12248 TID: 32372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":28105.9120334,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":90639.6445927,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":90639.6460334,"timestamp":17872452679476035,"weight":1.0}] 1 [2026-08-20T20:09:17.941Z] PID: 23160 TID: 23164 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-20T20:09:17.941Z] PID: 23160 TID: 23164 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-20T20:09:17.954Z] PID: 23160 TID: 23164 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[23160] 4 [2026-08-20T20:09:17.954Z] PID: 23160 TID: 23164 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-20T20:09:17.955Z] PID: 23160 TID: 23164 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-20T20:09:17.955Z] PID: 23160 TID: 23164 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-20T20:09:17.956Z] PID: 23160 TID: 23408 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-20T20:09:18.257Z] PID: 23160 TID: 23408 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-20T20:09:18.258Z] PID: 23160 TID: 23408 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-20T20:09:18.442Z] PID: 23160 TID: 23408 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-20T20:09:18.691Z] PID: 23160 TID: 23408 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-20T20:09:18.692Z] PID: 23160 TID: 23408 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-20T20:09:18.692Z] PID: 23160 TID: 23408 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-20T20:09:18.692Z] PID: 23160 TID: 23408 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-20T20:09:18.709Z] PID: 23160 TID: 23408 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-20T20:09:18.711Z] PID: 23160 TID: 23464 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-20T20:09:18.713Z] PID: 23160 TID: 23464 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-08-20T20:09:18.713Z] PID: 23160 TID: 23464 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-08-20T20:09:18.713Z] PID: 23160 TID: 23464 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-08-20T20:09:18.713Z] PID: 23160 TID: 23468 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8336753,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":11061.3329924,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":11061.3336749,"timestamp":17872565587132790,"weight":1.0}] 21 [2026-08-20T20:09:18.714Z] PID: 23160 TID: 23464 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-08-20T20:09:18.715Z] PID: 23160 TID: 23464 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-08-20T20:09:18.715Z] PID: 23160 TID: 23464 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-08-20T20:09:18.715Z] PID: 23160 TID: 23444 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 25 [2026-08-20T20:09:18.715Z] PID: 23160 TID: 23464 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 26 [2026-08-20T20:09:18.729Z] PID: 23160 TID: 23408 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [59693] 27 [2026-08-20T20:09:18.733Z] PID: 23160 TID: 23464 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-08-20T20:09:18.734Z] PID: 23160 TID: 23464 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-08-20T20:09:18.734Z] PID: 23160 TID: 23464 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 30 [2026-08-20T20:09:18.734Z] PID: 23160 TID: 23476 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8544802,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":11061.3537973,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":11061.3544798,"timestamp":17872565587340841,"weight":1.0}] 31 [2026-08-20T20:09:18.735Z] PID: 23160 TID: 23460 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8559013,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":11061.3552185,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":11061.355901,"timestamp":17872565587355053,"weight":1.0}] 32 [2026-08-20T20:09:18.738Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787238765","updateType":"none","version":"13.768.7.6285"}] 33 [2026-08-20T20:09:18.738Z] PID: 23160 TID: 23660 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-08-20T20:09:18.738Z] PID: 23160 TID: 23472 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8586746,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":11061.3579918,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":11061.3586743,"timestamp":17872565587382786,"weight":1.0}] 35 [2026-08-20T20:09:18.739Z] PID: 23160 TID: 23660 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-08-20T20:09:18.739Z] PID: 23160 TID: 23660 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-08-20T20:09:18.741Z] PID: 23160 TID: 23472 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8591509,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":11061.358468,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":11061.3591505,"timestamp":17872565587387549,"weight":1.0}] 38 [2026-08-20T20:09:18.874Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 39 [2026-08-20T20:05:50.000Z] PID: 23160 TID: 23660 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787256350] drift[-208875.507ms] 40 [2026-08-20T20:05:50.000Z] PID: 23160 TID: 23660 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-08-20T20:05:50.161Z] PID: 23160 TID: 23624 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-08-20T20:05:50.161Z] PID: 23160 TID: 23624 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-08-20T20:05:50.161Z] PID: 23160 TID: 23660 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-08-20T20:05:50.164Z] PID: 23160 TID: 23660 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-08-20T20:05:50.166Z] PID: 23160 TID: 23408 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 46 [2026-08-20T20:05:50.166Z] PID: 23160 TID: 23660 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 47 [2026-08-20T20:05:50.167Z] PID: 23160 TID: 23660 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 48 [2026-08-20T20:05:50.167Z] PID: 23160 TID: 23660 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 49 [2026-08-20T20:05:50.167Z] PID: 23160 TID: 23660 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 50 [2026-08-20T20:05:50.168Z] PID: 23160 TID: 23660 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-08-20T20:05:50.171Z] PID: 23160 TID: 23408 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-08-20T20:05:50.172Z] PID: 23160 TID: 23408 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-08-20T20:05:50.276Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-20T20:05:56.321Z] PID: 23160 TID: 21872 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-08-20T20:05:56.321Z] PID: 23160 TID: 23660 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-08-20T20:05:56.321Z] PID: 23160 TID: 23660 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-08-20T20:20:50.403Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-20T20:35:50.539Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-20T20:50:50.673Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-20T21:05:50.673Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-20T21:20:50.810Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-20T21:35:50.946Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-20T21:50:51.083Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-20T22:05:51.000Z] PID: 23160 TID: 23660 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787263551] drift[875.137ms] 65 [2026-08-20T22:05:52.108Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-20T22:20:52.235Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-20T22:35:52.366Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-20T22:50:52.498Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-20T23:05:52.516Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-20T23:20:52.681Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-20T23:35:52.811Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-20T23:50:52.965Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-21T00:05:52.956Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-21T00:20:53.087Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-21T00:35:53.213Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-21T00:50:53.344Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-21T01:05:53.341Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-21T01:20:53.471Z] PID: 23160 TID: 23660 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-21T01:25:44.329Z] PID: 23160 TID: 23164 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 80 [2026-08-21T01:25:44.330Z] PID: 23160 TID: 23476 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":19194.990007,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":30255.4893241,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":30255.4900067,"timestamp":17872755443299460,"weight":1.0}] 1 [2026-08-21T07:53:49.204Z] PID: 25976 TID: 25980 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-21T07:53:49.204Z] PID: 25976 TID: 25980 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-21T07:53:49.219Z] PID: 25976 TID: 25980 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[25976] 4 [2026-08-21T07:53:49.219Z] PID: 25976 TID: 25980 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-21T07:53:49.219Z] PID: 25976 TID: 25980 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-21T07:53:49.220Z] PID: 25976 TID: 25980 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-21T07:53:49.221Z] PID: 25976 TID: 26196 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-21T07:53:49.500Z] PID: 25976 TID: 26196 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-21T07:53:49.501Z] PID: 25976 TID: 26196 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-21T07:53:49.522Z] PID: 25976 TID: 26196 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-08-21T07:53:49.522Z] PID: 25976 TID: 26196 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-21T07:53:49.523Z] PID: 25976 TID: 26196 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-21T07:53:49.523Z] PID: 25976 TID: 26196 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-21T07:53:49.691Z] PID: 25976 TID: 26196 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-21T07:53:49.924Z] PID: 25976 TID: 26196 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-21T07:53:49.925Z] PID: 25976 TID: 26196 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-21T07:53:49.925Z] PID: 25976 TID: 26196 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-21T07:53:49.925Z] PID: 25976 TID: 26196 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-21T07:53:49.939Z] PID: 25976 TID: 26196 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-21T07:53:49.941Z] PID: 25976 TID: 26244 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-21T07:53:49.942Z] PID: 25976 TID: 26244 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-21T07:53:49.942Z] PID: 25976 TID: 26244 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-21T07:53:49.942Z] PID: 25976 TID: 26244 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-21T07:53:49.942Z] PID: 25976 TID: 26256 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8036498,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":23050.5598759,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":23050.553648,"timestamp":17872988299429136,"weight":1.0}] 25 [2026-08-21T07:53:49.944Z] PID: 25976 TID: 26244 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-08-21T07:53:49.944Z] PID: 25976 TID: 26244 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-08-21T07:53:49.945Z] PID: 25976 TID: 26244 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-08-21T07:53:49.945Z] PID: 25976 TID: 26244 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-08-21T07:53:49.946Z] PID: 25976 TID: 26196 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-08-21T07:53:49.946Z] PID: 25976 TID: 26196 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-08-21T07:53:49.947Z] PID: 25976 TID: 26228 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-08-21T07:53:49.961Z] PID: 25976 TID: 26244 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-08-21T07:53:49.961Z] PID: 25976 TID: 26244 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-08-21T07:53:49.961Z] PID: 25976 TID: 26244 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-08-21T07:53:49.961Z] PID: 25976 TID: 26240 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8219793,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":23050.5782056,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":23050.5719775,"timestamp":17872988299612435,"weight":1.0}] 36 [2026-08-21T07:53:49.962Z] PID: 25976 TID: 26196 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [60718] 37 [2026-08-21T07:53:49.969Z] PID: 25976 TID: 26248 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8302387,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":23050.586465,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":23050.580237,"timestamp":17872988299695030,"weight":1.0}] 38 [2026-08-21T07:53:49.971Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787268052","updateType":"none","version":"13.768.7.6285"}] 39 [2026-08-21T07:53:49.971Z] PID: 25976 TID: 26588 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-08-21T07:53:49.971Z] PID: 25976 TID: 26260 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8325384,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":23050.5887648,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":23050.5825367,"timestamp":17872988299718028,"weight":1.0}] 41 [2026-08-21T07:53:49.973Z] PID: 25976 TID: 26588 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-08-21T07:53:49.973Z] PID: 25976 TID: 26588 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-08-21T07:53:49.974Z] PID: 25976 TID: 26260 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8330358,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":23050.5892622,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":23050.5830341,"timestamp":17872988299723002,"weight":1.0}] 44 [2026-08-21T07:50:22.000Z] PID: 25976 TID: 26588 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787298622] drift[-208079.194ms] 45 [2026-08-21T07:50:22.026Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-08-21T07:50:22.027Z] PID: 25976 TID: 26588 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-08-21T07:50:22.219Z] PID: 25976 TID: 26576 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-08-21T07:50:22.219Z] PID: 25976 TID: 26576 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-08-21T07:50:22.220Z] PID: 25976 TID: 26588 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-08-21T07:50:22.223Z] PID: 25976 TID: 26588 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-08-21T07:50:22.227Z] PID: 25976 TID: 26588 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-08-21T07:50:22.227Z] PID: 25976 TID: 26196 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-08-21T07:50:22.227Z] PID: 25976 TID: 26588 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-08-21T07:50:22.228Z] PID: 25976 TID: 26588 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-08-21T07:50:22.228Z] PID: 25976 TID: 26588 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-08-21T07:50:22.228Z] PID: 25976 TID: 26588 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-08-21T07:50:22.233Z] PID: 25976 TID: 26196 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-08-21T07:50:22.234Z] PID: 25976 TID: 26196 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-08-21T07:50:22.336Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-21T07:50:28.316Z] PID: 25976 TID: 26468 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-08-21T07:50:28.316Z] PID: 25976 TID: 26588 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-08-21T07:50:28.316Z] PID: 25976 TID: 26588 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-08-21T08:05:22.467Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-21T08:20:22.613Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-21T08:35:22.751Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-21T08:50:22.781Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-21T09:05:22.915Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-21T09:20:23.047Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-21T09:35:23.184Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-21T09:50:23.178Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-21T10:05:23.331Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-21T10:20:23.465Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-21T10:35:23.606Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-21T10:50:23.626Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-21T11:05:23.775Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-21T11:20:23.904Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-21T11:35:24.040Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-21T11:50:23.000Z] PID: 25976 TID: 26588 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787313023] drift[866.086ms] 79 [2026-08-21T11:50:25.038Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-21T12:05:25.181Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-21T12:20:25.312Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-21T12:35:25.454Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-21T12:50:25.460Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-21T13:05:25.588Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-21T13:20:25.724Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-21T13:35:25.858Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-21T13:50:25.853Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-21T14:05:25.985Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-21T14:20:26.112Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-21T14:35:26.251Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-21T14:50:26.252Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-21T15:05:26.384Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-21T15:20:26.544Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-21T15:35:26.679Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-21T15:50:26.720Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-21T16:05:26.862Z] PID: 25976 TID: 26588 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-21T16:08:23.578Z] PID: 25976 TID: 25980 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 98 [2026-08-21T16:08:23.578Z] PID: 25976 TID: 26240 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":29882.6183332,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":52932.3745594,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":52932.3683315,"timestamp":17873285035787259,"weight":1.0}] 1 [2026-08-22T03:06:14.204Z] PID: 30100 TID: 30104 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-22T03:06:14.204Z] PID: 30100 TID: 30104 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-22T03:06:14.228Z] PID: 30100 TID: 30104 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[30100] 4 [2026-08-22T03:06:14.228Z] PID: 30100 TID: 30104 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-22T03:06:14.228Z] PID: 30100 TID: 30104 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-22T03:06:14.228Z] PID: 30100 TID: 30104 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-22T03:06:14.230Z] PID: 30100 TID: 30464 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-22T03:06:14.583Z] PID: 30100 TID: 30464 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-22T03:06:14.584Z] PID: 30100 TID: 30464 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-22T03:06:14.603Z] PID: 30100 TID: 30464 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-08-22T03:06:14.604Z] PID: 30100 TID: 30464 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-22T03:06:14.604Z] PID: 30100 TID: 30464 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-22T03:06:14.605Z] PID: 30100 TID: 30464 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-22T03:06:14.769Z] PID: 30100 TID: 30464 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-22T03:06:14.769Z] PID: 30100 TID: 30668 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [cldcfg.load.succ]: [{"appUptime":0.7616474,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":158},"systemUptime":39240.3828736,"taxonomy":"cldcfg.load.succ","throttleCount":0,"timeSinceSystemResume":39240.3866472,"timestamp":17873679747693356,"weight":19.999996185302734}] 16 [2026-08-22T03:06:15.003Z] PID: 30100 TID: 30464 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 17 [2026-08-22T03:06:15.003Z] PID: 30100 TID: 30464 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 18 [2026-08-22T03:06:15.003Z] PID: 30100 TID: 30464 INFO (eax::services::language::init) Language init: resolved default language=[tr] 19 [2026-08-22T03:06:15.003Z] PID: 30100 TID: 30464 INFO (eax::services::language::init) Language init: language=[tr] 20 [2026-08-22T03:06:15.018Z] PID: 30100 TID: 30464 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 21 [2026-08-22T03:06:15.020Z] PID: 30100 TID: 30672 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 22 [2026-08-22T03:06:15.021Z] PID: 30100 TID: 30672 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 23 [2026-08-22T03:06:15.021Z] PID: 30100 TID: 30672 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 24 [2026-08-22T03:06:15.021Z] PID: 30100 TID: 30672 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-08-22T03:06:15.021Z] PID: 30100 TID: 30676 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":1.0142426,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":39240.6354687,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":39240.6392424,"timestamp":17873679750219307,"weight":1.0}] 26 [2026-08-22T03:06:15.023Z] PID: 30100 TID: 30672 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-08-22T03:06:15.024Z] PID: 30100 TID: 30672 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 28 [2026-08-22T03:06:15.024Z] PID: 30100 TID: 30672 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 29 [2026-08-22T03:06:15.024Z] PID: 30100 TID: 30672 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 30 [2026-08-22T03:06:15.025Z] PID: 30100 TID: 30464 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 31 [2026-08-22T03:06:15.025Z] PID: 30100 TID: 30464 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 32 [2026-08-22T03:06:15.027Z] PID: 30100 TID: 30648 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 33 [2026-08-22T03:06:15.043Z] PID: 30100 TID: 30464 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [50794] 34 [2026-08-22T03:06:15.044Z] PID: 30100 TID: 30672 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-08-22T03:06:15.044Z] PID: 30100 TID: 30672 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 36 [2026-08-22T03:06:15.044Z] PID: 30100 TID: 30672 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 37 [2026-08-22T03:06:15.044Z] PID: 30100 TID: 30672 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 38 [2026-08-22T03:06:15.044Z] PID: 30100 TID: 30660 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":1.0369895,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":39240.6582158,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":39240.6619893,"timestamp":17873679750446779,"weight":1.0}] 39 [2026-08-22T03:06:15.050Z] PID: 30100 TID: 30668 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":1.042394,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":39240.6636202,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":39240.6673937,"timestamp":17873679750500823,"weight":1.0}] 40 [2026-08-22T03:06:15.052Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787320225","updateType":"none","version":"13.768.7.6285"}] 41 [2026-08-22T03:06:15.052Z] PID: 30100 TID: 14144 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 42 [2026-08-22T03:06:15.052Z] PID: 30100 TID: 30680 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":1.0449513,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":39240.6661775,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":39240.6699511,"timestamp":17873679750526398,"weight":1.0}] 43 [2026-08-22T03:06:15.055Z] PID: 30100 TID: 14144 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 44 [2026-08-22T03:06:15.055Z] PID: 30100 TID: 14144 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 45 [2026-08-22T03:06:15.056Z] PID: 30100 TID: 30680 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":1.0455051,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":39240.6667313,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":39240.6705049,"timestamp":17873679750531935,"weight":1.0}] 46 [2026-08-22T03:02:47.000Z] PID: 30100 TID: 14144 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787367767] drift[-208160.897ms] 47 [2026-08-22T03:02:47.028Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 48 [2026-08-22T03:02:47.029Z] PID: 30100 TID: 14144 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 49 [2026-08-22T03:02:47.177Z] PID: 30100 TID: 27008 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 50 [2026-08-22T03:02:47.177Z] PID: 30100 TID: 27008 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 51 [2026-08-22T03:02:47.177Z] PID: 30100 TID: 14144 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 52 [2026-08-22T03:02:47.180Z] PID: 30100 TID: 14144 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 53 [2026-08-22T03:02:47.186Z] PID: 30100 TID: 14144 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 54 [2026-08-22T03:02:47.187Z] PID: 30100 TID: 30464 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 55 [2026-08-22T03:02:47.187Z] PID: 30100 TID: 14144 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 56 [2026-08-22T03:02:47.188Z] PID: 30100 TID: 14144 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 57 [2026-08-22T03:02:47.188Z] PID: 30100 TID: 14144 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 58 [2026-08-22T03:02:47.188Z] PID: 30100 TID: 14144 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 59 [2026-08-22T03:02:47.192Z] PID: 30100 TID: 30464 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 60 [2026-08-22T03:02:47.193Z] PID: 30100 TID: 30464 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 61 [2026-08-22T03:02:47.291Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-22T03:02:53.880Z] PID: 30100 TID: 30576 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 63 [2026-08-22T03:02:53.880Z] PID: 30100 TID: 14144 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 64 [2026-08-22T03:02:53.880Z] PID: 30100 TID: 14144 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 65 [2026-08-22T03:17:47.423Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-22T03:32:47.555Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-22T03:47:47.691Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-22T04:02:47.687Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-22T04:17:47.815Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-22T04:32:47.945Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-22T04:47:48.097Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-22T05:02:48.109Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-22T05:17:48.250Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-22T05:32:48.385Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-22T05:47:48.514Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-22T06:02:48.512Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-22T06:17:48.647Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-22T06:32:48.780Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-22T06:47:48.916Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-22T07:02:48.000Z] PID: 30100 TID: 14144 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787382168] drift[872.530ms] 81 [2026-08-22T07:02:49.919Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-22T07:17:50.054Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-22T07:32:50.184Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-22T07:47:50.337Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-22T07:47:50.337Z] PID: 30100 TID: 30668 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":17104.016371,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.768.7.6285\",\"activationDate\":\"2026-08-21T17:30Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":56343.6375971,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":56343.6413707,"timestamp":17873848703371638,"weight":100.0000991821289}] 86 [2026-08-22T08:02:50.336Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-22T08:17:50.469Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-22T08:32:50.609Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-22T08:47:50.742Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-22T09:02:50.732Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-22T09:17:50.859Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-22T09:32:50.987Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-22T09:47:51.169Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-22T10:02:51.153Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-22T10:17:51.300Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-22T10:32:51.436Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-22T10:47:51.591Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-22T10:47:51.591Z] PID: 30100 TID: 30680 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":27905.6999084,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.768.7.6285\",\"activationDate\":\"2026-08-21T17:30Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":67145.3211347,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":67145.3249082,"timestamp":17873956715916861,"weight":100.0000991821289}] 99 [2026-08-22T11:02:51.587Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-22T11:17:51.719Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-08-22T11:32:51.846Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-22T11:47:51.979Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-22T12:02:51.982Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-22T12:17:52.122Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-22T12:32:52.247Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-22T12:47:52.384Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-22T13:02:49.000Z] PID: 30100 TID: 14144 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787403769] drift[864.292ms] 108 [2026-08-22T13:02:53.390Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-08-22T13:17:53.531Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-08-22T13:32:53.656Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-08-22T13:47:53.809Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-08-22T14:02:53.838Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-22T14:17:53.963Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-22T14:32:54.142Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-08-22T14:47:54.276Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-22T15:02:54.270Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-08-22T15:17:54.399Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-22T15:32:54.540Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-08-22T15:47:54.742Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-08-22T16:02:54.749Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-08-22T16:17:54.890Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-08-22T16:32:55.019Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-08-22T16:47:55.146Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-08-22T17:02:55.147Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-22T17:17:55.296Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-08-22T17:32:55.436Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-08-22T17:47:55.560Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-08-22T17:47:55.560Z] PID: 30100 TID: 30668 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":53109.6256966,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.768.7.6285\",\"activationDate\":\"2026-08-21T17:30Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":92349.2469228,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":92349.2506964,"timestamp":17874208755600634,"weight":100.0000991821289}] 129 [2026-08-22T18:02:50.000Z] PID: 30100 TID: 14144 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787421770] drift[849.565ms] 130 [2026-08-22T18:02:56.549Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-08-22T18:17:56.676Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-08-22T18:32:56.815Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-08-22T18:47:58.003Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-08-22T19:02:58.071Z] PID: 30100 TID: 14144 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-08-22T19:11:57.002Z] PID: 30100 TID: 30104 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 136 [2026-08-22T19:11:57.002Z] PID: 30100 TID: 30680 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":58150.4756784,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":97390.0969045,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":97390.1006782,"timestamp":17874259170021154,"weight":1.0}] 1 [2026-08-23T06:15:06.359Z] PID: 19532 TID: 17216 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-23T06:15:06.359Z] PID: 19532 TID: 17216 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-23T06:15:06.374Z] PID: 19532 TID: 17216 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[19532] 4 [2026-08-23T06:15:06.374Z] PID: 19532 TID: 17216 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-23T06:15:06.374Z] PID: 19532 TID: 17216 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-23T06:15:06.374Z] PID: 19532 TID: 17216 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-23T06:15:06.375Z] PID: 19532 TID: 7232 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-23T06:15:06.636Z] PID: 19532 TID: 7232 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-23T06:15:06.637Z] PID: 19532 TID: 7232 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-23T06:15:06.926Z] PID: 19532 TID: 7232 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-23T06:15:07.047Z] PID: 19532 TID: 25384 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig.load.succ]: [{"appUptime":0.7499628,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":408},"systemUptime":39559.6674298,"taxonomy":"statsig.load.succ","throttleCount":0,"timeSinceSystemResume":39559.6709627,"timestamp":17874657070477039,"weight":19.999996185302734}] 12 [2026-08-23T06:15:07.052Z] PID: 19532 TID: 7232 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 13 [2026-08-23T06:15:07.052Z] PID: 19532 TID: 7232 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 14 [2026-08-23T06:15:07.052Z] PID: 19532 TID: 7232 INFO (eax::services::language::init) Language init: resolved default language=[tr] 15 [2026-08-23T06:15:07.052Z] PID: 19532 TID: 7232 INFO (eax::services::language::init) Language init: language=[tr] 16 [2026-08-23T06:15:07.066Z] PID: 19532 TID: 7232 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 17 [2026-08-23T06:15:07.068Z] PID: 19532 TID: 14232 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 18 [2026-08-23T06:15:07.069Z] PID: 19532 TID: 14232 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 19 [2026-08-23T06:15:07.069Z] PID: 19532 TID: 14232 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 20 [2026-08-23T06:15:07.070Z] PID: 19532 TID: 14232 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 21 [2026-08-23T06:15:07.070Z] PID: 19532 TID: 20696 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7724249,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":39559.6898919,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":39559.6934247,"timestamp":17874657070701660,"weight":1.0}] 22 [2026-08-23T06:15:07.071Z] PID: 19532 TID: 14232 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 23 [2026-08-23T06:15:07.072Z] PID: 19532 TID: 14232 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 24 [2026-08-23T06:15:07.072Z] PID: 19532 TID: 14232 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 25 [2026-08-23T06:15:07.072Z] PID: 19532 TID: 14232 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 26 [2026-08-23T06:15:07.074Z] PID: 19532 TID: 6664 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 27 [2026-08-23T06:15:07.090Z] PID: 19532 TID: 7232 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [52925] 28 [2026-08-23T06:15:07.097Z] PID: 19532 TID: 23728 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7992577,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":39559.7167247,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":39559.7202575,"timestamp":17874657070969989,"weight":1.0}] 29 [2026-08-23T06:15:07.099Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787421776","updateType":"none","version":"13.768.7.6285"}] 30 [2026-08-23T06:15:07.099Z] PID: 19532 TID: 22608 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 31 [2026-08-23T06:15:07.099Z] PID: 19532 TID: 25384 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8013243,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":39559.7187913,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":39559.722324,"timestamp":17874657070990655,"weight":1.0}] 32 [2026-08-23T06:15:07.100Z] PID: 19532 TID: 22608 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 33 [2026-08-23T06:15:07.100Z] PID: 19532 TID: 22608 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 34 [2026-08-23T06:15:07.103Z] PID: 19532 TID: 25384 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8019387,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":39559.7194057,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":39559.7229384,"timestamp":17874657070996801,"weight":1.0}] 35 [2026-08-23T06:15:07.107Z] PID: 19532 TID: 14232 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 36 [2026-08-23T06:15:07.107Z] PID: 19532 TID: 14232 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 37 [2026-08-23T06:15:07.107Z] PID: 19532 TID: 14232 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 38 [2026-08-23T06:15:07.107Z] PID: 19532 TID: 15368 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8094097,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":39559.7268768,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":39559.7304095,"timestamp":17874657071071509,"weight":1.0}] 39 [2026-08-23T06:15:07.233Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-08-23T06:11:39.000Z] PID: 19532 TID: 22608 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787465499] drift[-208234.239ms] 41 [2026-08-23T06:11:39.000Z] PID: 19532 TID: 22608 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 42 [2026-08-23T06:11:39.229Z] PID: 19532 TID: 22816 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 43 [2026-08-23T06:11:39.229Z] PID: 19532 TID: 22816 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 44 [2026-08-23T06:11:39.229Z] PID: 19532 TID: 22608 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 45 [2026-08-23T06:11:39.232Z] PID: 19532 TID: 22608 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 46 [2026-08-23T06:11:39.279Z] PID: 19532 TID: 22608 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 47 [2026-08-23T06:11:39.279Z] PID: 19532 TID: 7232 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 48 [2026-08-23T06:11:39.279Z] PID: 19532 TID: 22608 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 49 [2026-08-23T06:11:39.280Z] PID: 19532 TID: 22608 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 50 [2026-08-23T06:11:39.280Z] PID: 19532 TID: 22608 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 51 [2026-08-23T06:11:39.280Z] PID: 19532 TID: 22608 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 52 [2026-08-23T06:11:39.285Z] PID: 19532 TID: 7232 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 53 [2026-08-23T06:11:39.286Z] PID: 19532 TID: 7232 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 54 [2026-08-23T06:11:39.385Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-08-23T06:11:45.373Z] PID: 19532 TID: 23344 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 56 [2026-08-23T06:11:45.373Z] PID: 19532 TID: 22608 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 57 [2026-08-23T06:11:45.373Z] PID: 19532 TID: 22608 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 58 [2026-08-23T06:26:39.512Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-23T06:41:39.646Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-23T06:56:39.779Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-23T07:11:39.794Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-23T07:26:39.927Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-23T07:41:40.055Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-23T07:56:40.186Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-23T08:11:40.182Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-23T08:26:40.311Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-23T08:41:40.442Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-23T08:56:40.575Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-23T09:11:40.576Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-23T09:26:40.726Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-23T09:41:40.889Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-23T09:56:41.059Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-23T10:11:40.000Z] PID: 19532 TID: 22608 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787479900] drift[865.759ms] 74 [2026-08-23T10:11:42.059Z] PID: 19532 TID: 22608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-23T10:25:29.721Z] PID: 19532 TID: 17216 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 76 [2026-08-23T10:25:29.721Z] PID: 19532 TID: 23728 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":15231.1887675,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":54790.1062345,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":54790.1097674,"timestamp":17874807297212437,"weight":1.0}] 1 [2026-08-24T08:23:10.949Z] PID: 27564 TID: 27568 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-24T08:23:10.949Z] PID: 27564 TID: 27568 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-24T08:23:10.963Z] PID: 27564 TID: 27568 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[27564] 4 [2026-08-24T08:23:10.963Z] PID: 27564 TID: 27568 INFO (eax::apps::utils::logAppInfo) Version: 13.768.7-6285-a4d603311 5 [2026-08-24T08:23:10.963Z] PID: 27564 TID: 27568 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-24T08:23:10.963Z] PID: 27564 TID: 27568 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe] 7 [2026-08-24T08:23:10.965Z] PID: 27564 TID: 10576 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-24T08:23:11.294Z] PID: 27564 TID: 10576 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-24T08:23:11.295Z] PID: 27564 TID: 10576 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-24T08:23:11.314Z] PID: 27564 TID: 10576 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-08-24T08:23:11.315Z] PID: 27564 TID: 10576 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-24T08:23:11.315Z] PID: 27564 TID: 10576 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-24T08:23:11.315Z] PID: 27564 TID: 10576 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-24T08:23:11.525Z] PID: 27564 TID: 10576 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-24T08:23:11.740Z] PID: 27564 TID: 10576 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-24T08:23:11.740Z] PID: 27564 TID: 10576 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-24T08:23:11.740Z] PID: 27564 TID: 10576 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-24T08:23:11.740Z] PID: 27564 TID: 10576 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-24T08:23:11.754Z] PID: 27564 TID: 10576 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-24T08:23:11.755Z] PID: 27564 TID: 26584 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-24T08:23:11.757Z] PID: 27564 TID: 26584 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-24T08:23:11.757Z] PID: 27564 TID: 26584 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-24T08:23:11.757Z] PID: 27564 TID: 26584 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-24T08:23:11.757Z] PID: 27564 TID: 25552 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8534733,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":78832.3789103,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":78832.3684732,"timestamp":17875597917573152,"weight":1.0}] 25 [2026-08-24T08:23:11.758Z] PID: 27564 TID: 26584 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-08-24T08:23:11.759Z] PID: 27564 TID: 26584 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-08-24T08:23:11.759Z] PID: 27564 TID: 26584 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-08-24T08:23:11.759Z] PID: 27564 TID: 26584 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-08-24T08:23:11.760Z] PID: 27564 TID: 10576 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-08-24T08:23:11.760Z] PID: 27564 TID: 10576 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-08-24T08:23:11.761Z] PID: 27564 TID: 26620 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-08-24T08:23:11.779Z] PID: 27564 TID: 26584 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-08-24T08:23:11.779Z] PID: 27564 TID: 26584 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-08-24T08:23:11.779Z] PID: 27564 TID: 26584 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-08-24T08:23:11.779Z] PID: 27564 TID: 26472 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8754866,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":78832.4009237,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":78832.3904865,"timestamp":17875597917793288,"weight":1.0}] 36 [2026-08-24T08:23:11.780Z] PID: 27564 TID: 10576 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [64427] 37 [2026-08-24T08:23:11.786Z] PID: 27564 TID: 26468 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8828713,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":78832.4083083,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":78832.3978711,"timestamp":17875597917867133,"weight":1.0}] 38 [2026-08-24T08:23:11.789Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787477200","updateType":"none","version":"13.768.7.6285"}] 39 [2026-08-24T08:23:11.789Z] PID: 27564 TID: 27960 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-08-24T08:23:11.789Z] PID: 27564 TID: 25584 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8852753,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3913","ecod":"0"},"systemUptime":78832.4107124,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":78832.4002752,"timestamp":17875597917891171,"weight":1.0}] 41 [2026-08-24T08:23:11.793Z] PID: 27564 TID: 25584 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8858568,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":78832.4112938,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":78832.4008567,"timestamp":17875597917896990,"weight":1.0}] 42 [2026-08-24T08:23:11.793Z] PID: 27564 TID: 27960 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 43 [2026-08-24T08:23:11.793Z] PID: 27564 TID: 27960 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 44 [2026-08-24T08:19:44.000Z] PID: 27564 TID: 27960 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787559584] drift[-207894.618ms] 45 [2026-08-24T08:19:44.058Z] PID: 27564 TID: 25552 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":1.0489553,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.768.7.6285","response":"{\"minimum\":{\"version\":\"13.768.7.6285\",\"activationDate\":\"2026-08-21T17:30Z\"},\"recommended\":{\"version\":\"13.768.7.6285\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":78832.5743923,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":78832.5639551,"timestamp":17875595840581787,"weight":100.0000991821289}] 46 [2026-08-24T08:19:44.058Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 47 [2026-08-24T08:19:44.059Z] PID: 27564 TID: 27960 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 48 [2026-08-24T08:19:44.156Z] PID: 27564 TID: 27888 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 49 [2026-08-24T08:19:44.156Z] PID: 27564 TID: 27888 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 50 [2026-08-24T08:19:44.156Z] PID: 27564 TID: 27960 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 51 [2026-08-24T08:19:44.158Z] PID: 27564 TID: 27960 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 52 [2026-08-24T08:19:44.160Z] PID: 27564 TID: 10576 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-08-24T08:19:44.161Z] PID: 27564 TID: 27960 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-08-24T08:19:44.161Z] PID: 27564 TID: 27960 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-08-24T08:19:44.161Z] PID: 27564 TID: 27960 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-08-24T08:19:44.161Z] PID: 27564 TID: 27960 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-08-24T08:19:44.161Z] PID: 27564 TID: 27960 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 58 [2026-08-24T08:19:44.165Z] PID: 27564 TID: 10576 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 59 [2026-08-24T08:19:44.166Z] PID: 27564 TID: 10576 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 60 [2026-08-24T08:19:44.259Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-24T08:19:50.504Z] PID: 27564 TID: 27848 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 62 [2026-08-24T08:19:50.504Z] PID: 27564 TID: 27960 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 63 [2026-08-24T08:19:50.504Z] PID: 27564 TID: 27960 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 64 [2026-08-24T08:34:44.417Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-24T08:49:44.546Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-24T09:04:44.688Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-24T09:19:44.697Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-24T09:34:44.835Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-24T09:49:44.959Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-24T10:04:45.146Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-24T10:19:45.141Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-24T10:34:45.293Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-24T10:49:45.435Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-24T11:04:45.573Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-24T11:19:45.580Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-24T11:34:45.790Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-24T11:49:45.963Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-24T12:04:46.111Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-24T12:19:45.000Z] PID: 27564 TID: 27960 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787573985] drift[840.024ms] 80 [2026-08-24T12:19:47.156Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-24T12:34:47.300Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-24T12:49:47.464Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-24T13:04:47.599Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-24T13:19:47.594Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-24T13:34:47.797Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-24T13:49:47.988Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-24T14:04:48.145Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-24T14:19:48.135Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-24T14:34:48.277Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-24T14:49:48.425Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-24T15:04:48.577Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-24T15:19:48.576Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-24T15:34:48.725Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-24T15:49:48.859Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-24T16:04:49.013Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-24T16:19:49.013Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-24T16:34:49.145Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-24T16:49:49.307Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-24T17:04:49.468Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-24T17:19:46.000Z] PID: 27564 TID: 27960 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787591986] drift[865.577ms] 101 [2026-08-24T17:19:50.475Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-24T17:34:50.604Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-24T17:49:50.731Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-24T18:04:50.858Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-24T18:19:50.869Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-24T18:34:51.010Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-24T18:49:51.173Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-24T19:03:05.076Z] PID: 27564 TID: 27896 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 109 [2026-08-24T19:03:05.076Z] PID: 27564 TID: 27896 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 110 [2026-08-24T19:03:05.076Z] PID: 27564 TID: 27960 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 111 [2026-08-24T19:03:05.077Z] PID: 27564 TID: 27960 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 112 [2026-08-24T19:03:05.079Z] PID: 27564 TID: 27960 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 113 [2026-08-24T19:03:05.080Z] PID: 27564 TID: 27960 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 114 [2026-08-24T19:03:05.080Z] PID: 27564 TID: 10576 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 115 [2026-08-24T19:03:05.081Z] PID: 27564 TID: 27960 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 116 [2026-08-24T19:03:05.081Z] PID: 27564 TID: 27960 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 117 [2026-08-24T19:03:05.082Z] PID: 27564 TID: 27960 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 118 [2026-08-24T19:03:05.235Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-08-24T19:03:05.238Z] PID: 27564 TID: 10576 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 120 [2026-08-24T19:03:05.300Z] PID: 27564 TID: 10576 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 121 [2026-08-24T19:03:11.462Z] PID: 27564 TID: 27840 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 122 [2026-08-24T19:03:11.462Z] PID: 27564 TID: 27960 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 123 [2026-08-24T19:03:11.462Z] PID: 27564 TID: 27960 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 124 [2026-08-24T19:18:05.373Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-24T19:33:05.344Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-08-24T19:48:05.475Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-08-24T20:03:05.617Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-08-24T20:18:05.763Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-08-24T20:33:05.724Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-08-24T20:48:05.866Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-08-24T21:03:06.003Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-08-24T21:18:06.152Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-08-24T21:33:06.146Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-08-24T21:48:06.300Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-08-24T22:03:06.440Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-08-24T22:18:06.567Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-08-24T22:19:47.000Z] PID: 27564 TID: 27960 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787609987] drift[832.096ms] 138 [2026-08-24T22:33:07.529Z] PID: 27564 TID: 27960 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-08-24T22:48:07.762Z] PID: 27564 TID: 26468 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":52103.870186,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.778.0.6291","response":"{\"version\":\"13.778.0.6291\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.778.0-6291-c7a33b6be.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.778.0.6291?locale=tr-TR"},"systemUptime":130935.395623,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":130935.3851858,"timestamp":17876116877625007,"weight":1.0}] 140 [2026-08-24T22:48:07.769Z] PID: 27564 TID: 26468 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":52103.870914,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"background","fvers":"13.768.7.6285","fvers_rev":6285,"shut":false,"tvers":"13.778.0.6291","tvers_rev":6291,"ubkt":"6","upst":"recommended"},"systemUptime":130935.3963511,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":130935.3859139,"timestamp":17876116877632287,"weight":1.0}] 141 [2026-08-24T22:48:07.774Z] PID: 27564 TID: 26468 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":52103.8765177,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"0","fvers":"13.768.7.6285","fvers_rev":6285,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.778.0-6291-c7a33b6be.zip","shut":false,"strt":"2026-08-24T22:48:07.764","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.778.0.6291-1787611687.zip","tvers":"13.778.0.6291","tvers_rev":6291,"ubkt":"6","upst":"recommended","uuid":"3aa9df82-f17d-4d4e-835c-4aa070fdf5fe"},"systemUptime":130935.4019548,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":130935.3915176,"timestamp":17876116877688323,"weight":1.0}] 142 [2026-08-24T22:48:10.922Z] PID: 27564 TID: 25552 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":52107.0303623,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"81093222","byte":"256091294","ctx":"background","endt":"2026-08-24T22:48:10.922","enst":"success","fvers":"13.768.7.6285","fvers_rev":6285,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.778.0-6291-c7a33b6be.zip","pct":"1.0000","shut":false,"strt":"2026-08-24T22:48:07.764","tvers":"13.778.0.6291","tvers_rev":6291,"ubkt":"6","uuid":"3aa9df82-f17d-4d4e-835c-4aa070fdf5fe"},"systemUptime":130938.5557993,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":130938.5453622,"timestamp":17876116909226768,"weight":1.0}] 143 [2026-08-24T22:48:10.923Z] PID: 27564 TID: 26472 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687] 144 [2026-08-24T22:48:13.336Z] PID: 27564 TID: 26472 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 145 [2026-08-24T22:48:13.349Z] PID: 27564 TID: 26472 WARN (eax::foundation::WorkQueue::push) Assert Warning Failed: condition[kUnconditionalAssert], message[WorkQueue backup detected in [kernel0]] 146 [2026-08-24T22:48:13.369Z] PID: 27564 TID: 27960 WARN (eax::foundation::WorkQueue::push) Assert Warning Failed: condition[kUnconditionalAssert], message[WorkQueue backup detected in [kernel0]] 147 [2026-08-24T22:48:17.400Z] PID: 27564 TID: 25552 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":52113.5085641,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.768.7.6285","fvers_rev":6285,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.778.0.6291-1787611687","sdur":"6.4770","shut":false,"stgtm":"2026-08-24T22:48:10.922","tvers":"13.778.0.6291","tvers_rev":6291,"ubkt":"6","uuid":"3aa9df82-f17d-4d4e-835c-4aa070fdf5fe"},"systemUptime":130945.0340012,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":130945.023564,"timestamp":17876116974008788,"weight":1.0}] 148 [2026-08-24T22:48:17.405Z] PID: 27564 TID: 27960 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 149 [2026-08-24T22:48:19.772Z] PID: 27564 TID: 27960 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 150 [2026-08-24T22:48:19.834Z] PID: 27564 TID: 26468 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":52115.9419286,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-08-24T22:48:19.834","fvers":"13.768.7.6285","fvers_rev":6285,"shut":false,"strt":"2026-08-24T22:48:19.834","stst":"new","tvers":"13.778.0.6291","tvers_rev":6291,"ubkt":"6","uuid":"3aa9df82-f17d-4d4e-835c-4aa070fdf5fe"},"systemUptime":130947.4673657,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":130947.4569285,"timestamp":17876116998342434,"weight":1.0}] 151 [2026-08-24T22:48:21.849Z] PID: 27564 TID: 27960 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 152 [2026-08-24T22:48:21.862Z] PID: 27564 TID: 27960 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 153 [2026-08-24T22:48:21.862Z] PID: 27564 TID: 27960 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 154 [2026-08-24T22:48:21.862Z] PID: 27564 TID: 27960 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 155 [2026-08-24T22:48:21.863Z] PID: 27564 TID: 26472 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":52117.9706876,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":130949.4961245,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":130949.4856875,"timestamp":17876117018630019,"weight":1.0}] 156 [2026-08-24T22:48:21.874Z] PID: 27564 TID: 27960 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 27564: C:\Program Files\Electronic Arts\EA Desktop\13.768.7.6285-1786558147\EA Desktop\EABackgroundService.exe 157 [2026-08-24T22:48:21.882Z] PID: 27564 TID: 27960 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 158 [2026-08-24T22:48:21.882Z] PID: 27564 TID: 27960 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\Destager\EADestager.exe], args[-noclient]' 159 [2026-08-24T22:48:21.979Z] PID: 27564 TID: 10576 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 160 [2026-08-24T22:48:21.979Z] PID: 27564 TID: 25552 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":52118.0875683,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":130949.6130052,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":130949.6025682,"timestamp":17876117019798828,"weight":1.0}] 161 [2026-08-24T22:48:22.023Z] PID: 27564 TID: 10576 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 162 [2026-08-24T22:48:22.048Z] PID: 27564 TID: 27568 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 163 [2026-08-24T22:48:22.048Z] PID: 27564 TID: 27568 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] 164 [2026-08-24T22:48:25.126Z] PID: 27564 TID: 10576 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests goodbye 1 [2026-08-24T22:51:55.837Z] PID: 43096 TID: 35312 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-24T22:51:55.837Z] PID: 43096 TID: 35312 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-24T22:51:55.848Z] PID: 43096 TID: 35312 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[43096] 4 [2026-08-24T22:51:55.848Z] PID: 43096 TID: 35312 INFO (eax::apps::utils::logAppInfo) Version: 13.778.0-6291-c7a33b6be 5 [2026-08-24T22:51:55.848Z] PID: 43096 TID: 35312 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-24T22:51:55.848Z] PID: 43096 TID: 35312 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\EA Desktop\EABackgroundService.exe] 7 [2026-08-24T22:51:55.849Z] PID: 43096 TID: 37500 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-24T22:51:56.077Z] PID: 43096 TID: 37500 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-24T22:51:56.077Z] PID: 43096 TID: 37500 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-24T22:51:56.092Z] PID: 43096 TID: 37500 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-08-24T22:51:56.093Z] PID: 43096 TID: 37500 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-24T22:51:56.093Z] PID: 43096 TID: 37500 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-24T22:51:56.093Z] PID: 43096 TID: 37500 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-24T22:51:56.245Z] PID: 43096 TID: 37500 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-24T22:51:56.494Z] PID: 43096 TID: 37500 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-24T22:51:56.494Z] PID: 43096 TID: 37500 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-24T22:51:56.494Z] PID: 43096 TID: 37500 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-24T22:51:56.494Z] PID: 43096 TID: 37500 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-24T22:51:56.506Z] PID: 43096 TID: 37500 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-24T22:51:56.508Z] PID: 43096 TID: 17880 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-24T22:51:56.509Z] PID: 43096 TID: 17880 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 22 [2026-08-24T22:51:56.509Z] PID: 43096 TID: 17880 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 23 [2026-08-24T22:51:56.509Z] PID: 43096 TID: 17880 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 24 [2026-08-24T22:51:56.509Z] PID: 43096 TID: 37500 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 25 [2026-08-24T22:51:56.509Z] PID: 43096 TID: 17880 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 26 [2026-08-24T22:51:56.509Z] PID: 43096 TID: 17880 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 27 [2026-08-24T22:51:56.509Z] PID: 43096 TID: 37500 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 28 [2026-08-24T22:51:56.509Z] PID: 43096 TID: 17880 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 29 [2026-08-24T22:51:56.509Z] PID: 43096 TID: 17880 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 30 [2026-08-24T22:51:56.509Z] PID: 43096 TID: 35240 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.709911,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":130957.1344762,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":130957.1309109,"timestamp":17876119165099034,"weight":1.0}] 31 [2026-08-24T22:51:56.510Z] PID: 43096 TID: 37872 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-08-24T22:51:56.511Z] PID: 43096 TID: 17880 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 33 [2026-08-24T22:51:56.512Z] PID: 43096 TID: 17880 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 34 [2026-08-24T22:51:56.512Z] PID: 43096 TID: 17880 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 35 [2026-08-24T22:51:56.512Z] PID: 43096 TID: 17880 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 36 [2026-08-24T22:51:56.514Z] PID: 43096 TID: 37500 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [58914] 37 [2026-08-24T22:51:56.519Z] PID: 43096 TID: 41992 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7197919,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":130957.1443571,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":130957.1407918,"timestamp":17876119165197844,"weight":1.0}] 38 [2026-08-24T22:51:56.532Z] PID: 43096 TID: 17880 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 39 [2026-08-24T22:51:56.532Z] PID: 43096 TID: 17880 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 40 [2026-08-24T22:51:56.532Z] PID: 43096 TID: 17880 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 41 [2026-08-24T22:51:56.532Z] PID: 43096 TID: 21232 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7326276,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":130957.1571928,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":130957.1536276,"timestamp":17876119165326198,"weight":1.0}] 42 [2026-08-24T22:51:56.533Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.778.0-6291-c7a33b6be.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787611687","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.778.0-6291-c7a33b6be.zip.sig","updateType":"recommended","version":"13.778.0.6291"}] 43 [2026-08-24T22:51:56.533Z] PID: 43096 TID: 45164 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 44 [2026-08-24T22:51:56.533Z] PID: 43096 TID: 42484 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7337363,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5934","ecod":"0"},"systemUptime":130957.1583015,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":130957.1547362,"timestamp":17876119165337290,"weight":1.0}] 45 [2026-08-24T22:51:56.534Z] PID: 43096 TID: 45164 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 46 [2026-08-24T22:51:56.534Z] PID: 43096 TID: 45164 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 47 [2026-08-24T22:51:56.537Z] PID: 43096 TID: 42484 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7339705,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":130957.1585358,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":130957.1549705,"timestamp":17876119165339633,"weight":1.0}] 48 [2026-08-24T22:51:56.677Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 49 [2026-08-24T22:51:56.677Z] PID: 43096 TID: 45164 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 50 [2026-08-24T22:51:56.910Z] PID: 43096 TID: 18300 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 51 [2026-08-24T22:51:56.910Z] PID: 43096 TID: 18300 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 52 [2026-08-24T22:48:29.000Z] PID: 43096 TID: 45164 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787611709] drift[-207986.513ms] 53 [2026-08-24T22:48:29.000Z] PID: 43096 TID: 45164 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 54 [2026-08-24T22:48:29.140Z] PID: 43096 TID: 25800 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 55 [2026-08-24T22:48:29.140Z] PID: 43096 TID: 45164 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 56 [2026-08-24T22:53:28.664Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-08-24T23:08:28.801Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-24T23:23:28.944Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-24T23:38:29.073Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-24T23:48:30.000Z] PID: 43096 TID: 45164 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787615310] drift[869.681ms] 61 [2026-08-24T23:53:30.076Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-25T00:08:30.209Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-25T00:23:30.362Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-25T00:38:30.974Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-25T00:53:30.967Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-25T01:08:31.095Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-25T01:23:31.228Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-25T01:38:31.376Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-25T01:53:31.354Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-25T02:08:31.485Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-25T02:23:31.612Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-25T02:38:31.748Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-25T02:53:31.746Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-25T03:08:31.896Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-25T03:23:32.034Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-25T03:38:32.170Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-25T03:48:31.000Z] PID: 43096 TID: 45164 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787629711] drift[862.594ms] 78 [2026-08-25T03:53:33.173Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-25T04:08:33.314Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-25T04:23:33.447Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-25T04:38:33.579Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-25T04:53:33.576Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-25T05:08:33.743Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-25T05:23:33.871Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-25T05:38:34.010Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-25T05:53:34.003Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-25T06:08:34.131Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-25T06:23:34.260Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-25T06:38:34.395Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-25T06:53:34.785Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-25T07:08:34.919Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-25T07:23:35.057Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-25T07:23:35.058Z] PID: 43096 TID: 14484 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":30906.3569619,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.778.0.6291","response":"{\"minimum\":{\"version\":\"13.768.7.6285\",\"activationDate\":\"2026-08-21T17:30Z\"},\"recommended\":{\"version\":\"13.778.0.6291\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":161862.7815271,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":161862.7779618,"timestamp":17876426150579119,"weight":100.0000991821289}] 94 [2026-08-25T07:38:35.198Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-25T07:48:53.238Z] PID: 43096 TID: 32512 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 96 [2026-08-25T07:48:53.238Z] PID: 43096 TID: 32512 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 97 [2026-08-25T07:48:53.238Z] PID: 43096 TID: 45164 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 98 [2026-08-25T07:48:53.239Z] PID: 43096 TID: 45164 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 99 [2026-08-25T07:48:53.248Z] PID: 43096 TID: 45164 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 100 [2026-08-25T07:48:53.248Z] PID: 43096 TID: 37500 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 101 [2026-08-25T07:48:53.249Z] PID: 43096 TID: 45164 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 102 [2026-08-25T07:48:53.249Z] PID: 43096 TID: 45164 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 103 [2026-08-25T07:48:53.249Z] PID: 43096 TID: 45164 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 104 [2026-08-25T07:48:53.249Z] PID: 43096 TID: 45164 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 105 [2026-08-25T07:48:53.356Z] PID: 43096 TID: 37500 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 106 [2026-08-25T07:48:53.397Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-25T07:48:53.510Z] PID: 43096 TID: 37500 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 108 [2026-08-25T07:49:01.212Z] PID: 43096 TID: 3792 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 109 [2026-08-25T07:49:01.212Z] PID: 43096 TID: 45164 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 110 [2026-08-25T07:49:01.212Z] PID: 43096 TID: 45164 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 111 [2026-08-25T08:03:53.533Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-08-25T08:18:53.678Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-25T08:33:53.822Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-25T08:48:32.000Z] PID: 43096 TID: 45164 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787647712] drift[828.828ms] 115 [2026-08-25T08:48:54.804Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-25T09:03:54.946Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-08-25T09:18:55.093Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-25T09:33:55.232Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-08-25T09:48:55.236Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-08-25T10:03:55.410Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-08-25T10:18:55.557Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-08-25T10:33:55.684Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-08-25T10:48:55.674Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-08-25T11:03:55.816Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-25T11:18:55.949Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-08-25T11:33:56.074Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-08-25T11:48:56.069Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-08-25T12:03:56.201Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-08-25T12:18:56.333Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-08-25T12:33:56.514Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-08-25T12:48:56.513Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-08-25T13:03:56.678Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-08-25T13:18:56.822Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-08-25T13:33:56.957Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-08-25T13:48:56.973Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-08-25T14:03:57.147Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-08-25T14:18:57.278Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-08-25T14:33:57.408Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-08-25T14:48:33.000Z] PID: 43096 TID: 45164 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787669313] drift[869.052ms] 140 [2026-08-25T14:48:58.415Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-08-25T15:03:58.570Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-08-25T15:18:58.699Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-08-25T15:33:58.835Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-08-25T15:48:58.837Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-08-25T15:50:06.550Z] PID: 43096 TID: 10584 INFO (eax::services::platform::updateSysInternetConnectivity) Sys connectivity changed from [online] to [offline] 146 [2026-08-25T15:50:06.550Z] PID: 43096 TID: 10584 INFO (eax::services::platform::updateAppInternetConnectivity) App connectivity changed from [online] to [offline] (sys=[offline], manualOffline=[false]) 147 [2026-08-25T15:50:06.550Z] PID: 43096 TID: 45164 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [offline] 148 [2026-08-25T15:50:06.552Z] PID: 43096 TID: 21232 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.ofln]: [{"appUptime":61297.0991668,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":true,"optional":false,"params":{"error_count":1,"state":2,"trigger":"server_timeout"},"systemUptime":192253.523732,"taxonomy":"boot.sess.ofln","throttleCount":0,"timeSinceSystemResume":192253.5201668,"timestamp":17876730065505826,"weight":1.0}] 149 [2026-08-25T15:50:08.566Z] PID: 43096 TID: 10584 INFO (eax::services::platform::updateSysInternetConnectivity) Sys connectivity changed from [offline] to [online] 150 [2026-08-25T15:50:08.566Z] PID: 43096 TID: 10584 INFO (eax::services::platform::updateAppInternetConnectivity) App connectivity changed from [offline] to [online] (sys=[online], manualOffline=[false]) 151 [2026-08-25T15:50:08.566Z] PID: 43096 TID: 45164 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 152 [2026-08-25T15:50:08.566Z] PID: 43096 TID: 41992 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":61299.1154553,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":1},"systemUptime":192255.5400204,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":192255.5364553,"timestamp":17876730085668711,"weight":1.0}] 153 [2026-08-25T15:50:08.567Z] PID: 43096 TID: 45164 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 154 [2026-08-25T16:03:59.211Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-08-25T16:18:59.657Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-08-25T16:34:00.095Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-08-25T16:49:00.538Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-08-25T17:04:00.534Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-08-25T17:19:00.672Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-08-25T17:34:00.808Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 161 [2026-08-25T17:49:00.956Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-08-25T17:50:10.000Z] PID: 43096 TID: 45164 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787680210] drift[864.155ms] 163 [2026-08-25T18:04:01.967Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 164 [2026-08-25T18:19:02.184Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 165 [2026-08-25T18:34:02.334Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 166 [2026-08-25T18:49:02.487Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 167 [2026-08-25T19:04:02.501Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 168 [2026-08-25T19:19:02.649Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 169 [2026-08-25T19:34:02.776Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 170 [2026-08-25T19:49:02.937Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 171 [2026-08-25T20:04:02.942Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 172 [2026-08-25T20:19:03.075Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 173 [2026-08-25T20:34:03.207Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 174 [2026-08-25T20:49:03.339Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 175 [2026-08-25T21:04:03.326Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 176 [2026-08-25T21:19:03.458Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 177 [2026-08-25T21:34:03.592Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 178 [2026-08-25T21:49:03.761Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 179 [2026-08-25T22:04:03.755Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-08-25T22:19:03.889Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-08-25T22:34:04.038Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-08-25T22:49:04.182Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-08-25T22:50:11.000Z] PID: 43096 TID: 45164 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787698211] drift[859.312ms] 184 [2026-08-25T23:04:05.352Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-08-25T23:19:05.665Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-08-25T23:34:05.792Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-08-25T23:49:05.928Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-08-26T00:04:05.937Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-08-26T00:19:06.092Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 190 [2026-08-26T00:34:06.222Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 191 [2026-08-26T00:49:06.355Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-08-26T01:04:06.378Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 193 [2026-08-26T01:19:06.506Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 194 [2026-08-26T01:34:06.709Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 195 [2026-08-26T01:49:06.845Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 196 [2026-08-26T01:51:59.972Z] PID: 43096 TID: 10584 INFO (eax::services::platform::updateSysInternetConnectivity) Sys connectivity changed from [online] to [offline] 197 [2026-08-26T01:51:59.972Z] PID: 43096 TID: 10584 INFO (eax::services::platform::updateAppInternetConnectivity) App connectivity changed from [online] to [offline] (sys=[offline], manualOffline=[false]) 198 [2026-08-26T01:51:59.972Z] PID: 43096 TID: 45164 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [offline] 199 [2026-08-26T01:51:59.972Z] PID: 43096 TID: 42484 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.ofln]: [{"appUptime":97410.3473499,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":true,"optional":false,"params":{"error_count":2,"state":2,"trigger":"server_timeout"},"systemUptime":228366.771915,"taxonomy":"boot.sess.ofln","throttleCount":0,"timeSinceSystemResume":228366.7683499,"timestamp":17877091199727960,"weight":1.0}] 200 [2026-08-26T01:52:02.001Z] PID: 43096 TID: 10584 INFO (eax::services::platform::updateSysInternetConnectivity) Sys connectivity changed from [offline] to [online] 201 [2026-08-26T01:52:02.001Z] PID: 43096 TID: 10584 INFO (eax::services::platform::updateAppInternetConnectivity) App connectivity changed from [offline] to [online] (sys=[online], manualOffline=[false]) 202 [2026-08-26T01:52:02.001Z] PID: 43096 TID: 45164 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 203 [2026-08-26T01:52:02.001Z] PID: 43096 TID: 45164 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 204 [2026-08-26T01:52:02.001Z] PID: 43096 TID: 41992 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":97412.3759042,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":2},"systemUptime":228368.8004692,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":228368.7969044,"timestamp":17877091220013501,"weight":1.0}] 205 [2026-08-26T01:52:03.000Z] PID: 43096 TID: 45164 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787709123] drift[500.247ms] 206 [2026-08-26T02:04:07.789Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 207 [2026-08-26T02:19:08.316Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 208 [2026-08-26T02:34:08.448Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 209 [2026-08-26T02:49:08.707Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 210 [2026-08-26T03:04:08.665Z] PID: 43096 TID: 45164 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 211 [2026-08-26T03:16:51.620Z] PID: 43096 TID: 35312 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 212 [2026-08-26T03:16:51.620Z] PID: 43096 TID: 42484 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":102501.6647138,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":233458.0892789,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":233458.0857138,"timestamp":17877142116203549,"weight":1.0}] 1 [2026-08-26T07:13:26.047Z] PID: 24952 TID: 24956 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-26T07:13:26.047Z] PID: 24952 TID: 24956 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-26T07:13:26.061Z] PID: 24952 TID: 24956 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[24952] 4 [2026-08-26T07:13:26.061Z] PID: 24952 TID: 24956 INFO (eax::apps::utils::logAppInfo) Version: 13.778.0-6291-c7a33b6be 5 [2026-08-26T07:13:26.065Z] PID: 24952 TID: 24956 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-26T07:13:26.065Z] PID: 24952 TID: 24956 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\EA Desktop\EABackgroundService.exe] 7 [2026-08-26T07:13:26.066Z] PID: 24952 TID: 27200 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-26T07:13:26.361Z] PID: 24952 TID: 27200 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-26T07:13:26.361Z] PID: 24952 TID: 27200 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-26T07:13:26.379Z] PID: 24952 TID: 27200 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-08-26T07:13:26.379Z] PID: 24952 TID: 27200 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-26T07:13:26.379Z] PID: 24952 TID: 27200 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-26T07:13:26.380Z] PID: 24952 TID: 27200 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-26T07:13:26.553Z] PID: 24952 TID: 27200 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-26T07:13:26.801Z] PID: 24952 TID: 27200 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-26T07:13:26.801Z] PID: 24952 TID: 27200 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-26T07:13:26.801Z] PID: 24952 TID: 27200 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-26T07:13:26.801Z] PID: 24952 TID: 27200 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-26T07:13:26.816Z] PID: 24952 TID: 27200 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-26T07:13:26.818Z] PID: 24952 TID: 27360 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-26T07:13:26.819Z] PID: 24952 TID: 27360 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-26T07:13:26.819Z] PID: 24952 TID: 27360 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-26T07:13:26.819Z] PID: 24952 TID: 27360 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-26T07:13:26.820Z] PID: 24952 TID: 27364 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.825645,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":13963.4400099,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":13963.434645,"timestamp":17877284068199995,"weight":1.0}] 25 [2026-08-26T07:13:26.821Z] PID: 24952 TID: 27360 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-08-26T07:13:26.822Z] PID: 24952 TID: 27360 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-08-26T07:13:26.822Z] PID: 24952 TID: 27360 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-08-26T07:13:26.822Z] PID: 24952 TID: 27360 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-08-26T07:13:26.822Z] PID: 24952 TID: 27200 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-08-26T07:13:26.822Z] PID: 24952 TID: 27200 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-08-26T07:13:26.824Z] PID: 24952 TID: 27328 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-08-26T07:13:26.849Z] PID: 24952 TID: 27200 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [53240] 33 [2026-08-26T07:13:26.851Z] PID: 24952 TID: 27360 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-08-26T07:13:26.851Z] PID: 24952 TID: 27360 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-08-26T07:13:26.851Z] PID: 24952 TID: 27360 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 36 [2026-08-26T07:13:26.851Z] PID: 24952 TID: 27348 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8567727,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":13963.4711378,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":13963.4657727,"timestamp":17877284068511280,"weight":1.0}] 37 [2026-08-26T07:13:26.856Z] PID: 24952 TID: 27352 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8624316,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":13963.4767966,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":13963.4714316,"timestamp":17877284068567869,"weight":1.0}] 38 [2026-08-26T07:13:26.859Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787709847","updateType":"none","version":"13.778.0.6291"}] 39 [2026-08-26T07:13:26.859Z] PID: 24952 TID: 26776 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-08-26T07:13:26.859Z] PID: 24952 TID: 27368 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8647828,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5934","ecod":"0"},"systemUptime":13963.4791479,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":13963.4737828,"timestamp":17877284068591382,"weight":1.0}] 41 [2026-08-26T07:13:26.862Z] PID: 24952 TID: 27368 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8662228,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":13963.4805878,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":13963.4752227,"timestamp":17877284068605782,"weight":1.0}] 42 [2026-08-26T07:13:26.862Z] PID: 24952 TID: 26776 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 43 [2026-08-26T07:13:26.863Z] PID: 24952 TID: 26776 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 44 [2026-08-26T07:13:27.014Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-08-26T07:09:59.000Z] PID: 24952 TID: 26776 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787728199] drift[-208015.934ms] 46 [2026-08-26T07:09:59.000Z] PID: 24952 TID: 26776 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-08-26T07:09:59.115Z] PID: 24952 TID: 636 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-08-26T07:09:59.115Z] PID: 24952 TID: 636 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-08-26T07:09:59.115Z] PID: 24952 TID: 26776 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-08-26T07:09:59.117Z] PID: 24952 TID: 26776 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-08-26T07:09:59.120Z] PID: 24952 TID: 26776 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-08-26T07:09:59.121Z] PID: 24952 TID: 27200 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-08-26T07:09:59.121Z] PID: 24952 TID: 26776 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-08-26T07:09:59.121Z] PID: 24952 TID: 26776 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-08-26T07:09:59.121Z] PID: 24952 TID: 26776 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-08-26T07:09:59.121Z] PID: 24952 TID: 26776 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-08-26T07:09:59.125Z] PID: 24952 TID: 27200 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-08-26T07:09:59.126Z] PID: 24952 TID: 27200 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-08-26T07:09:59.414Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-26T07:10:05.461Z] PID: 24952 TID: 27564 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-08-26T07:10:05.461Z] PID: 24952 TID: 26776 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-08-26T07:10:05.461Z] PID: 24952 TID: 26776 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-08-26T07:24:59.548Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-26T07:39:59.685Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-26T07:54:59.818Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-26T08:09:59.836Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-26T08:25:00.012Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-26T08:40:00.141Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-26T08:55:00.290Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-26T09:10:00.000Z] PID: 24952 TID: 26776 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787735400] drift[850.881ms] 71 [2026-08-26T09:10:01.267Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-26T09:25:01.406Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-26T09:40:01.545Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-26T09:55:01.712Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-26T10:10:01.709Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-26T10:25:01.843Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-26T10:40:01.984Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-26T10:55:02.109Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-26T11:10:02.099Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-26T11:25:02.233Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-26T11:40:02.404Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-26T11:55:02.602Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-26T12:10:02.605Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-26T12:10:02.606Z] PID: 24952 TID: 27368 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":18004.3188578,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.778.0.6291","response":"{\"minimum\":{\"version\":\"13.768.7.6285\",\"activationDate\":\"2026-08-21T17:30Z\"},\"recommended\":{\"version\":\"13.778.0.6291\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":31966.9332229,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":31966.9278578,"timestamp":17877462026059265,"weight":100.0000991821289}] 85 [2026-08-26T12:25:02.735Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-26T12:40:02.901Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-26T12:55:03.037Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-26T13:10:03.025Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-26T13:25:03.162Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-26T13:40:03.321Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-26T13:55:03.452Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-26T14:10:03.449Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-26T14:25:03.591Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-26T14:40:03.722Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-26T14:55:03.874Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-26T15:10:01.000Z] PID: 24952 TID: 26776 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787757001] drift[868.758ms] 97 [2026-08-26T15:10:04.881Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-26T15:25:05.032Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-26T15:40:05.168Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-26T15:55:05.293Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-08-26T16:10:05.292Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-26T16:25:05.456Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-26T16:40:05.582Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-26T16:55:05.723Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-26T17:10:05.692Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-26T17:25:05.819Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-26T17:40:05.956Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-26T17:55:06.098Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-08-26T18:10:06.064Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-08-26T18:25:06.195Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-08-26T18:40:06.331Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-08-26T18:55:06.469Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-26T19:10:06.471Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-26T19:25:06.598Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-08-26T19:40:06.736Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-26T19:55:06.881Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-08-26T20:10:06.886Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-26T20:25:07.014Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-08-26T20:40:07.144Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-08-26T20:55:07.277Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-08-26T21:10:02.000Z] PID: 24952 TID: 26776 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787778602] drift[858.325ms] 122 [2026-08-26T21:10:08.277Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-08-26T21:25:08.469Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-08-26T21:40:08.615Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-26T21:55:08.756Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-08-26T22:10:08.753Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-08-26T22:25:08.892Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-08-26T22:40:09.030Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-08-26T22:55:09.156Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-08-26T23:10:09.170Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-08-26T23:25:09.308Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-08-26T23:40:09.436Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-08-26T23:55:09.563Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-08-27T00:10:09.571Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-08-27T00:25:09.704Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-08-27T00:40:09.840Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-08-27T00:55:10.007Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-08-27T01:10:09.998Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-08-27T01:25:10.130Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-08-27T01:40:10.260Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-08-27T01:55:10.391Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-08-27T02:10:10.397Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-08-27T02:10:10.397Z] PID: 24952 TID: 27360 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":68412.0536328,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.778.0.6291","response":"{\"minimum\":{\"version\":\"13.768.7.6285\",\"activationDate\":\"2026-08-21T17:30Z\"},\"recommended\":{\"version\":\"13.778.0.6291\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":82374.6679979,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":82374.6626327,"timestamp":17877966103972361,"weight":100.0000991821289}] 144 [2026-08-27T02:25:10.530Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-08-27T02:40:10.669Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-08-27T02:55:10.806Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-08-27T03:10:03.000Z] PID: 24952 TID: 26776 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787800203] drift[865.520ms] 148 [2026-08-27T03:10:11.802Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-08-27T03:25:11.937Z] PID: 24952 TID: 26776 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-08-27T03:28:18.513Z] PID: 24952 TID: 24956 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 151 [2026-08-27T03:28:18.514Z] PID: 24952 TID: 27356 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":73099.3048346,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":87061.9191997,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":87061.9138346,"timestamp":17878012985139570,"weight":1.0}] 1 [2026-08-27T08:29:32.859Z] PID: 27204 TID: 27244 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-27T08:29:32.859Z] PID: 27204 TID: 27244 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-27T08:29:32.872Z] PID: 27204 TID: 27244 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[27204] 4 [2026-08-27T08:29:32.872Z] PID: 27204 TID: 27244 INFO (eax::apps::utils::logAppInfo) Version: 13.778.0-6291-c7a33b6be 5 [2026-08-27T08:29:32.873Z] PID: 27204 TID: 27244 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-27T08:29:32.873Z] PID: 27204 TID: 27244 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\EA Desktop\EABackgroundService.exe] 7 [2026-08-27T08:29:32.874Z] PID: 27204 TID: 27832 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-27T08:29:33.164Z] PID: 27204 TID: 27832 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 9 [2026-08-27T08:29:33.165Z] PID: 27204 TID: 27832 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-27T08:29:33.326Z] PID: 27204 TID: 27832 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-27T08:29:33.559Z] PID: 27204 TID: 27832 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-27T08:29:33.559Z] PID: 27204 TID: 27832 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-27T08:29:33.559Z] PID: 27204 TID: 27832 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-27T08:29:33.559Z] PID: 27204 TID: 27832 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-27T08:29:33.573Z] PID: 27204 TID: 27832 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-27T08:29:33.575Z] PID: 27204 TID: 27992 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-27T08:29:33.576Z] PID: 27204 TID: 27992 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-08-27T08:29:33.576Z] PID: 27204 TID: 27992 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-08-27T08:29:33.576Z] PID: 27204 TID: 27992 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-08-27T08:29:33.576Z] PID: 27204 TID: 27996 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7682746,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":17845.1873106,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":17845.1892746,"timestamp":17878193735768682,"weight":1.0}] 21 [2026-08-27T08:29:33.578Z] PID: 27204 TID: 27992 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-08-27T08:29:33.579Z] PID: 27204 TID: 27992 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-08-27T08:29:33.579Z] PID: 27204 TID: 27992 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-08-27T08:29:33.579Z] PID: 27204 TID: 27992 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-08-27T08:29:33.581Z] PID: 27204 TID: 27968 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-08-27T08:29:33.597Z] PID: 27204 TID: 27832 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [53031] 27 [2026-08-27T08:29:33.606Z] PID: 27204 TID: 28004 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7976071,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":17845.2166431,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":17845.2186072,"timestamp":17878193736062007,"weight":1.0}] 28 [2026-08-27T08:29:33.608Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787793910","updateType":"none","version":"13.778.0.6291"}] 29 [2026-08-27T08:29:33.608Z] PID: 27204 TID: 28472 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-08-27T08:29:33.608Z] PID: 27204 TID: 27984 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7997328,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5934","ecod":"0"},"systemUptime":17845.2187687,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":17845.2207327,"timestamp":17878193736083268,"weight":1.0}] 31 [2026-08-27T08:29:33.610Z] PID: 27204 TID: 28472 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-08-27T08:29:33.611Z] PID: 27204 TID: 28472 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-08-27T08:29:33.611Z] PID: 27204 TID: 27984 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8001181,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":17845.2191541,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":17845.2211181,"timestamp":17878193736087120,"weight":1.0}] 34 [2026-08-27T08:29:33.637Z] PID: 27204 TID: 27992 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-08-27T08:29:33.637Z] PID: 27204 TID: 27992 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 36 [2026-08-27T08:29:33.637Z] PID: 27204 TID: 27992 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 37 [2026-08-27T08:29:33.637Z] PID: 27204 TID: 28000 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8286811,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":17845.2477171,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":17845.2496812,"timestamp":17878193736372748,"weight":1.0}] 38 [2026-08-27T08:26:05.000Z] PID: 27204 TID: 28472 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787819165] drift[-208713.951ms] 39 [2026-08-27T08:26:05.027Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-08-27T08:26:05.029Z] PID: 27204 TID: 28472 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-08-27T08:26:05.223Z] PID: 27204 TID: 28420 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-08-27T08:26:05.223Z] PID: 27204 TID: 28420 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-08-27T08:26:05.223Z] PID: 27204 TID: 28472 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-08-27T08:26:05.224Z] PID: 27204 TID: 28472 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-08-27T08:26:05.227Z] PID: 27204 TID: 28472 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 46 [2026-08-27T08:26:05.227Z] PID: 27204 TID: 27832 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 47 [2026-08-27T08:26:05.227Z] PID: 27204 TID: 28472 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 48 [2026-08-27T08:26:05.228Z] PID: 27204 TID: 28472 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 49 [2026-08-27T08:26:05.228Z] PID: 27204 TID: 28472 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 50 [2026-08-27T08:26:05.228Z] PID: 27204 TID: 28472 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 51 [2026-08-27T08:26:05.232Z] PID: 27204 TID: 27832 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-08-27T08:26:05.233Z] PID: 27204 TID: 27832 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-08-27T08:26:05.338Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-27T08:26:11.991Z] PID: 27204 TID: 28364 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-08-27T08:26:11.991Z] PID: 27204 TID: 28472 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-08-27T08:26:11.991Z] PID: 27204 TID: 28472 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-08-27T08:41:05.489Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-27T08:56:05.626Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-27T09:11:05.778Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-27T09:26:06.000Z] PID: 27204 TID: 28472 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787822766] drift[862.340ms] 61 [2026-08-27T09:26:06.779Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-27T09:41:06.911Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-27T09:56:07.036Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-27T10:11:07.170Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-27T10:26:07.167Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-27T10:41:07.317Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-27T10:56:07.462Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-27T11:11:07.604Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-27T11:26:07.621Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-27T11:41:07.751Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-27T11:56:07.981Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-27T12:11:08.146Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-27T12:26:08.153Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-27T12:41:08.282Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-27T12:56:08.452Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-27T13:11:08.623Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-27T13:26:08.628Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-27T13:41:08.775Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-27T13:56:08.910Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-27T14:11:09.072Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-27T14:26:09.052Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-27T14:41:09.185Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-27T14:56:09.414Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-27T15:11:09.585Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-27T15:26:07.000Z] PID: 27204 TID: 28472 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787844367] drift[842.333ms] 86 [2026-08-27T15:26:10.562Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-27T15:41:10.694Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-27T15:56:10.819Z] PID: 27204 TID: 28472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-27T16:09:28.894Z] PID: 27204 TID: 27244 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 90 [2026-08-27T16:09:28.894Z] PID: 27204 TID: 28000 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":27803.7848714,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":45648.2039073,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":45648.2058714,"timestamp":17878469688944726,"weight":1.0}] 1 [2026-08-27T18:04:03.597Z] PID: 25076 TID: 25080 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-27T18:04:03.597Z] PID: 25076 TID: 25080 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-27T18:04:03.615Z] PID: 25076 TID: 25080 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[25076] 4 [2026-08-27T18:04:03.615Z] PID: 25076 TID: 25080 INFO (eax::apps::utils::logAppInfo) Version: 13.778.0-6291-c7a33b6be 5 [2026-08-27T18:04:03.616Z] PID: 25076 TID: 25080 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-27T18:04:03.616Z] PID: 25076 TID: 25080 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\EA Desktop\EABackgroundService.exe] 7 [2026-08-27T18:04:03.617Z] PID: 25076 TID: 14560 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-27T18:04:03.895Z] PID: 25076 TID: 14560 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-27T18:04:03.924Z] PID: 25076 TID: 14560 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-27T18:04:03.988Z] PID: 25076 TID: 14560 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-08-27T18:04:03.989Z] PID: 25076 TID: 14560 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-27T18:04:03.989Z] PID: 25076 TID: 14560 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-27T18:04:03.990Z] PID: 25076 TID: 14560 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-27T18:04:04.140Z] PID: 25076 TID: 14560 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-27T18:04:04.373Z] PID: 25076 TID: 14560 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-27T18:04:04.374Z] PID: 25076 TID: 14560 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-27T18:04:04.374Z] PID: 25076 TID: 14560 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-27T18:04:04.374Z] PID: 25076 TID: 14560 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-27T18:04:04.391Z] PID: 25076 TID: 14560 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-27T18:04:04.393Z] PID: 25076 TID: 24740 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-27T18:04:04.395Z] PID: 25076 TID: 24740 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-27T18:04:04.395Z] PID: 25076 TID: 24740 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-27T18:04:04.395Z] PID: 25076 TID: 24740 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-27T18:04:04.395Z] PID: 25076 TID: 24748 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8520377,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":6642.0145778,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":6642.008038,"timestamp":17878538443952573,"weight":1.0}] 25 [2026-08-27T18:04:04.396Z] PID: 25076 TID: 14560 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 26 [2026-08-27T18:04:04.396Z] PID: 25076 TID: 14560 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 27 [2026-08-27T18:04:04.397Z] PID: 25076 TID: 24740 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 28 [2026-08-27T18:04:04.398Z] PID: 25076 TID: 24740 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 29 [2026-08-27T18:04:04.398Z] PID: 25076 TID: 24740 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 30 [2026-08-27T18:04:04.398Z] PID: 25076 TID: 24740 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 31 [2026-08-27T18:04:04.399Z] PID: 25076 TID: 24728 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-08-27T18:04:04.412Z] PID: 25076 TID: 14560 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [58532] 33 [2026-08-27T18:04:04.418Z] PID: 25076 TID: 24736 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8755139,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":6642.0380543,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":6642.0315139,"timestamp":17878538444187339,"weight":1.0}] 34 [2026-08-27T18:04:04.422Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787840769","updateType":"none","version":"13.778.0.6291"}] 35 [2026-08-27T18:04:04.422Z] PID: 25076 TID: 25024 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-27T18:04:04.422Z] PID: 25076 TID: 24744 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8791961,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5934","ecod":"0"},"systemUptime":6642.0417364,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":6642.0351961,"timestamp":17878538444224162,"weight":1.0}] 37 [2026-08-27T18:04:04.424Z] PID: 25076 TID: 25024 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-08-27T18:04:04.424Z] PID: 25076 TID: 25024 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-08-27T18:04:04.426Z] PID: 25076 TID: 24744 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8796032,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":6642.0421435,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":6642.0356031,"timestamp":17878538444228233,"weight":1.0}] 40 [2026-08-27T18:04:04.430Z] PID: 25076 TID: 24740 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-08-27T18:04:04.430Z] PID: 25076 TID: 24740 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-08-27T18:04:04.430Z] PID: 25076 TID: 24740 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-08-27T18:04:04.430Z] PID: 25076 TID: 23424 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8869758,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":6642.0495161,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":6642.0429757,"timestamp":17878538444301957,"weight":1.0}] 44 [2026-08-27T18:04:04.557Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-08-27T18:04:04.559Z] PID: 25076 TID: 25024 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 46 [2026-08-27T18:00:36.000Z] PID: 25076 TID: 25024 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787853636] drift[-208587.858ms] 47 [2026-08-27T18:00:36.135Z] PID: 25076 TID: 24980 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-08-27T18:00:36.135Z] PID: 25076 TID: 24980 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-08-27T18:00:36.135Z] PID: 25076 TID: 25024 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-08-27T18:00:36.138Z] PID: 25076 TID: 25024 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-08-27T18:00:36.140Z] PID: 25076 TID: 25024 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-08-27T18:00:36.142Z] PID: 25076 TID: 14560 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-08-27T18:00:36.142Z] PID: 25076 TID: 25024 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-08-27T18:00:36.143Z] PID: 25076 TID: 25024 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-08-27T18:00:36.143Z] PID: 25076 TID: 25024 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-08-27T18:00:36.143Z] PID: 25076 TID: 25024 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-08-27T18:00:36.148Z] PID: 25076 TID: 14560 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-08-27T18:00:36.149Z] PID: 25076 TID: 14560 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-08-27T18:00:36.245Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-27T18:00:42.461Z] PID: 25076 TID: 23096 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-08-27T18:00:42.461Z] PID: 25076 TID: 25024 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-08-27T18:00:42.461Z] PID: 25076 TID: 25024 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-08-27T18:15:36.387Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-27T18:30:36.521Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-27T18:45:36.648Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-27T19:00:37.000Z] PID: 25076 TID: 25024 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787857237] drift[866.057ms] 67 [2026-08-27T19:00:37.654Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-27T19:15:37.786Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-27T19:30:37.927Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-27T19:45:38.064Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-27T20:00:38.073Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-27T20:15:38.235Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-27T20:30:38.361Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-27T20:45:38.497Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-27T21:00:38.497Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-27T21:15:38.628Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-27T21:30:38.758Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-27T21:45:38.890Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-27T22:00:38.904Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-27T22:15:39.036Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-27T22:30:39.174Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-27T22:45:39.307Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-27T23:00:39.275Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-27T23:15:39.404Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-27T23:30:39.534Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-27T23:45:39.665Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-28T00:00:39.681Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-28T00:15:39.807Z] PID: 25076 TID: 25024 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 1 [2026-08-28T08:25:59.247Z] PID: 24096 TID: 95644 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-28T08:25:59.247Z] PID: 24096 TID: 95644 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-28T08:25:59.267Z] PID: 24096 TID: 95644 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[24096] 4 [2026-08-28T08:25:59.267Z] PID: 24096 TID: 95644 INFO (eax::apps::utils::logAppInfo) Version: 13.778.0-6291-c7a33b6be 5 [2026-08-28T08:25:59.268Z] PID: 24096 TID: 95644 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-28T08:25:59.268Z] PID: 24096 TID: 95644 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\EA Desktop\EABackgroundService.exe] 7 [2026-08-28T08:25:59.269Z] PID: 24096 TID:105072 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-28T08:25:59.550Z] PID: 24096 TID:105072 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-28T08:25:59.550Z] PID: 24096 TID:105072 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-28T08:25:59.568Z] PID: 24096 TID:105072 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-08-28T08:25:59.568Z] PID: 24096 TID:105072 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-28T08:25:59.568Z] PID: 24096 TID:105072 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-28T08:25:59.569Z] PID: 24096 TID:105072 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-28T08:25:59.870Z] PID: 24096 TID:105072 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-28T08:25:59.997Z] PID: 24096 TID:105072 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-28T08:25:59.997Z] PID: 24096 TID:105072 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-28T08:25:59.997Z] PID: 24096 TID:105072 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-28T08:25:59.997Z] PID: 24096 TID:105072 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-28T08:26:00.016Z] PID: 24096 TID:105072 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-28T08:26:00.019Z] PID: 24096 TID: 62132 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-28T08:26:00.020Z] PID: 24096 TID: 62132 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-28T08:26:00.020Z] PID: 24096 TID: 62132 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-28T08:26:00.020Z] PID: 24096 TID: 62132 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-28T08:26:00.020Z] PID: 24096 TID: 60232 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8471168,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":26100.6386704,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":26100.6431165,"timestamp":17879055600205383,"weight":1.0}] 25 [2026-08-28T08:26:00.022Z] PID: 24096 TID: 62132 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-08-28T08:26:00.023Z] PID: 24096 TID: 62132 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-08-28T08:26:00.023Z] PID: 24096 TID: 62132 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-08-28T08:26:00.023Z] PID: 24096 TID: 62132 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-08-28T08:26:00.026Z] PID: 24096 TID:105072 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-08-28T08:26:00.026Z] PID: 24096 TID:105072 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-08-28T08:26:00.030Z] PID: 24096 TID: 29724 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-08-28T08:26:00.050Z] PID: 24096 TID:105072 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [62169] 33 [2026-08-28T08:26:00.058Z] PID: 24096 TID: 77392 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8846801,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":26100.6762338,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":26100.6806798,"timestamp":17879055600581017,"weight":1.0}] 34 [2026-08-28T08:26:00.060Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787876139","updateType":"none","version":"13.778.0.6291"}] 35 [2026-08-28T08:26:00.060Z] PID: 24096 TID: 19052 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-28T08:26:00.060Z] PID: 24096 TID: 9404 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8871711,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5934","ecod":"0"},"systemUptime":26100.6787249,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":26100.6831708,"timestamp":17879055600605930,"weight":1.0}] 37 [2026-08-28T08:26:00.063Z] PID: 24096 TID: 19052 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-08-28T08:26:00.063Z] PID: 24096 TID: 19052 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-08-28T08:26:00.064Z] PID: 24096 TID: 9404 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8875421,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":26100.6790958,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":26100.6835417,"timestamp":17879055600609642,"weight":1.0}] 40 [2026-08-28T08:26:00.149Z] PID: 24096 TID: 62132 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-08-28T08:26:00.150Z] PID: 24096 TID: 62132 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-08-28T08:26:00.150Z] PID: 24096 TID: 62132 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-08-28T08:26:00.150Z] PID: 24096 TID: 60232 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9766074,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":26100.7681612,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":26100.7726075,"timestamp":17879055601500291,"weight":1.0}] 44 [2026-08-28T08:26:00.240Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-08-28T08:22:33.000Z] PID: 24096 TID: 19052 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787905353] drift[-207241.669ms] 46 [2026-08-28T08:22:33.000Z] PID: 24096 TID: 19052 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-08-28T08:22:33.170Z] PID: 24096 TID: 90284 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-08-28T08:22:33.170Z] PID: 24096 TID: 90284 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-08-28T08:22:33.171Z] PID: 24096 TID: 19052 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-08-28T08:22:33.173Z] PID: 24096 TID: 19052 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-08-28T08:22:33.176Z] PID: 24096 TID:105072 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 52 [2026-08-28T08:22:33.176Z] PID: 24096 TID: 19052 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 53 [2026-08-28T08:22:33.177Z] PID: 24096 TID: 19052 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 54 [2026-08-28T08:22:33.177Z] PID: 24096 TID: 19052 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 55 [2026-08-28T08:22:33.177Z] PID: 24096 TID: 19052 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 56 [2026-08-28T08:22:33.177Z] PID: 24096 TID: 19052 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 57 [2026-08-28T08:22:33.182Z] PID: 24096 TID:105072 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-08-28T08:22:33.183Z] PID: 24096 TID:105072 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-08-28T08:22:33.292Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-28T08:22:39.876Z] PID: 24096 TID: 91964 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-08-28T08:22:39.877Z] PID: 24096 TID: 19052 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-08-28T08:22:39.877Z] PID: 24096 TID: 19052 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-08-28T08:37:33.436Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-28T08:37:33.436Z] PID: 24096 TID: 60232 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":901.5048301,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.778.0.6291","response":"{\"minimum\":{\"version\":\"13.768.7.6285\",\"activationDate\":\"2026-08-21T17:30Z\"},\"recommended\":{\"version\":\"13.778.0.6291\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":27001.2963839,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":27001.3008297,"timestamp":17879062534365827,"weight":100.0000991821289}] 65 [2026-08-28T08:52:33.565Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-28T09:07:33.693Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-28T09:22:33.699Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-28T09:37:33.840Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-28T09:52:33.978Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-28T10:07:34.112Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-28T10:22:34.121Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-28T10:37:34.260Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-28T10:52:34.397Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-28T11:07:34.530Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-28T11:22:34.506Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-28T11:37:34.647Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-28T11:52:34.841Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-28T12:07:34.981Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-28T12:22:34.000Z] PID: 24096 TID: 19052 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787919754] drift[768.478ms] 80 [2026-08-28T12:22:35.879Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-28T12:37:36.007Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-28T12:52:36.133Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-28T13:07:36.272Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-28T13:22:36.296Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-28T13:37:36.422Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-28T13:52:36.580Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-28T14:07:36.746Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-28T14:22:36.745Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-28T14:37:36.890Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-28T14:52:37.025Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-28T15:07:37.164Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-28T15:22:37.151Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-28T15:37:37.298Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-28T15:52:37.444Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-28T16:07:37.581Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-28T16:22:37.589Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-28T16:37:37.716Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-28T16:52:37.883Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-28T17:07:38.023Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-28T17:22:35.000Z] PID: 24096 TID: 19052 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787937755] drift[854.816ms] 101 [2026-08-28T17:22:39.021Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-28T17:37:39.178Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-28T17:52:39.317Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-28T18:07:39.456Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-28T18:22:39.464Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-28T18:37:39.598Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-28T18:52:39.765Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-28T19:07:39.906Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-08-28T19:22:39.889Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-08-28T19:37:40.048Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-08-28T19:52:40.216Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-08-28T20:07:40.343Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-28T20:22:40.351Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-28T20:37:40.490Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-08-28T20:52:40.623Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-28T21:07:40.762Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-08-28T21:22:40.760Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-28T21:37:40.928Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-08-28T21:52:41.069Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-08-28T22:07:41.209Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-08-28T22:22:36.000Z] PID: 24096 TID: 19052 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787955756] drift[871.723ms] 122 [2026-08-28T22:22:42.218Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-08-28T22:37:42.347Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-08-28T22:52:42.486Z] PID: 24096 TID: 19052 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-28T23:06:04.898Z] PID: 24096 TID: 95644 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 126 [2026-08-28T23:06:04.901Z] PID: 24096 TID: 9404 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":53012.0075045,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":79111.7990584,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":79111.8035044,"timestamp":17879583648981215,"weight":1.0}] 1 [2026-08-29T06:53:35.647Z] PID:104484 TID: 16852 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-29T06:53:35.647Z] PID:104484 TID: 16852 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-29T06:53:35.661Z] PID:104484 TID: 16852 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[104484] 4 [2026-08-29T06:53:35.661Z] PID:104484 TID: 16852 INFO (eax::apps::utils::logAppInfo) Version: 13.778.0-6291-c7a33b6be 5 [2026-08-29T06:53:35.662Z] PID:104484 TID: 16852 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-29T06:53:35.662Z] PID:104484 TID: 16852 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\EA Desktop\EABackgroundService.exe] 7 [2026-08-29T06:53:35.664Z] PID:104484 TID: 24124 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-29T06:53:35.974Z] PID:104484 TID: 24124 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-29T06:53:35.975Z] PID:104484 TID: 24124 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-29T06:53:35.993Z] PID:104484 TID: 24124 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-08-29T06:53:35.994Z] PID:104484 TID: 24124 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-29T06:53:35.994Z] PID:104484 TID: 24124 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-29T06:53:35.994Z] PID:104484 TID: 24124 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-29T06:53:36.199Z] PID:104484 TID: 24124 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-29T06:53:36.370Z] PID:104484 TID: 24124 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-29T06:53:36.370Z] PID:104484 TID: 24124 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-29T06:53:36.370Z] PID:104484 TID: 24124 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-29T06:53:36.370Z] PID:104484 TID: 24124 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-29T06:53:36.384Z] PID:104484 TID: 24124 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-29T06:53:36.386Z] PID:104484 TID: 21268 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-29T06:53:36.387Z] PID:104484 TID: 21268 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-29T06:53:36.387Z] PID:104484 TID: 21268 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-29T06:53:36.387Z] PID:104484 TID: 21268 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-29T06:53:36.388Z] PID:104484 TID: 26164 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.803942,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":27823.0022573,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":27823.0069416,"timestamp":17879864163879241,"weight":1.0}] 25 [2026-08-29T06:53:36.389Z] PID:104484 TID: 21268 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-08-29T06:53:36.389Z] PID:104484 TID: 21268 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-08-29T06:53:36.389Z] PID:104484 TID: 21268 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-08-29T06:53:36.390Z] PID:104484 TID: 21268 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-08-29T06:53:36.391Z] PID:104484 TID: 24124 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-08-29T06:53:36.391Z] PID:104484 TID: 24124 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-08-29T06:53:36.392Z] PID:104484 TID: 33208 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-08-29T06:53:36.407Z] PID:104484 TID: 24124 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [55818] 33 [2026-08-29T06:53:36.411Z] PID:104484 TID: 21268 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-08-29T06:53:36.411Z] PID:104484 TID: 21268 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-08-29T06:53:36.411Z] PID:104484 TID: 21268 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 36 [2026-08-29T06:53:36.411Z] PID:104484 TID: 28676 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8277201,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":27823.0260356,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":27823.0307198,"timestamp":17879864164117023,"weight":1.0}] 37 [2026-08-29T06:53:36.413Z] PID:104484 TID:104924 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8291373,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":27823.0274528,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":27823.032137,"timestamp":17879864164131196,"weight":1.0}] 38 [2026-08-29T06:53:36.415Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1787949460","updateType":"none","version":"13.778.0.6291"}] 39 [2026-08-29T06:53:36.415Z] PID:104484 TID:100512 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-08-29T06:53:36.415Z] PID:104484 TID: 19564 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8313215,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5934","ecod":"0"},"systemUptime":27823.029637,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":27823.0343212,"timestamp":17879864164153038,"weight":1.0}] 41 [2026-08-29T06:53:36.416Z] PID:104484 TID:100512 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-08-29T06:53:36.416Z] PID:104484 TID:100512 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-08-29T06:53:36.419Z] PID:104484 TID: 19564 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8317067,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":27823.0300221,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":27823.0347064,"timestamp":17879864164156890,"weight":1.0}] 44 [2026-08-29T06:50:09.000Z] PID:104484 TID:100512 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787986209] drift[-207516.379ms] 45 [2026-08-29T06:50:09.059Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-08-29T06:50:09.060Z] PID:104484 TID:100512 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-08-29T06:50:09.213Z] PID:104484 TID: 94220 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-08-29T06:50:09.213Z] PID:104484 TID: 94220 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-08-29T06:50:09.213Z] PID:104484 TID:100512 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-08-29T06:50:09.215Z] PID:104484 TID:100512 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-08-29T06:50:09.294Z] PID:104484 TID:100512 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-08-29T06:50:09.295Z] PID:104484 TID: 24124 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-08-29T06:50:09.295Z] PID:104484 TID:100512 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-08-29T06:50:09.295Z] PID:104484 TID:100512 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-08-29T06:50:09.295Z] PID:104484 TID:100512 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-08-29T06:50:09.295Z] PID:104484 TID:100512 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-08-29T06:50:09.302Z] PID:104484 TID: 24124 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-08-29T06:50:09.303Z] PID:104484 TID: 24124 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-08-29T06:50:09.398Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-29T06:50:15.976Z] PID:104484 TID: 40068 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-08-29T06:50:15.976Z] PID:104484 TID:100512 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-08-29T06:50:15.976Z] PID:104484 TID:100512 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-08-29T07:05:09.524Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-29T07:20:09.658Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-29T07:35:09.790Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-29T07:50:09.758Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-08-29T08:05:09.888Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-29T08:20:10.035Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-29T08:35:10.170Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-29T08:50:10.169Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-29T09:05:10.298Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-29T09:20:10.446Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-29T09:35:10.594Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-29T09:50:10.000Z] PID:104484 TID:100512 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1787997010] drift[850.748ms] 75 [2026-08-29T09:50:11.591Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-29T10:05:11.738Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-29T10:20:11.873Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-29T10:35:12.024Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-29T10:50:12.020Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-29T11:05:12.154Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-29T11:20:12.287Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-29T11:35:12.421Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-29T11:50:12.414Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-29T12:05:12.557Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-29T12:20:12.698Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-29T12:35:12.824Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-29T12:50:12.827Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-08-29T13:05:12.963Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-29T13:20:13.124Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-29T13:35:13.276Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-29T13:50:13.269Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-29T14:05:13.410Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-29T14:20:13.536Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-29T14:35:13.677Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-29T14:50:13.675Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-29T15:05:13.810Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-29T15:20:13.947Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-29T15:35:14.086Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-29T15:50:11.000Z] PID:104484 TID:100512 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788018611] drift[838.225ms] 100 [2026-08-29T15:50:15.057Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-08-29T16:05:15.212Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-29T16:20:15.356Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-29T16:35:15.514Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-29T16:50:15.505Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-29T17:05:15.644Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-29T17:20:15.777Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-29T17:35:15.914Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-29T17:50:15.902Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-08-29T18:05:16.042Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-08-29T18:20:16.206Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-08-29T18:35:16.339Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-08-29T18:50:16.345Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-29T19:05:16.613Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-29T19:20:16.842Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-08-29T19:35:16.980Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-29T19:50:16.987Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-08-29T20:05:17.124Z] PID:104484 TID:100512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-29T20:05:24.585Z] PID:104484 TID: 16852 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 119 [2026-08-29T20:05:24.586Z] PID:104484 TID: 77700 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":47716.4062077,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":75538.6045231,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":75538.6092074,"timestamp":17880339245853720,"weight":1.0}] 1 [2026-08-30T07:46:07.199Z] PID: 27980 TID: 27984 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-30T07:46:07.199Z] PID: 27980 TID: 27984 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-30T07:46:07.218Z] PID: 27980 TID: 27984 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[27980] 4 [2026-08-30T07:46:07.218Z] PID: 27980 TID: 27984 INFO (eax::apps::utils::logAppInfo) Version: 13.778.0-6291-c7a33b6be 5 [2026-08-30T07:46:07.220Z] PID: 27980 TID: 27984 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-30T07:46:07.220Z] PID: 27980 TID: 27984 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\EA Desktop\EABackgroundService.exe] 7 [2026-08-30T07:46:07.221Z] PID: 27980 TID: 28384 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-30T07:46:07.567Z] PID: 27980 TID: 28384 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-08-30T07:46:07.567Z] PID: 27980 TID: 28384 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-08-30T07:46:07.778Z] PID: 27980 TID: 28384 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-08-30T07:46:07.993Z] PID: 27980 TID: 28384 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-08-30T07:46:07.994Z] PID: 27980 TID: 28384 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-08-30T07:46:07.994Z] PID: 27980 TID: 28384 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-08-30T07:46:07.994Z] PID: 27980 TID: 28384 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-08-30T07:46:08.010Z] PID: 27980 TID: 28384 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-08-30T07:46:08.012Z] PID: 27980 TID: 28108 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-08-30T07:46:08.013Z] PID: 27980 TID: 28108 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-08-30T07:46:08.013Z] PID: 27980 TID: 28108 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-08-30T07:46:08.013Z] PID: 27980 TID: 28108 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-08-30T07:46:08.013Z] PID: 27980 TID: 28676 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8894402,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":32802.625099,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":32802.6234398,"timestamp":17880759680138105,"weight":1.0}] 21 [2026-08-30T07:46:08.015Z] PID: 27980 TID: 28108 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-08-30T07:46:08.015Z] PID: 27980 TID: 28108 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-08-30T07:46:08.016Z] PID: 27980 TID: 28108 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-08-30T07:46:08.016Z] PID: 27980 TID: 28108 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-08-30T07:46:08.020Z] PID: 27980 TID: 18016 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-08-30T07:46:08.039Z] PID: 27980 TID: 28384 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [61021] 27 [2026-08-30T07:46:08.048Z] PID: 27980 TID: 28684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9235993,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":32802.6592581,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":32802.6575988,"timestamp":17880759680479695,"weight":1.0}] 28 [2026-08-30T07:46:08.049Z] PID: 27980 TID: 28108 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-08-30T07:46:08.049Z] PID: 27980 TID: 28108 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-08-30T07:46:08.049Z] PID: 27980 TID: 28108 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 31 [2026-08-30T07:46:08.050Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788029416","updateType":"none","version":"13.778.0.6291"}] 32 [2026-08-30T07:46:08.050Z] PID: 27980 TID: 29592 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 33 [2026-08-30T07:46:08.050Z] PID: 27980 TID: 28684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9253313,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":32802.6609902,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":32802.6593309,"timestamp":17880759680497015,"weight":1.0}] 34 [2026-08-30T07:46:08.050Z] PID: 27980 TID: 28684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9260585,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5934","ecod":"0"},"systemUptime":32802.6617174,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":32802.6600581,"timestamp":17880759680504290,"weight":1.0}] 35 [2026-08-30T07:46:08.054Z] PID: 27980 TID: 29592 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-08-30T07:46:08.054Z] PID: 27980 TID: 29592 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-08-30T07:46:08.055Z] PID: 27980 TID: 28684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.926512,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":32802.6621709,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":32802.6605115,"timestamp":17880759680508827,"weight":1.0}] 38 [2026-08-30T07:42:41.000Z] PID: 27980 TID: 29592 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788075761] drift[-207164.427ms] 39 [2026-08-30T07:42:41.088Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-08-30T07:42:41.089Z] PID: 27980 TID: 29592 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-08-30T07:42:41.162Z] PID: 27980 TID: 29572 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-08-30T07:42:41.162Z] PID: 27980 TID: 29572 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-08-30T07:42:41.162Z] PID: 27980 TID: 29592 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-08-30T07:42:41.165Z] PID: 27980 TID: 29592 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-08-30T07:42:41.200Z] PID: 27980 TID: 29592 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 46 [2026-08-30T07:42:41.200Z] PID: 27980 TID: 28384 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 47 [2026-08-30T07:42:41.200Z] PID: 27980 TID: 29592 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 48 [2026-08-30T07:42:41.201Z] PID: 27980 TID: 29592 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 49 [2026-08-30T07:42:41.201Z] PID: 27980 TID: 29592 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 50 [2026-08-30T07:42:41.201Z] PID: 27980 TID: 29592 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 51 [2026-08-30T07:42:41.205Z] PID: 27980 TID: 28384 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-08-30T07:42:41.206Z] PID: 27980 TID: 28384 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-08-30T07:42:41.320Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-08-30T07:42:47.236Z] PID: 27980 TID: 29464 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-08-30T07:42:47.236Z] PID: 27980 TID: 29592 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-08-30T07:42:47.236Z] PID: 27980 TID: 29592 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-08-30T07:57:41.446Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-08-30T08:12:41.591Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-08-30T08:27:41.726Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-30T08:42:41.711Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-08-30T08:57:41.875Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-08-30T09:12:42.033Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-08-30T09:27:42.176Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-30T09:42:42.167Z] PID: 27980 TID: 29592 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-30T09:50:09.521Z] PID: 27980 TID: 27984 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 66 [2026-08-30T09:50:09.521Z] PID: 27980 TID: 28480 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":7649.8508705,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":40451.5865294,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":40451.5848701,"timestamp":17880834095217910,"weight":1.0}] 1 [2026-08-31T08:05:22.244Z] PID: 26280 TID: 58904 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-08-31T08:05:22.244Z] PID: 26280 TID: 58904 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-08-31T08:05:22.263Z] PID: 26280 TID: 58904 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[26280] 4 [2026-08-31T08:05:22.263Z] PID: 26280 TID: 58904 INFO (eax::apps::utils::logAppInfo) Version: 13.778.0-6291-c7a33b6be 5 [2026-08-31T08:05:22.264Z] PID: 26280 TID: 58904 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-08-31T08:05:22.264Z] PID: 26280 TID: 58904 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\EA Desktop\EABackgroundService.exe] 7 [2026-08-31T08:05:22.265Z] PID: 26280 TID: 47820 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-08-31T08:05:22.550Z] PID: 26280 TID: 47820 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-08-31T08:05:22.550Z] PID: 26280 TID: 47820 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-08-31T08:05:22.573Z] PID: 26280 TID: 47820 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-08-31T08:05:22.574Z] PID: 26280 TID: 47820 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-08-31T08:05:22.574Z] PID: 26280 TID: 47820 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-08-31T08:05:22.574Z] PID: 26280 TID: 47820 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-08-31T08:05:22.753Z] PID: 26280 TID: 47820 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-08-31T08:05:23.046Z] PID: 26280 TID: 47820 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-08-31T08:05:23.046Z] PID: 26280 TID: 47820 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-08-31T08:05:23.046Z] PID: 26280 TID: 47820 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-08-31T08:05:23.046Z] PID: 26280 TID: 47820 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-08-31T08:05:23.061Z] PID: 26280 TID: 47820 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-08-31T08:05:23.063Z] PID: 26280 TID: 51636 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-08-31T08:05:23.064Z] PID: 26280 TID: 51636 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-08-31T08:05:23.064Z] PID: 26280 TID: 51636 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-08-31T08:05:23.064Z] PID: 26280 TID: 51636 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-08-31T08:05:23.064Z] PID: 26280 TID: 34488 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8826369,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":79881.6773826,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":79881.6786369,"timestamp":17881635230648158,"weight":1.0}] 25 [2026-08-31T08:05:23.065Z] PID: 26280 TID: 47820 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 26 [2026-08-31T08:05:23.065Z] PID: 26280 TID: 47820 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 27 [2026-08-31T08:05:23.066Z] PID: 26280 TID: 51636 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 28 [2026-08-31T08:05:23.066Z] PID: 26280 TID: 52720 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 29 [2026-08-31T08:05:23.067Z] PID: 26280 TID: 51636 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 30 [2026-08-31T08:05:23.068Z] PID: 26280 TID: 51636 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 31 [2026-08-31T08:05:23.068Z] PID: 26280 TID: 51636 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 32 [2026-08-31T08:05:23.083Z] PID: 26280 TID: 47820 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [50601] 33 [2026-08-31T08:05:23.090Z] PID: 26280 TID: 26984 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9078328,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":79881.7025785,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":79881.7038328,"timestamp":17881635230900121,"weight":1.0}] 34 [2026-08-31T08:05:23.092Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788075761","updateType":"none","version":"13.778.0.6291"}] 35 [2026-08-31T08:05:23.092Z] PID: 26280 TID: 55656 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-08-31T08:05:23.092Z] PID: 26280 TID: 55504 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9104446,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5934","ecod":"0"},"systemUptime":79881.7051903,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":79881.7064446,"timestamp":17881635230926239,"weight":1.0}] 37 [2026-08-31T08:05:23.094Z] PID: 26280 TID: 55656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-08-31T08:05:23.094Z] PID: 26280 TID: 55656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-08-31T08:05:23.096Z] PID: 26280 TID: 55504 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9109147,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":79881.7056605,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":79881.7069147,"timestamp":17881635230930941,"weight":1.0}] 40 [2026-08-31T08:05:23.114Z] PID: 26280 TID: 51636 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-08-31T08:05:23.114Z] PID: 26280 TID: 51636 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-08-31T08:05:23.114Z] PID: 26280 TID: 51636 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-08-31T08:05:23.114Z] PID: 26280 TID: 55664 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9319456,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":79881.7266913,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":79881.7279456,"timestamp":17881635231141245,"weight":1.0}] 44 [2026-08-31T08:01:55.000Z] PID: 26280 TID: 55656 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788163315] drift[-208243.093ms] 45 [2026-08-31T08:01:55.031Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-08-31T08:01:55.031Z] PID: 26280 TID: 55656 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-08-31T08:01:55.093Z] PID: 26280 TID: 61020 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-08-31T08:01:55.093Z] PID: 26280 TID: 61020 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-08-31T08:01:55.094Z] PID: 26280 TID: 55656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-08-31T08:01:55.095Z] PID: 26280 TID: 55656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-08-31T08:01:55.097Z] PID: 26280 TID: 55656 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-08-31T08:01:55.097Z] PID: 26280 TID: 47820 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-08-31T08:01:55.097Z] PID: 26280 TID: 55656 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-08-31T08:01:55.098Z] PID: 26280 TID: 55656 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-08-31T08:01:55.098Z] PID: 26280 TID: 55656 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-08-31T08:01:55.098Z] PID: 26280 TID: 55656 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-08-31T08:01:55.102Z] PID: 26280 TID: 47820 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-08-31T08:01:55.103Z] PID: 26280 TID: 47820 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-08-31T08:01:55.244Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-08-31T08:02:03.179Z] PID: 26280 TID: 58652 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-08-31T08:02:03.180Z] PID: 26280 TID: 55656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-08-31T08:02:03.180Z] PID: 26280 TID: 55656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-08-31T08:16:55.372Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-08-31T08:31:55.523Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-08-31T08:46:55.660Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-08-31T09:01:56.000Z] PID: 26280 TID: 55656 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788166916] drift[872.382ms] 67 [2026-08-31T09:01:56.672Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-08-31T09:16:56.812Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-08-31T09:31:56.950Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-08-31T09:46:57.092Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-08-31T10:01:57.084Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-08-31T10:16:57.210Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-08-31T10:31:57.336Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-08-31T10:46:57.467Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-08-31T11:01:57.463Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-08-31T11:16:57.618Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-08-31T11:31:57.786Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-08-31T11:46:57.941Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-08-31T12:01:57.849Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-08-31T12:16:58.012Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-08-31T12:31:58.152Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-08-31T12:46:58.279Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-08-31T13:01:58.298Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-08-31T13:16:58.430Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-08-31T13:31:58.570Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-08-31T13:46:58.707Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-08-31T14:01:57.000Z] PID: 26280 TID: 55656 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788184917] drift[861.695ms] 88 [2026-08-31T14:01:59.712Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-08-31T14:16:59.849Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-08-31T14:31:59.987Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-08-31T14:47:00.118Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-08-31T15:02:00.116Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-08-31T15:17:00.247Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-08-31T15:32:00.394Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-08-31T15:47:00.528Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-08-31T16:02:00.533Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-08-31T16:17:00.659Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-08-31T16:32:00.792Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-08-31T16:47:00.920Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-08-31T17:02:00.922Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-08-31T17:17:01.078Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-08-31T17:32:01.218Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-08-31T17:47:01.343Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-08-31T18:02:01.355Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-08-31T18:17:01.492Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-08-31T18:32:01.634Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-08-31T18:47:01.767Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-08-31T19:01:58.000Z] PID: 26280 TID: 55656 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788202918] drift[742.093ms] 109 [2026-08-31T19:02:02.793Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-08-31T19:17:03.058Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-08-31T19:32:03.189Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-08-31T19:47:03.360Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-08-31T20:02:03.393Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-08-31T20:17:03.533Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-08-31T20:32:03.660Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-08-31T20:47:04.055Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-08-31T21:02:04.170Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-08-31T21:17:04.296Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-08-31T21:32:04.443Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-08-31T21:47:04.575Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-08-31T22:02:04.590Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-08-31T22:17:04.721Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-08-31T22:32:04.875Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-08-31T22:47:05.014Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-08-31T23:01:59.000Z] PID: 26280 TID: 55656 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788217319] drift[859.768ms] 126 [2026-08-31T23:02:06.014Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-08-31T23:17:06.147Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-08-31T23:32:06.298Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-08-31T23:47:06.429Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-09-01T00:02:06.437Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-09-01T00:17:06.564Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-09-01T00:32:06.695Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-09-01T00:47:06.849Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-09-01T01:02:06.860Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-09-01T01:17:07.013Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-09-01T01:32:07.143Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-09-01T01:47:07.282Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-09-01T02:02:07.282Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-09-01T02:17:07.415Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-09-01T02:32:07.569Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-09-01T02:47:07.722Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-09-01T03:02:07.733Z] PID: 26280 TID: 55656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-09-01T03:15:41.340Z] PID: 26280 TID: 58904 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 144 [2026-09-01T03:15:41.344Z] PID: 26280 TID: 26984 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":69226.2561681,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":149107.0509137,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":149107.0521681,"timestamp":17882325413405199,"weight":1.0}] 1 [2026-09-01T06:51:45.895Z] PID: 21852 TID: 21856 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-01T06:51:45.895Z] PID: 21852 TID: 21856 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-01T06:51:45.911Z] PID: 21852 TID: 21856 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[21852] 4 [2026-09-01T06:51:45.911Z] PID: 21852 TID: 21856 INFO (eax::apps::utils::logAppInfo) Version: 13.778.0-6291-c7a33b6be 5 [2026-09-01T06:51:45.912Z] PID: 21852 TID: 21856 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-01T06:51:45.912Z] PID: 21852 TID: 21856 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\EA Desktop\EABackgroundService.exe] 7 [2026-09-01T06:51:45.913Z] PID: 21852 TID: 20664 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-01T06:51:46.204Z] PID: 21852 TID: 20664 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-01T06:51:46.205Z] PID: 21852 TID: 20664 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-01T06:51:46.228Z] PID: 21852 TID: 20664 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-09-01T06:51:46.229Z] PID: 21852 TID: 20664 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-01T06:51:46.229Z] PID: 21852 TID: 20664 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-01T06:51:46.230Z] PID: 21852 TID: 20664 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-01T06:51:46.380Z] PID: 21852 TID: 20664 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-01T06:51:46.597Z] PID: 21852 TID: 20664 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-01T06:51:46.597Z] PID: 21852 TID: 20664 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-01T06:51:46.597Z] PID: 21852 TID: 20664 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-01T06:51:46.597Z] PID: 21852 TID: 20664 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-01T06:51:46.613Z] PID: 21852 TID: 20664 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-01T06:51:46.615Z] PID: 21852 TID: 22712 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-01T06:51:46.616Z] PID: 21852 TID: 22712 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-01T06:51:46.616Z] PID: 21852 TID: 22712 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-01T06:51:46.616Z] PID: 21852 TID: 22712 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-01T06:51:46.616Z] PID: 21852 TID: 22716 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7899768,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":12729.2297055,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":12729.2269765,"timestamp":17882455066165236,"weight":1.0}] 25 [2026-09-01T06:51:46.618Z] PID: 21852 TID: 22712 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-01T06:51:46.618Z] PID: 21852 TID: 20664 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 27 [2026-09-01T06:51:46.618Z] PID: 21852 TID: 20664 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 28 [2026-09-01T06:51:46.618Z] PID: 21852 TID: 22712 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 29 [2026-09-01T06:51:46.619Z] PID: 21852 TID: 22712 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 30 [2026-09-01T06:51:46.619Z] PID: 21852 TID: 22712 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 31 [2026-09-01T06:51:46.620Z] PID: 21852 TID: 22696 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-01T06:51:46.634Z] PID: 21852 TID: 22712 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-09-01T06:51:46.634Z] PID: 21852 TID: 22712 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-09-01T06:51:46.634Z] PID: 21852 TID: 22712 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-09-01T06:51:46.634Z] PID: 21852 TID: 22700 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8082283,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":12729.2479571,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":12729.245228,"timestamp":17882455066347750,"weight":1.0}] 36 [2026-09-01T06:51:46.638Z] PID: 21852 TID: 20664 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [52601] 37 [2026-09-01T06:51:46.645Z] PID: 21852 TID: 22704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.819011,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":12729.2587398,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":12729.2560106,"timestamp":17882455066455579,"weight":1.0}] 38 [2026-09-01T06:51:46.648Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788228127","updateType":"none","version":"13.778.0.6291"}] 39 [2026-09-01T06:51:46.648Z] PID: 21852 TID: 23764 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-09-01T06:51:46.648Z] PID: 21852 TID: 22720 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8219725,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"5934","ecod":"0"},"systemUptime":12729.2617013,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":12729.2589722,"timestamp":17882455066485194,"weight":1.0}] 41 [2026-09-01T06:51:46.651Z] PID: 21852 TID: 23764 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-09-01T06:51:46.651Z] PID: 21852 TID: 23764 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-09-01T06:51:46.652Z] PID: 21852 TID: 22720 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8221849,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":12729.2619138,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":12729.2591846,"timestamp":17882455066487321,"weight":1.0}] 44 [2026-09-01T06:51:46.779Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-09-01T06:48:19.000Z] PID: 21852 TID: 23764 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788245299] drift[-207780.275ms] 46 [2026-09-01T06:48:19.000Z] PID: 21852 TID: 23764 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-09-01T06:48:19.228Z] PID: 21852 TID: 23748 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::ClearLink2EAPending","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherError","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-01T06:48:19.228Z] PID: 21852 TID: 23748 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-01T06:48:19.228Z] PID: 21852 TID: 23764 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-01T06:48:19.230Z] PID: 21852 TID: 23764 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-01T06:48:19.233Z] PID: 21852 TID: 23764 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-09-01T06:48:19.235Z] PID: 21852 TID: 20664 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-09-01T06:48:19.235Z] PID: 21852 TID: 23764 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-09-01T06:48:19.235Z] PID: 21852 TID: 23764 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-09-01T06:48:19.235Z] PID: 21852 TID: 23764 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-09-01T06:48:19.235Z] PID: 21852 TID: 23764 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-09-01T06:48:19.240Z] PID: 21852 TID: 20664 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-01T06:48:19.241Z] PID: 21852 TID: 20664 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-01T06:48:19.354Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-01T06:48:25.327Z] PID: 21852 TID: 23632 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-01T06:48:25.327Z] PID: 21852 TID: 23764 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-01T06:48:25.327Z] PID: 21852 TID: 23764 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-01T07:03:19.484Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-01T07:18:19.649Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-01T07:33:19.814Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-01T07:48:19.818Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-01T08:03:19.963Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-01T08:18:20.088Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-01T08:33:20.235Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-01T08:48:20.227Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-01T09:03:20.369Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-01T09:18:20.497Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-01T09:33:20.640Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-01T09:48:20.632Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-01T10:03:20.763Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-01T10:18:20.889Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-01T10:33:21.027Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-01T10:48:21.025Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-01T11:03:21.187Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-01T11:18:21.312Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-01T11:33:21.446Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-01T11:48:20.000Z] PID: 21852 TID: 23764 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788263300] drift[863.492ms] 83 [2026-09-01T11:48:22.448Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-01T12:03:22.615Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-01T12:18:22.744Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-01T12:33:22.902Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-01T12:48:22.915Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-01T13:03:23.052Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-01T13:18:23.195Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-01T13:33:23.327Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-01T13:48:23.309Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-01T14:03:23.453Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-01T14:18:23.585Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-01T14:33:23.722Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-01T14:48:23.712Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-01T15:03:23.844Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-01T15:18:23.970Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-01T15:33:24.097Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-01T15:48:24.114Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-01T16:03:24.248Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-01T16:18:24.380Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-01T16:33:24.514Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-01T16:48:21.000Z] PID: 21852 TID: 23764 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788281301] drift[859.422ms] 104 [2026-09-01T16:48:25.510Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-01T17:03:25.661Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-01T17:18:25.800Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-01T17:33:25.932Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-01T17:48:25.946Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-01T18:03:26.078Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-01T18:18:26.203Z] PID: 21852 TID: 23764 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-01T18:33:26.456Z] PID: 21852 TID: 22712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":42307.9282737,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.783.0.6296","response":"{\"version\":\"13.783.0.6296\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.783.0-6296-d09621539.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.783.0.6296?locale=tr-TR"},"systemUptime":55036.3680024,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":55036.3652734,"timestamp":17882876064561968,"weight":1.0}] 112 [2026-09-01T18:33:26.466Z] PID: 21852 TID: 22712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":42307.9296956,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"background","fvers":"13.778.0.6291","fvers_rev":6291,"shut":false,"tvers":"13.783.0.6296","tvers_rev":6296,"ubkt":"6","upst":"recommended"},"systemUptime":55036.3694244,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":55036.3666953,"timestamp":17882876064576187,"weight":1.0}] 113 [2026-09-01T18:33:26.475Z] PID: 21852 TID: 22712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":42307.9342331,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"0","fvers":"13.778.0.6291","fvers_rev":6291,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.783.0-6296-d09621539.zip","shut":false,"strt":"2026-09-01T18:33:26.459","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.783.0.6296-1788287606.zip","tvers":"13.783.0.6296","tvers_rev":6296,"ubkt":"6","upst":"recommended","uuid":"46c4fa33-220a-4888-b094-05bd65d558b1"},"systemUptime":55036.3739619,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":55036.3712327,"timestamp":17882876064621567,"weight":1.0}] 114 [2026-09-01T18:33:26.830Z] PID: 21852 TID: 22704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":42308.3025616,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1788287606000"},"systemUptime":55036.7422903,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":55036.7395613,"timestamp":17882876068304849,"weight":1.0}] 115 [2026-09-01T18:33:30.483Z] PID: 21852 TID: 22716 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":42311.9555876,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"63710759","byte":"256321873","ctx":"background","endt":"2026-09-01T18:33:30.483","enst":"success","fvers":"13.778.0.6291","fvers_rev":6291,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.783.0-6296-d09621539.zip","pct":"1.0000","shut":false,"strt":"2026-09-01T18:33:26.459","tvers":"13.783.0.6296","tvers_rev":6296,"ubkt":"6","uuid":"46c4fa33-220a-4888-b094-05bd65d558b1"},"systemUptime":55040.3953164,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":55040.3925873,"timestamp":17882876104835110,"weight":1.0}] 116 [2026-09-01T18:33:30.483Z] PID: 21852 TID: 22700 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606] 117 [2026-09-01T18:33:32.958Z] PID: 21852 TID: 22700 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 118 [2026-09-01T18:33:37.876Z] PID: 21852 TID: 22704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":42319.3488469,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.778.0.6291","fvers_rev":6291,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.783.0.6296-1788287606","sdur":"7.3930","shut":false,"stgtm":"2026-09-01T18:33:30.483","tvers":"13.783.0.6296","tvers_rev":6296,"ubkt":"6","uuid":"46c4fa33-220a-4888-b094-05bd65d558b1"},"systemUptime":55047.7885756,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":55047.7858467,"timestamp":17882876178767702,"weight":1.0}] 119 [2026-09-01T18:33:37.880Z] PID: 21852 TID: 23764 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 120 [2026-09-01T18:33:40.862Z] PID: 21852 TID: 23764 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 121 [2026-09-01T18:33:40.954Z] PID: 21852 TID: 22708 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":42322.4262726,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-09-01T18:33:40.953","fvers":"13.778.0.6291","fvers_rev":6291,"shut":false,"strt":"2026-09-01T18:33:40.953","stst":"new","tvers":"13.783.0.6296","tvers_rev":6296,"ubkt":"6","uuid":"46c4fa33-220a-4888-b094-05bd65d558b1"},"systemUptime":55050.8660014,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":55050.8632724,"timestamp":17882876209541955,"weight":1.0}] 122 [2026-09-01T18:33:42.970Z] PID: 21852 TID: 23764 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 123 [2026-09-01T18:33:43.012Z] PID: 21852 TID: 23764 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 124 [2026-09-01T18:33:43.012Z] PID: 21852 TID: 23764 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 125 [2026-09-01T18:33:43.012Z] PID: 21852 TID: 23764 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 126 [2026-09-01T18:33:43.012Z] PID: 21852 TID: 22700 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":42324.4847146,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":55052.9244433,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":55052.9217143,"timestamp":17882876230126379,"weight":1.0}] 127 [2026-09-01T18:33:43.051Z] PID: 21852 TID: 23764 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 21852: C:\Program Files\Electronic Arts\EA Desktop\13.778.0.6291-1787611687\EA Desktop\EABackgroundService.exe 128 [2026-09-01T18:33:43.069Z] PID: 21852 TID: 23764 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 129 [2026-09-01T18:33:43.069Z] PID: 21852 TID: 23764 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606\Destager\EADestager.exe], args[-noclient]' 130 [2026-09-01T18:33:43.165Z] PID: 21852 TID: 20664 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 131 [2026-09-01T18:33:43.165Z] PID: 21852 TID: 22704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":42324.6373191,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":55053.0770479,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":55053.0743189,"timestamp":17882876231652421,"weight":1.0}] 132 [2026-09-01T18:33:43.202Z] PID: 21852 TID: 20664 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 133 [2026-09-01T18:33:43.204Z] PID: 21852 TID: 20664 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests 134 [2026-09-01T18:33:43.267Z] PID: 21852 TID: 21856 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 135 [2026-09-01T18:33:43.267Z] PID: 21852 TID: 21856 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] goodbye 1 [2026-09-01T18:37:15.738Z] PID: 57332 TID: 34152 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-01T18:37:15.738Z] PID: 57332 TID: 34152 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-01T18:37:15.749Z] PID: 57332 TID: 34152 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[57332] 4 [2026-09-01T18:37:15.749Z] PID: 57332 TID: 34152 INFO (eax::apps::utils::logAppInfo) Version: 13.783.0-6296-d09621539 5 [2026-09-01T18:37:15.749Z] PID: 57332 TID: 34152 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-01T18:37:15.749Z] PID: 57332 TID: 34152 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606\EA Desktop\EABackgroundService.exe] 7 [2026-09-01T18:37:15.750Z] PID: 57332 TID: 27980 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-01T18:37:16.046Z] PID: 57332 TID: 27980 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-01T18:37:16.046Z] PID: 57332 TID: 27980 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-01T18:37:16.293Z] PID: 57332 TID: 27980 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-01T18:37:16.427Z] PID: 57332 TID: 27980 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-01T18:37:16.427Z] PID: 57332 TID: 27980 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-01T18:37:16.427Z] PID: 57332 TID: 27980 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-01T18:37:16.427Z] PID: 57332 TID: 27980 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-01T18:37:16.444Z] PID: 57332 TID: 27980 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-01T18:37:16.445Z] PID: 57332 TID: 40412 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-01T18:37:16.446Z] PID: 57332 TID: 40412 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 18 [2026-09-01T18:37:16.446Z] PID: 57332 TID: 40412 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 19 [2026-09-01T18:37:16.446Z] PID: 57332 TID: 40412 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 20 [2026-09-01T18:37:16.446Z] PID: 57332 TID: 40412 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 21 [2026-09-01T18:37:16.446Z] PID: 57332 TID: 40412 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 22 [2026-09-01T18:37:16.446Z] PID: 57332 TID: 40412 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 23 [2026-09-01T18:37:16.447Z] PID: 57332 TID: 40412 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-01T18:37:16.447Z] PID: 57332 TID: 58028 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7566284,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":55059.0594085,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":55059.0686284,"timestamp":17882878364471445,"weight":1.0}] 25 [2026-09-01T18:37:16.448Z] PID: 57332 TID: 40412 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-01T18:37:16.449Z] PID: 57332 TID: 40412 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-01T18:37:16.449Z] PID: 57332 TID: 40412 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-01T18:37:16.449Z] PID: 57332 TID: 40412 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-01T18:37:16.451Z] PID: 57332 TID: 36724 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 30 [2026-09-01T18:37:16.457Z] PID: 57332 TID: 27980 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [52845] 31 [2026-09-01T18:37:16.465Z] PID: 57332 TID: 40084 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7749374,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":55059.0777174,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":55059.0869374,"timestamp":17882878364654534,"weight":1.0}] 32 [2026-09-01T18:37:16.487Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.783.0-6296-d09621539.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788287606","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.783.0-6296-d09621539.zip.sig","updateType":"recommended","version":"13.783.0.6296"}] 33 [2026-09-01T18:37:16.487Z] PID: 57332 TID: 25736 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-01T18:37:16.487Z] PID: 57332 TID: 44480 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7969256,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4270","ecod":"0"},"systemUptime":55059.0997056,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":55059.1089256,"timestamp":17882878364874412,"weight":1.0}] 35 [2026-09-01T18:37:16.488Z] PID: 57332 TID: 25736 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-01T18:37:16.489Z] PID: 57332 TID: 25736 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-01T18:37:16.493Z] PID: 57332 TID: 44480 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7972693,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":55059.1000494,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":55059.1092693,"timestamp":17882878364877857,"weight":1.0}] 38 [2026-09-01T18:37:16.534Z] PID: 57332 TID: 40412 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 39 [2026-09-01T18:37:16.534Z] PID: 57332 TID: 40412 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 40 [2026-09-01T18:37:16.534Z] PID: 57332 TID: 40412 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 41 [2026-09-01T18:37:16.534Z] PID: 57332 TID: 52104 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8440373,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":55059.1468173,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":55059.1560373,"timestamp":17882878365345534,"weight":1.0}] 42 [2026-09-01T18:37:16.628Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-09-01T18:37:16.629Z] PID: 57332 TID: 25736 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-09-01T18:37:16.836Z] PID: 57332 TID: 27076 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 45 [2026-09-01T18:37:16.836Z] PID: 57332 TID: 27076 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 46 [2026-09-01T18:33:49.000Z] PID: 57332 TID: 25736 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788287629] drift[-207949.913ms] 47 [2026-09-01T18:33:49.000Z] PID: 57332 TID: 25736 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 48 [2026-09-01T18:33:49.091Z] PID: 57332 TID: 48460 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 49 [2026-09-01T18:33:49.091Z] PID: 57332 TID: 25736 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 50 [2026-09-01T18:38:48.651Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 51 [2026-09-01T18:53:48.782Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-09-01T19:08:48.924Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-09-01T19:23:49.056Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-09-01T19:33:50.000Z] PID: 57332 TID: 25736 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788291230] drift[853.508ms] 55 [2026-09-01T19:38:50.047Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-09-01T19:38:50.047Z] PID: 57332 TID: 49668 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":3901.4531346,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.783.0.6296","response":"{\"minimum\":{\"version\":\"13.768.7.6285\",\"activationDate\":\"2026-08-21T17:30Z\"},\"recommended\":{\"version\":\"13.783.0.6296\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":58959.7559146,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":58959.7651346,"timestamp":17882915300472455,"weight":100.0000991821289}] 57 [2026-09-01T19:53:50.182Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-01T20:08:50.353Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-01T20:23:50.509Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-01T20:38:50.506Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-01T20:53:50.642Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-01T21:08:50.772Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-01T21:23:50.902Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-01T21:38:50.910Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-01T21:53:51.058Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-01T22:08:51.187Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-01T22:23:51.314Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-01T22:38:51.312Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-01T22:53:51.440Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-01T23:08:51.584Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-01T23:23:51.719Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-01T23:38:51.729Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-01T23:53:51.861Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-02T00:08:51.989Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-02T00:23:52.125Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-02T00:33:51.000Z] PID: 57332 TID: 25736 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788309231] drift[856.762ms] 77 [2026-09-02T00:38:53.114Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-02T00:53:53.248Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-02T01:08:53.373Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-02T01:23:53.501Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-02T01:38:53.495Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-02T01:53:53.622Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-02T02:08:53.757Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-02T02:23:53.895Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-02T02:38:53.887Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-02T02:53:54.024Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-02T03:08:54.152Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-02T03:23:54.282Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-02T03:38:54.252Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-02T03:53:54.383Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-02T04:08:54.516Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-02T04:23:54.644Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-02T04:38:54.656Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-02T04:53:54.786Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-02T05:08:54.923Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-02T05:23:55.050Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-02T05:33:52.000Z] PID: 57332 TID: 25736 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788327232] drift[860.690ms] 98 [2026-09-02T05:38:56.042Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-02T05:53:56.177Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-02T06:08:56.328Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-02T06:23:56.473Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-02T06:38:56.445Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-02T06:53:56.585Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-02T07:08:56.752Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-02T07:23:56.921Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-02T07:38:56.912Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-02T07:53:57.056Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-02T08:08:57.200Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-02T08:23:57.355Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-02T08:38:57.357Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-02T08:53:57.497Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-09-02T09:08:57.645Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-09-02T09:23:57.803Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-09-02T09:38:57.835Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-09-02T09:53:57.993Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-09-02T10:08:58.147Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-09-02T10:23:58.292Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-09-02T10:33:53.000Z] PID: 57332 TID: 25736 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788345233] drift[828.549ms] 119 [2026-09-02T10:38:59.286Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-09-02T10:53:59.432Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-09-02T11:08:59.578Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-09-02T11:23:59.745Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-09-02T11:38:59.744Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-09-02T11:53:59.893Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-09-02T12:09:00.033Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-09-02T12:24:00.182Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-09-02T12:39:00.166Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-09-02T12:54:00.326Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-09-02T13:09:00.467Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-09-02T13:24:00.604Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-09-02T13:39:00.569Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-09-02T13:54:00.710Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-09-02T14:09:00.845Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-09-02T14:24:00.984Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-09-02T14:39:00.990Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-09-02T14:54:01.126Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-09-02T15:09:01.321Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-09-02T15:24:01.468Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-09-02T15:33:54.000Z] PID: 57332 TID: 25736 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788363234] drift[866.145ms] 140 [2026-09-02T15:39:02.483Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-09-02T15:54:02.625Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-09-02T16:09:02.756Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-09-02T16:24:02.884Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-09-02T16:39:02.882Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-09-02T16:54:03.018Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-09-02T17:09:03.149Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-09-02T17:24:03.279Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-09-02T17:39:03.287Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-09-02T17:54:03.437Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-09-02T18:09:03.565Z] PID: 57332 TID: 25736 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-09-02T18:11:45.431Z] PID: 57332 TID: 34152 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 152 [2026-09-02T18:11:45.431Z] PID: 57332 TID: 44480 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":85076.0104326,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":140134.3132127,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":140134.3224326,"timestamp":17883727054311465,"weight":1.0}] 1 [2026-09-03T07:43:59.400Z] PID: 24424 TID: 20208 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-03T07:43:59.400Z] PID: 24424 TID: 20208 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-03T07:43:59.415Z] PID: 24424 TID: 20208 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[24424] 4 [2026-09-03T07:43:59.415Z] PID: 24424 TID: 20208 INFO (eax::apps::utils::logAppInfo) Version: 13.783.0-6296-d09621539 5 [2026-09-03T07:43:59.416Z] PID: 24424 TID: 20208 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-03T07:43:59.416Z] PID: 24424 TID: 20208 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606\EA Desktop\EABackgroundService.exe] 7 [2026-09-03T07:43:59.417Z] PID: 24424 TID: 22012 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-03T07:43:59.719Z] PID: 24424 TID: 22012 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-03T07:43:59.720Z] PID: 24424 TID: 22012 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-03T07:43:59.900Z] PID: 24424 TID: 22012 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-03T07:44:00.111Z] PID: 24424 TID: 18500 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig.load.succ]: [{"appUptime":0.7629624,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":389},"systemUptime":22730.7255929,"taxonomy":"statsig.load.succ","throttleCount":0,"timeSinceSystemResume":22730.7309624,"timestamp":17884214401114220,"weight":19.999996185302734}] 12 [2026-09-03T07:44:00.115Z] PID: 24424 TID: 22012 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 13 [2026-09-03T07:44:00.115Z] PID: 24424 TID: 22012 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 14 [2026-09-03T07:44:00.115Z] PID: 24424 TID: 22012 INFO (eax::services::language::init) Language init: resolved default language=[tr] 15 [2026-09-03T07:44:00.115Z] PID: 24424 TID: 22012 INFO (eax::services::language::init) Language init: language=[tr] 16 [2026-09-03T07:44:00.130Z] PID: 24424 TID: 22012 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 17 [2026-09-03T07:44:00.132Z] PID: 24424 TID: 14460 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 18 [2026-09-03T07:44:00.133Z] PID: 24424 TID: 14460 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 19 [2026-09-03T07:44:00.133Z] PID: 24424 TID: 14460 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 20 [2026-09-03T07:44:00.133Z] PID: 24424 TID: 14460 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 21 [2026-09-03T07:44:00.133Z] PID: 24424 TID: 20608 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7853777,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":22730.7480081,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":22730.7533776,"timestamp":17884214401338373,"weight":1.0}] 22 [2026-09-03T07:44:00.134Z] PID: 24424 TID: 14460 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 23 [2026-09-03T07:44:00.135Z] PID: 24424 TID: 14460 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 24 [2026-09-03T07:44:00.135Z] PID: 24424 TID: 14460 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 25 [2026-09-03T07:44:00.135Z] PID: 24424 TID: 14460 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 26 [2026-09-03T07:44:00.140Z] PID: 24424 TID: 2020 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 27 [2026-09-03T07:44:00.151Z] PID: 24424 TID: 14460 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-09-03T07:44:00.151Z] PID: 24424 TID: 14460 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-09-03T07:44:00.151Z] PID: 24424 TID: 14460 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 30 [2026-09-03T07:44:00.151Z] PID: 24424 TID: 20032 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8032074,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":22730.7658379,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":22730.7712073,"timestamp":17884214401516670,"weight":1.0}] 31 [2026-09-03T07:44:00.154Z] PID: 24424 TID: 22012 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [54056] 32 [2026-09-03T07:44:00.160Z] PID: 24424 TID: 8932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.812449,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":22730.7750796,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":22730.7804489,"timestamp":17884214401609088,"weight":1.0}] 33 [2026-09-03T07:44:00.162Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788363542","updateType":"none","version":"13.783.0.6296"}] 34 [2026-09-03T07:44:00.162Z] PID: 24424 TID: 7740 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 35 [2026-09-03T07:44:00.163Z] PID: 24424 TID: 8932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8142496,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4270","ecod":"0"},"systemUptime":22730.7768802,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":22730.7822495,"timestamp":17884214401627093,"weight":1.0}] 36 [2026-09-03T07:44:00.164Z] PID: 24424 TID: 7740 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 37 [2026-09-03T07:44:00.164Z] PID: 24424 TID: 7740 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 38 [2026-09-03T07:44:00.166Z] PID: 24424 TID: 8932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8149783,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":22730.7776089,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":22730.7829782,"timestamp":17884214401634382,"weight":1.0}] 39 [2026-09-03T07:40:32.000Z] PID: 24424 TID: 7740 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788421232] drift[-208311.312ms] 40 [2026-09-03T07:40:32.063Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 41 [2026-09-03T07:40:32.064Z] PID: 24424 TID: 7740 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 42 [2026-09-03T07:40:32.190Z] PID: 24424 TID: 20348 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 43 [2026-09-03T07:40:32.190Z] PID: 24424 TID: 20348 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 44 [2026-09-03T07:40:32.190Z] PID: 24424 TID: 7740 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 45 [2026-09-03T07:40:32.192Z] PID: 24424 TID: 7740 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 46 [2026-09-03T07:40:32.195Z] PID: 24424 TID: 22012 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 47 [2026-09-03T07:40:32.195Z] PID: 24424 TID: 7740 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 48 [2026-09-03T07:40:32.196Z] PID: 24424 TID: 7740 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 49 [2026-09-03T07:40:32.196Z] PID: 24424 TID: 7740 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 50 [2026-09-03T07:40:32.196Z] PID: 24424 TID: 7740 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 51 [2026-09-03T07:40:32.197Z] PID: 24424 TID: 7740 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-09-03T07:40:32.200Z] PID: 24424 TID: 22012 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 53 [2026-09-03T07:40:32.201Z] PID: 24424 TID: 22012 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 54 [2026-09-03T07:40:32.295Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-09-03T07:40:38.337Z] PID: 24424 TID: 24172 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 56 [2026-09-03T07:40:38.337Z] PID: 24424 TID: 7740 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 57 [2026-09-03T07:40:38.337Z] PID: 24424 TID: 7740 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 58 [2026-09-03T07:55:32.453Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-03T08:10:32.604Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-03T08:25:32.731Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-03T08:40:33.000Z] PID: 24424 TID: 7740 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788424833] drift[863.633ms] 62 [2026-09-03T08:40:33.731Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-03T08:55:33.865Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-03T09:10:34.007Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-03T09:25:34.152Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-03T09:40:34.152Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-03T09:55:34.304Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-03T10:10:34.450Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-03T10:25:34.602Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-03T10:40:34.607Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-03T10:55:34.752Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-03T11:10:34.918Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-03T11:25:35.054Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-03T11:40:35.040Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-03T11:55:35.168Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-03T12:10:35.304Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-03T12:25:35.434Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-03T12:40:35.434Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-03T12:55:35.570Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-03T13:10:35.711Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-03T13:25:35.841Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-03T13:40:35.843Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-03T13:55:35.982Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-03T14:10:36.135Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-03T14:25:36.298Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-03T14:40:34.000Z] PID: 24424 TID: 7740 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788446434] drift[864.286ms] 87 [2026-09-03T14:40:37.314Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-03T14:55:37.451Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-03T15:10:37.588Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-03T15:25:37.723Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-03T15:40:37.716Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-03T15:55:37.847Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-03T16:10:37.985Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-03T16:25:38.123Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-03T16:40:38.174Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-03T16:55:38.307Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-03T17:10:38.457Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-03T17:25:38.587Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-03T17:40:38.585Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-03T17:55:38.721Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-03T18:10:38.854Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-03T18:25:39.020Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-03T18:40:39.015Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-03T18:55:39.156Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-03T19:10:39.286Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-03T19:25:39.423Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-03T19:40:35.000Z] PID: 24424 TID: 7740 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788464435] drift[859.086ms] 108 [2026-09-03T19:40:40.418Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-03T19:55:40.548Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-03T20:10:40.675Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-03T20:25:40.844Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-09-03T20:40:40.856Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-09-03T20:55:41.011Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-09-03T21:10:41.139Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-09-03T21:25:41.267Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-09-03T21:40:41.258Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-09-03T21:55:41.414Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-09-03T22:10:41.550Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-09-03T22:25:41.686Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-09-03T22:40:41.670Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-09-03T22:55:41.799Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-09-03T23:10:41.933Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-09-03T23:25:42.070Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-09-03T23:40:42.076Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-09-03T23:55:42.205Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-09-04T00:10:42.341Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-09-04T00:25:42.480Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-09-04T00:40:42.484Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-09-04T00:55:42.625Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-09-04T01:10:42.762Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-09-04T01:25:42.908Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-09-04T01:40:36.000Z] PID: 24424 TID: 7740 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788486036] drift[867.360ms] 133 [2026-09-04T01:40:43.911Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-09-04T01:55:44.049Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-09-04T02:10:44.178Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-09-04T02:25:44.312Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-09-04T02:40:44.304Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-09-04T02:55:44.432Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-09-04T03:10:44.567Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-09-04T03:25:44.729Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-09-04T03:40:44.728Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-09-04T03:55:44.866Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-09-04T04:10:45.001Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-09-04T04:25:45.138Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-09-04T04:40:45.121Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-09-04T04:55:45.275Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-09-04T05:10:45.403Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-09-04T05:25:45.540Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-09-04T05:40:45.537Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-09-04T05:55:45.690Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-09-04T06:10:45.831Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-09-04T06:25:45.964Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-09-04T06:40:37.000Z] PID: 24424 TID: 7740 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788504037] drift[867.751ms] 154 [2026-09-04T06:40:46.961Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-09-04T06:55:47.098Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-09-04T07:10:47.229Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-09-04T07:25:47.367Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-09-04T07:40:47.357Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-09-04T07:53:19.785Z] PID: 24424 TID: 8796 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 160 [2026-09-04T07:53:19.785Z] PID: 24424 TID: 8796 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 161 [2026-09-04T07:53:19.785Z] PID: 24424 TID: 7740 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 162 [2026-09-04T07:53:19.785Z] PID: 24424 TID: 7740 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 163 [2026-09-04T07:53:19.799Z] PID: 24424 TID: 7740 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 164 [2026-09-04T07:53:19.799Z] PID: 24424 TID: 22012 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 165 [2026-09-04T07:53:19.799Z] PID: 24424 TID: 7740 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 166 [2026-09-04T07:53:19.800Z] PID: 24424 TID: 7740 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 167 [2026-09-04T07:53:19.800Z] PID: 24424 TID: 7740 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 168 [2026-09-04T07:53:19.800Z] PID: 24424 TID: 7740 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 169 [2026-09-04T07:53:19.911Z] PID: 24424 TID: 22012 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 170 [2026-09-04T07:53:19.939Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 171 [2026-09-04T07:53:20.033Z] PID: 24424 TID: 17092 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig.load.succ]: [{"appUptime":87167.2885963,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":232},"systemUptime":109897.2512268,"taxonomy":"statsig.load.succ","throttleCount":0,"timeSinceSystemResume":109897.2565962,"timestamp":17885084000330850,"weight":19.999996185302734}] 172 [2026-09-04T07:53:20.036Z] PID: 24424 TID: 22012 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 173 [2026-09-04T07:53:26.083Z] PID: 24424 TID: 9040 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 174 [2026-09-04T07:53:26.083Z] PID: 24424 TID: 7740 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 175 [2026-09-04T07:53:26.084Z] PID: 24424 TID: 7740 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 176 [2026-09-04T08:08:20.081Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 177 [2026-09-04T08:23:20.266Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 178 [2026-09-04T08:38:20.406Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 179 [2026-09-04T08:53:20.393Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-09-04T09:08:20.534Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-09-04T09:23:20.675Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-09-04T09:38:20.822Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-09-04T09:53:20.819Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 184 [2026-09-04T10:08:20.968Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-09-04T10:23:21.152Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-09-04T10:38:21.295Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-09-04T10:53:21.288Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-09-04T11:08:21.435Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-09-04T11:08:21.435Z] PID: 24424 TID: 20032 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":98869.1515345,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.783.0.6296","response":"{\"minimum\":{\"version\":\"13.778.0.6291\",\"activationDate\":\"2026-09-04T17:59Z\"},\"recommended\":{\"version\":\"13.783.0.6296\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":121599.1141651,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":121599.1195345,"timestamp":17885201014355451,"weight":100.0000991821289}] 190 [2026-09-04T11:23:21.574Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 191 [2026-09-04T11:38:21.723Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-09-04T11:40:38.000Z] PID: 24424 TID: 7740 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788522038] drift[837.883ms] 193 [2026-09-04T11:53:22.710Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 194 [2026-09-04T12:08:22.858Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 195 [2026-09-04T12:23:22.991Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 196 [2026-09-04T12:38:23.117Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 197 [2026-09-04T12:53:23.111Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 198 [2026-09-04T13:08:23.246Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 199 [2026-09-04T13:23:23.372Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 200 [2026-09-04T13:38:23.512Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 201 [2026-09-04T13:53:23.487Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 202 [2026-09-04T14:08:23.614Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 203 [2026-09-04T14:23:23.739Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 204 [2026-09-04T14:38:23.866Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 205 [2026-09-04T14:53:23.871Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 206 [2026-09-04T15:08:24.014Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 207 [2026-09-04T15:23:24.140Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 208 [2026-09-04T15:38:24.271Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 209 [2026-09-04T15:53:24.305Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 210 [2026-09-04T16:08:24.459Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 211 [2026-09-04T16:23:24.589Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 212 [2026-09-04T16:38:24.720Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 213 [2026-09-04T16:53:24.739Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 214 [2026-09-04T17:08:24.877Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 215 [2026-09-04T17:23:25.023Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 216 [2026-09-04T17:38:25.157Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 217 [2026-09-04T17:40:39.000Z] PID: 24424 TID: 7740 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788543639] drift[867.046ms] 218 [2026-09-04T17:53:26.167Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 219 [2026-09-04T18:08:26.301Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 220 [2026-09-04T18:23:26.431Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 221 [2026-09-04T18:38:26.564Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 222 [2026-09-04T18:53:26.571Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 223 [2026-09-04T19:08:26.723Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 224 [2026-09-04T19:23:26.861Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 225 [2026-09-04T19:38:27.026Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 226 [2026-09-04T19:53:27.023Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 227 [2026-09-04T20:08:27.177Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 228 [2026-09-04T20:23:27.307Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 229 [2026-09-04T20:38:27.457Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 230 [2026-09-04T20:53:27.425Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 231 [2026-09-04T21:08:27.558Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 232 [2026-09-04T21:23:27.728Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 233 [2026-09-04T21:38:27.856Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 234 [2026-09-04T21:53:27.813Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 235 [2026-09-04T22:08:27.943Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 236 [2026-09-04T22:23:28.073Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 237 [2026-09-04T22:38:28.203Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 238 [2026-09-04T22:40:40.000Z] PID: 24424 TID: 7740 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788561640] drift[811.445ms] 239 [2026-09-04T22:53:29.153Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 240 [2026-09-04T23:08:29.281Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 241 [2026-09-04T23:23:29.422Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 242 [2026-09-04T23:38:29.553Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 243 [2026-09-04T23:53:29.545Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 244 [2026-09-05T00:08:29.677Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 245 [2026-09-05T00:23:29.810Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 246 [2026-09-05T00:38:29.939Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 247 [2026-09-05T00:53:29.943Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 248 [2026-09-05T01:08:30.081Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 249 [2026-09-05T01:23:30.213Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 250 [2026-09-05T01:38:30.345Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 251 [2026-09-05T01:53:30.359Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 252 [2026-09-05T02:08:30.484Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 253 [2026-09-05T02:23:30.619Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 254 [2026-09-05T02:38:30.752Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 255 [2026-09-05T02:53:30.752Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 256 [2026-09-05T03:08:30.886Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 257 [2026-09-05T03:23:31.013Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 258 [2026-09-05T03:38:31.147Z] PID: 24424 TID: 7740 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 259 [2026-09-05T03:38:43.807Z] PID: 24424 TID: 20208 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 260 [2026-09-05T03:38:43.807Z] PID: 24424 TID: 18500 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":158290.8330903,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":181020.7957208,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":181020.8010902,"timestamp":17885795238070858,"weight":1.0}] 1 [2026-09-05T11:01:54.551Z] PID: 58304 TID: 48380 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-05T11:01:54.551Z] PID: 58304 TID: 48380 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-05T11:01:54.565Z] PID: 58304 TID: 48380 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[58304] 4 [2026-09-05T11:01:54.565Z] PID: 58304 TID: 48380 INFO (eax::apps::utils::logAppInfo) Version: 13.783.0-6296-d09621539 5 [2026-09-05T11:01:54.567Z] PID: 58304 TID: 48380 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-05T11:01:54.568Z] PID: 58304 TID: 48380 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606\EA Desktop\EABackgroundService.exe] 7 [2026-09-05T11:01:54.569Z] PID: 58304 TID: 25800 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-05T11:01:54.862Z] PID: 58304 TID: 25800 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-05T11:01:54.863Z] PID: 58304 TID: 25800 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-05T11:01:55.026Z] PID: 58304 TID: 25800 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-05T11:01:55.027Z] PID: 58304 TID: 37592 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [cldcfg.load.succ]: [{"appUptime":0.5350835,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":155},"systemUptime":26358.6400001,"taxonomy":"cldcfg.load.succ","throttleCount":0,"timeSinceSystemResume":26358.6440834,"timestamp":17886061150268763,"weight":19.999996185302734}] 12 [2026-09-05T11:01:55.257Z] PID: 58304 TID: 25800 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 13 [2026-09-05T11:01:55.257Z] PID: 58304 TID: 25800 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 14 [2026-09-05T11:01:55.257Z] PID: 58304 TID: 25800 INFO (eax::services::language::init) Language init: resolved default language=[tr] 15 [2026-09-05T11:01:55.257Z] PID: 58304 TID: 25800 INFO (eax::services::language::init) Language init: language=[tr] 16 [2026-09-05T11:01:55.272Z] PID: 58304 TID: 25800 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 17 [2026-09-05T11:01:55.274Z] PID: 58304 TID: 37760 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 18 [2026-09-05T11:01:55.275Z] PID: 58304 TID: 37760 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 19 [2026-09-05T11:01:55.275Z] PID: 58304 TID: 37760 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 20 [2026-09-05T11:01:55.275Z] PID: 58304 TID: 37760 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 21 [2026-09-05T11:01:55.275Z] PID: 58304 TID: 83312 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7838896,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":26358.8888062,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":26358.8928894,"timestamp":17886061152756826,"weight":1.0}] 22 [2026-09-05T11:01:55.277Z] PID: 58304 TID: 37760 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 23 [2026-09-05T11:01:55.277Z] PID: 58304 TID: 37760 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 24 [2026-09-05T11:01:55.278Z] PID: 58304 TID: 37760 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 25 [2026-09-05T11:01:55.278Z] PID: 58304 TID: 37760 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 26 [2026-09-05T11:01:55.281Z] PID: 58304 TID: 75032 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 27 [2026-09-05T11:01:55.295Z] PID: 58304 TID: 25800 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [61655] 28 [2026-09-05T11:01:55.297Z] PID: 58304 TID: 37760 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-09-05T11:01:55.297Z] PID: 58304 TID: 37760 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-09-05T11:01:55.297Z] PID: 58304 TID: 37760 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 31 [2026-09-05T11:01:55.297Z] PID: 58304 TID: 82024 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8055671,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":26358.9104837,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":26358.914567,"timestamp":17886061152973602,"weight":1.0}] 32 [2026-09-05T11:01:55.301Z] PID: 58304 TID: 37592 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8093748,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":26358.9142914,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":26358.9183746,"timestamp":17886061153011680,"weight":1.0}] 33 [2026-09-05T11:01:55.302Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788573210","updateType":"none","version":"13.783.0.6296"}] 34 [2026-09-05T11:01:55.302Z] PID: 58304 TID: 75936 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 35 [2026-09-05T11:01:55.303Z] PID: 58304 TID: 37592 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8109854,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4270","ecod":"0"},"systemUptime":26358.9159019,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":26358.9199851,"timestamp":17886061153027786,"weight":1.0}] 36 [2026-09-05T11:01:55.304Z] PID: 58304 TID: 75936 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 37 [2026-09-05T11:01:55.304Z] PID: 58304 TID: 75936 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 38 [2026-09-05T11:01:55.306Z] PID: 58304 TID: 37592 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8118078,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":26358.9167243,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":26358.9208075,"timestamp":17886061153036010,"weight":1.0}] 39 [2026-09-05T11:01:55.456Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-09-05T10:58:27.000Z] PID: 58304 TID: 75936 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788605907] drift[-208459.551ms] 41 [2026-09-05T10:58:27.000Z] PID: 58304 TID: 75936 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 42 [2026-09-05T10:58:27.213Z] PID: 58304 TID: 36324 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 43 [2026-09-05T10:58:27.213Z] PID: 58304 TID: 36324 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 44 [2026-09-05T10:58:27.213Z] PID: 58304 TID: 75936 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 45 [2026-09-05T10:58:27.216Z] PID: 58304 TID: 75936 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 46 [2026-09-05T10:58:27.262Z] PID: 58304 TID: 75936 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 47 [2026-09-05T10:58:27.262Z] PID: 58304 TID: 25800 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 48 [2026-09-05T10:58:27.262Z] PID: 58304 TID: 75936 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 49 [2026-09-05T10:58:27.263Z] PID: 58304 TID: 75936 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 50 [2026-09-05T10:58:27.263Z] PID: 58304 TID: 75936 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 51 [2026-09-05T10:58:27.263Z] PID: 58304 TID: 75936 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 52 [2026-09-05T10:58:27.269Z] PID: 58304 TID: 25800 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 53 [2026-09-05T10:58:27.271Z] PID: 58304 TID: 25800 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 54 [2026-09-05T10:58:27.367Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-09-05T10:58:33.549Z] PID: 58304 TID: 27564 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 56 [2026-09-05T10:58:33.549Z] PID: 58304 TID: 75936 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 57 [2026-09-05T10:58:33.549Z] PID: 58304 TID: 75936 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 58 [2026-09-05T11:13:27.512Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-05T11:28:27.653Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-05T11:43:27.802Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-05T11:58:27.803Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-05T12:13:27.964Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-05T12:28:28.113Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-05T12:43:28.261Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-05T12:58:28.272Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-05T13:13:28.418Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-05T13:28:28.581Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-05T13:43:28.731Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-05T13:43:28.731Z] PID: 58304 TID: 82024 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":9902.9767546,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.783.0.6296","response":"{\"minimum\":{\"version\":\"13.778.0.6291\",\"activationDate\":\"2026-09-04T17:59Z\"},\"recommended\":{\"version\":\"13.783.0.6296\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":36261.0816711,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":36261.0857543,"timestamp":17886158087319079,"weight":100.0000991821289}] 70 [2026-09-05T13:58:28.739Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-05T14:13:28.878Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-05T14:28:29.015Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-05T14:43:29.148Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-05T14:58:29.153Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-05T15:13:29.322Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-05T15:28:29.449Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-05T15:43:29.583Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-05T15:58:28.000Z] PID: 58304 TID: 75936 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788623908] drift[870.472ms] 79 [2026-09-05T15:58:30.594Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-05T16:13:30.719Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-05T16:28:30.845Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-05T16:43:30.980Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-05T16:58:30.982Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-05T17:13:31.118Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-05T17:28:31.249Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-05T17:43:31.386Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-05T17:58:31.393Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-05T18:13:31.527Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-05T18:28:31.700Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-05T18:43:31.848Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-05T18:58:31.867Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-05T19:13:32.008Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-05T19:28:32.136Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-05T19:43:32.299Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-05T19:58:32.313Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-05T20:13:32.446Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-05T20:28:32.573Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-05T20:43:32.740Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-05T20:58:29.000Z] PID: 58304 TID: 75936 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788641909] drift[845.398ms] 100 [2026-09-05T20:58:33.712Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-05T21:13:33.847Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-05T21:28:34.000Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-05T21:43:34.137Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-05T21:58:34.135Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-05T22:13:34.291Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-05T22:28:34.424Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-05T22:43:34.556Z] PID: 58304 TID: 75936 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-05T22:56:13.637Z] PID: 58304 TID: 48380 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 109 [2026-09-05T22:56:13.643Z] PID: 58304 TID: 83704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":43067.0885313,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":69425.1934478,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":69425.1975311,"timestamp":17886489736379682,"weight":1.0}] 1 [2026-09-07T07:41:54.957Z] PID: 25424 TID: 25420 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-07T07:41:54.957Z] PID: 25424 TID: 25420 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-07T07:41:54.970Z] PID: 25424 TID: 25420 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[25424] 4 [2026-09-07T07:41:54.970Z] PID: 25424 TID: 25420 INFO (eax::apps::utils::logAppInfo) Version: 13.783.0-6296-d09621539 5 [2026-09-07T07:41:54.970Z] PID: 25424 TID: 25420 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-07T07:41:54.971Z] PID: 25424 TID: 25420 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606\EA Desktop\EABackgroundService.exe] 7 [2026-09-07T07:41:54.971Z] PID: 25424 TID: 24740 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-07T07:41:55.226Z] PID: 25424 TID: 24740 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-07T07:41:55.227Z] PID: 25424 TID: 24740 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-07T07:41:55.318Z] PID: 25424 TID: 24740 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-09-07T07:41:55.346Z] PID: 25424 TID: 24740 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-07T07:41:55.346Z] PID: 25424 TID: 24740 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-07T07:41:55.347Z] PID: 25424 TID: 24740 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-07T07:41:55.510Z] PID: 25424 TID: 24740 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-07T07:41:55.744Z] PID: 25424 TID: 24740 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-07T07:41:55.745Z] PID: 25424 TID: 24740 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-07T07:41:55.745Z] PID: 25424 TID: 24740 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-07T07:41:55.745Z] PID: 25424 TID: 24740 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-07T07:41:55.760Z] PID: 25424 TID: 24740 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-07T07:41:55.765Z] PID: 25424 TID: 26704 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-07T07:41:55.766Z] PID: 25424 TID: 26704 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-07T07:41:55.766Z] PID: 25424 TID: 26704 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-07T07:41:55.766Z] PID: 25424 TID: 26704 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-07T07:41:55.766Z] PID: 25424 TID: 26708 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8555071,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":15794.387992,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":15794.3865071,"timestamp":17887669157666669,"weight":1.0}] 25 [2026-09-07T07:41:55.767Z] PID: 25424 TID: 26704 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-07T07:41:55.768Z] PID: 25424 TID: 26704 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-07T07:41:55.768Z] PID: 25424 TID: 26704 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-07T07:41:55.768Z] PID: 25424 TID: 26704 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-07T07:41:55.769Z] PID: 25424 TID: 24740 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-07T07:41:55.769Z] PID: 25424 TID: 24740 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-07T07:41:55.771Z] PID: 25424 TID: 26676 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-07T07:41:55.792Z] PID: 25424 TID: 26704 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-09-07T07:41:55.792Z] PID: 25424 TID: 26704 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-09-07T07:41:55.792Z] PID: 25424 TID: 26704 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-09-07T07:41:55.792Z] PID: 25424 TID: 26692 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8817647,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":15794.4142498,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":15794.4127647,"timestamp":17887669157929246,"weight":1.0}] 36 [2026-09-07T07:41:55.798Z] PID: 25424 TID: 24740 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [63550] 37 [2026-09-07T07:41:55.804Z] PID: 25424 TID: 26700 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8932579,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":15794.425743,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":15794.424258,"timestamp":17887669158044179,"weight":1.0}] 38 [2026-09-07T07:41:55.806Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788639212","updateType":"none","version":"13.783.0.6296"}] 39 [2026-09-07T07:41:55.806Z] PID: 25424 TID: 27460 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-09-07T07:41:55.806Z] PID: 25424 TID: 26712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8951435,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4270","ecod":"0"},"systemUptime":15794.4276285,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":15794.4261434,"timestamp":17887669158063035,"weight":1.0}] 41 [2026-09-07T07:41:55.809Z] PID: 25424 TID: 27460 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-09-07T07:41:55.809Z] PID: 25424 TID: 27460 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-09-07T07:41:55.809Z] PID: 25424 TID: 26712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8957499,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":15794.4282351,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":15794.4267499,"timestamp":17887669158069102,"weight":1.0}] 44 [2026-09-07T07:41:55.942Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-09-07T07:41:55.943Z] PID: 25424 TID: 27460 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 46 [2026-09-07T07:38:27.000Z] PID: 25424 TID: 27460 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788766707] drift[-208972.469ms] 47 [2026-09-07T07:38:27.113Z] PID: 25424 TID: 27416 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-07T07:38:27.113Z] PID: 25424 TID: 27416 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-07T07:38:27.113Z] PID: 25424 TID: 27460 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-07T07:38:27.115Z] PID: 25424 TID: 27460 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-07T07:38:27.118Z] PID: 25424 TID: 24740 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 52 [2026-09-07T07:38:27.118Z] PID: 25424 TID: 27460 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 53 [2026-09-07T07:38:27.119Z] PID: 25424 TID: 27460 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 54 [2026-09-07T07:38:27.119Z] PID: 25424 TID: 27460 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 55 [2026-09-07T07:38:27.119Z] PID: 25424 TID: 27460 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 56 [2026-09-07T07:38:27.119Z] PID: 25424 TID: 27460 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 57 [2026-09-07T07:38:27.123Z] PID: 25424 TID: 24740 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-07T07:38:27.124Z] PID: 25424 TID: 24740 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-07T07:38:27.217Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-07T07:38:33.628Z] PID: 25424 TID: 27320 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-07T07:38:33.628Z] PID: 25424 TID: 27460 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-07T07:38:33.628Z] PID: 25424 TID: 27460 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-07T07:53:27.343Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-07T08:08:27.492Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-07T08:23:27.626Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-07T08:38:27.638Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-07T08:53:27.764Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-07T09:08:27.889Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-07T09:23:28.021Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-07T09:38:28.011Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-07T09:53:28.191Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-07T10:08:28.339Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-07T10:23:28.484Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-07T10:38:28.000Z] PID: 25424 TID: 27460 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788777508] drift[859.688ms] 75 [2026-09-07T10:38:29.484Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-07T10:53:29.626Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-07T11:08:29.767Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-07T11:23:29.909Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-07T11:38:29.908Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-07T11:53:30.056Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-07T12:08:30.228Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-07T12:23:30.361Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-07T12:38:30.355Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-07T12:53:30.497Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-07T13:08:30.623Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-07T13:23:30.752Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-07T13:38:30.758Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-07T13:53:30.894Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-07T14:08:31.036Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-07T14:23:31.173Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-07T14:38:31.168Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-07T14:53:31.299Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-07T15:08:31.426Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-07T15:23:31.560Z] PID: 25424 TID: 27460 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-07T15:30:24.885Z] PID: 25424 TID: 25420 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 96 [2026-09-07T15:30:24.885Z] PID: 25424 TID: 26712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":28318.9371014,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":44112.4695866,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":44112.4681015,"timestamp":17887950248852201,"weight":1.0}] 1 [2026-09-07T20:06:26.433Z] PID: 26432 TID: 26436 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-07T20:06:26.433Z] PID: 26432 TID: 26436 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-07T20:06:26.446Z] PID: 26432 TID: 26436 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[26432] 4 [2026-09-07T20:06:26.446Z] PID: 26432 TID: 26436 INFO (eax::apps::utils::logAppInfo) Version: 13.783.0-6296-d09621539 5 [2026-09-07T20:06:26.446Z] PID: 26432 TID: 26436 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-07T20:06:26.447Z] PID: 26432 TID: 26436 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606\EA Desktop\EABackgroundService.exe] 7 [2026-09-07T20:06:26.447Z] PID: 26432 TID: 25644 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-07T20:06:26.712Z] PID: 26432 TID: 25644 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-07T20:06:26.717Z] PID: 26432 TID: 25644 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-07T20:06:26.739Z] PID: 26432 TID: 25644 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-09-07T20:06:26.740Z] PID: 26432 TID: 25644 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-07T20:06:26.740Z] PID: 26432 TID: 25644 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-07T20:06:26.740Z] PID: 26432 TID: 25644 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-07T20:06:26.934Z] PID: 26432 TID: 25644 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-07T20:06:27.137Z] PID: 26432 TID: 25644 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-07T20:06:27.137Z] PID: 26432 TID: 25644 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-07T20:06:27.137Z] PID: 26432 TID: 25644 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-07T20:06:27.137Z] PID: 26432 TID: 25644 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-07T20:06:27.152Z] PID: 26432 TID: 25644 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-07T20:06:27.154Z] PID: 26432 TID: 12872 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-07T20:06:27.155Z] PID: 26432 TID: 12872 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-07T20:06:27.155Z] PID: 26432 TID: 12872 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-07T20:06:27.155Z] PID: 26432 TID: 12872 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-07T20:06:27.156Z] PID: 26432 TID: 19080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8605191,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":16331.7746339,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":16331.7665191,"timestamp":17888115871560028,"weight":1.0}] 25 [2026-09-07T20:06:27.157Z] PID: 26432 TID: 12872 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-07T20:06:27.158Z] PID: 26432 TID: 12872 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-07T20:06:27.158Z] PID: 26432 TID: 12872 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-07T20:06:27.158Z] PID: 26432 TID: 12872 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-07T20:06:27.159Z] PID: 26432 TID: 25644 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-07T20:06:27.159Z] PID: 26432 TID: 25644 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-07T20:06:27.163Z] PID: 26432 TID: 19136 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-07T20:06:27.176Z] PID: 26432 TID: 25644 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [59238] 33 [2026-09-07T20:06:27.183Z] PID: 26432 TID: 26428 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8876617,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":16331.8017767,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":16331.7936617,"timestamp":17888115871831458,"weight":1.0}] 34 [2026-09-07T20:06:27.184Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788789210","updateType":"none","version":"13.783.0.6296"}] 35 [2026-09-07T20:06:27.184Z] PID: 26432 TID: 27036 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-09-07T20:06:27.185Z] PID: 26432 TID: 26428 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8894738,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4270","ecod":"0"},"systemUptime":16331.8035887,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":16331.7954738,"timestamp":17888115871849577,"weight":1.0}] 37 [2026-09-07T20:06:27.186Z] PID: 26432 TID: 27036 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-09-07T20:06:27.186Z] PID: 26432 TID: 27036 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-09-07T20:06:27.188Z] PID: 26432 TID: 26428 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8902411,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":16331.8043561,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":16331.7962412,"timestamp":17888115871857252,"weight":1.0}] 40 [2026-09-07T20:06:27.192Z] PID: 26432 TID: 12872 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-09-07T20:06:27.192Z] PID: 26432 TID: 12872 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-09-07T20:06:27.192Z] PID: 26432 TID: 12872 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-09-07T20:06:27.192Z] PID: 26432 TID: 5912 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8972395,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":16331.8113544,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":16331.8032395,"timestamp":17888115871927233,"weight":1.0}] 44 [2026-09-07T20:06:27.321Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-09-07T20:06:27.322Z] PID: 26432 TID: 27036 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 46 [2026-09-07T20:02:59.000Z] PID: 26432 TID: 27036 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788811379] drift[-208351.079ms] 47 [2026-09-07T20:02:59.169Z] PID: 26432 TID: 27024 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-07T20:02:59.169Z] PID: 26432 TID: 27024 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-07T20:02:59.169Z] PID: 26432 TID: 27036 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-07T20:02:59.171Z] PID: 26432 TID: 27036 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-07T20:02:59.173Z] PID: 26432 TID: 25644 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 52 [2026-09-07T20:02:59.173Z] PID: 26432 TID: 27036 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 53 [2026-09-07T20:02:59.174Z] PID: 26432 TID: 27036 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 54 [2026-09-07T20:02:59.174Z] PID: 26432 TID: 27036 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 55 [2026-09-07T20:02:59.174Z] PID: 26432 TID: 27036 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 56 [2026-09-07T20:02:59.174Z] PID: 26432 TID: 27036 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 57 [2026-09-07T20:02:59.178Z] PID: 26432 TID: 25644 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-07T20:02:59.179Z] PID: 26432 TID: 25644 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-07T20:02:59.280Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-07T20:03:05.257Z] PID: 26432 TID: 26916 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-07T20:03:05.257Z] PID: 26432 TID: 27036 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-07T20:03:05.257Z] PID: 26432 TID: 27036 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-07T20:17:59.417Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-07T20:32:59.546Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-07T20:47:59.685Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-07T21:02:59.683Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-07T21:17:59.814Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-07T21:32:59.940Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-07T21:48:00.072Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-07T22:03:00.077Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-07T22:18:00.244Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-07T22:33:00.382Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-07T22:48:00.520Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-07T23:03:00.530Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-07T23:18:00.662Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-07T23:33:00.803Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-07T23:48:00.938Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-08T00:03:00.958Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-08T00:18:01.093Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-08T00:33:01.227Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-08T00:48:01.373Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-08T01:03:00.000Z] PID: 26432 TID: 27036 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788829380] drift[865.627ms] 83 [2026-09-08T01:03:02.372Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-08T01:18:02.513Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-08T01:33:02.648Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-08T01:48:02.800Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-08T02:03:02.810Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-08T02:18:02.951Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-08T02:33:03.080Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-08T02:48:03.206Z] PID: 26432 TID: 27036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-08T03:02:54.622Z] PID: 26432 TID: 26436 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 92 [2026-09-08T03:02:54.623Z] PID: 26432 TID: 19080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":25196.4619141,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":41527.376029,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":41527.3679141,"timestamp":17888365746229934,"weight":1.0}] 1 [2026-09-08T07:15:51.149Z] PID: 28600 TID: 28604 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-08T07:15:51.149Z] PID: 28600 TID: 28604 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-08T07:15:51.164Z] PID: 28600 TID: 28604 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[28600] 4 [2026-09-08T07:15:51.164Z] PID: 28600 TID: 28604 INFO (eax::apps::utils::logAppInfo) Version: 13.783.0-6296-d09621539 5 [2026-09-08T07:15:51.164Z] PID: 28600 TID: 28604 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-08T07:15:51.165Z] PID: 28600 TID: 28604 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606\EA Desktop\EABackgroundService.exe] 7 [2026-09-08T07:15:51.165Z] PID: 28600 TID: 27664 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-08T07:15:51.436Z] PID: 28600 TID: 27664 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-08T07:15:51.437Z] PID: 28600 TID: 27664 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-08T07:15:51.455Z] PID: 28600 TID: 27664 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-09-08T07:15:51.456Z] PID: 28600 TID: 27664 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-08T07:15:51.456Z] PID: 28600 TID: 27664 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-08T07:15:51.457Z] PID: 28600 TID: 27664 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-08T07:15:51.654Z] PID: 28600 TID: 27664 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-08T07:15:51.900Z] PID: 28600 TID: 27664 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-08T07:15:51.901Z] PID: 28600 TID: 27664 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-08T07:15:51.901Z] PID: 28600 TID: 27664 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-08T07:15:51.901Z] PID: 28600 TID: 27664 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-08T07:15:51.914Z] PID: 28600 TID: 27664 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-08T07:15:51.916Z] PID: 28600 TID: 27408 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-08T07:15:51.917Z] PID: 28600 TID: 27408 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-08T07:15:51.917Z] PID: 28600 TID: 27408 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-08T07:15:51.917Z] PID: 28600 TID: 27408 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-08T07:15:51.917Z] PID: 28600 TID: 27620 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8205988,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":14947.5389204,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":14947.5385988,"timestamp":17888517519178917,"weight":1.0}] 25 [2026-09-08T07:15:51.919Z] PID: 28600 TID: 27408 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-08T07:15:51.920Z] PID: 28600 TID: 27408 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-08T07:15:51.920Z] PID: 28600 TID: 27408 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-08T07:15:51.920Z] PID: 28600 TID: 27408 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-08T07:15:51.921Z] PID: 28600 TID: 27664 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-08T07:15:51.921Z] PID: 28600 TID: 27664 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-08T07:15:51.922Z] PID: 28600 TID: 27240 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-08T07:15:51.936Z] PID: 28600 TID: 27664 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [56210] 33 [2026-09-08T07:15:51.942Z] PID: 28600 TID: 27356 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8453,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":14947.5636218,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":14947.5633001,"timestamp":17888517519425932,"weight":1.0}] 34 [2026-09-08T07:15:51.944Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788833882","updateType":"none","version":"13.783.0.6296"}] 35 [2026-09-08T07:15:51.944Z] PID: 28600 TID: 29384 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-09-08T07:15:51.945Z] PID: 28600 TID: 27356 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8475797,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4270","ecod":"0"},"systemUptime":14947.5659013,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":14947.5655796,"timestamp":17888517519448723,"weight":1.0}] 37 [2026-09-08T07:15:51.946Z] PID: 28600 TID: 29384 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-09-08T07:15:51.946Z] PID: 28600 TID: 29384 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-09-08T07:15:51.948Z] PID: 28600 TID: 27356 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8481042,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":14947.5664259,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":14947.5661041,"timestamp":17888517519453973,"weight":1.0}] 40 [2026-09-08T07:15:51.966Z] PID: 28600 TID: 27408 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-09-08T07:15:51.966Z] PID: 28600 TID: 27408 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-09-08T07:15:51.966Z] PID: 28600 TID: 27408 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-09-08T07:15:51.966Z] PID: 28600 TID: 27404 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8692692,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":14947.587591,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":14947.5872692,"timestamp":17888517519665621,"weight":1.0}] 44 [2026-09-08T07:12:23.000Z] PID: 28600 TID: 29384 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788851543] drift[-209054.592ms] 45 [2026-09-08T07:12:23.028Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-09-08T07:12:23.029Z] PID: 28600 TID: 29384 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-09-08T07:12:23.193Z] PID: 28600 TID: 29360 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-08T07:12:23.193Z] PID: 28600 TID: 29360 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-08T07:12:23.193Z] PID: 28600 TID: 29384 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-08T07:12:23.195Z] PID: 28600 TID: 29384 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-08T07:12:23.197Z] PID: 28600 TID: 29384 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-09-08T07:12:23.197Z] PID: 28600 TID: 27664 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-09-08T07:12:23.197Z] PID: 28600 TID: 29384 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-09-08T07:12:23.198Z] PID: 28600 TID: 29384 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-09-08T07:12:23.198Z] PID: 28600 TID: 29384 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-09-08T07:12:23.198Z] PID: 28600 TID: 29384 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-09-08T07:12:23.202Z] PID: 28600 TID: 27664 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-08T07:12:23.203Z] PID: 28600 TID: 27664 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-08T07:12:23.306Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-08T07:12:29.693Z] PID: 28600 TID: 29272 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-08T07:12:29.693Z] PID: 28600 TID: 29384 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-08T07:12:29.694Z] PID: 28600 TID: 29384 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-08T07:27:23.434Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-08T07:42:23.560Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-08T07:57:23.689Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-08T08:12:23.684Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-08T08:27:23.821Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-08T08:42:23.976Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-08T08:57:24.123Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-08T09:12:24.136Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-08T09:27:24.287Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-08T09:42:24.427Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-08T09:57:24.551Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-08T10:12:24.000Z] PID: 28600 TID: 29384 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788862344] drift[836.361ms] 75 [2026-09-08T10:12:25.535Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-08T10:27:25.687Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-08T10:42:25.827Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-08T10:57:25.959Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-08T11:12:25.970Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-08T11:27:26.100Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-08T11:42:26.228Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-08T11:57:26.359Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-08T12:12:26.347Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-08T12:27:26.481Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-08T12:42:26.651Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-08T12:57:26.779Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-08T13:12:26.781Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-08T13:27:26.916Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-08T13:42:27.054Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-08T13:57:27.187Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-08T14:12:27.182Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-08T14:27:27.315Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-08T14:42:27.441Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-08T14:57:27.580Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-08T15:12:25.000Z] PID: 28600 TID: 29384 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788880345] drift[858.241ms] 96 [2026-09-08T15:12:28.598Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-08T15:27:28.722Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-08T15:42:28.854Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-08T15:57:29.021Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-08T16:12:29.015Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-08T16:27:29.147Z] PID: 28600 TID: 29384 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-08T16:41:54.933Z] PID: 28600 TID: 28604 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 103 [2026-09-08T16:41:54.933Z] PID: 28600 TID: 27408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":34172.1711435,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":49118.8894652,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":49118.8891435,"timestamp":17888857149338162,"weight":1.0}] 1 [2026-09-09T08:42:12.243Z] PID: 23684 TID: 23680 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-09T08:42:12.243Z] PID: 23684 TID: 23680 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-09T08:42:12.263Z] PID: 23684 TID: 23680 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[23684] 4 [2026-09-09T08:42:12.263Z] PID: 23684 TID: 23680 INFO (eax::apps::utils::logAppInfo) Version: 13.783.0-6296-d09621539 5 [2026-09-09T08:42:12.263Z] PID: 23684 TID: 23680 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-09T08:42:12.264Z] PID: 23684 TID: 23680 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606\EA Desktop\EABackgroundService.exe] 7 [2026-09-09T08:42:12.265Z] PID: 23684 TID: 22800 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-09T08:42:12.578Z] PID: 23684 TID: 22800 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-09T08:42:12.578Z] PID: 23684 TID: 22800 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-09T08:42:12.598Z] PID: 23684 TID: 22800 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-09-09T08:42:12.598Z] PID: 23684 TID: 22800 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-09T08:42:12.599Z] PID: 23684 TID: 22800 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-09T08:42:12.599Z] PID: 23684 TID: 22800 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-09T08:42:12.820Z] PID: 23684 TID: 22800 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-09T08:42:12.959Z] PID: 23684 TID: 22800 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-09T08:42:12.959Z] PID: 23684 TID: 22800 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-09T08:42:12.959Z] PID: 23684 TID: 22800 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-09T08:42:12.959Z] PID: 23684 TID: 22800 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-09T08:42:12.973Z] PID: 23684 TID: 22800 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-09T08:42:12.977Z] PID: 23684 TID: 25340 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-09T08:42:12.978Z] PID: 23684 TID: 25340 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-09T08:42:12.978Z] PID: 23684 TID: 25340 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-09T08:42:12.978Z] PID: 23684 TID: 25340 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-09T08:42:12.978Z] PID: 23684 TID: 25352 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7968529,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":15030.5973226,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":15030.5928526,"timestamp":17889433329786388,"weight":1.0}] 25 [2026-09-09T08:42:12.980Z] PID: 23684 TID: 25340 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-09T08:42:12.980Z] PID: 23684 TID: 25340 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-09T08:42:12.981Z] PID: 23684 TID: 25340 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-09T08:42:12.981Z] PID: 23684 TID: 25340 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-09T08:42:12.982Z] PID: 23684 TID: 22800 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-09T08:42:12.982Z] PID: 23684 TID: 22800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-09T08:42:12.984Z] PID: 23684 TID: 25316 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-09T08:42:12.999Z] PID: 23684 TID: 25340 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-09-09T08:42:12.999Z] PID: 23684 TID: 25340 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-09-09T08:42:12.999Z] PID: 23684 TID: 25340 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-09-09T08:42:12.999Z] PID: 23684 TID: 25336 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8180717,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":15030.6185415,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":15030.6140714,"timestamp":17889433329998579,"weight":1.0}] 36 [2026-09-09T08:42:13.000Z] PID: 23684 TID: 22800 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [57716] 37 [2026-09-09T08:42:13.007Z] PID: 23684 TID: 25344 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8259563,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":15030.626426,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":15030.621956,"timestamp":17889433330077425,"weight":1.0}] 38 [2026-09-09T08:42:13.009Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788883949","updateType":"none","version":"13.783.0.6296"}] 39 [2026-09-09T08:42:13.009Z] PID: 23684 TID: 25656 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-09-09T08:42:13.009Z] PID: 23684 TID: 25344 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8280061,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4270","ecod":"0"},"systemUptime":15030.6284758,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":15030.6240058,"timestamp":17889433330097924,"weight":1.0}] 41 [2026-09-09T08:42:13.012Z] PID: 23684 TID: 25656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-09-09T08:42:13.012Z] PID: 23684 TID: 25656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-09-09T08:42:13.013Z] PID: 23684 TID: 25344 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8285696,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":15030.6290394,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":15030.6245693,"timestamp":17889433330103561,"weight":1.0}] 44 [2026-09-09T08:38:44.000Z] PID: 23684 TID: 25656 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788943124] drift[-209111.969ms] 45 [2026-09-09T08:38:44.057Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-09-09T08:38:44.058Z] PID: 23684 TID: 25656 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-09-09T08:38:44.326Z] PID: 23684 TID: 25636 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-09T08:38:44.326Z] PID: 23684 TID: 25636 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-09T08:38:44.326Z] PID: 23684 TID: 25656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-09T08:38:44.329Z] PID: 23684 TID: 25656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-09T08:38:44.331Z] PID: 23684 TID: 25656 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-09-09T08:38:44.332Z] PID: 23684 TID: 22800 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-09-09T08:38:44.332Z] PID: 23684 TID: 25656 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-09-09T08:38:44.332Z] PID: 23684 TID: 25656 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-09-09T08:38:44.332Z] PID: 23684 TID: 25656 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-09-09T08:38:44.333Z] PID: 23684 TID: 25656 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-09-09T08:38:44.337Z] PID: 23684 TID: 22800 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-09T08:38:44.337Z] PID: 23684 TID: 22800 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-09T08:38:44.456Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-09T08:38:50.467Z] PID: 23684 TID: 25096 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-09T08:38:50.467Z] PID: 23684 TID: 25656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-09T08:38:50.467Z] PID: 23684 TID: 25656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-09T08:53:44.596Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-09T09:08:44.735Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-09T09:23:44.892Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-09T09:38:44.855Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-09T09:53:45.021Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-09T10:08:45.165Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-09T10:23:45.300Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-09T10:38:45.320Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-09T10:53:45.522Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-09T11:08:45.660Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-09T11:23:45.796Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-09T11:38:45.000Z] PID: 23684 TID: 25656 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1788953925] drift[859.773ms] 75 [2026-09-09T11:38:46.791Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-09T11:53:46.926Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-09T12:08:47.062Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-09T12:23:47.204Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-09T12:38:47.218Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-09T12:53:47.352Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-09T13:08:47.488Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-09T13:23:47.620Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-09T13:38:47.614Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-09T13:53:47.747Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-09T14:08:47.888Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-09T14:23:48.019Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-09T14:38:48.034Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-09T14:53:48.171Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-09T15:08:48.310Z] PID: 23684 TID: 25656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-09T15:15:24.410Z] PID: 23684 TID: 23680 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 91 [2026-09-09T15:15:24.410Z] PID: 23684 TID: 25356 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":23801.2193471,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":38831.0198168,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":38831.0153468,"timestamp":17889669244103588,"weight":1.0}] 1 [2026-09-10T08:13:03.564Z] PID: 32568 TID: 32572 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-10T08:13:03.564Z] PID: 32568 TID: 32572 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-10T08:13:03.578Z] PID: 32568 TID: 32572 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[32568] 4 [2026-09-10T08:13:03.578Z] PID: 32568 TID: 32572 INFO (eax::apps::utils::logAppInfo) Version: 13.783.0-6296-d09621539 5 [2026-09-10T08:13:03.578Z] PID: 32568 TID: 32572 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-10T08:13:03.578Z] PID: 32568 TID: 32572 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606\EA Desktop\EABackgroundService.exe] 7 [2026-09-10T08:13:03.579Z] PID: 32568 TID: 30140 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-10T08:13:04.037Z] PID: 32568 TID: 30140 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-10T08:13:04.037Z] PID: 32568 TID: 30140 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-10T08:13:04.055Z] PID: 32568 TID: 30140 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-09-10T08:13:04.056Z] PID: 32568 TID: 30140 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-10T08:13:04.056Z] PID: 32568 TID: 30140 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-10T08:13:04.057Z] PID: 32568 TID: 30140 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-10T08:13:04.255Z] PID: 32568 TID: 30140 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-10T08:13:04.255Z] PID: 32568 TID: 28812 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [cldcfg.load.succ]: [{"appUptime":0.7432511,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":192},"systemUptime":16855.8698528,"taxonomy":"cldcfg.load.succ","throttleCount":0,"timeSinceSystemResume":16855.8682512,"timestamp":17890279842558237,"weight":19.999996185302734}] 16 [2026-09-10T08:13:04.459Z] PID: 32568 TID: 30140 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 17 [2026-09-10T08:13:04.460Z] PID: 32568 TID: 30140 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 18 [2026-09-10T08:13:04.460Z] PID: 32568 TID: 30140 INFO (eax::services::language::init) Language init: resolved default language=[tr] 19 [2026-09-10T08:13:04.460Z] PID: 32568 TID: 30140 INFO (eax::services::language::init) Language init: language=[tr] 20 [2026-09-10T08:13:04.473Z] PID: 32568 TID: 30140 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 21 [2026-09-10T08:13:04.475Z] PID: 32568 TID: 31556 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 22 [2026-09-10T08:13:04.476Z] PID: 32568 TID: 31556 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 23 [2026-09-10T08:13:04.476Z] PID: 32568 TID: 31556 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 24 [2026-09-10T08:13:04.476Z] PID: 32568 TID: 31556 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-09-10T08:13:04.476Z] PID: 32568 TID: 23160 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.9642122,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":16856.0908136,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":16856.0892121,"timestamp":17890279844767844,"weight":1.0}] 26 [2026-09-10T08:13:04.478Z] PID: 32568 TID: 31556 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-09-10T08:13:04.478Z] PID: 32568 TID: 30140 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 28 [2026-09-10T08:13:04.478Z] PID: 32568 TID: 30140 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 29 [2026-09-10T08:13:04.479Z] PID: 32568 TID: 31556 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 30 [2026-09-10T08:13:04.479Z] PID: 32568 TID: 31556 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 31 [2026-09-10T08:13:04.479Z] PID: 32568 TID: 31556 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 32 [2026-09-10T08:13:04.480Z] PID: 32568 TID: 26520 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 33 [2026-09-10T08:13:04.494Z] PID: 32568 TID: 30140 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [64203] 34 [2026-09-10T08:13:04.500Z] PID: 32568 TID: 30088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9878872,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":16856.1144889,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":16856.1128872,"timestamp":17890279845004596,"weight":1.0}] 35 [2026-09-10T08:13:04.502Z] PID: 32568 TID: 33124 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1788964728","updateType":"none","version":"13.783.0.6296"}] 36 [2026-09-10T08:13:04.502Z] PID: 32568 TID: 33124 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 37 [2026-09-10T08:13:04.502Z] PID: 32568 TID: 30088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9898017,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4270","ecod":"0"},"systemUptime":16856.1164034,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":16856.1148016,"timestamp":17890279845023745,"weight":1.0}] 38 [2026-09-10T08:13:04.503Z] PID: 32568 TID: 33124 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 39 [2026-09-10T08:13:04.503Z] PID: 32568 TID: 33124 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 40 [2026-09-10T08:13:04.505Z] PID: 32568 TID: 30088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9902754,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":16856.1168772,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":16856.1152754,"timestamp":17890279845028483,"weight":1.0}] 41 [2026-09-10T08:13:04.511Z] PID: 32568 TID: 31556 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-09-10T08:13:04.511Z] PID: 32568 TID: 31556 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 43 [2026-09-10T08:13:04.511Z] PID: 32568 TID: 31556 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 44 [2026-09-10T08:13:04.511Z] PID: 32568 TID: 4532 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9987854,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":16856.1253871,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":16856.1237853,"timestamp":17890279845113580,"weight":1.0}] 45 [2026-09-10T08:09:36.000Z] PID: 32568 TID: 33124 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789027776] drift[-208630.422ms] 46 [2026-09-10T08:09:36.049Z] PID: 32568 TID: 33108 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 47 [2026-09-10T08:09:36.049Z] PID: 32568 TID: 33108 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 48 [2026-09-10T08:09:36.049Z] PID: 32568 TID: 33124 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 49 [2026-09-10T08:09:36.051Z] PID: 32568 TID: 33124 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 50 [2026-09-10T08:09:36.054Z] PID: 32568 TID: 33124 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-09-10T08:09:36.055Z] PID: 32568 TID: 30140 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 52 [2026-09-10T08:09:36.055Z] PID: 32568 TID: 33124 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 53 [2026-09-10T08:09:36.056Z] PID: 32568 TID: 33124 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 54 [2026-09-10T08:09:36.056Z] PID: 32568 TID: 33124 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 55 [2026-09-10T08:09:36.056Z] PID: 32568 TID: 33124 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 56 [2026-09-10T08:09:36.060Z] PID: 32568 TID: 30140 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 57 [2026-09-10T08:09:36.061Z] PID: 32568 TID: 30140 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 58 [2026-09-10T08:09:36.240Z] PID: 32568 TID: 30088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":1.3580761,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.788.2.6298","response":"{\"version\":\"13.788.2.6298\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.788.2-6298-b9735d87b.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\",\"installerURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller-13.788.2.6298-15512596.exe\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.788.2.6298?locale=tr-TR"},"systemUptime":16856.4846777,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":16856.4830761,"timestamp":17890277762402258,"weight":1.0}] 59 [2026-09-10T08:09:36.252Z] PID: 32568 TID: 30088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":1.3594588,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"attended","fvers":"13.783.0.6296","fvers_rev":6296,"shut":false,"tvers":"13.788.2.6298","tvers_rev":6298,"ubkt":"6","upst":"recommended"},"systemUptime":16856.4860605,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":16856.4844588,"timestamp":17890277762416089,"weight":1.0}] 60 [2026-09-10T08:09:42.538Z] PID: 32568 TID: 33000 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-10T08:09:42.538Z] PID: 32568 TID: 33124 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-10T08:09:42.538Z] PID: 32568 TID: 33124 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-10T08:24:36.504Z] PID: 32568 TID: 23160 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":901.6218325,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"900","fvers":"13.783.0.6296","fvers_rev":6296,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.788.2-6298-b9735d87b.zip","shut":false,"strt":"2026-09-10T08:24:36.502","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.788.2.6298-1789028676.zip","tvers":"13.788.2.6298","tvers_rev":6298,"ubkt":"6","upst":"recommended","uuid":"9532f58e-b706-4ff6-bce8-ea8f6023fbeb"},"systemUptime":17756.7484342,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":17756.7468324,"timestamp":17890286765039824,"weight":1.0}] 64 [2026-09-10T08:24:36.845Z] PID: 32568 TID: 30088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":901.9634351,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1789028676000"},"systemUptime":17757.0900368,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":17757.0884351,"timestamp":17890286768455854,"weight":1.0}] 65 [2026-09-10T08:24:39.459Z] PID: 32568 TID: 4532 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":904.5769222,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"86699699","byte":"256321949","ctx":"background","endt":"2026-09-10T08:24:39.458","enst":"success","fvers":"13.783.0.6296","fvers_rev":6296,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.788.2-6298-b9735d87b.zip","pct":"1.0000","shut":false,"strt":"2026-09-10T08:24:36.502","tvers":"13.788.2.6298","tvers_rev":6298,"ubkt":"6","uuid":"9532f58e-b706-4ff6-bce8-ea8f6023fbeb"},"systemUptime":17759.7035239,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":17759.7019222,"timestamp":17890286794590722,"weight":1.0}] 66 [2026-09-10T08:24:39.459Z] PID: 32568 TID: 31556 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676] 67 [2026-09-10T08:24:41.935Z] PID: 32568 TID: 31556 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 68 [2026-09-10T08:24:46.513Z] PID: 32568 TID: 28812 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":911.6313436,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.783.0.6296","fvers_rev":6296,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.788.2.6298-1789028676","sdur":"7.0540","shut":false,"stgtm":"2026-09-10T08:24:39.459","tvers":"13.788.2.6298","tvers_rev":6298,"ubkt":"6","uuid":"9532f58e-b706-4ff6-bce8-ea8f6023fbeb"},"systemUptime":17766.7579452,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":17766.7563436,"timestamp":17890286865134936,"weight":1.0}] 69 [2026-09-10T08:24:46.515Z] PID: 32568 TID: 33124 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 70 [2026-09-10T08:24:48.998Z] PID: 32568 TID: 33124 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 71 [2026-09-10T08:24:49.063Z] PID: 32568 TID: 3032 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":914.1815573,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-09-10T08:24:49.063","fvers":"13.783.0.6296","fvers_rev":6296,"shut":false,"strt":"2026-09-10T08:24:49.063","stst":"new","tvers":"13.788.2.6298","tvers_rev":6298,"ubkt":"6","uuid":"9532f58e-b706-4ff6-bce8-ea8f6023fbeb"},"systemUptime":17769.308159,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":17769.3065573,"timestamp":17890286890637073,"weight":1.0}] 72 [2026-09-10T08:24:51.072Z] PID: 32568 TID: 33124 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 73 [2026-09-10T08:24:51.098Z] PID: 32568 TID: 33124 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 74 [2026-09-10T08:24:51.098Z] PID: 32568 TID: 33124 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 75 [2026-09-10T08:24:51.098Z] PID: 32568 TID: 33124 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 76 [2026-09-10T08:24:51.098Z] PID: 32568 TID: 31556 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":916.216577,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":17771.3431787,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":17771.341577,"timestamp":17890286910987269,"weight":1.0}] 77 [2026-09-10T08:24:51.116Z] PID: 32568 TID: 33124 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 32568: C:\Program Files\Electronic Arts\EA Desktop\13.783.0.6296-1788287606\EA Desktop\EABackgroundService.exe 78 [2026-09-10T08:24:51.135Z] PID: 32568 TID: 33124 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 79 [2026-09-10T08:24:51.135Z] PID: 32568 TID: 33124 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\Destager\EADestager.exe], args[-noclient]' 80 [2026-09-10T08:24:51.232Z] PID: 32568 TID: 30140 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 81 [2026-09-10T08:24:51.232Z] PID: 32568 TID: 28812 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":916.3505882,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":17771.4771899,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":17771.4755883,"timestamp":17890286912327381,"weight":1.0}] 82 [2026-09-10T08:24:51.272Z] PID: 32568 TID: 30140 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 83 [2026-09-10T08:24:51.318Z] PID: 32568 TID: 32572 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 84 [2026-09-10T08:24:51.318Z] PID: 32568 TID: 32572 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] 85 [2026-09-10T08:24:51.382Z] PID: 32568 TID: 30140 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests goodbye 1 [2026-09-10T08:28:24.667Z] PID: 32440 TID: 28544 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-10T08:28:24.667Z] PID: 32440 TID: 28544 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-10T08:28:24.678Z] PID: 32440 TID: 28544 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[32440] 4 [2026-09-10T08:28:24.678Z] PID: 32440 TID: 28544 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-10T08:28:24.678Z] PID: 32440 TID: 28544 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-10T08:28:24.678Z] PID: 32440 TID: 28544 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-10T08:28:24.679Z] PID: 32440 TID: 29008 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-10T08:28:24.979Z] PID: 32440 TID: 29008 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 9 [2026-09-10T08:28:24.980Z] PID: 32440 TID: 29008 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-10T08:28:25.150Z] PID: 32440 TID: 29008 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-10T08:28:25.365Z] PID: 32440 TID: 29008 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-10T08:28:25.365Z] PID: 32440 TID: 29008 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-10T08:28:25.365Z] PID: 32440 TID: 29008 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-10T08:28:25.365Z] PID: 32440 TID: 29008 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-10T08:28:25.379Z] PID: 32440 TID: 29008 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-10T08:28:25.380Z] PID: 32440 TID: 34376 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-10T08:28:25.381Z] PID: 32440 TID: 34376 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 18 [2026-09-10T08:28:25.381Z] PID: 32440 TID: 34376 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 19 [2026-09-10T08:28:25.381Z] PID: 32440 TID: 34376 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 20 [2026-09-10T08:28:25.381Z] PID: 32440 TID: 34376 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 21 [2026-09-10T08:28:25.381Z] PID: 32440 TID: 34376 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 22 [2026-09-10T08:28:25.381Z] PID: 32440 TID: 34376 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 23 [2026-09-10T08:28:25.381Z] PID: 32440 TID: 34376 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-10T08:28:25.382Z] PID: 32440 TID: 18704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7559267,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":17776.9961966,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":17777.0059267,"timestamp":17890289053819914,"weight":1.0}] 25 [2026-09-10T08:28:25.382Z] PID: 32440 TID: 23480 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-10T08:28:25.383Z] PID: 32440 TID: 34376 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-09-10T08:28:25.384Z] PID: 32440 TID: 34376 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 28 [2026-09-10T08:28:25.384Z] PID: 32440 TID: 34376 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 29 [2026-09-10T08:28:25.384Z] PID: 32440 TID: 34376 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 30 [2026-09-10T08:28:25.386Z] PID: 32440 TID: 29008 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [49484] 31 [2026-09-10T08:28:25.391Z] PID: 32440 TID: 34284 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7653682,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":17777.0056382,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":17777.0153681,"timestamp":17890289053914333,"weight":1.0}] 32 [2026-09-10T08:28:25.404Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.788.2-6298-b9735d87b.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller-13.788.2.6298-15512596.exe","receivedTime":"1789027776","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.788.2-6298-b9735d87b.zip.sig","updateType":"recommended","version":"13.788.2.6298"}] 33 [2026-09-10T08:28:25.405Z] PID: 32440 TID: 35504 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-10T08:28:25.405Z] PID: 32440 TID: 24352 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7789534,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":17777.0192234,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":17777.0289534,"timestamp":17890289054050183,"weight":1.0}] 35 [2026-09-10T08:28:25.405Z] PID: 32440 TID: 35504 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-10T08:28:25.405Z] PID: 32440 TID: 35504 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-10T08:28:25.408Z] PID: 32440 TID: 24352 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7791945,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":17777.0194643,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":17777.0291944,"timestamp":17890289054052595,"weight":1.0}] 38 [2026-09-10T08:28:25.417Z] PID: 32440 TID: 34376 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 39 [2026-09-10T08:28:25.417Z] PID: 32440 TID: 34376 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 40 [2026-09-10T08:28:25.417Z] PID: 32440 TID: 34376 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 41 [2026-09-10T08:28:25.417Z] PID: 32440 TID: 23488 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7917867,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":17777.0320566,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":17777.0417867,"timestamp":17890289054178516,"weight":1.0}] 42 [2026-09-10T08:28:25.534Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-09-10T08:28:25.534Z] PID: 32440 TID: 35504 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-09-10T08:28:25.762Z] PID: 32440 TID: 4612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 45 [2026-09-10T08:28:25.762Z] PID: 32440 TID: 4612 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 46 [2026-09-10T08:24:57.000Z] PID: 32440 TID: 35504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789028697] drift[-208837.522ms] 47 [2026-09-10T08:24:57.000Z] PID: 32440 TID: 35504 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 48 [2026-09-10T08:24:57.128Z] PID: 32440 TID: 18584 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 49 [2026-09-10T08:24:57.128Z] PID: 32440 TID: 35504 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 50 [2026-09-10T08:29:56.688Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 51 [2026-09-10T08:44:56.841Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-09-10T08:59:56.969Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-09-10T09:14:57.128Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-09-10T09:24:58.000Z] PID: 32440 TID: 35504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789032298] drift[853.604ms] 55 [2026-09-10T09:29:58.131Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-09-10T09:44:58.291Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-09-10T09:59:58.433Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-10T10:14:58.577Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-10T10:29:58.584Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-10T10:44:58.764Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-10T10:59:58.907Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-10T11:14:59.049Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-10T11:29:59.041Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-10T11:44:59.170Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-10T11:59:59.340Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-10T12:14:59.540Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-10T12:29:59.519Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-10T12:44:59.653Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-10T12:59:59.792Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-10T13:14:59.926Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-10T13:29:59.940Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-10T13:45:00.092Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-10T14:00:00.226Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-10T14:15:00.370Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-10T14:24:59.000Z] PID: 32440 TID: 35504 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789050299] drift[842.815ms] 76 [2026-09-10T14:30:01.375Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-10T14:45:01.512Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-10T15:00:01.646Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-10T15:15:01.800Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-10T15:30:01.813Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-10T15:45:01.947Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-10T16:00:02.079Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-10T16:15:02.212Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-10T16:30:02.197Z] PID: 32440 TID: 35504 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-10T16:31:57.407Z] PID: 32440 TID: 28544 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 86 [2026-09-10T16:31:57.407Z] PID: 32440 TID: 18704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":29220.8053483,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":46997.0456182,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":46997.0553483,"timestamp":17890579174072685,"weight":1.0}] 1 [2026-09-11T07:46:16.339Z] PID: 20844 TID: 5656 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-11T07:46:16.339Z] PID: 20844 TID: 5656 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-11T07:46:16.359Z] PID: 20844 TID: 5656 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[20844] 4 [2026-09-11T07:46:16.360Z] PID: 20844 TID: 5656 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-11T07:46:16.360Z] PID: 20844 TID: 5656 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-11T07:46:16.361Z] PID: 20844 TID: 5656 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-11T07:46:16.362Z] PID: 20844 TID: 5108 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-11T07:46:16.636Z] PID: 20844 TID: 5108 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-11T07:46:16.636Z] PID: 20844 TID: 5108 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-11T07:46:16.657Z] PID: 20844 TID: 5108 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-09-11T07:46:16.658Z] PID: 20844 TID: 5108 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-11T07:46:16.658Z] PID: 20844 TID: 5108 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-11T07:46:16.659Z] PID: 20844 TID: 5108 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-11T07:46:16.801Z] PID: 20844 TID: 5108 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-11T07:46:17.017Z] PID: 20844 TID: 5108 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-11T07:46:17.018Z] PID: 20844 TID: 5108 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-11T07:46:17.018Z] PID: 20844 TID: 5108 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-11T07:46:17.018Z] PID: 20844 TID: 5108 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-11T07:46:17.032Z] PID: 20844 TID: 5108 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-11T07:46:17.035Z] PID: 20844 TID: 27020 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-11T07:46:17.036Z] PID: 20844 TID: 27020 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-11T07:46:17.036Z] PID: 20844 TID: 27020 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-11T07:46:17.037Z] PID: 20844 TID: 27020 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-11T07:46:17.037Z] PID: 20844 TID: 14772 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8028402,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":15604.6592352,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":15604.6458397,"timestamp":17891127770370937,"weight":1.0}] 25 [2026-09-11T07:46:17.038Z] PID: 20844 TID: 27020 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-11T07:46:17.039Z] PID: 20844 TID: 27020 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-11T07:46:17.039Z] PID: 20844 TID: 27020 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-11T07:46:17.039Z] PID: 20844 TID: 27020 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-11T07:46:17.040Z] PID: 20844 TID: 5108 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-11T07:46:17.040Z] PID: 20844 TID: 5108 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-11T07:46:17.042Z] PID: 20844 TID: 18684 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-11T07:46:17.057Z] PID: 20844 TID: 5108 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [52982] 33 [2026-09-11T07:46:17.062Z] PID: 20844 TID: 27020 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-09-11T07:46:17.062Z] PID: 20844 TID: 27020 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-09-11T07:46:17.062Z] PID: 20844 TID: 27020 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 36 [2026-09-11T07:46:17.062Z] PID: 20844 TID: 20152 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8283214,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":15604.6847164,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":15604.6713209,"timestamp":17891127770625751,"weight":1.0}] 37 [2026-09-11T07:46:17.065Z] PID: 20844 TID: 26952 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8308446,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":15604.6872397,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":15604.6738442,"timestamp":17891127770650984,"weight":1.0}] 38 [2026-09-11T07:46:17.067Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789050601","updateType":"none","version":"13.788.2.6298"}] 39 [2026-09-11T07:46:17.067Z] PID: 20844 TID: 23956 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-09-11T07:46:17.067Z] PID: 20844 TID: 11236 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.833303,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":15604.689698,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":15604.6763024,"timestamp":17891127770675568,"weight":1.0}] 41 [2026-09-11T07:46:17.070Z] PID: 20844 TID: 23956 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-09-11T07:46:17.070Z] PID: 20844 TID: 23956 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-09-11T07:46:17.071Z] PID: 20844 TID: 11236 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8338416,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":15604.6902365,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":15604.6768411,"timestamp":17891127770680954,"weight":1.0}] 44 [2026-09-11T07:42:48.000Z] PID: 20844 TID: 23956 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789112568] drift[-209174.492ms] 45 [2026-09-11T07:42:48.026Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-09-11T07:42:48.027Z] PID: 20844 TID: 23956 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-09-11T07:42:48.318Z] PID: 20844 TID: 23244 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-11T07:42:48.318Z] PID: 20844 TID: 23244 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-11T07:42:48.318Z] PID: 20844 TID: 23956 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-11T07:42:48.321Z] PID: 20844 TID: 23956 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-11T07:42:48.324Z] PID: 20844 TID: 5108 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 52 [2026-09-11T07:42:48.324Z] PID: 20844 TID: 23956 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 53 [2026-09-11T07:42:48.324Z] PID: 20844 TID: 23956 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 54 [2026-09-11T07:42:48.324Z] PID: 20844 TID: 23956 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 55 [2026-09-11T07:42:48.325Z] PID: 20844 TID: 23956 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 56 [2026-09-11T07:42:48.325Z] PID: 20844 TID: 23956 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 57 [2026-09-11T07:42:48.329Z] PID: 20844 TID: 5108 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-11T07:42:48.330Z] PID: 20844 TID: 5108 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-11T07:42:48.428Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-11T07:42:54.439Z] PID: 20844 TID: 27220 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-11T07:42:54.439Z] PID: 20844 TID: 23956 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-11T07:42:54.439Z] PID: 20844 TID: 23956 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-11T07:57:48.556Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-11T08:12:48.710Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-11T08:27:48.883Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-11T08:42:49.000Z] PID: 20844 TID: 23956 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789116169] drift[857.258ms] 67 [2026-09-11T08:42:49.875Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-11T08:57:50.046Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-11T09:12:50.178Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-11T09:27:50.340Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-11T09:42:50.328Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-11T09:57:50.457Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-11T10:12:50.590Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-11T10:27:50.728Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-11T10:42:50.741Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-11T10:57:50.919Z] PID: 20844 TID: 23956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 1 [2026-09-11T12:46:41.088Z] PID: 20140 TID: 20144 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-11T12:46:41.088Z] PID: 20140 TID: 20144 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-11T12:46:41.102Z] PID: 20140 TID: 20144 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[20140] 4 [2026-09-11T12:46:41.102Z] PID: 20140 TID: 20144 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-11T12:46:41.103Z] PID: 20140 TID: 20144 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-11T12:46:41.103Z] PID: 20140 TID: 20144 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-11T12:46:41.104Z] PID: 20140 TID: 20400 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-11T12:46:41.447Z] PID: 20140 TID: 20400 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-11T12:46:41.447Z] PID: 20140 TID: 20400 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-11T12:46:41.466Z] PID: 20140 TID: 20400 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-09-11T12:46:41.466Z] PID: 20140 TID: 20400 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-11T12:46:41.467Z] PID: 20140 TID: 20400 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-11T12:46:41.467Z] PID: 20140 TID: 20400 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-11T12:46:41.615Z] PID: 20140 TID: 20400 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-11T12:46:41.848Z] PID: 20140 TID: 20400 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-11T12:46:41.848Z] PID: 20140 TID: 20400 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-11T12:46:41.848Z] PID: 20140 TID: 20400 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-11T12:46:41.848Z] PID: 20140 TID: 20400 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-11T12:46:41.864Z] PID: 20140 TID: 20400 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-11T12:46:41.865Z] PID: 20140 TID: 20456 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-11T12:46:41.867Z] PID: 20140 TID: 20456 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-11T12:46:41.867Z] PID: 20140 TID: 20456 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-11T12:46:41.867Z] PID: 20140 TID: 20456 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-11T12:46:41.867Z] PID: 20140 TID: 20460 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8239354,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":5842.478638,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":5842.4799353,"timestamp":17891308018677049,"weight":1.0}] 25 [2026-09-11T12:46:41.869Z] PID: 20140 TID: 20456 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-11T12:46:41.869Z] PID: 20140 TID: 20456 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-11T12:46:41.870Z] PID: 20140 TID: 20456 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-11T12:46:41.870Z] PID: 20140 TID: 20456 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-11T12:46:41.870Z] PID: 20140 TID: 20400 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-11T12:46:41.870Z] PID: 20140 TID: 20400 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-11T12:46:41.872Z] PID: 20140 TID: 20428 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-11T12:46:41.882Z] PID: 20140 TID: 20456 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-09-11T12:46:41.882Z] PID: 20140 TID: 20456 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-09-11T12:46:41.882Z] PID: 20140 TID: 20456 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-09-11T12:46:41.882Z] PID: 20140 TID: 20444 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8385267,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":5842.4932293,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":5842.4945266,"timestamp":17891308018822961,"weight":1.0}] 36 [2026-09-11T12:46:41.886Z] PID: 20140 TID: 20400 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [57755] 37 [2026-09-11T12:46:41.892Z] PID: 20140 TID: 20448 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8490768,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":5842.5037793,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":5842.5050768,"timestamp":17891308018928461,"weight":1.0}] 38 [2026-09-11T12:46:41.894Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789123370","updateType":"none","version":"13.788.2.6298"}] 39 [2026-09-11T12:46:41.895Z] PID: 20140 TID: 20204 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-09-11T12:46:41.895Z] PID: 20140 TID: 20464 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8512254,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":5842.5059279,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":5842.5072252,"timestamp":17891308018949951,"weight":1.0}] 41 [2026-09-11T12:46:41.896Z] PID: 20140 TID: 20204 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-09-11T12:46:41.896Z] PID: 20140 TID: 20204 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-09-11T12:46:41.898Z] PID: 20140 TID: 20464 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8517997,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":5842.5065023,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":5842.5077996,"timestamp":17891308018955694,"weight":1.0}] 44 [2026-09-11T12:43:13.000Z] PID: 20140 TID: 20204 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789130593] drift[-209033.551ms] 45 [2026-09-11T12:43:13.076Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-09-11T12:43:13.077Z] PID: 20140 TID: 20204 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-09-11T12:43:13.156Z] PID: 20140 TID: 18800 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-11T12:43:13.156Z] PID: 20140 TID: 18800 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-11T12:43:13.156Z] PID: 20140 TID: 20204 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-11T12:43:13.157Z] PID: 20140 TID: 20204 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-11T12:43:13.160Z] PID: 20140 TID: 20204 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-09-11T12:43:13.160Z] PID: 20140 TID: 20400 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-09-11T12:43:13.160Z] PID: 20140 TID: 20204 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-09-11T12:43:13.161Z] PID: 20140 TID: 20204 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-09-11T12:43:13.161Z] PID: 20140 TID: 20204 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-09-11T12:43:13.161Z] PID: 20140 TID: 20204 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-09-11T12:43:13.165Z] PID: 20140 TID: 20400 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-11T12:43:13.166Z] PID: 20140 TID: 20400 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-11T12:43:13.278Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-11T12:43:19.472Z] PID: 20140 TID: 3600 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-11T12:43:19.472Z] PID: 20140 TID: 20204 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-11T12:43:19.472Z] PID: 20140 TID: 20204 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-11T12:58:13.410Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-11T13:13:13.581Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-11T13:28:13.719Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-11T13:43:14.000Z] PID: 20140 TID: 20204 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789134194] drift[866.334ms] 67 [2026-09-11T13:43:14.729Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-11T13:58:14.864Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-11T14:13:14.996Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-11T14:28:15.212Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-11T14:43:15.195Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-11T14:58:15.347Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-11T15:13:15.497Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-11T15:28:15.647Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-11T15:43:15.651Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-11T15:58:15.784Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-11T16:13:15.926Z] PID: 20140 TID: 20204 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-11T16:24:09.694Z] PID: 20140 TID: 20144 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 79 [2026-09-11T16:24:09.694Z] PID: 20140 TID: 20460 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":13257.107838,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":19098.7625406,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":19098.763837900002,"timestamp":17891438496941037,"weight":1.0}] 1 [2026-09-11T16:34:04.881Z] PID: 19568 TID: 20048 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-11T16:34:04.881Z] PID: 19568 TID: 20048 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-11T16:34:04.897Z] PID: 19568 TID: 20048 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[19568] 4 [2026-09-11T16:34:04.897Z] PID: 19568 TID: 20048 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-11T16:34:04.898Z] PID: 19568 TID: 20048 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-11T16:34:04.899Z] PID: 19568 TID: 20048 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-11T16:34:04.900Z] PID: 19568 TID: 17788 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-11T16:34:05.163Z] PID: 19568 TID: 17788 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-11T16:34:05.164Z] PID: 19568 TID: 17788 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-11T16:34:05.182Z] PID: 19568 TID: 17788 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-09-11T16:34:05.182Z] PID: 19568 TID: 17788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-11T16:34:05.183Z] PID: 19568 TID: 17788 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-11T16:34:05.183Z] PID: 19568 TID: 17788 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-11T16:34:05.350Z] PID: 19568 TID: 17788 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-11T16:34:05.536Z] PID: 19568 TID: 17788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-11T16:34:05.537Z] PID: 19568 TID: 17788 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-11T16:34:05.537Z] PID: 19568 TID: 17788 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-11T16:34:05.537Z] PID: 19568 TID: 17788 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-11T16:34:05.551Z] PID: 19568 TID: 17788 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-11T16:34:05.553Z] PID: 19568 TID: 22404 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-11T16:34:05.554Z] PID: 19568 TID: 22404 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-11T16:34:05.554Z] PID: 19568 TID: 22404 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-11T16:34:05.554Z] PID: 19568 TID: 22404 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-11T16:34:05.554Z] PID: 19568 TID: 22408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7405934,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":365.1675459,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":365.1775931,"timestamp":17891444455548309,"weight":1.0}] 25 [2026-09-11T16:34:05.556Z] PID: 19568 TID: 22404 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-11T16:34:05.556Z] PID: 19568 TID: 22404 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-11T16:34:05.557Z] PID: 19568 TID: 22404 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-11T16:34:05.557Z] PID: 19568 TID: 22404 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-11T16:34:05.558Z] PID: 19568 TID: 17788 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-11T16:34:05.558Z] PID: 19568 TID: 17788 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-11T16:34:05.559Z] PID: 19568 TID: 22376 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-11T16:34:05.570Z] PID: 19568 TID: 22404 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-09-11T16:34:05.570Z] PID: 19568 TID: 22404 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-09-11T16:34:05.570Z] PID: 19568 TID: 22404 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-09-11T16:34:05.570Z] PID: 19568 TID: 22392 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7563107,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":365.1832631,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":365.1933103,"timestamp":17891444455705483,"weight":1.0}] 36 [2026-09-11T16:34:05.573Z] PID: 19568 TID: 17788 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [51357] 37 [2026-09-11T16:34:05.579Z] PID: 19568 TID: 22396 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7654778,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":365.1924302,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":365.2024775,"timestamp":17891444455797154,"weight":1.0}] 38 [2026-09-11T16:34:05.581Z] PID: 19568 TID: 22868 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789134194","updateType":"none","version":"13.788.2.6298"}] 39 [2026-09-11T16:34:05.581Z] PID: 19568 TID: 22868 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-09-11T16:34:05.582Z] PID: 19568 TID: 22396 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7671344,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":365.1940868,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":365.204134,"timestamp":17891444455813718,"weight":1.0}] 41 [2026-09-11T16:34:05.583Z] PID: 19568 TID: 22868 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-09-11T16:34:05.583Z] PID: 19568 TID: 22868 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-09-11T16:34:05.586Z] PID: 19568 TID: 22396 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7676186,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":365.1945711,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":365.2046183,"timestamp":17891444455818564,"weight":1.0}] 44 [2026-09-11T16:30:36.000Z] PID: 19568 TID: 22868 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789144236] drift[-209691.988ms] 45 [2026-09-11T16:30:36.027Z] PID: 19568 TID: 22868 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-09-11T16:30:36.028Z] PID: 19568 TID: 22868 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-09-11T16:30:36.263Z] PID: 19568 TID: 22856 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-11T16:30:36.263Z] PID: 19568 TID: 22856 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-11T16:30:36.264Z] PID: 19568 TID: 22868 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-11T16:30:36.266Z] PID: 19568 TID: 22868 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-11T16:30:36.341Z] PID: 19568 TID: 22868 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-09-11T16:30:36.341Z] PID: 19568 TID: 17788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-09-11T16:30:36.341Z] PID: 19568 TID: 22868 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-09-11T16:30:36.342Z] PID: 19568 TID: 22868 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-09-11T16:30:36.342Z] PID: 19568 TID: 22868 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-09-11T16:30:36.342Z] PID: 19568 TID: 22868 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-09-11T16:30:36.346Z] PID: 19568 TID: 17788 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-11T16:30:36.347Z] PID: 19568 TID: 17788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-11T16:30:36.447Z] PID: 19568 TID: 22868 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-11T16:30:42.294Z] PID: 19568 TID: 22740 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-11T16:30:42.294Z] PID: 19568 TID: 22868 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-11T16:30:42.294Z] PID: 19568 TID: 22868 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-11T16:36:59.771Z] PID: 19568 TID: 20048 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 64 [2026-09-11T16:36:59.771Z] PID: 19568 TID: 22400 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":384.6493105,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":749.0762628,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":749.0863102,"timestamp":17891446197715595,"weight":1.0}] 1 [2026-09-12T08:30:00.041Z] PID: 19000 TID: 18996 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-12T08:30:00.041Z] PID: 19000 TID: 18996 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-12T08:30:00.054Z] PID: 19000 TID: 18996 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[19000] 4 [2026-09-12T08:30:00.054Z] PID: 19000 TID: 18996 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-12T08:30:00.054Z] PID: 19000 TID: 18996 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-12T08:30:00.054Z] PID: 19000 TID: 18996 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-12T08:30:00.055Z] PID: 19000 TID: 22312 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-12T08:30:00.302Z] PID: 19000 TID: 22312 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-12T08:30:00.303Z] PID: 19000 TID: 22312 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-12T08:30:00.440Z] PID: 19000 TID: 22312 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-12T08:30:00.705Z] PID: 19000 TID: 22312 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-12T08:30:00.706Z] PID: 19000 TID: 22312 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-12T08:30:00.706Z] PID: 19000 TID: 22312 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-12T08:30:00.706Z] PID: 19000 TID: 22312 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-12T08:30:00.720Z] PID: 19000 TID: 22312 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-12T08:30:00.726Z] PID: 19000 TID: 23576 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-12T08:30:00.728Z] PID: 19000 TID: 23576 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-09-12T08:30:00.728Z] PID: 19000 TID: 23576 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-09-12T08:30:00.728Z] PID: 19000 TID: 23576 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-09-12T08:30:00.728Z] PID: 19000 TID: 23572 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7325846,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":33850.3498018,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":33850.3415846,"timestamp":17892018007283503,"weight":1.0}] 21 [2026-09-12T08:30:00.729Z] PID: 19000 TID: 23576 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-09-12T08:30:00.729Z] PID: 19000 TID: 23576 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-09-12T08:30:00.730Z] PID: 19000 TID: 23576 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-09-12T08:30:00.730Z] PID: 19000 TID: 23576 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-09-12T08:30:00.733Z] PID: 19000 TID: 22852 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-12T08:30:00.748Z] PID: 19000 TID: 22312 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [56803] 27 [2026-09-12T08:30:00.752Z] PID: 19000 TID: 23576 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-09-12T08:30:00.753Z] PID: 19000 TID: 23576 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-09-12T08:30:00.753Z] PID: 19000 TID: 23576 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 30 [2026-09-12T08:30:00.753Z] PID: 19000 TID: 23584 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7573321,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":33850.3745494,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":33850.3663321,"timestamp":17892018007530979,"weight":1.0}] 31 [2026-09-12T08:30:00.755Z] PID: 19000 TID: 23564 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7592049,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":33850.3764222,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":33850.3682049,"timestamp":17892018007549708,"weight":1.0}] 32 [2026-09-12T08:30:00.756Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789134194","updateType":"none","version":"13.788.2.6298"}] 33 [2026-09-12T08:30:00.756Z] PID: 19000 TID: 24348 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-12T08:30:00.757Z] PID: 19000 TID: 23564 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7611187,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":33850.378336,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":33850.3701186,"timestamp":17892018007568847,"weight":1.0}] 35 [2026-09-12T08:30:00.759Z] PID: 19000 TID: 24348 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-12T08:30:00.759Z] PID: 19000 TID: 24348 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-12T08:30:00.761Z] PID: 19000 TID: 23564 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7617639,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":33850.3789813,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":33850.3707639,"timestamp":17892018007575301,"weight":1.0}] 38 [2026-09-12T08:26:32.000Z] PID: 19000 TID: 24348 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789201592] drift[-208874.077ms] 39 [2026-09-12T08:26:32.027Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-09-12T08:26:32.028Z] PID: 19000 TID: 24348 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-09-12T08:26:32.278Z] PID: 19000 TID: 24280 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-09-12T08:26:32.278Z] PID: 19000 TID: 24280 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-09-12T08:26:32.278Z] PID: 19000 TID: 24348 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-09-12T08:26:32.280Z] PID: 19000 TID: 24348 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-09-12T08:26:32.283Z] PID: 19000 TID: 22312 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 46 [2026-09-12T08:26:32.283Z] PID: 19000 TID: 24348 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 47 [2026-09-12T08:26:32.283Z] PID: 19000 TID: 24348 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 48 [2026-09-12T08:26:32.283Z] PID: 19000 TID: 24348 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 49 [2026-09-12T08:26:32.284Z] PID: 19000 TID: 24348 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 50 [2026-09-12T08:26:32.284Z] PID: 19000 TID: 24348 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-09-12T08:26:32.288Z] PID: 19000 TID: 22312 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-09-12T08:26:32.288Z] PID: 19000 TID: 22312 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-09-12T08:26:32.410Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-09-12T08:26:39.283Z] PID: 19000 TID: 24216 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-09-12T08:26:39.283Z] PID: 19000 TID: 24348 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-09-12T08:26:39.283Z] PID: 19000 TID: 24348 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-09-12T08:41:32.565Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-12T08:56:32.701Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-12T09:11:32.832Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-12T09:26:32.823Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-12T09:41:32.951Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-12T09:56:33.082Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-12T10:11:33.233Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-12T10:26:33.232Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-12T10:41:33.368Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-12T10:56:33.537Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-12T11:11:33.671Z] PID: 19000 TID: 24348 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-12T11:20:15.137Z] PID: 19000 TID: 18996 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 69 [2026-09-12T11:20:15.139Z] PID: 19000 TID: 23576 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":10424.2935075,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":44273.9107244,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":44273.9025075,"timestamp":17892120151374151,"weight":1.0}] 1 [2026-09-12T11:36:12.163Z] PID: 21364 TID: 21368 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-12T11:36:12.163Z] PID: 21364 TID: 21368 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-12T11:36:12.186Z] PID: 21364 TID: 21368 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[21364] 4 [2026-09-12T11:36:12.186Z] PID: 21364 TID: 21368 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-12T11:36:12.187Z] PID: 21364 TID: 21368 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-12T11:36:12.188Z] PID: 21364 TID: 21368 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-12T11:36:12.190Z] PID: 21364 TID: 20248 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-12T11:36:12.468Z] PID: 21364 TID: 20248 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-12T11:36:12.468Z] PID: 21364 TID: 20248 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-12T11:36:12.669Z] PID: 21364 TID: 20248 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-12T11:36:12.885Z] PID: 21364 TID: 20248 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-12T11:36:12.885Z] PID: 21364 TID: 20248 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-12T11:36:12.885Z] PID: 21364 TID: 20248 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-12T11:36:12.885Z] PID: 21364 TID: 20248 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-12T11:36:12.904Z] PID: 21364 TID: 20248 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-12T11:36:12.906Z] PID: 21364 TID: 21064 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-12T11:36:12.907Z] PID: 21364 TID: 21064 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-09-12T11:36:12.907Z] PID: 21364 TID: 21064 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-09-12T11:36:12.907Z] PID: 21364 TID: 21064 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-09-12T11:36:12.907Z] PID: 21364 TID: 12980 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8148955,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":727.5183347,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":727.5178951,"timestamp":17892129729074805,"weight":1.0}] 21 [2026-09-12T11:36:12.908Z] PID: 21364 TID: 21064 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-09-12T11:36:12.909Z] PID: 21364 TID: 21064 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-09-12T11:36:12.909Z] PID: 21364 TID: 21064 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-09-12T11:36:12.909Z] PID: 21364 TID: 21064 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-09-12T11:36:12.910Z] PID: 21364 TID: 21012 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-12T11:36:12.924Z] PID: 21364 TID: 21064 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 27 [2026-09-12T11:36:12.924Z] PID: 21364 TID: 21064 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-09-12T11:36:12.924Z] PID: 21364 TID: 21064 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 29 [2026-09-12T11:36:12.924Z] PID: 21364 TID: 12984 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8321014,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":727.5355408,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":727.535101,"timestamp":17892129729246867,"weight":1.0}] 30 [2026-09-12T11:36:12.925Z] PID: 21364 TID: 20248 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [57023] 31 [2026-09-12T11:36:12.933Z] PID: 21364 TID: 21060 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8407058,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":727.544145,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":727.5437054,"timestamp":17892129729332911,"weight":1.0}] 32 [2026-09-12T11:36:12.935Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789201592","updateType":"none","version":"13.788.2.6298"}] 33 [2026-09-12T11:36:12.935Z] PID: 21364 TID: 21248 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-12T11:36:12.935Z] PID: 21364 TID: 21060 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.842519,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":727.5459583,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":727.5455185,"timestamp":17892129729351042,"weight":1.0}] 35 [2026-09-12T11:36:12.936Z] PID: 21364 TID: 21248 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-12T11:36:12.936Z] PID: 21364 TID: 21248 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-12T11:36:12.939Z] PID: 21364 TID: 21060 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8430954,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":727.5465348,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":727.5460951,"timestamp":17892129729356810,"weight":1.0}] 38 [2026-09-12T11:32:44.000Z] PID: 21364 TID: 21248 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789212764] drift[-209054.864ms] 39 [2026-09-12T11:32:44.026Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-09-12T11:32:44.027Z] PID: 21364 TID: 21248 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-09-12T11:32:44.197Z] PID: 21364 TID: 21216 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-09-12T11:32:44.197Z] PID: 21364 TID: 21216 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-09-12T11:32:44.197Z] PID: 21364 TID: 21248 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-09-12T11:32:44.200Z] PID: 21364 TID: 21248 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-09-12T11:32:44.259Z] PID: 21364 TID: 20248 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 46 [2026-09-12T11:32:44.259Z] PID: 21364 TID: 21248 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 47 [2026-09-12T11:32:44.260Z] PID: 21364 TID: 21248 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 48 [2026-09-12T11:32:44.260Z] PID: 21364 TID: 21248 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 49 [2026-09-12T11:32:44.260Z] PID: 21364 TID: 21248 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 50 [2026-09-12T11:32:44.260Z] PID: 21364 TID: 21248 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-09-12T11:32:44.264Z] PID: 21364 TID: 20248 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-09-12T11:32:44.265Z] PID: 21364 TID: 20248 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-09-12T11:32:44.378Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-09-12T11:32:50.711Z] PID: 21364 TID: 18820 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-09-12T11:32:50.711Z] PID: 21364 TID: 21248 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-09-12T11:32:50.711Z] PID: 21364 TID: 21248 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-09-12T11:47:44.511Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-12T12:02:44.678Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-12T12:17:44.827Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-12T12:32:44.841Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-12T12:47:44.990Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-12T13:02:45.124Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-12T13:17:45.268Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-12T13:32:45.197Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-12T13:47:45.371Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-12T14:02:45.515Z] PID: 21364 TID: 21248 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-12T14:08:59.127Z] PID: 21364 TID: 21368 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 68 [2026-09-12T14:08:59.127Z] PID: 21364 TID: 12984 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":9376.4203966,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":10103.1238359,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":10103.1233962,"timestamp":17892221391273149,"weight":1.0}] 1 [2026-09-12T15:53:01.519Z] PID: 19904 TID: 19908 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-12T15:53:01.519Z] PID: 19904 TID: 19908 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-12T15:53:01.533Z] PID: 19904 TID: 19908 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[19904] 4 [2026-09-12T15:53:01.533Z] PID: 19904 TID: 19908 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-12T15:53:01.533Z] PID: 19904 TID: 19908 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-12T15:53:01.534Z] PID: 19904 TID: 19908 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-12T15:53:01.535Z] PID: 19904 TID: 19788 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-12T15:53:01.812Z] PID: 19904 TID: 19788 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-12T15:53:01.813Z] PID: 19904 TID: 19788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-12T15:53:01.978Z] PID: 19904 TID: 19788 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-12T15:53:02.227Z] PID: 19904 TID: 19788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-12T15:53:02.227Z] PID: 19904 TID: 19788 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-12T15:53:02.227Z] PID: 19904 TID: 19788 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-12T15:53:02.227Z] PID: 19904 TID: 19788 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-12T15:53:02.242Z] PID: 19904 TID: 19788 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-12T15:53:02.244Z] PID: 19904 TID: 20428 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-12T15:53:02.250Z] PID: 19904 TID: 20428 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-09-12T15:53:02.250Z] PID: 19904 TID: 20428 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-09-12T15:53:02.250Z] PID: 19904 TID: 20428 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-09-12T15:53:02.250Z] PID: 19904 TID: 20412 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7906192,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":6012.8645196,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":6012.8686186,"timestamp":17892283822502619,"weight":1.0}] 21 [2026-09-12T15:53:02.251Z] PID: 19904 TID: 20428 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-09-12T15:53:02.252Z] PID: 19904 TID: 20428 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-09-12T15:53:02.252Z] PID: 19904 TID: 20428 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-09-12T15:53:02.252Z] PID: 19904 TID: 20428 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-09-12T15:53:02.253Z] PID: 19904 TID: 20368 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-12T15:53:02.265Z] PID: 19904 TID: 20428 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 27 [2026-09-12T15:53:02.265Z] PID: 19904 TID: 20428 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-09-12T15:53:02.265Z] PID: 19904 TID: 20428 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 29 [2026-09-12T15:53:02.265Z] PID: 19904 TID: 20436 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8058629,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":6012.8797633,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":6012.8838623,"timestamp":17892283822655058,"weight":1.0}] 30 [2026-09-12T15:53:02.268Z] PID: 19904 TID: 19788 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [59956] 31 [2026-09-12T15:53:02.276Z] PID: 19904 TID: 20400 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.816712,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":6012.8906124,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":6012.8947114,"timestamp":17892283822763549,"weight":1.0}] 32 [2026-09-12T15:53:02.277Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789212764","updateType":"none","version":"13.788.2.6298"}] 33 [2026-09-12T15:53:02.278Z] PID: 19904 TID: 15956 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-12T15:53:02.278Z] PID: 19904 TID: 20400 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8183679,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":6012.8922683,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":6012.8963672,"timestamp":17892283822780109,"weight":1.0}] 35 [2026-09-12T15:53:02.280Z] PID: 19904 TID: 15956 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-12T15:53:02.280Z] PID: 19904 TID: 15956 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-12T15:53:02.281Z] PID: 19904 TID: 20400 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8188836,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":6012.892784,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":6012.8968829,"timestamp":17892283822785266,"weight":1.0}] 38 [2026-09-12T15:49:33.000Z] PID: 19904 TID: 15956 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789228173] drift[-209380.310ms] 39 [2026-09-12T15:49:33.027Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-09-12T15:49:33.028Z] PID: 19904 TID: 15956 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-09-12T15:49:33.229Z] PID: 19904 TID: 13088 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-09-12T15:49:33.229Z] PID: 19904 TID: 13088 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-09-12T15:49:33.229Z] PID: 19904 TID: 15956 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-09-12T15:49:33.231Z] PID: 19904 TID: 15956 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-09-12T15:49:33.311Z] PID: 19904 TID: 19788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 46 [2026-09-12T15:49:33.311Z] PID: 19904 TID: 15956 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 47 [2026-09-12T15:49:33.312Z] PID: 19904 TID: 15956 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 48 [2026-09-12T15:49:33.312Z] PID: 19904 TID: 15956 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 49 [2026-09-12T15:49:33.312Z] PID: 19904 TID: 15956 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 50 [2026-09-12T15:49:33.312Z] PID: 19904 TID: 15956 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-09-12T15:49:33.316Z] PID: 19904 TID: 19788 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-09-12T15:49:33.317Z] PID: 19904 TID: 19788 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-09-12T15:49:33.429Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-09-12T15:49:39.772Z] PID: 19904 TID: 19948 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-09-12T15:49:39.772Z] PID: 19904 TID: 15956 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-09-12T15:49:39.772Z] PID: 19904 TID: 15956 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-09-12T16:04:33.568Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-12T16:19:33.696Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-12T16:34:33.824Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-12T16:49:33.816Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-12T17:04:33.973Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-12T17:19:34.102Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-12T17:34:34.258Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-12T17:49:34.285Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-12T18:04:34.437Z] PID: 19904 TID: 15956 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-12T18:15:38.152Z] PID: 19904 TID: 19908 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 67 [2026-09-12T18:15:38.152Z] PID: 19904 TID: 20412 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":8766.345749,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":14778.4196494,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":14778.4237484,"timestamp":17892369381522491,"weight":1.0}] 1 [2026-09-13T08:11:54.628Z] PID: 8888 TID: 9592 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-13T08:11:54.628Z] PID: 8888 TID: 9592 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-13T08:11:54.641Z] PID: 8888 TID: 9592 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[8888] 4 [2026-09-13T08:11:54.641Z] PID: 8888 TID: 9592 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-13T08:11:54.641Z] PID: 8888 TID: 9592 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-13T08:11:54.642Z] PID: 8888 TID: 9592 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-13T08:11:54.642Z] PID: 8888 TID: 21872 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-13T08:11:54.956Z] PID: 8888 TID: 21872 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-13T08:11:54.957Z] PID: 8888 TID: 21872 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-13T08:11:55.127Z] PID: 8888 TID: 21872 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-13T08:11:55.374Z] PID: 8888 TID: 21872 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-13T08:11:55.375Z] PID: 8888 TID: 21872 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-13T08:11:55.375Z] PID: 8888 TID: 21872 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-13T08:11:55.375Z] PID: 8888 TID: 21872 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-13T08:11:55.389Z] PID: 8888 TID: 21872 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-13T08:11:55.391Z] PID: 8888 TID: 22120 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-13T08:11:55.393Z] PID: 8888 TID: 22120 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-09-13T08:11:55.393Z] PID: 8888 TID: 22120 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-09-13T08:11:55.394Z] PID: 8888 TID: 22120 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-09-13T08:11:55.394Z] PID: 8888 TID: 22124 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.948944,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":19728.0165468,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":19728.0109438,"timestamp":17892871153940992,"weight":1.0}] 21 [2026-09-13T08:11:55.395Z] PID: 8888 TID: 22120 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-09-13T08:11:55.395Z] PID: 8888 TID: 22120 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-09-13T08:11:55.396Z] PID: 8888 TID: 22120 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-09-13T08:11:55.396Z] PID: 8888 TID: 22120 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-09-13T08:11:55.399Z] PID: 8888 TID: 22096 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-13T08:11:55.410Z] PID: 8888 TID: 21872 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [61510] 27 [2026-09-13T08:11:55.415Z] PID: 8888 TID: 22120 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-09-13T08:11:55.415Z] PID: 8888 TID: 22120 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-09-13T08:11:55.415Z] PID: 8888 TID: 22120 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 30 [2026-09-13T08:11:55.415Z] PID: 8888 TID: 22128 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9701586,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":19728.0377615,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":19728.0321584,"timestamp":17892871154153138,"weight":1.0}] 31 [2026-09-13T08:11:55.416Z] PID: 8888 TID: 22112 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9717488,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":19728.0393517,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":19728.0337486,"timestamp":17892871154169044,"weight":1.0}] 32 [2026-09-13T08:11:55.419Z] PID: 8888 TID: 22556 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789228173","updateType":"none","version":"13.788.2.6298"}] 33 [2026-09-13T08:11:55.419Z] PID: 8888 TID: 22556 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-13T08:11:55.419Z] PID: 8888 TID: 22132 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9740229,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":19728.0416258,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":19728.0360226,"timestamp":17892871154191785,"weight":1.0}] 35 [2026-09-13T08:11:55.420Z] PID: 8888 TID: 22556 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-13T08:11:55.420Z] PID: 8888 TID: 22556 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-13T08:11:55.422Z] PID: 8888 TID: 22132 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.974611,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":19728.0422139,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":19728.0366108,"timestamp":17892871154197667,"weight":1.0}] 38 [2026-09-13T08:08:27.000Z] PID: 8888 TID: 22556 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789286907] drift[-208546.657ms] 39 [2026-09-13T08:08:27.058Z] PID: 8888 TID: 22556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-09-13T08:08:27.059Z] PID: 8888 TID: 22556 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-09-13T08:08:27.216Z] PID: 8888 TID: 22544 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-09-13T08:08:27.216Z] PID: 8888 TID: 22544 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-09-13T08:08:27.216Z] PID: 8888 TID: 22556 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-09-13T08:08:27.218Z] PID: 8888 TID: 22556 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-09-13T08:08:27.220Z] PID: 8888 TID: 22556 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 46 [2026-09-13T08:08:27.220Z] PID: 8888 TID: 21872 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 47 [2026-09-13T08:08:27.220Z] PID: 8888 TID: 22556 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 48 [2026-09-13T08:08:27.221Z] PID: 8888 TID: 22556 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 49 [2026-09-13T08:08:27.221Z] PID: 8888 TID: 22556 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 50 [2026-09-13T08:08:27.221Z] PID: 8888 TID: 22556 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 51 [2026-09-13T08:08:27.225Z] PID: 8888 TID: 21872 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-09-13T08:08:27.226Z] PID: 8888 TID: 21872 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-09-13T08:08:27.334Z] PID: 8888 TID: 22556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-09-13T08:08:34.835Z] PID: 8888 TID: 22240 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-09-13T08:08:34.835Z] PID: 8888 TID: 22556 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-09-13T08:08:34.835Z] PID: 8888 TID: 22556 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-09-13T08:23:27.461Z] PID: 8888 TID: 22556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-13T08:38:27.595Z] PID: 8888 TID: 22556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-13T08:53:27.751Z] PID: 8888 TID: 22556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-13T09:08:27.734Z] PID: 8888 TID: 22556 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-13T09:09:21.577Z] PID: 8888 TID: 9592 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 62 [2026-09-13T09:09:21.579Z] PID: 8888 TID: 22120 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":3655.8331151,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":23382.9007181,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":23382.895115,"timestamp":17892905615778041,"weight":1.0}] 1 [2026-09-14T04:57:43.403Z] PID: 24404 TID: 2372 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-14T04:57:43.403Z] PID: 24404 TID: 2372 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-14T04:57:43.419Z] PID: 24404 TID: 2372 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[24404] 4 [2026-09-14T04:57:43.419Z] PID: 24404 TID: 2372 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-14T04:57:43.419Z] PID: 24404 TID: 2372 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-14T04:57:43.420Z] PID: 24404 TID: 2372 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-14T04:57:43.421Z] PID: 24404 TID: 14288 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-14T04:57:43.714Z] PID: 24404 TID: 14288 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-14T04:57:43.715Z] PID: 24404 TID: 14288 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-14T04:57:43.975Z] PID: 24404 TID: 14288 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-14T04:57:44.088Z] PID: 24404 TID: 14288 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-14T04:57:44.089Z] PID: 24404 TID: 14288 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-14T04:57:44.089Z] PID: 24404 TID: 14288 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-14T04:57:44.089Z] PID: 24404 TID: 14288 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-14T04:57:44.104Z] PID: 24404 TID: 14288 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-14T04:57:44.106Z] PID: 24404 TID: 26788 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-14T04:57:44.107Z] PID: 24404 TID: 26788 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-09-14T04:57:44.107Z] PID: 24404 TID: 26788 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-09-14T04:57:44.108Z] PID: 24404 TID: 26788 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-09-14T04:57:44.108Z] PID: 24404 TID: 26792 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.76825,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":41022.7250314,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":41022.7212495,"timestamp":17893618641081106,"weight":1.0}] 21 [2026-09-14T04:57:44.109Z] PID: 24404 TID: 26788 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-09-14T04:57:44.110Z] PID: 24404 TID: 26788 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-09-14T04:57:44.111Z] PID: 24404 TID: 26788 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-09-14T04:57:44.111Z] PID: 24404 TID: 26788 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-09-14T04:57:44.113Z] PID: 24404 TID: 26764 INFO (eax::components::contentInstall::isVCRedistVersionInstalled) Missing VC redist version [10.0.0] 26 [2026-09-14T04:57:44.113Z] PID: 24404 TID: 26764 INFO (eax::components::contentInstall::isVCRedistVersionInstalled) Missing VC redist version [11.0.0] 27 [2026-09-14T04:57:44.113Z] PID: 24404 TID: 26764 INFO (eax::components::contentInstall::isVCRedistVersionInstalled) Missing VC redist version [12.0.0] 28 [2026-09-14T04:57:44.113Z] PID: 24404 TID: 26764 INFO (eax::components::contentInstall::isVCRedistVersionInstalled) Missing VC redist version [12.0.0] 29 [2026-09-14T04:57:44.114Z] PID: 24404 TID: 26764 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) Downloading missing VC redists attempt 1/3 30 [2026-09-14T04:57:44.131Z] PID: 24404 TID: 14288 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [59718] 31 [2026-09-14T04:57:44.136Z] PID: 24404 TID: 26788 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 32 [2026-09-14T04:57:44.137Z] PID: 24404 TID: 26788 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-09-14T04:57:44.137Z] PID: 24404 TID: 26788 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 34 [2026-09-14T04:57:44.137Z] PID: 24404 TID: 26800 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7972105,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":41022.7539919,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":41022.7502101,"timestamp":17893618641370713,"weight":1.0}] 35 [2026-09-14T04:57:44.138Z] PID: 24404 TID: 26784 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.798093,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":41022.7548745,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":41022.7510926,"timestamp":17893618641379539,"weight":1.0}] 36 [2026-09-14T04:57:44.139Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789286907","updateType":"none","version":"13.788.2.6298"}] 37 [2026-09-14T04:57:44.139Z] PID: 24404 TID: 27188 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 38 [2026-09-14T04:57:44.139Z] PID: 24404 TID: 26784 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8000214,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":41022.7568028,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":41022.7530209,"timestamp":17893618641398823,"weight":1.0}] 39 [2026-09-14T04:57:44.142Z] PID: 24404 TID: 27188 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-09-14T04:57:44.142Z] PID: 24404 TID: 27188 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 41 [2026-09-14T04:57:44.143Z] PID: 24404 TID: 26784 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8003735,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":41022.757155,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":41022.7533731,"timestamp":17893618641402346,"weight":1.0}] 42 [2026-09-14T04:57:44.459Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-09-14T04:57:44.459Z] PID: 24404 TID: 26800 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":1.1194554,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1789361864000"},"systemUptime":41023.0762368,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":41023.0724551,"timestamp":17893618644593165,"weight":1.0}] 44 [2026-09-14T04:57:44.460Z] PID: 24404 TID: 27188 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 45 [2026-09-14T04:54:16.000Z] PID: 24404 TID: 27188 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789361656] drift[-208481.337ms] 46 [2026-09-14T04:54:16.031Z] PID: 24404 TID: 27160 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 47 [2026-09-14T04:54:16.031Z] PID: 24404 TID: 27160 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 48 [2026-09-14T04:54:16.031Z] PID: 24404 TID: 27188 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 49 [2026-09-14T04:54:16.033Z] PID: 24404 TID: 27188 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 50 [2026-09-14T04:54:16.073Z] PID: 24404 TID: 27188 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-09-14T04:54:16.073Z] PID: 24404 TID: 14288 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 52 [2026-09-14T04:54:16.073Z] PID: 24404 TID: 27188 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 53 [2026-09-14T04:54:16.074Z] PID: 24404 TID: 27188 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 54 [2026-09-14T04:54:16.074Z] PID: 24404 TID: 27188 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 55 [2026-09-14T04:54:16.074Z] PID: 24404 TID: 27188 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 56 [2026-09-14T04:54:16.078Z] PID: 24404 TID: 14288 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 57 [2026-09-14T04:54:16.079Z] PID: 24404 TID: 14288 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 58 [2026-09-14T04:54:16.225Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-14T04:54:16.492Z] PID: 24404 TID: 26768 INFO (eax::components::contentInstall::VCRedistsChecker::onDownloadComplete) Download succeeded 60 [2026-09-14T04:54:16.492Z] PID: 24404 TID: 26768 INFO (eax::components::contentInstall::VCRedistsChecker::installAll) Installing missing VC redists [C:\Program Files\Electronic Arts\EA Desktop\VC\vc_redist-10.0.40219.x86.exe] attempt 1/3 61 [2026-09-14T04:54:16.557Z] PID: 24404 TID: 26768 INFO (eax::services::process::ProcessWin::createProcess) [PROCESS] exe=[C:\Program Files\Electronic Arts\EA Desktop\VC\vc_redist-10.0.40219.x86.exe], args=[/install /quiet /norestart /log "C:\ProgramData\EA Desktop\Logs\vc_redist-10.0.40219.x86.exe.log"], dir=[], breakaway=[false], inheritEnv=[false], uac=[false] ut=[false] capture=[false], cwd=[C:\Program Files\Electronic Arts\EA Desktop\EA Desktop] | PID: 27904 | 62 [2026-09-14T04:54:21.122Z] PID: 24404 TID: 26768 INFO (eax::components::contentInstall::VCRedistsChecker::install) Process exited, exitCode[0] 63 [2026-09-14T04:54:21.123Z] PID: 24404 TID: 26768 INFO (eax::components::contentInstall::VCRedistsChecker::installAll) Installing missing VC redists [C:\Program Files\Electronic Arts\EA Desktop\VC\vc_redist-11.0.61030.x86.exe] attempt 1/3 64 [2026-09-14T04:54:21.144Z] PID: 24404 TID: 26768 INFO (eax::services::process::ProcessWin::createProcess) [PROCESS] exe=[C:\Program Files\Electronic Arts\EA Desktop\VC\vc_redist-11.0.61030.x86.exe], args=[/install /quiet /norestart /log "C:\ProgramData\EA Desktop\Logs\vc_redist-11.0.61030.x86.exe.log"], dir=[], breakaway=[false], inheritEnv=[false], uac=[false] ut=[false] capture=[false], cwd=[C:\Program Files\Electronic Arts\EA Desktop\EA Desktop] | PID: 29508 | 65 [2026-09-14T04:54:22.898Z] PID: 24404 TID: 26768 INFO (eax::components::contentInstall::VCRedistsChecker::install) Process exited, exitCode[0] 66 [2026-09-14T04:54:22.898Z] PID: 24404 TID: 26768 INFO (eax::components::contentInstall::VCRedistsChecker::installAll) Installing missing VC redists [C:\Program Files\Electronic Arts\EA Desktop\VC\vc_redist-12.0.40664.x86.exe] attempt 1/3 67 [2026-09-14T04:54:22.917Z] PID: 24404 TID: 26768 INFO (eax::services::process::ProcessWin::createProcess) [PROCESS] exe=[C:\Program Files\Electronic Arts\EA Desktop\VC\vc_redist-12.0.40664.x86.exe], args=[/install /quiet /norestart /log "C:\ProgramData\EA Desktop\Logs\vc_redist-12.0.40664.x86.exe.log"], dir=[], breakaway=[false], inheritEnv=[false], uac=[false] ut=[false] capture=[false], cwd=[C:\Program Files\Electronic Arts\EA Desktop\EA Desktop] | PID: 29192 | 68 [2026-09-14T04:54:23.595Z] PID: 24404 TID: 27052 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 69 [2026-09-14T04:54:23.595Z] PID: 24404 TID: 27188 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 70 [2026-09-14T04:54:23.595Z] PID: 24404 TID: 27188 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 71 [2026-09-14T04:54:24.221Z] PID: 24404 TID: 26768 INFO (eax::components::contentInstall::VCRedistsChecker::install) Process exited, exitCode[0] 72 [2026-09-14T04:54:24.221Z] PID: 24404 TID: 26768 INFO (eax::components::contentInstall::VCRedistsChecker::installAll) Installing missing VC redists [C:\Program Files\Electronic Arts\EA Desktop\VC\vc_redist-12.0.40664.x64.exe] attempt 1/3 73 [2026-09-14T04:54:24.241Z] PID: 24404 TID: 26768 INFO (eax::services::process::ProcessWin::createProcess) [PROCESS] exe=[C:\Program Files\Electronic Arts\EA Desktop\VC\vc_redist-12.0.40664.x64.exe], args=[/install /quiet /norestart /log "C:\ProgramData\EA Desktop\Logs\vc_redist-12.0.40664.x64.exe.log"], dir=[], breakaway=[false], inheritEnv=[false], uac=[false] ut=[false] capture=[false], cwd=[C:\Program Files\Electronic Arts\EA Desktop\EA Desktop] | PID: 14468 | 74 [2026-09-14T04:54:25.527Z] PID: 24404 TID: 26768 INFO (eax::components::contentInstall::VCRedistsChecker::install) Process exited, exitCode[0] 75 [2026-09-14T05:09:16.384Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-14T05:24:16.523Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-14T05:39:16.662Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-14T05:54:16.666Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-14T06:09:16.820Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-14T06:24:16.960Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-14T06:39:17.093Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-14T06:54:17.083Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-14T07:09:17.255Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-14T07:24:17.391Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-14T07:39:17.544Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-14T07:54:17.533Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-14T08:09:17.672Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-14T08:24:17.822Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-14T08:39:17.976Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-14T08:54:17.000Z] PID: 24404 TID: 27188 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789376057] drift[843.733ms] 91 [2026-09-14T08:54:18.951Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-14T09:09:19.080Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-14T09:24:19.265Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-14T09:39:19.432Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-14T09:54:19.403Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-14T10:09:19.543Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-14T10:24:19.673Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-14T10:39:19.805Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-14T10:54:19.794Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-14T11:09:19.939Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-14T11:24:20.077Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-14T11:39:20.220Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-14T11:54:20.193Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-14T12:09:20.356Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-14T12:24:20.497Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-14T12:39:20.648Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-14T12:54:20.624Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-14T13:09:20.789Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-14T13:24:20.920Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-14T13:39:21.052Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-14T13:54:18.000Z] PID: 24404 TID: 27188 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789394058] drift[840.108ms] 112 [2026-09-14T13:54:22.033Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-09-14T14:09:22.173Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-09-14T14:24:22.324Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-09-14T14:39:22.508Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-09-14T14:54:22.444Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-09-14T15:09:22.589Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-09-14T15:24:22.717Z] PID: 24404 TID: 27188 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-09-14T15:27:39.854Z] PID: 24404 TID: 2372 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 120 [2026-09-14T15:27:39.864Z] PID: 24404 TID: 26788 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":38004.6212465,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":79026.578028,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":79026.5742462,"timestamp":17893996598549131,"weight":1.0}] 1 [2026-09-15T05:05:45.005Z] PID: 19856 TID: 11960 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-15T05:05:45.005Z] PID: 19856 TID: 11960 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-15T05:05:45.019Z] PID: 19856 TID: 11960 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[19856] 4 [2026-09-15T05:05:45.019Z] PID: 19856 TID: 11960 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-15T05:05:45.020Z] PID: 19856 TID: 11960 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-15T05:05:45.021Z] PID: 19856 TID: 11960 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-15T05:05:45.023Z] PID: 19856 TID: 20824 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-15T05:05:45.329Z] PID: 19856 TID: 20824 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-15T05:05:45.329Z] PID: 19856 TID: 20824 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-15T05:05:45.348Z] PID: 19856 TID: 20824 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-09-15T05:05:45.349Z] PID: 19856 TID: 20824 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-15T05:05:45.349Z] PID: 19856 TID: 20824 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-15T05:05:45.350Z] PID: 19856 TID: 20824 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-15T05:05:45.484Z] PID: 19856 TID: 20824 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-15T05:05:45.770Z] PID: 19856 TID: 20824 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-15T05:05:45.786Z] PID: 19856 TID: 20824 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-15T05:05:45.786Z] PID: 19856 TID: 20824 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-15T05:05:45.786Z] PID: 19856 TID: 20824 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-15T05:05:45.802Z] PID: 19856 TID: 20824 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-15T05:05:45.804Z] PID: 19856 TID: 19764 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-15T05:05:45.806Z] PID: 19856 TID: 19764 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-15T05:05:45.806Z] PID: 19856 TID: 19764 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-15T05:05:45.806Z] PID: 19856 TID: 19764 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-15T05:05:45.806Z] PID: 19856 TID: 22292 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8612675,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":6222.4246734,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":6222.4232674,"timestamp":17894487458063016,"weight":1.0}] 25 [2026-09-15T05:05:45.807Z] PID: 19856 TID: 19764 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-15T05:05:45.808Z] PID: 19856 TID: 19764 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-15T05:05:45.808Z] PID: 19856 TID: 19764 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-15T05:05:45.809Z] PID: 19856 TID: 19764 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-15T05:05:45.809Z] PID: 19856 TID: 20824 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-15T05:05:45.809Z] PID: 19856 TID: 20824 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-15T05:05:45.811Z] PID: 19856 TID: 18800 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-15T05:05:45.823Z] PID: 19856 TID: 19764 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-09-15T05:05:45.823Z] PID: 19856 TID: 19764 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-09-15T05:05:45.823Z] PID: 19856 TID: 19764 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-09-15T05:05:45.823Z] PID: 19856 TID: 17924 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8787591,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":6222.442165,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":6222.4407589,"timestamp":17894487458237934,"weight":1.0}] 36 [2026-09-15T05:05:45.826Z] PID: 19856 TID: 20824 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [52097] 37 [2026-09-15T05:05:45.832Z] PID: 19856 TID: 2808 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8875197,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":6222.4509256,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":6222.4495195,"timestamp":17894487458325541,"weight":1.0}] 38 [2026-09-15T05:05:45.834Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789394962","updateType":"none","version":"13.788.2.6298"}] 39 [2026-09-15T05:05:45.834Z] PID: 19856 TID: 22856 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-09-15T05:05:45.834Z] PID: 19856 TID: 20896 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8895005,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":6222.4529064,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":6222.4515004,"timestamp":17894487458345348,"weight":1.0}] 41 [2026-09-15T05:05:45.836Z] PID: 19856 TID: 22856 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-09-15T05:05:45.836Z] PID: 19856 TID: 22856 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-09-15T05:05:45.837Z] PID: 19856 TID: 20896 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8902021,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":6222.453608,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":6222.4522019,"timestamp":17894487458352366,"weight":1.0}] 44 [2026-09-15T05:02:17.000Z] PID: 19856 TID: 22856 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789448537] drift[-208947.639ms] 45 [2026-09-15T05:02:17.026Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-09-15T05:02:17.027Z] PID: 19856 TID: 22856 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-09-15T05:02:17.155Z] PID: 19856 TID: 22844 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-15T05:02:17.155Z] PID: 19856 TID: 22844 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-15T05:02:17.155Z] PID: 19856 TID: 22856 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-15T05:02:17.158Z] PID: 19856 TID: 22856 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-15T05:02:17.212Z] PID: 19856 TID: 20824 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 52 [2026-09-15T05:02:17.212Z] PID: 19856 TID: 22856 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 53 [2026-09-15T05:02:17.213Z] PID: 19856 TID: 22856 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 54 [2026-09-15T05:02:17.213Z] PID: 19856 TID: 22856 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 55 [2026-09-15T05:02:17.213Z] PID: 19856 TID: 22856 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 56 [2026-09-15T05:02:17.214Z] PID: 19856 TID: 22856 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 57 [2026-09-15T05:02:17.217Z] PID: 19856 TID: 20824 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-15T05:02:17.218Z] PID: 19856 TID: 20824 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-15T05:02:17.331Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-15T05:02:24.385Z] PID: 19856 TID: 22720 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-15T05:02:24.385Z] PID: 19856 TID: 22856 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-15T05:02:24.385Z] PID: 19856 TID: 22856 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-15T05:17:17.457Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-15T05:32:17.587Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-15T05:47:17.740Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-15T06:02:17.718Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-15T06:02:17.718Z] PID: 19856 TID: 17924 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":3601.8843679,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.788.2.6298","response":"{\"minimum\":{\"version\":\"13.788.2.6298\",\"activationDate\":\"2026-09-11T22:46Z\"},\"recommended\":{\"version\":\"13.788.2.6298\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":9823.4477739,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":9823.4463678,"timestamp":17894521377183299,"weight":100.0000991821289}] 68 [2026-09-15T06:17:17.863Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-15T06:32:17.995Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-15T06:47:18.135Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-15T07:02:18.113Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-15T07:17:18.253Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-15T07:32:18.406Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-15T07:47:18.537Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-15T08:02:18.000Z] PID: 19856 TID: 22856 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789459338] drift[868.423ms] 76 [2026-09-15T08:02:19.546Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-15T08:17:19.679Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-15T08:32:19.813Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-15T08:47:19.957Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-15T09:02:19.953Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-15T09:17:20.107Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-15T09:32:20.247Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-15T09:47:20.390Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-15T10:02:20.417Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-15T10:17:20.594Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-15T10:32:20.765Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-15T10:47:20.898Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-15T11:02:20.926Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-15T11:17:21.060Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-15T11:32:21.194Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-15T11:32:21.194Z] PID: 19856 TID: 22292 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":23405.0639388,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.788.2.6298","response":"{\"minimum\":{\"version\":\"13.788.2.6298\",\"activationDate\":\"2026-09-11T22:46Z\"},\"recommended\":{\"version\":\"13.788.2.6298\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":29626.6273447,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":29626.6259387,"timestamp":17894719411944089,"weight":100.0000991821289}] 92 [2026-09-15T11:47:21.329Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-15T12:02:21.361Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-15T12:17:21.499Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-15T12:32:21.658Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-15T12:47:21.796Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-15T13:02:21.801Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-15T13:17:21.935Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-15T13:32:22.067Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-15T13:47:22.205Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-15T14:02:19.000Z] PID: 19856 TID: 22856 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789480939] drift[865.197ms] 102 [2026-09-15T14:02:23.230Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-15T14:17:23.365Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-15T14:32:23.508Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-15T14:47:23.634Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-15T15:02:23.636Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-15T15:17:23.787Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-15T15:32:23.921Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-15T15:47:24.070Z] PID: 19856 TID: 22856 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-15T15:56:04.541Z] PID: 19856 TID: 11960 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 111 [2026-09-15T15:56:04.541Z] PID: 19856 TID: 17924 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":39227.9680409,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":45449.5314467,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":45449.5300408,"timestamp":17894877645413425,"weight":1.0}] 1 [2026-09-15T17:36:54.641Z] PID: 16516 TID: 21876 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-15T17:36:54.641Z] PID: 16516 TID: 21876 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-15T17:36:54.655Z] PID: 16516 TID: 21876 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[16516] 4 [2026-09-15T17:36:54.655Z] PID: 16516 TID: 21876 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-15T17:36:54.656Z] PID: 16516 TID: 21876 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-15T17:36:54.657Z] PID: 16516 TID: 21876 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-15T17:36:54.658Z] PID: 16516 TID: 21860 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-15T17:36:54.899Z] PID: 16516 TID: 21860 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-15T17:36:54.900Z] PID: 16516 TID: 21860 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-15T17:36:54.917Z] PID: 16516 TID: 21860 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-09-15T17:36:54.918Z] PID: 16516 TID: 21860 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-15T17:36:54.918Z] PID: 16516 TID: 21860 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-15T17:36:54.919Z] PID: 16516 TID: 21860 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-15T17:36:55.231Z] PID: 16516 TID: 21860 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-15T17:36:55.357Z] PID: 16516 TID: 21860 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-15T17:36:55.358Z] PID: 16516 TID: 21860 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-15T17:36:55.358Z] PID: 16516 TID: 21860 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-15T17:36:55.358Z] PID: 16516 TID: 21860 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-15T17:36:55.372Z] PID: 16516 TID: 21860 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-15T17:36:55.374Z] PID: 16516 TID: 22560 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-15T17:36:55.376Z] PID: 16516 TID: 22560 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-15T17:36:55.376Z] PID: 16516 TID: 22560 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-15T17:36:55.376Z] PID: 16516 TID: 22560 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-15T17:36:55.376Z] PID: 16516 TID: 22564 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7927446,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":5820.9887153,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":5820.9957444,"timestamp":17894938153763211,"weight":1.0}] 25 [2026-09-15T17:36:55.378Z] PID: 16516 TID: 22560 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-15T17:36:55.378Z] PID: 16516 TID: 22560 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-15T17:36:55.379Z] PID: 16516 TID: 22560 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-15T17:36:55.379Z] PID: 16516 TID: 22560 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-15T17:36:55.380Z] PID: 16516 TID: 21860 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-15T17:36:55.380Z] PID: 16516 TID: 21860 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-15T17:36:55.383Z] PID: 16516 TID: 22532 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-15T17:36:55.401Z] PID: 16516 TID: 21860 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [53599] 33 [2026-09-15T17:36:55.409Z] PID: 16516 TID: 22548 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8253769,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":5821.0213475,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":5821.0283767,"timestamp":17894938154089533,"weight":1.0}] 34 [2026-09-15T17:36:55.411Z] PID: 16516 TID: 23176 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789480943","updateType":"none","version":"13.788.2.6298"}] 35 [2026-09-15T17:36:55.411Z] PID: 16516 TID: 23176 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 36 [2026-09-15T17:36:55.411Z] PID: 16516 TID: 22548 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8275518,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":5821.0235225,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":5821.0305515,"timestamp":17894938154111285,"weight":1.0}] 37 [2026-09-15T17:36:55.414Z] PID: 16516 TID: 23176 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 38 [2026-09-15T17:36:55.414Z] PID: 16516 TID: 23176 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 39 [2026-09-15T17:36:55.415Z] PID: 16516 TID: 22548 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.828108,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":5821.0240788,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":5821.0311078,"timestamp":17894938154116849,"weight":1.0}] 40 [2026-09-15T17:36:55.442Z] PID: 16516 TID: 22560 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-09-15T17:36:55.442Z] PID: 16516 TID: 22560 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-09-15T17:36:55.442Z] PID: 16516 TID: 22560 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-09-15T17:36:55.443Z] PID: 16516 TID: 22556 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8595152,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":5821.055486,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":5821.062515,"timestamp":17894938154430916,"weight":1.0}] 44 [2026-09-15T17:33:27.000Z] PID: 16516 TID: 23176 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789493607] drift[-208569.605ms] 45 [2026-09-15T17:33:27.032Z] PID: 16516 TID: 23176 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-09-15T17:33:27.033Z] PID: 16516 TID: 23176 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-09-15T17:33:27.181Z] PID: 16516 TID: 23140 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-15T17:33:27.181Z] PID: 16516 TID: 23140 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-15T17:33:27.181Z] PID: 16516 TID: 23176 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-15T17:33:27.185Z] PID: 16516 TID: 23176 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-15T17:33:27.235Z] PID: 16516 TID: 23176 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-09-15T17:33:27.235Z] PID: 16516 TID: 21860 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-09-15T17:33:27.235Z] PID: 16516 TID: 23176 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-09-15T17:33:27.236Z] PID: 16516 TID: 23176 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-09-15T17:33:27.236Z] PID: 16516 TID: 23176 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-09-15T17:33:27.236Z] PID: 16516 TID: 23176 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-09-15T17:33:27.240Z] PID: 16516 TID: 21860 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-15T17:33:27.241Z] PID: 16516 TID: 21860 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-15T17:33:27.339Z] PID: 16516 TID: 23176 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-15T17:33:34.988Z] PID: 16516 TID: 23068 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-15T17:33:34.988Z] PID: 16516 TID: 23176 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-15T17:33:34.988Z] PID: 16516 TID: 23176 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-15T17:48:27.489Z] PID: 16516 TID: 23176 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-15T18:03:27.626Z] PID: 16516 TID: 23176 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-15T18:18:27.823Z] PID: 16516 TID: 23176 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-15T18:22:07.474Z] PID: 16516 TID: 21876 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 67 [2026-09-15T18:22:07.474Z] PID: 16516 TID: 22568 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":2921.4607061,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":8741.6566769,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":8741.6637059,"timestamp":17894965274746772,"weight":1.0}] 1 [2026-09-16T05:03:07.749Z] PID: 23132 TID: 23116 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-16T05:03:07.749Z] PID: 23132 TID: 23116 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-16T05:03:07.765Z] PID: 23132 TID: 23116 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[23132] 4 [2026-09-16T05:03:07.765Z] PID: 23132 TID: 23116 INFO (eax::apps::utils::logAppInfo) Version: 13.788.2-6298-b9735d87b 5 [2026-09-16T05:03:07.766Z] PID: 23132 TID: 23116 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-16T05:03:07.766Z] PID: 23132 TID: 23116 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe] 7 [2026-09-16T05:03:07.768Z] PID: 23132 TID: 23176 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-16T05:03:08.023Z] PID: 23132 TID: 23176 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-16T05:03:08.024Z] PID: 23132 TID: 23176 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-16T05:03:08.044Z] PID: 23132 TID: 23176 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-09-16T05:03:08.044Z] PID: 23132 TID: 23176 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-16T05:03:08.045Z] PID: 23132 TID: 23176 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-16T05:03:08.045Z] PID: 23132 TID: 23176 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-16T05:03:08.197Z] PID: 23132 TID: 23176 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-16T05:03:08.447Z] PID: 23132 TID: 23176 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-16T05:03:08.448Z] PID: 23132 TID: 23176 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-16T05:03:08.448Z] PID: 23132 TID: 23176 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-16T05:03:08.448Z] PID: 23132 TID: 23176 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-16T05:03:08.462Z] PID: 23132 TID: 23176 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-16T05:03:08.464Z] PID: 23132 TID: 21948 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-16T05:03:08.465Z] PID: 23132 TID: 21948 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-16T05:03:08.465Z] PID: 23132 TID: 21948 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-16T05:03:08.466Z] PID: 23132 TID: 21948 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-16T05:03:08.466Z] PID: 23132 TID: 22072 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7806085,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":6288.0768424,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":6288.0766081,"timestamp":17895349884660744,"weight":1.0}] 25 [2026-09-16T05:03:08.467Z] PID: 23132 TID: 21948 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-16T05:03:08.468Z] PID: 23132 TID: 21948 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-16T05:03:08.468Z] PID: 23132 TID: 21948 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-16T05:03:08.468Z] PID: 23132 TID: 21948 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-16T05:03:08.469Z] PID: 23132 TID: 23176 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-16T05:03:08.469Z] PID: 23132 TID: 23176 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-16T05:03:08.470Z] PID: 23132 TID: 20912 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-16T05:03:08.483Z] PID: 23132 TID: 21948 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-09-16T05:03:08.484Z] PID: 23132 TID: 21948 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-09-16T05:03:08.484Z] PID: 23132 TID: 21948 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-09-16T05:03:08.484Z] PID: 23132 TID: 22824 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7985836,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":6288.0948176,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":6288.0945833,"timestamp":17895349884840497,"weight":1.0}] 36 [2026-09-16T05:03:08.486Z] PID: 23132 TID: 23176 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [59639] 37 [2026-09-16T05:03:08.492Z] PID: 23132 TID: 22828 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8070457,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":6288.1032797,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":6288.1030454,"timestamp":17895349884925119,"weight":1.0}] 38 [2026-09-16T05:03:08.494Z] PID: 23132 TID: 24024 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789493607","updateType":"none","version":"13.788.2.6298"}] 39 [2026-09-16T05:03:08.494Z] PID: 23132 TID: 24024 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-09-16T05:03:08.494Z] PID: 23132 TID: 21952 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8092313,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3845","ecod":"0"},"systemUptime":6288.1054653,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":6288.1052309,"timestamp":17895349884946974,"weight":1.0}] 41 [2026-09-16T05:03:08.496Z] PID: 23132 TID: 24024 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-09-16T05:03:08.496Z] PID: 23132 TID: 24024 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-09-16T05:03:08.497Z] PID: 23132 TID: 21952 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8097318,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":6288.1059658,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":6288.1057314,"timestamp":17895349884951981,"weight":1.0}] 44 [2026-09-16T04:59:40.000Z] PID: 23132 TID: 24024 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789534780] drift[-208646.905ms] 45 [2026-09-16T04:59:40.108Z] PID: 23132 TID: 21948 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":1.0695275,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.791.0.6304","response":"{\"version\":\"13.791.0.6304\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.791.0-6304-976251a73.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\",\"installerURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller-13.791.0.6304-15605516.exe\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.791.0.6304?locale=tr-TR"},"systemUptime":6288.3657613,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":6288.3655271,"timestamp":17895347801080878,"weight":1.0}] 46 [2026-09-16T04:59:40.115Z] PID: 23132 TID: 21948 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":1.0709105,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"attended","fvers":"13.788.2.6298","fvers_rev":6298,"shut":false,"tvers":"13.791.0.6304","tvers_rev":6304,"ubkt":"6","upst":"recommended"},"systemUptime":6288.3671445,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":6288.3669101,"timestamp":17895347801094711,"weight":1.0}] 47 [2026-09-16T04:59:40.210Z] PID: 23132 TID: 24008 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::content::ContentUpdated","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::update::UpdateInfo","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-16T04:59:40.210Z] PID: 23132 TID: 24008 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-16T04:59:40.210Z] PID: 23132 TID: 24024 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-16T04:59:40.212Z] PID: 23132 TID: 24024 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-16T04:59:40.268Z] PID: 23132 TID: 23176 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 52 [2026-09-16T04:59:40.268Z] PID: 23132 TID: 24024 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 53 [2026-09-16T04:59:40.268Z] PID: 23132 TID: 24024 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 54 [2026-09-16T04:59:40.268Z] PID: 23132 TID: 24024 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 55 [2026-09-16T04:59:40.269Z] PID: 23132 TID: 24024 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 56 [2026-09-16T04:59:40.269Z] PID: 23132 TID: 24024 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 57 [2026-09-16T04:59:40.274Z] PID: 23132 TID: 23176 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-16T04:59:40.275Z] PID: 23132 TID: 23176 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-16T04:59:48.035Z] PID: 23132 TID: 23912 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 60 [2026-09-16T04:59:48.035Z] PID: 23132 TID: 24024 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 61 [2026-09-16T04:59:48.035Z] PID: 23132 TID: 24024 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 62 [2026-09-16T05:14:40.760Z] PID: 23132 TID: 21944 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":901.7223127,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"900","fvers":"13.788.2.6298","fvers_rev":6298,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.791.0-6304-976251a73.zip","shut":false,"strt":"2026-09-16T05:14:40.758","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.791.0.6304-1789535680.zip","tvers":"13.791.0.6304","tvers_rev":6304,"ubkt":"6","upst":"recommended","uuid":"6bcc4779-f151-47e2-8319-b977a9ebd147"},"systemUptime":7189.0185468,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":7189.0183124,"timestamp":17895356807608734,"weight":1.0}] 63 [2026-09-16T05:14:41.365Z] PID: 23132 TID: 21952 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":902.327164,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1789535681000"},"systemUptime":7189.623398,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":7189.6231638,"timestamp":17895356813657248,"weight":1.0}] 64 [2026-09-16T05:14:44.034Z] PID: 23132 TID: 22072 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":904.9962228,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"78309071","byte":"256513063","ctx":"background","endt":"2026-09-16T05:14:44.034","enst":"success","fvers":"13.788.2.6298","fvers_rev":6298,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.791.0-6304-976251a73.zip","pct":"1.0000","shut":false,"strt":"2026-09-16T05:14:40.758","tvers":"13.791.0.6304","tvers_rev":6304,"ubkt":"6","uuid":"6bcc4779-f151-47e2-8319-b977a9ebd147"},"systemUptime":7192.2924568,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":7192.2922226,"timestamp":17895356840347833,"weight":1.0}] 65 [2026-09-16T05:14:44.035Z] PID: 23132 TID: 22824 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.791.0.6304-1789535680] 66 [2026-09-16T05:14:46.428Z] PID: 23132 TID: 22824 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 67 [2026-09-16T05:14:50.373Z] PID: 23132 TID: 22828 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":911.3346554,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.788.2.6298","fvers_rev":6298,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.791.0.6304-1789535680","sdur":"6.3380","shut":false,"stgtm":"2026-09-16T05:14:44.034","tvers":"13.791.0.6304","tvers_rev":6304,"ubkt":"6","uuid":"6bcc4779-f151-47e2-8319-b977a9ebd147"},"systemUptime":7198.6308893,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":7198.6306554,"timestamp":17895356903732160,"weight":1.0}] 68 [2026-09-16T05:14:50.375Z] PID: 23132 TID: 24024 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 69 [2026-09-16T05:14:52.770Z] PID: 23132 TID: 24024 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 70 [2026-09-16T05:14:52.839Z] PID: 23132 TID: 21948 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":913.8008988,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-09-16T05:14:52.839","fvers":"13.788.2.6298","fvers_rev":6298,"shut":false,"strt":"2026-09-16T05:14:52.838","stst":"new","tvers":"13.791.0.6304","tvers_rev":6304,"ubkt":"6","uuid":"6bcc4779-f151-47e2-8319-b977a9ebd147"},"systemUptime":7201.0971328,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":7201.0968986,"timestamp":17895356928394595,"weight":1.0}] 71 [2026-09-16T05:14:54.853Z] PID: 23132 TID: 24024 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 72 [2026-09-16T05:14:54.868Z] PID: 23132 TID: 24024 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 73 [2026-09-16T05:14:54.868Z] PID: 23132 TID: 24024 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 74 [2026-09-16T05:14:54.868Z] PID: 23132 TID: 24024 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 75 [2026-09-16T05:14:54.868Z] PID: 23132 TID: 22824 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":915.8297812,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":7203.1260151,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":7203.1257809,"timestamp":17895356948683416,"weight":1.0}] 76 [2026-09-16T05:14:54.879Z] PID: 23132 TID: 24024 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 23132: C:\Program Files\Electronic Arts\EA Desktop\13.788.2.6298-1789028676\EA Desktop\EABackgroundService.exe 77 [2026-09-16T05:14:54.886Z] PID: 23132 TID: 24024 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 78 [2026-09-16T05:14:54.886Z] PID: 23132 TID: 24024 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.791.0.6304-1789535680\Destager\EADestager.exe], args[-noclient]' 79 [2026-09-16T05:14:54.981Z] PID: 23132 TID: 23176 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 80 [2026-09-16T05:14:54.981Z] PID: 23132 TID: 22828 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":915.9433572,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":7203.2395912,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":7203.239357,"timestamp":17895356949819177,"weight":1.0}] 81 [2026-09-16T05:14:55.024Z] PID: 23132 TID: 23176 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 82 [2026-09-16T05:14:55.052Z] PID: 23132 TID: 23116 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 83 [2026-09-16T05:14:55.052Z] PID: 23132 TID: 23116 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] 84 [2026-09-16T05:14:55.116Z] PID: 23132 TID: 23176 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests goodbye 1 [2026-09-16T05:18:28.981Z] PID: 10056 TID: 4316 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-16T05:18:28.981Z] PID: 10056 TID: 4316 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-16T05:18:28.992Z] PID: 10056 TID: 4316 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[10056] 4 [2026-09-16T05:18:28.992Z] PID: 10056 TID: 4316 INFO (eax::apps::utils::logAppInfo) Version: 13.791.0-6304-976251a73 5 [2026-09-16T05:18:28.992Z] PID: 10056 TID: 4316 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-16T05:18:28.993Z] PID: 10056 TID: 4316 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.791.0.6304-1789535680\EA Desktop\EABackgroundService.exe] 7 [2026-09-16T05:18:28.993Z] PID: 10056 TID: 19764 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-16T05:18:29.266Z] PID: 10056 TID: 19764 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 9 [2026-09-16T05:18:29.266Z] PID: 10056 TID: 19764 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-16T05:18:29.438Z] PID: 10056 TID: 19764 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-16T05:18:29.702Z] PID: 10056 TID: 19764 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-16T05:18:29.702Z] PID: 10056 TID: 19764 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-16T05:18:29.702Z] PID: 10056 TID: 19764 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-16T05:18:29.702Z] PID: 10056 TID: 19764 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-16T05:18:29.719Z] PID: 10056 TID: 19764 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-16T05:18:29.720Z] PID: 10056 TID: 17964 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-16T05:18:29.721Z] PID: 10056 TID: 17964 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 18 [2026-09-16T05:18:29.721Z] PID: 10056 TID: 17964 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 19 [2026-09-16T05:18:29.721Z] PID: 10056 TID: 17964 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 20 [2026-09-16T05:18:29.721Z] PID: 10056 TID: 17964 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 21 [2026-09-16T05:18:29.721Z] PID: 10056 TID: 17964 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 22 [2026-09-16T05:18:29.721Z] PID: 10056 TID: 17964 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 23 [2026-09-16T05:18:29.722Z] PID: 10056 TID: 17964 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-16T05:18:29.722Z] PID: 10056 TID: 1472 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.782657,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":7209.3449992,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":7209.3446571,"timestamp":17895359097220597,"weight":1.0}] 25 [2026-09-16T05:18:29.722Z] PID: 10056 TID: 13124 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-16T05:18:29.723Z] PID: 10056 TID: 17964 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-09-16T05:18:29.724Z] PID: 10056 TID: 17964 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 28 [2026-09-16T05:18:29.724Z] PID: 10056 TID: 17964 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 29 [2026-09-16T05:18:29.724Z] PID: 10056 TID: 17964 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 30 [2026-09-16T05:18:29.726Z] PID: 10056 TID: 19764 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [60470] 31 [2026-09-16T05:18:29.730Z] PID: 10056 TID: 21624 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7911788,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":7209.353521,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":7209.3531788,"timestamp":17895359097305818,"weight":1.0}] 32 [2026-09-16T05:18:29.745Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.791.0-6304-976251a73.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller-13.791.0.6304-15605516.exe","receivedTime":"1789534780","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.791.0-6304-976251a73.zip.sig","updateType":"recommended","version":"13.791.0.6304"}] 33 [2026-09-16T05:18:29.745Z] PID: 10056 TID: 4512 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-16T05:18:29.745Z] PID: 10056 TID: 16584 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.806239,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4431","ecod":"0"},"systemUptime":7209.3685812,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":7209.3682389,"timestamp":17895359097456419,"weight":1.0}] 35 [2026-09-16T05:18:29.746Z] PID: 10056 TID: 4512 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-16T05:18:29.746Z] PID: 10056 TID: 4512 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-16T05:18:29.748Z] PID: 10056 TID: 17964 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 38 [2026-09-16T05:18:29.748Z] PID: 10056 TID: 17964 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 39 [2026-09-16T05:18:29.748Z] PID: 10056 TID: 17964 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 40 [2026-09-16T05:18:29.749Z] PID: 10056 TID: 16584 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8064556,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":7209.3687978,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":7209.3684556,"timestamp":17895359097458588,"weight":1.0}] 41 [2026-09-16T05:18:29.749Z] PID: 10056 TID: 16584 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8093939,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":7209.371736,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":7209.3713938,"timestamp":17895359097487966,"weight":1.0}] 42 [2026-09-16T05:18:29.884Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-09-16T05:15:01.000Z] PID: 10056 TID: 4512 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789535701] drift[-208885.000ms] 44 [2026-09-16T05:15:01.000Z] PID: 10056 TID: 4512 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 45 [2026-09-16T05:15:01.174Z] PID: 10056 TID: 12796 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 46 [2026-09-16T05:15:01.174Z] PID: 10056 TID: 12796 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 47 [2026-09-16T05:15:01.284Z] PID: 10056 TID: 4512 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 48 [2026-09-16T05:15:01.389Z] PID: 10056 TID: 23160 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 49 [2026-09-16T05:15:01.389Z] PID: 10056 TID: 4512 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 50 [2026-09-16T05:20:00.974Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 51 [2026-09-16T05:35:01.125Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-09-16T05:50:01.266Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-09-16T06:05:01.396Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-09-16T06:20:01.398Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-09-16T06:35:01.541Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-09-16T06:50:01.666Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-09-16T07:05:01.802Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-16T07:20:01.780Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-16T07:35:01.919Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-16T07:50:02.061Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-16T08:05:02.210Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-16T08:20:02.222Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-16T08:35:02.359Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-16T08:50:02.485Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-16T09:05:02.637Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-16T09:15:02.000Z] PID: 10056 TID: 4512 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789550102] drift[861.807ms] 67 [2026-09-16T09:20:03.661Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-16T09:35:03.795Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-16T09:50:03.925Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-16T10:05:04.063Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-16T10:20:04.039Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-16T10:35:04.178Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-16T10:50:04.306Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-16T11:05:04.447Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-16T11:20:04.451Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-16T11:35:04.614Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-16T11:50:04.782Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-16T12:05:04.910Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-16T12:20:04.908Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-16T12:35:05.041Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-16T12:50:05.204Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-16T13:05:05.345Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-16T13:20:05.359Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-16T13:35:05.492Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-16T13:50:05.630Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-16T14:05:05.765Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-16T14:15:03.000Z] PID: 10056 TID: 4512 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789568103] drift[857.658ms] 88 [2026-09-16T14:20:06.768Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-16T14:35:06.911Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-16T14:50:07.103Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-16T15:05:07.233Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-16T15:20:07.193Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-16T15:35:07.326Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-16T15:50:07.469Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-16T16:05:07.626Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-16T16:20:07.606Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-16T16:35:07.741Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-16T16:50:07.869Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-16T17:05:08.006Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-16T17:20:08.009Z] PID: 10056 TID: 21624 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":43507.7045551,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.791.0.6304","response":"{\"minimum\":{\"version\":\"13.788.2.6298\",\"activationDate\":\"2026-09-11T22:46Z\"},\"recommended\":{\"version\":\"13.791.0.6304\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":50716.2668973,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":50716.2665551,"timestamp":17895792080095986,"weight":100.0000991821289}] 101 [2026-09-16T17:20:08.010Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-16T17:35:08.164Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-16T17:50:08.305Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-16T18:05:08.438Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-16T18:20:08.480Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-16T18:35:08.618Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-16T18:50:08.759Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-16T19:05:08.889Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-16T19:20:08.863Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-16T19:35:09.018Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-16T19:50:09.169Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-09-16T20:05:09.310Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-09-16T20:15:04.000Z] PID: 10056 TID: 4512 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789589704] drift[832.269ms] 114 [2026-09-16T20:20:10.284Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-09-16T20:35:10.424Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-09-16T20:50:10.555Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-09-16T21:05:10.682Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-09-16T21:20:10.698Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-09-16T21:35:10.832Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-09-16T21:50:10.976Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-09-16T22:05:11.132Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-09-16T22:20:11.124Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-09-16T22:35:11.295Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-09-16T22:50:11.438Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-09-16T23:05:11.574Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-09-16T23:20:11.574Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-09-16T23:35:11.714Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-09-16T23:50:11.852Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-09-17T00:05:11.989Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-09-17T00:20:11.968Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-09-17T00:35:12.101Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-09-17T00:50:12.234Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-09-17T01:05:12.360Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-09-17T01:15:05.000Z] PID: 10056 TID: 4512 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789607705] drift[870.113ms] 135 [2026-09-17T01:20:13.360Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-09-17T01:35:13.502Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-09-17T01:50:13.629Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-09-17T02:05:13.754Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-09-17T02:20:13.752Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-09-17T02:35:13.900Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-09-17T02:50:14.036Z] PID: 10056 TID: 4512 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-09-17T02:59:54.227Z] PID: 10056 TID: 4316 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 143 [2026-09-17T02:59:54.228Z] PID: 10056 TID: 1472 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":78293.2131125,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":85501.7754547,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":85501.7751126,"timestamp":17896139942277344,"weight":1.0}] 1 [2026-09-17T04:53:57.783Z] PID: 14536 TID: 2816 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-17T04:53:57.783Z] PID: 14536 TID: 2816 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-17T04:53:57.800Z] PID: 14536 TID: 2816 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[14536] 4 [2026-09-17T04:53:57.800Z] PID: 14536 TID: 2816 INFO (eax::apps::utils::logAppInfo) Version: 13.791.0-6304-976251a73 5 [2026-09-17T04:53:57.800Z] PID: 14536 TID: 2816 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-17T04:53:57.801Z] PID: 14536 TID: 2816 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.791.0.6304-1789535680\EA Desktop\EABackgroundService.exe] 7 [2026-09-17T04:53:57.802Z] PID: 14536 TID: 23196 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-17T04:53:58.066Z] PID: 14536 TID: 23196 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-17T04:53:58.067Z] PID: 14536 TID: 23196 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-17T04:53:58.093Z] PID: 14536 TID: 23196 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-09-17T04:53:58.094Z] PID: 14536 TID: 23196 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-17T04:53:58.094Z] PID: 14536 TID: 23196 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-17T04:53:58.094Z] PID: 14536 TID: 23196 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-17T04:53:58.275Z] PID: 14536 TID: 23196 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-09-17T04:53:58.484Z] PID: 14536 TID: 23196 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-09-17T04:53:58.485Z] PID: 14536 TID: 23196 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-09-17T04:53:58.485Z] PID: 14536 TID: 23196 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-09-17T04:53:58.485Z] PID: 14536 TID: 23196 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-09-17T04:53:58.499Z] PID: 14536 TID: 23196 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-09-17T04:53:58.501Z] PID: 14536 TID: 23820 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-09-17T04:53:58.502Z] PID: 14536 TID: 23820 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 22 [2026-09-17T04:53:58.502Z] PID: 14536 TID: 23820 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 23 [2026-09-17T04:53:58.502Z] PID: 14536 TID: 23820 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-09-17T04:53:58.502Z] PID: 14536 TID: 23824 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7876631,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":6614.1112688,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":6614.1156631,"timestamp":17896208385028114,"weight":1.0}] 25 [2026-09-17T04:53:58.504Z] PID: 14536 TID: 23820 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-09-17T04:53:58.505Z] PID: 14536 TID: 23820 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-09-17T04:53:58.505Z] PID: 14536 TID: 23820 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-09-17T04:53:58.505Z] PID: 14536 TID: 23820 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-09-17T04:53:58.507Z] PID: 14536 TID: 23196 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-09-17T04:53:58.507Z] PID: 14536 TID: 23196 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-09-17T04:53:58.508Z] PID: 14536 TID: 23792 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-09-17T04:53:58.521Z] PID: 14536 TID: 23820 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-09-17T04:53:58.521Z] PID: 14536 TID: 23820 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-09-17T04:53:58.521Z] PID: 14536 TID: 23820 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-09-17T04:53:58.521Z] PID: 14536 TID: 23808 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8066689,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":6614.1302746,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":6614.1346688,"timestamp":17896208385218174,"weight":1.0}] 36 [2026-09-17T04:53:58.527Z] PID: 14536 TID: 23196 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [64706] 37 [2026-09-17T04:53:58.534Z] PID: 14536 TID: 23812 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8194151,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":6614.1430208,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":6614.147415,"timestamp":17896208385345636,"weight":1.0}] 38 [2026-09-17T04:53:58.536Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789611613","updateType":"none","version":"13.791.0.6304"}] 39 [2026-09-17T04:53:58.536Z] PID: 14536 TID: 24548 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-09-17T04:53:58.537Z] PID: 14536 TID: 23812 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8216139,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4431","ecod":"0"},"systemUptime":6614.1452196,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":6614.1496137,"timestamp":17896208385367624,"weight":1.0}] 41 [2026-09-17T04:53:58.540Z] PID: 14536 TID: 24548 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-09-17T04:53:58.540Z] PID: 14536 TID: 24548 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 43 [2026-09-17T04:53:58.541Z] PID: 14536 TID: 23812 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8222833,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":6614.1458891,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":6614.1502832,"timestamp":17896208385374321,"weight":1.0}] 44 [2026-09-17T04:50:29.000Z] PID: 14536 TID: 24548 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789620629] drift[-209655.330ms] 45 [2026-09-17T04:50:29.027Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 46 [2026-09-17T04:50:29.028Z] PID: 14536 TID: 24548 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-09-17T04:50:29.231Z] PID: 14536 TID: 24400 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-09-17T04:50:29.231Z] PID: 14536 TID: 24400 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-09-17T04:50:29.231Z] PID: 14536 TID: 24548 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-09-17T04:50:29.231Z] PID: 14536 TID: 24548 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-09-17T04:50:29.234Z] PID: 14536 TID: 24548 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 52 [2026-09-17T04:50:29.234Z] PID: 14536 TID: 23196 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-09-17T04:50:29.234Z] PID: 14536 TID: 24548 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-09-17T04:50:29.235Z] PID: 14536 TID: 24548 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 55 [2026-09-17T04:50:29.235Z] PID: 14536 TID: 24548 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 56 [2026-09-17T04:50:29.235Z] PID: 14536 TID: 24548 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-09-17T04:50:29.239Z] PID: 14536 TID: 23196 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-17T04:50:29.240Z] PID: 14536 TID: 23196 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-17T04:50:29.336Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-17T04:50:36.547Z] PID: 14536 TID: 24292 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-17T04:50:36.547Z] PID: 14536 TID: 24548 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-17T04:50:36.547Z] PID: 14536 TID: 24548 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-17T05:05:29.472Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-17T05:20:29.614Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-17T05:35:29.763Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-17T05:50:30.000Z] PID: 14536 TID: 24548 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789624230] drift[871.331ms] 67 [2026-09-17T05:50:30.762Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-17T06:05:30.888Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-17T06:20:31.052Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-17T06:35:31.184Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-17T06:50:31.171Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-17T07:05:31.302Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-17T07:20:31.503Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-17T07:35:31.632Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-17T07:50:31.631Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-17T08:05:31.773Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-17T08:20:31.906Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-17T08:35:32.039Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-17T08:50:32.003Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-17T09:05:32.133Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-17T09:20:32.288Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-17T09:35:32.442Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-17T09:50:32.470Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-17T10:05:32.615Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-17T10:20:32.763Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-17T10:35:32.896Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-17T10:50:31.000Z] PID: 14536 TID: 24548 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789642231] drift[836.400ms] 88 [2026-09-17T10:50:33.887Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-17T11:05:34.022Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-17T11:20:34.160Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-17T11:35:34.289Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-17T11:50:34.291Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-17T12:05:34.425Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-17T12:20:34.578Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-17T12:35:34.718Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-17T12:50:34.691Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-17T13:05:34.836Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-17T13:20:34.983Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-17T13:35:35.115Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-17T13:50:35.119Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-17T14:05:35.257Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-17T14:20:35.384Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-17T14:35:35.518Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-17T14:50:35.540Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-17T15:05:35.676Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-17T15:20:35.822Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-17T15:35:35.951Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-17T15:50:32.000Z] PID: 14536 TID: 24548 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789660232] drift[813.481ms] 109 [2026-09-17T15:50:36.902Z] PID: 14536 TID: 24548 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-17T15:52:23.683Z] PID: 14536 TID: 2816 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 111 [2026-09-17T15:52:23.683Z] PID: 14536 TID: 23828 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":39714.2606646,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":46327.5842702,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":46327.5886646,"timestamp":17896603436834418,"weight":1.0}] 1 [2026-09-18T04:56:42.659Z] PID: 1860 TID: 16408 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-18T04:56:42.659Z] PID: 1860 TID: 16408 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-18T04:56:42.673Z] PID: 1860 TID: 16408 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[1860] 4 [2026-09-18T04:56:42.673Z] PID: 1860 TID: 16408 INFO (eax::apps::utils::logAppInfo) Version: 13.791.0-6304-976251a73 5 [2026-09-18T04:56:42.674Z] PID: 1860 TID: 16408 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-18T04:56:42.675Z] PID: 1860 TID: 16408 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.791.0.6304-1789535680\EA Desktop\EABackgroundService.exe] 7 [2026-09-18T04:56:42.676Z] PID: 1860 TID: 20484 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-18T04:56:42.954Z] PID: 1860 TID: 20484 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-18T04:56:42.955Z] PID: 1860 TID: 20484 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-18T04:56:43.243Z] PID: 1860 TID: 20484 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-18T04:56:43.373Z] PID: 1860 TID: 20484 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-18T04:56:43.373Z] PID: 1860 TID: 20484 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-18T04:56:43.373Z] PID: 1860 TID: 20484 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-18T04:56:43.373Z] PID: 1860 TID: 20484 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-18T04:56:43.388Z] PID: 1860 TID: 20484 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-18T04:56:43.391Z] PID: 1860 TID: 20708 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-18T04:56:43.392Z] PID: 1860 TID: 20708 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-09-18T04:56:43.392Z] PID: 1860 TID: 20708 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-09-18T04:56:43.392Z] PID: 1860 TID: 20708 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-09-18T04:56:43.392Z] PID: 1860 TID: 20712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7910675,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":5581.0076715,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":5581.0090675,"timestamp":17897074033924579,"weight":1.0}] 21 [2026-09-18T04:56:43.394Z] PID: 1860 TID: 20708 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-09-18T04:56:43.394Z] PID: 1860 TID: 20708 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-09-18T04:56:43.395Z] PID: 1860 TID: 20708 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-09-18T04:56:43.395Z] PID: 1860 TID: 20708 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-09-18T04:56:43.398Z] PID: 1860 TID: 20680 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-18T04:56:43.411Z] PID: 1860 TID: 20708 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 27 [2026-09-18T04:56:43.411Z] PID: 1860 TID: 20708 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-09-18T04:56:43.411Z] PID: 1860 TID: 20708 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 29 [2026-09-18T04:56:43.411Z] PID: 1860 TID: 20716 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.810272,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":5581.026876,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":5581.028272,"timestamp":17897074034116625,"weight":1.0}] 30 [2026-09-18T04:56:43.415Z] PID: 1860 TID: 20484 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [60980] 31 [2026-09-18T04:56:43.423Z] PID: 1860 TID: 20704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8223079,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":5581.0389118,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":5581.040308,"timestamp":17897074034236984,"weight":1.0}] 32 [2026-09-18T04:56:43.425Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789654835","updateType":"none","version":"13.791.0.6304"}] 33 [2026-09-18T04:56:43.425Z] PID: 1860 TID: 21304 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-18T04:56:43.425Z] PID: 1860 TID: 20704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8241381,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4431","ecod":"0"},"systemUptime":5581.0407421,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":5581.0421381,"timestamp":17897074034255286,"weight":1.0}] 35 [2026-09-18T04:56:43.428Z] PID: 1860 TID: 21304 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-18T04:56:43.428Z] PID: 1860 TID: 21304 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-18T04:56:43.429Z] PID: 1860 TID: 20704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8246815,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":5581.0412855,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":5581.0426816,"timestamp":17897074034260721,"weight":1.0}] 38 [2026-09-18T04:56:43.585Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 39 [2026-09-18T04:53:14.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789707194] drift[-209586.895ms] 40 [2026-09-18T04:53:14.000Z] PID: 1860 TID: 21304 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-09-18T04:53:14.184Z] PID: 1860 TID: 21264 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-09-18T04:53:14.184Z] PID: 1860 TID: 21264 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-09-18T04:53:14.184Z] PID: 1860 TID: 21304 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-09-18T04:53:14.184Z] PID: 1860 TID: 21304 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-09-18T04:53:14.217Z] PID: 1860 TID: 20484 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 46 [2026-09-18T04:53:14.217Z] PID: 1860 TID: 21304 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 47 [2026-09-18T04:53:14.218Z] PID: 1860 TID: 21304 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 48 [2026-09-18T04:53:14.218Z] PID: 1860 TID: 21304 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 49 [2026-09-18T04:53:14.218Z] PID: 1860 TID: 21304 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 50 [2026-09-18T04:53:14.219Z] PID: 1860 TID: 21304 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-09-18T04:53:14.222Z] PID: 1860 TID: 20484 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-09-18T04:53:14.223Z] PID: 1860 TID: 20484 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-09-18T04:53:14.338Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-09-18T04:53:21.612Z] PID: 1860 TID: 21208 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-09-18T04:53:21.613Z] PID: 1860 TID: 21304 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-09-18T04:53:21.613Z] PID: 1860 TID: 21304 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-09-18T05:08:14.478Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-18T05:23:14.625Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-18T05:38:14.781Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-18T05:53:14.723Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-18T06:08:14.854Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-18T06:23:14.989Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-18T06:38:15.129Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-18T06:53:15.123Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-18T07:08:15.290Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-18T07:23:15.459Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-18T07:38:15.613Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-18T07:53:15.630Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-18T07:53:15.630Z] PID: 1860 TID: 20708 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":10803.2801244,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.791.0.6304","response":"{\"minimum\":{\"version\":\"13.788.2.6298\",\"activationDate\":\"2026-09-11T22:46Z\"},\"recommended\":{\"version\":\"13.791.0.6304\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":16383.4967284,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":16383.4981244,"timestamp":17897179956306104,"weight":100.0000991821289}] 70 [2026-09-18T08:08:16.083Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-18T08:23:16.282Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-18T08:38:16.423Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-18T08:53:16.439Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-18T09:08:16.577Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-18T09:23:16.703Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-18T09:38:16.839Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-18T09:53:15.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789725195] drift[854.784ms] 78 [2026-09-18T09:53:17.844Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-18T10:08:17.979Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-18T10:23:18.119Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-18T10:38:18.252Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-18T10:53:18.234Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-18T11:08:18.363Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-18T11:23:18.503Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-18T11:38:18.643Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-18T11:53:18.670Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-18T12:08:18.800Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-18T12:23:18.935Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-18T12:38:19.065Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-18T12:53:19.069Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-18T13:08:19.207Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-18T13:23:19.376Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-18T13:38:19.504Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-18T13:53:19.512Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-18T14:08:19.655Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-18T14:23:19.794Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-18T14:38:19.945Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-18T14:53:16.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789743196] drift[871.647ms] 99 [2026-09-18T14:53:20.945Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-18T15:08:21.079Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-18T15:23:21.247Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-18T15:38:21.407Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-18T15:53:21.405Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-18T16:08:21.574Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-18T16:23:21.707Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-18T16:38:21.834Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-18T16:53:21.834Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-18T17:08:21.961Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-18T17:23:22.092Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-18T17:38:22.223Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-18T17:53:22.227Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-09-18T18:08:22.365Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-09-18T18:23:22.490Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-09-18T18:38:22.631Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-09-18T18:53:22.634Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-09-18T19:08:22.776Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-09-18T19:23:22.906Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-09-18T19:38:23.093Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-09-18T19:53:23.127Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-09-18T20:08:23.259Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-09-18T20:23:23.395Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-09-18T20:38:23.525Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-09-18T20:53:17.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789764797] drift[868.999ms] 124 [2026-09-18T20:53:24.526Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-09-18T21:08:24.670Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-09-18T21:23:24.841Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-09-18T21:38:24.976Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-09-18T21:53:24.959Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-09-18T22:08:25.101Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-09-18T22:23:25.242Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-09-18T22:38:25.375Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-09-18T22:53:25.402Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-09-18T23:08:25.540Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-09-18T23:23:25.678Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-09-18T23:38:25.810Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-09-18T23:53:25.792Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-09-19T00:08:25.922Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-09-19T00:23:26.059Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-09-19T00:38:26.198Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-09-19T00:53:26.207Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-09-19T01:08:26.334Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-09-19T01:23:26.468Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-09-19T01:38:26.637Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-09-19T01:53:18.001Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789782798] drift[867.460ms] 145 [2026-09-19T01:53:27.636Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-09-19T02:08:27.787Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-09-19T02:23:27.913Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-09-19T02:38:28.044Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-09-19T02:53:28.049Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-09-19T03:08:28.188Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-09-19T03:23:28.319Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-09-19T03:38:28.453Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-09-19T03:53:28.447Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-09-19T04:08:28.593Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-09-19T04:23:28.732Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-09-19T04:38:28.862Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-09-19T04:53:28.755Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-09-19T05:08:28.898Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-09-19T05:23:29.031Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-09-19T05:38:29.167Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 161 [2026-09-19T05:53:29.166Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-09-19T06:08:29.299Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 163 [2026-09-19T06:23:29.453Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 164 [2026-09-19T06:38:29.596Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 165 [2026-09-19T06:53:19.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789800799] drift[863.229ms] 166 [2026-09-19T06:53:30.588Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 167 [2026-09-19T07:08:30.717Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 168 [2026-09-19T07:23:30.846Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 169 [2026-09-19T07:38:30.984Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 170 [2026-09-19T07:53:31.018Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 171 [2026-09-19T08:08:31.188Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 172 [2026-09-19T08:23:31.333Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 173 [2026-09-19T08:38:31.468Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 174 [2026-09-19T08:53:31.465Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 175 [2026-09-19T09:08:31.603Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 176 [2026-09-19T09:23:31.735Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 177 [2026-09-19T09:38:31.865Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 178 [2026-09-19T09:53:31.856Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 179 [2026-09-19T10:08:32.032Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-09-19T10:23:32.164Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-09-19T10:38:32.298Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-09-19T10:53:32.305Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-09-19T11:08:32.437Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 184 [2026-09-19T11:23:32.577Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-09-19T11:38:32.721Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-09-19T11:53:32.714Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-09-19T12:08:32.881Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-09-19T12:23:33.017Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-09-19T12:38:33.156Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 190 [2026-09-19T12:53:20.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789822400] drift[770.409ms] 191 [2026-09-19T12:53:34.091Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-09-19T13:08:34.279Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 193 [2026-09-19T13:23:34.410Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 194 [2026-09-19T13:38:34.544Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 195 [2026-09-19T13:53:34.540Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 196 [2026-09-19T14:08:34.672Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 197 [2026-09-19T14:23:34.812Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 198 [2026-09-19T14:38:34.942Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 199 [2026-09-19T14:53:34.941Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 200 [2026-09-19T15:08:35.083Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 201 [2026-09-19T15:23:35.211Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 202 [2026-09-19T15:38:35.346Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 203 [2026-09-19T15:42:12.130Z] PID: 1860 TID: 21228 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 204 [2026-09-19T15:42:12.130Z] PID: 1860 TID: 21228 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 205 [2026-09-19T15:42:12.131Z] PID: 1860 TID: 21304 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 206 [2026-09-19T15:42:12.134Z] PID: 1860 TID: 21304 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 207 [2026-09-19T15:42:12.139Z] PID: 1860 TID: 21304 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 208 [2026-09-19T15:42:12.139Z] PID: 1860 TID: 20484 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 209 [2026-09-19T15:42:12.141Z] PID: 1860 TID: 21304 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 210 [2026-09-19T15:42:12.141Z] PID: 1860 TID: 21304 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 211 [2026-09-19T15:42:12.142Z] PID: 1860 TID: 21304 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 212 [2026-09-19T15:42:12.145Z] PID: 1860 TID: 21304 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 213 [2026-09-19T15:42:12.269Z] PID: 1860 TID: 20484 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 214 [2026-09-19T15:42:12.271Z] PID: 1860 TID: 20712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [cldcfg.load.succ]: [{"appUptime":125338.3918134,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":111},"systemUptime":130918.6084174,"taxonomy":"cldcfg.load.succ","throttleCount":0,"timeSinceSystemResume":130918.6098134,"timestamp":17898325322700177,"weight":19.999996185302734}] 215 [2026-09-19T15:42:12.311Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 216 [2026-09-19T15:42:12.509Z] PID: 1860 TID: 20484 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 217 [2026-09-19T15:42:20.936Z] PID: 1860 TID: 21164 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 218 [2026-09-19T15:42:20.936Z] PID: 1860 TID: 21304 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 219 [2026-09-19T15:42:20.937Z] PID: 1860 TID: 21304 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 220 [2026-09-19T15:57:12.271Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 221 [2026-09-19T16:12:12.440Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 222 [2026-09-19T16:27:12.619Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 223 [2026-09-19T16:42:12.759Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 224 [2026-09-19T16:53:21.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789836801] drift[862.179ms] 225 [2026-09-19T16:57:13.756Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 226 [2026-09-19T17:12:13.911Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 227 [2026-09-19T17:27:14.048Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 228 [2026-09-19T17:42:14.202Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 229 [2026-09-19T17:57:14.236Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 230 [2026-09-19T18:12:14.368Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 231 [2026-09-19T18:27:14.511Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 232 [2026-09-19T18:42:14.840Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 233 [2026-09-19T18:57:14.887Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 234 [2026-09-19T19:12:15.015Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 235 [2026-09-19T19:27:15.150Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 236 [2026-09-19T19:42:15.286Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 237 [2026-09-19T19:57:15.300Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 238 [2026-09-19T20:12:15.433Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 239 [2026-09-19T20:27:15.562Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 240 [2026-09-19T20:42:15.722Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 241 [2026-09-19T20:57:15.665Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 242 [2026-09-19T21:12:15.802Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 243 [2026-09-19T21:27:15.939Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 244 [2026-09-19T21:42:16.070Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 245 [2026-09-19T21:57:16.063Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 246 [2026-09-19T22:12:16.198Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 247 [2026-09-19T22:27:16.329Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 248 [2026-09-19T22:42:16.484Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 249 [2026-09-19T22:53:22.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789858402] drift[857.522ms] 250 [2026-09-19T22:57:17.513Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 251 [2026-09-19T23:12:17.643Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 252 [2026-09-19T23:27:17.774Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 253 [2026-09-19T23:42:17.913Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 254 [2026-09-19T23:57:17.938Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 255 [2026-09-20T00:12:18.071Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 256 [2026-09-20T00:27:18.215Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 257 [2026-09-20T00:42:18.344Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 258 [2026-09-20T00:57:18.343Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 259 [2026-09-20T01:12:18.482Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 260 [2026-09-20T01:27:18.635Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 261 [2026-09-20T01:42:18.762Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 262 [2026-09-20T01:57:18.763Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 263 [2026-09-20T02:12:18.893Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 264 [2026-09-20T02:27:19.058Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 265 [2026-09-20T02:42:19.188Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 266 [2026-09-20T02:57:19.168Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 267 [2026-09-20T03:12:19.373Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 268 [2026-09-20T03:27:19.502Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 269 [2026-09-20T03:42:19.655Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 270 [2026-09-20T03:53:23.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789876403] drift[874.971ms] 271 [2026-09-20T03:57:20.658Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 272 [2026-09-20T04:12:20.812Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 273 [2026-09-20T04:27:20.944Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 274 [2026-09-20T04:42:21.069Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 275 [2026-09-20T04:57:21.061Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 276 [2026-09-20T05:12:21.189Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 277 [2026-09-20T05:27:21.326Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 278 [2026-09-20T05:42:21.454Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 279 [2026-09-20T05:57:21.448Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 280 [2026-09-20T06:12:21.573Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 281 [2026-09-20T06:27:21.883Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 282 [2026-09-20T06:42:22.037Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 283 [2026-09-20T06:57:22.038Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 284 [2026-09-20T07:12:22.184Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 285 [2026-09-20T07:27:22.328Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 286 [2026-09-20T07:42:22.462Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 287 [2026-09-20T07:57:22.451Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 288 [2026-09-20T08:12:22.582Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 289 [2026-09-20T08:27:22.710Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 290 [2026-09-20T08:42:22.843Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 291 [2026-09-20T08:57:22.868Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 292 [2026-09-20T09:12:23.009Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 293 [2026-09-20T09:27:23.146Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 294 [2026-09-20T09:42:23.318Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 295 [2026-09-20T09:53:24.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789898004] drift[749.167ms] 296 [2026-09-20T09:57:24.200Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 297 [2026-09-20T10:12:24.330Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 298 [2026-09-20T10:27:24.509Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 299 [2026-09-20T10:42:24.661Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 300 [2026-09-20T10:57:24.750Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 301 [2026-09-20T11:12:24.982Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 302 [2026-09-20T11:27:25.107Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 303 [2026-09-20T11:42:25.235Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 304 [2026-09-20T11:57:25.232Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 305 [2026-09-20T12:12:25.371Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 306 [2026-09-20T12:27:25.512Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 307 [2026-09-20T12:42:25.647Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 308 [2026-09-20T12:57:25.631Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 309 [2026-09-20T13:12:25.776Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 310 [2026-09-20T13:27:26.087Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 311 [2026-09-20T13:42:26.227Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 312 [2026-09-20T13:53:25.000Z] PID: 1860 TID: 21304 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789912405] drift[863.874ms] 313 [2026-09-20T13:57:27.251Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 314 [2026-09-20T14:12:27.410Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 315 [2026-09-20T14:27:27.538Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 316 [2026-09-20T14:42:27.678Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 317 [2026-09-20T14:57:27.662Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 318 [2026-09-20T15:12:27.797Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 319 [2026-09-20T15:27:27.957Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 320 [2026-09-20T15:42:28.085Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 321 [2026-09-20T15:57:28.184Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 322 [2026-09-20T16:12:28.319Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 323 [2026-09-20T16:27:28.551Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 324 [2026-09-20T16:42:28.680Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 325 [2026-09-20T16:57:28.731Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 326 [2026-09-20T17:12:28.866Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 327 [2026-09-20T17:27:29.027Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 328 [2026-09-20T17:42:29.156Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 329 [2026-09-20T17:57:29.138Z] PID: 1860 TID: 21304 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 330 [2026-09-20T18:06:27.834Z] PID: 1860 TID: 16408 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 331 [2026-09-20T18:06:27.836Z] PID: 1860 TID: 20720 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":220393.0034134,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":225973.2200173,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":225973.2214134,"timestamp":17899275878348526,"weight":1.0}] 1 [2026-09-21T05:03:06.481Z] PID: 23924 TID: 23928 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-21T05:03:06.481Z] PID: 23924 TID: 23928 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-21T05:03:06.496Z] PID: 23924 TID: 23928 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[23924] 4 [2026-09-21T05:03:06.496Z] PID: 23924 TID: 23928 INFO (eax::apps::utils::logAppInfo) Version: 13.791.0-6304-976251a73 5 [2026-09-21T05:03:06.497Z] PID: 23924 TID: 23928 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-21T05:03:06.498Z] PID: 23924 TID: 23928 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.791.0.6304-1789535680\EA Desktop\EABackgroundService.exe] 7 [2026-09-21T05:03:06.499Z] PID: 23924 TID: 23972 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-21T05:03:06.774Z] PID: 23924 TID: 23972 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-21T05:03:06.775Z] PID: 23924 TID: 23972 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-21T05:03:06.966Z] PID: 23924 TID: 23972 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-21T05:03:07.172Z] PID: 23924 TID: 23972 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-21T05:03:07.173Z] PID: 23924 TID: 23972 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-21T05:03:07.173Z] PID: 23924 TID: 23972 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-21T05:03:07.173Z] PID: 23924 TID: 23972 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-21T05:03:07.188Z] PID: 23924 TID: 23972 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-21T05:03:07.190Z] PID: 23924 TID: 24396 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-21T05:03:07.191Z] PID: 23924 TID: 24396 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-09-21T05:03:07.191Z] PID: 23924 TID: 24396 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-09-21T05:03:07.191Z] PID: 23924 TID: 24396 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-09-21T05:03:07.192Z] PID: 23924 TID: 24404 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7718881,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":6229.8028241,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":6229.802888,"timestamp":17899669871919519,"weight":1.0}] 21 [2026-09-21T05:03:07.193Z] PID: 23924 TID: 24396 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-09-21T05:03:07.194Z] PID: 23924 TID: 24396 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-09-21T05:03:07.194Z] PID: 23924 TID: 24396 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-09-21T05:03:07.194Z] PID: 23924 TID: 24396 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-09-21T05:03:07.197Z] PID: 23924 TID: 24376 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-21T05:03:07.209Z] PID: 23924 TID: 24396 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 27 [2026-09-21T05:03:07.209Z] PID: 23924 TID: 24396 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-09-21T05:03:07.209Z] PID: 23924 TID: 24396 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 29 [2026-09-21T05:03:07.210Z] PID: 23924 TID: 24412 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7898923,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":6229.8208284,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":6229.8208922,"timestamp":17899669872099561,"weight":1.0}] 30 [2026-09-21T05:03:07.213Z] PID: 23924 TID: 23972 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [65310] 31 [2026-09-21T05:03:07.222Z] PID: 23924 TID: 24392 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8025841,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":6229.8335201,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":6229.8335841,"timestamp":17899669872226477,"weight":1.0}] 32 [2026-09-21T05:03:07.228Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789924348","updateType":"none","version":"13.791.0.6304"}] 33 [2026-09-21T05:03:07.228Z] PID: 23924 TID: 8876 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-21T05:03:07.228Z] PID: 23924 TID: 24408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8087065,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4431","ecod":"0"},"systemUptime":6229.8396426,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":6229.8397064,"timestamp":17899669872287705,"weight":1.0}] 35 [2026-09-21T05:03:07.232Z] PID: 23924 TID: 8876 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-21T05:03:07.232Z] PID: 23924 TID: 8876 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-21T05:03:07.233Z] PID: 23924 TID: 24408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8097708,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":6229.8407069,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":6229.8407707,"timestamp":17899669872298348,"weight":1.0}] 38 [2026-09-21T04:59:37.000Z] PID: 23924 TID: 8876 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789966777] drift[-210357.176ms] 39 [2026-09-21T04:59:37.027Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 40 [2026-09-21T04:59:37.028Z] PID: 23924 TID: 8876 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 41 [2026-09-21T04:59:37.229Z] PID: 23924 TID: 23528 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-09-21T04:59:37.229Z] PID: 23924 TID: 23528 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-09-21T04:59:37.229Z] PID: 23924 TID: 8876 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-09-21T04:59:37.230Z] PID: 23924 TID: 8876 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-09-21T04:59:37.274Z] PID: 23924 TID: 8876 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 46 [2026-09-21T04:59:37.276Z] PID: 23924 TID: 23972 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 47 [2026-09-21T04:59:37.276Z] PID: 23924 TID: 8876 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 48 [2026-09-21T04:59:37.276Z] PID: 23924 TID: 8876 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 49 [2026-09-21T04:59:37.276Z] PID: 23924 TID: 8876 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 50 [2026-09-21T04:59:37.276Z] PID: 23924 TID: 8876 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 51 [2026-09-21T04:59:37.281Z] PID: 23924 TID: 23972 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-09-21T04:59:37.282Z] PID: 23924 TID: 23972 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-09-21T04:59:37.396Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-09-21T04:59:44.493Z] PID: 23924 TID: 23648 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-09-21T04:59:44.493Z] PID: 23924 TID: 8876 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-09-21T04:59:44.493Z] PID: 23924 TID: 8876 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-09-21T05:14:37.525Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-21T05:29:37.680Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-21T05:44:37.813Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-21T05:59:37.793Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-21T06:14:37.929Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-21T06:29:38.056Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-21T06:44:38.221Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-21T06:59:38.216Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-21T07:14:38.375Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-21T07:29:38.514Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-21T07:44:38.654Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-21T07:59:38.607Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-21T08:14:38.749Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-21T08:29:38.935Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-21T08:44:39.069Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-21T08:59:38.000Z] PID: 23924 TID: 8876 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789981178] drift[863.647ms] 73 [2026-09-21T08:59:40.059Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-21T09:14:40.199Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-21T09:29:40.355Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-21T09:44:40.523Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-21T09:59:40.543Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-21T10:14:40.674Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-21T10:29:40.808Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-21T10:44:40.974Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-21T10:59:40.958Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-21T11:14:41.092Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-21T11:29:41.233Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-21T11:44:41.369Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-21T11:59:41.373Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-21T12:14:41.504Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-21T12:29:41.664Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-21T12:44:41.806Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-21T12:59:41.826Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-21T13:14:41.964Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-21T13:14:41.964Z] PID: 23924 TID: 24404 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":29706.0723526,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.791.0.6304","response":"{\"minimum\":{\"version\":\"13.788.2.6298\",\"activationDate\":\"2026-09-11T22:46Z\"},\"recommended\":{\"version\":\"13.791.0.6304\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":35935.1032886,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":35935.1033525,"timestamp":17899964819646761,"weight":100.0000991821289}] 92 [2026-09-21T13:29:42.098Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-21T13:44:42.233Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-21T13:59:39.000Z] PID: 23924 TID: 8876 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1789999179] drift[828.324ms] 95 [2026-09-21T13:59:43.279Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-21T14:14:43.414Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-21T14:29:43.540Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-21T14:44:43.680Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-21T14:59:43.687Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-21T15:14:43.822Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-21T15:29:43.951Z] PID: 23924 TID: 8876 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-21T15:34:13.417Z] PID: 23924 TID: 23928 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 103 [2026-09-21T15:34:13.417Z] PID: 23924 TID: 24408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":38076.8344242,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":44305.8653603,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":44305.8654241,"timestamp":17900048534172927,"weight":1.0}] 1 [2026-09-21T18:03:05.711Z] PID: 29732 TID: 31332 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-21T18:03:05.711Z] PID: 29732 TID: 31332 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-21T18:03:05.725Z] PID: 29732 TID: 31332 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[29732] 4 [2026-09-21T18:03:05.725Z] PID: 29732 TID: 31332 INFO (eax::apps::utils::logAppInfo) Version: 13.791.0-6304-976251a73 5 [2026-09-21T18:03:05.726Z] PID: 29732 TID: 31332 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-21T18:03:05.726Z] PID: 29732 TID: 31332 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.791.0.6304-1789535680\EA Desktop\EABackgroundService.exe] 7 [2026-09-21T18:03:05.727Z] PID: 29732 TID: 24928 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-21T18:03:06.038Z] PID: 29732 TID: 24928 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-21T18:03:06.039Z] PID: 29732 TID: 24928 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-21T18:03:06.201Z] PID: 29732 TID: 24928 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-21T18:03:06.636Z] PID: 29732 TID: 24928 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-21T18:03:06.637Z] PID: 29732 TID: 24928 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-21T18:03:06.637Z] PID: 29732 TID: 24928 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-21T18:03:06.637Z] PID: 29732 TID: 24928 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-21T18:03:06.652Z] PID: 29732 TID: 24928 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-21T18:03:06.654Z] PID: 29732 TID: 24756 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-21T18:03:06.655Z] PID: 29732 TID: 24756 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-09-21T18:03:06.655Z] PID: 29732 TID: 24756 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-09-21T18:03:06.656Z] PID: 29732 TID: 24756 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-09-21T18:03:06.656Z] PID: 29732 TID: 25324 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.9966902,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":8701.2667319,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":8701.2776903,"timestamp":17900137866562035,"weight":1.0}] 21 [2026-09-21T18:03:06.657Z] PID: 29732 TID: 24756 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-09-21T18:03:06.658Z] PID: 29732 TID: 24756 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-09-21T18:03:06.658Z] PID: 29732 TID: 24756 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-09-21T18:03:06.658Z] PID: 29732 TID: 24756 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-09-21T18:03:06.664Z] PID: 29732 TID: 28908 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-21T18:03:06.678Z] PID: 29732 TID: 24928 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [55121] 27 [2026-09-21T18:03:06.686Z] PID: 29732 TID: 25316 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":1.0264318,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":8701.2964734,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":8701.3074318,"timestamp":17900137866859451,"weight":1.0}] 28 [2026-09-21T18:03:06.687Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1789999183","updateType":"none","version":"13.791.0.6304"}] 29 [2026-09-21T18:03:06.687Z] PID: 29732 TID: 30208 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 30 [2026-09-21T18:03:06.688Z] PID: 29732 TID: 25316 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":1.028246,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4431","ecod":"0"},"systemUptime":8701.2982877,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":8701.309246,"timestamp":17900137866877594,"weight":1.0}] 31 [2026-09-21T18:03:06.690Z] PID: 29732 TID: 30208 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 32 [2026-09-21T18:03:06.690Z] PID: 29732 TID: 30208 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 33 [2026-09-21T18:03:06.692Z] PID: 29732 TID: 25316 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":1.0288077,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":8701.2988495,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":8701.3098077,"timestamp":17900137866883214,"weight":1.0}] 34 [2026-09-21T18:03:06.722Z] PID: 29732 TID: 24756 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-09-21T18:03:06.722Z] PID: 29732 TID: 24756 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 36 [2026-09-21T18:03:06.722Z] PID: 29732 TID: 24756 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 37 [2026-09-21T18:03:06.722Z] PID: 29732 TID: 25360 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":1.0632678,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":8701.3333094,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":8701.3442678,"timestamp":17900137867227804,"weight":1.0}] 38 [2026-09-21T17:59:37.000Z] PID: 29732 TID: 30208 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790013577] drift[-209817.184ms] 39 [2026-09-21T17:59:37.003Z] PID: 29732 TID: 18780 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 40 [2026-09-21T17:59:37.003Z] PID: 29732 TID: 18780 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 41 [2026-09-21T17:59:37.003Z] PID: 29732 TID: 30208 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 42 [2026-09-21T17:59:37.003Z] PID: 29732 TID: 30208 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 43 [2026-09-21T17:59:37.006Z] PID: 29732 TID: 24928 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 44 [2026-09-21T17:59:37.006Z] PID: 29732 TID: 30208 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 45 [2026-09-21T17:59:37.006Z] PID: 29732 TID: 30208 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 46 [2026-09-21T17:59:37.006Z] PID: 29732 TID: 30208 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 47 [2026-09-21T17:59:37.006Z] PID: 29732 TID: 30208 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 48 [2026-09-21T17:59:37.007Z] PID: 29732 TID: 30208 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 49 [2026-09-21T17:59:37.011Z] PID: 29732 TID: 24928 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 50 [2026-09-21T17:59:37.012Z] PID: 29732 TID: 24928 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 51 [2026-09-21T17:59:37.045Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-09-21T17:59:37.046Z] PID: 29732 TID: 30208 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 53 [2026-09-21T17:59:44.593Z] PID: 29732 TID: 27020 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 54 [2026-09-21T17:59:44.593Z] PID: 29732 TID: 30208 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 55 [2026-09-21T17:59:44.593Z] PID: 29732 TID: 30208 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 56 [2026-09-21T18:14:37.213Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-09-21T18:29:37.403Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-21T18:44:37.541Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-21T18:59:37.527Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-21T19:14:37.682Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-21T19:29:37.813Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-21T19:44:37.976Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-21T19:59:37.965Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-21T20:14:38.136Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-21T20:29:38.298Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-21T20:44:38.432Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-21T20:59:38.405Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-21T21:14:38.532Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-21T21:29:38.662Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-21T21:44:38.803Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-21T21:59:38.811Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-21T22:14:38.952Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-21T22:29:39.111Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-21T22:44:39.306Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-21T22:59:39.331Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-21T23:14:39.469Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-21T23:29:39.635Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-21T23:44:39.864Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-21T23:59:38.000Z] PID: 29732 TID: 30208 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790035178] drift[864.508ms] 80 [2026-09-21T23:59:40.872Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-22T00:14:41.013Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-22T00:29:41.144Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-22T00:44:41.280Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-22T00:59:41.289Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-22T00:59:41.290Z] PID: 29732 TID: 24620 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":25205.4430004,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.791.0.6304","response":"{\"minimum\":{\"version\":\"13.788.2.6298\",\"activationDate\":\"2026-09-11T22:46Z\"},\"recommended\":{\"version\":\"13.791.0.6304\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":33905.7130421,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":33905.7240004,"timestamp":17900387812899424,"weight":100.0000991821289}] 86 [2026-09-22T01:14:41.480Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-22T01:29:41.607Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-22T01:44:41.733Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-22T01:59:41.736Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-22T02:14:41.876Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-22T02:29:42.026Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-22T02:44:42.169Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-22T02:59:42.160Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-22T03:14:42.289Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-22T03:29:42.434Z] PID: 29732 TID: 30208 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-22T03:30:43.204Z] PID: 29732 TID: 31332 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 97 [2026-09-22T03:30:43.204Z] PID: 29732 TID: 24620 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":34267.6323884,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":42967.90243,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":42967.9133884,"timestamp":17900478432047824,"weight":1.0}] 1 [2026-09-22T04:59:40.733Z] PID: 23172 TID: 23176 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-22T04:59:40.733Z] PID: 23172 TID: 23176 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-22T04:59:40.748Z] PID: 23172 TID: 23176 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[23172] 4 [2026-09-22T04:59:40.748Z] PID: 23172 TID: 23176 INFO (eax::apps::utils::logAppInfo) Version: 13.791.0-6304-976251a73 5 [2026-09-22T04:59:40.749Z] PID: 23172 TID: 23176 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-22T04:59:40.750Z] PID: 23172 TID: 23176 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.791.0.6304-1789535680\EA Desktop\EABackgroundService.exe] 7 [2026-09-22T04:59:40.786Z] PID: 23172 TID: 22016 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-22T04:59:41.111Z] PID: 23172 TID: 22016 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-22T04:59:41.112Z] PID: 23172 TID: 22016 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-22T04:59:41.391Z] PID: 23172 TID: 22016 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-22T04:59:41.519Z] PID: 23172 TID: 22016 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-22T04:59:41.519Z] PID: 23172 TID: 22016 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-22T04:59:41.519Z] PID: 23172 TID: 22016 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-22T04:59:41.519Z] PID: 23172 TID: 22016 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-22T04:59:41.533Z] PID: 23172 TID: 22016 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-22T04:59:41.535Z] PID: 23172 TID: 21224 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-22T04:59:41.537Z] PID: 23172 TID: 21224 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-09-22T04:59:41.537Z] PID: 23172 TID: 21224 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-09-22T04:59:41.537Z] PID: 23172 TID: 21224 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-09-22T04:59:41.537Z] PID: 23172 TID: 23168 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8745805,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":5105.1605479,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":5105.1555805,"timestamp":17900531815373210,"weight":1.0}] 21 [2026-09-22T04:59:41.539Z] PID: 23172 TID: 21224 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-09-22T04:59:41.540Z] PID: 23172 TID: 21224 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-09-22T04:59:41.540Z] PID: 23172 TID: 21224 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-09-22T04:59:41.540Z] PID: 23172 TID: 21224 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-09-22T04:59:41.545Z] PID: 23172 TID: 22928 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-22T04:59:41.559Z] PID: 23172 TID: 21224 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 27 [2026-09-22T04:59:41.559Z] PID: 23172 TID: 21224 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-09-22T04:59:41.559Z] PID: 23172 TID: 21224 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 29 [2026-09-22T04:59:41.559Z] PID: 23172 TID: 22804 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8971249,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":5105.1830922,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":5105.1781248,"timestamp":17900531815598657,"weight":1.0}] 30 [2026-09-22T04:59:41.561Z] PID: 23172 TID: 22016 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [52317] 31 [2026-09-22T04:59:41.568Z] PID: 23172 TID: 10460 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.905377,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":5105.1913444,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":5105.1863769,"timestamp":17900531815681180,"weight":1.0}] 32 [2026-09-22T04:59:41.569Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790045982","updateType":"none","version":"13.791.0.6304"}] 33 [2026-09-22T04:59:41.569Z] PID: 23172 TID: 24036 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-22T04:59:41.570Z] PID: 23172 TID: 10460 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9071086,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4431","ecod":"0"},"systemUptime":5105.1930759,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":5105.1881085,"timestamp":17900531815698494,"weight":1.0}] 35 [2026-09-22T04:59:41.572Z] PID: 23172 TID: 24036 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-22T04:59:41.572Z] PID: 23172 TID: 24036 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-22T04:59:41.573Z] PID: 23172 TID: 10460 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9076232,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":5105.1935906,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":5105.1886231,"timestamp":17900531815703643,"weight":1.0}] 38 [2026-09-22T04:59:41.732Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 39 [2026-09-22T04:59:41.733Z] PID: 23172 TID: 24036 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 40 [2026-09-22T04:56:11.000Z] PID: 23172 TID: 24036 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790052971] drift[-210778.245ms] 41 [2026-09-22T04:56:11.085Z] PID: 23172 TID: 24024 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-09-22T04:56:11.085Z] PID: 23172 TID: 24024 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-09-22T04:56:11.085Z] PID: 23172 TID: 24036 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-09-22T04:56:11.085Z] PID: 23172 TID: 24036 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-09-22T04:56:11.111Z] PID: 23172 TID: 24036 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 46 [2026-09-22T04:56:11.112Z] PID: 23172 TID: 22016 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 47 [2026-09-22T04:56:11.112Z] PID: 23172 TID: 24036 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 48 [2026-09-22T04:56:11.112Z] PID: 23172 TID: 24036 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 49 [2026-09-22T04:56:11.112Z] PID: 23172 TID: 24036 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 50 [2026-09-22T04:56:11.113Z] PID: 23172 TID: 24036 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 51 [2026-09-22T04:56:11.118Z] PID: 23172 TID: 22016 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-09-22T04:56:11.119Z] PID: 23172 TID: 22016 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-09-22T04:56:11.233Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-09-22T04:56:18.444Z] PID: 23172 TID: 23900 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 55 [2026-09-22T04:56:18.444Z] PID: 23172 TID: 24036 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 56 [2026-09-22T04:56:18.444Z] PID: 23172 TID: 24036 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 57 [2026-09-22T05:11:11.407Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-22T05:26:11.555Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-22T05:41:11.691Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-22T05:56:12.000Z] PID: 23172 TID: 24036 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790056572] drift[849.387ms] 61 [2026-09-22T05:56:12.666Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-22T06:11:12.815Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-22T06:26:12.953Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-22T06:41:13.081Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-22T06:56:13.033Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-22T07:11:13.192Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-22T07:26:13.328Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-22T07:41:13.456Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-22T07:56:13.479Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-22T08:11:13.620Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-22T08:26:13.767Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-22T08:41:13.897Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-22T08:56:13.911Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-22T09:11:14.043Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-22T09:26:14.169Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-22T09:41:14.298Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-22T09:56:14.298Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-22T10:11:14.434Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-22T10:26:14.581Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-22T10:41:14.734Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-22T10:56:13.000Z] PID: 23172 TID: 24036 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790074573] drift[833.462ms] 82 [2026-09-22T10:56:15.713Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-22T11:11:15.860Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-22T11:26:16.023Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-22T11:41:16.194Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-22T11:56:16.191Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-22T12:11:16.331Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-22T12:26:16.470Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-22T12:41:16.597Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-22T12:56:16.610Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-22T13:11:16.739Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-22T13:26:16.868Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-22T13:41:17.006Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-22T13:56:17.035Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-22T14:11:17.166Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-22T14:26:17.340Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-22T14:41:17.466Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-22T14:56:17.445Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-22T15:11:17.587Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-22T15:26:17.726Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-22T15:41:17.901Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-22T15:56:14.000Z] PID: 23172 TID: 24036 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790092574] drift[867.717ms] 103 [2026-09-22T15:56:18.921Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-22T16:11:19.074Z] PID: 23172 TID: 24036 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-22T16:22:01.472Z] PID: 23172 TID: 23176 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 106 [2026-09-22T16:22:01.473Z] PID: 23172 TID: 23168 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":41150.2361197,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":46254.5220871,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":46254.5171197,"timestamp":17900941214729678,"weight":1.0}] 1 [2026-09-23T04:40:18.711Z] PID: 18192 TID: 21984 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-23T04:40:18.711Z] PID: 18192 TID: 21984 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-23T04:40:18.833Z] PID: 18192 TID: 21984 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[18192] 4 [2026-09-23T04:40:18.833Z] PID: 18192 TID: 21984 INFO (eax::apps::utils::logAppInfo) Version: 13.791.0-6304-976251a73 5 [2026-09-23T04:40:18.835Z] PID: 18192 TID: 21984 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-23T04:40:18.836Z] PID: 18192 TID: 21984 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.791.0.6304-1789535680\EA Desktop\EABackgroundService.exe] 7 [2026-09-23T04:40:18.837Z] PID: 18192 TID: 6448 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-23T04:40:19.147Z] PID: 18192 TID: 6448 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-23T04:40:19.149Z] PID: 18192 TID: 6448 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-23T04:40:19.315Z] PID: 18192 TID: 6448 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-09-23T04:40:19.565Z] PID: 18192 TID: 6448 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-09-23T04:40:19.565Z] PID: 18192 TID: 6448 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-09-23T04:40:19.565Z] PID: 18192 TID: 6448 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-09-23T04:40:19.565Z] PID: 18192 TID: 6448 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-09-23T04:40:19.580Z] PID: 18192 TID: 6448 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-09-23T04:40:19.582Z] PID: 18192 TID: 12480 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-09-23T04:40:19.584Z] PID: 18192 TID: 12480 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 18 [2026-09-23T04:40:19.584Z] PID: 18192 TID: 12480 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 19 [2026-09-23T04:40:19.584Z] PID: 18192 TID: 12480 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-09-23T04:40:19.584Z] PID: 18192 TID: 11296 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.947227,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":44065.2060104,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":44065.1972269,"timestamp":17901384195848219,"weight":1.0}] 21 [2026-09-23T04:40:19.586Z] PID: 18192 TID: 12480 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-09-23T04:40:19.587Z] PID: 18192 TID: 12480 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-09-23T04:40:19.588Z] PID: 18192 TID: 12480 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-09-23T04:40:19.588Z] PID: 18192 TID: 12480 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-09-23T04:40:19.593Z] PID: 18192 TID: 10736 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-09-23T04:40:19.611Z] PID: 18192 TID: 12480 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 27 [2026-09-23T04:40:19.612Z] PID: 18192 TID: 12480 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-09-23T04:40:19.612Z] PID: 18192 TID: 12480 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 29 [2026-09-23T04:40:19.612Z] PID: 18192 TID: 15808 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9744793,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":44065.2332628,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":44065.2244792,"timestamp":17901384196120743,"weight":1.0}] 30 [2026-09-23T04:40:19.613Z] PID: 18192 TID: 6448 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [52756] 31 [2026-09-23T04:40:19.622Z] PID: 18192 TID: 2952 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9844595,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":44065.2432428,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":44065.2344594,"timestamp":17901384196220542,"weight":1.0}] 32 [2026-09-23T04:40:19.624Z] PID: 18192 TID: 25992 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790089877","updateType":"none","version":"13.791.0.6304"}] 33 [2026-09-23T04:40:19.624Z] PID: 18192 TID: 25992 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-09-23T04:40:19.624Z] PID: 18192 TID: 2952 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9867286,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"4431","ecod":"0"},"systemUptime":44065.2455121,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":44065.2367285,"timestamp":17901384196243238,"weight":1.0}] 35 [2026-09-23T04:40:19.627Z] PID: 18192 TID: 25992 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-09-23T04:40:19.627Z] PID: 18192 TID: 25992 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 37 [2026-09-23T04:40:19.629Z] PID: 18192 TID: 2952 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9872885,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":44065.246072,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":44065.2372884,"timestamp":17901384196248837,"weight":1.0}] 38 [2026-09-23T04:36:49.000Z] PID: 18192 TID: 25992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790138209] drift[-210793.356ms] 39 [2026-09-23T04:36:49.122Z] PID: 18192 TID: 9588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":1.2782224,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"version\":\"13.796.0.6309\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.796.0-6309-3bd262d82.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.796.0.6309?locale=tr-TR"},"systemUptime":44065.5370059,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":44065.5282224,"timestamp":17901382091224614,"weight":1.0}] 40 [2026-09-23T04:36:49.132Z] PID: 18192 TID: 9588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":1.2806457,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"attended","fvers":"13.791.0.6304","fvers_rev":6304,"shut":false,"tvers":"13.796.0.6309","tvers_rev":6309,"ubkt":"6","upst":"recommended"},"systemUptime":44065.5394292,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":44065.5306456,"timestamp":17901382091248847,"weight":1.0}] 41 [2026-09-23T04:36:49.145Z] PID: 18192 TID: 2512 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 42 [2026-09-23T04:36:49.145Z] PID: 18192 TID: 2512 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 43 [2026-09-23T04:36:49.145Z] PID: 18192 TID: 25992 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 44 [2026-09-23T04:36:49.145Z] PID: 18192 TID: 25992 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 45 [2026-09-23T04:36:49.189Z] PID: 18192 TID: 6448 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 46 [2026-09-23T04:36:49.189Z] PID: 18192 TID: 25992 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 47 [2026-09-23T04:36:49.190Z] PID: 18192 TID: 25992 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 48 [2026-09-23T04:36:49.190Z] PID: 18192 TID: 25992 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 49 [2026-09-23T04:36:49.190Z] PID: 18192 TID: 25992 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 50 [2026-09-23T04:36:49.190Z] PID: 18192 TID: 25992 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Setting manual offline flag [false] 51 [2026-09-23T04:36:49.194Z] PID: 18192 TID: 6448 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 52 [2026-09-23T04:36:49.195Z] PID: 18192 TID: 6448 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 53 [2026-09-23T04:36:56.286Z] PID: 18192 TID: 16168 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 54 [2026-09-23T04:36:56.286Z] PID: 18192 TID: 25992 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 55 [2026-09-23T04:36:56.286Z] PID: 18192 TID: 25992 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 56 [2026-09-23T04:51:49.703Z] PID: 18192 TID: 15808 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":901.858997,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"900","fvers":"13.791.0.6304","fvers_rev":6304,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.796.0-6309-3bd262d82.zip","shut":false,"strt":"2026-09-23T04:51:49.701","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.796.0.6309-1790139109.zip","tvers":"13.796.0.6309","tvers_rev":6309,"ubkt":"6","upst":"recommended","uuid":"c9b35974-88c5-4a8c-8220-edf878a9fb8c"},"systemUptime":44966.1177806,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":44966.1089969,"timestamp":17901391097032364,"weight":1.0}] 57 [2026-09-23T04:51:50.015Z] PID: 18192 TID: 12480 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":902.1707347,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1790139110000"},"systemUptime":44966.4295181,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":44966.4207346,"timestamp":17901391100149737,"weight":1.0}] 58 [2026-09-23T04:51:52.777Z] PID: 18192 TID: 2952 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":904.9331661,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"83480789","byte":"256725742","ctx":"background","endt":"2026-09-23T04:51:52.777","enst":"success","fvers":"13.791.0.6304","fvers_rev":6304,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.796.0-6309-3bd262d82.zip","pct":"1.0000","shut":false,"strt":"2026-09-23T04:51:49.701","tvers":"13.796.0.6309","tvers_rev":6309,"ubkt":"6","uuid":"c9b35974-88c5-4a8c-8220-edf878a9fb8c"},"systemUptime":44969.1919496,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":44969.1831664,"timestamp":17901391127774051,"weight":1.0}] 59 [2026-09-23T04:51:52.777Z] PID: 18192 TID: 11296 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109] 60 [2026-09-23T04:51:55.569Z] PID: 18192 TID: 11296 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 61 [2026-09-23T04:52:00.551Z] PID: 18192 TID: 12480 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":912.7069106,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.791.0.6304","fvers_rev":6304,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.796.0.6309-1790139109","sdur":"7.7730","shut":false,"stgtm":"2026-09-23T04:51:52.777","tvers":"13.796.0.6309","tvers_rev":6309,"ubkt":"6","uuid":"c9b35974-88c5-4a8c-8220-edf878a9fb8c"},"systemUptime":44976.9656941,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":44976.9569106,"timestamp":17901391205511498,"weight":1.0}] 62 [2026-09-23T04:52:00.554Z] PID: 18192 TID: 25992 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 63 [2026-09-23T04:52:03.532Z] PID: 18192 TID: 25992 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 64 [2026-09-23T04:52:03.607Z] PID: 18192 TID: 9588 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":915.7626753,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-09-23T04:52:03.606","fvers":"13.791.0.6304","fvers_rev":6304,"shut":false,"strt":"2026-09-23T04:52:03.606","stst":"new","tvers":"13.796.0.6309","tvers_rev":6309,"ubkt":"6","uuid":"c9b35974-88c5-4a8c-8220-edf878a9fb8c"},"systemUptime":44980.0214587,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":44980.0126751,"timestamp":17901391236069142,"weight":1.0}] 65 [2026-09-23T04:52:05.616Z] PID: 18192 TID: 25992 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 66 [2026-09-23T04:52:05.632Z] PID: 18192 TID: 25992 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 67 [2026-09-23T04:52:05.632Z] PID: 18192 TID: 25992 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 68 [2026-09-23T04:52:05.632Z] PID: 18192 TID: 25992 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 69 [2026-09-23T04:52:05.632Z] PID: 18192 TID: 11296 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":917.7881766,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":44982.04696,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":44982.0381765,"timestamp":17901391256324155,"weight":1.0}] 70 [2026-09-23T04:52:05.645Z] PID: 18192 TID: 25992 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 18192: C:\Program Files\Electronic Arts\EA Desktop\13.791.0.6304-1789535680\EA Desktop\EABackgroundService.exe 71 [2026-09-23T04:52:05.653Z] PID: 18192 TID: 25992 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 72 [2026-09-23T04:52:05.653Z] PID: 18192 TID: 25992 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\Destager\EADestager.exe], args[-noclient]' 73 [2026-09-23T04:52:05.755Z] PID: 18192 TID: 6448 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 74 [2026-09-23T04:52:05.755Z] PID: 18192 TID: 12480 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":917.9113145,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":44982.1700977,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":44982.1613144,"timestamp":17901391257555532,"weight":1.0}] 75 [2026-09-23T04:52:05.802Z] PID: 18192 TID: 6448 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 76 [2026-09-23T04:52:05.827Z] PID: 18192 TID: 21984 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 77 [2026-09-23T04:52:05.827Z] PID: 18192 TID: 21984 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] 78 [2026-09-23T04:52:05.914Z] PID: 18192 TID: 6448 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests goodbye 1 [2026-09-23T04:55:41.283Z] PID: 18676 TID: 26392 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-23T04:55:41.283Z] PID: 18676 TID: 26392 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-23T04:55:41.294Z] PID: 18676 TID: 26392 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[18676] 4 [2026-09-23T04:55:41.294Z] PID: 18676 TID: 26392 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-09-23T04:55:41.294Z] PID: 18676 TID: 26392 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-23T04:55:41.295Z] PID: 18676 TID: 26392 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-09-23T04:55:41.295Z] PID: 18676 TID: 19476 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-23T04:55:41.581Z] PID: 18676 TID: 19476 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-23T04:55:41.581Z] PID: 18676 TID: 19476 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-23T04:55:41.582Z] PID: 18676 TID: 19476 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 11 [2026-09-23T04:55:41.582Z] PID: 18676 TID: 19476 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 12 [2026-09-23T04:55:41.582Z] PID: 18676 TID: 5972 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.3438942,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1790139341000"},"systemUptime":44987.2030447,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":44987.202894,"timestamp":17901393415826988,"weight":1.0}] 13 [2026-09-23T04:55:41.716Z] PID: 18676 TID: 19476 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 14 [2026-09-23T04:55:41.716Z] PID: 18676 TID: 1268 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [cldcfg.load.succ]: [{"appUptime":0.4776737,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":128},"systemUptime":44987.3368243,"taxonomy":"cldcfg.load.succ","throttleCount":0,"timeSinceSystemResume":44987.3366736,"timestamp":17901393417164782,"weight":19.999996185302734}] 15 [2026-09-23T04:55:41.716Z] PID: 18676 TID: 1268 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 16 [2026-09-23T04:55:41.949Z] PID: 18676 TID: 19476 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 17 [2026-09-23T04:55:41.949Z] PID: 18676 TID: 19476 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 18 [2026-09-23T04:55:41.949Z] PID: 18676 TID: 19476 INFO (eax::services::language::init) Language init: resolved default language=[tr] 19 [2026-09-23T04:55:41.949Z] PID: 18676 TID: 19476 INFO (eax::services::language::init) Language init: language=[tr] 20 [2026-09-23T04:55:41.962Z] PID: 18676 TID: 19476 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 21 [2026-09-23T04:55:41.963Z] PID: 18676 TID: 17412 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 22 [2026-09-23T04:55:41.963Z] PID: 18676 TID: 17412 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 23 [2026-09-23T04:55:41.964Z] PID: 18676 TID: 17412 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 24 [2026-09-23T04:55:41.964Z] PID: 18676 TID: 17412 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 25 [2026-09-23T04:55:41.964Z] PID: 18676 TID: 17412 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 26 [2026-09-23T04:55:41.964Z] PID: 18676 TID: 17412 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 27 [2026-09-23T04:55:41.964Z] PID: 18676 TID: 17412 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 28 [2026-09-23T04:55:41.964Z] PID: 18676 TID: 17412 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 29 [2026-09-23T04:55:41.964Z] PID: 18676 TID: 26896 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.726029,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":44987.5851795,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":44987.5850289,"timestamp":17901393419648334,"weight":1.0}] 30 [2026-09-23T04:55:41.965Z] PID: 18676 TID: 10852 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 31 [2026-09-23T04:55:41.965Z] PID: 18676 TID: 17412 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 32 [2026-09-23T04:55:41.966Z] PID: 18676 TID: 17412 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 33 [2026-09-23T04:55:41.966Z] PID: 18676 TID: 17412 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 34 [2026-09-23T04:55:41.967Z] PID: 18676 TID: 17412 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 35 [2026-09-23T04:55:41.969Z] PID: 18676 TID: 19476 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [53037] 36 [2026-09-23T04:55:41.974Z] PID: 18676 TID: 5972 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7359611,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":44987.5951116,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":44987.594961,"timestamp":17901393419747656,"weight":1.0}] 37 [2026-09-23T04:55:41.988Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.796.0-6309-3bd262d82.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790138209","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.796.0-6309-3bd262d82.zip.sig","updateType":"recommended","version":"13.796.0.6309"}] 38 [2026-09-23T04:55:41.988Z] PID: 18676 TID: 10608 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 39 [2026-09-23T04:55:41.988Z] PID: 18676 TID: 16880 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7494291,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":44987.6085797,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":44987.6084291,"timestamp":17901393419882334,"weight":1.0}] 40 [2026-09-23T04:55:41.988Z] PID: 18676 TID: 10608 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 41 [2026-09-23T04:55:41.989Z] PID: 18676 TID: 17412 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-09-23T04:55:41.989Z] PID: 18676 TID: 17412 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 43 [2026-09-23T04:55:41.989Z] PID: 18676 TID: 17412 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 44 [2026-09-23T04:55:41.992Z] PID: 18676 TID: 16880 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.7496735,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1790139341000"},"systemUptime":44987.608824,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":44987.6086733,"timestamp":17901393419884782,"weight":1.0}] 45 [2026-09-23T04:55:41.998Z] PID: 18676 TID: 16880 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7496854,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":44987.6088359,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":44987.6086852,"timestamp":17901393419884901,"weight":1.0}] 46 [2026-09-23T04:55:41.998Z] PID: 18676 TID: 16880 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7502998,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":44987.6094503,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":44987.6092998,"timestamp":17901393419891042,"weight":1.0}] 47 [2026-09-23T04:55:42.104Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 48 [2026-09-23T04:52:12.000Z] PID: 18676 TID: 10608 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790139132] drift[-210104.971ms] 49 [2026-09-23T04:52:12.000Z] PID: 18676 TID: 10608 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 50 [2026-09-23T04:52:12.253Z] PID: 18676 TID: 25044 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 51 [2026-09-23T04:52:12.253Z] PID: 18676 TID: 25044 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 52 [2026-09-23T04:52:12.334Z] PID: 18676 TID: 10608 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 53 [2026-09-23T04:52:12.466Z] PID: 18676 TID: 26268 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 54 [2026-09-23T04:52:12.466Z] PID: 18676 TID: 10608 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 55 [2026-09-23T04:57:12.031Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-09-23T05:12:12.202Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-09-23T05:27:12.335Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-23T05:42:12.485Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-09-23T05:57:12.471Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-23T06:12:12.622Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-09-23T06:27:12.786Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-23T06:42:12.938Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-23T06:57:12.945Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-23T07:12:13.084Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-23T07:27:13.220Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-23T07:42:13.371Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-23T07:57:13.392Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-23T08:12:13.528Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-23T08:27:13.675Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-23T08:42:13.815Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-23T08:52:13.000Z] PID: 18676 TID: 10608 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790153533] drift[861.330ms] 72 [2026-09-23T08:57:14.812Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-23T09:12:14.954Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-23T09:27:15.108Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-23T09:42:15.242Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-23T09:57:15.232Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-23T10:12:15.387Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-23T10:27:15.531Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-23T10:42:15.687Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-23T10:57:15.742Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-23T11:12:15.875Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-23T11:27:16.026Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-23T11:42:16.177Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-23T11:42:16.177Z] PID: 18676 TID: 26040 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":24604.8946769,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.788.2.6298\",\"activationDate\":\"2026-09-11T22:46Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":69591.7538275,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":69591.7536769,"timestamp":17901637361776930,"weight":100.0000991821289}] 85 [2026-09-23T11:57:16.152Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-23T12:12:16.304Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-23T12:27:16.483Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-23T12:42:16.611Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-23T12:57:16.691Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-23T13:12:16.844Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-23T13:27:16.987Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-23T13:42:17.122Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-23T13:52:14.000Z] PID: 18676 TID: 10608 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790171534] drift[870.859ms] 94 [2026-09-23T13:57:18.130Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-23T14:12:18.271Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-23T14:27:18.404Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-23T14:42:18.534Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-23T14:57:18.556Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-23T15:12:18.703Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-23T15:12:18.703Z] PID: 18676 TID: 5972 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":37207.0135426,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.788.2.6298\",\"activationDate\":\"2026-09-11T22:46Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":82193.8726932,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":82193.8725426,"timestamp":17901763387036372,"weight":100.0000991821289}] 101 [2026-09-23T15:27:18.849Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-23T15:42:19.007Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-23T15:57:19.012Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-23T16:12:19.149Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-23T16:27:19.289Z] PID: 18676 TID: 10608 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-23T16:29:33.430Z] PID: 18676 TID: 26392 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 107 [2026-09-23T16:29:33.430Z] PID: 18676 TID: 17412 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":41841.8706246,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":86828.7297752,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":86828.7296246,"timestamp":17901809734300698,"weight":1.0}] 1 [2026-09-24T04:40:29.680Z] PID: 13976 TID: 16788 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-24T04:40:29.680Z] PID: 13976 TID: 16788 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-24T04:40:29.835Z] PID: 13976 TID: 16788 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[13976] 4 [2026-09-24T04:40:29.835Z] PID: 13976 TID: 16788 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-09-24T04:40:29.836Z] PID: 13976 TID: 16788 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-24T04:40:29.836Z] PID: 13976 TID: 16788 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-09-24T04:40:29.837Z] PID: 13976 TID: 21656 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-24T04:40:30.118Z] PID: 13976 TID: 21656 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-24T04:40:30.119Z] PID: 13976 TID: 21656 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-24T04:40:30.121Z] PID: 13976 TID: 21656 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 11 [2026-09-24T04:40:30.122Z] PID: 13976 TID: 21872 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.5034268,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1790224830000"},"systemUptime":5116.7347219,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":5116.7374267,"timestamp":17902248301222887,"weight":1.0}] 12 [2026-09-24T04:40:30.122Z] PID: 13976 TID: 21656 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 13 [2026-09-24T04:40:30.275Z] PID: 13976 TID: 21656 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 14 [2026-09-24T04:40:30.275Z] PID: 13976 TID: 21880 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [cldcfg.load.succ]: [{"appUptime":0.6566684,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":148},"systemUptime":5116.8879635,"taxonomy":"cldcfg.load.succ","throttleCount":0,"timeSinceSystemResume":5116.8906684,"timestamp":17902248302755304,"weight":19.999996185302734}] 15 [2026-09-24T04:40:30.276Z] PID: 13976 TID: 21880 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 16 [2026-09-24T04:40:30.491Z] PID: 13976 TID: 21656 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 17 [2026-09-24T04:40:30.491Z] PID: 13976 TID: 21656 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 18 [2026-09-24T04:40:30.491Z] PID: 13976 TID: 21656 INFO (eax::services::language::init) Language init: resolved default language=[tr] 19 [2026-09-24T04:40:30.491Z] PID: 13976 TID: 21656 INFO (eax::services::language::init) Language init: language=[tr] 20 [2026-09-24T04:40:30.505Z] PID: 13976 TID: 21656 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 21 [2026-09-24T04:40:30.507Z] PID: 13976 TID: 21888 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 22 [2026-09-24T04:40:30.508Z] PID: 13976 TID: 21888 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 23 [2026-09-24T04:40:30.508Z] PID: 13976 TID: 21888 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 24 [2026-09-24T04:40:30.508Z] PID: 13976 TID: 21888 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-09-24T04:40:30.508Z] PID: 13976 TID: 21884 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8896262,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":5117.1209213,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":5117.1236262,"timestamp":17902248305084881,"weight":1.0}] 26 [2026-09-24T04:40:30.509Z] PID: 13976 TID: 21888 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-09-24T04:40:30.510Z] PID: 13976 TID: 21888 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 28 [2026-09-24T04:40:30.510Z] PID: 13976 TID: 21888 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 29 [2026-09-24T04:40:30.510Z] PID: 13976 TID: 21888 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 30 [2026-09-24T04:40:30.513Z] PID: 13976 TID: 21852 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 31 [2026-09-24T04:40:30.526Z] PID: 13976 TID: 21656 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [52115] 32 [2026-09-24T04:40:30.536Z] PID: 13976 TID: 21872 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9172555,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":5117.1485506,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":5117.1512556,"timestamp":17902248305361173,"weight":1.0}] 33 [2026-09-24T04:40:30.537Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790171838","updateType":"none","version":"13.796.0.6309"}] 34 [2026-09-24T04:40:30.537Z] PID: 13976 TID: 12716 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 35 [2026-09-24T04:40:30.538Z] PID: 13976 TID: 21872 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9189506,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":5117.1502457,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":5117.1529506,"timestamp":17902248305378127,"weight":1.0}] 36 [2026-09-24T04:40:30.539Z] PID: 13976 TID: 12716 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 37 [2026-09-24T04:40:30.542Z] PID: 13976 TID: 21872 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.9194788,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1790224830000"},"systemUptime":5117.1507739,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":5117.1534788,"timestamp":17902248305383408,"weight":1.0}] 38 [2026-09-24T04:40:30.548Z] PID: 13976 TID: 21872 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9194932,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":5117.1507884,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":5117.1534932,"timestamp":17902248305383555,"weight":1.0}] 39 [2026-09-24T04:40:30.553Z] PID: 13976 TID: 21888 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 40 [2026-09-24T04:40:30.553Z] PID: 13976 TID: 21888 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-09-24T04:40:30.553Z] PID: 13976 TID: 21888 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 42 [2026-09-24T04:40:30.553Z] PID: 13976 TID: 21876 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9343744,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":5117.1656696,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":5117.1683745,"timestamp":17902248305532363,"weight":1.0}] 43 [2026-09-24T04:36:59.000Z] PID: 13976 TID: 12716 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790224619] drift[-211631.089ms] 44 [2026-09-24T04:36:59.041Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-09-24T04:36:59.041Z] PID: 13976 TID: 12716 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 46 [2026-09-24T04:36:59.307Z] PID: 13976 TID: 22472 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 47 [2026-09-24T04:36:59.307Z] PID: 13976 TID: 22472 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 48 [2026-09-24T04:36:59.307Z] PID: 13976 TID: 12716 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 49 [2026-09-24T04:36:59.308Z] PID: 13976 TID: 12716 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 50 [2026-09-24T04:36:59.311Z] PID: 13976 TID: 21656 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 51 [2026-09-24T04:36:59.311Z] PID: 13976 TID: 12716 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 52 [2026-09-24T04:36:59.312Z] PID: 13976 TID: 12716 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 53 [2026-09-24T04:36:59.312Z] PID: 13976 TID: 12716 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 54 [2026-09-24T04:36:59.312Z] PID: 13976 TID: 12716 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 55 [2026-09-24T04:36:59.312Z] PID: 13976 TID: 12716 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 56 [2026-09-24T04:36:59.313Z] PID: 13976 TID: 12716 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 57 [2026-09-24T04:36:59.316Z] PID: 13976 TID: 21656 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-24T04:36:59.317Z] PID: 13976 TID: 21656 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-24T04:36:59.425Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-24T04:37:06.115Z] PID: 13976 TID: 22320 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-24T04:37:06.115Z] PID: 13976 TID: 12716 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-24T04:37:06.115Z] PID: 13976 TID: 12716 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-24T04:51:59.565Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-24T05:06:59.702Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-24T05:21:59.853Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-24T05:36:59.866Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-24T05:51:59.998Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-24T06:07:00.125Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-24T06:22:00.253Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-24T06:37:00.248Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-24T06:52:00.380Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-24T07:07:00.514Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-24T07:22:00.650Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-24T07:37:00.654Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-24T07:52:00.793Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-24T08:07:00.924Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-24T08:22:01.056Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-24T08:37:00.000Z] PID: 13976 TID: 12716 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790239020] drift[864.210ms] 79 [2026-09-24T08:37:02.049Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-24T08:52:02.179Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-24T09:07:02.323Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-24T09:22:02.484Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-24T09:37:02.508Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-24T09:52:02.635Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-24T10:07:02.775Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-24T10:22:02.906Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-24T10:37:02.905Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-24T10:52:03.045Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-24T11:07:03.183Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-24T11:22:03.318Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-24T11:37:03.298Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-24T11:52:03.481Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-24T12:07:03.650Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-24T12:22:03.836Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-24T12:37:03.842Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-24T12:52:04.010Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-24T13:07:04.194Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-24T13:22:04.331Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-24T13:37:01.000Z] PID: 13976 TID: 12716 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790257021] drift[868.425ms] 100 [2026-09-24T13:37:05.338Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-24T13:52:05.487Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-24T14:07:05.620Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-24T14:22:05.783Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-24T14:37:05.792Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-24T14:52:05.929Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-24T15:07:06.062Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-24T15:22:06.193Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-24T15:37:06.200Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-24T15:52:06.354Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-24T16:07:06.500Z] PID: 13976 TID: 12716 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-24T16:10:57.745Z] PID: 13976 TID: 16788 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 112 [2026-09-24T16:10:57.745Z] PID: 13976 TID: 21880 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":41639.267584,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":46755.498879,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":46755.501584,"timestamp":17902662577450310,"weight":1.0}] 1 [2026-09-24T18:47:19.841Z] PID: 21956 TID: 22084 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-24T18:47:19.841Z] PID: 21956 TID: 22084 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-24T18:47:19.857Z] PID: 21956 TID: 22084 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[21956] 4 [2026-09-24T18:47:19.857Z] PID: 21956 TID: 22084 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-09-24T18:47:19.858Z] PID: 21956 TID: 22084 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-24T18:47:19.858Z] PID: 21956 TID: 22084 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-09-24T18:47:19.859Z] PID: 21956 TID: 22940 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-24T18:47:20.145Z] PID: 21956 TID: 22940 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-24T18:47:20.146Z] PID: 21956 TID: 22940 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-24T18:47:20.148Z] PID: 21956 TID: 22940 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 11 [2026-09-24T18:47:20.148Z] PID: 21956 TID: 22700 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.3768114,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1790275640000"},"systemUptime":9147.7655694,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":9147.7668113,"timestamp":17902756401486587,"weight":1.0}] 12 [2026-09-24T18:47:20.148Z] PID: 21956 TID: 22940 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 13 [2026-09-24T18:47:20.388Z] PID: 21956 TID: 22940 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 14 [2026-09-24T18:47:20.620Z] PID: 21956 TID: 22940 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 15 [2026-09-24T18:47:20.620Z] PID: 21956 TID: 22940 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 16 [2026-09-24T18:47:20.620Z] PID: 21956 TID: 22940 INFO (eax::services::language::init) Language init: resolved default language=[tr] 17 [2026-09-24T18:47:20.620Z] PID: 21956 TID: 22940 INFO (eax::services::language::init) Language init: language=[tr] 18 [2026-09-24T18:47:20.634Z] PID: 21956 TID: 22940 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 19 [2026-09-24T18:47:20.636Z] PID: 21956 TID: 23124 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 20 [2026-09-24T18:47:20.637Z] PID: 21956 TID: 23124 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 21 [2026-09-24T18:47:20.637Z] PID: 21956 TID: 23124 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 22 [2026-09-24T18:47:20.638Z] PID: 21956 TID: 23124 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 23 [2026-09-24T18:47:20.638Z] PID: 21956 TID: 23112 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8662969,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":9148.2550548,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":9148.2562968,"timestamp":17902756406381441,"weight":1.0}] 24 [2026-09-24T18:47:20.639Z] PID: 21956 TID: 23124 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 25 [2026-09-24T18:47:20.640Z] PID: 21956 TID: 23124 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 26 [2026-09-24T18:47:20.640Z] PID: 21956 TID: 23124 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 27 [2026-09-24T18:47:20.640Z] PID: 21956 TID: 23124 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 28 [2026-09-24T18:47:20.650Z] PID: 21956 TID: 22696 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 29 [2026-09-24T18:47:20.658Z] PID: 21956 TID: 23124 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-09-24T18:47:20.658Z] PID: 21956 TID: 23124 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 31 [2026-09-24T18:47:20.658Z] PID: 21956 TID: 23124 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 32 [2026-09-24T18:47:20.658Z] PID: 21956 TID: 22700 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8704283,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1790275640000"},"systemUptime":9148.2591861,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":9148.2604282,"timestamp":17902756406422756,"weight":1.0}] 33 [2026-09-24T18:47:20.663Z] PID: 21956 TID: 22700 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8864636,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":9148.2752214,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":9148.2764634,"timestamp":17902756406583107,"weight":1.0}] 34 [2026-09-24T18:47:20.664Z] PID: 21956 TID: 22940 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [62314] 35 [2026-09-24T18:47:20.670Z] PID: 21956 TID: 23108 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8983758,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":9148.2871338,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":9148.2883758,"timestamp":17902756406702232,"weight":1.0}] 36 [2026-09-24T18:47:20.672Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790257025","updateType":"none","version":"13.796.0.6309"}] 37 [2026-09-24T18:47:20.672Z] PID: 21956 TID: 23896 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 38 [2026-09-24T18:47:20.673Z] PID: 21956 TID: 23108 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9010209,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":9148.2897788,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":9148.2910208,"timestamp":17902756406728680,"weight":1.0}] 39 [2026-09-24T18:47:20.675Z] PID: 21956 TID: 23896 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-09-24T18:47:20.676Z] PID: 21956 TID: 23108 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9015354,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":9148.2902933,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":9148.2915353,"timestamp":17902756406733827,"weight":1.0}] 41 [2026-09-24T18:43:49.000Z] PID: 21956 TID: 23896 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790275429] drift[-211773.001ms] 42 [2026-09-24T18:43:49.041Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-09-24T18:43:49.042Z] PID: 21956 TID: 23896 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-09-24T18:43:49.137Z] PID: 21956 TID: 23880 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-09-24T18:43:49.137Z] PID: 21956 TID: 23880 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-09-24T18:43:49.137Z] PID: 21956 TID: 23896 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-09-24T18:43:49.137Z] PID: 21956 TID: 23896 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-09-24T18:43:49.229Z] PID: 21956 TID: 23896 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 49 [2026-09-24T18:43:49.230Z] PID: 21956 TID: 22940 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 50 [2026-09-24T18:43:49.230Z] PID: 21956 TID: 23896 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 51 [2026-09-24T18:43:49.231Z] PID: 21956 TID: 23896 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 52 [2026-09-24T18:43:49.231Z] PID: 21956 TID: 23896 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 53 [2026-09-24T18:43:49.231Z] PID: 21956 TID: 23896 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 54 [2026-09-24T18:43:49.232Z] PID: 21956 TID: 23896 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 55 [2026-09-24T18:43:49.235Z] PID: 21956 TID: 22940 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 56 [2026-09-24T18:43:49.236Z] PID: 21956 TID: 22940 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 57 [2026-09-24T18:43:49.349Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-24T18:43:56.921Z] PID: 21956 TID: 23812 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 59 [2026-09-24T18:43:56.921Z] PID: 21956 TID: 23896 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 60 [2026-09-24T18:43:56.921Z] PID: 21956 TID: 23896 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 61 [2026-09-24T18:58:49.488Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-24T19:13:49.621Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-24T19:28:49.760Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-24T19:43:49.854Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-24T19:58:50.002Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-24T20:13:50.138Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-24T20:28:50.272Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-24T20:43:50.000Z] PID: 21956 TID: 23896 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790282630] drift[847.735ms] 69 [2026-09-24T20:43:51.276Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-24T20:58:51.417Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-24T21:13:51.564Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-24T21:28:51.711Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-24T21:43:51.672Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-24T21:58:51.799Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-24T21:58:51.800Z] PID: 21956 TID: 23128 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":11703.272936,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.791.0.6304\",\"activationDate\":\"2026-09-25T02:18Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":20850.6616939,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":20850.6629359,"timestamp":17902871317999454,"weight":100.0000991821289}] 76 [2026-09-24T22:13:51.934Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-24T22:28:52.089Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-24T22:43:52.080Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-24T22:58:52.228Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-24T23:13:52.368Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-24T23:28:52.502Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-24T23:43:52.503Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-24T23:58:52.632Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-25T00:13:52.760Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-25T00:28:52.887Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-25T00:43:52.862Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-25T00:58:52.987Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-25T01:13:53.157Z] PID: 21956 TID: 23896 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-25T01:24:46.374Z] PID: 21956 TID: 22084 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 90 [2026-09-25T01:24:46.374Z] PID: 21956 TID: 22932 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":24058.2780468,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":33205.6668047,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":33205.6680467,"timestamp":17902994863740899,"weight":1.0}] 1 [2026-09-25T04:57:57.065Z] PID: 21968 TID: 21976 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-25T04:57:57.066Z] PID: 21968 TID: 21976 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-25T04:57:57.088Z] PID: 21968 TID: 21976 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[21968] 4 [2026-09-25T04:57:57.088Z] PID: 21968 TID: 21976 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-09-25T04:57:57.088Z] PID: 21968 TID: 21976 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-25T04:57:57.089Z] PID: 21968 TID: 21976 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-09-25T04:57:57.090Z] PID: 21968 TID: 22712 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-25T04:57:57.391Z] PID: 21968 TID: 22712 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-25T04:57:57.392Z] PID: 21968 TID: 22712 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-25T04:57:57.395Z] PID: 21968 TID: 22712 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 11 [2026-09-25T04:57:57.395Z] PID: 21968 TID: 23088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.3985531,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1790312277000"},"systemUptime":12558.0156414,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":12558.007553,"timestamp":17903122773954080,"weight":1.0}] 12 [2026-09-25T04:57:57.395Z] PID: 21968 TID: 22712 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 13 [2026-09-25T04:57:57.561Z] PID: 21968 TID: 22712 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 14 [2026-09-25T04:57:57.795Z] PID: 21968 TID: 22712 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 15 [2026-09-25T04:57:57.795Z] PID: 21968 TID: 22712 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 16 [2026-09-25T04:57:57.795Z] PID: 21968 TID: 22712 INFO (eax::services::language::init) Language init: resolved default language=[tr] 17 [2026-09-25T04:57:57.795Z] PID: 21968 TID: 22712 INFO (eax::services::language::init) Language init: language=[tr] 18 [2026-09-25T04:57:57.813Z] PID: 21968 TID: 22712 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 19 [2026-09-25T04:57:57.816Z] PID: 21968 TID: 23104 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 20 [2026-09-25T04:57:57.818Z] PID: 21968 TID: 23104 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 21 [2026-09-25T04:57:57.818Z] PID: 21968 TID: 23104 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 22 [2026-09-25T04:57:57.818Z] PID: 21968 TID: 23104 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 23 [2026-09-25T04:57:57.818Z] PID: 21968 TID: 23096 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8217204,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":12558.4388088,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":12558.4307203,"timestamp":17903122778185754,"weight":1.0}] 24 [2026-09-25T04:57:57.821Z] PID: 21968 TID: 23104 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 25 [2026-09-25T04:57:57.822Z] PID: 21968 TID: 23104 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 26 [2026-09-25T04:57:57.823Z] PID: 21968 TID: 23104 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 27 [2026-09-25T04:57:57.823Z] PID: 21968 TID: 23104 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 28 [2026-09-25T04:57:57.828Z] PID: 21968 TID: 23068 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 29 [2026-09-25T04:57:57.838Z] PID: 21968 TID: 23104 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-09-25T04:57:57.838Z] PID: 21968 TID: 23104 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 31 [2026-09-25T04:57:57.838Z] PID: 21968 TID: 23104 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 32 [2026-09-25T04:57:57.838Z] PID: 21968 TID: 23088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.82839,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1790312277000"},"systemUptime":12558.4454784,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":12558.4373899,"timestamp":17903122778252451,"weight":1.0}] 33 [2026-09-25T04:57:57.843Z] PID: 21968 TID: 23088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8413551,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":12558.4584434,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":12558.4503549,"timestamp":17903122778382099,"weight":1.0}] 34 [2026-09-25T04:57:57.844Z] PID: 21968 TID: 22712 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [50558] 35 [2026-09-25T04:57:57.850Z] PID: 21968 TID: 23092 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8538783,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":12558.4709666,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":12558.4628782,"timestamp":17903122778507334,"weight":1.0}] 36 [2026-09-25T04:57:57.852Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790297032","updateType":"none","version":"13.796.0.6309"}] 37 [2026-09-25T04:57:57.852Z] PID: 21968 TID: 23580 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 38 [2026-09-25T04:57:57.852Z] PID: 21968 TID: 23096 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.855802,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":12558.4728903,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":12558.4648019,"timestamp":17903122778526570,"weight":1.0}] 39 [2026-09-25T04:57:57.855Z] PID: 21968 TID: 23580 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-09-25T04:57:57.855Z] PID: 21968 TID: 23096 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8562658,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":12558.4733542,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":12558.4652657,"timestamp":17903122778531209,"weight":1.0}] 41 [2026-09-25T04:54:26.000Z] PID: 21968 TID: 23580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790312066] drift[-211965.418ms] 42 [2026-09-25T04:54:26.028Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-09-25T04:54:26.029Z] PID: 21968 TID: 23580 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-09-25T04:54:26.216Z] PID: 21968 TID: 23564 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-09-25T04:54:26.216Z] PID: 21968 TID: 23564 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-09-25T04:54:26.216Z] PID: 21968 TID: 23580 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-09-25T04:54:26.216Z] PID: 21968 TID: 23580 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-09-25T04:54:26.244Z] PID: 21968 TID: 23580 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 49 [2026-09-25T04:54:26.246Z] PID: 21968 TID: 22712 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 50 [2026-09-25T04:54:26.246Z] PID: 21968 TID: 23580 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 51 [2026-09-25T04:54:26.246Z] PID: 21968 TID: 23580 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 52 [2026-09-25T04:54:26.246Z] PID: 21968 TID: 23580 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 53 [2026-09-25T04:54:26.247Z] PID: 21968 TID: 23580 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 54 [2026-09-25T04:54:26.247Z] PID: 21968 TID: 23580 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 55 [2026-09-25T04:54:26.251Z] PID: 21968 TID: 22712 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 56 [2026-09-25T04:54:26.252Z] PID: 21968 TID: 22712 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 57 [2026-09-25T04:54:26.349Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-25T04:54:33.137Z] PID: 21968 TID: 23192 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 59 [2026-09-25T04:54:33.137Z] PID: 21968 TID: 23580 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 60 [2026-09-25T04:54:33.137Z] PID: 21968 TID: 23580 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 61 [2026-09-25T05:09:26.500Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-25T05:24:26.630Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-25T05:39:26.766Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-25T05:54:26.747Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-09-25T06:09:26.877Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-25T06:24:27.012Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-25T06:39:27.164Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-25T06:54:27.000Z] PID: 21968 TID: 23580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790319267] drift[853.441ms] 69 [2026-09-25T06:54:28.153Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-25T07:09:28.285Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-25T07:24:28.458Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-25T07:39:28.586Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-25T07:54:28.587Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-25T08:07:47.666Z] PID: 21968 TID: 23148 INFO (eax::services::platform::detail::updateSysInternetConnectivity) Sys connectivity changed from [online] to [offline] 75 [2026-09-25T08:07:47.666Z] PID: 21968 TID: 23148 INFO (eax::services::platform::detail::updateAppInternetConnectivity) App connectivity changed from [online] to [offline] (sys=[offline], manualOffline=[false]) 76 [2026-09-25T08:07:47.666Z] PID: 21968 TID: 23580 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [offline] 77 [2026-09-25T08:07:47.666Z] PID: 21968 TID: 23096 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.ofln]: [{"appUptime":11602.0559664,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":true,"optional":false,"params":{"error_count":1,"state":2,"trigger":"server_timeout"},"systemUptime":24159.6730547,"taxonomy":"boot.sess.ofln","throttleCount":0,"timeSinceSystemResume":24159.6649663,"timestamp":17903236676667527,"weight":1.0}] 78 [2026-09-25T08:07:47.666Z] PID: 21968 TID: 23148 INFO (eax::services::platform::connectivity::impl::updateState) Connectivity changed from [connected|default] to [disconnected|default] 79 [2026-09-25T08:07:47.712Z] PID: 21968 TID: 23160 ERROR (eax::services::dirtyHttp::DirtyRequestHandler::onError) conn[45e19110] req[24] url[https://ratt.juno.ea.com/ratt/telm] error[a082ffff] 80 [2026-09-25T08:07:47.712Z] PID: 21968 TID: 23160 ERROR (eax::services::dirtyHttp::DirtyDownloadRequestHandler::onResponseComplete) conn[45e19110] req[24] HttpRequest send failed: url[https://ratt.juno.ea.com/ratt/telm] status[0/3] error[a082ffff] size[-1] body[] 81 [2026-09-25T08:07:47.712Z] PID: 21968 TID: 23084 WARN (eax::services::telemetry::determineRetrySuccess) [Telemetry] Http request failed. Status: 3. Not retrying 82 [2026-09-25T08:07:52.728Z] PID: 21968 TID: 23148 INFO (eax::services::platform::detail::updateSysInternetConnectivity) Sys connectivity changed from [offline] to [online] 83 [2026-09-25T08:07:52.728Z] PID: 21968 TID: 23148 INFO (eax::services::platform::detail::updateAppInternetConnectivity) App connectivity changed from [offline] to [online] (sys=[online], manualOffline=[false]) 84 [2026-09-25T08:07:52.728Z] PID: 21968 TID: 23580 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 85 [2026-09-25T08:07:52.728Z] PID: 21968 TID: 23580 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleTransitionToOnlineState) Application online, but do not have an online user 86 [2026-09-25T08:07:52.729Z] PID: 21968 TID: 23148 INFO (eax::services::platform::connectivity::impl::updateState) Connectivity changed from [disconnected|default] to [connected|default] 87 [2026-09-25T08:09:28.859Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-25T08:09:28.859Z] PID: 21968 TID: 23096 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":11607.1174541,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":1},"systemUptime":24164.7345425,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":24164.7264541,"timestamp":17903236727282405,"weight":1.0}] 89 [2026-09-25T08:24:28.991Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-25T08:39:29.160Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-25T08:54:29.288Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-25T09:09:29.315Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-25T09:24:29.537Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-25T09:39:29.692Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-25T09:54:29.833Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-25T10:09:29.843Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-25T10:24:29.986Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-25T10:39:30.127Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-25T10:54:30.256Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-25T11:09:30.281Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-25T11:24:30.422Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-25T11:39:30.548Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-25T11:54:30.710Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-25T12:09:30.710Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-25T12:24:30.871Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-25T12:39:31.054Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-25T12:54:31.187Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-25T13:07:54.000Z] PID: 21968 TID: 23580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790341674] drift[839.897ms] 109 [2026-09-25T13:09:32.159Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-25T13:24:32.300Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-25T13:39:32.457Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-09-25T13:54:32.596Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-09-25T14:09:32.576Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-09-25T14:24:32.702Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-09-25T14:39:32.840Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-09-25T14:54:32.981Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-09-25T15:09:32.998Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-09-25T15:24:33.128Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-09-25T15:39:33.298Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-09-25T15:54:33.444Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-09-25T16:09:33.470Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-09-25T16:24:33.597Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-09-25T16:39:33.723Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-09-25T16:54:33.863Z] PID: 21968 TID: 23580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-09-25T17:06:21.489Z] PID: 21968 TID: 21976 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 126 [2026-09-25T17:06:21.490Z] PID: 21968 TID: 23084 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":43915.8728271,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":56473.4899153,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":56473.481827,"timestamp":17903559814895345,"weight":1.0}] 1 [2026-09-26T11:06:21.998Z] PID: 18748 TID: 1788 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-26T11:06:21.998Z] PID: 18748 TID: 1788 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-26T11:06:22.011Z] PID: 18748 TID: 1788 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[18748] 4 [2026-09-26T11:06:22.011Z] PID: 18748 TID: 1788 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-09-26T11:06:22.012Z] PID: 18748 TID: 1788 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-26T11:06:22.012Z] PID: 18748 TID: 1788 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-09-26T11:06:22.013Z] PID: 18748 TID: 19008 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-26T11:06:22.328Z] PID: 18748 TID: 19008 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-09-26T11:06:22.329Z] PID: 18748 TID: 19008 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-26T11:06:22.331Z] PID: 18748 TID: 19008 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 11 [2026-09-26T11:06:22.331Z] PID: 18748 TID: 22420 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.3908998,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1790420782000"},"systemUptime":64564.9535538,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":64564.9528996,"timestamp":17904207823318890,"weight":1.0}] 12 [2026-09-26T11:06:22.332Z] PID: 18748 TID: 19008 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 13 [2026-09-26T11:06:22.493Z] PID: 18748 TID: 19008 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 14 [2026-09-26T11:06:22.726Z] PID: 18748 TID: 19008 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 15 [2026-09-26T11:06:22.726Z] PID: 18748 TID: 19008 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 16 [2026-09-26T11:06:22.726Z] PID: 18748 TID: 19008 INFO (eax::services::language::init) Language init: resolved default language=[tr] 17 [2026-09-26T11:06:22.726Z] PID: 18748 TID: 19008 INFO (eax::services::language::init) Language init: language=[tr] 18 [2026-09-26T11:06:22.740Z] PID: 18748 TID: 19008 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 19 [2026-09-26T11:06:22.742Z] PID: 18748 TID: 20544 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 20 [2026-09-26T11:06:22.743Z] PID: 18748 TID: 20544 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 21 [2026-09-26T11:06:22.743Z] PID: 18748 TID: 20544 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 22 [2026-09-26T11:06:22.743Z] PID: 18748 TID: 20544 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 23 [2026-09-26T11:06:22.743Z] PID: 18748 TID: 12780 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8023602,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":64565.3650142,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":64565.3643601,"timestamp":17904207827433491,"weight":1.0}] 24 [2026-09-26T11:06:22.744Z] PID: 18748 TID: 20544 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 25 [2026-09-26T11:06:22.744Z] PID: 18748 TID: 20544 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 26 [2026-09-26T11:06:22.745Z] PID: 18748 TID: 20544 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 27 [2026-09-26T11:06:22.745Z] PID: 18748 TID: 20544 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 28 [2026-09-26T11:06:22.747Z] PID: 18748 TID: 20704 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 29 [2026-09-26T11:06:22.762Z] PID: 18748 TID: 20544 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-09-26T11:06:22.762Z] PID: 18748 TID: 20544 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 31 [2026-09-26T11:06:22.762Z] PID: 18748 TID: 20544 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 32 [2026-09-26T11:06:22.762Z] PID: 18748 TID: 22420 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8062341,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1790420782000"},"systemUptime":64565.3688881,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":64565.368234,"timestamp":17904207827472234,"weight":1.0}] 33 [2026-09-26T11:06:22.763Z] PID: 18748 TID: 19008 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [59198] 34 [2026-09-26T11:06:22.768Z] PID: 18748 TID: 22420 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.821455,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":64565.384109,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":64565.3834549,"timestamp":17904207827624441,"weight":1.0}] 35 [2026-09-26T11:06:22.770Z] PID: 18748 TID: 26500 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8295408,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":64565.3921949,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":64565.3915407,"timestamp":17904207827705300,"weight":1.0}] 36 [2026-09-26T11:06:22.772Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790355273","updateType":"none","version":"13.796.0.6309"}] 37 [2026-09-26T11:06:22.772Z] PID: 18748 TID: 27800 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 38 [2026-09-26T11:06:22.772Z] PID: 18748 TID: 26500 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8313549,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":64565.3940089,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":64565.3933547,"timestamp":17904207827723441,"weight":1.0}] 39 [2026-09-26T11:06:22.773Z] PID: 18748 TID: 27800 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-09-26T11:06:22.776Z] PID: 18748 TID: 26500 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8318554,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":64565.3945095,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":64565.3938553,"timestamp":17904207827728448,"weight":1.0}] 41 [2026-09-26T11:06:22.923Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 42 [2026-09-26T11:06:22.924Z] PID: 18748 TID: 27800 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 43 [2026-09-26T11:02:51.000Z] PID: 18748 TID: 27800 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790420571] drift[-211953.715ms] 44 [2026-09-26T11:02:51.149Z] PID: 18748 TID: 27724 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-09-26T11:02:51.149Z] PID: 18748 TID: 27724 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-09-26T11:02:51.149Z] PID: 18748 TID: 27800 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-09-26T11:02:51.149Z] PID: 18748 TID: 27800 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-09-26T11:02:51.209Z] PID: 18748 TID: 27800 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 49 [2026-09-26T11:02:51.209Z] PID: 18748 TID: 19008 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 50 [2026-09-26T11:02:51.209Z] PID: 18748 TID: 27800 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 51 [2026-09-26T11:02:51.210Z] PID: 18748 TID: 27800 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 52 [2026-09-26T11:02:51.210Z] PID: 18748 TID: 27800 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 53 [2026-09-26T11:02:51.210Z] PID: 18748 TID: 27800 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 54 [2026-09-26T11:02:51.211Z] PID: 18748 TID: 27800 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 55 [2026-09-26T11:02:51.214Z] PID: 18748 TID: 19008 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 56 [2026-09-26T11:02:51.215Z] PID: 18748 TID: 19008 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 57 [2026-09-26T11:02:51.327Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-09-26T11:02:57.897Z] PID: 18748 TID: 28640 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 59 [2026-09-26T11:02:57.897Z] PID: 18748 TID: 27800 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 60 [2026-09-26T11:02:57.897Z] PID: 18748 TID: 27800 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 61 [2026-09-26T11:17:51.492Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-09-26T11:32:51.623Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-09-26T11:47:51.757Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-26T11:54:43.136Z] PID: 18748 TID: 27704 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 65 [2026-09-26T11:54:43.136Z] PID: 18748 TID: 27704 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 66 [2026-09-26T11:54:43.136Z] PID: 18748 TID: 27800 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 67 [2026-09-26T11:54:43.136Z] PID: 18748 TID: 27800 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 68 [2026-09-26T11:54:43.137Z] PID: 18748 TID: 27800 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 69 [2026-09-26T11:54:43.137Z] PID: 18748 TID: 19008 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 70 [2026-09-26T11:54:43.137Z] PID: 18748 TID: 27800 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 71 [2026-09-26T11:54:43.138Z] PID: 18748 TID: 27800 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 72 [2026-09-26T11:54:43.138Z] PID: 18748 TID: 27800 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 73 [2026-09-26T11:54:43.138Z] PID: 18748 TID: 27800 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 74 [2026-09-26T11:54:43.138Z] PID: 18748 TID: 19008 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 75 [2026-09-26T11:54:43.138Z] PID: 18748 TID: 19008 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 76 [2026-09-26T11:54:43.287Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-26T11:54:43.290Z] PID: 18748 TID: 19008 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 78 [2026-09-26T11:54:43.426Z] PID: 18748 TID: 19008 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 79 [2026-09-26T11:54:49.870Z] PID: 18748 TID: 27664 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 80 [2026-09-26T11:54:49.870Z] PID: 18748 TID: 27800 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 81 [2026-09-26T11:54:49.870Z] PID: 18748 TID: 27800 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 82 [2026-09-26T12:09:43.308Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-26T12:24:43.503Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-26T12:39:43.634Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-26T12:54:43.782Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-26T13:02:52.000Z] PID: 18748 TID: 27800 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790427772] drift[820.413ms] 87 [2026-09-26T13:09:44.744Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-26T13:24:44.884Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-26T13:39:45.087Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-26T13:54:45.238Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-26T14:09:45.196Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-26T14:24:45.326Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-26T14:39:45.535Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-26T14:54:45.669Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-26T15:09:45.624Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-26T15:24:45.761Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-26T15:39:45.923Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-26T15:54:46.060Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-26T16:09:45.957Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-26T16:24:46.112Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-26T16:39:46.257Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-26T16:54:46.417Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-26T17:02:53.000Z] PID: 18748 TID: 27800 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790442173] drift[828.329ms] 104 [2026-09-26T17:09:47.388Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-26T17:24:47.558Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-26T17:39:47.694Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-26T17:54:47.833Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-26T18:09:47.815Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-26T18:24:47.947Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-26T18:39:48.082Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-26T18:54:48.213Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-09-26T19:09:48.155Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-09-26T19:24:48.305Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-09-26T19:39:48.471Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-09-26T19:54:48.599Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-09-26T20:09:48.597Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-09-26T20:24:48.771Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-09-26T20:39:48.908Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-09-26T20:54:49.039Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-09-26T21:09:49.044Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-09-26T21:24:49.204Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-09-26T21:39:49.330Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-09-26T21:54:49.464Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-09-26T22:02:54.000Z] PID: 18748 TID: 27800 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790460174] drift[812.799ms] 125 [2026-09-26T22:09:50.445Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-09-26T22:24:50.588Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-09-26T22:39:50.749Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-09-26T22:54:50.903Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-09-26T23:09:50.899Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-09-26T23:24:51.034Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-09-26T23:39:51.167Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-09-26T23:54:51.322Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-09-27T00:09:51.321Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-09-27T00:24:51.447Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-09-27T00:39:51.591Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-09-27T00:54:51.734Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-09-27T01:09:51.734Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-09-27T01:24:51.898Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-09-27T01:39:52.036Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-09-27T01:54:52.167Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-09-27T02:09:52.179Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-09-27T02:24:52.319Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-09-27T02:39:52.456Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-09-27T02:54:52.603Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-09-27T03:02:55.000Z] PID: 18748 TID: 27800 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790478175] drift[858.856ms] 146 [2026-09-27T03:09:53.599Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-09-27T03:24:53.730Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-09-27T03:39:53.868Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-09-27T03:54:53.998Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-09-27T04:09:53.993Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-09-27T04:24:54.126Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-09-27T04:39:54.263Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-09-27T04:54:54.401Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-09-27T05:09:54.407Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-09-27T05:24:54.565Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-09-27T05:39:54.694Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-09-27T05:54:55.090Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-09-27T06:09:55.099Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-09-27T06:24:55.248Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-09-27T06:39:55.404Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 161 [2026-09-27T06:54:55.561Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-09-27T07:09:55.565Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 163 [2026-09-27T07:24:55.706Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 164 [2026-09-27T07:39:55.837Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 165 [2026-09-27T07:54:55.971Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 166 [2026-09-27T08:09:55.943Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 167 [2026-09-27T08:24:56.070Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 168 [2026-09-27T08:39:56.212Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 169 [2026-09-27T08:54:56.338Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 170 [2026-09-27T09:02:56.000Z] PID: 18748 TID: 27800 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790499776] drift[851.879ms] 171 [2026-09-27T09:09:57.319Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 172 [2026-09-27T09:24:57.452Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 173 [2026-09-27T09:39:57.579Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 174 [2026-09-27T09:54:57.718Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 175 [2026-09-27T10:09:57.721Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 176 [2026-09-27T10:24:57.857Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 177 [2026-09-27T10:39:58.057Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 178 [2026-09-27T10:54:58.192Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 179 [2026-09-27T11:09:58.146Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-09-27T11:24:58.278Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-09-27T11:39:58.408Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-09-27T11:39:58.408Z] PID: 18748 TID: 20544 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":88627.1717459,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.791.0.6304\",\"activationDate\":\"2026-09-25T02:18Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":153191.7344,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":153191.7337459,"timestamp":17905091984083230,"weight":100.0000991821289}] 183 [2026-09-27T11:54:58.544Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 184 [2026-09-27T12:09:58.554Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-09-27T12:24:58.725Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-09-27T12:39:58.894Z] PID: 18748 TID: 27800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-09-27T12:44:36.672Z] PID: 18748 TID: 1788 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 188 [2026-09-27T12:44:36.673Z] PID: 18748 TID: 20544 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":92505.56336,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":157070.1260141,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":157070.1253599,"timestamp":17905130766729444,"weight":1.0}] 1 [2026-09-28T04:55:13.024Z] PID: 31140 TID: 31144 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-28T04:55:13.024Z] PID: 31140 TID: 31144 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-28T04:55:13.038Z] PID: 31140 TID: 31144 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[31140] 4 [2026-09-28T04:55:13.038Z] PID: 31140 TID: 31144 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-09-28T04:55:13.039Z] PID: 31140 TID: 31144 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-28T04:55:13.040Z] PID: 31140 TID: 31144 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-09-28T04:55:13.041Z] PID: 31140 TID: 31260 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-28T04:55:13.324Z] PID: 31140 TID: 31260 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-09-28T04:55:13.325Z] PID: 31140 TID: 31260 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-09-28T04:55:13.345Z] PID: 31140 TID: 31260 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-09-28T04:55:13.345Z] PID: 31140 TID: 31260 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-09-28T04:55:13.345Z] PID: 31140 TID: 31260 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-09-28T04:55:13.346Z] PID: 31140 TID: 31260 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-09-28T04:55:13.347Z] PID: 31140 TID: 31260 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 15 [2026-09-28T04:55:13.347Z] PID: 31140 TID: 31712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.3853539,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1790571313000"},"systemUptime":21808.9692488,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":21808.9633536,"timestamp":17905713133471015,"weight":1.0}] 16 [2026-09-28T04:55:13.347Z] PID: 31140 TID: 31260 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 17 [2026-09-28T04:55:13.520Z] PID: 31140 TID: 31260 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 18 [2026-09-28T04:55:13.739Z] PID: 31140 TID: 31260 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 19 [2026-09-28T04:55:13.740Z] PID: 31140 TID: 31260 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 20 [2026-09-28T04:55:13.740Z] PID: 31140 TID: 31260 INFO (eax::services::language::init) Language init: resolved default language=[tr] 21 [2026-09-28T04:55:13.740Z] PID: 31140 TID: 31260 INFO (eax::services::language::init) Language init: language=[tr] 22 [2026-09-28T04:55:13.753Z] PID: 31140 TID: 31260 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 23 [2026-09-28T04:55:13.756Z] PID: 31140 TID: 31724 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 24 [2026-09-28T04:55:13.757Z] PID: 31140 TID: 31724 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 25 [2026-09-28T04:55:13.757Z] PID: 31140 TID: 31724 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 26 [2026-09-28T04:55:13.757Z] PID: 31140 TID: 31724 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 27 [2026-09-28T04:55:13.757Z] PID: 31140 TID: 31728 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7960483,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":21809.3799432,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":21809.3740481,"timestamp":17905713137577956,"weight":1.0}] 28 [2026-09-28T04:55:13.758Z] PID: 31140 TID: 31724 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 29 [2026-09-28T04:55:13.759Z] PID: 31140 TID: 31724 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 30 [2026-09-28T04:55:13.759Z] PID: 31140 TID: 31724 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 31 [2026-09-28T04:55:13.759Z] PID: 31140 TID: 31724 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 32 [2026-09-28T04:55:13.760Z] PID: 31140 TID: 31260 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 33 [2026-09-28T04:55:13.760Z] PID: 31140 TID: 31260 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 34 [2026-09-28T04:55:13.761Z] PID: 31140 TID: 31696 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 35 [2026-09-28T04:55:13.776Z] PID: 31140 TID: 31260 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [55446] 36 [2026-09-28T04:55:13.785Z] PID: 31140 TID: 31712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.7996627,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1790571313000"},"systemUptime":21809.3835576,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":21809.3776625,"timestamp":17905713137614104,"weight":1.0}] 37 [2026-09-28T04:55:13.787Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790507398","updateType":"none","version":"13.796.0.6309"}] 38 [2026-09-28T04:55:13.787Z] PID: 31140 TID: 31072 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 39 [2026-09-28T04:55:13.789Z] PID: 31140 TID: 31072 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-09-28T04:55:13.790Z] PID: 31140 TID: 31712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8236271,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":21809.4075221,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":21809.401627,"timestamp":17905713137853744,"weight":1.0}] 41 [2026-09-28T04:55:13.792Z] PID: 31140 TID: 31712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8254244,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":21809.4093192,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":21809.4034242,"timestamp":17905713137871718,"weight":1.0}] 42 [2026-09-28T04:55:13.795Z] PID: 31140 TID: 31712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8259335,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":21809.4098284,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":21809.4039333,"timestamp":17905713137876811,"weight":1.0}] 43 [2026-09-28T04:55:13.812Z] PID: 31140 TID: 31724 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 44 [2026-09-28T04:55:13.812Z] PID: 31140 TID: 31724 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 45 [2026-09-28T04:55:13.812Z] PID: 31140 TID: 31724 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 46 [2026-09-28T04:55:13.813Z] PID: 31140 TID: 31720 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.851259,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":21809.4351539,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":21809.4292588,"timestamp":17905713138130064,"weight":1.0}] 47 [2026-09-28T04:51:41.000Z] PID: 31140 TID: 31072 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790571101] drift[-212895.883ms] 48 [2026-09-28T04:51:41.027Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 49 [2026-09-28T04:51:41.028Z] PID: 31140 TID: 31072 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 50 [2026-09-28T04:51:41.214Z] PID: 31140 TID: 29636 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 51 [2026-09-28T04:51:41.214Z] PID: 31140 TID: 29636 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 52 [2026-09-28T04:51:41.214Z] PID: 31140 TID: 31072 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 53 [2026-09-28T04:51:41.214Z] PID: 31140 TID: 31072 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 54 [2026-09-28T04:51:41.290Z] PID: 31140 TID: 31072 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 55 [2026-09-28T04:51:41.290Z] PID: 31140 TID: 31260 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 56 [2026-09-28T04:51:41.290Z] PID: 31140 TID: 31072 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 57 [2026-09-28T04:51:41.290Z] PID: 31140 TID: 31072 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 58 [2026-09-28T04:51:41.290Z] PID: 31140 TID: 31072 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 59 [2026-09-28T04:51:41.290Z] PID: 31140 TID: 31072 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 60 [2026-09-28T04:51:41.292Z] PID: 31140 TID: 31072 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 61 [2026-09-28T04:51:41.295Z] PID: 31140 TID: 31260 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 62 [2026-09-28T04:51:41.296Z] PID: 31140 TID: 31260 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 63 [2026-09-28T04:51:41.397Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-28T04:51:47.946Z] PID: 31140 TID: 29416 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 65 [2026-09-28T04:51:47.947Z] PID: 31140 TID: 31072 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 66 [2026-09-28T04:51:47.947Z] PID: 31140 TID: 31072 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 67 [2026-09-28T05:06:41.540Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-28T05:21:41.683Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-28T05:36:41.811Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-28T05:51:41.819Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-28T06:06:41.961Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-28T06:21:42.099Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-28T06:36:42.283Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-28T06:51:42.280Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-28T07:06:42.423Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-28T07:21:42.611Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-28T07:36:42.781Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-28T07:51:42.000Z] PID: 31140 TID: 31072 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790581902] drift[868.572ms] 79 [2026-09-28T07:51:43.839Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-28T08:06:43.988Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-28T08:21:44.123Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-28T08:36:44.290Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-28T08:51:44.293Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-09-28T09:06:44.464Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-28T09:21:44.647Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-28T09:36:44.782Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-28T09:51:44.746Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-28T10:06:44.916Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-28T10:21:45.066Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-28T10:36:45.199Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-28T10:51:45.215Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-28T11:06:45.356Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-28T11:21:45.483Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-28T11:36:45.614Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-28T11:51:45.586Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-28T12:06:45.712Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-28T12:21:45.910Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-28T12:36:46.052Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-28T12:51:43.000Z] PID: 31140 TID: 31072 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790599903] drift[845.419ms] 100 [2026-09-28T12:51:47.060Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-28T13:06:47.192Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-28T13:21:47.341Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-28T13:36:47.490Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-28T13:51:47.485Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-09-28T14:06:47.622Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-28T14:21:47.748Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-28T14:36:47.879Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-28T14:51:47.914Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-28T15:06:48.053Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-28T15:21:48.205Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-28T15:36:48.346Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-09-28T15:51:48.317Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-09-28T16:06:48.457Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-09-28T16:21:48.582Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-09-28T16:36:48.709Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-09-28T16:51:48.704Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-09-28T17:06:48.839Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-09-28T17:21:48.986Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-09-28T17:36:49.121Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-09-28T17:51:44.000Z] PID: 31140 TID: 31072 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790617904] drift[852.972ms] 121 [2026-09-28T17:51:50.172Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-09-28T18:06:50.322Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-09-28T18:21:50.462Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-09-28T18:36:50.592Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-09-28T18:51:50.630Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-09-28T19:06:50.784Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-09-28T19:21:50.920Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-09-28T19:36:51.062Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-09-28T19:51:51.068Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-09-28T20:06:51.194Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-09-28T20:21:51.350Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-09-28T20:36:51.491Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-09-28T20:51:45.000Z] PID: 31140 TID: 31072 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790628705] drift[544.774ms] 134 [2026-09-28T20:51:52.346Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-09-28T21:06:52.488Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-09-28T21:21:52.625Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-09-28T21:36:52.775Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-09-28T21:51:52.766Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-09-28T22:06:52.906Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-09-28T22:21:53.042Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-09-28T22:36:53.180Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-09-28T22:51:53.172Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-09-28T23:06:53.301Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-09-28T23:21:53.428Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-09-28T23:36:53.600Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-09-28T23:51:53.610Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-09-29T00:06:53.745Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-09-29T00:21:53.876Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-09-29T00:21:53.876Z] PID: 31140 TID: 31712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":70212.8994109,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.791.0.6304\",\"activationDate\":\"2026-09-25T02:18Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":92021.4833058,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":92021.4774107,"timestamp":17906413138768251,"weight":100.0000991821289}] 150 [2026-09-29T00:36:54.009Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-09-29T00:51:53.995Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-09-29T01:06:54.134Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-09-29T01:21:54.270Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-09-29T01:36:54.407Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-09-29T01:51:46.000Z] PID: 31140 TID: 31072 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790646706] drift[858.229ms] 156 [2026-09-29T01:51:55.398Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-09-29T02:06:55.539Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-09-29T02:21:55.672Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-09-29T02:36:55.809Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-09-29T02:51:55.814Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 161 [2026-09-29T03:06:55.951Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-09-29T03:21:56.092Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 163 [2026-09-29T03:36:56.235Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 164 [2026-09-29T03:51:56.238Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 165 [2026-09-29T04:06:56.386Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 166 [2026-09-29T04:21:56.516Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 167 [2026-09-29T04:36:56.644Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 168 [2026-09-29T04:50:14.094Z] PID: 31140 TID: 28796 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 169 [2026-09-29T04:50:14.094Z] PID: 31140 TID: 28796 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 170 [2026-09-29T04:50:14.094Z] PID: 31140 TID: 31072 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 171 [2026-09-29T04:50:14.095Z] PID: 31140 TID: 31072 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 172 [2026-09-29T04:50:14.095Z] PID: 31140 TID: 31072 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 173 [2026-09-29T04:50:14.096Z] PID: 31140 TID: 31260 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 174 [2026-09-29T04:50:14.096Z] PID: 31140 TID: 31072 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 175 [2026-09-29T04:50:14.097Z] PID: 31140 TID: 31072 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 176 [2026-09-29T04:50:14.097Z] PID: 31140 TID: 31072 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 177 [2026-09-29T04:50:14.098Z] PID: 31140 TID: 31072 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 178 [2026-09-29T04:50:14.098Z] PID: 31140 TID: 31260 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 179 [2026-09-29T04:50:14.098Z] PID: 31140 TID: 31260 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 180 [2026-09-29T04:50:14.224Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-09-29T04:50:14.227Z] PID: 31140 TID: 31260 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 182 [2026-09-29T04:50:14.398Z] PID: 31140 TID: 31260 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 183 [2026-09-29T04:50:20.995Z] PID: 31140 TID: 29492 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 184 [2026-09-29T04:50:20.996Z] PID: 31140 TID: 31072 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 185 [2026-09-29T04:50:20.996Z] PID: 31140 TID: 31072 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 186 [2026-09-29T05:05:14.235Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-09-29T05:20:14.366Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-09-29T05:35:14.492Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-09-29T05:50:14.623Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 190 [2026-09-29T06:05:14.635Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 191 [2026-09-29T06:20:14.769Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-09-29T06:35:14.900Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 193 [2026-09-29T06:50:15.027Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 194 [2026-09-29T07:05:15.017Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 195 [2026-09-29T07:20:15.159Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 196 [2026-09-29T07:35:15.381Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 197 [2026-09-29T07:50:15.518Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 198 [2026-09-29T07:51:47.000Z] PID: 31140 TID: 31072 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790668307] drift[801.160ms] 199 [2026-09-29T08:05:16.458Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 200 [2026-09-29T08:20:16.612Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 201 [2026-09-29T08:35:16.784Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 202 [2026-09-29T08:50:16.919Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 203 [2026-09-29T09:05:16.917Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 204 [2026-09-29T09:20:17.087Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 205 [2026-09-29T09:35:17.215Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 206 [2026-09-29T09:50:17.349Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 207 [2026-09-29T10:05:17.283Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 208 [2026-09-29T10:20:17.435Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 209 [2026-09-29T10:35:17.618Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 210 [2026-09-29T10:50:17.771Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 211 [2026-09-29T11:05:17.731Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 212 [2026-09-29T11:20:17.914Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 213 [2026-09-29T11:35:18.056Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 214 [2026-09-29T11:50:18.201Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 215 [2026-09-29T11:51:48.000Z] PID: 31140 TID: 31072 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790682708] drift[866.588ms] 216 [2026-09-29T12:05:19.212Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 217 [2026-09-29T12:20:19.348Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 218 [2026-09-29T12:35:19.493Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 219 [2026-09-29T12:50:19.648Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 220 [2026-09-29T13:05:19.645Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 221 [2026-09-29T13:20:19.782Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 222 [2026-09-29T13:35:19.933Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 223 [2026-09-29T13:50:20.064Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 224 [2026-09-29T14:05:20.072Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 225 [2026-09-29T14:20:20.205Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 226 [2026-09-29T14:35:20.335Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 227 [2026-09-29T14:50:20.528Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 228 [2026-09-29T15:05:20.556Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 229 [2026-09-29T15:20:20.721Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 230 [2026-09-29T15:35:20.861Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 231 [2026-09-29T15:50:21.002Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 232 [2026-09-29T16:05:20.992Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 233 [2026-09-29T16:20:21.125Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 234 [2026-09-29T16:35:21.273Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 235 [2026-09-29T16:50:21.411Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 236 [2026-09-29T16:51:49.000Z] PID: 31140 TID: 31072 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790700709] drift[836.501ms] 237 [2026-09-29T17:05:22.417Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 238 [2026-09-29T17:20:22.577Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 239 [2026-09-29T17:35:22.706Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 240 [2026-09-29T17:50:22.895Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 241 [2026-09-29T18:05:22.907Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 242 [2026-09-29T18:20:23.045Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 243 [2026-09-29T18:35:23.193Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 244 [2026-09-29T18:50:23.338Z] PID: 31140 TID: 31072 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 245 [2026-09-29T18:58:57.969Z] PID: 31140 TID: 31144 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 246 [2026-09-29T18:58:57.969Z] PID: 31140 TID: 31712 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":137235.7720677,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":159044.3559627,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":159044.3500676,"timestamp":17907083379697303,"weight":1.0}] 1 [2026-09-30T04:54:34.486Z] PID: 27444 TID: 27452 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-09-30T04:54:34.486Z] PID: 27444 TID: 27452 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-09-30T04:54:34.502Z] PID: 27444 TID: 27452 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[27444] 4 [2026-09-30T04:54:34.502Z] PID: 27444 TID: 27452 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-09-30T04:54:34.503Z] PID: 27444 TID: 27452 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-09-30T04:54:34.503Z] PID: 27444 TID: 27452 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-09-30T04:54:34.504Z] PID: 27444 TID: 24700 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-09-30T04:54:34.806Z] PID: 27444 TID: 24700 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 9 [2026-09-30T04:54:34.806Z] PID: 27444 TID: 24700 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-09-30T04:54:34.808Z] PID: 27444 TID: 24700 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 11 [2026-09-30T04:54:34.809Z] PID: 27444 TID: 11816 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.3891648,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1790744074000"},"systemUptime":35501.4215753,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":35501.4201647,"timestamp":17907440748092353,"weight":1.0}] 12 [2026-09-30T04:54:34.809Z] PID: 27444 TID: 24700 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 13 [2026-09-30T04:54:35.037Z] PID: 27444 TID: 24700 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 14 [2026-09-30T04:54:35.246Z] PID: 27444 TID: 27308 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig.load.succ]: [{"appUptime":0.8263096,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":438},"systemUptime":35501.8587202,"taxonomy":"statsig.load.succ","throttleCount":0,"timeSinceSystemResume":35501.8573095,"timestamp":17907440752463801,"weight":19.999996185302734}] 15 [2026-09-30T04:54:35.246Z] PID: 27444 TID: 27308 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 16 [2026-09-30T04:54:35.250Z] PID: 27444 TID: 24700 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 17 [2026-09-30T04:54:35.250Z] PID: 27444 TID: 24700 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 18 [2026-09-30T04:54:35.251Z] PID: 27444 TID: 24700 INFO (eax::services::language::init) Language init: resolved default language=[tr] 19 [2026-09-30T04:54:35.251Z] PID: 27444 TID: 24700 INFO (eax::services::language::init) Language init: language=[tr] 20 [2026-09-30T04:54:35.265Z] PID: 27444 TID: 24700 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 21 [2026-09-30T04:54:35.267Z] PID: 27444 TID: 27080 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 22 [2026-09-30T04:54:35.269Z] PID: 27444 TID: 27080 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 23 [2026-09-30T04:54:35.269Z] PID: 27444 TID: 27080 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 24 [2026-09-30T04:54:35.269Z] PID: 27444 TID: 27080 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-09-30T04:54:35.269Z] PID: 27444 TID: 27160 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8492952,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":35501.8817057,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":35501.8802952,"timestamp":17907440752693657,"weight":1.0}] 26 [2026-09-30T04:54:35.271Z] PID: 27444 TID: 27080 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-09-30T04:54:35.271Z] PID: 27444 TID: 27080 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 28 [2026-09-30T04:54:35.272Z] PID: 27444 TID: 27080 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 29 [2026-09-30T04:54:35.272Z] PID: 27444 TID: 27080 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 30 [2026-09-30T04:54:35.275Z] PID: 27444 TID: 21048 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 31 [2026-09-30T04:54:35.296Z] PID: 27444 TID: 24700 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [58310] 32 [2026-09-30T04:54:35.304Z] PID: 27444 TID: 11816 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8838659,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":35501.9162763,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":35501.9148658,"timestamp":17907440753039363,"weight":1.0}] 33 [2026-09-30T04:54:35.306Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790701522","updateType":"none","version":"13.796.0.6309"}] 34 [2026-09-30T04:54:35.306Z] PID: 27444 TID: 28132 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 35 [2026-09-30T04:54:35.306Z] PID: 27444 TID: 27308 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.886618,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":35501.9190284,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":35501.9176179,"timestamp":17907440753066883,"weight":1.0}] 36 [2026-09-30T04:54:35.309Z] PID: 27444 TID: 28132 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 37 [2026-09-30T04:54:35.310Z] PID: 27444 TID: 27308 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8872125,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1790744075000"},"systemUptime":35501.9196229,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":35501.9182124,"timestamp":17907440753072830,"weight":1.0}] 38 [2026-09-30T04:54:35.315Z] PID: 27444 TID: 27308 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8872259,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":35501.9196365,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":35501.9182258,"timestamp":17907440753072967,"weight":1.0}] 39 [2026-09-30T04:54:35.328Z] PID: 27444 TID: 27080 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 40 [2026-09-30T04:54:35.328Z] PID: 27444 TID: 27080 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-09-30T04:54:35.328Z] PID: 27444 TID: 27080 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 42 [2026-09-30T04:54:35.328Z] PID: 27444 TID: 27160 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9083451,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":35501.9407555,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":35501.9393451,"timestamp":17907440753284153,"weight":1.0}] 43 [2026-09-30T04:51:03.000Z] PID: 27444 TID: 28132 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790743863] drift[-212391.549ms] 44 [2026-09-30T04:51:03.026Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-09-30T04:51:03.027Z] PID: 27444 TID: 28132 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 46 [2026-09-30T04:51:03.173Z] PID: 27444 TID: 28120 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 47 [2026-09-30T04:51:03.173Z] PID: 27444 TID: 28120 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 48 [2026-09-30T04:51:03.173Z] PID: 27444 TID: 28132 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 49 [2026-09-30T04:51:03.174Z] PID: 27444 TID: 28132 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 50 [2026-09-30T04:51:03.243Z] PID: 27444 TID: 24700 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 51 [2026-09-30T04:51:03.243Z] PID: 27444 TID: 28132 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 52 [2026-09-30T04:51:03.244Z] PID: 27444 TID: 28132 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 53 [2026-09-30T04:51:03.244Z] PID: 27444 TID: 28132 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 54 [2026-09-30T04:51:03.244Z] PID: 27444 TID: 28132 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 55 [2026-09-30T04:51:03.246Z] PID: 27444 TID: 28132 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 56 [2026-09-30T04:51:03.246Z] PID: 27444 TID: 28132 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 57 [2026-09-30T04:51:03.249Z] PID: 27444 TID: 24700 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-09-30T04:51:03.250Z] PID: 27444 TID: 24700 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-09-30T04:51:03.362Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-09-30T04:51:09.679Z] PID: 27444 TID: 28052 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-09-30T04:51:09.679Z] PID: 27444 TID: 28132 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-09-30T04:51:09.679Z] PID: 27444 TID: 28132 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-09-30T05:06:03.493Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-09-30T05:06:03.493Z] PID: 27444 TID: 27160 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":901.464575,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.791.0.6304\",\"activationDate\":\"2026-09-25T02:18Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":36402.4969856,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":36402.495575,"timestamp":17907447634930969,"weight":100.0000991821289}] 65 [2026-09-30T05:21:03.635Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-09-30T05:36:03.768Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-09-30T05:51:03.797Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-09-30T06:06:03.931Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-09-30T06:21:04.058Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-09-30T06:36:04.193Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-09-30T06:51:04.216Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-09-30T07:06:04.365Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-09-30T07:21:04.504Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-09-30T07:36:04.679Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-09-30T07:51:04.674Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-09-30T08:06:04.808Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-09-30T08:21:04.943Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-09-30T08:36:05.084Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-09-30T08:51:05.081Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-09-30T09:06:05.247Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-09-30T09:21:05.379Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-09-30T09:36:05.506Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-09-30T09:51:04.000Z] PID: 27444 TID: 28132 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790761864] drift[875.235ms] 84 [2026-09-30T09:51:06.514Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-09-30T10:06:06.652Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-09-30T10:21:06.784Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-09-30T10:36:06.948Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-09-30T10:51:06.987Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-09-30T11:06:07.125Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-09-30T11:21:07.256Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-09-30T11:36:07.389Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-09-30T11:51:07.383Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-09-30T12:06:07.515Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-09-30T12:21:07.641Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-09-30T12:36:07.784Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-09-30T12:51:07.791Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-09-30T13:06:07.921Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-09-30T13:21:08.050Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-09-30T13:36:08.207Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-09-30T13:51:08.174Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-09-30T14:06:08.327Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-09-30T14:21:08.457Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-09-30T14:36:08.600Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-09-30T14:51:05.000Z] PID: 27444 TID: 28132 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790779865] drift[838.040ms] 105 [2026-09-30T14:51:09.591Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-09-30T15:06:09.743Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-09-30T15:21:09.871Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-09-30T15:36:09.997Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-09-30T15:51:09.964Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-09-30T16:06:10.130Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-09-30T16:21:10.271Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-09-30T16:36:10.397Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-09-30T16:51:10.380Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-09-30T17:06:10.529Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-09-30T17:21:10.658Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-09-30T17:36:10.786Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-09-30T17:51:10.822Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-09-30T18:06:10.961Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-09-30T18:21:11.093Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-09-30T18:36:11.244Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-09-30T18:51:11.236Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-09-30T19:06:11.412Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-09-30T19:21:11.559Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-09-30T19:36:11.692Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-09-30T19:51:11.682Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-09-30T20:06:11.819Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-09-30T20:21:11.956Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-09-30T20:36:12.081Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-09-30T20:51:06.000Z] PID: 27444 TID: 28132 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790801466] drift[862.601ms] 130 [2026-09-30T20:51:13.095Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-09-30T21:06:13.259Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-09-30T21:21:13.393Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-09-30T21:36:13.518Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-09-30T21:51:13.525Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-09-30T22:06:13.673Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-09-30T22:21:13.810Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-09-30T22:36:13.951Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-09-30T22:51:13.947Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-09-30T23:06:14.095Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-09-30T23:21:14.227Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-09-30T23:36:14.359Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-09-30T23:51:14.357Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-10-01T00:06:14.497Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-10-01T00:21:14.636Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-10-01T00:36:14.781Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-10-01T00:51:14.780Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-10-01T01:06:14.919Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-10-01T01:06:14.919Z] PID: 27444 TID: 22424 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":72912.7333858,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.791.0.6304\",\"activationDate\":\"2026-09-25T02:18Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":108413.7657963,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":108413.7643857,"timestamp":17908167749196623,"weight":100.0000991821289}] 149 [2026-10-01T01:21:15.071Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-10-01T01:36:15.202Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-10-01T01:51:07.000Z] PID: 27444 TID: 28132 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790819467] drift[850.286ms] 152 [2026-10-01T01:51:16.204Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-10-01T02:06:16.364Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-10-01T02:21:16.511Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-10-01T02:36:16.642Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-10-01T02:51:16.661Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-10-01T03:06:16.803Z] PID: 27444 TID: 28132 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-10-01T03:06:16.803Z] PID: 27444 TID: 27160 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":80113.8988364,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.791.0.6304\",\"activationDate\":\"2026-09-25T02:18Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":115614.9312469,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":115614.9298363,"timestamp":17908239768037244,"weight":100.0000991821289}] 159 [2026-10-01T03:18:07.366Z] PID: 27444 TID: 27452 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 160 [2026-10-01T03:18:07.366Z] PID: 27444 TID: 20524 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":80824.4612636,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":116325.4936742,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":116325.4922636,"timestamp":17908246873661514,"weight":1.0}] 1 [2026-10-01T05:01:50.061Z] PID: 21132 TID: 10604 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-01T05:01:50.061Z] PID: 21132 TID: 10604 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-01T05:01:50.076Z] PID: 21132 TID: 10604 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[21132] 4 [2026-10-01T05:01:50.076Z] PID: 21132 TID: 10604 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-10-01T05:01:50.077Z] PID: 21132 TID: 10604 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-01T05:01:50.079Z] PID: 21132 TID: 10604 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-10-01T05:01:50.080Z] PID: 21132 TID: 22716 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-01T05:01:50.372Z] PID: 21132 TID: 22716 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-10-01T05:01:50.374Z] PID: 21132 TID: 22716 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-10-01T05:01:50.395Z] PID: 21132 TID: 22716 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-10-01T05:01:50.396Z] PID: 21132 TID: 22716 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-10-01T05:01:50.396Z] PID: 21132 TID: 22716 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-10-01T05:01:50.398Z] PID: 21132 TID: 22716 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-10-01T05:01:50.401Z] PID: 21132 TID: 22716 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 15 [2026-10-01T05:01:50.401Z] PID: 21132 TID: 23416 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.3995333,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1790830910000"},"systemUptime":5982.0198771,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":5982.0245328,"timestamp":17908309104012974,"weight":1.0}] 16 [2026-10-01T05:01:50.401Z] PID: 21132 TID: 22716 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 17 [2026-10-01T05:01:50.550Z] PID: 21132 TID: 22716 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 18 [2026-10-01T05:01:50.782Z] PID: 21132 TID: 22716 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 19 [2026-10-01T05:01:50.782Z] PID: 21132 TID: 22716 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 20 [2026-10-01T05:01:50.782Z] PID: 21132 TID: 22716 INFO (eax::services::language::init) Language init: resolved default language=[tr] 21 [2026-10-01T05:01:50.782Z] PID: 21132 TID: 22716 INFO (eax::services::language::init) Language init: language=[tr] 22 [2026-10-01T05:01:50.795Z] PID: 21132 TID: 22716 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 23 [2026-10-01T05:01:50.797Z] PID: 21132 TID: 23404 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 24 [2026-10-01T05:01:50.798Z] PID: 21132 TID: 23404 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 25 [2026-10-01T05:01:50.798Z] PID: 21132 TID: 23404 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 26 [2026-10-01T05:01:50.798Z] PID: 21132 TID: 23404 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 27 [2026-10-01T05:01:50.798Z] PID: 21132 TID: 23424 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7967471,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":5982.4170907,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":5982.4217466,"timestamp":17908309107985106,"weight":1.0}] 28 [2026-10-01T05:01:50.799Z] PID: 21132 TID: 23404 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 29 [2026-10-01T05:01:50.800Z] PID: 21132 TID: 23404 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 30 [2026-10-01T05:01:50.800Z] PID: 21132 TID: 23404 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 31 [2026-10-01T05:01:50.800Z] PID: 21132 TID: 23404 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 32 [2026-10-01T05:01:50.801Z] PID: 21132 TID: 22716 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 33 [2026-10-01T05:01:50.801Z] PID: 21132 TID: 22716 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 34 [2026-10-01T05:01:50.803Z] PID: 21132 TID: 20248 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 35 [2026-10-01T05:01:50.818Z] PID: 21132 TID: 22716 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [51163] 36 [2026-10-01T05:01:50.821Z] PID: 21132 TID: 23404 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 37 [2026-10-01T05:01:50.821Z] PID: 21132 TID: 23404 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 38 [2026-10-01T05:01:50.821Z] PID: 21132 TID: 23404 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 39 [2026-10-01T05:01:50.821Z] PID: 21132 TID: 23416 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.800904,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1790830910000"},"systemUptime":5982.4212478,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":5982.4259035,"timestamp":17908309108026681,"weight":1.0}] 40 [2026-10-01T05:01:50.826Z] PID: 21132 TID: 23416 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8195437,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":5982.4398874,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":5982.4445432,"timestamp":17908309108213076,"weight":1.0}] 41 [2026-10-01T05:01:50.826Z] PID: 21132 TID: 23416 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8235088,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":5982.4438526,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":5982.4485084,"timestamp":17908309108252728,"weight":1.0}] 42 [2026-10-01T05:01:50.827Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790819476","updateType":"none","version":"13.796.0.6309"}] 43 [2026-10-01T05:01:50.827Z] PID: 21132 TID: 23572 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 44 [2026-10-01T05:01:50.828Z] PID: 21132 TID: 23416 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8253045,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":5982.4456482,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":5982.450304,"timestamp":17908309108270685,"weight":1.0}] 45 [2026-10-01T05:01:50.828Z] PID: 21132 TID: 23572 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 46 [2026-10-01T05:01:50.831Z] PID: 21132 TID: 23416 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8258184,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":5982.4461621,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":5982.4508178,"timestamp":17908309108275825,"weight":1.0}] 47 [2026-10-01T04:58:17.000Z] PID: 21132 TID: 23572 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790830697] drift[-213937.369ms] 48 [2026-10-01T04:58:17.028Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 49 [2026-10-01T04:58:17.029Z] PID: 21132 TID: 23572 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 50 [2026-10-01T04:58:17.204Z] PID: 21132 TID: 23180 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 51 [2026-10-01T04:58:17.204Z] PID: 21132 TID: 23180 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 52 [2026-10-01T04:58:17.204Z] PID: 21132 TID: 23572 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 53 [2026-10-01T04:58:17.204Z] PID: 21132 TID: 23572 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 54 [2026-10-01T04:58:17.279Z] PID: 21132 TID: 23572 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 55 [2026-10-01T04:58:17.279Z] PID: 21132 TID: 22716 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 56 [2026-10-01T04:58:17.279Z] PID: 21132 TID: 23572 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 57 [2026-10-01T04:58:17.280Z] PID: 21132 TID: 23572 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 58 [2026-10-01T04:58:17.280Z] PID: 21132 TID: 23572 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 59 [2026-10-01T04:58:17.280Z] PID: 21132 TID: 23572 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 60 [2026-10-01T04:58:17.281Z] PID: 21132 TID: 23572 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 61 [2026-10-01T04:58:17.284Z] PID: 21132 TID: 22716 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 62 [2026-10-01T04:58:17.285Z] PID: 21132 TID: 22716 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 63 [2026-10-01T04:58:17.401Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-01T04:58:23.950Z] PID: 21132 TID: 18984 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 65 [2026-10-01T04:58:23.950Z] PID: 21132 TID: 23572 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 66 [2026-10-01T04:58:23.950Z] PID: 21132 TID: 23572 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 67 [2026-10-01T05:13:17.535Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-10-01T05:28:17.672Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-10-01T05:43:17.824Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-10-01T05:58:17.828Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-10-01T06:13:17.958Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-10-01T06:28:18.095Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-10-01T06:43:18.227Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-10-01T06:58:18.000Z] PID: 21132 TID: 23572 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790837898] drift[811.730ms] 75 [2026-10-01T06:58:19.178Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-10-01T07:13:19.325Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-10-01T07:28:19.468Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-10-01T07:43:19.597Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-10-01T07:58:19.601Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-10-01T08:13:19.729Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-10-01T08:28:19.881Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-10-01T08:43:20.024Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-10-01T08:58:20.010Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-10-01T09:13:20.160Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-10-01T09:28:20.302Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-10-01T09:43:20.465Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-10-01T09:58:20.436Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-10-01T10:13:20.572Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-10-01T10:28:20.711Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-10-01T10:43:20.848Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-10-01T10:58:20.829Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-10-01T11:13:20.986Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-10-01T11:28:21.124Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-10-01T11:43:21.253Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-10-01T11:58:19.000Z] PID: 21132 TID: 23572 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790855899] drift[821.324ms] 96 [2026-10-01T11:58:22.214Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-10-01T12:13:22.378Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-10-01T12:28:22.520Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-10-01T12:43:22.671Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-10-01T12:58:22.671Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-10-01T13:13:22.812Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-10-01T13:28:22.952Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-10-01T13:43:23.091Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-10-01T13:58:23.089Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-10-01T14:13:23.223Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-10-01T14:28:23.350Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-10-01T14:43:23.498Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-10-01T14:58:23.521Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-10-01T15:13:23.661Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-10-01T15:28:23.815Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-10-01T15:43:23.945Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-10-01T15:58:23.928Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-10-01T16:13:24.078Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-10-01T16:28:24.210Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-10-01T16:43:24.352Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-10-01T16:58:20.000Z] PID: 21132 TID: 23572 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790873900] drift[844.847ms] 117 [2026-10-01T16:58:25.374Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-10-01T17:13:25.514Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-10-01T17:28:25.674Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-10-01T17:43:25.804Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-10-01T17:58:25.806Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-10-01T18:13:25.968Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-10-01T18:28:26.130Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-10-01T18:43:26.286Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-10-01T18:58:26.309Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-10-01T19:13:26.513Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-10-01T19:28:26.663Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-10-01T19:43:26.799Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-10-01T19:58:26.833Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-10-01T20:13:26.986Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-10-01T20:28:27.171Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-10-01T20:43:27.324Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-10-01T20:58:27.320Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-10-01T21:13:27.464Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-10-01T21:28:27.592Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-10-01T21:43:27.720Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-10-01T21:43:27.722Z] PID: 21132 TID: 23412 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":60310.9930789,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.791.0.6304\",\"activationDate\":\"2026-09-25T02:18Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":66292.6134227,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":66292.6180785,"timestamp":17908910077206782,"weight":100.0000991821289}] 138 [2026-10-01T21:58:21.000Z] PID: 21132 TID: 23572 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790891901] drift[850.187ms] 139 [2026-10-01T21:58:28.734Z] PID: 21132 TID: 23572 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-10-01T22:07:34.239Z] PID: 21132 TID: 10604 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 141 [2026-10-01T22:07:34.239Z] PID: 21132 TID: 23424 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":61756.6613734,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":67738.2817169,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":67738.2863729,"timestamp":17908924542391587,"weight":1.0}] 1 [2026-10-02T04:57:58.034Z] PID: 27268 TID: 27272 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-02T04:57:58.035Z] PID: 27268 TID: 27272 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-02T04:57:58.052Z] PID: 27268 TID: 27272 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[27268] 4 [2026-10-02T04:57:58.052Z] PID: 27268 TID: 27272 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-10-02T04:57:58.053Z] PID: 27268 TID: 27272 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-02T04:57:58.053Z] PID: 27268 TID: 27272 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-10-02T04:57:58.054Z] PID: 27268 TID: 27512 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-02T04:57:58.343Z] PID: 27268 TID: 27512 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-10-02T04:57:58.344Z] PID: 27268 TID: 27512 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-10-02T04:57:58.421Z] PID: 27268 TID: 27512 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 11 [2026-10-02T04:57:58.451Z] PID: 27268 TID: 25228 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.488544,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1790917078000"},"systemUptime":24389.0683301,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":24389.0665439,"timestamp":17909170784510719,"weight":1.0}] 12 [2026-10-02T04:57:58.451Z] PID: 27268 TID: 27512 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 13 [2026-10-02T04:57:58.608Z] PID: 27268 TID: 27512 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 14 [2026-10-02T04:57:58.828Z] PID: 27268 TID: 27512 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 15 [2026-10-02T04:57:58.828Z] PID: 27268 TID: 27512 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 16 [2026-10-02T04:57:58.828Z] PID: 27268 TID: 27512 INFO (eax::services::language::init) Language init: resolved default language=[tr] 17 [2026-10-02T04:57:58.828Z] PID: 27268 TID: 27512 INFO (eax::services::language::init) Language init: language=[tr] 18 [2026-10-02T04:57:58.843Z] PID: 27268 TID: 27512 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 19 [2026-10-02T04:57:58.845Z] PID: 27268 TID: 23488 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 20 [2026-10-02T04:57:58.846Z] PID: 27268 TID: 23488 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 21 [2026-10-02T04:57:58.846Z] PID: 27268 TID: 23488 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 22 [2026-10-02T04:57:58.846Z] PID: 27268 TID: 23488 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 23 [2026-10-02T04:57:58.846Z] PID: 27268 TID: 22004 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8842065,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":24389.4639923,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":24389.4622064,"timestamp":17909170788467339,"weight":1.0}] 24 [2026-10-02T04:57:58.848Z] PID: 27268 TID: 23488 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 25 [2026-10-02T04:57:58.848Z] PID: 27268 TID: 23488 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 26 [2026-10-02T04:57:58.849Z] PID: 27268 TID: 23488 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 27 [2026-10-02T04:57:58.849Z] PID: 27268 TID: 23488 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 28 [2026-10-02T04:57:58.854Z] PID: 27268 TID: 26796 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 29 [2026-10-02T04:57:58.868Z] PID: 27268 TID: 23488 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 30 [2026-10-02T04:57:58.868Z] PID: 27268 TID: 23488 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 31 [2026-10-02T04:57:58.868Z] PID: 27268 TID: 23488 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 32 [2026-10-02T04:57:58.868Z] PID: 27268 TID: 25228 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8881622,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1790917078000"},"systemUptime":24389.4679483,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":24389.4661621,"timestamp":17909170788506903,"weight":1.0}] 33 [2026-10-02T04:57:58.869Z] PID: 27268 TID: 27512 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [49894] 34 [2026-10-02T04:57:58.874Z] PID: 27268 TID: 25228 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9061852,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":24389.4859714,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":24389.4841851,"timestamp":17909170788687130,"weight":1.0}] 35 [2026-10-02T04:57:58.876Z] PID: 27268 TID: 24336 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.913718,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":24389.4935042,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":24389.491718,"timestamp":17909170788762460,"weight":1.0}] 36 [2026-10-02T04:57:58.878Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1790884706","updateType":"none","version":"13.796.0.6309"}] 37 [2026-10-02T04:57:58.878Z] PID: 27268 TID: 27692 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 38 [2026-10-02T04:57:58.878Z] PID: 27268 TID: 24336 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9155035,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":24389.4952895,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":24389.4935034,"timestamp":17909170788780314,"weight":1.0}] 39 [2026-10-02T04:57:58.880Z] PID: 27268 TID: 27692 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-10-02T04:57:58.881Z] PID: 27268 TID: 24336 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9160068,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":24389.495793,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":24389.4940067,"timestamp":17909170788785350,"weight":1.0}] 41 [2026-10-02T04:54:25.000Z] PID: 27268 TID: 27692 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790916865] drift[-213983.668ms] 42 [2026-10-02T04:54:25.027Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-10-02T04:54:25.028Z] PID: 27268 TID: 27692 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-10-02T04:54:25.160Z] PID: 27268 TID: 27652 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-10-02T04:54:25.160Z] PID: 27268 TID: 27652 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-10-02T04:54:25.160Z] PID: 27268 TID: 27692 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-10-02T04:54:25.161Z] PID: 27268 TID: 27692 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-10-02T04:54:25.199Z] PID: 27268 TID: 27512 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 49 [2026-10-02T04:54:25.200Z] PID: 27268 TID: 27692 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 50 [2026-10-02T04:54:25.200Z] PID: 27268 TID: 27692 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 51 [2026-10-02T04:54:25.200Z] PID: 27268 TID: 27692 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 52 [2026-10-02T04:54:25.200Z] PID: 27268 TID: 27692 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 53 [2026-10-02T04:54:25.200Z] PID: 27268 TID: 27692 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 54 [2026-10-02T04:54:25.201Z] PID: 27268 TID: 27692 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 55 [2026-10-02T04:54:25.204Z] PID: 27268 TID: 27512 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 56 [2026-10-02T04:54:25.205Z] PID: 27268 TID: 27512 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 57 [2026-10-02T04:54:25.302Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-10-02T04:54:31.859Z] PID: 27268 TID: 26300 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 59 [2026-10-02T04:54:31.859Z] PID: 27268 TID: 27692 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 60 [2026-10-02T04:54:31.859Z] PID: 27268 TID: 27692 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 61 [2026-10-02T05:09:25.437Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-10-02T05:24:25.564Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-10-02T05:39:25.712Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-02T05:54:25.732Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-10-02T06:09:25.870Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-10-02T06:24:26.006Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-10-02T06:39:26.174Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-10-02T06:54:26.170Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-10-02T07:09:26.303Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-10-02T07:09:26.303Z] PID: 27268 TID: 22004 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":8102.6244847,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.791.0.6304\",\"activationDate\":\"2026-09-25T02:18Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":32491.2042708,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":32491.2024846,"timestamp":17909249663036146,"weight":100.0000991821289}] 71 [2026-10-02T07:24:26.458Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-10-02T07:39:26.592Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-10-02T07:54:26.595Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-10-02T08:09:26.731Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-10-02T08:24:26.858Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-10-02T08:39:27.021Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-10-02T08:54:27.076Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-10-02T09:09:27.210Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-10-02T09:24:27.351Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-10-02T09:39:27.520Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-10-02T09:54:26.000Z] PID: 27268 TID: 27692 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790934866] drift[777.673ms] 82 [2026-10-02T09:54:28.431Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-10-02T10:09:28.578Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-10-02T10:24:28.703Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-10-02T10:39:28.854Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-10-02T10:54:28.846Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-10-02T11:09:28.993Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-10-02T11:24:29.130Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-10-02T11:39:29.257Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-10-02T11:54:29.278Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-10-02T12:09:29.412Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-10-02T12:24:29.553Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-10-02T12:39:29.687Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-10-02T12:54:29.667Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-10-02T13:09:29.797Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-10-02T13:24:29.932Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-10-02T13:39:30.073Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-10-02T13:54:27.000Z] PID: 27268 TID: 27692 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790949267] drift[872.697ms] 99 [2026-10-02T13:54:31.079Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-10-02T14:09:31.209Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-10-02T14:24:31.364Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-10-02T14:39:31.532Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-10-02T14:54:31.529Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-10-02T15:09:31.661Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-10-02T15:24:31.800Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-10-02T15:39:31.929Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-10-02T15:54:31.935Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-10-02T16:09:32.117Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-10-02T16:24:32.251Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-10-02T16:39:32.384Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-10-02T16:54:32.372Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-10-02T17:09:32.541Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-10-02T17:24:32.680Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-10-02T17:39:32.837Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-10-02T17:54:32.867Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-10-02T18:09:33.005Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-10-02T18:24:33.142Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-10-02T18:39:33.282Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-10-02T18:54:28.000Z] PID: 27268 TID: 27692 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790967268] drift[865.982ms] 120 [2026-10-02T18:54:34.285Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-10-02T19:09:34.458Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-10-02T19:24:34.596Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-10-02T19:39:34.733Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-10-02T19:54:34.744Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-10-02T20:09:34.877Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-10-02T20:24:35.003Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-10-02T20:39:35.137Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-10-02T20:54:35.143Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-10-02T21:09:35.283Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-10-02T21:24:35.416Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-10-02T21:39:35.551Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-10-02T21:54:35.537Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-10-02T22:09:35.691Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-10-02T22:24:35.824Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-10-02T22:39:35.954Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-10-02T22:54:35.980Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-10-02T23:09:36.117Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-10-02T23:24:36.246Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-10-02T23:39:36.385Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-10-02T23:54:36.379Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-10-03T00:09:36.531Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-10-03T00:24:36.669Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-10-03T00:39:36.796Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-10-03T00:54:29.000Z] PID: 27268 TID: 27692 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1790988869] drift[859.624ms] 145 [2026-10-03T00:54:37.784Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-10-03T01:09:37.917Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-10-03T01:24:38.052Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-10-03T01:39:38.183Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-10-03T01:54:38.191Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-10-03T02:09:38.325Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-10-03T02:24:38.461Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-10-03T02:39:38.590Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-10-03T02:54:38.599Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-10-03T03:09:38.732Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-10-03T03:24:38.864Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-10-03T03:39:39.006Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-10-03T03:54:39.007Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-10-03T04:09:39.151Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-10-03T04:24:39.304Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-10-03T04:39:39.440Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 161 [2026-10-03T04:54:39.448Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-10-03T05:09:39.611Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 163 [2026-10-03T05:20:46.612Z] PID: 27268 TID: 27464 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 164 [2026-10-03T05:20:46.612Z] PID: 27268 TID: 27464 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 165 [2026-10-03T05:20:46.612Z] PID: 27268 TID: 27692 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 166 [2026-10-03T05:20:46.612Z] PID: 27268 TID: 27692 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 167 [2026-10-03T05:20:46.613Z] PID: 27268 TID: 27692 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 168 [2026-10-03T05:20:46.613Z] PID: 27268 TID: 27692 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 169 [2026-10-03T05:20:46.613Z] PID: 27268 TID: 27512 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 170 [2026-10-03T05:20:46.615Z] PID: 27268 TID: 27512 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 171 [2026-10-03T05:20:46.615Z] PID: 27268 TID: 27512 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 172 [2026-10-03T05:20:46.615Z] PID: 27268 TID: 27692 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 173 [2026-10-03T05:20:46.615Z] PID: 27268 TID: 27692 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 174 [2026-10-03T05:20:46.615Z] PID: 27268 TID: 27692 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 175 [2026-10-03T05:20:46.756Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 176 [2026-10-03T05:20:46.759Z] PID: 27268 TID: 27512 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 177 [2026-10-03T05:20:46.917Z] PID: 27268 TID: 27512 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 178 [2026-10-03T05:20:54.029Z] PID: 27268 TID: 14036 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 179 [2026-10-03T05:20:54.030Z] PID: 27268 TID: 27692 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 180 [2026-10-03T05:20:54.030Z] PID: 27268 TID: 27692 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 181 [2026-10-03T05:35:46.884Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-10-03T05:50:47.037Z] PID: 27268 TID: 27692 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-10-03T05:54:30.000Z] PID: 27268 TID: 27692 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791006870] drift[872.324ms] 1 [2026-10-04T07:05:11.213Z] PID: 29768 TID: 28952 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-04T07:05:11.213Z] PID: 29768 TID: 28952 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-04T07:05:11.227Z] PID: 29768 TID: 28952 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[29768] 4 [2026-10-04T07:05:11.227Z] PID: 29768 TID: 28952 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-10-04T07:05:11.228Z] PID: 29768 TID: 28952 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-04T07:05:11.229Z] PID: 29768 TID: 28952 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-10-04T07:05:11.230Z] PID: 29768 TID: 6504 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-04T07:05:11.591Z] PID: 29768 TID: 6504 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-10-04T07:05:11.591Z] PID: 29768 TID: 6504 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-10-04T07:05:11.593Z] PID: 29768 TID: 6504 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 11 [2026-10-04T07:05:11.594Z] PID: 29768 TID: 30628 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.4399052,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1791097511000"},"systemUptime":60908.2035485,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":60908.2049051,"timestamp":17910975115941367,"weight":1.0}] 12 [2026-10-04T07:05:11.594Z] PID: 29768 TID: 6504 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 13 [2026-10-04T07:05:11.726Z] PID: 29768 TID: 6504 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 14 [2026-10-04T07:05:12.021Z] PID: 29768 TID: 6504 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 15 [2026-10-04T07:05:12.021Z] PID: 29768 TID: 6504 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 16 [2026-10-04T07:05:12.022Z] PID: 29768 TID: 6504 INFO (eax::services::language::init) Language init: resolved default language=[tr] 17 [2026-10-04T07:05:12.022Z] PID: 29768 TID: 6504 INFO (eax::services::language::init) Language init: language=[tr] 18 [2026-10-04T07:05:12.035Z] PID: 29768 TID: 6504 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 19 [2026-10-04T07:05:12.036Z] PID: 29768 TID: 29076 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 20 [2026-10-04T07:05:12.037Z] PID: 29768 TID: 29076 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 21 [2026-10-04T07:05:12.037Z] PID: 29768 TID: 29076 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 22 [2026-10-04T07:05:12.038Z] PID: 29768 TID: 29076 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 23 [2026-10-04T07:05:12.038Z] PID: 29768 TID: 30672 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8838839,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":60908.6475272,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":60908.6488839,"timestamp":17910975120381149,"weight":1.0}] 24 [2026-10-04T07:05:12.039Z] PID: 29768 TID: 29076 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 25 [2026-10-04T07:05:12.040Z] PID: 29768 TID: 29076 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 26 [2026-10-04T07:05:12.040Z] PID: 29768 TID: 29076 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 27 [2026-10-04T07:05:12.040Z] PID: 29768 TID: 29076 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 28 [2026-10-04T07:05:12.043Z] PID: 29768 TID: 10924 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 29 [2026-10-04T07:05:12.058Z] PID: 29768 TID: 6504 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [60320] 30 [2026-10-04T07:05:12.058Z] PID: 29768 TID: 29076 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 31 [2026-10-04T07:05:12.058Z] PID: 29768 TID: 29076 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 32 [2026-10-04T07:05:12.058Z] PID: 29768 TID: 29076 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 33 [2026-10-04T07:05:12.058Z] PID: 29768 TID: 30628 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.8879545,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1791097512000"},"systemUptime":60908.6515978,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":60908.6529544,"timestamp":17910975120421861,"weight":1.0}] 34 [2026-10-04T07:05:12.063Z] PID: 29768 TID: 30628 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9044663,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":60908.6681097,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":60908.6694663,"timestamp":17910975120586975,"weight":1.0}] 35 [2026-10-04T07:05:12.064Z] PID: 29768 TID: 4500 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.910502,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":60908.6741454,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":60908.675502,"timestamp":17910975120647334,"weight":1.0}] 36 [2026-10-04T07:05:12.066Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1791003279","updateType":"none","version":"13.796.0.6309"}] 37 [2026-10-04T07:05:12.066Z] PID: 29768 TID: 21580 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 38 [2026-10-04T07:05:12.066Z] PID: 29768 TID: 4500 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9123493,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":60908.6759926,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":60908.6773493,"timestamp":17910975120665806,"weight":1.0}] 39 [2026-10-04T07:05:12.068Z] PID: 29768 TID: 21580 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-10-04T07:05:12.070Z] PID: 29768 TID: 4500 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9128033,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":60908.6764467,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":60908.6778033,"timestamp":17910975120670348,"weight":1.0}] 41 [2026-10-04T07:05:12.208Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 42 [2026-10-04T07:01:38.000Z] PID: 29768 TID: 21580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791097298] drift[-214209.305ms] 43 [2026-10-04T07:01:38.000Z] PID: 29768 TID: 21580 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 44 [2026-10-04T07:01:38.128Z] PID: 29768 TID: 13552 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 45 [2026-10-04T07:01:38.128Z] PID: 29768 TID: 13552 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 46 [2026-10-04T07:01:38.128Z] PID: 29768 TID: 21580 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 47 [2026-10-04T07:01:38.128Z] PID: 29768 TID: 21580 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 48 [2026-10-04T07:01:38.172Z] PID: 29768 TID: 21580 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 49 [2026-10-04T07:01:38.172Z] PID: 29768 TID: 6504 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 50 [2026-10-04T07:01:38.172Z] PID: 29768 TID: 21580 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 51 [2026-10-04T07:01:38.173Z] PID: 29768 TID: 21580 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 52 [2026-10-04T07:01:38.173Z] PID: 29768 TID: 21580 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 53 [2026-10-04T07:01:38.173Z] PID: 29768 TID: 21580 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 54 [2026-10-04T07:01:38.173Z] PID: 29768 TID: 21580 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 55 [2026-10-04T07:01:38.177Z] PID: 29768 TID: 6504 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 56 [2026-10-04T07:01:38.178Z] PID: 29768 TID: 6504 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 57 [2026-10-04T07:01:38.277Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-10-04T07:01:45.377Z] PID: 29768 TID: 29000 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 59 [2026-10-04T07:01:45.377Z] PID: 29768 TID: 21580 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 60 [2026-10-04T07:01:45.377Z] PID: 29768 TID: 21580 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 61 [2026-10-04T07:16:38.423Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-10-04T07:31:38.576Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-10-04T07:46:38.721Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-04T08:01:38.727Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-10-04T08:16:38.875Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-10-04T08:31:39.016Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-10-04T08:46:39.166Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-10-04T09:01:39.167Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-10-04T09:16:39.295Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-10-04T09:31:39.429Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-10-04T09:46:39.567Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-10-04T10:01:39.000Z] PID: 29768 TID: 21580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791108099] drift[868.025ms] 73 [2026-10-04T10:01:40.566Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-10-04T10:16:40.704Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-10-04T10:31:40.837Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-10-04T10:46:40.975Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-10-04T11:01:40.982Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-10-04T11:16:41.125Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-10-04T11:31:41.269Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-10-04T11:46:41.403Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-10-04T12:01:41.432Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-10-04T12:16:41.569Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-10-04T12:31:41.732Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-10-04T12:46:41.873Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-10-04T13:01:41.872Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-10-04T13:16:42.013Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-10-04T13:31:42.196Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-10-04T13:46:42.332Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-10-04T14:01:42.312Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-10-04T14:16:42.443Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-10-04T14:31:42.576Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-10-04T14:46:42.741Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-10-04T15:01:40.000Z] PID: 29768 TID: 21580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791126100] drift[872.056ms] 94 [2026-10-04T15:01:43.753Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-10-04T15:16:43.890Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-10-04T15:31:44.022Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-10-04T15:46:44.164Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-10-04T16:01:44.164Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-10-04T16:16:44.330Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-10-04T16:31:44.470Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-10-04T16:46:44.638Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-10-04T17:01:44.635Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-10-04T17:16:44.774Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-10-04T17:31:44.922Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-10-04T17:46:45.055Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-10-04T18:01:45.051Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-10-04T18:16:45.191Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-10-04T18:31:45.362Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-10-04T18:46:45.500Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-10-04T19:01:45.489Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-10-04T19:16:45.620Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-10-04T19:31:45.760Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-10-04T19:46:45.893Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-10-04T20:01:41.000Z] PID: 29768 TID: 21580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791144101] drift[835.188ms] 115 [2026-10-04T20:01:46.861Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-10-04T20:16:46.986Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-10-04T20:31:47.114Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-10-04T20:46:47.266Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-10-04T21:01:47.319Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-10-04T21:16:47.463Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-10-04T21:31:47.603Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-10-04T21:46:47.744Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-10-04T22:01:47.740Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-10-04T22:16:47.879Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-10-04T22:31:48.016Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-10-04T22:46:48.151Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-10-04T23:01:48.152Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-10-04T23:16:48.284Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-10-04T23:31:48.412Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-10-04T23:46:48.549Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-10-05T00:01:48.520Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-10-05T00:16:48.656Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-10-05T00:31:48.789Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-10-05T00:46:48.928Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-10-05T01:01:42.000Z] PID: 29768 TID: 21580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791162102] drift[860.279ms] 136 [2026-10-05T01:01:49.919Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-10-05T01:16:50.058Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-10-05T01:31:50.186Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-10-05T01:46:50.322Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-10-05T02:01:50.323Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-10-05T02:16:50.455Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-10-05T02:31:50.607Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-10-05T02:46:50.742Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-10-05T03:01:50.754Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-10-05T03:16:50.879Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-10-05T03:31:51.009Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-10-05T03:46:51.138Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-10-05T04:01:51.128Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-10-05T04:16:51.267Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-10-05T04:31:51.411Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-10-05T04:46:51.552Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-10-05T05:01:47.803Z] PID: 29768 TID: 13552 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 153 [2026-10-05T05:01:47.803Z] PID: 29768 TID: 13552 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 154 [2026-10-05T05:01:47.803Z] PID: 29768 TID: 21580 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 155 [2026-10-05T05:01:47.803Z] PID: 29768 TID: 21580 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 156 [2026-10-05T05:01:47.804Z] PID: 29768 TID: 21580 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 157 [2026-10-05T05:01:47.804Z] PID: 29768 TID: 6504 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 158 [2026-10-05T05:01:47.804Z] PID: 29768 TID: 21580 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 159 [2026-10-05T05:01:47.805Z] PID: 29768 TID: 6504 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 160 [2026-10-05T05:01:47.805Z] PID: 29768 TID: 6504 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 161 [2026-10-05T05:01:47.806Z] PID: 29768 TID: 21580 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 162 [2026-10-05T05:01:47.806Z] PID: 29768 TID: 21580 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 163 [2026-10-05T05:01:47.806Z] PID: 29768 TID: 21580 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 164 [2026-10-05T05:01:47.955Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 165 [2026-10-05T05:01:47.958Z] PID: 29768 TID: 6504 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 166 [2026-10-05T05:01:48.128Z] PID: 29768 TID: 6504 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 167 [2026-10-05T05:01:55.344Z] PID: 29768 TID: 26732 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 168 [2026-10-05T05:01:55.344Z] PID: 29768 TID: 21580 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 169 [2026-10-05T05:01:55.344Z] PID: 29768 TID: 21580 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 170 [2026-10-05T05:16:48.095Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 171 [2026-10-05T05:31:48.249Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 172 [2026-10-05T05:46:48.378Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 173 [2026-10-05T06:01:48.362Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 174 [2026-10-05T06:16:48.504Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 175 [2026-10-05T06:31:48.689Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 176 [2026-10-05T06:46:48.824Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 177 [2026-10-05T07:01:43.000Z] PID: 29768 TID: 21580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791183703] drift[835.869ms] 178 [2026-10-05T07:01:49.799Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 179 [2026-10-05T07:16:49.952Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-10-05T07:31:50.193Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-10-05T07:46:50.346Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-10-05T08:01:50.343Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-10-05T08:16:50.471Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 184 [2026-10-05T08:31:50.599Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-10-05T08:46:50.757Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-10-05T09:01:50.750Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-10-05T09:16:50.895Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-10-05T09:31:51.030Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-10-05T09:46:51.190Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 190 [2026-10-05T10:01:51.193Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 191 [2026-10-05T10:16:51.334Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-10-05T10:31:51.487Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 193 [2026-10-05T10:46:51.847Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 194 [2026-10-05T11:01:44.000Z] PID: 29768 TID: 21580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791198104] drift[819.286ms] 195 [2026-10-05T11:01:52.791Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 196 [2026-10-05T11:16:52.932Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 197 [2026-10-05T11:31:53.073Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 198 [2026-10-05T11:46:53.206Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 199 [2026-10-05T12:01:53.226Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 200 [2026-10-05T12:16:53.381Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 201 [2026-10-05T12:31:53.564Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 202 [2026-10-05T12:31:53.565Z] PID: 29768 TID: 30628 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":106214.7122114,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.796.0.6309","response":"{\"minimum\":{\"version\":\"13.791.0.6304\",\"activationDate\":\"2026-09-25T02:18Z\"},\"recommended\":{\"version\":\"13.796.0.6309\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":167122.4758547,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":167122.4772114,"timestamp":17912035135649300,"weight":100.0000991821289}] 203 [2026-10-05T12:46:53.712Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 204 [2026-10-05T13:01:53.715Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 205 [2026-10-05T13:16:53.846Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 206 [2026-10-05T13:31:53.984Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 207 [2026-10-05T13:46:54.152Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 208 [2026-10-05T14:01:54.159Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 209 [2026-10-05T14:16:54.331Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 210 [2026-10-05T14:31:54.481Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 211 [2026-10-05T14:46:54.620Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 212 [2026-10-05T15:01:54.644Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 213 [2026-10-05T15:16:54.793Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 214 [2026-10-05T15:31:54.960Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 215 [2026-10-05T15:46:55.149Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 216 [2026-10-05T16:01:55.130Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 217 [2026-10-05T16:16:55.277Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 218 [2026-10-05T16:31:55.418Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 219 [2026-10-05T16:46:55.571Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 220 [2026-10-05T17:01:45.000Z] PID: 29768 TID: 21580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791219705] drift[836.357ms] 221 [2026-10-05T17:01:56.547Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 222 [2026-10-05T17:16:56.693Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 223 [2026-10-05T17:31:56.832Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 224 [2026-10-05T17:46:56.967Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 225 [2026-10-05T18:01:56.976Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 226 [2026-10-05T18:16:57.134Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 227 [2026-10-05T18:31:57.269Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 228 [2026-10-05T18:46:57.409Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 229 [2026-10-05T19:01:57.404Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 230 [2026-10-05T19:16:57.547Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 231 [2026-10-05T19:31:57.678Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 232 [2026-10-05T19:46:57.849Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 233 [2026-10-05T20:01:57.851Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 234 [2026-10-05T20:16:57.980Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 235 [2026-10-05T20:31:58.126Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 236 [2026-10-05T20:46:58.255Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 237 [2026-10-05T21:01:46.000Z] PID: 29768 TID: 21580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791234106] drift[868.122ms] 238 [2026-10-05T21:01:59.252Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 239 [2026-10-05T21:16:59.388Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 240 [2026-10-05T21:31:59.534Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 241 [2026-10-05T21:46:59.676Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 242 [2026-10-05T22:01:59.648Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 243 [2026-10-05T22:16:59.797Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 244 [2026-10-05T22:31:59.936Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 245 [2026-10-05T22:47:00.078Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 246 [2026-10-05T23:02:00.036Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 247 [2026-10-05T23:17:00.164Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 248 [2026-10-05T23:32:00.304Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 249 [2026-10-05T23:47:00.439Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 250 [2026-10-06T00:02:00.436Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 251 [2026-10-06T00:17:00.570Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 252 [2026-10-06T00:32:00.712Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 253 [2026-10-06T00:47:00.848Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 254 [2026-10-06T01:02:00.839Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 255 [2026-10-06T01:17:00.966Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 256 [2026-10-06T01:32:01.134Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 257 [2026-10-06T01:47:01.271Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 258 [2026-10-06T02:01:47.000Z] PID: 29768 TID: 21580 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791252107] drift[852.158ms] 259 [2026-10-06T02:02:02.266Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 260 [2026-10-06T02:17:02.409Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 261 [2026-10-06T02:32:02.555Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 262 [2026-10-06T02:47:02.685Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 263 [2026-10-06T03:02:02.703Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 264 [2026-10-06T03:17:02.832Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 265 [2026-10-06T03:32:02.968Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 266 [2026-10-06T03:47:03.130Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 267 [2026-10-06T04:02:03.150Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 268 [2026-10-06T04:17:03.286Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 269 [2026-10-06T04:32:03.441Z] PID: 29768 TID: 21580 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 270 [2026-10-06T04:36:08.756Z] PID: 29768 TID: 28952 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 271 [2026-10-06T04:36:08.759Z] PID: 29768 TID: 30628 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":164069.2477111,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":224977.0113544,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":224977.0127111,"timestamp":17912613687569193,"weight":1.0}] 1 [2026-10-06T05:02:34.963Z] PID: 22476 TID: 22480 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-06T05:02:34.963Z] PID: 22476 TID: 22480 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-06T05:02:34.977Z] PID: 22476 TID: 22480 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[22476] 4 [2026-10-06T05:02:34.977Z] PID: 22476 TID: 22480 INFO (eax::apps::utils::logAppInfo) Version: 13.796.0-6309-3bd262d82 5 [2026-10-06T05:02:34.978Z] PID: 22476 TID: 22480 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-06T05:02:34.978Z] PID: 22476 TID: 22480 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe] 7 [2026-10-06T05:02:34.979Z] PID: 22476 TID: 24308 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-06T05:02:35.248Z] PID: 22476 TID: 24308 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-10-06T05:02:35.249Z] PID: 22476 TID: 24308 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-10-06T05:02:35.267Z] PID: 22476 TID: 24308 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-10-06T05:02:35.268Z] PID: 22476 TID: 24308 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-10-06T05:02:35.268Z] PID: 22476 TID: 24308 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-10-06T05:02:35.268Z] PID: 22476 TID: 24308 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-10-06T05:02:35.269Z] PID: 22476 TID: 24308 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 15 [2026-10-06T05:02:35.269Z] PID: 22476 TID: 24376 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.3584097,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"false","time":"1791262955000"},"systemUptime":1348.8908271,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":1348.8894097,"timestamp":17912629552692307,"weight":1.0}] 16 [2026-10-06T05:02:35.269Z] PID: 22476 TID: 24308 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [false] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 17 [2026-10-06T05:02:35.436Z] PID: 22476 TID: 24308 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 18 [2026-10-06T05:02:35.657Z] PID: 22476 TID: 24308 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 19 [2026-10-06T05:02:35.657Z] PID: 22476 TID: 24308 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 20 [2026-10-06T05:02:35.657Z] PID: 22476 TID: 24308 INFO (eax::services::language::init) Language init: resolved default language=[tr] 21 [2026-10-06T05:02:35.657Z] PID: 22476 TID: 24308 INFO (eax::services::language::init) Language init: language=[tr] 22 [2026-10-06T05:02:35.671Z] PID: 22476 TID: 24308 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 23 [2026-10-06T05:02:35.672Z] PID: 22476 TID: 24388 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 24 [2026-10-06T05:02:35.673Z] PID: 22476 TID: 24388 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 25 [2026-10-06T05:02:35.673Z] PID: 22476 TID: 24388 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 26 [2026-10-06T05:02:35.673Z] PID: 22476 TID: 24388 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 27 [2026-10-06T05:02:35.673Z] PID: 22476 TID: 24368 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.763051,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":1349.2954683,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":1349.2940511,"timestamp":17912629556738716,"weight":1.0}] 28 [2026-10-06T05:02:35.674Z] PID: 22476 TID: 24388 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 29 [2026-10-06T05:02:35.675Z] PID: 22476 TID: 24388 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 30 [2026-10-06T05:02:35.675Z] PID: 22476 TID: 24388 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 31 [2026-10-06T05:02:35.675Z] PID: 22476 TID: 24388 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 32 [2026-10-06T05:02:35.676Z] PID: 22476 TID: 24308 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 33 [2026-10-06T05:02:35.677Z] PID: 22476 TID: 24308 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 34 [2026-10-06T05:02:35.678Z] PID: 22476 TID: 24352 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 35 [2026-10-06T05:02:35.689Z] PID: 22476 TID: 24308 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [62405] 36 [2026-10-06T05:02:35.696Z] PID: 22476 TID: 24376 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.7669827,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1791262955000"},"systemUptime":1349.2994,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":1349.2979827,"timestamp":17912629556778036,"weight":1.0}] 37 [2026-10-06T05:02:35.697Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1791261123","updateType":"none","version":"13.796.0.6309"}] 38 [2026-10-06T05:02:35.697Z] PID: 22476 TID: 24796 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 39 [2026-10-06T05:02:35.699Z] PID: 22476 TID: 24796 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-10-06T05:02:35.700Z] PID: 22476 TID: 24376 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7852524,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":1349.3176696,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":1349.3162524,"timestamp":17912629556960730,"weight":1.0}] 41 [2026-10-06T05:02:35.702Z] PID: 22476 TID: 24376 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.786972,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3776","ecod":"0"},"systemUptime":1349.3193893,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":1349.317972,"timestamp":17912629556977928,"weight":1.0}] 42 [2026-10-06T05:02:35.705Z] PID: 22476 TID: 24376 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7876098,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":1349.3200271,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":1349.3186097,"timestamp":17912629556984307,"weight":1.0}] 43 [2026-10-06T05:02:35.706Z] PID: 22476 TID: 24388 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 44 [2026-10-06T05:02:35.706Z] PID: 22476 TID: 24388 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 45 [2026-10-06T05:02:35.706Z] PID: 22476 TID: 24388 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 46 [2026-10-06T05:02:35.707Z] PID: 22476 TID: 24384 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.796161,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":1349.3285783,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":1349.327161,"timestamp":17912629557069816,"weight":1.0}] 47 [2026-10-06T04:59:00.000Z] PID: 22476 TID: 24796 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791262740] drift[-215799.147ms] 48 [2026-10-06T04:59:00.026Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 49 [2026-10-06T04:59:00.027Z] PID: 22476 TID: 24796 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 50 [2026-10-06T04:59:00.241Z] PID: 22476 TID: 24784 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 51 [2026-10-06T04:59:00.241Z] PID: 22476 TID: 24784 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 52 [2026-10-06T04:59:00.241Z] PID: 22476 TID: 24796 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 53 [2026-10-06T04:59:00.241Z] PID: 22476 TID: 24796 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 54 [2026-10-06T04:59:00.244Z] PID: 22476 TID: 24796 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 55 [2026-10-06T04:59:00.245Z] PID: 22476 TID: 24308 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 56 [2026-10-06T04:59:00.245Z] PID: 22476 TID: 24796 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 57 [2026-10-06T04:59:00.245Z] PID: 22476 TID: 24796 ERROR (eax::systemUtils::details::getProtocolAppPath) EAEgsLauncher.exe app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe] 58 [2026-10-06T04:59:00.245Z] PID: 22476 TID: 24796 ERROR (`anonymous-namespace'::updateEpic2EARegistryKeys) Epic2EA path could not be resolved 59 [2026-10-06T04:59:00.246Z] PID: 22476 TID: 24796 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 60 [2026-10-06T04:59:00.247Z] PID: 22476 TID: 24796 WARN (eax::services::featureFlags::getFeatureValue) Experiment [http_range_validation] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 61 [2026-10-06T04:59:00.250Z] PID: 22476 TID: 24308 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 62 [2026-10-06T04:59:00.251Z] PID: 22476 TID: 24308 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 63 [2026-10-06T04:59:00.352Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-06T04:59:06.919Z] PID: 22476 TID: 24660 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 65 [2026-10-06T04:59:06.919Z] PID: 22476 TID: 24796 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 66 [2026-10-06T04:59:06.919Z] PID: 22476 TID: 24796 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 67 [2026-10-06T05:14:00.484Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-10-06T05:29:00.625Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-10-06T05:44:00.769Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-10-06T05:59:00.756Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-10-06T06:14:00.911Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-10-06T06:29:01.041Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-10-06T06:44:01.167Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-10-06T06:59:01.159Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-10-06T07:14:01.294Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-10-06T07:29:01.483Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-10-06T07:44:01.624Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-10-06T07:59:01.606Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-10-06T08:14:01.741Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-10-06T08:29:01.895Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-10-06T08:44:02.028Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-10-06T08:59:02.028Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-10-06T09:14:02.156Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-10-06T09:29:02.284Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-10-06T09:44:02.448Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-10-06T09:59:01.000Z] PID: 22476 TID: 24796 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791280741] drift[868.645ms] 87 [2026-10-06T09:59:03.450Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-10-06T10:14:03.578Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-10-06T10:29:03.745Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-10-06T10:44:03.926Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-10-06T10:59:03.919Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-10-06T11:14:04.085Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-10-06T11:29:04.221Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-10-06T11:44:04.369Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-10-06T11:59:04.376Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-10-06T12:14:04.502Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-10-06T12:29:04.646Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-10-06T12:44:04.776Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-10-06T12:59:04.781Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-10-06T13:14:04.914Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-10-06T13:29:05.053Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-10-06T13:44:05.181Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-10-06T13:59:05.202Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-10-06T14:14:05.342Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-10-06T14:29:05.493Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-10-06T14:44:05.657Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-10-06T14:59:05.656Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-10-06T15:14:05.783Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-10-06T15:29:05.914Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-10-06T15:44:06.244Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-10-06T15:59:02.000Z] PID: 22476 TID: 24796 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791302342] drift[837.568ms] 112 [2026-10-06T15:59:07.220Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-10-06T16:14:07.359Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-10-06T16:29:07.492Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-10-06T16:44:07.624Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-10-06T16:59:07.550Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-10-06T17:14:07.702Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-10-06T17:29:07.832Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-10-06T17:44:07.960Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-10-06T17:59:07.974Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-10-06T18:14:08.126Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-10-06T18:29:08.303Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-10-06T18:44:08.474Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-10-06T18:59:08.478Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-10-06T19:14:08.618Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-10-06T19:29:08.758Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-10-06T19:44:08.891Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-10-06T19:59:08.913Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-10-06T20:14:09.039Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-10-06T20:29:09.179Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-10-06T20:44:09.342Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-10-06T20:59:03.000Z] PID: 22476 TID: 24796 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791320343] drift[861.741ms] 133 [2026-10-06T20:59:10.331Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-10-06T21:14:10.460Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-10-06T21:29:10.587Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-10-06T21:44:10.712Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-10-06T21:59:10.710Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-10-06T22:14:10.838Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-10-06T22:29:10.966Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-10-06T22:44:11.103Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-10-06T22:59:11.104Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-10-06T23:14:11.247Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-10-06T23:29:11.374Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-10-06T23:44:11.503Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-10-06T23:59:11.503Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-10-07T00:14:11.639Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-10-07T00:29:11.776Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-10-07T00:44:11.915Z] PID: 22476 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-10-07T00:59:12.022Z] PID: 22476 TID: 24372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":72012.7692346,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.805.2.6319","response":"{\"version\":\"13.805.2.6319\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.805.2-6319-4800e4664.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.805.2.6319?locale=tr-TR"},"systemUptime":73361.3016519,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":73361.3002346,"timestamp":17913347520223208,"weight":1.0}] 150 [2026-10-07T00:59:12.028Z] PID: 22476 TID: 24372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":72012.771126,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"background","fvers":"13.796.0.6309","fvers_rev":6309,"shut":false,"tvers":"13.805.2.6319","tvers_rev":6319,"ubkt":"6","upst":"recommended"},"systemUptime":73361.3035434,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":73361.302126,"timestamp":17913347520242122,"weight":1.0}] 151 [2026-10-07T00:59:12.034Z] PID: 22476 TID: 24372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":72012.7750887,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"0","fvers":"13.796.0.6309","fvers_rev":6309,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.805.2-6319-4800e4664.zip","shut":false,"strt":"2026-10-07T00:59:12.025","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.805.2.6319-1791334752.zip","tvers":"13.805.2.6319","tvers_rev":6319,"ubkt":"6","upst":"recommended","uuid":"3c7ee282-a8ef-4344-95a6-4425651da07b"},"systemUptime":73361.3075061,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":73361.3060887,"timestamp":17913347520281751,"weight":1.0}] 152 [2026-10-07T00:59:15.106Z] PID: 22476 TID: 24380 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":72015.8533451,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"85145069","byte":"262323198","ctx":"background","endt":"2026-10-07T00:59:15.106","enst":"success","fvers":"13.796.0.6309","fvers_rev":6309,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.805.2-6319-4800e4664.zip","pct":"1.0000","shut":false,"strt":"2026-10-07T00:59:12.025","tvers":"13.805.2.6319","tvers_rev":6319,"ubkt":"6","uuid":"3c7ee282-a8ef-4344-95a6-4425651da07b"},"systemUptime":73364.3857624,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":73364.3843451,"timestamp":17913347551064312,"weight":1.0}] 153 [2026-10-07T00:59:15.107Z] PID: 22476 TID: 24376 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.805.2.6319-1791334752] 154 [2026-10-07T00:59:17.544Z] PID: 22476 TID: 24376 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 155 [2026-10-07T00:59:21.956Z] PID: 22476 TID: 24372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":72022.7034893,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.796.0.6309","fvers_rev":6309,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.805.2.6319-1791334752","sdur":"6.8500","shut":false,"stgtm":"2026-10-07T00:59:15.106","tvers":"13.805.2.6319","tvers_rev":6319,"ubkt":"6","uuid":"3c7ee282-a8ef-4344-95a6-4425651da07b"},"systemUptime":73371.2359067,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":73371.2344894,"timestamp":17913347619565756,"weight":1.0}] 156 [2026-10-07T00:59:21.960Z] PID: 22476 TID: 24796 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 157 [2026-10-07T00:59:24.400Z] PID: 22476 TID: 24796 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 158 [2026-10-07T00:59:24.464Z] PID: 22476 TID: 24384 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":72025.2114958,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-10-07T00:59:24.464","fvers":"13.796.0.6309","fvers_rev":6309,"shut":false,"strt":"2026-10-07T00:59:24.464","stst":"new","tvers":"13.805.2.6319","tvers_rev":6319,"ubkt":"6","uuid":"3c7ee282-a8ef-4344-95a6-4425651da07b"},"systemUptime":73373.7439131,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":73373.7424958,"timestamp":17913347644645819,"weight":1.0}] 159 [2026-10-07T00:59:26.476Z] PID: 22476 TID: 24796 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 160 [2026-10-07T00:59:26.486Z] PID: 22476 TID: 24796 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 161 [2026-10-07T00:59:26.487Z] PID: 22476 TID: 24796 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 162 [2026-10-07T00:59:26.487Z] PID: 22476 TID: 24376 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":72027.233928,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":73375.7663453,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":73375.764928,"timestamp":17913347664870141,"weight":1.0}] 163 [2026-10-07T00:59:26.494Z] PID: 22476 TID: 24796 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 22476: C:\Program Files\Electronic Arts\EA Desktop\13.796.0.6309-1790139109\EA Desktop\EABackgroundService.exe 164 [2026-10-07T00:59:26.500Z] PID: 22476 TID: 24796 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 165 [2026-10-07T00:59:26.500Z] PID: 22476 TID: 24796 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.805.2.6319-1791334752\Destager\EADestager.exe], args[-noclient]' 166 [2026-10-07T00:59:26.601Z] PID: 22476 TID: 24308 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 167 [2026-10-07T00:59:26.601Z] PID: 22476 TID: 24372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":72027.3483495,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":73375.8807668,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":73375.8793495,"timestamp":17913347666014355,"weight":1.0}] 168 [2026-10-07T00:59:26.651Z] PID: 22476 TID: 24308 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 169 [2026-10-07T00:59:26.666Z] PID: 22476 TID: 22480 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 170 [2026-10-07T00:59:26.666Z] PID: 22476 TID: 22480 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] 171 [2026-10-07T00:59:26.684Z] PID: 22476 TID: 24308 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests goodbye 1 [2026-10-07T01:03:06.931Z] PID: 25844 TID: 5372 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-07T01:03:06.931Z] PID: 25844 TID: 5372 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-07T01:03:06.941Z] PID: 25844 TID: 5372 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[25844] 4 [2026-10-07T01:03:06.942Z] PID: 25844 TID: 5372 INFO (eax::apps::utils::logAppInfo) Version: 13.805.2-6319-4800e4664 5 [2026-10-07T01:03:06.942Z] PID: 25844 TID: 5372 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-07T01:03:06.942Z] PID: 25844 TID: 5372 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.805.2.6319-1791334752\EA Desktop\EABackgroundService.exe] 7 [2026-10-07T01:03:06.942Z] PID: 25844 TID: 29712 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-07T01:03:07.165Z] PID: 25844 TID: 29712 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-10-07T01:03:07.165Z] PID: 25844 TID: 29712 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-10-07T01:03:07.183Z] PID: 25844 TID: 29712 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-10-07T01:03:07.183Z] PID: 25844 TID: 29712 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-10-07T01:03:07.183Z] PID: 25844 TID: 29712 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-10-07T01:03:07.183Z] PID: 25844 TID: 29712 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-10-07T01:03:07.321Z] PID: 25844 TID: 29712 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-10-07T01:03:07.635Z] PID: 25844 TID: 29712 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-10-07T01:03:07.635Z] PID: 25844 TID: 29712 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-10-07T01:03:07.635Z] PID: 25844 TID: 29712 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-10-07T01:03:07.635Z] PID: 25844 TID: 29712 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-10-07T01:03:07.648Z] PID: 25844 TID: 29712 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-10-07T01:03:07.649Z] PID: 25844 TID: 3280 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-10-07T01:03:07.649Z] PID: 25844 TID: 3280 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 22 [2026-10-07T01:03:07.649Z] PID: 25844 TID: 3280 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 23 [2026-10-07T01:03:07.650Z] PID: 25844 TID: 3280 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 24 [2026-10-07T01:03:07.650Z] PID: 25844 TID: 3280 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 25 [2026-10-07T01:03:07.650Z] PID: 25844 TID: 3280 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 26 [2026-10-07T01:03:07.650Z] PID: 25844 TID: 3280 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Epic2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 27 [2026-10-07T01:03:07.650Z] PID: 25844 TID: 3280 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 28 [2026-10-07T01:03:07.650Z] PID: 25844 TID: 3280 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 29 [2026-10-07T01:03:07.650Z] PID: 25844 TID: 14264 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7568703,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":73381.2630599,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":73381.2718702,"timestamp":17913349876507730,"weight":1.0}] 30 [2026-10-07T01:03:07.651Z] PID: 25844 TID: 3280 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 31 [2026-10-07T01:03:07.652Z] PID: 25844 TID: 3280 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 32 [2026-10-07T01:03:07.652Z] PID: 25844 TID: 3280 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 33 [2026-10-07T01:03:07.652Z] PID: 25844 TID: 3280 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 34 [2026-10-07T01:03:07.653Z] PID: 25844 TID: 29712 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 35 [2026-10-07T01:03:07.653Z] PID: 25844 TID: 29712 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 36 [2026-10-07T01:03:07.654Z] PID: 25844 TID: 34976 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 37 [2026-10-07T01:03:07.658Z] PID: 25844 TID: 29712 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [60045] 38 [2026-10-07T01:03:07.663Z] PID: 25844 TID: 19832 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7693928,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":73381.2755823,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":73381.2843926,"timestamp":17913349876632956,"weight":1.0}] 39 [2026-10-07T01:03:07.668Z] PID: 25844 TID: 3280 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 40 [2026-10-07T01:03:07.668Z] PID: 25844 TID: 3280 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 41 [2026-10-07T01:03:07.668Z] PID: 25844 TID: 4868 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7744799,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":73381.2806694,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":73381.2894798,"timestamp":17913349876683826,"weight":1.0}] 42 [2026-10-07T01:03:07.676Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.805.2-6319-4800e4664.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1791334752","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.805.2-6319-4800e4664.zip.sig","updateType":"recommended","version":"13.805.2.6319"}] 43 [2026-10-07T01:03:07.676Z] PID: 25844 TID: 19780 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 44 [2026-10-07T01:03:07.676Z] PID: 25844 TID: 30736 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7827617,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3704","ecod":"0"},"systemUptime":73381.2889512,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":73381.2977615,"timestamp":17913349876766643,"weight":1.0}] 45 [2026-10-07T01:03:07.677Z] PID: 25844 TID: 19780 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 46 [2026-10-07T01:03:07.679Z] PID: 25844 TID: 30736 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7829719,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":73381.2891614,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":73381.2979717,"timestamp":17913349876768749,"weight":1.0}] 47 [2026-10-07T01:03:07.805Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 48 [2026-10-07T00:59:33.000Z] PID: 25844 TID: 19780 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791334773] drift[-214805.568ms] 49 [2026-10-07T00:59:33.000Z] PID: 25844 TID: 19780 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 50 [2026-10-07T00:59:33.200Z] PID: 25844 TID: 32532 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::ui::SplashArtworkUpdated","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 51 [2026-10-07T00:59:33.200Z] PID: 25844 TID: 32532 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 52 [2026-10-07T00:59:33.262Z] PID: 25844 TID: 19780 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 53 [2026-10-07T00:59:33.409Z] PID: 25844 TID: 31404 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 54 [2026-10-07T00:59:33.409Z] PID: 25844 TID: 19780 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 55 [2026-10-07T01:04:32.987Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-10-07T01:19:33.121Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-10-07T01:34:33.252Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-10-07T01:49:33.387Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-10-07T02:04:33.398Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-10-07T02:19:33.562Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-10-07T02:34:33.690Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-10-07T02:49:33.826Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-10-07T03:04:33.849Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-07T03:19:33.982Z] PID: 25844 TID: 19780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-10-07T03:22:06.809Z] PID: 25844 TID: 5372 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 66 [2026-10-07T03:22:06.809Z] PID: 25844 TID: 22488 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":8554.9746017,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":81935.4807912,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":81935.4896016,"timestamp":17913433268095277,"weight":1.0}] 1 [2026-10-07T05:00:30.767Z] PID: 21548 TID: 22456 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-07T05:00:30.767Z] PID: 21548 TID: 22456 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-07T05:00:30.781Z] PID: 21548 TID: 22456 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[21548] 4 [2026-10-07T05:00:30.781Z] PID: 21548 TID: 22456 INFO (eax::apps::utils::logAppInfo) Version: 13.805.2-6319-4800e4664 5 [2026-10-07T05:00:30.781Z] PID: 21548 TID: 22456 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-07T05:00:30.782Z] PID: 21548 TID: 22456 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.805.2.6319-1791334752\EA Desktop\EABackgroundService.exe] 7 [2026-10-07T05:00:30.782Z] PID: 21548 TID: 22708 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-07T05:00:31.062Z] PID: 21548 TID: 22708 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-10-07T05:00:31.063Z] PID: 21548 TID: 22708 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-10-07T05:00:31.082Z] PID: 21548 TID: 22708 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-10-07T05:00:31.083Z] PID: 21548 TID: 22708 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-10-07T05:00:31.083Z] PID: 21548 TID: 22708 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-10-07T05:00:31.083Z] PID: 21548 TID: 22708 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-10-07T05:00:31.225Z] PID: 21548 TID: 22708 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-10-07T05:00:31.501Z] PID: 21548 TID: 24424 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig.load.succ]: [{"appUptime":0.779026,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":416},"systemUptime":5667.1202644,"taxonomy":"statsig.load.succ","throttleCount":0,"timeSinceSystemResume":5667.122026,"timestamp":17913492315008304,"weight":19.999996185302734}] 16 [2026-10-07T05:00:31.509Z] PID: 21548 TID: 22708 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 17 [2026-10-07T05:00:31.510Z] PID: 21548 TID: 22708 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 18 [2026-10-07T05:00:31.510Z] PID: 21548 TID: 22708 INFO (eax::services::language::init) Language init: resolved default language=[tr] 19 [2026-10-07T05:00:31.510Z] PID: 21548 TID: 22708 INFO (eax::services::language::init) Language init: language=[tr] 20 [2026-10-07T05:00:31.527Z] PID: 21548 TID: 22708 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 21 [2026-10-07T05:00:31.529Z] PID: 21548 TID: 24428 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 22 [2026-10-07T05:00:31.530Z] PID: 21548 TID: 24428 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 23 [2026-10-07T05:00:31.530Z] PID: 21548 TID: 24428 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 24 [2026-10-07T05:00:31.530Z] PID: 21548 TID: 24428 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-10-07T05:00:31.531Z] PID: 21548 TID: 24432 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8091606,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":5667.1503989,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":5667.1521606,"timestamp":17913492315309650,"weight":1.0}] 26 [2026-10-07T05:00:31.531Z] PID: 21548 TID: 22708 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 27 [2026-10-07T05:00:31.531Z] PID: 21548 TID: 22708 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 28 [2026-10-07T05:00:31.532Z] PID: 21548 TID: 24428 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 29 [2026-10-07T05:00:31.533Z] PID: 21548 TID: 24428 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 30 [2026-10-07T05:00:31.533Z] PID: 21548 TID: 24428 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 31 [2026-10-07T05:00:31.534Z] PID: 21548 TID: 24428 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 32 [2026-10-07T05:00:31.534Z] PID: 21548 TID: 24404 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 33 [2026-10-07T05:00:31.544Z] PID: 21548 TID: 22708 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [59996] 34 [2026-10-07T05:00:31.551Z] PID: 21548 TID: 24412 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8293523,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":5667.1705906,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":5667.1723523,"timestamp":17913492315511566,"weight":1.0}] 35 [2026-10-07T05:00:31.552Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1791334987","updateType":"none","version":"13.805.2.6319"}] 36 [2026-10-07T05:00:31.552Z] PID: 21548 TID: 25076 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 37 [2026-10-07T05:00:31.553Z] PID: 21548 TID: 24412 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8311006,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3704","ecod":"0"},"systemUptime":5667.172339,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":5667.1741007,"timestamp":17913492315529053,"weight":1.0}] 38 [2026-10-07T05:00:31.554Z] PID: 21548 TID: 25076 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 39 [2026-10-07T05:00:31.557Z] PID: 21548 TID: 24412 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8315552,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":5667.1727935,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":5667.1745555,"timestamp":17913492315533599,"weight":1.0}] 40 [2026-10-07T05:00:31.561Z] PID: 21548 TID: 24428 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-10-07T05:00:31.561Z] PID: 21548 TID: 24428 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-10-07T05:00:31.561Z] PID: 21548 TID: 24428 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-10-07T05:00:31.561Z] PID: 21548 TID: 24424 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8396192,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":5667.1808575,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":5667.1826192,"timestamp":17913492315614236,"weight":1.0}] 44 [2026-10-07T05:00:31.716Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-10-07T04:56:56.000Z] PID: 21548 TID: 25076 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791349016] drift[-215717.666ms] 46 [2026-10-07T04:56:56.000Z] PID: 21548 TID: 25076 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-10-07T04:56:56.141Z] PID: 21548 TID: 25064 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::application::TrustedClockUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-10-07T04:56:56.142Z] PID: 21548 TID: 25064 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-10-07T04:56:56.142Z] PID: 21548 TID: 25076 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-10-07T04:56:56.142Z] PID: 21548 TID: 25076 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-10-07T04:56:56.144Z] PID: 21548 TID: 25076 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 52 [2026-10-07T04:56:56.145Z] PID: 21548 TID: 22708 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 53 [2026-10-07T04:56:56.145Z] PID: 21548 TID: 25076 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 54 [2026-10-07T04:56:56.145Z] PID: 21548 TID: 25076 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 55 [2026-10-07T04:56:56.145Z] PID: 21548 TID: 25076 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 56 [2026-10-07T04:56:56.145Z] PID: 21548 TID: 25076 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 57 [2026-10-07T04:56:56.150Z] PID: 21548 TID: 22708 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-10-07T04:56:56.151Z] PID: 21548 TID: 22708 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-10-07T04:56:56.244Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-10-07T04:57:02.810Z] PID: 21548 TID: 24940 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-10-07T04:57:02.810Z] PID: 21548 TID: 25076 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-10-07T04:57:02.810Z] PID: 21548 TID: 25076 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-10-07T05:11:56.381Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-07T05:26:56.511Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-10-07T05:41:56.640Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-10-07T05:56:56.645Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-10-07T06:11:56.804Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-10-07T06:26:56.936Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-10-07T06:41:57.105Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-10-07T06:56:57.129Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-10-07T07:11:57.265Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-10-07T07:26:57.395Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-10-07T07:41:57.531Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-10-07T07:56:57.533Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-10-07T08:11:57.669Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-10-07T08:26:57.806Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-10-07T08:41:57.949Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-10-07T08:56:57.946Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-10-07T09:11:58.104Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-10-07T09:26:58.233Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-10-07T09:41:58.369Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-10-07T09:56:57.000Z] PID: 21548 TID: 25076 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791367017] drift[863.319ms] 83 [2026-10-07T09:56:59.372Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-10-07T10:11:59.511Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-10-07T10:26:59.639Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-10-07T10:41:59.772Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-10-07T10:56:59.765Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-10-07T11:11:59.902Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-10-07T11:27:00.034Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-10-07T11:42:00.174Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-10-07T11:57:00.168Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-10-07T12:12:00.329Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-10-07T12:27:00.474Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-10-07T12:42:00.608Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-10-07T12:57:00.632Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-10-07T13:12:00.769Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-10-07T13:27:00.899Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-10-07T13:42:01.047Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-10-07T13:57:01.044Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-10-07T14:12:01.172Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-10-07T14:27:01.300Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-10-07T14:42:01.429Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-10-07T14:56:58.000Z] PID: 21548 TID: 25076 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791385018] drift[866.517ms] 104 [2026-10-07T14:57:02.431Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-10-07T15:12:02.617Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-10-07T15:27:02.793Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-10-07T15:42:02.948Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-10-07T15:57:02.957Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-10-07T16:12:03.091Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-10-07T16:27:03.231Z] PID: 21548 TID: 25076 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-10-07T16:31:39.189Z] PID: 21548 TID: 22456 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 112 [2026-10-07T16:31:39.189Z] PID: 21548 TID: 24420 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":41683.7360172,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":47350.0772555,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":47350.0790172,"timestamp":17913906991894032,"weight":1.0}] 1 [2026-10-08T04:41:46.174Z] PID: 27568 TID: 27572 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-08T04:41:46.174Z] PID: 27568 TID: 27572 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-08T04:41:46.193Z] PID: 27568 TID: 27572 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[27568] 4 [2026-10-08T04:41:46.193Z] PID: 27568 TID: 27572 INFO (eax::apps::utils::logAppInfo) Version: 13.805.2-6319-4800e4664 5 [2026-10-08T04:41:46.194Z] PID: 27568 TID: 27572 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-08T04:41:46.195Z] PID: 27568 TID: 27572 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.805.2.6319-1791334752\EA Desktop\EABackgroundService.exe] 7 [2026-10-08T04:41:46.196Z] PID: 27568 TID: 27784 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-08T04:41:46.513Z] PID: 27568 TID: 27784 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-10-08T04:41:46.514Z] PID: 27568 TID: 27784 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-10-08T04:41:46.535Z] PID: 27568 TID: 27784 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 11 [2026-10-08T04:41:46.536Z] PID: 27568 TID: 27784 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-10-08T04:41:46.536Z] PID: 27568 TID: 27784 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-10-08T04:41:46.537Z] PID: 27568 TID: 27784 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-10-08T04:41:46.709Z] PID: 27568 TID: 27784 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-10-08T04:41:46.955Z] PID: 27568 TID: 27784 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 16 [2026-10-08T04:41:46.955Z] PID: 27568 TID: 27784 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 17 [2026-10-08T04:41:46.955Z] PID: 27568 TID: 27784 INFO (eax::services::language::init) Language init: resolved default language=[tr] 18 [2026-10-08T04:41:46.955Z] PID: 27568 TID: 27784 INFO (eax::services::language::init) Language init: language=[tr] 19 [2026-10-08T04:41:46.970Z] PID: 27568 TID: 27784 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 20 [2026-10-08T04:41:46.972Z] PID: 27568 TID: 29088 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 21 [2026-10-08T04:41:46.973Z] PID: 27568 TID: 29088 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 22 [2026-10-08T04:41:46.973Z] PID: 27568 TID: 29088 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 23 [2026-10-08T04:41:46.973Z] PID: 27568 TID: 29088 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 24 [2026-10-08T04:41:46.973Z] PID: 27568 TID: 29092 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.8667495,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":43569.5929134,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":43569.5847493,"timestamp":17914345069736814,"weight":1.0}] 25 [2026-10-08T04:41:46.975Z] PID: 27568 TID: 29088 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 26 [2026-10-08T04:41:46.975Z] PID: 27568 TID: 29088 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 27 [2026-10-08T04:41:46.976Z] PID: 27568 TID: 29088 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 28 [2026-10-08T04:41:46.976Z] PID: 27568 TID: 29088 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 29 [2026-10-08T04:41:46.978Z] PID: 27568 TID: 27784 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 30 [2026-10-08T04:41:46.978Z] PID: 27568 TID: 27784 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 31 [2026-10-08T04:41:46.982Z] PID: 27568 TID: 29060 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 32 [2026-10-08T04:41:46.997Z] PID: 27568 TID: 29088 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 33 [2026-10-08T04:41:46.997Z] PID: 27568 TID: 29088 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-10-08T04:41:46.997Z] PID: 27568 TID: 29088 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 35 [2026-10-08T04:41:46.997Z] PID: 27568 TID: 29076 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8908712,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":43569.6170352,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":43569.6088711,"timestamp":17914345069978033,"weight":1.0}] 36 [2026-10-08T04:41:46.999Z] PID: 27568 TID: 27784 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [51122] 37 [2026-10-08T04:41:47.006Z] PID: 27568 TID: 29080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8990969,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":43569.6252609,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":43569.6170969,"timestamp":17914345070060290,"weight":1.0}] 38 [2026-10-08T04:41:47.008Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1791382321","updateType":"none","version":"13.805.2.6319"}] 39 [2026-10-08T04:41:47.008Z] PID: 27568 TID: 29344 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 40 [2026-10-08T04:41:47.008Z] PID: 27568 TID: 29096 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.901117,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3704","ecod":"0"},"systemUptime":43569.6272809,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":43569.6191169,"timestamp":17914345070080491,"weight":1.0}] 41 [2026-10-08T04:41:47.010Z] PID: 27568 TID: 29344 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 42 [2026-10-08T04:41:47.011Z] PID: 27568 TID: 29096 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.901647,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":43569.627811,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":43569.619647,"timestamp":17914345070085793,"weight":1.0}] 43 [2026-10-08T04:41:47.135Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 44 [2026-10-08T04:38:11.000Z] PID: 27568 TID: 29344 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791434291] drift[-216136.806ms] 45 [2026-10-08T04:38:11.000Z] PID: 27568 TID: 29344 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 46 [2026-10-08T04:38:11.153Z] PID: 27568 TID: 29336 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::application::TrustedClockUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 47 [2026-10-08T04:38:11.153Z] PID: 27568 TID: 29336 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 48 [2026-10-08T04:38:11.153Z] PID: 27568 TID: 29344 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 49 [2026-10-08T04:38:11.154Z] PID: 27568 TID: 29344 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 50 [2026-10-08T04:38:11.202Z] PID: 27568 TID: 27784 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 51 [2026-10-08T04:38:11.202Z] PID: 27568 TID: 29344 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 52 [2026-10-08T04:38:11.203Z] PID: 27568 TID: 29344 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 53 [2026-10-08T04:38:11.203Z] PID: 27568 TID: 29344 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 54 [2026-10-08T04:38:11.203Z] PID: 27568 TID: 29344 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 55 [2026-10-08T04:38:11.205Z] PID: 27568 TID: 29344 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 56 [2026-10-08T04:38:11.207Z] PID: 27568 TID: 27784 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 57 [2026-10-08T04:38:11.208Z] PID: 27568 TID: 27784 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 58 [2026-10-08T04:38:11.309Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-10-08T04:38:17.899Z] PID: 27568 TID: 29012 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 60 [2026-10-08T04:38:17.899Z] PID: 27568 TID: 29344 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 61 [2026-10-08T04:38:17.900Z] PID: 27568 TID: 29344 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 62 [2026-10-08T04:53:11.449Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-10-08T05:08:11.588Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-08T05:23:11.725Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-10-08T05:38:11.780Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-10-08T05:53:11.909Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-10-08T06:08:12.064Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-10-08T06:23:12.205Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-10-08T06:38:12.165Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-10-08T06:53:12.307Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-10-08T07:08:12.439Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-10-08T07:23:12.579Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-10-08T07:38:12.000Z] PID: 27568 TID: 29344 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791445092] drift[811.026ms] 74 [2026-10-08T07:38:13.540Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-10-08T07:53:13.668Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-10-08T08:08:13.831Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-10-08T08:23:13.988Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-10-08T08:38:13.973Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-10-08T08:53:14.111Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-10-08T09:08:14.244Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-10-08T09:23:14.372Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-10-08T09:38:14.378Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-10-08T09:53:14.510Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-10-08T10:08:14.652Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-10-08T10:23:14.779Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-10-08T10:38:14.750Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-10-08T10:53:14.935Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-10-08T11:08:15.064Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-10-08T11:23:15.213Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-10-08T11:38:15.205Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-10-08T11:53:15.355Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-10-08T12:08:15.494Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-10-08T12:08:15.494Z] PID: 27568 TID: 29084 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":27005.5862943,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.805.2.6319","response":"{\"minimum\":{\"version\":\"13.791.0.6304\",\"activationDate\":\"2026-09-25T02:18Z\"},\"recommended\":{\"version\":\"13.805.2.6319\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":70574.3124584,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":70574.3042942,"timestamp":17914612954943882,"weight":100.0000991821289}] 94 [2026-10-08T12:23:15.667Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-10-08T12:38:13.000Z] PID: 27568 TID: 29344 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791463093] drift[867.323ms] 96 [2026-10-08T12:38:16.671Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-10-08T12:53:16.823Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-10-08T13:08:16.988Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-10-08T13:23:17.120Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-10-08T13:38:17.107Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-10-08T13:53:17.252Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-10-08T14:08:17.381Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-10-08T14:23:17.544Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-10-08T14:38:17.539Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-10-08T14:53:17.672Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-10-08T15:08:17.801Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-10-08T15:23:17.937Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-10-08T15:38:17.937Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-10-08T15:53:18.087Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-10-08T16:08:18.215Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-10-08T16:23:18.344Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-10-08T16:38:18.352Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-10-08T16:53:18.491Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-10-08T17:08:18.617Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-10-08T17:23:18.748Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-10-08T17:38:14.000Z] PID: 27568 TID: 29344 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791481094] drift[831.926ms] 117 [2026-10-08T17:38:19.721Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-10-08T17:53:19.858Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-10-08T18:08:19.986Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-10-08T18:23:20.125Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-10-08T18:38:20.146Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-10-08T18:53:20.289Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-10-08T19:08:20.424Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-10-08T19:23:20.561Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-10-08T19:38:20.526Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-10-08T19:53:20.667Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-10-08T20:08:20.818Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-10-08T20:23:20.953Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-10-08T20:38:20.991Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-10-08T20:53:21.127Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-10-08T21:08:21.264Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-10-08T21:23:21.396Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-10-08T21:38:15.000Z] PID: 27568 TID: 29344 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791495495] drift[524.109ms] 134 [2026-10-08T21:38:22.543Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-10-08T21:53:22.672Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-10-08T22:08:22.802Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-10-08T22:23:22.967Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-10-08T22:38:22.975Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-10-08T22:53:23.115Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-10-08T23:08:23.245Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-10-08T23:23:23.375Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-10-08T23:38:23.383Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-10-08T23:53:23.522Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-10-09T00:08:23.663Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-10-09T00:23:23.796Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-10-09T00:38:23.794Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-10-09T00:53:23.926Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-10-09T01:08:24.059Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-10-09T01:23:24.189Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-10-09T01:38:24.216Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-10-09T01:53:24.354Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-10-09T02:08:24.495Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-10-09T02:23:24.639Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-10-09T02:38:16.000Z] PID: 27568 TID: 29344 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791513496] drift[870.230ms] 155 [2026-10-09T02:38:25.646Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-10-09T02:53:25.797Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-10-09T03:08:25.927Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-10-09T03:23:26.060Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-10-09T03:38:26.054Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-10-09T03:53:26.195Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 161 [2026-10-09T04:08:26.326Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-10-09T04:23:26.455Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 163 [2026-10-09T04:26:23.931Z] PID: 27568 TID: 29288 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::application::TrustedClockUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 164 [2026-10-09T04:26:23.931Z] PID: 27568 TID: 29288 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 165 [2026-10-09T04:26:23.931Z] PID: 27568 TID: 29344 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 166 [2026-10-09T04:26:23.931Z] PID: 27568 TID: 29344 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 167 [2026-10-09T04:26:23.932Z] PID: 27568 TID: 29344 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 168 [2026-10-09T04:26:23.932Z] PID: 27568 TID: 29344 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 169 [2026-10-09T04:26:23.933Z] PID: 27568 TID: 27784 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 170 [2026-10-09T04:26:23.933Z] PID: 27568 TID: 29344 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 171 [2026-10-09T04:26:23.933Z] PID: 27568 TID: 29344 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 172 [2026-10-09T04:26:23.934Z] PID: 27568 TID: 29344 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 173 [2026-10-09T04:26:24.079Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 174 [2026-10-09T04:26:24.082Z] PID: 27568 TID: 27784 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 175 [2026-10-09T04:26:24.254Z] PID: 27568 TID: 27784 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 176 [2026-10-09T04:26:30.992Z] PID: 27568 TID: 29044 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 177 [2026-10-09T04:26:30.992Z] PID: 27568 TID: 29344 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 178 [2026-10-09T04:26:30.992Z] PID: 27568 TID: 29344 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 179 [2026-10-09T04:41:24.084Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-10-09T04:56:24.223Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-10-09T05:11:24.373Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-10-09T05:26:24.512Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-10-09T05:41:24.518Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 184 [2026-10-09T05:56:24.649Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-10-09T06:11:24.784Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-10-09T06:26:24.916Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-10-09T06:41:24.919Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-10-09T06:56:25.056Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-10-09T07:11:25.189Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 190 [2026-10-09T07:26:25.335Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 191 [2026-10-09T07:41:25.350Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-10-09T07:56:25.485Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 193 [2026-10-09T08:11:25.633Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 194 [2026-10-09T08:11:25.634Z] PID: 27568 TID: 29084 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":99194.8647192,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.805.2.6319","response":"{\"minimum\":{\"version\":\"13.805.2.6319\",\"activationDate\":\"2026-10-09T18:08Z\"},\"recommended\":{\"version\":\"13.805.2.6319\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":142763.5908833,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":142763.5827191,"timestamp":17915334856339242,"weight":100.0000991821289}] 195 [2026-10-09T08:26:25.762Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 196 [2026-10-09T08:38:17.000Z] PID: 27568 TID: 29344 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791535097] drift[871.364ms] 197 [2026-10-09T08:41:26.761Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 198 [2026-10-09T08:56:26.900Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 199 [2026-10-09T09:11:27.034Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 200 [2026-10-09T09:26:27.185Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 201 [2026-10-09T09:41:27.187Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 202 [2026-10-09T09:56:27.313Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 203 [2026-10-09T10:11:27.456Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 204 [2026-10-09T10:26:27.591Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 205 [2026-10-09T10:41:27.588Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 206 [2026-10-09T10:56:27.743Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 207 [2026-10-09T11:11:27.883Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 208 [2026-10-09T11:26:28.018Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 209 [2026-10-09T11:41:28.023Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 210 [2026-10-09T11:56:28.155Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 211 [2026-10-09T12:11:28.290Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 212 [2026-10-09T12:26:28.417Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 213 [2026-10-09T12:41:28.424Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 214 [2026-10-09T12:56:28.557Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 215 [2026-10-09T13:11:28.728Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 216 [2026-10-09T13:26:28.861Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 217 [2026-10-09T13:38:18.000Z] PID: 27568 TID: 29344 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791553098] drift[877.304ms] 218 [2026-10-09T13:41:29.904Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 219 [2026-10-09T13:56:30.056Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 220 [2026-10-09T14:11:30.199Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 221 [2026-10-09T14:26:30.339Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 222 [2026-10-09T14:41:30.352Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 223 [2026-10-09T14:56:30.490Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 224 [2026-10-09T15:11:30.642Z] PID: 27568 TID: 29344 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 225 [2026-10-09T15:26:30.916Z] PID: 27568 TID: 29080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":125299.0803011,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.805.11.6320","response":"{\"version\":\"13.805.11.6320\",\"hash\":\"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\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.805.11-6320-346f7155b.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.805.11.6320?locale=tr-TR"},"systemUptime":168867.8064651,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":168867.798301,"timestamp":17915595909159724,"weight":1.0}] 226 [2026-10-09T15:26:30.922Z] PID: 27568 TID: 29080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":125299.0816393,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"background","fvers":"13.805.2.6319","fvers_rev":6319,"shut":false,"tvers":"13.805.11.6320","tvers_rev":6320,"ubkt":"6","upst":"recommended"},"systemUptime":168867.8078033,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":168867.7996392,"timestamp":17915595909173103,"weight":1.0}] 227 [2026-10-09T15:26:30.928Z] PID: 27568 TID: 29080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":125299.0847073,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1791559590000"},"systemUptime":168867.8108714,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":168867.8027072,"timestamp":17915595909203788,"weight":1.0}] 228 [2026-10-09T15:26:30.932Z] PID: 27568 TID: 29080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":125299.0854366,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"0","fvers":"13.805.2.6319","fvers_rev":6319,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.805.11-6320-346f7155b.zip","shut":false,"strt":"2026-10-09T15:26:30.918","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.805.11.6320-1791559590.zip","tvers":"13.805.11.6320","tvers_rev":6320,"ubkt":"6","upst":"recommended","uuid":"5592d61f-69f6-425a-a8d0-8ea856ce37d1"},"systemUptime":168867.8116006,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":168867.8034364,"timestamp":17915595909211079,"weight":1.0}] 229 [2026-10-09T15:26:33.906Z] PID: 27568 TID: 29092 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":125302.0702663,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"87817686","byte":"262323049","ctx":"background","endt":"2026-10-09T15:26:33.905","enst":"success","fvers":"13.805.2.6319","fvers_rev":6319,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.805.11-6320-346f7155b.zip","pct":"1.0000","shut":false,"strt":"2026-10-09T15:26:30.918","tvers":"13.805.11.6320","tvers_rev":6320,"ubkt":"6","uuid":"5592d61f-69f6-425a-a8d0-8ea856ce37d1"},"systemUptime":168870.7964304,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":168870.7882662,"timestamp":17915595939059377,"weight":1.0}] 230 [2026-10-09T15:26:33.906Z] PID: 27568 TID: 29076 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.805.11.6320-1791559590] 231 [2026-10-09T15:26:36.367Z] PID: 27568 TID: 29076 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 232 [2026-10-09T15:26:40.313Z] PID: 27568 TID: 29080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":125308.4773779,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.805.2.6319","fvers_rev":6319,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.805.11.6320-1791559590","sdur":"6.4070","shut":false,"stgtm":"2026-10-09T15:26:33.905","tvers":"13.805.11.6320","tvers_rev":6320,"ubkt":"6","uuid":"5592d61f-69f6-425a-a8d0-8ea856ce37d1"},"systemUptime":168877.2035418,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":168877.1953778,"timestamp":17915596003130490,"weight":1.0}] 233 [2026-10-09T15:26:40.316Z] PID: 27568 TID: 29344 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 234 [2026-10-09T15:26:42.789Z] PID: 27568 TID: 29344 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 235 [2026-10-09T15:26:42.855Z] PID: 27568 TID: 29088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":125311.0196282,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-10-09T15:26:42.855","fvers":"13.805.2.6319","fvers_rev":6319,"shut":false,"strt":"2026-10-09T15:26:42.854","stst":"new","tvers":"13.805.11.6320","tvers_rev":6320,"ubkt":"6","uuid":"5592d61f-69f6-425a-a8d0-8ea856ce37d1"},"systemUptime":168879.7457922,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":168879.7376281,"timestamp":17915596028552994,"weight":1.0}] 236 [2026-10-09T15:26:44.862Z] PID: 27568 TID: 29344 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 237 [2026-10-09T15:26:44.876Z] PID: 27568 TID: 29344 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 238 [2026-10-09T15:26:44.877Z] PID: 27568 TID: 29344 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 239 [2026-10-09T15:26:44.877Z] PID: 27568 TID: 29344 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 240 [2026-10-09T15:26:44.877Z] PID: 27568 TID: 29076 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":125313.041414,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":168881.767578,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":168881.7594139,"timestamp":17915596048770846,"weight":1.0}] 241 [2026-10-09T15:26:44.887Z] PID: 27568 TID: 29344 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 27568: C:\Program Files\Electronic Arts\EA Desktop\13.805.2.6319-1791334752\EA Desktop\EABackgroundService.exe 242 [2026-10-09T15:26:44.897Z] PID: 27568 TID: 29344 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 243 [2026-10-09T15:26:44.897Z] PID: 27568 TID: 29344 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.805.11.6320-1791559590\Destager\EADestager.exe], args[-noclient]' 244 [2026-10-09T15:26:45.167Z] PID: 27568 TID: 27784 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 245 [2026-10-09T15:26:45.167Z] PID: 27568 TID: 29096 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":125313.3319713,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":168882.0581353,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":168882.0499712,"timestamp":17915596051676424,"weight":1.0}] 246 [2026-10-09T15:26:45.213Z] PID: 27568 TID: 27784 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 247 [2026-10-09T15:26:45.218Z] PID: 27568 TID: 27784 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests 248 [2026-10-09T15:26:45.247Z] PID: 27568 TID: 27572 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 249 [2026-10-09T15:26:45.247Z] PID: 27568 TID: 27572 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] goodbye 1 [2026-10-09T15:30:24.348Z] PID: 25788 TID: 24804 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-09T15:30:24.348Z] PID: 25788 TID: 24804 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-09T15:30:24.359Z] PID: 25788 TID: 24804 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[25788] 4 [2026-10-09T15:30:24.359Z] PID: 25788 TID: 24804 INFO (eax::apps::utils::logAppInfo) Version: 13.805.11-6320-346f7155b 5 [2026-10-09T15:30:24.359Z] PID: 25788 TID: 24804 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-09T15:30:24.359Z] PID: 25788 TID: 24804 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.805.11.6320-1791559590\EA Desktop\EABackgroundService.exe] 7 [2026-10-09T15:30:24.360Z] PID: 25788 TID: 29776 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-09T15:30:24.608Z] PID: 25788 TID: 29776 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-10-09T15:30:24.608Z] PID: 25788 TID: 29776 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-10-09T15:30:24.834Z] PID: 25788 TID: 29776 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-10-09T15:30:24.970Z] PID: 25788 TID: 29776 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-10-09T15:30:24.970Z] PID: 25788 TID: 29776 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-10-09T15:30:24.970Z] PID: 25788 TID: 29776 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-10-09T15:30:24.970Z] PID: 25788 TID: 29776 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-10-09T15:30:24.983Z] PID: 25788 TID: 29776 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-10-09T15:30:24.985Z] PID: 25788 TID: 42216 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-10-09T15:30:24.985Z] PID: 25788 TID: 42216 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 18 [2026-10-09T15:30:24.985Z] PID: 25788 TID: 42216 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 19 [2026-10-09T15:30:24.985Z] PID: 25788 TID: 42216 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 20 [2026-10-09T15:30:24.986Z] PID: 25788 TID: 42216 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 21 [2026-10-09T15:30:24.986Z] PID: 25788 TID: 42216 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 22 [2026-10-09T15:30:24.986Z] PID: 25788 TID: 42216 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Epic2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 23 [2026-10-09T15:30:24.986Z] PID: 25788 TID: 42216 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 24 [2026-10-09T15:30:24.986Z] PID: 25788 TID: 42216 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-10-09T15:30:24.986Z] PID: 25788 TID: 33112 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.6779704,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":168887.6051215,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":168887.5989706,"timestamp":17915598249865875,"weight":1.0}] 26 [2026-10-09T15:30:24.988Z] PID: 25788 TID: 42216 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-10-09T15:30:24.988Z] PID: 25788 TID: 42216 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 28 [2026-10-09T15:30:24.988Z] PID: 25788 TID: 42216 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 29 [2026-10-09T15:30:24.989Z] PID: 25788 TID: 42216 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 30 [2026-10-09T15:30:24.990Z] PID: 25788 TID: 37644 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 31 [2026-10-09T15:30:24.994Z] PID: 25788 TID: 29776 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [52333] 32 [2026-10-09T15:30:24.999Z] PID: 25788 TID: 48768 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.6907464,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":168887.6178975,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":168887.6117463,"timestamp":17915598249993637,"weight":1.0}] 33 [2026-10-09T15:30:25.006Z] PID: 25788 TID: 42216 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 34 [2026-10-09T15:30:25.007Z] PID: 25788 TID: 42216 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 35 [2026-10-09T15:30:25.007Z] PID: 25788 TID: 42216 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 36 [2026-10-09T15:30:25.007Z] PID: 25788 TID: 38384 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.6984497,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":168887.6256009,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":168887.6194496,"timestamp":17915598250070671,"weight":1.0}] 37 [2026-10-09T15:30:25.013Z] PID: 25788 TID: 12472 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.805.11-6320-346f7155b.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1791559590","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-hotfix-13.805.11-6320-346f7155b.zip.sig","updateType":"recommended","version":"13.805.11.6320"}] 38 [2026-10-09T15:30:25.013Z] PID: 25788 TID: 12472 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 39 [2026-10-09T15:30:25.013Z] PID: 25788 TID: 3924 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7047301,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3996","ecod":"0"},"systemUptime":168887.6318813,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":168887.6257301,"timestamp":17915598250133476,"weight":1.0}] 40 [2026-10-09T15:30:25.013Z] PID: 25788 TID: 12472 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 41 [2026-10-09T15:30:25.017Z] PID: 25788 TID: 3924 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7049489,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":168887.6321,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":168887.6259487,"timestamp":17915598250135665,"weight":1.0}] 42 [2026-10-09T15:30:25.164Z] PID: 25788 TID: 12472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-10-09T15:26:51.000Z] PID: 25788 TID: 12472 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791559611] drift[-214164.964ms] 44 [2026-10-09T15:26:51.000Z] PID: 25788 TID: 12472 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 45 [2026-10-09T15:26:51.267Z] PID: 25788 TID: 21748 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::ui::SplashArtworkUpdated","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 46 [2026-10-09T15:26:51.267Z] PID: 25788 TID: 21748 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 47 [2026-10-09T15:26:51.516Z] PID: 25788 TID: 26892 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 48 [2026-10-09T15:26:51.580Z] PID: 25788 TID: 12472 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 49 [2026-10-09T15:26:51.580Z] PID: 25788 TID: 12472 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 50 [2026-10-09T15:31:50.981Z] PID: 25788 TID: 12472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 51 [2026-10-09T15:46:51.120Z] PID: 25788 TID: 12472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-10-09T16:01:51.248Z] PID: 25788 TID: 12472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-10-09T16:16:51.386Z] PID: 25788 TID: 12472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-10-09T16:31:51.383Z] PID: 25788 TID: 12472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-10-09T16:46:51.521Z] PID: 25788 TID: 12472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-10-09T17:01:51.711Z] PID: 25788 TID: 12472 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-10-09T17:05:11.691Z] PID: 25788 TID: 24804 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 58 [2026-10-09T17:05:11.692Z] PID: 25788 TID: 42216 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":5901.6854829,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":174788.6126341,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":174788.6064828,"timestamp":17915655116918848,"weight":1.0}] 1 [2026-10-10T05:31:14.500Z] PID: 19452 TID: 19316 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-10T05:31:14.500Z] PID: 19452 TID: 19316 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-10T05:31:14.514Z] PID: 19452 TID: 19316 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[19452] 4 [2026-10-10T05:31:14.514Z] PID: 19452 TID: 19316 INFO (eax::apps::utils::logAppInfo) Version: 13.805.11-6320-346f7155b 5 [2026-10-10T05:31:14.516Z] PID: 19452 TID: 19316 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-10T05:31:14.516Z] PID: 19452 TID: 19316 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.805.11.6320-1791559590\EA Desktop\EABackgroundService.exe] 7 [2026-10-10T05:31:14.517Z] PID: 19452 TID: 16700 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-10T05:31:14.781Z] PID: 19452 TID: 16700 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-10-10T05:31:14.781Z] PID: 19452 TID: 16700 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-10-10T05:31:14.922Z] PID: 19452 TID: 16700 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-10-10T05:31:15.172Z] PID: 19452 TID: 16700 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-10-10T05:31:15.172Z] PID: 19452 TID: 16700 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-10-10T05:31:15.172Z] PID: 19452 TID: 16700 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-10-10T05:31:15.172Z] PID: 19452 TID: 16700 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-10-10T05:31:15.186Z] PID: 19452 TID: 16700 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-10-10T05:31:15.188Z] PID: 19452 TID: 21204 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-10-10T05:31:15.189Z] PID: 19452 TID: 21204 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 18 [2026-10-10T05:31:15.189Z] PID: 19452 TID: 21204 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 19 [2026-10-10T05:31:15.189Z] PID: 19452 TID: 21204 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-10-10T05:31:15.189Z] PID: 19452 TID: 18164 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7363869,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":44523.8125857,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":44523.7983869,"timestamp":17916102751895566,"weight":1.0}] 21 [2026-10-10T05:31:15.190Z] PID: 19452 TID: 21204 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-10-10T05:31:15.191Z] PID: 19452 TID: 21204 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-10-10T05:31:15.191Z] PID: 19452 TID: 21204 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-10-10T05:31:15.191Z] PID: 19452 TID: 21204 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-10-10T05:31:15.195Z] PID: 19452 TID: 23340 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-10-10T05:31:15.207Z] PID: 19452 TID: 21204 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 27 [2026-10-10T05:31:15.207Z] PID: 19452 TID: 21204 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-10-10T05:31:15.207Z] PID: 19452 TID: 21204 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 29 [2026-10-10T05:31:15.207Z] PID: 19452 TID: 15088 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7543722,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":44523.8305711,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":44523.8163722,"timestamp":17916102752075422,"weight":1.0}] 30 [2026-10-10T05:31:15.208Z] PID: 19452 TID: 16700 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [57332] 31 [2026-10-10T05:31:15.215Z] PID: 19452 TID: 15288 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7618612,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":44523.8380601,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":44523.8238612,"timestamp":17916102752150312,"weight":1.0}] 32 [2026-10-10T05:31:15.217Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1791559825","updateType":"none","version":"13.805.11.6320"}] 33 [2026-10-10T05:31:15.217Z] PID: 19452 TID: 23420 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-10-10T05:31:15.217Z] PID: 19452 TID: 15288 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7639118,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3996","ecod":"0"},"systemUptime":44523.8401108,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":44523.8259118,"timestamp":17916102752170820,"weight":1.0}] 35 [2026-10-10T05:31:15.218Z] PID: 19452 TID: 23420 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-10-10T05:31:15.220Z] PID: 19452 TID: 15288 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.764444,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":44523.8406429,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":44523.826444,"timestamp":17916102752176141,"weight":1.0}] 37 [2026-10-10T05:31:15.358Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 38 [2026-10-10T05:27:39.000Z] PID: 19452 TID: 23420 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791610059] drift[-216359.150ms] 39 [2026-10-10T05:27:39.000Z] PID: 19452 TID: 23420 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 40 [2026-10-10T05:27:39.255Z] PID: 19452 TID: 21272 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::application::TrustedClockUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 41 [2026-10-10T05:27:39.255Z] PID: 19452 TID: 21272 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 42 [2026-10-10T05:27:39.255Z] PID: 19452 TID: 23420 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 43 [2026-10-10T05:27:39.255Z] PID: 19452 TID: 23420 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 44 [2026-10-10T05:27:39.258Z] PID: 19452 TID: 16700 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 45 [2026-10-10T05:27:39.258Z] PID: 19452 TID: 23420 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 46 [2026-10-10T05:27:39.259Z] PID: 19452 TID: 23420 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 47 [2026-10-10T05:27:39.259Z] PID: 19452 TID: 23420 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 48 [2026-10-10T05:27:39.259Z] PID: 19452 TID: 23420 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 49 [2026-10-10T05:27:39.259Z] PID: 19452 TID: 23420 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 50 [2026-10-10T05:27:39.263Z] PID: 19452 TID: 16700 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 51 [2026-10-10T05:27:39.264Z] PID: 19452 TID: 16700 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 52 [2026-10-10T05:27:39.358Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-10-10T05:27:46.193Z] PID: 19452 TID: 9912 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 54 [2026-10-10T05:27:46.193Z] PID: 19452 TID: 23420 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 55 [2026-10-10T05:27:46.194Z] PID: 19452 TID: 23420 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 56 [2026-10-10T05:42:39.488Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-10-10T05:57:39.619Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-10-10T06:12:39.760Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-10-10T06:27:39.764Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-10-10T06:42:39.892Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-10-10T06:57:40.060Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-10-10T07:12:40.211Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-10-10T07:27:40.211Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-10T07:42:40.345Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-10-10T07:57:40.482Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-10-10T08:12:40.619Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-10-10T08:27:40.627Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-10-10T08:42:40.756Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-10-10T08:57:40.896Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-10-10T09:12:41.027Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-10-10T09:27:40.000Z] PID: 19452 TID: 23420 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791624460] drift[865.869ms] 72 [2026-10-10T09:27:42.029Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-10-10T09:42:42.165Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-10-10T09:57:42.304Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-10-10T10:12:42.460Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-10-10T10:27:42.449Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-10-10T10:42:42.580Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-10-10T10:57:42.717Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-10-10T11:12:42.878Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-10-10T11:27:42.873Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-10-10T11:42:43.041Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-10-10T11:57:43.186Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-10-10T12:12:43.329Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-10-10T12:27:43.329Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-10-10T12:42:43.466Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-10-10T12:46:11.590Z] PID: 19452 TID: 15240 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::application::TrustedClockUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 87 [2026-10-10T12:46:11.590Z] PID: 19452 TID: 15240 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 88 [2026-10-10T12:46:11.590Z] PID: 19452 TID: 23420 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 89 [2026-10-10T12:46:11.590Z] PID: 19452 TID: 23420 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 90 [2026-10-10T12:46:11.590Z] PID: 19452 TID: 23420 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 91 [2026-10-10T12:46:11.591Z] PID: 19452 TID: 16700 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 92 [2026-10-10T12:46:11.591Z] PID: 19452 TID: 23420 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 93 [2026-10-10T12:46:11.591Z] PID: 19452 TID: 23420 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 94 [2026-10-10T12:46:11.591Z] PID: 19452 TID: 23420 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 95 [2026-10-10T12:46:11.592Z] PID: 19452 TID: 23420 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 96 [2026-10-10T12:46:11.727Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-10-10T12:46:11.730Z] PID: 19452 TID: 16700 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 98 [2026-10-10T12:46:11.900Z] PID: 19452 TID: 16700 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 99 [2026-10-10T12:46:18.295Z] PID: 19452 TID: 25552 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 100 [2026-10-10T12:46:18.295Z] PID: 19452 TID: 23420 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 101 [2026-10-10T12:46:18.295Z] PID: 19452 TID: 23420 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 102 [2026-10-10T13:01:11.858Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-10-10T13:16:11.987Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-10-10T13:31:12.013Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-10-10T13:46:12.185Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-10-10T14:01:12.327Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-10-10T14:16:12.456Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-10-10T14:27:41.000Z] PID: 19452 TID: 23420 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791642461] drift[862.501ms] 109 [2026-10-10T14:31:13.456Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 110 [2026-10-10T14:46:13.588Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-10-10T15:01:13.721Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-10-10T15:16:13.848Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-10-10T15:31:13.883Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-10-10T15:46:14.023Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-10-10T16:01:14.164Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-10-10T16:16:14.305Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-10-10T16:31:14.292Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-10-10T16:46:14.428Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-10-10T17:01:14.569Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-10-10T17:16:14.703Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-10-10T17:31:14.724Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-10-10T17:46:14.867Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-10-10T18:01:14.992Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-10-10T18:16:15.131Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-10-10T18:31:15.152Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-10-10T18:46:15.296Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-10-10T19:01:15.433Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-10-10T19:16:15.568Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-10-10T19:31:15.557Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-10-10T19:46:15.704Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-10-10T20:01:15.859Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 132 [2026-10-10T20:16:15.992Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-10-10T20:27:42.000Z] PID: 19452 TID: 23420 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791664062] drift[845.382ms] 134 [2026-10-10T20:31:16.993Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-10-10T20:46:17.122Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-10-10T21:01:17.265Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-10-10T21:16:17.403Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-10-10T21:31:17.370Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-10-10T21:46:17.509Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-10-10T22:01:17.644Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-10-10T22:16:17.772Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-10-10T22:31:17.779Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-10-10T22:46:17.908Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-10-10T23:01:18.040Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-10-10T23:16:18.182Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-10-10T23:31:18.169Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-10-10T23:46:18.312Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-10-11T00:01:18.451Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-10-11T00:16:18.619Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-10-11T00:31:18.610Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-10-11T00:46:18.770Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-10-11T01:01:18.900Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-10-11T01:16:19.051Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-10-11T01:27:43.000Z] PID: 19452 TID: 23420 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791682063] drift[861.298ms] 155 [2026-10-11T01:31:20.041Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-10-11T01:46:20.177Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 157 [2026-10-11T02:01:20.314Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-10-11T02:16:20.454Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-10-11T02:31:20.441Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-10-11T02:46:20.596Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 161 [2026-10-11T03:01:20.724Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-10-11T03:16:20.861Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 163 [2026-10-11T03:31:20.838Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 164 [2026-10-11T03:46:20.967Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 165 [2026-10-11T04:01:21.101Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 166 [2026-10-11T04:16:21.243Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 167 [2026-10-11T04:31:21.232Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 168 [2026-10-11T04:46:21.358Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 169 [2026-10-11T05:01:21.486Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 170 [2026-10-11T05:16:21.629Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 171 [2026-10-11T05:31:21.630Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 172 [2026-10-11T05:46:21.768Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 173 [2026-10-11T06:01:21.898Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 174 [2026-10-11T06:16:22.030Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 175 [2026-10-11T06:27:44.000Z] PID: 19452 TID: 23420 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791700064] drift[873.941ms] 176 [2026-10-11T06:31:23.036Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 177 [2026-10-11T06:46:23.166Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 178 [2026-10-11T07:01:23.317Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 179 [2026-10-11T07:16:23.446Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-10-11T07:31:23.425Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-10-11T07:46:23.566Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-10-11T08:01:23.705Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-10-11T08:16:23.937Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 184 [2026-10-11T08:31:23.935Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-10-11T08:46:24.068Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-10-11T09:01:24.196Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-10-11T09:16:24.334Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-10-11T09:31:24.336Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-10-11T09:46:24.471Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 190 [2026-10-11T10:01:24.633Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 191 [2026-10-11T10:16:24.760Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-10-11T10:31:24.788Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 193 [2026-10-11T10:46:24.927Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 194 [2026-10-11T11:01:25.063Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 195 [2026-10-11T11:16:25.229Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 196 [2026-10-11T11:31:25.216Z] PID: 19452 TID: 23420 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 197 [2026-10-11T11:35:27.791Z] PID: 19452 TID: 19316 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 198 [2026-10-11T11:35:27.794Z] PID: 19452 TID: 18164 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":108468.9250611,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":152992.0012599,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":152991.9870611,"timestamp":17917185277912098,"weight":1.0}] 1 [2026-10-12T04:57:32.273Z] PID: 24120 TID: 24816 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-12T04:57:32.273Z] PID: 24120 TID: 24816 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-12T04:57:32.287Z] PID: 24120 TID: 24816 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[24120] 4 [2026-10-12T04:57:32.287Z] PID: 24120 TID: 24816 INFO (eax::apps::utils::logAppInfo) Version: 13.805.11-6320-346f7155b 5 [2026-10-12T04:57:32.287Z] PID: 24120 TID: 24816 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-12T04:57:32.287Z] PID: 24120 TID: 24816 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.805.11.6320-1791559590\EA Desktop\EABackgroundService.exe] 7 [2026-10-12T04:57:32.288Z] PID: 24120 TID: 3048 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-12T04:57:32.568Z] PID: 24120 TID: 3048 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-10-12T04:57:32.568Z] PID: 24120 TID: 3048 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-10-12T04:57:32.705Z] PID: 24120 TID: 3048 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-10-12T04:57:32.979Z] PID: 24120 TID: 3048 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-10-12T04:57:32.980Z] PID: 24120 TID: 3048 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-10-12T04:57:32.980Z] PID: 24120 TID: 3048 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-10-12T04:57:32.980Z] PID: 24120 TID: 3048 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-10-12T04:57:32.993Z] PID: 24120 TID: 3048 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-10-12T04:57:32.995Z] PID: 24120 TID: 20272 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-10-12T04:57:32.995Z] PID: 24120 TID: 20272 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 18 [2026-10-12T04:57:32.995Z] PID: 24120 TID: 20272 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 19 [2026-10-12T04:57:32.996Z] PID: 24120 TID: 20272 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-10-12T04:57:32.996Z] PID: 24120 TID: 26524 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7808469,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":24473.6186629,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":24473.6088467,"timestamp":17917810529960531,"weight":1.0}] 21 [2026-10-12T04:57:32.997Z] PID: 24120 TID: 20272 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-10-12T04:57:32.997Z] PID: 24120 TID: 20272 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-10-12T04:57:32.998Z] PID: 24120 TID: 20272 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-10-12T04:57:32.998Z] PID: 24120 TID: 20272 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-10-12T04:57:33.002Z] PID: 24120 TID: 18456 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-10-12T04:57:33.016Z] PID: 24120 TID: 3048 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [54986] 27 [2026-10-12T04:57:33.020Z] PID: 24120 TID: 20272 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-10-12T04:57:33.020Z] PID: 24120 TID: 20272 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-10-12T04:57:33.020Z] PID: 24120 TID: 20272 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 30 [2026-10-12T04:57:33.020Z] PID: 24120 TID: 19044 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.8056296,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":24473.6434458,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":24473.6336295,"timestamp":17917810530208359,"weight":1.0}] 31 [2026-10-12T04:57:33.022Z] PID: 24120 TID: 5036 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.8072251,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":24473.6450412,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":24473.6352248,"timestamp":17917810530224316,"weight":1.0}] 32 [2026-10-12T04:57:33.024Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1791708384","updateType":"none","version":"13.805.11.6320"}] 33 [2026-10-12T04:57:33.024Z] PID: 24120 TID: 26992 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-10-12T04:57:33.024Z] PID: 24120 TID: 5036 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.8089836,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3996","ecod":"0"},"systemUptime":24473.6467997,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":24473.6369834,"timestamp":17917810530241900,"weight":1.0}] 35 [2026-10-12T04:57:33.025Z] PID: 24120 TID: 26992 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-10-12T04:57:33.028Z] PID: 24120 TID: 5036 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.8095114,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":24473.6473276,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":24473.6375112,"timestamp":17917810530247180,"weight":1.0}] 37 [2026-10-12T04:57:33.186Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 38 [2026-10-12T04:53:55.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791780835] drift[-218187.237ms] 39 [2026-10-12T04:53:55.000Z] PID: 24120 TID: 26992 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 40 [2026-10-12T04:53:55.192Z] PID: 24120 TID: 26980 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::application::TrustedClockUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 41 [2026-10-12T04:53:55.192Z] PID: 24120 TID: 26980 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 42 [2026-10-12T04:53:55.192Z] PID: 24120 TID: 26992 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 43 [2026-10-12T04:53:55.193Z] PID: 24120 TID: 26992 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 44 [2026-10-12T04:53:55.262Z] PID: 24120 TID: 3048 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 45 [2026-10-12T04:53:55.263Z] PID: 24120 TID: 26992 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 46 [2026-10-12T04:53:55.263Z] PID: 24120 TID: 26992 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 47 [2026-10-12T04:53:55.263Z] PID: 24120 TID: 26992 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 48 [2026-10-12T04:53:55.263Z] PID: 24120 TID: 26992 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 49 [2026-10-12T04:53:55.264Z] PID: 24120 TID: 26992 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 50 [2026-10-12T04:53:55.268Z] PID: 24120 TID: 3048 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 51 [2026-10-12T04:53:55.268Z] PID: 24120 TID: 3048 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 52 [2026-10-12T04:53:55.383Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-10-12T04:54:01.892Z] PID: 24120 TID: 26888 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 54 [2026-10-12T04:54:01.893Z] PID: 24120 TID: 26992 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 55 [2026-10-12T04:54:01.893Z] PID: 24120 TID: 26992 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 56 [2026-10-12T05:08:55.520Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-10-12T05:23:55.657Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-10-12T05:38:55.798Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-10-12T05:53:55.801Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-10-12T06:08:55.944Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-10-12T06:23:56.108Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-10-12T06:38:56.248Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 63 [2026-10-12T06:53:56.250Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-12T07:08:56.390Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-10-12T07:23:56.521Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-10-12T07:38:56.654Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-10-12T07:53:56.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791791636] drift[857.524ms] 68 [2026-10-12T07:53:57.641Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-10-12T08:08:57.782Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-10-12T08:23:57.913Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-10-12T08:38:58.062Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-10-12T08:53:58.093Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-10-12T09:08:58.246Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-10-12T09:23:58.410Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-10-12T09:38:58.544Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-10-12T09:53:58.541Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-10-12T10:08:58.675Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-10-12T10:23:58.810Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-10-12T10:38:58.972Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-10-12T10:53:59.002Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-10-12T11:08:59.133Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-10-12T11:23:59.259Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-10-12T11:38:59.436Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-10-12T11:53:59.425Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-10-12T12:08:59.564Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-10-12T12:24:00.731Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-10-12T12:39:00.868Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-10-12T12:53:57.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791809637] drift[858.275ms] 89 [2026-10-12T12:54:01.876Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-10-12T13:09:02.007Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-10-12T13:24:02.139Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-10-12T13:39:02.301Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-10-12T13:54:02.341Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-10-12T14:09:02.480Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-10-12T14:24:02.640Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-10-12T14:39:02.840Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-10-12T14:54:02.841Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 98 [2026-10-12T15:09:02.982Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 99 [2026-10-12T15:24:03.111Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 100 [2026-10-12T15:39:03.251Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 101 [2026-10-12T15:54:03.249Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 102 [2026-10-12T16:09:03.397Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 103 [2026-10-12T16:24:03.525Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 104 [2026-10-12T16:39:03.663Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 105 [2026-10-12T16:54:03.626Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 106 [2026-10-12T17:09:03.763Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 107 [2026-10-12T17:24:03.921Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 108 [2026-10-12T17:39:04.086Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 109 [2026-10-12T17:53:58.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791827638] drift[866.654ms] 110 [2026-10-12T17:54:05.100Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 111 [2026-10-12T18:09:05.237Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 112 [2026-10-12T18:24:05.375Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 113 [2026-10-12T18:39:05.553Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 114 [2026-10-12T18:54:05.549Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 115 [2026-10-12T19:09:05.702Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 116 [2026-10-12T19:24:05.833Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 117 [2026-10-12T19:39:06.003Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 118 [2026-10-12T19:54:05.990Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 119 [2026-10-12T20:09:06.126Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 120 [2026-10-12T20:24:06.265Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 121 [2026-10-12T20:39:06.397Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 122 [2026-10-12T20:54:06.398Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 123 [2026-10-12T21:09:06.563Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 124 [2026-10-12T21:24:06.690Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 125 [2026-10-12T21:39:06.822Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 126 [2026-10-12T21:54:06.824Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 127 [2026-10-12T22:09:06.951Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 128 [2026-10-12T22:24:07.090Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 129 [2026-10-12T22:39:07.221Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 130 [2026-10-12T22:39:07.221Z] PID: 24120 TID: 19044 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.upgr.qry]: [{"appUptime":63912.5790345,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.805.11.6320","response":"{\"minimum\":{\"version\":\"13.805.2.6319\",\"activationDate\":\"2026-10-09T18:08Z\"},\"recommended\":{\"version\":\"13.805.11.6320\"}}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/6"},"systemUptime":88385.4168506,"taxonomy":"updt.upgr.qry","throttleCount":0,"timeSinceSystemResume":88385.4070343,"timestamp":17918447472215065,"weight":100.0000991821289}] 131 [2026-10-12T22:53:59.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791845639] drift[834.667ms] 132 [2026-10-12T22:54:08.195Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 133 [2026-10-12T23:09:08.328Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 134 [2026-10-12T23:24:08.481Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 135 [2026-10-12T23:39:08.644Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 136 [2026-10-12T23:54:08.607Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 137 [2026-10-13T00:09:08.739Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 138 [2026-10-13T00:24:08.875Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-10-13T00:39:09.011Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 140 [2026-10-13T00:54:09.017Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-10-13T01:09:09.146Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 142 [2026-10-13T01:24:09.281Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 143 [2026-10-13T01:39:09.438Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 144 [2026-10-13T01:54:09.435Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 145 [2026-10-13T02:09:09.583Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 146 [2026-10-13T02:24:09.730Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 147 [2026-10-13T02:39:09.855Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 148 [2026-10-13T02:54:09.865Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 149 [2026-10-13T03:09:10.004Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 150 [2026-10-13T03:24:10.157Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 151 [2026-10-13T03:39:10.309Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 152 [2026-10-13T03:54:10.300Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 153 [2026-10-13T04:09:10.429Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 154 [2026-10-13T04:24:10.559Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 155 [2026-10-13T04:39:10.685Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 156 [2026-10-13T04:54:00.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791867240] drift[872.643ms] 157 [2026-10-13T04:54:11.695Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 158 [2026-10-13T05:09:11.831Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 159 [2026-10-13T05:24:11.971Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 160 [2026-10-13T05:39:12.098Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 161 [2026-10-13T05:54:12.105Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 162 [2026-10-13T06:09:12.236Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 163 [2026-10-13T06:24:12.374Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 164 [2026-10-13T06:39:12.509Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 165 [2026-10-13T06:54:12.481Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 166 [2026-10-13T07:09:12.622Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 167 [2026-10-13T07:24:12.762Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 168 [2026-10-13T07:39:12.901Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 169 [2026-10-13T07:54:12.891Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 170 [2026-10-13T08:09:13.030Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 171 [2026-10-13T08:24:13.166Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 172 [2026-10-13T08:39:13.322Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 173 [2026-10-13T08:54:13.320Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 174 [2026-10-13T09:09:13.451Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 175 [2026-10-13T09:24:13.593Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 176 [2026-10-13T09:39:13.733Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 177 [2026-10-13T09:54:01.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791885241] drift[862.561ms] 178 [2026-10-13T09:54:14.737Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 179 [2026-10-13T10:09:14.887Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 180 [2026-10-13T10:24:15.033Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 181 [2026-10-13T10:39:15.207Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 182 [2026-10-13T10:54:15.202Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 183 [2026-10-13T11:09:15.382Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 184 [2026-10-13T11:24:15.527Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 185 [2026-10-13T11:39:15.667Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 186 [2026-10-13T11:54:15.684Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 187 [2026-10-13T12:09:15.845Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 188 [2026-10-13T12:24:15.973Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 189 [2026-10-13T12:39:16.112Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 190 [2026-10-13T12:54:16.102Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 191 [2026-10-13T13:09:16.285Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 192 [2026-10-13T13:24:16.478Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 193 [2026-10-13T13:39:16.609Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 194 [2026-10-13T13:54:16.571Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 195 [2026-10-13T14:09:16.772Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 196 [2026-10-13T14:24:16.986Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 197 [2026-10-13T14:39:17.143Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 198 [2026-10-13T14:54:02.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791903242] drift[869.265ms] 199 [2026-10-13T14:54:18.143Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 200 [2026-10-13T15:09:18.276Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 201 [2026-10-13T15:24:18.415Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 202 [2026-10-13T15:39:18.553Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 203 [2026-10-13T15:54:18.551Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 204 [2026-10-13T16:09:18.702Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 205 [2026-10-13T16:24:18.830Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 206 [2026-10-13T16:39:18.991Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 207 [2026-10-13T16:54:18.988Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 208 [2026-10-13T17:09:19.158Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 209 [2026-10-13T17:24:19.284Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 210 [2026-10-13T17:39:19.411Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 211 [2026-10-13T17:54:19.409Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 212 [2026-10-13T18:09:19.541Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 213 [2026-10-13T18:24:19.677Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 214 [2026-10-13T18:39:19.812Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 215 [2026-10-13T18:54:19.815Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 216 [2026-10-13T19:09:19.954Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 217 [2026-10-13T19:24:20.087Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 218 [2026-10-13T19:39:20.217Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 219 [2026-10-13T19:54:03.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791921243] drift[861.877ms] 220 [2026-10-13T19:54:21.212Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 221 [2026-10-13T20:09:21.348Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 222 [2026-10-13T20:24:21.479Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 223 [2026-10-13T20:39:21.605Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 224 [2026-10-13T20:54:21.613Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 225 [2026-10-13T21:09:21.740Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 226 [2026-10-13T21:24:21.894Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 227 [2026-10-13T21:39:22.032Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 228 [2026-10-13T21:54:22.036Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 229 [2026-10-13T22:09:22.169Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 230 [2026-10-13T22:24:22.325Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 231 [2026-10-13T22:39:22.466Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 232 [2026-10-13T22:54:22.453Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 233 [2026-10-13T23:09:22.593Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 234 [2026-10-13T23:24:22.786Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 235 [2026-10-13T23:39:22.915Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 236 [2026-10-13T23:54:22.959Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 237 [2026-10-14T00:09:23.094Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 238 [2026-10-14T00:24:23.226Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 239 [2026-10-14T00:39:23.359Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 240 [2026-10-14T00:54:04.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791939244] drift[873.796ms] 241 [2026-10-14T00:54:24.360Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 242 [2026-10-14T01:09:24.486Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 243 [2026-10-14T01:24:24.621Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 244 [2026-10-14T01:39:24.791Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 245 [2026-10-14T01:54:24.795Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 246 [2026-10-14T02:09:24.944Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 247 [2026-10-14T02:24:25.074Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 248 [2026-10-14T02:39:25.214Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 249 [2026-10-14T02:54:25.224Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 250 [2026-10-14T03:09:25.356Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 251 [2026-10-14T03:24:25.484Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 252 [2026-10-14T03:39:25.617Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 253 [2026-10-14T03:54:25.611Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 254 [2026-10-14T04:09:25.749Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 255 [2026-10-14T04:24:25.894Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 256 [2026-10-14T04:39:26.035Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 257 [2026-10-14T04:54:26.014Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 258 [2026-10-14T05:09:26.147Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 259 [2026-10-14T05:24:26.340Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 260 [2026-10-14T05:39:26.521Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 261 [2026-10-14T05:54:26.523Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 262 [2026-10-14T06:09:26.684Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 263 [2026-10-14T06:24:26.819Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 264 [2026-10-14T06:39:26.947Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 265 [2026-10-14T06:54:05.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791960845] drift[869.304ms] 266 [2026-10-14T06:54:27.951Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 267 [2026-10-14T07:09:28.089Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 268 [2026-10-14T07:24:28.243Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 269 [2026-10-14T07:39:28.378Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 270 [2026-10-14T07:54:28.392Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 271 [2026-10-14T08:09:28.529Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 272 [2026-10-14T08:24:28.669Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 273 [2026-10-14T08:39:28.851Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 274 [2026-10-14T08:54:28.859Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 275 [2026-10-14T09:09:28.992Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 276 [2026-10-14T09:24:29.149Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 277 [2026-10-14T09:39:29.285Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 278 [2026-10-14T09:54:29.289Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 279 [2026-10-14T10:09:29.418Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 280 [2026-10-14T10:24:29.554Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 281 [2026-10-14T10:39:29.693Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 282 [2026-10-14T10:54:29.725Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 283 [2026-10-14T11:09:29.861Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 284 [2026-10-14T11:24:30.016Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 285 [2026-10-14T11:39:30.162Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 286 [2026-10-14T11:54:06.000Z] PID: 24120 TID: 26992 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1791978846] drift[866.287ms] 287 [2026-10-14T11:54:31.165Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 288 [2026-10-14T12:09:31.299Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 289 [2026-10-14T12:24:31.442Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 290 [2026-10-14T12:39:31.589Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 291 [2026-10-14T12:54:31.592Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 292 [2026-10-14T13:09:31.729Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 293 [2026-10-14T13:24:31.864Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 294 [2026-10-14T13:39:31.996Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 295 [2026-10-14T13:54:31.997Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 296 [2026-10-14T14:09:32.459Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 297 [2026-10-14T14:24:32.724Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 298 [2026-10-14T14:39:32.981Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 299 [2026-10-14T14:54:32.998Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 300 [2026-10-14T15:09:33.219Z] PID: 24120 TID: 26992 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 301 [2026-10-14T15:20:43.274Z] PID: 24120 TID: 24816 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 302 [2026-10-14T15:20:43.280Z] PID: 24120 TID: 4172 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":210406.3355502,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":234879.1733663,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":234879.16355,"timestamp":17919912432744213,"weight":1.0}] 1 [2026-10-15T04:53:12.910Z] PID: 26444 TID: 15960 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-15T04:53:12.910Z] PID: 26444 TID: 15960 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-15T04:53:12.925Z] PID: 26444 TID: 15960 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[26444] 4 [2026-10-15T04:53:12.925Z] PID: 26444 TID: 15960 INFO (eax::apps::utils::logAppInfo) Version: 13.805.11-6320-346f7155b 5 [2026-10-15T04:53:12.925Z] PID: 26444 TID: 15960 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-15T04:53:12.926Z] PID: 26444 TID: 15960 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.805.11.6320-1791559590\EA Desktop\EABackgroundService.exe] 7 [2026-10-15T04:53:12.927Z] PID: 26444 TID: 16884 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-15T04:53:13.367Z] PID: 26444 TID: 16884 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-10-15T04:53:13.368Z] PID: 26444 TID: 16884 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-10-15T04:53:13.794Z] PID: 26444 TID: 16884 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-10-15T04:53:13.887Z] PID: 26444 TID: 16884 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-10-15T04:53:13.888Z] PID: 26444 TID: 16884 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-10-15T04:53:13.888Z] PID: 26444 TID: 16884 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-10-15T04:53:13.888Z] PID: 26444 TID: 16884 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-10-15T04:53:13.906Z] PID: 26444 TID: 16884 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-10-15T04:53:13.908Z] PID: 26444 TID: 23216 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-10-15T04:53:13.909Z] PID: 26444 TID: 23216 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 18 [2026-10-15T04:53:13.909Z] PID: 26444 TID: 23216 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 19 [2026-10-15T04:53:13.910Z] PID: 26444 TID: 23216 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 20 [2026-10-15T04:53:13.910Z] PID: 26444 TID: 8740 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":1.0596769,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":48508.5215019,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":48508.5276768,"timestamp":17920399939101320,"weight":1.0}] 21 [2026-10-15T04:53:13.911Z] PID: 26444 TID: 23216 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 22 [2026-10-15T04:53:13.912Z] PID: 26444 TID: 23216 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 23 [2026-10-15T04:53:13.912Z] PID: 26444 TID: 23216 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 24 [2026-10-15T04:53:13.912Z] PID: 26444 TID: 23216 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 25 [2026-10-15T04:53:13.916Z] PID: 26444 TID: 22752 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 26 [2026-10-15T04:53:13.932Z] PID: 26444 TID: 16884 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [54486] 27 [2026-10-15T04:53:13.932Z] PID: 26444 TID: 23216 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 28 [2026-10-15T04:53:13.932Z] PID: 26444 TID: 23216 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 29 [2026-10-15T04:53:13.932Z] PID: 26444 TID: 23216 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 30 [2026-10-15T04:53:13.932Z] PID: 26444 TID: 21716 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":1.0822271,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":48508.5440522,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":48508.550227,"timestamp":17920399939326824,"weight":1.0}] 31 [2026-10-15T04:53:13.939Z] PID: 26444 TID: 15896 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":1.0886098,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":48508.550435,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":48508.5566098,"timestamp":17920399939390655,"weight":1.0}] 32 [2026-10-15T04:53:13.941Z] PID: 26444 TID: 24796 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1791986972","updateType":"none","version":"13.805.11.6320"}] 33 [2026-10-15T04:53:13.941Z] PID: 26444 TID: 24796 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 34 [2026-10-15T04:53:13.941Z] PID: 26444 TID: 15896 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":1.0906005,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3996","ecod":"0"},"systemUptime":48508.5524256,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":48508.5586004,"timestamp":17920399939410560,"weight":1.0}] 35 [2026-10-15T04:53:13.943Z] PID: 26444 TID: 24796 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 36 [2026-10-15T04:53:13.946Z] PID: 26444 TID: 15896 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":1.0912966,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":48508.5531217,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":48508.5592965,"timestamp":17920399939417523,"weight":1.0}] 37 [2026-10-15T04:53:14.040Z] PID: 26444 TID: 11096 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::application::TrustedClockUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 38 [2026-10-15T04:53:14.040Z] PID: 26444 TID: 11096 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 39 [2026-10-15T04:53:14.040Z] PID: 26444 TID: 24796 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 40 [2026-10-15T04:53:14.041Z] PID: 26444 TID: 24796 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 41 [2026-10-15T04:53:14.089Z] PID: 26444 TID: 24796 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 42 [2026-10-15T04:53:14.090Z] PID: 26444 TID: 16884 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 43 [2026-10-15T04:53:14.090Z] PID: 26444 TID: 24796 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 44 [2026-10-15T04:53:14.090Z] PID: 26444 TID: 24796 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 45 [2026-10-15T04:53:14.090Z] PID: 26444 TID: 24796 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 46 [2026-10-15T04:53:14.090Z] PID: 26444 TID: 24796 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 47 [2026-10-15T04:53:14.094Z] PID: 26444 TID: 16884 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 48 [2026-10-15T04:53:14.095Z] PID: 26444 TID: 16884 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 49 [2026-10-15T04:49:35.000Z] PID: 26444 TID: 24796 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1792039775] drift[-219103.037ms] 50 [2026-10-15T04:49:35.075Z] PID: 26444 TID: 8740 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.vers.qry]: [{"appUptime":1.3283303,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status":"success","http_status_code":200,"network_error":0,"new_version_info":"13.809.0.6322","response":"{\"version\":\"13.809.0.6322\",\"hash\":\"gwn0wCIdgXKjm7nGwoXjg7efpmtBrI9aBdjdwl4p1Rmz+o0gpoha6l/fOn7tM17z7aCRYps5qR14s7zS51Og6G4uDXGkBcmNSHHMctXE8IpBNgn+mlfxGafpvJpLuVB7VWZsJQgstn154LMWF0zFN7J2EbfhQRGwBC5QRLkS1K5lwMfgpp5aGlrfMp7AOfhcsC0fCuX++0F5dj8uINqYW/bwtrasj1mOeaORj1tfisPdrgnRunh9hzk+NvW8B/EWbRGorFZQLcwQxU4sncp3m4PKrM3g3ifUXl6GE0w/XOpSG6p4riCLt4i6mJRnn8wysl8XSqJzF5WoOevHcyplryHNVUJs8MmFfalHoQfmEEnwL/XFg6OZtQRNwaxtUvlkJ6q9qgvBSzl2HjYL9sPXMFF47DeMFyw40cDyC66IheUOLqkJTrgBLhnHWCSNLTZ3bDA9owAOKKWwq8t9DGxpVb2aPKAkn7dDoDNIX1FDnuN5t54i+Ggra7bK1YP0+OYAXB14Khe8ods4GCiANKuLl+Z79iBwHnCeKIY3T9qBd/cz5vpQexu92LyHJq9bXMIwfrpnwbwX/Hfl80bPYWcvw17k4Zjiy64esk5x41HXfVNtMSOZxsvyTYab6a1Be0n3Fevv+tQZ6X1CCGaQQTHzMjzctrQ6vX1wjFC2k6swo1Y=\",\"downloadURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.809.0-6322-ebe13ce01.zip\",\"eulaVersion\":5,\"eulaLatestMajorVersion\":2,\"eulaURL\":\"https://download.dm.origin.com/eula/pc/5/en_US.html\",\"installerURL\":\"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller-13.809.0.6322-16067214.exe\"}","update_bucket":"6","url":"https://autopatch.juno.ea.com/autopatch/versions/13.809.0.6322?locale=tr-TR"},"systemUptime":48508.7901554,"taxonomy":"updt.vers.qry","throttleCount":0,"timeSinceSystemResume":48508.7963302,"timestamp":17920397750757480,"weight":1.0}] 51 [2026-10-15T04:49:35.084Z] PID: 26444 TID: 8740 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.chck]: [{"appUptime":1.3294816,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":0,"ctx":"attended","fvers":"13.805.11.6320","fvers_rev":6320,"shut":false,"tvers":"13.809.0.6322","tvers_rev":6322,"ubkt":"6","upst":"recommended"},"systemUptime":48508.7913067,"taxonomy":"updt.dnld.chck","throttleCount":0,"timeSinceSystemResume":48508.7974815,"timestamp":17920397750768997,"weight":1.0}] 52 [2026-10-15T04:49:41.983Z] PID: 26444 TID: 28108 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 53 [2026-10-15T04:49:41.983Z] PID: 26444 TID: 24796 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 54 [2026-10-15T04:49:41.984Z] PID: 26444 TID: 24796 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 55 [2026-10-15T05:04:35.328Z] PID: 26444 TID: 18772 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":901.5807679,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"http_range_validation","gateValue":"true","time":"1792040675000"},"systemUptime":49409.042593,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timeSinceSystemResume":49409.0487679,"timestamp":17920406753281861,"weight":1.0}] 56 [2026-10-15T05:04:35.332Z] PID: 26444 TID: 18772 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.strt]: [{"appUptime":901.5814029,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","delay":"900","fvers":"13.805.11.6320","fvers_rev":6320,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.809.0-6322-ebe13ce01.zip","shut":false,"strt":"2026-10-15T05:04:35.327","stst":"new","tpath":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.809.0.6322-1792040675.zip","tvers":"13.809.0.6322","tvers_rev":6322,"ubkt":"6","upst":"recommended","uuid":"360058b9-b37e-4f03-95e2-79ac276ac080"},"systemUptime":49409.043228,"taxonomy":"updt.dnld.strt","throttleCount":0,"timeSinceSystemResume":49409.0494027,"timestamp":17920406753288211,"weight":1.0}] 57 [2026-10-15T05:04:38.397Z] PID: 26444 TID: 21716 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.succ]: [{"appUptime":904.6501811,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"bitr":"85481301","byte":"262418040","ctx":"background","endt":"2026-10-15T05:04:38.397","enst":"success","fvers":"13.805.11.6320","fvers_rev":6320,"link":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.809.0-6322-ebe13ce01.zip","pct":"1.0000","shut":false,"strt":"2026-10-15T05:04:35.327","tvers":"13.809.0.6322","tvers_rev":6322,"ubkt":"6","uuid":"360058b9-b37e-4f03-95e2-79ac276ac080"},"systemUptime":49412.1120062,"taxonomy":"updt.dnld.succ","throttleCount":0,"timeSinceSystemResume":49412.118181,"timestamp":17920406783975990,"weight":1.0}] 58 [2026-10-15T05:04:38.397Z] PID: 26444 TID: 23216 INFO (eax::foundation::directory::tryRemoveFolder) Directory to remove doesn't exist. dirPath[C:\Program Files\Electronic Arts\EA Desktop\13.809.0.6322-1792040675] 59 [2026-10-15T05:04:40.839Z] PID: 26444 TID: 23216 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 60 [2026-10-15T05:04:44.947Z] PID: 26444 TID: 18772 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.stg.succ]: [{"appUptime":911.2002024,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","fvers":"13.805.11.6320","fvers_rev":6320,"path":"C:\\Program Files\\Electronic Arts\\EA Desktop\\13.809.0.6322-1792040675","sdur":"6.5500","shut":false,"stgtm":"2026-10-15T05:04:38.397","tvers":"13.809.0.6322","tvers_rev":6322,"ubkt":"6","uuid":"360058b9-b37e-4f03-95e2-79ac276ac080"},"systemUptime":49418.6620275,"taxonomy":"updt.stg.succ","throttleCount":0,"timeSinceSystemResume":49418.6682024,"timestamp":17920406849476205,"weight":1.0}] 61 [2026-10-15T05:04:44.949Z] PID: 26444 TID: 24796 INFO (eax::services::updater::deployThinInstaller) Deployed thin installer to [C:\Program Files\Common Files\EAInstaller\EA app\EAappInstaller.exe] 62 [2026-10-15T05:04:47.409Z] PID: 26444 TID: 24796 INFO (eax::archive::verifyEmbeddedZipSignature) Zip signature verified successfully 63 [2026-10-15T05:04:47.477Z] PID: 26444 TID: 25500 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dnld.destg]: [{"appUptime":913.7296125,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"attempt":1,"ctx":"background","endt":"2026-10-15T05:04:47.476","fvers":"13.805.11.6320","fvers_rev":6320,"shut":false,"strt":"2026-10-15T05:04:47.476","stst":"new","tvers":"13.809.0.6322","tvers_rev":6322,"ubkt":"6","uuid":"360058b9-b37e-4f03-95e2-79ac276ac080"},"systemUptime":49421.1914376,"taxonomy":"updt.dnld.destg","throttleCount":0,"timeSinceSystemResume":49421.1976124,"timestamp":17920406874770304,"weight":1.0}] 64 [2026-10-15T05:04:49.479Z] PID: 26444 TID: 24796 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 65 [2026-10-15T05:04:49.494Z] PID: 26444 TID: 24796 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 66 [2026-10-15T05:04:49.494Z] PID: 26444 TID: 24796 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 67 [2026-10-15T05:04:49.494Z] PID: 26444 TID: 24796 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 68 [2026-10-15T05:04:49.494Z] PID: 26444 TID: 23216 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":915.7467544,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":49423.2085795,"taxonomy":"com.disable.success","throttleCount":0,"timeSinceSystemResume":49423.2147543,"timestamp":17920406894941719,"weight":1.0}] 69 [2026-10-15T05:04:49.505Z] PID: 26444 TID: 24796 INFO (eax::apps::suite::getSuiteProcesses::::operator ()) Found suite process 26444: C:\Program Files\Electronic Arts\EA Desktop\13.805.11.6320-1791559590\EA Desktop\EABackgroundService.exe 70 [2026-10-15T05:04:49.511Z] PID: 26444 TID: 24796 INFO (eax::apps::startExecutable) Starting executable [EADestager.exe] with arguments [-noclient] 71 [2026-10-15T05:04:49.511Z] PID: 26444 TID: 24796 INFO (eax::apps::startExecWithSameCredentials) Starting app with same credentials: path[C:\Program Files\Electronic Arts\EA Desktop\13.809.0.6322-1792040675\Destager\EADestager.exe], args[-noclient]' 72 [2026-10-15T05:04:49.602Z] PID: 26444 TID: 16884 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 73 [2026-10-15T05:04:49.602Z] PID: 26444 TID: 18772 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":915.8546668,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":49423.3164919,"taxonomy":"boot.sess.stop","throttleCount":0,"timeSinceSystemResume":49423.3226667,"timestamp":17920406896020848,"weight":1.0}] 74 [2026-10-15T05:04:49.640Z] PID: 26444 TID: 16884 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 75 [2026-10-15T05:04:49.680Z] PID: 26444 TID: 15960 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 76 [2026-10-15T05:04:49.680Z] PID: 26444 TID: 15960 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] 77 [2026-10-15T05:04:49.702Z] PID: 26444 TID: 16884 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests goodbye 1 [2026-10-15T05:08:33.549Z] PID: 1796 TID: 30312 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-15T05:08:33.549Z] PID: 1796 TID: 30312 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-15T05:08:33.560Z] PID: 1796 TID: 30312 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[1796] 4 [2026-10-15T05:08:33.560Z] PID: 1796 TID: 30312 INFO (eax::apps::utils::logAppInfo) Version: 13.809.0-6322-ebe13ce01 5 [2026-10-15T05:08:33.560Z] PID: 1796 TID: 30312 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-15T05:08:33.560Z] PID: 1796 TID: 30312 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.809.0.6322-1792040675\EA Desktop\EABackgroundService.exe] 7 [2026-10-15T05:08:33.561Z] PID: 1796 TID: 28408 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-15T05:08:33.825Z] PID: 1796 TID: 28408 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 4d17c1f2b841503004cfa47ccd0d8b341c980b15 default update bucket id 6 9 [2026-10-15T05:08:33.826Z] PID: 1796 TID: 28408 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 10 [2026-10-15T05:08:33.994Z] PID: 1796 TID: 28408 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 11 [2026-10-15T05:08:34.232Z] PID: 1796 TID: 28408 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 12 [2026-10-15T05:08:34.232Z] PID: 1796 TID: 28408 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 13 [2026-10-15T05:08:34.232Z] PID: 1796 TID: 28408 INFO (eax::services::language::init) Language init: resolved default language=[tr] 14 [2026-10-15T05:08:34.232Z] PID: 1796 TID: 28408 INFO (eax::services::language::init) Language init: language=[tr] 15 [2026-10-15T05:08:34.245Z] PID: 1796 TID: 28408 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 16 [2026-10-15T05:08:34.247Z] PID: 1796 TID: 15800 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 17 [2026-10-15T05:08:34.247Z] PID: 1796 TID: 15800 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 18 [2026-10-15T05:08:34.247Z] PID: 1796 TID: 15800 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 19 [2026-10-15T05:08:34.247Z] PID: 1796 TID: 15800 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Steam2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EASteamLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 20 [2026-10-15T05:08:34.248Z] PID: 1796 TID: 15800 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 21 [2026-10-15T05:08:34.248Z] PID: 1796 TID: 15800 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 22 [2026-10-15T05:08:34.248Z] PID: 1796 TID: 15800 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Epic2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAEgsLauncher.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 23 [2026-10-15T05:08:34.248Z] PID: 1796 TID: 15800 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Luna2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 24 [2026-10-15T05:08:34.248Z] PID: 1796 TID: 15800 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-10-15T05:08:34.248Z] PID: 1796 TID: 25264 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.7382102,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":49428.863271,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":49428.8632102,"timestamp":17920409142486477,"weight":1.0}] 26 [2026-10-15T05:08:34.248Z] PID: 1796 TID: 14996 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 27 [2026-10-15T05:08:34.250Z] PID: 1796 TID: 15800 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 28 [2026-10-15T05:08:34.250Z] PID: 1796 TID: 15800 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 29 [2026-10-15T05:08:34.251Z] PID: 1796 TID: 15800 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 30 [2026-10-15T05:08:34.251Z] PID: 1796 TID: 15800 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 31 [2026-10-15T05:08:34.253Z] PID: 1796 TID: 28408 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [54827] 32 [2026-10-15T05:08:34.258Z] PID: 1796 TID: 26436 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.7478448,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":49428.8729056,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":49428.8728448,"timestamp":17920409142582824,"weight":1.0}] 33 [2026-10-15T05:08:34.271Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"downloadUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.809.0-6322-ebe13ce01.zip","hash":"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","installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller-13.809.0.6322-16067214.exe","receivedTime":"1792039775","signatureUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/releases/juno-desktop-live-13.809.0-6322-ebe13ce01.zip.sig","updateType":"recommended","version":"13.809.0.6322"}] 34 [2026-10-15T05:08:34.271Z] PID: 1796 TID: 26780 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 35 [2026-10-15T05:08:34.271Z] PID: 1796 TID: 1812 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.7610448,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3860","ecod":"0"},"systemUptime":49428.8861055,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":49428.8860447,"timestamp":17920409142714823,"weight":1.0}] 36 [2026-10-15T05:08:34.272Z] PID: 1796 TID: 15800 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 37 [2026-10-15T05:08:34.272Z] PID: 1796 TID: 15800 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 38 [2026-10-15T05:08:34.272Z] PID: 1796 TID: 15800 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 39 [2026-10-15T05:08:34.272Z] PID: 1796 TID: 26780 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 40 [2026-10-15T05:08:34.275Z] PID: 1796 TID: 1812 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.7614568,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":49428.8865176,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":49428.8864568,"timestamp":17920409142718946,"weight":1.0}] 41 [2026-10-15T05:08:34.275Z] PID: 1796 TID: 1812 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.761674,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":49428.8867347,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":49428.886674,"timestamp":17920409142721114,"weight":1.0}] 42 [2026-10-15T05:08:34.404Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 43 [2026-10-15T05:04:56.000Z] PID: 1796 TID: 26780 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1792040696] drift[-218404.332ms] 44 [2026-10-15T05:04:56.000Z] PID: 1796 TID: 26780 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 45 [2026-10-15T05:04:56.224Z] PID: 1796 TID: 17784 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::ui::ChangeSplashVisibility","eax::domain::messages::ui::SplashArtworkUpdated","eax::domain::messages::application::ClientRunningStatus","eax::domain::messages::update::UpdateInfo","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::application::ShutdownAppSuite"]] 46 [2026-10-15T05:04:56.224Z] PID: 1796 TID: 17784 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 47 [2026-10-15T05:04:56.344Z] PID: 1796 TID: 26780 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 48 [2026-10-15T05:04:56.442Z] PID: 1796 TID: 18372 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 49 [2026-10-15T05:04:56.442Z] PID: 1796 TID: 26780 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 50 [2026-10-15T05:09:56.210Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 51 [2026-10-15T05:24:56.487Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 52 [2026-10-15T05:39:56.784Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 53 [2026-10-15T05:54:56.930Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 54 [2026-10-15T06:09:56.882Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 55 [2026-10-15T06:24:57.189Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 56 [2026-10-15T06:39:57.485Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 57 [2026-10-15T06:54:57.611Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 58 [2026-10-15T07:09:57.457Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 59 [2026-10-15T07:24:57.587Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-10-15T07:39:57.738Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 61 [2026-10-15T07:54:57.877Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 62 [2026-10-15T08:04:57.000Z] PID: 1796 TID: 26780 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1792051497] drift[673.286ms] 63 [2026-10-15T08:09:58.686Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-15T08:24:58.829Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-10-15T08:39:58.955Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-10-15T08:54:59.092Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-10-15T09:09:59.262Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-10-15T09:24:59.436Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-10-15T09:39:59.735Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-10-15T09:54:59.878Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-10-15T10:09:59.859Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-10-15T10:25:00.041Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-10-15T10:40:00.269Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-10-15T10:55:00.410Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-10-15T11:10:00.418Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-10-15T11:25:00.555Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-10-15T11:40:00.686Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-10-15T11:55:00.826Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-10-15T12:04:58.000Z] PID: 1796 TID: 26780 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1792065898] drift[722.200ms] 80 [2026-10-15T12:10:01.704Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-10-15T12:25:01.842Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 82 [2026-10-15T12:40:02.001Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 83 [2026-10-15T12:55:02.128Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 84 [2026-10-15T13:10:02.124Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 85 [2026-10-15T13:25:02.295Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 86 [2026-10-15T13:40:02.432Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 87 [2026-10-15T13:55:02.582Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 88 [2026-10-15T14:10:02.578Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 89 [2026-10-15T14:25:02.724Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 90 [2026-10-15T14:40:02.866Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 91 [2026-10-15T14:55:03.016Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 92 [2026-10-15T15:10:03.015Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 93 [2026-10-15T15:25:03.162Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 94 [2026-10-15T15:40:03.307Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 95 [2026-10-15T15:55:03.451Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 96 [2026-10-15T16:10:03.452Z] PID: 1796 TID: 26780 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 97 [2026-10-15T16:21:14.708Z] PID: 1796 TID: 30312 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 98 [2026-10-15T16:21:14.709Z] PID: 1796 TID: 19532 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":40579.8561358,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":90007.9811965,"taxonomy":"sys.shutdown.info","throttleCount":0,"timeSinceSystemResume":90007.9811358,"timestamp":17920812747089656,"weight":1.0}] 1 [2026-10-16T08:22:06.435Z] PID: 30432 TID: 28336 INFO (eax::services::settings::setRazorMode) Setting mode to: [razor] 2 [2026-10-16T08:22:06.435Z] PID: 30432 TID: 28336 INFO (eax::services::settings::setMode) Setting mode to: [razor] 3 [2026-10-16T08:22:06.449Z] PID: 30432 TID: 28336 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], elevated[true], processId[30432] 4 [2026-10-16T08:22:06.449Z] PID: 30432 TID: 28336 INFO (eax::apps::utils::logAppInfo) Version: 13.809.0-6322-ebe13ce01 5 [2026-10-16T08:22:06.449Z] PID: 30432 TID: 28336 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe] 6 [2026-10-16T08:22:06.449Z] PID: 30432 TID: 28336 INFO (eax::apps::utils::logAppInfo) Canonical path: [C:\Program Files\Electronic Arts\EA Desktop\13.809.0.6322-1792040675\EA Desktop\EABackgroundService.exe] 7 [2026-10-16T08:22:06.450Z] PID: 30432 TID: 28052 INFO (eax::ServiceData::setupService) Service Running... 8 [2026-10-16T08:22:06.725Z] PID: 30432 TID: 28052 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 9 [2026-10-16T08:22:06.726Z] PID: 30432 TID: 28052 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 10 [2026-10-16T08:22:06.744Z] PID: 30432 TID: 28052 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash 9b0f3d150f8c3bd132dd9b1cba35f62e22c48eed default update bucket id 6 11 [2026-10-16T08:22:06.745Z] PID: 30432 TID: 28052 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 12 [2026-10-16T08:22:06.745Z] PID: 30432 TID: 28052 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[CONF-production] msg=[Invalid result] 13 [2026-10-16T08:22:06.745Z] PID: 30432 TID: 28052 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 14 [2026-10-16T08:22:06.887Z] PID: 30432 TID: 28052 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 15 [2026-10-16T08:22:07.164Z] PID: 30432 TID: 29680 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig.load.succ]: [{"appUptime":0.9014601,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"http_status_code":200,"request_dur_ms":417},"systemUptime":22035.7775088,"taxonomy":"statsig.load.succ","throttleCount":0,"timeSinceSystemResume":22035.7764601,"timestamp":17921389271639610,"weight":19.999996185302734}] 16 [2026-10-16T08:22:07.168Z] PID: 30432 TID: 28052 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 17 [2026-10-16T08:22:07.168Z] PID: 30432 TID: 28052 INFO (eax::services::language::init) Language init: settingsLanguage=[], systemLocale=[tr-tr], systemCountry=[tr] 18 [2026-10-16T08:22:07.168Z] PID: 30432 TID: 28052 INFO (eax::services::language::init) Language init: resolved default language=[tr] 19 [2026-10-16T08:22:07.168Z] PID: 30432 TID: 28052 INFO (eax::services::language::init) Language init: language=[tr] 20 [2026-10-16T08:22:07.182Z] PID: 30432 TID: 28052 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 21 [2026-10-16T08:22:07.184Z] PID: 30432 TID: 29540 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 22 [2026-10-16T08:22:07.185Z] PID: 30432 TID: 29540 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 23 [2026-10-16T08:22:07.185Z] PID: 30432 TID: 29540 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 24 [2026-10-16T08:22:07.185Z] PID: 30432 TID: 29540 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 25 [2026-10-16T08:22:07.185Z] PID: 30432 TID: 29536 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [erro.repr.keys]: [{"appUptime":0.9229106,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"Failed to repair protocol keys","src":"updt"},"systemUptime":22035.7989593,"taxonomy":"erro.repr.keys","throttleCount":0,"timeSinceSystemResume":22035.7979106,"timestamp":17921389271854114,"weight":1.0}] 26 [2026-10-16T08:22:07.186Z] PID: 30432 TID: 29540 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 27 [2026-10-16T08:22:07.187Z] PID: 30432 TID: 29540 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 28 [2026-10-16T08:22:07.187Z] PID: 30432 TID: 29540 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 29 [2026-10-16T08:22:07.187Z] PID: 30432 TID: 29540 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 30 [2026-10-16T08:22:07.188Z] PID: 30432 TID: 28052 ERROR (eax::services::localStorage::sendTelemetryOnError) User Data Storage error: type=[DataDecryptError] category=[IQ] msg=[Invalid result] 31 [2026-10-16T08:22:07.188Z] PID: 30432 TID: 28052 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::initInstallQueue) install queue deserialization failed with error [7] 32 [2026-10-16T08:22:07.190Z] PID: 30432 TID: 29456 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 33 [2026-10-16T08:22:07.202Z] PID: 30432 TID: 28052 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [54274] 34 [2026-10-16T08:22:07.209Z] PID: 30432 TID: 30372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9466883,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"admin":true,"app":"EABackgroundService.exe"},"systemUptime":22035.822737,"taxonomy":"boot.sess.strt","throttleCount":0,"timeSinceSystemResume":22035.8216882,"timestamp":17921389272091891,"weight":1.0}] 35 [2026-10-16T08:22:07.210Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"installerUrl":"https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe","receivedTime":"1792073402","updateType":"none","version":"13.809.0.6322"}] 36 [2026-10-16T08:22:07.210Z] PID: 30432 TID: 30800 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 6 37 [2026-10-16T08:22:07.211Z] PID: 30432 TID: 30372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9483956,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"3860","ecod":"0"},"systemUptime":22035.8244443,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timeSinceSystemResume":22035.8233955,"timestamp":17921389272108966,"weight":1.0}] 38 [2026-10-16T08:22:07.212Z] PID: 30432 TID: 30800 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 39 [2026-10-16T08:22:07.214Z] PID: 30432 TID: 30372 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9492854,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":22035.8253342,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timeSinceSystemResume":22035.8242853,"timestamp":17921389272117866,"weight":1.0}] 40 [2026-10-16T08:22:07.220Z] PID: 30432 TID: 29540 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 41 [2026-10-16T08:22:07.221Z] PID: 30432 TID: 29540 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 42 [2026-10-16T08:22:07.221Z] PID: 30432 TID: 29540 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 43 [2026-10-16T08:22:07.221Z] PID: 30432 TID: 29680 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.9585477,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{},"systemUptime":22035.8345963,"taxonomy":"com.install.success","throttleCount":0,"timeSinceSystemResume":22035.8335476,"timestamp":17921389272210484,"weight":1.0}] 44 [2026-10-16T08:22:07.352Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 45 [2026-10-16T08:18:29.000Z] PID: 30432 TID: 30800 INFO (eax::services::servertime::ServerTime::processServerFnResult) [clock] discontinuous time adjustment for clock drift: now[1792138709] drift[-218352.987ms] 46 [2026-10-16T08:18:29.000Z] PID: 30432 TID: 30800 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 47 [2026-10-16T08:18:29.187Z] PID: 30432 TID: 30788 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, urls:[["eax::domain::messages::ui::ShowErrorDialog","eax::domain::messages::ui::SplashErrorDialogButtonPressed","eax::domain::messages::auth::RefreshAuth","eax::domain::messages::content::InstallQueueReadiness","eax::domain::messages::content::InstallUpdated","eax::domain::messages::application::SystemConfigRefreshed","eax::domain::messages::content::CatalogUpdated","eax::domain::messages::cloudsync::RestoreBackupFinished","eax::domain::messages::application::PoppedExternalActions","eax::domain::messages::update::UpdateStagingProgress","eax::domain::messages::ui::FocusMainWindowRequest","eax::domain::messages::application::TrustedClockUpdated","eax::domain::messages::download::ModifyContentProgress","eax::domain::messages::content::InstallQueueUpdated","eax::domain::messages::content::InstallErrorOccurred","eax::domain::messages::content::RefreshInstallStateCompleted","eax::domain::messages::ui::CheckAuthViewVisibility","eax::domain::messages::application::ShutdownClient","eax::domain::messages::content::RefreshExternalEntitlementsStatus","eax::domain::messages::content::CheckBgsFileAccessCompleted","eax::domain::messages::content::LoadEntitlementsFailed","eax::domain::messages::content::ContentUninstallStatus","eax::domain::messages::application::IpcClientConnectionChanged","eax::domain::messages::update::AcceptUpdateCompleted","eax::domain::messages::content::ContentUpdated","eax::domain::messages::application::ShutdownAppSuite","eax::domain::messages::content::InstallCompleted","eax::domain::messages::application::GeneralErrorMessage","eax::domain::messages::gls::GameStartedSuspendedNotification","eax::domain::messages::gls::GameResumedNotification","eax::domain::messages::application::ClearLink2EAPending","eax::domain::messages::update::InitialUpdateInfo","eax::domain::messages::gls::ExternalLauncherResult","eax::domain::messages::telemetry::TelemetryEvent","eax::domain::messages::application::ExternalActionQueued","eax::domain::messages::ui::SplashErrorDialogShowing","eax::domain::messages::gls::ElevatedGameLaunchToken","eax::domain::messages::update::UpdateInfo","eax::domain::messages::ui::StartupUiUserAcknowledged","eax::domain::messages::cloudsync::StartCloudSyncResponse","eax::domain::messages::update::UpdateStepCompleted","eax::domain::messages::update::UpdateDownloadProgress","eax::domain::messages::update::BeginUpdateCompleted","eax::domain::messages::application::BgsVersionInfo","eax::domain::messages::cloudsync::RestorePrivilegedBackupResponse","eax::domain::messages::gls::GepReady","eax::domain::messages::content::InstallStatus","eax::domain::messages::cloudsync::CloudSyncStatusUpdate","eax::domain::messages::download::ClientDownloadStateUpdate"]] 48 [2026-10-16T08:18:29.187Z] PID: 30432 TID: 30788 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 49 [2026-10-16T08:18:29.187Z] PID: 30432 TID: 30800 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 50 [2026-10-16T08:18:29.187Z] PID: 30432 TID: 30800 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 51 [2026-10-16T08:18:29.189Z] PID: 30432 TID: 28052 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 52 [2026-10-16T08:18:29.190Z] PID: 30432 TID: 30800 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 53 [2026-10-16T08:18:29.190Z] PID: 30432 TID: 30800 ERROR (eax::systemUtils::details::getProtocolAppPath) EAXboxLauncher.dll app not found at path [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAXboxLauncher.dll] 54 [2026-10-16T08:18:29.190Z] PID: 30432 TID: 30800 ERROR (`anonymous-namespace'::updateXboxLauncherPluginRegistryKeys) Xbox Launcher Plugin path could not be resolved from execution path 55 [2026-10-16T08:18:29.191Z] PID: 30432 TID: 30800 ERROR (eax::systemUtils::overwriteProtocolAndSdkPaths) Failed to update registry keys, this may cause launch issues if there was a recent update which erased any of these keys 56 [2026-10-16T08:18:29.191Z] PID: 30432 TID: 30800 INFO (eax::services::featureFlags::setManualOffline) Setting manual offline flag [false] 57 [2026-10-16T08:18:29.194Z] PID: 30432 TID: 28052 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 58 [2026-10-16T08:18:29.195Z] PID: 30432 TID: 28052 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 59 [2026-10-16T08:18:29.294Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 60 [2026-10-16T08:18:35.672Z] PID: 30432 TID: 28712 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 61 [2026-10-16T08:18:35.672Z] PID: 30432 TID: 30800 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 62 [2026-10-16T08:18:35.672Z] PID: 30432 TID: 30800 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 63 [2026-10-16T08:33:29.435Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 64 [2026-10-16T08:48:29.575Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 65 [2026-10-16T09:03:29.714Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 66 [2026-10-16T09:18:29.696Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 67 [2026-10-16T09:33:29.846Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 68 [2026-10-16T09:48:29.990Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 69 [2026-10-16T10:03:30.139Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 70 [2026-10-16T10:18:30.137Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 71 [2026-10-16T10:33:30.264Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 72 [2026-10-16T10:48:30.401Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 73 [2026-10-16T11:03:30.565Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 74 [2026-10-16T11:18:30.557Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 75 [2026-10-16T11:33:30.689Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 76 [2026-10-16T11:48:30.813Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 77 [2026-10-16T12:03:30.940Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 78 [2026-10-16T12:18:30.935Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 79 [2026-10-16T12:33:31.090Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 80 [2026-10-16T12:48:31.223Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 81 [2026-10-16T13:03:31.368Z] PID: 30432 TID: 30800 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available